Morris Dibben Sales and Letting Agents Southampton

Fantastic experience: They sent me plenty of viewers of my property, always gave me good notice of when they would be coming. Then, they always gave me feedback from those views. They found me a buyer quickly, but sadly he couldn't get a mortgage, and they lost no time in re-advertising my house, and equally quickly I now have another buyer, and the sale is going through. Thank you.

Fantastic experience: Sam & Liam took the lead on finding a suitable tenant for my property. Everything explained without hesitation, upfront people which is refreshing. Would fully recommend Morris Dibben to other Landlords

Negative experience: Customer service was poor .Lady agent was in rush and looks like she is not interested in renting the house. Not even given a chance to talk about holding deposit and because of that we lost one of the property.

Fantastic experience: Received an excellent customer service from your skilled, professional and friendly staff, Katy. Thank you. 10/10

Positive experience: I recently sold my house with the help and expertise of Morris Dibben and it was a really pleasant and straight-forward experience. ALL the staff were wonderful, as was the level of skill, care and (importantly) attention to detail. Great communication as well. I only have one negative thing to say. I was persuaded to use the in-house solicitors and although I have no complaints about the service I received, I found it to be considerably more expensive (lots of add-ons) than other legal firms I have used.

Fantastic experience: Anais was a super star and earned the name Moving Fairy lol . It was seemless and pain free. We moved to our new home with no issues and even when one poped up, Anais is on hand to get it sorted! Thank you!

Fantastic experience: I’ve dealt with Samantha Harvey for a number of years and her professionalism and knowledge are worth more than 5 stars!

Fantastic experience: Samantha Harvey handled the letting of my property with exemplary professionalism, I am glad I chose Morris Dibben to handle my portfolio

Fantastic experience: I've had a very positive xperience working with Morris Dibben in Southampton, in particular with Samantha. She was very friendly but professional and very quick to respond to queries. Thanks to her expertise the whole process was very easy.

Fantastic experience: I had a great experience with Liam while searching for a flat. From the very beginning, he was friendly, professional, and truly attentive to what I was looking for. He took the time to understand my needs, answered all my questions promptly, and guided me through every step of the process with patience and expertise. His knowledge of the market and honest advice made the whole experience smooth and enjoyable.

Negative experience: Avoid. If you wish to purchase, the agency is at the service of the seller, never the buyer. All financial shenanigans are permitted to satisfy the seller. They rent out flats with photos that are 10 years old! The rentals are in terrible condition, with high rents and minimal maintenance. The deposit is often reduced, allowing the landlord to make an additional profit. Update: Sadly, I was a customer.

Negative experience: Very slow and unprofessional. When house viewings are booked, they often cancel on the day for all sorts of random reasons. Renting with them is not a pleasant experience. Staffs often show up and sometimes go into rooms unannounced even if you have a do not disturb sign on for work or other reasons. I've once caught this on camera when the letting agent just barged in. Repairs are at a snails pace. It also seems like they use the cheapest budget contractors possible because the contractors will also be slow to respond, not show up on the agreed time etc.

Fantastic experience: I want to express my deep appreciation for Liam at Morris Dibben. From the start, he genuinely listened to my situation and never wasted any time getting things moving. He was always communicative, always quick to respond, and made me feel supported every step of the way. I’ve been through a long period of instability, and during a very dark time he gave me real hope. Thanks to his help, I’ve secured my first rental property, and I couldn’t be more grateful. He truly provided exceptional customer service.

Fantastic experience: Absolutely amazing set of people, calmed my anxiety, helped me with all of the paperwork, very efficient with communication and over all amazing team of people. Amelia and Anais were incredible throughout the whole process, even getting genuinely happy for me when the checks came back while I was still in the office.

Fantastic experience: Chelsea nailed our dream house by quickly finding the right family to buy our house. Narinder and the rest of the team worked like soldiers, especially in the last few weeks when certain things got complicated. They powered through and got us to completion. Great team there , thank you.

Fantastic experience: Lauren is a superstar! Goes the extra mile. Made a very tough journey so much better . Would highly recommend this agent and this branch in particular. Thank you for getting us over the line!

