Signature Properties UK
Signature Properties UK stands as a leading independent agency on the South Coast, managing one of the region’s most extensive privately owned property portfolios. With a legacy dating back to 1995, the company has grown to oversee over 400 residential and commercial properties, boasting a portfolio value exceeding £100 million. Based in Fareham, they offer a comprehensive suite of services designed to cater to tenants, landlords, and business clients alike.
For tenants, Signature Properties is redefining the rental experience by eliminating the traditional hassle associated with letting. They offer flexible and long-term tenancies, ensuring residents can truly settle in. Their service model is direct and personal, with in-house property managers and a dedicated maintenance team available to resolve issues quickly via their user-friendly app. Transparency is key: there are no hidden fees, deposits are protected by an independent scheme, and customers enjoy a no-middleman approach where they deal directly with the management team.
Landlords benefit from over two decades of local expertise and a proven track record in finding high-quality tenants. The agency provides full-cycle property management and maintenance services, ensuring that asset values are preserved while maximizing rental income. Their in-house team handles everything from letting to repairs, offering peace of mind to property owners who wish to delegate the complexities of landlordship.
Beyond residential rentals, Signature Properties is a major player in the commercial sector. Their investment portfolio includes landmark Grade A office spaces such as Waterwise Place in Southampton, The Millennium Centre in Farnham, and the newly refurbished units at Barnes Wallis Road and Eagle Point in Fareham. They offer modern, serviced offices with all utilities, internet, and parking included, ranging from hot desks to large-scale office suites. Additionally, they provide virtual office packages starting from £30 per month, offering professional business addresses, mail handling, and call answering services for startups and remote businesses.
Whether you are looking for a hassle-free home to rent, a strategic investment opportunity, or a premium workspace, Signature Properties combines a customer-first philosophy with a substantial portfolio to deliver exceptional real estate solutions on the South Coast.
Opening hours
- sunday: (closed)
- monday: 8h-17h
- tuesday: 8h-17h
- wednesday: 8h-17h
- thursday: 8h-17h
- friday: 8h-17h
- saturday: (closed)
Photos of Signature Properties UK
Our comment from ImmoNetwork about Signature Properties UK:
Signature Properties UK has established itself as a reliable and professional partner for both tenants and landlords in the UK property market. The agency is widely recognized for its ability to streamline the rental process, combining administrative efficiency with a genuinely personable approach. Whether assisting first-time renters or experienced investors, the team focuses on making the transition into a new property as smooth and stress-free as possible, often going above and beyond to accommodate unique client schedules and needs.
A Personable and Supportive Letting Team
A recurring theme in client feedback is the exceptional dedication of individual property managers and lettings agents. Professionals such as Pete, Corban, Katy, Morgen, and Victoria are consistently praised for their approachable nature and proactive communication. Clients frequently highlight how these agents transform what can be a daunting process into an enjoyable experience. They are noted for their patience in answering numerous questions, their flexibility in handling complex move-in dates, and their commitment to guiding tenants through every step of the journey. Many renters describe these agents as "stars" who make them feel welcome and supported from the very first viewing to the handover of keys.
Exceptional Maintenance and Technical Services
Beyond administrative support, Signature Properties stands out for the high quality of its maintenance and technical services. The agency employs a dedicated team of skilled engineers, including Fraser, Kim, Tony, Richard, and Jason, who receive frequent commendations for their work ethic. Clients appreciate that these professionals are not only technically proficient but also courteous, tidy, and respectful of the tenant's home. From urgent repairs like leak fixing and plumbing issues to larger improvements such as kitchen installations, bathroom renovations, and painting, the maintenance team is described as going "the extra mile" to ensure properties remain in pristine condition. The ability to respond quickly to issues and complete work to a high standard is a major source of tenant satisfaction.
Efficient and Professional Management
For landlords and business clients, the agency offers a comprehensive management service characterized by transparency and efficiency. The team is commended for maintaining properties to a high standard, managing referencing processes, and ensuring clear communication regarding fees and obligations. While the agency handles the complexities of tenancy agreements and legal requirements, clients value the straightforward and honest approach taken by the staff. The overall sentiment from satisfied customers is one of trust, with many stating they would highly recommend Signature Properties for its professionalism, responsiveness, and genuine care for their clients' well-being.
Signature Properties UK: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Reviews on Google
4,5 out of 5 from 111 reviews
Fantastic experience: I had an issue with a leak from the property above me. My bedroom was in quite a state, but thanks to Martin, I finally have my bedroom back. He is incredibly approachable and always goes that extra mile. The quality of his work is outstanding and I cannot recommend him highly enough. A real asset to Signature!
