McGuinness Fleck

Negative experience: Avoid this company at all costs. In June I requested and paid for two new fobs (£60 each) for a door entrance. They eventually delivered two fobs but neither work. I was eventually able to pick one working fob up from their office many months later. It’s is now the middle of October and I am yet to receive what I have paid for or a refund, despite many many calls and emails. Their communication is extremely poor.

Negative experience: Awful, awful company to work with.

Fantastic experience: Recently my wife and I bought a house from McGuiness Fleck. Our Agent Seamus was very easy to deal with and always went above and beyond to keep us updated with the progress of the sale. Buying and Selling a house is stressful enough and the smoothest part was our experience was with McGuiness Fleck. Would highly recommend

Fantastic experience: I would highly recommend McGuinness Fleck. As a returning customer, I had such wonderful service from Seamus McFlynn when I bought my property back in 2017 that when it was time to sell it there was nobody else to consider. And once again Seamus' professionalism and dedication to our sale was unwavering. He worked extremely hard, was always readily available, and went the extra mile to secure a complex sale. I cannot thank Seamus and McGuinness Fleck enough for guiding us through this process and would highly recommend them to anyone requiring help with either a sale or a purchase. Thank you Seamus once again

Fantastic experience: Sold a property in Belfast with Seamus McFlynn the Sales Director while in Dublin Nothing was too much trouble and he saved me making trips up multiple times by arranging maintenance and clearances etc I would not use anyone else after my experience Seamus knows many contacts and can recommend people for any task to deal with a property transaction Pleasure to work with

Negative experience: Phoned Friday morning about a property on the said they would phone in a hour. Phoned later at the end of afternoon said they would phone. No call. Phoned the following early morning said be back in a hour and no call back. I would not recommend at all.

Negative experience: Not a good company to deal with, avoid them

Negative experience: I have been dealing with this company for over two years, and unfortunately my experience has been consistently disappointing. I would advise others to think carefully before using their services. Their customer service is extremely poor. Emails and phone calls often go unanswered, and it is very difficult to get a response to even simple enquiries. Today, a member of the Tenancy Department, Jenny, ended the phone call while I was still speaking. I found this to be very unprofessional and unacceptable. I was awarded a rates rebate by LPS, which was paid directly into my landlord's account to be credited towards my rent. However, the payment has never been applied to my rent account. Despite raising this issue several times, I have received no explanation or meaningful response. The lack of communication and poor handling of this matter has been incredibly frustrating. I hope the company takes steps to improve its customer service and deals with tenants' concerns in a more professional and respectful manner.

Negative experience: Appalling professional negligence, financial mishandling, and a total lack of empathy. This management agency settled an insurance claim on my behalf for a much lower cost than the required reinstatement quotations—taking the liberty of accepting this slashed amount without any consultation, agreement, or communication with me.I am now forced to chase this agency daily just to receive the funds awarded for my own apartment. After being assured the payment was processed, the owner of the company provided a shocking new excuse: claiming a single employee is off on bereavement leave, and that he himself cannot access his own business accounts to transfer long-awaited insurance funds.This is a company owner claiming he cannot manage his own business accounts, leaving a resident unable to repair their home or return to a normal life. If you value your home, financial security, and mental well-being, avoid this agency at all costs. They do not care about their clients.

Fantastic experience: Excellent service from start to finish, couldn't recommend enough. Kept up to date at all times, great communication and advice.

Negative experience: Useless cowboys. At the top of a 6 storey apartment block and lift has been broken for near a year and a half. When trying to get answers regarding this being fixed we have been told it will all be going through solicitors. When in contact with said solicitors, they have been told they know nothing of the case. Maintenance issues reported nearly two years ago still outstanding. “Assigned parking” which is 1) in a garage which we have no access to due to not being replaced from being broken by previous tenants and 2) used as a communal dumping ground by other tenants and maintenance teams. Ignore emails continually. Avoid at all costs

Negative experience: 1-star review: I have had an extremely poor experience with McGuinness Fleck’s block management service. I paid £90 for a replacement car park fob and then had to wait weeks while repeatedly chasing for updates. After all that, I was told the fob was available for collection from their office in Holywood during normal working hours. This is completely impractical when owners, tenants and residents are working during the day, and especially when the fob is needed at the actual building they manage. For £90, and after weeks of delay, I would expect the replacement fob to be delivered to the property or at least placed in the apartment letterbox. Instead, the response was that they “wouldn’t normally deliver fobs” and that they couldn’t leave it in the letterbox without agreement, despite the fact I had clearly been chasing for weeks and then explicitly asked for it to be put there. The whole process has been frustrating, slow and unhelpful. As the management company responsible for the building, they should have a practical mechanism for getting replacement access fobs to owners or tenants without expecting someone to take time off work and travel across the city to collect it. Very disappointing service.