Fantastic experience: I was buying my first house, having no idea what I was supposed to be doing, Lauren at Morris Dibben helped me so much. She had me in mind when a house I loved came back on the market and helped me through the whole process. Any worries, she was there, even when I felt I'd asked too many questions, she was so understanding and helpful. Thank you for helping me buy my first home. I would definitely recommend Morris Dibben sales!

Fantastic experience: We recently sold our house through Morris Dibben on London Road. Narinder Rai was fantastic in her role driving through the sale. Amazing customer service!

Fantastic experience: The progression support from Morris Dibben was invaluable. Selling and buying can be a fraught process and one is frequently left in the dark as to what is happening. Narinder was regularly chasing up solicitors within the chain and endeavouring to ascertain information that we were unable to. She was conscientious and empathetic and provided considerable support during a challenging time. The fact that we got over the line was in no small part due to her efforts for which we are extremely grateful. Russell's commitment to getting us to the point of exchange, when it looked like the wheels might be falling off, was also very much appreciated.

Fantastic experience: We recently purchased our new property from Morris Dibben in London Road and have been extremely happy with the experience. I initially spoke to Samantha when I rang the office and she was very helpful. Our viewings were with Daryl who then also dealt with our offer and the sale negotiations, and he could not have been more helpful. He was also extremely knowledgeable about the property, which is often not the case. He has willingly attended extra viewings to allow me to meet with my architect and builder at the property which has meant I can move forward with plans, in readiness for completion. Russell who is the Manager, has also been very helpful during the after sales process, ensuring the solicitors communicated quickly, enabling a quick sale to exchange process. All in all, a great experience and I would definitely recommend the team at London Road. Thank you all.

Fantastic experience: I sold two properties through Morris Dibben and was very happy with the service throughout. I worked closely with Daryl Stanford who was excellent and worked really hard to close each sale. He gave me clear advice about the housing market and personally looked after the sale rather than being passed from one person to the next which I know some Estate Agents can do. I think the friendly, 1:1 approach is a winner for me and made the whole experience so much better than it could have been. Selling a house is stressful at the best of times and knowing Daryl, and Russell and the MD team were working hard to complete each sale made it a much smoother process. Highly recommend.

Negative experience: Stay away from Morris Dibben London Road branch, or best from all their branches. Extremely disappointing experience I had a very frustrating experience with their mortgage advisor. From the start, I felt like my needs and preferences were completely ignored. I clearly explained what I was looking for and what type of mortgage I needed, but they seemed more interested in pushing their own agenda than actually helping me. Communication was poor — messages went unanswered for days, and when I did get a response, it often didn’t address my questions. Despite paying for professional advice, I ended up having to do most of the research myself, and the end result wasn’t at all what I requested or expected. At the end I ended up appointing another mortgage advisor, who did exactly what I wanted! Overall, I felt like I wasted both my time and money. I wouldn’t recommend this service to anyone who wants a mortgage advisor that actually listens and works in your best interest. P.S getting any money back for the awful service is impossible.

Positive experience: Ive received exceptional service from Morris Dibben while selling my property. Excellent communication from the team specially from Narinder who is the head of sales progress team. I will not hesitate to choose MD again in the future.

Fantastic experience: The best agency in the world, they helped everyone with literally everything and Mrs. Karolina is very helpful and explains everything, she is a great person.

Negative experience: I am a first time buyer. The ladies who showed me my now flat were nice and helpful. But the sales progresser Narinder Rai in the Southampton office was not at all progressing my sale after the first 3 months. Not clear communication, sometimes with a tone of uninterest. I and my mortgage broker kept chasing the progress, so it felt we were doing the job not her. Also in some cases she didn't respond until I cced the branch manager into the communication. An empty property took 9 months to complete so not sure how can she be titled a sales progresser...

Fantastic experience: Absolutely fantastic service from Morris Dibben, helped us all the way , big shout out to Narinder and Russell , always at the end of the phone and full of advice and support . Quick sale and super helpful

Fantastic experience: I had instructed Morris Dibben to sell my house and their service was amazing. In particular, Narinder was fantastic and gave an excellent service. Her patience, understanding and knowledge of the process overall was second to none! I would highly recommend both Narinder and Lydia at Morris Dibben, who are both outstanding estate agents and truly look after their clients.