Negative experience: I have been renting through signature properties for the past coming up 2 years. I am paying just under £1200 for a 2 bed flat that has no balcony, and for 6 days over the last 2 weeks has had no HOT WATER either. A basic human right I’d say in the UK. This is breaking section 11 of the landlord and tenant act as well as the fitness for human habitation act. I have asked that the days we have been without hot water be deducted from the rent, but funnily enough have had absolutely no response from this, coming up for a 7th day no hot water as the ‘soonest’ someone could get out to do this is going to be another day. I am so disapaointed, working on property management myself that there has been no empathy shown what so ever. For myself and my young daughter. I work 40 hours a week and pay £1175 rent a month - you’d think at the end of the day you’d be able to come home to a nice hot shower/bath and be able to do your washing up! Thankfully it is a warm year so having no heating doesn’t bother us. But having no hot water for this long is outrageous! And I am distraught. I never leave google reviews, but having contacted property management a number of times regarding this, and having had no response, has left me no choice!
Fantastic experience: Morgen was great throughout the whole move-in process, and responded very quickly to any questions. Also very appreciative of the checklist that was sent to us after we moved, as it was incredibly detailed and already marked any minor damage in the property.
Fantastic experience: Great work, fast response, professional manner.
Fantastic experience: September 2026, Frasier at it again, Excellent work, work done whole heartedly, really appreciate fixed and painted the bathrooms. Requested for a floor replacement, top notch work done by Frasier, went above and beyond to complete the work very friendly person, great member to have in the team.
Dear Mr Savimbi,
Thank you so much for your review, we are pleased that you woorks are now complete and will be sure to provide Fraser with your feedback.
Thank you
Signature Properties UK
Fantastic experience: What a superstar Fraser McD is! Thanks Fraser for refitting what is again a beautiful ensuite tiled floor. Your work ethic and job done are terrific. Cheers!
Fantastic experience: Had an issue with sealant coming off in the bathroom and making the bath panel loose. Fraser came and done a great job making our bathroom look brand new again. He even put a new seal on the shower screen as well as installing our mirror cabinet for us as we were worried of causing damage.
Fantastic experience: I've had a great experience with Signature Properties from start to finish. Corban was incredibly helpful throughout the whole process, always quick to answer any questions and kept me updated every step of the way. The whole team has been professional, friendly and efficient, and I'm really happy with the service I've received. I'd definitely recommend Signature Properties to anyone looking for a reliable and supportive estate agent. Thank you again, Corban, for making my move into my new home such a positive experience!
Fantastic experience: We were so lucky to have Corban and the team help us with our tenancy! Everything went through quickly. We were helped every step of the way! Thank you!
Fantastic experience: I can't thank Corban and the agency enough for how helpful and easy they made the process. Every time we needed a question answered, they were there. We faced no issues and the paperwork went through quickly and flawlessly. Thanks to Corban we had nothing to worry about!
Fantastic experience: Managed to swiftly rent a property through Signature thanks to Corban, one of their agents. He was prompt and efficient at helping me get this agreement over the line in a matter of days.
Fantastic experience: We have recently decided to let a property through Signature and Corban was extremely helpful, honest and trustworthy throughout the process. He guided us well and nothing was too much trouble. Thank you Corban, Jodie & Sean
Fantastic experience: Great services, helpful with all enquiries. Would recommend and use again if needed
Fantastic experience: Cannot praise Signature Properties, and also Morgen, high enough! The entire process has been so smooth sailing. The viewing was easy and Morgen answered any question we had, to then calling later that day, putting an offer in, to paying the holding fee and passing referencing quickly. All emails were answered promptly, and confirmation received fast whilst key collection was straightforward. They made an otherwise very stressful situation more bearable than most. Been in the property for a few days and love it. absolutely pristine condition and very modern. Would recommend ⭐️
Hi Ellie,
Thank you for your kind words, we are pleased to hear of your positive experiance and will ensure that Morgen receives your feedback.
If there is anything else we can help with then please do not hesitate to contact the team.
Kind regards,
Signature Properties
Fantastic experience: This review is to highlight what a gem Martin is! After waiting for bathroom repairs for a while, Martin came and finished the job within hours. He was polite, on time, and explained what he was doing and why, which was helpful for me to understand. He even asked his coworkers for updates on other repairs I’m waiting on, and passed on the information. I couldn’t be happier with what Martin did, and hopefully he gets the pats on the back he deserves. Thank you!
Fantastic experience: Frazer and Martin came to our flat to take care of a few jobs that needed completing, and we were very impressed with their service. They were thorough in their work, making sure everything was done properly and to a high standard. Both were incredibly helpful and approachable. Overall, a great service—we’d happily recommend Frazer and Martin from the maintenance team.
Fantastic experience: Morgan was fantastic, the whole process of viewing, communicating and setting up my tenancy was so smooth and stress free. Signature properties definitely stand out from the rest. To top it all, I have had amazing support from the maintenance team, not only has it been super easy to contact about any issues but the team Martin and Fraiser came out to put some fences up for me and they did an amazing job, plus both really friendly, approachable and professional. Thank you so much we love it in our home Gem
Negative experience: I’ve been renting with this agency for over a year and would definitely not recommend. They are inflexible with your changing circumstances, they only care about money. Terrible customer service and they never answer your questions. Me and my partner had to had cold showers from before Christmas up until end January as they took that long to fix the problem. Avoid at all costs!!
We are sorry to hear about your experience and appreciate you raising your concerns. We take all issues seriously, especially hot water outages and communication.