Fantastic experience: Seamus at McGuinness Fleck has been wonderful from start to finish with the management of the sale of our property. I couldn’t fault anything. The whole sale was managed personally by him, and any concerns or questions dealt with quickly and with sensible straightforward advice. We had moved to McGuinness Fleck after being poorly managed by another company and our sale subsequently falling through, and I am glad we did, and only regret we hadn’t used this estate agents to begin with, as under Seamus’s guidance we had a quick straightforward sale. Thank you Seamus and team.

Fantastic experience: We had been trying to sell our property for some time without success. Seamus McFlynn of McGuinness Fleck was recommended to us. The personal service we received from Seamus was outstanding. Nothing was too much trouble, he always returned our calls, and kept us updated with any developments re the sale. He was professional yet friendly and we felt he had our best interests at heart through the entire process. We would have no hesitation in recommending Seamus and the team at McGuinness Fleck.

Negative experience: Terrible company for management Their management of linen lofts in belfast is appaling. Safety/fire hazards left unfixed, cleaning communal areas done poorly. Communication very poor too. Would avoid if looking property management

Fantastic experience: Seamus came to the rescue for us. While we were not in Belfast, he took over the sale of our property with minimal disruption and maximum guidance to us. He used initiative and has all needs and possibilities accounted for before you know that they are required. Although the process had it's difficulties from a 3rd party, Seamus kept all involved informed and on track. Highly recommend.

Fantastic experience: My agent was Seamus McFlynn, and I couldn’t have asked for better support. Buying my home was a stressful and lengthy process as the legal side took much longer than expected, but Seamus was there for me every step of the way. He was always available to answer questions and gave constant reassurance when things felt overwhelming. His support truly made the difference, and I’ll always be grateful for his help. I would highly recommend Seamus to anyone buying a home. ⭐⭐⭐⭐⭐

Negative experience: Stay well clear renting from these guys They have no clue what they are doing I honestly have no idea how they have a business with so many failings as a letting agent . It falls on deaf ears if you call them out on compliance or repairs . Peter is arrogant and rude and hates being told he’s wrong despite all the evidence set in front of him that’s two year old would understand . Doesn’t comply with regulations and gpdr as an agent which has now been reported . Very fast to try and do a twice in 12 month £300 rent increase in one swoop after a 15% increase only 10 months ago . Doesn’t want to hear about issues in the property they just get ignored moved in with no working heating sat for 3 days and they sent a cow boy bringing a 2nd hand boiler in his car stank of drink . We have had no water heater for 3 years always have to put the heating on . Send to repair guys who couldn’t fix it never came back . Only got the dangerously old electric box updated cos I got an electric shock . And this is only some of the issues . But fast to take your money . Stand up to rogue letting agents and rip off landlords !! Wouldn’t give any stars if I could and I’d say go with the Meg reviews cos the rest are fake for sure

Fantastic experience: We want to say a big thank you to the whole McguinessFleck team! We are very grateful to You. This is one of the best agencies in Northern Ireland for renting and buying housing. We rented for 15 years. The lowest rent, and the best service. The agency always solved all the problems, always quickly. Thank you very much to Peter Armstrong, who for many years always solved all the problems with the house on time, if there were any. Very good Agent.-respect!Always helped..Also big thank you all girls-agents!Very good agents. Always care about the well-being of the house and the comfort of the client. I highly recommend this agency to everyone.McguinessFleck Team!Thank you very much ! Olita&Dmitrijs

Fantastic experience: Recently, I used Seamus McFlynn to sell my apartment in Belfast and he was wonderful to work with. Seamus was always very responsive and helped in any way he could to complete the sale. I would recommend him if you are looking for an agent to sell your property.

Fantastic experience: Would highly recommend dealing with Seamus. Looked at lots of properties and I found Seamus to be the most helpful and honest ! Through buying my property nothing was to much trouble for Seamus, a pleasure to deal with. Seamus will be my go to agent for any future assistance. Thank you for the 5 star professional service!

Fantastic experience: Second time now using Seamus at McGuiness Fleck to sell a house for me, and he has again been first class in every way throughout, from setting up the sale, marketing, regular communication throughout and ultimatley on delivering the sale. always happy to do everything he can to be helpful, Seamus is honestly fantastic to work with. He is a gent and I couldn't recommend him highly enough.