Fantastic experience: I recently worked with Morris Dibben on the sales of my mums flat. They priced it well and made good recommendations regarding the decoration and how the flat was positioned. We had plenty of viewers and got the full asking price. All very seamless.

Fantastic experience: liam has been absolutely fantastic at helping my partner and i secure our first home together, taking into account my accessibility needs, our financial status, and giving us all the information we needed! thank you

Fantastic experience: We had an outstanding experience working with Morris Dibben on the purchase of our flat. From start to finish, the team (especially Mr Anwar) was professional, responsive, and genuinely committed to helping us find the perfect home. They guided us through every stage of the process with clarity and patience, always taking the time to answer our questions and explain the details. Thanks to their expertise, what could have been a stressful process went smoothly and even felt exciting.

Fantastic experience: I sold my house with the help of Morris Dibben. I worked with Narinder Rai at the Southampton London Road office. I have nothing but good words for her work. She was dilligent and persistemt in getting to the finishing line. Certainly would recommend working with her.

Fantastic experience: I was really impressed with the brilliant customer service from Morris Dibben, from our first property viewing with Lydia, to having the news from Arushi that we could collect our keys, everyone we spoke to was so helpful. As a first time buyer, I especially appreciated the guidance from Narinder & Russell. Thank you so much team!

Fantastic experience: The team at Morris Dibben recently supported us through a sale and purchase - our second time with them. The experience remains exceptional. Keeping us up to date at every step and in a timely and conscientious manner. Terrific services! Many thanks to Narinder, Arushi, Anwar, Lauren, Lydia and the rest of the team. We would always recommend their service! Thank you!

Fantastic experience: Very kind and helpful employees helped me move to my new room in just a couple of days. Very happy with the service.

Fantastic experience: Morris Dibben handled the sale of my house and I have been very pleased with their service. In particular, I would like to thank Narinder for going above and beyond in sorting out any problems throughout the process.

Fantastic experience: Can I say what a breath of fresh air it was dealing with Narinder in the Sales Chasing Department! She was knowledgeable and totally professional throughout and i would recommend her to any buyer needing a helping hand through this complex process! Thank you once again...

Fantastic experience: I had a great experience working with Morris Dibben.They were professional, responsive, and made the entire letting process smooth and stress-free. From the initial viewing to moving in, everything was handled efficiently. Communication was clear, and any questions or concerns were addressed promptly. I would definitely recommend them to anyone looking to rent or let a property

Fantastic experience: Will gladly return to Morris Dibben again for any renting needs. The team are understanding and professional, and an extra thank you to Lydia for the help and support in finding me a property. No question was too much trouble!

Fantastic experience: The team at 53 London Road were so helpful and effective! They took the time to understand my situation and worked with me to move in as quickly as possible. All my expectations were carefully considered and met, and I’m so happy I was able to move into one of the nicest neighborhoods in town!

Fantastic experience: I had such a good experience with Lauren and her team. Lauren was particularly kind and helpful towards the end of our house sale. I couldn't recommend this office more highly.

Fantastic experience: Used Morris Dibben's full management service to rent my flat out for the first time and had an excellent experience. Anais was helpful and communicative throughout the entire process, answering all the questions I had. It took all the stress out of renting the property which is exactly what I was hoping for!

Fantastic experience: I have recently rented through Morris & Dibbens. I have been living in a terrible situation in my previous flat, and they showed a lot of care about my situation and wanted the best for me for my new flat. There were a few ‘difficulties’ from my side, but they ensured everything went through quickly and efficiently for me so I didn’t have to ‘sit’ on it over the weekend. I actually have trust in this company. Treated like a person, and not another tenant. Moving was so easy, all documents online, emails replied to quickly. They also organised a parking space (upon payment) very quickly as they are currently limited. I just want to say thank you to the whole team from who organised my viewing (Liam), Amelia (who showed us the property) Anais who was so helpful and professional with information during the process and Megan who finished off the whole process for me. They also always answer the phone if you need to call them. Would definitely recommend them. They are a busy company, but don’t show it. Thank you again.