As we are unable to identify your tenancy from this review, we feel it would be best to discuss this matter directly, please do contact us so that we can review your concerns in full and provide a formal response and resolution. [email protected]
Fantastic experience: Morgen is very kind and friendly, she made my viewing and experience moving in very easy! I was nervous to do it by myself so it was really nice, thank you! :)
Hi Libby,
Thank you for taking the time to leave a review. We are very pleased to hear of your positive experience and wish you all the best in your new home.
Signature Properties
Fantastic experience: Always help to customer and good suggestions for the property.
Dear Samir,
Thank you for your review, we are pleased that you are happy with our services and your new home. Please do let us know if we can be of any further assistance.
Signature Properties South
Negative experience: Great company when it comes to pre tenancy. Terrible at the end. Despite countless efforts to help an uncomfortable situation. Decision making at the top end seems to be some what ruthless whilst letting the front line on the phone share the bad news.
Thank you very much for your review James, we are happy to help and glad to hear of your experience with us.
Fantastic experience: I'm loving my new home. Highly recommend Signature Properties, they were very professional and helpful. Thank you
Fantastic experience: So happy with the service I received
Fantastic experience: Katy who works for signature properties UK made the experience of viewing and renting my new flat an amazing experience. All queries where answered clearly and effectively, I could not have asked for a better agent. Thank you Katy
Fantastic experience: Katy was extremely professional and supportive through the whole process of renting at Marina View. From our first viewing to handing us the keys, she was always there with a smile Thank you Katy.
Fantastic experience: Signature properties were amazing from start to finish and such lovely staff. We love our new home. Can’t thank them enough for all there help.
Hi Libby,
Thank you for your wonderful review, we will be sure to let the team know. We wish you all the best in your new home.
Many thanks,
Signature Properties
Fantastic experience: From the start to the end, we’ve been looked after well. Been a very easy process and couldn’t have asked for a better experience
Hi Jason,
Thank you so much for taking the time to write this and wish you all the best in your new home.
Many thanks,
Signature Proeperties
Fantastic experience: Fantastic and quick professional service. Holly and the rest of the Signature team have been fantastic help
Fantastic experience: Hi. My wife and I, got the perfect combo from the company as we had limited time: professionalism, efficiency, kindness and patience .Everything went faster than the wind and this is what we needed in order to move in the new property witch by the way is absolutely beautiful...huge place,even got a spare room for the gym,thank you Katy and the rest of the staff.
Fantastic experience: Absolutely fantastic, Signature go above and beyond every time. For example, Recently we've had a mould issue, instead of the usual "Just open a window" they've helped us by installing vents on all the windows, installing a heat pump to help deal with the humidity and recently to help, re plastered the walls of the most effected room as well. Even whilst that work was happening, the maintenance team have been polite, considerate and friendly (and understanding as we needed to reschedule 4 times because of me personally). Placing boards or covers over all the carpets and floors, doing an impressive job and ensuring they've cleaned up after as well as clearly communicating everything that was going on or what was needed. Honestly, I'm always left impressed by Signature and hope to be a tenant for as long as I can with them. Setting a decent standard of what to expect.
Thank you so much for your wonderful review! We are thrilled to hear that you are enjoying your home and had a positive experience with our team. Providing a comfortable and hassle-free living environment is our top priority, and it’s great to know we’re meeting your expectations.
If there’s anything you need, please don’t hesitate to reach out.
Best regards,
Signature Properties South
Fantastic experience: Having lived in the property for a while now, I want to say thank you to Katy for the help she has gave me from the first viewing to helping me move into the property. I also want to say thank you to Fraser for the transformation that was made in the flat. Highly recommend.
Dear Mihai Daruka,
Thank you for taking the time to leave such a wonderful review. We are pleased that you have received such a great service and will be sure to pass on your kind words to both Katy & Fraser.
All the best,
Signature Properties UK
Fantastic experience: Great response from Fraser for small maintenance issues. Couldn't have been more helpful and work completed to a high standard.
Fantastic experience: Superb service throughout was in my flat just under 3 years whenever anything was needed it was dealt with quickly & professionally cannot fault at all
Fantastic experience: I recently moved in to my new place using Signature Properties & the help of Katy and had such a great experience! I love my new place, I can not praise Signature Properties & most importantly Katy enough for making it all a very smooth & enjoyable experience!! 10/10 would recommend to anyone to use! Thank you Katy!!
Dear Sarah, Thank you so much for your review. We are pleased to hear that you have had such a great experience moving into your new home. We will be sure to pass on your feedback to Katy. All the best in your new home.
Thank you.