Fantastic experience: I dealt with Mcguiness Fleck from February 2012 to April 2024. My relationship with them evolved from tenant to buyer, then to landlord and finally seller! I was extremely satisfied with the service I received from McGuinness Fleck throughout this 12 year period. Peter Armstrong was my contact for all things relating to the letting of my property and always dealt with my queries promptly, courteously and efficiently and I commend Peter for helping me navigate the final few months before my property was sold. Thank you Peter. I would also like to thank Seamus McFlynn who was my contact when I bought the property and again when I sold it and he was an absolute legend reassuring me during some of my more manic, frantic calls when dealing with conveyancing solicitors! The service I received from them was nothing short of outstanding and I would recommend them to look after your property even when you are no longer based in NI as I was for the final 5 years. Good job both of you and all the very best.

Negative experience: So many fake reviews on here saying this is a good company. Have had the grave misfortune to have dealt with them & feel the need to state they are simply appalling in every aspect. Avoid at all costs. Unfortunately, I can’t leave a “no star” review but that’s what they deserve.

Negative experience: Absolute disgrace of a company. If you have the chance avoid at all costs! They don’t do any of the work they promise they’ll do in your contract and when you question why they put there prices up when they haven’t done any of the work they promise, they’ll threaten you with legal proceedings.

Fantastic experience: House sales are never simple but Seamus brought professionalism, level headedness and support through the whole process from start to finish. He always kept me up to date, and if there was a bump in the road talked me through options which were often outside core business hours. Would definitely recommend. Thank you!!

Fantastic experience: First rate experience with Fleck McGuinness in selling an apartment on the Lisburn Road. Seamus was extremely helpful and made the whole selling experience go very smoothly. He was always very responsive to any queries, and very helpful and professional. I would highly recommend and would happily use this agent again.

Negative experience: Response to issues is really poor. Even though requests have been made to them, and problems pointed out to them, they never address these issues. You have to keep complaining to them and even then it's unlikely they will do anything.

Negative experience: Poor communication, no AGM's held in over 10 years, and now annually ask for £100s in additional levys. Doesn't even deserve one star!

Fantastic experience: Great experience selling our apartment with McGuinness Fleck and in particular Seamus. If I was selling again, I would definitely go with them, cant recommendedthem enough. 5

Fantastic experience: Friendly, knowledgeable and completely professional: made the sale very easy.

Negative experience: Waiting 10+ months on repairs, little acknowledgement from the staff and still no movement. The paint on the side of my window is now flaking and the plaster is starting to rot because of their leaking gutter. My hallway is half painted and the repaired lights are of a different colour on the entry of the complex.

Negative experience: We have been in our rental property since May 2023, lovely house and well laid out. House is mature and has its issues. I have reported these issues numerous times via email and their reporting system. You receive an automated acknowledgement email but no one gets in touch. I have contacted the Managing Director, Seamus McFlynn and he is as useful as a wet shoe. I WILL be contacting the owners of the property and showing them the contact and responses I have had and have not had. Very promising in showing you the house and pulling you in. Useless at actually managing properties. This company needs shut down. Peter Armstrong is my contact and upon trying to arrange sub-contractors to come and fix issues, he passed the phone number of our guarantor to the sub-contractors - breaching GDPR. When trying to make my point to Peter regarding everything, he ignored the points I was trying to make and responded with text book comments. I also asked who does the pre-inspections before letting the house out and that was ignored. We have had numerous roof leaks. One in particular came running down the chandelier and onto our bed meaning we had to sleep on the sofas. Another is above the living room window so when it rains outside, it also rains inside. Another is in the spare room so we couldn’t use that either. We have mould inside the fitted wardrobes in the bedroom. The boiler uses stupid amounts of oil. Garage roof leaks. Toilet cistern constantly draws water. I accessed the attic where I noticed that a lot of the insulation is piled up in one corner and not evenly spread to insulate anything. The windows are sweating between the panes of glass meaning the seals have gone so these aren’t efficient either. There is a constant odour in the living room due to the damp, somewhere. Seriously guys! You advertise on your website how good your company is but this, from my experience in dealing with you lot, is laughable. There has been NO effort since making the last complaints about the issues. There has been NO contact since then either. I have added pictures and videos. All of this is being reported to the correct authorities, landlord and spoken about via word of mouth and social media. This CANNOT go on any longer. They rob you of your money and laugh about it in the corner. PATHETIC. STAY WELL CLEAR AND SAVE YOUR MONEY!