Fantastic experience: I recently used the services of Morris Dibben and had an excellent experience. I would like to extend a special thank you to Narinder and Kelsey (Mortgage Advisor) for their incredible support throughout the process. They were always patient, responsive, and diligent in guiding me all the way to completion. Narinder and Kelsey not only demonstrated exceptional professional knowledge but also showed remarkable patience and dedication. They were always available to answer my questions, no matter how small, and ensured that every step of the process was handled smoothly. Whenever challenges arose, they proactively provided solutions and kept me informed at every stage. I truly appreciate their unwavering commitment and tireless efforts. Without their patience, responsiveness, and constant follow-ups, reaching the completion stage would not have been as seamless and stress-free as it was. I highly recommend Morris Dibben to anyone looking for professional and reliable services.

Negative experience: I had my home valued for a divorce settlement on January 16th 2025 by the Valuations Department Manager in the Southampton branch. He promised to email me a written valuation in the next few days as he knew I was waiting for it to submit my paperwork to the court. After 10 days I called the office and chased the valuation. A young lady in the office promised to get him to send it. A few more days later I chased again and was again promised the valuation. After more time passed I rang and asked to speak to a lady who was at that point listed on their website as the branch manager. This was who their website told me to contact if I was not satisfied with their service. She seemed to be back pedalling about being branch manager and I see she is now not listed as that. However she somewhat reluctantly promised to get the Valuations Department Manager to send the valuation and to get whoever was head of sales to call me. Unsurprisingly neither happened. It is now 1 month and 8 days since the valuation visit. I don't think that is acceptable. If you choose to use them don't say I didn't warn you! Out of interest the other three agents in Southampton I asked had them to me within 4 days. I have now complained through their parent company Countrywide and await their response.

Fantastic experience: We’ve recently rented a property through morris dibben. Anais and Amelia have been amazing in helping us out. Right from the viewing till the documentation, they’ve been on it and helping us with every little doubts we’ve had. Highly recommended.

Fantastic experience: The whole process of selling our house was made so much easier by having Narinder’s support and knowledge.Always contactable ,she goes above and beyond for her clients FABULOUS!! Jayne Gethen

Fantastic experience: Thank you to the London Road Morris Dibben branch and in particular Lauren who was super helpful throughout the process. Her tenacity and drive to go the extra mile made the whole experience seamless from start to finish. Thank you Lauren your a star ⭐

Fantastic experience: Lauren is a superstar. She did everything she could to take the stress out of the whole process, offered quality advice and kept me updated as required. I can’t express how grateful we are - I don’t think I could have done it without her, and I wouldn’t hesitate to use Lauren again - I’ve found my go-to agent!

Fantastic experience: The sales team at MD were fantastic, thank you Lydia for finding my ideal property, and thank you Narinder for making the buying process so smooth.

Fantastic experience: What a fab team in Lettings! Thankyou so much for all your help finding a rental property,you made the process almost pain free much appreciated. Highly recommended x

Fantastic experience: I find the lettings team of Sam, Amelia, Anais and Liam to be really good at letting the properties that are listed with them. The admin team of Amelia & Megan ensure the paperwork side of new letting is completed with the minimum of fuss. I would recommend Morris Dibben London road for your letting requirements.

Fantastic experience: Letting Dept. Sam and her team were fantastic. They achieved top rental prices for my properties, really helpful and very impressed.

Fantastic experience: I bought a property from Morris dibben. No words can express our gratitude to narinder, in getting us through to the final completion. Selling and buying a house when you live over four hours away is extremely stressful in itself. The added pressure of things going wrong within the chain was made less stressful with narinders input and help. Narinder went above and beyond to get us to exchange and completion, keeping us updated every step of the way. She did more for us than our estate agent did. I would recommend morris dibben to anyone who were thinking of moving home.