Signature Properties Uk
Fantastic experience: I had phoned the property Manager (Tabitha MacLennan) of the Siganture Property wherevI live in Regents Court area right here in Southampton. Regarding the brokencontrol knob of the oven, which broke off while I was about to bake my most anticipated walnut cake. I was so depressed; because I just didnt know what to do? So I called Tabitha to seek her advise and support about effecting the oven repairs, and she was incredibly nice person to speak with and an exceptionally calm listener; I would say. Tabitha later advised me report it on the app and she assured me of an escalated response, aftrewards. She was true to her words, indeed. Within a few days the broken part was sourced and the repairs was carried out excellently by the repair man called Tony. Tony; I need be honest Bro, you are God-sent. Thank you so much, Tabitha. You are a blessing. I am immensely grateful...........more L'Oreal to your elbows ☺️ You deserve more than a 5 star from me. The Oven is now working fine. I've just baked chocolate cookies in it. It came out very nice. It was still too hot to send by post, I would have sent some to you and Tony. Thank you very much.
Fantastic experience: Just wanted to say a big thanks to Richard who recently measured up and installed a new blind to the front and back rooms, at 3 Mulberry Mews - really nice guy - and a clean and tidy install!! - thanks Richard ;)
Fantastic experience: Had a great experience with the Team when i had a leak in my kitchen, i sent a mail at night and i received a reply and a call immediately following morning assuring me it will be fixed that same day. They kept to the promise and it was fixed as promised. Thank you Tabitha for the prompt response and a very big thank you to Tony from the maintenance team who fixed the leak.
Fantastic experience: I'm currently a tenant with Signature. They've been excellent right from the start. They're also very effective when it comes to issue resolution and maintenance. Their engineer, Richard, deserves special mention. Highly recommended.
Dear Mr Capes
Thank you for review and especially your feedback regarding Richard. We will be sure to share this with him.
Many thanks,
Signature Properties UK
Fantastic experience: Excellent standard of work recently done by Kim and the team, thanks to Sarah for organising so swiftly as well
Dear Mr Pearson,
We are thrilled to hear of your satisfaction with recent works conducted by Kim and organised by Sarah. We will be sure to share your feedback with them both.
Thank you.
Signature Properties UK
Fantastic experience: Been with Signature for years and have never had any issues with anything. I called yesterday to report an issue with both of our showers and within 24 hours the wonderful Will & Fraser have been round and fixed both showers, left everything clean and tidy. Very lovely chaps and very impressed with their work. A huge thank you to them both.
Dear Devon,
Thank you for your kind words. We are so glad to hear that you were pleased with our maintenance services. Our team take pride in delivering a reliable service. If you need any further assistance or maintenance in the future then please do not hesitate to contact your property manager -Tabitha.
Thank you
Signature Properties UK
Positive experience: I’ve had a good day experience with signature so far Katy , Fraser and Toby did a good job getting the house ready for me and have been very responsive with some of my queries.
Thank you for taking the time to provide your feedback.We are pleased to hear that you have had a good experience. We look forward to being of assistance moving forward.
Thank you.
Signature Properties UK
Fantastic experience: We are very happy with our flat and the whole moving in process. This being our first flat we were rather clueless about the process. We also had a very limited amount of time to move in. However, Katy M was fab! She explained everything so well and did everything in her power to get us moved in as soon as she could. It was easy to reach her through the whole process and she kept us updated with everything. We are very pleased with the flat and know that if we have any issues then we can just pop Katy a message. Big thumbs up from Ann and Henry <3
Dear Ann & Henry,
Thank you so much for your review. We are over the moon with your feedback and specifically that Katy has made your first experience of renting great, we will ensure your kind words are shared with her and the rest of the team who helped to ensure all was ready for you in time.
Thank you,
Signature Properties UK
Positive experience: I had a new kitchen installed in my property this week and I can't be more complimentary of both Fraser & Tony. They were always on time, polite, friendly and listened to my instruction based on the lay-out and handles etc, I really want to thank them so much my kitchen looks fantastic!
Dear Naomi, thank you for your kind review. We are thrilled to hear such positive feedback regarding our team and in particular Fraser and Tony. Our team works hard to ensure every experience is exceptional and your feedback makes it all the more worthwhile. Thank you, Signature Properties Uk.
Fantastic experience: Fabulous service Katy is very professional and kept us update to date with every detail (she has been amazing), the maintenance team Rich and Fraser have worked above and beyond to ensure the property is perfect for us to move in. Thank you all
Dear Mrs Stephenson,
Thank you for your kinds words, the team are always happy to help :)
Many thanks,
Signature Properties UK
Positive experience: Signature are the lettings arm of Just Develop It, an investment firm that have been buying up hundreds of “high quality family homes” (their words) in the region. They will talk about ‘the landlord’, but as far as I can figure out they are one and the same. Whether or not you think this should be legal, it is what it is. Professional landlords in both meanings of the word. Responsive and personable, but the contractual and procedural bits are very carefully considered and pushed to the limit. The referencing process is invasive in the extreme, they require access to your entire bank statement, and you get marketing calls for months afterwards because they sell on your details. We very nearly walked away. The house itself was good and reliable. We had no issues with maintenance and found any contractors sent to the house to be organised and decent. Come move out, they presented an exhaustive list of cleaning requirements, and stated a few times that professional cleaning was required (spoiler: it’s not), and the inevitable spurious deposit deductions. Please please please know your rights on what they can force you to do and then deduct from the deposit. There is a lot of good info online.