Negative experience: Original Review Sept 2018. Edited Sept 2019, Nov 2023, and Dec 2023. Removed 18th Dec 23 with 48 Likes. **Updated Jan 30th 2024** Many of the McGF 1 star Reviews reflect common experiences of McGF. No AGM held in 2022 or 2023. *AGM held Jan 2024* *Update* 1. There has been a breach of the "Articles of Association" of  our Management Company, facilitated by McG F, and Company Directors, in November 2021 in relation to the appointment of a Director. In response to my concerns about this, McGF recently held an EGM in an underground car park in Nov 2023, predictably very poorly attended. At the EGM they changed the Rules, to coerce Shareholders to pay a disputed Levy, and used divisive cover up tactics, to change rules, to prevent those who speak out, from attending AGMs, or voting! McGF appear to be wholly complicit in extremely unethical tactics, that substantially negatively affect Shareholders, financially. McGF continually mislead Shareholders, rather than look after them, as is McGF responsibility! McG Fleck whilst in current breach of the Articles of Association of our Management Company, used a Director who is in breach of Company Law, to Chair a Zoom AGM in January 2024. At the beginning of the AGM, the McGF Chair acted in a wholly Belligerent and Obstructive, manner, also in total breach of their new Rules for Zoom AGMs, by removing me, a Shareholder, from the Zoom AGM, before it had even begun, and repeatedly after it began. I had copied to McGF, pre AGM, information and important documents, that they are concealing from Shareholders, that I wanted to be urgently discussed. They removed me from the AGM because they don't want Shareholders to know about these documents. The Chair 'Director' of the 2024 AGM had previously stated in Nov 2021, prior to being a 'Director', and in relation to McGF that: "I am distinctly unhappy with this company and their attitude" "I think it is appalling that there is a veil of shadows on their corporate governance." "I intend to nip at McGuinness/Fleck’s heels until they start doing their job." And spoke of: "Directors whom I would imagine are McGuinness/Fleck affiliates." And: "Management company not providing full detail on accounts and have failed to respond when I asked their legal basis for collecting sc levy" And "The clowns".. (who did maintenance work.. one of whom was a relative of McG F ) .. "had no expertise and substandard materials" So Why did McGF allow the Articles of Association to be broken, to allow the above person to Chair their Zoom AGM 2024? Also, using Zoom for an AGM is a gross compromise of privacy, as only Listed Shareholders are permitted to attend AGMs. 2. A Letter from previous Mgt Agent, dated 10th October 2007, questions the legal basis for future Levys, like those of McGF. It also warned Shareholders of future "maintenance costs for defects not of their making." McG F have tried to hide this document from Shareholders for over 7 years, to justify their Levys. 3.There were/are serious Conflicts of interest in our Mgt Co. that McGuinness Fleck refused to deal with. This was detrimental to all Shareholders. Had McGF dealt with these issues, their Levys may never have been required. 4. McG F refuse to provide proper Mgt Fee invoices with Mgt Fee and Levy separated. Their Accounting practices are wholly questionable, and of great concern. 5. McGF have recently commissioned another Survey Report, for future Levys, and it appears that they may have withheld vital documents from the Surveyor, thereby further misleading Shareholders. In Summary McGF have misled Shareholders in relation to the legitimacy of all their Levys, and continue to conceal documents that prove this. They acted in a wholly Belligerent and Obstructive manner towards me, preventing me from attending AGM 2024, whilst still also in breach of Articles of Association of our Company. They also broke their own new rules, that forbid "Belligerent" or "Obstructive" conduct at AGMs. I feel that McGF need to be investigated, immediately.

Fantastic experience: Great work from Seamus throughout what was a complex process. Would highly recommend

Negative experience: Dreadful experience. Absolutely useless at doing what I pay them for. Zero action taken with multiple issues because emails/calls go unanswered. I have tried to be patient but when you have to chase them for nearly a year to even look into a problem it’s unacceptable. *In response to Steven - I am reviewing the company online, people look at reviews for an overall idea of the competency and customer satisfaction of a business. They don’t want to know about my specific problems, which as my original review states I have been contacting the company about for over a year with no solution in sight!

Fantastic experience: Great service

Fantastic experience: Seamus was excellent throughout the selling process of our home. Can’t recommend highly enough

Negative experience: They are meant to be our management company, nothing has been done in years, but we still have to pay them every month!? Shady, don't know how they get away with it. Shame on you!!