Fantastic experience: Ellie has been managing my property for a good while now and she has been a star. Always on the ball and always getting things actioned and completed. Thanks Ellie

Negative experience: Unfortunately very disappointed with MD. Ultimately a bad start and end to our tenancy experience with them acting as some sort of woeful middle man between us and our landlord. Maintenance calls took 4+ weeks to get calls back on, when called in an emergency. Unreasonably and unrequested extension of our tenancy due to their lack of ability to process administrative tasks in a timely fashion, and therefore putting us into arreas of £230+ for 3 days extension... and obviously thats fine because our deposit can then be held against it. Flat initially handed over in a disgusting state, pushing our move in date back by 3 days... and obviously left the flat in an absolutely immaculate state to be slapped with yet another unreasonably cleaning charge. Don't really know what else to add, other than AVOID, if you can. Poor form MD, very poor indeed.

Negative experience: 13/10/2024 I am not sure what has happened to MD, but it seems selling a house via this agent is frustrating, there simply isn’t any pro activeness, it’s all reactive and lack communication. You have to chase them to find out what’s going on and how far the sale has progressed. And when you chase they react by saying let me look into that and come back, they should be on top of each sell, not let me find out which them seem to take days Clearly standard have dropped. Years ago they would actively sort things out. Background- Currently selling my house via this agent, they found a buyer within 4 weeks ie in July this year, however, so far lost about another 4 weeks just waiting on information for buyers solicitors from this agent. I was told they had id check delays, then told just an admin issue not a buyer issue. Memos have been requested. and then told It is our extra id checks that takes a little while with credas. etc. All this took 4 plus weeks. mean time we waited for buyers solicitors, and finally they came back and said they had not been instructed by this buyer. When Agent tried contact then no answer, the agent could not get hold of this buyer, so started the whole process again. Was advise best to put the house back on the market. luckily we found a second buyer mid Aug, however, its now been 8 weeks, and the progression of the sale is at best slow, I have to keep chasing the agent to find out what is going on, and that itself losses days and they do not seem on top of what is going on, "let me find out" seem to be the phase they use. Surly its in their interest to be on top of each sale and move it forward.

Negative experience: Not good - myself and a friend moved into a flat in Talbot Close recently having been told we needed to move in by end of June (earlier than we wanted), only to find multiple significant issues that had not been resolved. 2 large dehumidifiers had been drying out the walls since before we went to view the place over a month earlier; these were drying out a leak from upstairs. We had been told this work would be completed by move in, but despite this and an earlier move in date than we wanted, the place was not habitable by that point due to the excessive heat and noise being produced by dehumidifiers 24 hours a day, for up to almost 3 weeks after the move in date. The walls had not been cleaned up, there were broken bits of furniture, including a bed that lost a leg after sitting on it once (I’m only 55kg), and some disturbing items left around the house (including lots of someone’s underwear stuffed into a box). The permit had been lost and not replaced, and no one could tell us how we could access the garage clearly marked with our flat number. It was clear the house was absolutely not ready by the move in date. However, we had been pushed into signing a check list to say all was in order and that we received all the move in items and would pay the money, despite expressing reluctance as we had not yet seen an inventory of the place or had the opportunity to even check it. We raised the multiple issues in an email and requested a rent reduction for July due to the uninhabitability of the place, especially as we are doctors who work shifts, and have not yet had a response a week later. We are extremely unhappy with how the whole process has been conducted and the lack of respect shown towards us as tenants. I would not use this letting agency again.

Fantastic experience: I had a terrific experience with Morris Dibden, couldn’t believe it could be so easy! MD took care of most everything I needed and in all honesty I felt so lucky that I had chosen MD to sell my house WHICH THEY DID WITHIN A FEW DAYS! Thanks again to the most helpful people! Xxx

Fantastic experience: I had a good experience buying my apartment although there were some complications but Narinder was on hand to sort them and she did a great job in helping me to complete on the purchase at the same time as my sale .. Thank you Narinder…

Fantastic experience: Morris Dibden did a good job selling my mother’s over 55s flat following her death. It was difficult to sell as not much demand, but got there in the end. Narinder was a very efficient sales progressor.

Positive experience: Narinder was excellent at keeping me up to date throughout the sale and I cannot praise her enough for her support in moving things forward. I felt communication within the branch was very difficult with everyone doing different roles and no continuity for the client. Often I got a voicemail when I tried to ring and when I spoke to a general sales person they always asked how they could help but then were unable to provide even general information.