Fantastic experience: Fantastic service from start to end from Peter and his team! Made moving very stress free!
Dear Mr Walsh,
Thank you so much for your positive feedback, we are so pleased to hear of your stress free move with us here at Signature Properties UK.
Many thanks,
Signature Properties UK
Fantastic experience: It's been a pleasure to work with the signature property letting team. Setting up a viewing appointment and all downstream steps have been very well managed. I really appreciate the great communication which has reduced the general stress one has with moving.
Thank you Lisa for taking the time to write a review for our wonderful team. We are delighted to hear that you had such a great experience renting a property through ourselves.
Negative experience: Would not recommend using this company, very unrealistic and only take action to do anything when you threaten to with hold rent. Will definitely not use this company in the future.
Dear Mr Middleton,
We appreciate your feedback and are sorry to hear that your experience has not been satisfactory. We take all reviews seriously and will investigate your concerns to improve our services.
Best regards,
Signature Properties
Fantastic experience: I have recently rented a property with SignatureProperties in Portsmouth and they have been fantastic! My Property manager Peter has been so helpful with everything. Thank You!
Thank you Keziah for taking the time to write a review for Pete. We are happy to hear that you had such a great experience renting a property through ourselves and look forward to being of service moving forward.
Fantastic experience: Great work from Fraser plastering following repairs - fast and friendly!
Thank you Kerunian for taking the time to write a review for Fraser. We are delighted to hear that you had such a great experience with the recent works carried out on your property.
Negative experience: Horrible service all the way through. I got locked in my flat for 3 hours because the door handle fell off and the lock broke and they didnt send someone out until hours after so i had to get someone around to climb up to my window and get me out. Then they try and charge me £35 for things the previous tenants broke and £100 for cleaning fees even though the property was left immaculate, after paying £400 to leave the tenancy early. Appalling.
Negative experience: No support with maintenance issues, as our property is a new build Sarah simply flags issues to the developer and we are months into having reported issues which are not resolved.
Dear Abigail
We appreciate your feedback and thank you for taking the time to let us know about your experience. We always take it seriously when we hear of any dissatisfaction from our customers. Please be assured that we will look into this matter and respond to you shortly.
Fantastic experience: From initial inquiry to moving in, Peter has been exceptional from start to finish. Really prompt replies, friendly, honest and open. Has been straight forward from start to finish. I really wish the rest of the estate agents were like Signature. Couldn't recommend enough.
Thank you Dan for taking the time to write a review for Pete. We are delighted to hear that you had such a great experience renting a property through ourselves.
Fantastic experience: This is my first time moving out and renting and Pete has been absolutely brilliant, nothing has ever been too much, even when I've bombarded him with emails and always answers my many questions. He's always quick to respond and just really nice to deal with ☺️
Thank you for your kind review, it is always great to hear that clients are happy with our service
Fantastic experience: Fraser and Kim came round this morning first thing to fix a leak and they were amazing. So helpful and went the extra mile in making sure everything was working properly before they left. They are so friendly and make you feel at ease straight away.
Thank you very much for your review Wendy, its always great to hear positive feedback, have a great day.
Fantastic experience: Pete went above and beyond to help us get our new home, he was on the ball with quick replies and getting paperwork sent and signed, and moving us in within weeks. We couldn’t be happier. Thank you.
Fantastic experience: I would like to thank whilst I was with Signature Properties Sarah, Fraser & Kim for such fantastic service nothing was an issue, and if i ever know of anyone looking for a rented property I will definitely recommend. Thanks again Cheers Pete Bonnington
Negative experience: Appalling property management of HMO apartments. Tenants allowed to smoke with no regard to fire safety or health risks. Lit cigarettes discarded into neighboring properties at whim. Yappy dogs kept in small rooms allowed to bark long into the night. Would genuinely worry for the safety of any young person having to live here amongst the small section of unsuitable tenants who ruin it for the others and the local community. Management unwilling to act. Large scruffy property literally "going to the dogs".
Fantastic experience: I've been meaning to write this review for around a month after learning I'd found the perfect rental house and us moving in. I went through Pete who was an absolute delight, so helpful with nothing ever seeming to much hassle. If you have employee of the month with a bonus he needs to get it . An absolute star to your company.
Fantastic experience: I would like to say a big thanks to Peter George for his help, patience and understanding as we were complete novice’s at renting property as we’d only ever brought in the past. He was always at the other end of the phone answering even the smallest questions we had without sounding condescending (we had some pretty stupid questions to ask).
Fantastic experience: Double recommendation for Vicky! Total professional, quick comms and super helpful getting any issues sorted. Great service, super fast and efficient from beginning to end of my tenancy. [EDIT] After service has been great also. Vicky has helped coordinate getting things sorted in the house that went wrong. Jason & Richard did an amazing job finding and fixing a nasty leak - Great job!
Hi Ben, thank you for your positive review! We will pass your kind feedback onto the team!
Fantastic experience: Fraser & Kim (aka the dream team) attended the property, identified the leak and repaired it within the hour, both were extremely friendly and professional and as tenants we couldn’t be happier with the service we have received, thank you!!