Fantastic experience: We enlisted McGuiness Fleck to rent out and eventually sell our properties. In respect of the rental they screened out prospective tenants for us and stepped in whenever there was an issue that needed to be resolved. The sale of the properties were sold efficiently and within a reasonable timeframe. A big thanks to Seamus McFlynn and Peter Armstrong who assisted us all the way in the transactions. We will highly recommend the firm to anyone who is looking to rent or buy/sell property

Fantastic experience: Seamus from McGuinness Fleck provided us with a great experience in purchasing our first home; he always made time for us either on a call or via email to answer any questions and keep us updated on the progress of the sale. Seamus was very accommodating in our request to pick up the keys as early as possible on the day of closure, and was always professional and approachable. Thank you for all your support Seamus as we are extremely pleased with the property and service, and we are looking forward to many happy years in our new home!

Negative experience: Really really poor.

Negative experience: Probably the worst by a clear shot. If you want an unprofessional company to manage your property or let, choose mcguinn feck. Stevie is particularly horrible as a supposed senior lady in charge and very useless. These guys try to steal your money and send letters because you have two plant pots on your front door!! These guys are beyond a joke, look at there replies and fake 5* reviews - you have been warned!!

Negative experience: Unfortunately can’t do zero stars for these scam artists. If you’re looking at a house and these guys are the management company, absolutely avoid at all costs. Extortionate prices to pay their own debts, in return for the absolute minimal amount of work. Areas left overgrown and uncared for, lights out for months, fences and boundaries in various states of disrepair. Farcical level of transparency for services carried out, basically just a racket on every level.

Fantastic experience: Seamus took over the sale of my late fathers property which was such a complicated situation and we had no clue how to even go about any of it. Seamus was able to take over the mountain of forms, explain the legal jargon, kept us informed at every stage and made the whole ordeal that much easier to manage. He was even able to get us a better deal that what we expected! The entire thanks of my family and could not recommend a better person.

Negative experience: This firm is entirely useless and unpleasant to deal with. The assigned property manager has lied on numerous occasions via email. All emails display a barrage of contradictory, unsubstantiated nonsense. The block I live in has been destroyed by their lack of management and will ultimately end up costing more money to repair due to their incompetence.

Fantastic experience: Great attention to detail and very responsive. Nothing was too much trouble for Seamus.

Fantastic experience: Review of recent property sale. We decided to partner up with McGuinness Fleck to bring our property to market, in doing so, we were introduced to Seamus who would be our agent. Seamus was available throughout, offering straight forward advice and guidance when required. We could tell right from start, that he came prepared, utilising his advanced knowledge/experience in his field to position our property exactly right, in order to be competitive to the properties that were listed in the local area. As we spent quite some time refurbishing the property, we were keen to highlight many of the original features that we had restored - Seamus walked through, detailing some of these highlights to reference in the listing and even recommended a photographer to make sure our property stood out. When it came to viewings, we were kept well informed of any developments in the bidding process - all viewings were scheduled on a rolling basis which meant they were all completed within an afternoon. Overall an excellent service, at a very competitive rate - We definitely recommend you consider McGuinness Fleck to represent the sale of your property.

Negative experience: I rented at Quaygate apartments which is maintained by this company. I found them to be in general a bit disinterested in certain aspects of the maintenance of the block and in a few issues that I raised. Sometimes they would reply to me and sometimes I would be ignored. They tried to charge me 60 pounds for a replacement fob for the front door. I couldn't believe this so I didn't even reply to their email about this. I thought that this was deplorable treatment of their clients.

Negative experience: The worst company of any type I've ever had the misfortune to have to deal with . The arrogance and unprofessionalism of senior management is unbelievable lies and more lies. They should be locked up.

Fantastic experience: Seamus provided us with excellent and professional service, both for preparing the property for sale, and putting it on the market. He is an expert in the area and was available and responsive. I highly recommend using his services and McGuiness and Fleck

Fantastic experience: Good property management agency.

Fantastic experience: McGuinness Fleck proved to be top quality even some considerable time after my tenancy with them, promptly assisting me with a wrongly delivered parcel which I required urgently.

Fantastic experience: Was dealing with Steven, very professional and reasonable.

Fantastic experience: Fantastic service start to finish. Very well priced and professional.

Fantastic experience: Always accommodating and supportive through the purchase of my house. Thank you Seamus for all your help.