Fantastic experience: We had a great experience with Morris Dibben Southampton as first time buyers. Narinder was amazing on the job, helping us sort out the communications with the seller at every stage of the home buying process. She was always available on the phone, very prompt with her email responses and handled our case with a sense of ownership and responsibility. I would surely recommend her service to all of our friends and contacts.

Fantastic experience: Really happy with the service I received from Morris Dibben and in particular, John and Paula. Always professional, courteous and helpful - seeing me through both the selling and buying process. I really cannot recommend them highly enough.

Positive experience: After a slow start with morris dibben I have been very impressed with the professionalism of Lauren at the Southampton branch. My agent then changed to Paula and she was a superstar…. Always so friendly and honest and despite a difficult sale she was always brilliant with updates and she managed to get the sale over the line with a brilliant sense of humour… she kept me sane!!!!

Fantastic experience: The Morris Dibben team were really helpful in making the process as smooth as possible. For a first-time renter everything can seem a bit overwhelming, but the letting team did all that they could to make the process as straightforward as it could be. Thank you very much.

Negative experience: Lack professionalism. Very poor experience all round. I arranged a viewing and no one showed up, I telephoned and was told wrong day (my fault?). I then visited the branch to try and establish contact with someone; made genuine enquiries on two homes for sale and was told I would hear back. 10 Days later I chased it up and the attitude from the adviser and the branch manager was poor. No apology and tried to tell me they are one of the best; when my experience both now, in 2022 and 2021 was very poor. What an unfortunate set of events.

Fantastic experience: Painless experience. Morris Dibben were great when viewing, negotiating and setting up our new rental. Anais, Harry and Amelia have all been very helpful, responsive and professional! It has been a pleasure renting through them.

Positive experience: We were happy with the service we received from the Team at Morris Dibben. Communication was good overall but particularly in the Sales Progression area where staff were particularly helpful. Their understanding and professionalism throughout the process was much appreciated.

Fantastic experience: I chose Moriss Dibben for selling my house. My experiance was positive. I had the first and second visit by a superbe Manager, Ms. Chelsea Barrett. She was pleasent, clear, kowlegable, helpful, and professional evaluator of my property, together with a competitive fixed price quotation that she offered. Within days my house was on Rightmove. Thank you Chelsea. Ms. Narinder Rai in particular is a very pleasent and superbe profesional Consultant. She kept me up to date with phone calls and emails which was really helpful and great. Narinder also answered my questions quikly, quietly and efficiently. Her communication was excellent throughout the process. Within a competitive period of time I had different quotations, and finally the house is sold to a chain free buyer. Thank you Narinder. Morris Dibben Southampton, provided an excellent service from the first property evaluation through to completion. They will serve you better.

Fantastic experience: I've used Morris Dibben over many years for renting and selling property. A recent property I sold was very challenging due to both buying and selling solicitors being truly awful. I honestly think that without Narinder battling on our behalf the sale would have fallen through, she was excellent from start to finish. Superb communication, kept me fully informed every step of the way and also very, very pleasant, she is a great credit to Morris Dibben. Narinder was exactly the same about 3 years ago when I sold another property.

Fantastic experience: I worked alongside Narinder to sell my property, this was my first time selling & she helped me every step of the way, she always kept me updated & was available for me to call or email at anytime. She had made the process so much easier for me & I didn’t feel I was in it alone. If I was in this situation again she would be the first person for me to call, super professional but also very friendly & I know she had my best interest at heart!

Fantastic experience: Morris Dibben marketed and sold my student let property in Southampton. Whilst the initial service was what I expected from an estate agent, once I had accepted an offer the management of the transaction and Morris Dibben’s liaison with the buyer and their solicitors was first class. A big thank you to Narinder Rai for her persistence and diligence in keeping the process moving and keeping me informed. Thanks Narinder.

Fantastic experience: Morris Dibben have been fantastic throughout, and were very helpful and knowledgable when I was first looking to rent a property. Harry Fox was excellent with his communication, and very on the ball with any queries I had.