Thank you very much for your review! We will pass your kind feedback onto Kim and Fraser.
Fantastic experience: Had a few little broken bits across the property so after leaving a message on Monday, Fraser & Kim from maintenance came the next day and made the repairs to a very high standard. Thanks!
Hi Jack, thank you for your positive review! We will pass your kind feedback onto Pete and the rest of the team.
Fantastic experience: Good morning I meant to send this mail weeks ago and was compelled to do so as felt were so good at stating the negatives in life but wanted to share a positive. A few weeks back Kim and Fraser came here to carry out some maintenance work on 2 separate occasions. I wanted to say how fantastic they were. So polite and thorough, and I felt so comfortable them being in my home with and without me being here. I have to say too their working relationship is absolutely fantastic. They brought a really happy vibe into my home which is very unusual and extremely welcome.. I'd love this to get back to those guys as we generally don't get much positive feedback in life but felt on this occasion this was very due.. Kind regards Jo Henderson
Thank you so much for your positive review Jo! We certainly will pass your lovely feedback on to Kim & Fraser.
Fantastic experience: We’ve had a completely negative and unpleasant experience with property managers until we met Victoria Ralph. She has been reliable,professional, proactive and expressed a sense of genuine concern when ever called upon. Her turn around time attending to maintenance issues has been exceptional. Thank you Vicki!
Fantastic experience: I'm writing on behalf of an elderly Signature tenant. She has been delighted with the service offered by Property Manager Victoria (Vicki) Ralph in particular. Vicki has demonstrated excellent people skills, a dedication to resolving issues very quickly and a genuine care for her concerns and wellbeing. Vicki's professionalism, prompt attention, care and consideration and her first rate communications have been so appreciated and a refreshing contrast to the general experience in the customer care sphere of today's world.
Hi Miss May, thank you very much for taking the time to write such a positive review! We will pass your kind feedback onto Vicki.
Fantastic experience: I am always dubious of letting agents, but thankfully Signature buck the trend and were brilliant when they rented me a lovely little cottage last year. Admin side was simple and I got my deposit back nice and quickly at the end . Would highly recommend!
Hi Mark, thank you very much for taking the time to give us such a positive review!
Fantastic experience: My girlfriend has been dealing with signature properties this last few weeks and after dealing with some less than friendly agents out there, Pete was a delight and improved the whole experience for her (and in turn me). Thank you Pete and signature properties for relieving my headaches. Highly recommended
Hi Alan, thank you very much for taking the time to give us such a positive review! We will pass your kind feedback onto Pete.
Fantastic experience: Just started renting a flat in Park Gate. Loved how streamlined the paperwork was. All digital and could be completed around my schedule. Our agent with Signature, Pete was a great help and very friendly.
Hi Nathan, thank you for taking the time to give us a positive review! We will pass your kind feedback onto Pete.
Fantastic experience: We've just moved into our new rental property and are very pleased. Pete made the process easy despite us not being able to visit the property in person beforehand. So far we only had a few minor things to report about the house, but they're being seen to promptly.
Hi Emmi, thank you for your positive review! We will pass your kind feedback onto Pete and the property management team.
Negative experience: Didn't meet my expectation, feel disappointed, they retained all the deposit for silly things,
Negative experience: When we moved into the house, we encountered many problems The children's room is always cold the radiator is inefficient. The rear room ceiling paint was flaky with yellow stains. The bathroom shower was not installed well،always fall upon useing. Also, the bathroom floor makes crack sounds when you step on, small debris come out. We've contacted them to fix the problem, but to no avail. The kitchen appliances have many trouble , the refrigerator build up a large amount of ice layers which spoils thr goods, The oven didn't work from the bottom. It was rusty and greasy. The kitchen cabinets lower shelves were ok but the top shelves are dusty and required cleaning , and I discovered that there were some tools such as a spoon, a straw, and a vanilla bottle The kitchen sink was leaking and fixed by us The rear garden was not mowed and unkempt. There were two old entrance matting hides worms and mould under. the shed door was open and hanging, with worn out roof. Some doors handles were loose, only one door handle was fixed by them . Despite standing all that issues, almost all the deposit ((1610 out of 1670£ ))was deducted. Yes, we burned a small spot of lounge carpet accidentally with an iron, for which they deduct 826£, But when we moved in it was rickety with many worn marks and it wasn’t clean, seems to be installed since the property has been built, so the burn did the job and was in their favour and was unavoidable.. In addition 786£ has been deducted for redecoration and cleaning! for what?? The house has been cleaned and kept in very good condition and the walls were also repainted before check out. We did not drill a single nail into the walls. Is it fair to repair what was damaged before the start of the tenancy at our expense? The bottom line is that we were treated unfairly at the end of tenancy and hope this review make sense..
Negative experience: Sorry to say that we’ve got huge amount deducted from deposit unfairly although we were very cooperative, on check out we’ve cleaned and repainted the walls, We took care of the house as if it were our own so for that the reward was 60 £ out of 1670 £ Thank you
Fantastic experience: Great experience so far from Pete and the team in relation to our new rental property. We have raised a few issues on the system and these are being rectified for us. All good so far.