Fantastic experience: Rented a property via McGuiness Fleck for a year, all I can say is I did not expect that level of professionalism and efficiency. Peter was looking after our property, very responsive to emails and phone calls. Always putting effort to resolve any issues in the property ASAP. Happy with my experience with McGuiness fleck.

Fantastic experience: Seamus offered excellent advice and provided a professional service for the sale of my property. His management of the whole process was faultless from our first meeting through to sale completion. The quality of the online adverts and photographs were also excellent. I would fully recommended him and McGuinness Fleck for your own house sale.

Fantastic experience: Seamus and the team were extremely supportive and professional all throughout my dealings with them. Often going above and beyond what one could reasonably expect and answering text & calls late in the evening. I could not recommend them highly enough and it's the only place I will be bringing my business in the future. Best of luck to everyone at McGuinness Fleck and thanks for putting up with me!

Fantastic experience: Seamus was very professional, considerate and attentive to all our needs. I was extremely pleased with the quality of service provided at all times by McGuinnessFleck and would have absolutely no hesitation in recommending them as an excellent Estate Agent to place your trust if you are contemplating the sale of your property.

Negative experience: After multiple phone calls and messages left reference a recent letter received I am still awaiting the promised return calls.

Fantastic experience: Recently sold a property with McGuinness Fleck. Excellent quality service from Seamus and the team. Will happily recommend.

Fantastic experience: My dealings with the on site staff were always pleasant and professional. They dealt with queries and any issues quickly. Seamus was our estate agent and he was able to navigate us through sometimes complex queries with a professional and calm manner which was always reassuring. He kept us advised of how things were progressing and was always available to give updates and to pass information to our solicitor. I would highly recommend Seamus as an estate agent.

Fantastic experience: When I got in touch with Alex he dealt with the tasks in hand which I was happy with so I could not fault him for that would give him a 9 out of 10.

Negative experience: Rude, worst service I've ever experienced, unprofessional, and treat their clients like cash cows. Avoid at all costs.

Fantastic experience: I recently sold my house and instructed McGuinness Fleck to market the property. From start to finish the service was first class. Seamus McFlynn was the agent is charge and nothing was too much trouble. He was always on the end of a phone or a text to provide advice and to ease any fears i had when it seemed that things were not going smoothly. Seamus even came to view houses with me when i was unsure and needed a second opinion - he really went above and beyond the call of duty. I had a great experience with McGuinness Fleck and would recommend them highly.

Negative experience: Never return calls but I bet they reply to this, extremely unprofessional.

Fantastic experience: I felt well looked after by Seamus and the team throughout the whole process of buying my first house. They always seemed willing to go the extra mile to make things run as smooth as possible. Would recommend to anyone buying a house.

Negative experience: The managment company is useless

Negative experience: Sure. Of course. ...the lack of shame from youse is disgusting. You dont have the decency to return calls or messages (it has been months now, and maaaany messages and calls from my end) but replying to google reviews is a priority. I dont even know how are you still in business.

Negative experience: This is the first negative review I’ve EVER had to leave on any platform for any business. But I can honestly say that in almost twenty years of renting I’ve never experienced service, or a lack of, like that of McGuinness Fleck. My partner and I moved with our two-year-old son into a house managed by McGuinness Fleck over six weeks ago. The property was actually rented to us by a different estate agency, Templeton Robinson, but unbeknownst to us at the time all of the management/maintenance for this property is contracted to McGuinness Fleck. Within a couple of days of moving in we had totalled a list of 19 things which needed repair. Some were apparent almost instantly, including: -A sink filled with water and a faulty plug hole so we can’t drain it. -The blinds in two of the bedrooms can’t be rolled down at all. Not only does the light come in at 6am but we practically have to hide while getting dressed or undressed. -Exposed electrical wiring on the ceiling right beside a shower, meaning we can’t use that shower. And some issues took a day or two to discover, including: -A lead-weight metal door handle was so loose it actually fell right out, narrowly missing my two-year-old son’s head. So we now have no door handle for the kitchen door. -The outside air vent/wall grid is missing, so there’s a 10-inch hole connecting the outside world to our lounge, with only a loosely fitted inner grid to stop rodents from getting into the house. These are some of the highlights but there are other things including broken/punctured shower hoses and extractor fans that don’t work. After nearly a week in the house, we were still waiting on an inventory report. We had to chase them for it. Looking through, we realised that despite an apparently in-depth assessment of the property’s condition (with over 700 photographs!), only 1 of the 19 issues we’d encountered had been documented. Roughly half of them were plain to see when we moved in and yet, worryingly, these were omitted from the inventory report! I emailed McGuinness Fleck and received a response saying that a contractor will have a look at it all. That was it - no indication of when. Almost a FORTNIGHT passed and we’d still heard absolutely nothing - no update or idea of a date. The next week included several emails of complaint and a phone call with Steven McGuinness, when finally we received an email with an assurance that their contractor would be coming to the house ‘either tomorrow or the beginning of next week’. “Wonderful”, we thought. “It doesn’t all have to be sorted at once but finally someone is coming to make a start on things.” That assurance was made to us on 20th August. THREE WEEKS AGO. The outcome...? Radio silence. Absolutely nothing from them. Which means that it’s now been almost SIX weeks since we let them know about the 19 issues and we are, remarkably, still waiting on so much as an email, call, text - anything to indicate that they take their job as a property management agency seriously. Whether it’s incompetence or plain arrogance from them I don’t know - but it’s fairly disgraceful considering the money we are paying. We are today contacting Templeton Robinson - still technically our estate agent - to make a formal request for our landlord’s home address as they legally have to provide this information. As McGuinness Fleck’s client he should be made aware of the difficulties we’ve faced and the way his property is being managed. The next step is initiating the complaint procedure with The Property Ombudsman. The whole saga has been draining, not to mention extremely worrying given that McGuinness Fleck will be carrying out our check-out inventory when we leave. We are reasonable and patient people, but when it’s apparent that you’re being wilfully ignored by a company who are seemingly only happy to take your money, then some form of action is needed. I’m sure we’re not the only ones being strung along.

Fantastic experience: I have just finished renting a property managed by McGuinness Fleck for the last 2 years. I would like to specifically call out both Ashley C and Peter A for their highly professional service and support throughout our tenancy. They even went so far as to forward a parcel (having already moved out) that managed to slip redirection. Thank you both.

Fantastic experience: Very professional experience.

Negative experience: Wouldn't trust them. In these difficult times they still manage not to do there job properly. Avoid

Fantastic experience: We have recently sold our apartment with McGuinness Fleck. Seamus McFlynn was a pleasure to work with throughout the entire process – very responsive, great on communications, and pro-active with advice and support throughout the entire process. Overall a first-class experience. We would highly recommend McGuinness Fleck.

Fantastic experience: Very good..the staff are very helpful..

Fantastic experience: Seamus is amazing! He sold our house, very professional, kept us informed every step of the way and is very reliable. Would highly recommend him - he is the best!

Negative experience: Terrible service from the property management side of this company . Absolutely impossible to get any communication from them. Would not even give them one star but it is the lowest I can award.

Fantastic experience: Amazing service in every way ❤

Negative experience: Useless management company, they ignore calls and emails. They are getting money for nothing

Fantastic experience: McGuiness Fleck provided me with a superb first-time buyer experience; they have excellent client care and support in place and ensured that I was kept informed of any developments during all stages of my first property purchase process. The process, was smooth, efficient, communication was highly effective and efficient and clear and I felt very confident in my decision to use their services. Seamus McFlynn provided excellent face-to-face and remote client service, he was highly professional, knowledgeable, very prompt in his communications, patient and friendly - he answered all my first-time buyer questions in full and no question was ever too 'trivial'. He was always available and the 'turnaround' time very speedy. I highly recommend McGuinness Fleck to any first-time buyer like myself who may have many questions in the initial stages. McGuinness Fleck were a joy to do business with in terms of their utmost professionalism, efficiency and clarity in communication and turnaround in driving processes forward to get a very desirable result - a new home! I will look forward to doing business with them in the future and will be recommending them to family members and friends who may need sales or letting services. I picked up my keys (and complimentary bubbly this week) and have moved into my first home. A wonderful first-time buyer experience. Thank you McGuiness Fleck. I'm thrilled!

Positive experience: Edit : 18th July : Yesterday the manager came and apologized for last time's unfortunate incident. He himself showed us the property this time. I commend his demeanor . He arrived at the property before us (this time we arrived 5mins late). Increasing my rating for their services (from 1star) based on yesterday's experience. **Old review** Highly unprofessional and unreliable. We saw an advertisement on Property pal about a property and enquired to get a viewing appointment. The agent asked via email if 12.30 time suits us, we replied asking if we can get anything after 4.30. to which he replied no, then we said in that case 12.30 is ok for us. Agent replied that , that time slot is not available. After a week they gave us another slot of 5pm. We agreed. On the D day, we received a message that they have updated the time to 4.30. we arrived there at 4.30 waited 10mins, called the agency. The guy I'm agency told us that the agent is stuck in traffic and asked if we would like to reschedule. We replied that we would wait. Agent came around 5, took us on the floor and then said ," Sorry, the key I got doesn't work for door". She called the agency to check if the existing tenant is available, and she got a response that they are not getting the tenant on call. Although this agent apologized for not letting us view the property, what I don't understand is why on earth then ask people to come for visit if they don't have key or existing tenant's confirmation . Time is precious, isn't it?? We leave from our office early to respect the time slot and then the agency don't reflect the same...