Hi Vicki, many thanks for your positive review!
Fantastic experience: Pete, a representative of signature properties; is an incredible gentleman. To whom customer satisfaction is the mantra and the hallmark of his service. I was so impressed with his support and speed of response to every enquiry we made when seeking a rental accommodation.
Hi Aniko, many thanks for your positive review! We will pass your kind feedback onto Pete.
Fantastic experience: We received an excellent service from Signature Property with help us into one of their rental properties. We would like to especially thank Pete for all his help and hard work and putting up with my emails.
Hi Cathy, many thanks for your positive review! We will pass your kind feedback onto Pete.
Fantastic experience: Extremely happy with the work Adam Hope has done to fix my garden!!!
Fantastic experience: I have been renting a beautiful apartment with this company for three years now. Whenever there have been issues you log them on to a maintenance system and the problem is allocated to an engineer and it is fixed immediately. Friendly staff and emergency call out available 24 hours. Communal cleaning is done in the apartments as well so the place is kept nice and clean. You can call or email whenever you need anything or have any questions and they are happy to help. Loved living there apartment is finished to a high standard.
Hi Lauren, thank you very much for your positive review!
Fantastic experience: Had such a great experience with Signature Properties from start to finish and absolutely loved the flat we rented in Southsea as it was so modern and clean. Any issues that we had our emails were promptly answered and such great customer service. Highly recommended.
Hi Natasha, thank you very much for your positive review!
Negative experience: Where do I start? I’m appalled to be honest what we had to deal with in that house. Basically the spare room which was supposed to be for our son was at its lowest temperature 12 degrees. I asked them so many times to help sort it they sent someone over to look at the radiator he told me that the room had not been insulated and I should complain. So we were forced to move just after having a baby as I couldn’t have my son in there it was freezing and they wouldn’t do anything to help. The staff really have no compassion in the slightest, they don’t want to help unless it is any benefit to them. The amount of cracks in the new build that formed after hot weather and yet no one would answer my messages to get them filled. Shower wasn’t fitted properly because of a huge leak and they never wanted to come fix any of the damage to the walls from this. Extractor fans are tiny which looked like they were the cheapest they could find. My countless cleaning of the mould got exhausting and having to shower with the window wide open in the middle of winter to stop the excess mould forming everywhere in the bedroom and en suite. Dealing with there app was so frustrating as noone would get back to you if it didn’t suit them. Having said that I guess they took all of our deposit to fix the problems that should of been done by them before. There response was that they had to charge us all of our deposit for batteries paint brushes and poorly fitted wall screws. Never again. I’m disgusted.
Hi Katie,
Thank you for taking the time to write a review. I am sorry you feel that our service at this time hasn't been acceptable and therefore the requirement for a poor review to be left. I understand from numerous previous requests that you were wanting to purchase the property from the landlord, and renewed your tenancy, so I am disappointed to hear this feedback.
Having looked through the history of the tenancy and checkout, I can see the dilapidations were to cover a full clean of the property as the cleaner you instructed unfortunately did not turn up, plus redecoration costs to where items had been hung on walls / hooks left / baby gate / holes requiring filling, sanding and painting. Unfortunately these are items that would expect to be addressed in line with the checkout guidelines and fall within the tenant responsibility to ensure they are corrected ahead of vacating. The batteries within the smoke alarm also were not replaced, and this I'm afraid is the tenant 's responsibility to maintain in line with your tenancy agreement.
The property is a new build and unfortunately it is inevitable that cracks may appear with settlement. This you were not charged for as this is not deemed as tenant responsibility.
With regards to the radiator, this was fully investigated and the radiator was deemed suitable size for the room in question in line with building regulation sign off.
I can see that all correspondence via the app has been replied to this end, but perhaps if you would like to discuss your concerns further please do not hesitate to contact us where management can assist you further.
Fantastic experience: Quick and easy process. Very happy with their service
Hi Nicola, thank you very much for your positive review.
Fantastic experience: Signature Properties have been managing our property rental for the last 3 years. The team have been extremely helpful and efficient whenever we've had any issues and made the whole process from start to finish very easy. Highly recommended
Hi Sammi, thank you very much for your positive review.
Fantastic experience: I have had an excellent experience with signature properties, especially with the letting agent Pete. He has always given quick responsive and has been able to answer all questions. I fully recommend this service.
Hi Angel, thank you very much for your positive review.
Fantastic experience: I recently dealt with Pete of Signature Properties as we had a mutual client, for which I was trying to co-ordinate a furniture rental delivery. Pete kept me up to date throughout the whole referencing process, contacting me out of hours to give me updates. On the day of delivery Pete organised access to the property for our delivery team and ensured everything went smoothly. He certainly went above and beyond to accommodate and assist our delivery. Thank you for your help and cooperation Pete – it was greatly appreciated.
Hi Rebecca, thank you very much for your positive review.
Fantastic experience: Pete has been absolutely fantastic ! The search, timing & move was complex. Nothing could have happened without him! Thanks to his proactivity combined with professionalism and yet flexibility, he made it work! Thank you Pete for being so helpful! An invaluable asset to the company.
Hi Isabelle, thank you very much for your positive review.
Fantastic experience: Great team at Signature. Especially Pete and Natalie. Superbly professional and excellent service. They where extremely helpful and responsive. Thanks you guys!!
Hi Przemek, thank you very much for your positive review.
Fantastic experience: I would highly recommend Signature properties. Very professional and efficient. Pete made sure the whole process went smoothly and we are now moved in and enjoying our new home.
Hi Emma, thank you very much for your positive review.
Fantastic experience: Always happy to help nothing to much trouble
Hi Ian, thank you very much for your positive review.
Fantastic experience: Great company to deal with,Pete was a star really sorting out everything for me to move and super good with last minute sorting out of my paperwork to ensure I could move in on the day I needed to. Definitely recommend
Hi Louisa, thank you very much for your positive review.
Fantastic experience: Our experience with Signature Properties was made all the better from the excellent service provided by Pete. Such a lovely guy who was willing to go above and beyond to help myself and my partner make the big move into our rental property as smooth as possible. An outstanding service overall, we feel very lucky to have Signature Properties managing our tenancy. (Pete deserves a Christmas bonus for such a professional service!)
Hi George, thank you very much for your positive review.
Fantastic experience: Our business has been occupying a dedicated office with Signature Properties UK at Elan House for about 9 months now and we have been absolutely delighted with the professionalism, communication and attentiveness of the team there. In addition the office and facilities are perfect for our needs, with a staffed kitchen and catering, recreational space and meeting rooms which are all well maintained and with flexibility if you wanted to change anything. The service that we receive here is what occupants with other providers dream about! Excellent.
Thank you very much for your positive review.
Fantastic experience: NEXUS/ELS rent 2 lots offices of from signature, Lynn and Stacey who manage the building are excellent, they are very flexible in our needs and also very accommodating with our companies ever changing situation, with current issues. Bravo thank you signature for all your support!
Fantastic experience: Jason was an absolute star fixed all my little niggles in the property
Hi Terraine, thank you very much for your positive review.
Fantastic experience: Extraordinary level of professionalism amongst the team at Signature, they're always quick to respond to my messages and go above and beyond to ensure our tasks are completed promptly and to a high standard. Our property manager is easy to contact and always transparent. I cannot recommend this property management company enough. Thank you, Signature.
Hi Laura, thank you very much for your positive review.
Negative experience: I called Signature Properties for some information dealt with a rude Representative that did not want to help what so ever! Only want to make money off you and not help when they clearly can!
Hi Taheena, thank you for taking the time to write your review. I am sorry you feel our customer service was not to an acceptable standard when you called and spoke to a member of our team. Whilst I am unsure of the query at the time of your review and the team member in question, please do not hesitate to get in touch with us in the future where hopefully we can assist you further. Many thanks Signature Properties
Positive experience: In the main we have good service from Signature properties, particularly when something needs repairing or investigating. They usually respond promptly to find a local (Isle of Wight) company who can deal with the matter. The staff are pleasant.
Hi Keith, thank you very much for your positive review.
Fantastic experience: Have just moved in to a property using Signature Lettings. Pete has been responsive and professional and has worked hard to get things right for us, asking questions etc. Would highly recommend - just ask for Pete. :)
Hi Chris, thank you very much for your positive review.
Negative experience: Thieves. Absolutely appalling service. Quick enough to take my holding fee deposit upon signed contract for set deposit, after paying deposit decided they need to change the deposit amount then after I declined informed me they won’t refund me. Disgusting.
Positive experience: This is the first property I have ever rented and due to circumstances out of my control I had no choice. I am sorry to say but it has not been a great experience, but am also not sure if this is how all tenants Feel?. I do not feel that any issues are taken seriously and dealt with in a speedy manner let alone getting replies to your EMails! I have not had a new contract and was told that self inspection forms were sent on several occasions but never arrived! I need the rental date to change to suit my companies payroll but that has never been addressed but I am always chased if there is any shortfall on the rent but again I either never get replies to my EMails or they are just ignored. I just feel that myself and my children are just a number with £ signs for the company and I am a human being and deserve to be heard and responded to
Dear Amanda, thank you for your review. Having looked into your concerns raised, I can see that all issues raised have been attended to at the time reported. Your property manager attended to inspect your property in person once lockdown restrictions were lifted and understand that the issues raised upon your inspection are currently in hand. We understand that all issues are important to all and our Property Management team will prioritise works required based upon the issue at hand. Regarding your tenancy renewal I can see has been signed and sent to yourself at the time completed? This is also automatically issued to you once signed via Docusign. Please do let us know should you require a further copy. We will pass on your feedback to the Property Management team who will be in contact with you shortly. Many Thanks, Signature Properties
Fantastic experience: I am very impressed with the quick response when I have any problem. Natalie is friendly, professional and helpful. The workmen are polite, friendly and go the extra mile.
Hi Stella, thank you very much for your positive review.
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