Positive experience: McGuinness Fleck have provided Woodbrook Village in Lisburn with a sound property management service since mid 2016. We have nearly 200 dwellings in Woodbrook, 90 of which are apartments. Some aspects of our design and certain legacy issues on which they have advised are complex, unusual or unique in NI. After reading some very negative reviews here I must add something about our experience. Our board of directors contracted McGuinness Fleck as our new managing agent after a sometimes tortuous and disappointing experience working with our former agent. Our board is highly experienced. As one of the current directors I feel we made the right choice in moving our business to McGuinness Fleck 3 years ago. I have worked closely with Alex and his team since. At times agents are on the receiving end of very difficult interactions but in my experience MF remain calm and professional even with difficult people. Few shareholders are properly familiar with what an agent does or doesn’t do. A few use platforms such as this to make plausible sounding attacks which can be at odds with reality. MF haven’t always provided a perfect service and some shareholders will always be unsatisfied no matter how well they perform, but I find the agency very open to directors holding them accountable for the occasional failure in communication or delay in following through with agreed actions. They have brought a courteous well-boundaried professionalism to a range of difficult issues. Alex Fleck has advised and accompanied us through negotiations, legal proceedings, and is delivering a £100K programme of communal redecorations, building fabric repairs and planned preventative maintenance. They have brought in relevant and skilled people in as required, for example to commission and roll out a long term Landscape Management Plan to enhance and maintain our very extensive green space. They have provided sound fiscal management and delivered meaningful saving with no increase in service charges. There is always room for improvement but felt I needed to redress the balance after reading some of the awful reviews here. SL Director, Woodbrook Manco (Lisburn)

Fantastic experience: Our development has been managed by McGuinness Fleck for a number of years. During that time they have dealt with a great many very difficult issues that had been plaguing the development for many years before their appointment. The development is now a totally different place to live and we believe that the drastic improvement has greatly increased the market value of our property. They have also made big savings to our budget on things like insurance and electricity costs, which we can now spend on further improving the development. We would be happy to recommend them to any development, particularly if you have difficult issues that need to be sorted out.

Fantastic experience: Highly recommend McGuinness Fleck for their professionalism, integrity and excellent customer care. Seamus McFlynn was extremely helpful and patient throughout a complicated house purchase. His calm approach and positive attitude secured our property!

Fantastic experience: Dealt with Carol today. Excellent customer service. Got the job done promptly. No nonsense. Credit to McGuinness fleck

Fantastic experience: A pleasure to deal with Aimee - calm, helpful and most of all does everything promised with no fuss. Much appreciated...thanks!

Negative experience: Terrible service as a property management company. Never return calls. Wish i wasnt stuck with them managing the apartment block.

Fantastic experience: We have used McGuinness Fleck (formerly called Property One) to manage our rented property since we left Northern Ireland in 2008, and cannot recommend the company highly enough. During that time the property has called for detailed and complex involvement as it required substantial and long-lasting investigations and repairs for structural problems arising from the original build. That this eventually was all covered by NHBC and completely sorted out is due to a great extent to the tenacity and persistence of McGF's staff, who acted for us throughout, they deserve medals for their commitment . They are all friendly, knowledgeable and efficient in their work, one couldn't ask for more.

Fantastic experience: Highly professional, honest and reliable service every time.

Fantastic experience: Excellent service provided by the McGuinness Fleck team. I have dealt with them for almost 6 years and highly recommend them to others seeking a professional and personal property service.

Fantastic experience: I have sold a property through McGuinness Fleck and rented out several others with them. In my opinion the are the best estate agents in Belfast and the most effieicient letting agents I have dealt with in all my years in property. I would highly recommend them to others.

Negative experience: If it was possible to give 0 stars I would.... These guys are an embarrassment to the property industry!! Avoid like the plague!! An embarrassment of a company. You have been warned, see the name and avoid.