Negative experience: I rented a house from this agency based on their online reviews, but I soon regretted it. They deceived me with false promises and delivered a filthy and uninhabitable property. I wish I could give them a negative rating. They made me sign a rental agreement that said the house was furnished, clean, and had all the appliances working. But when I moved in, I found the opposite. The house was full of mould, the hot water and heating were not working, the kitchen sink was clogged, the bathroom seat was broken, the flush was not working, and the TV, microwave, and blinds were damaged. (See the pictures). I contacted Anais Collier, who was in charge of letting the property, but she did not help me at all. She told me to deal with the maintenance team. I met the branch manager Samantha and complained about the condition of the house, but she denied their misguidance and even claimed that they were not plumbers or electricians and they will not know about these issues unless I reported them. She said they were not responsible for checking things like hot water or sink drainage. She acted as if they could not see the mould that was everywhere. They expected me to live in this horrible place while they fix the issues, which they did not do in more than a month time. The only thing they fixed was the kitchen sink, which took them 17 days. I escalated the issue to their customer care team and asked to break the contract. They took three weeks of time to investigate the issue but to repeat the same words which branch manager had said earlier. They said their maintenance team would look into the issue, which would take ages. They made me to suffer in the property without heating provided and with mould spreading every corner which is a health hazard. And still, they are not considering fixing toilet seat and flush as a priority thing. This agency is a scam and a nightmare. Beware of them. PS: Pictures only representing the mould problem, but not the missing basic amenities like heating, hot water, kitchen sink, toilet issues.

Fantastic experience: Our recent experience with Morris Dibben was made mostly stress-free, with the professionalism, competence and friendly approachable service, in paticular from Anais. Thank you for your brilliant support.

Negative experience: Poor customer service with no regard to the sellers house. I enquired about a property that has Morris Dibben sign in the front garden and straight away said "oh that's a complicated one" and repeated that a further 5 times through the call. Then proceeded to push me in the direction of another house which was out of the area I was wanting to relocate to and is way out of my budget, after we'd just talked about this information. Clearly not that bothered about selling this property for their client. I emailed with a few questions shortly after the call as there was no listing for this property on rightmove/onthemarket and nothing on their own website. 2.5 weeks later, with another email chasing them, I've had no response.

Positive experience: We’ve just sold two properties through Moris Dibden. The service we received was mixed but I must mention the Branch Manager who was fantastic and Narinder, the sales progressor who really pushed our second sale through whilst appreciating our needs as well as the needs of the buyer. Thank you!

Negative experience: Not great.. they make lots of mistakes, repeatedly had to correct contracts, they put a non student in with 5 students telling him he's going to share council tax with the rest of the tenants when in fact he's the only one liable. Then they are not at all helpful in fixing the problem they created.

Fantastic experience: Morris Dibben provided an excellent service from the first property evaluation through to completion. Chelsea was one of 3 agents that pitched for my business, and I chose Moriss Dibben because of the honest and professional evaluation of my property, together with a competitive fixed price quotation. Within days my flat was on Rightmove and within a few more days I had an over asking price offer from a chain free buyer....what more could you ask for?? The process sadly became complicated and completion was deferred several times, not because of any issues with the flat, but rather incompetent lawyers representing all parties. ...and the only reason the deal completed at all was the thorough determination and contant communication offered by Narinder at Morris Dibben who ensured every aspect was followed up with endless calls, emails , text messages to all parties. .....always with the upmost patience and politeness. Completion day finally arrived, and after just a couple of weeks I am now enjoying my forever home. If you are thinking of selling, choose Morris Dibben Southampton, they will serve you well.

Fantastic experience: Recently sold our home with Morris Dibben. Narinder, our sales progressor was always available when we needed updates. Narinder knows the process inside out and understands the stresses and strains, she communicated on our behalf to various parties involved to ensure the sale was progressed and we felt very supported by her during a stressful period. Very happy with all the agents we interacted with, big thanks!

Fantastic experience: Bought my first properly very recently and the process with Morris Dibben was positive. Narinder in particular kept me up to date with phone calls and emails which was really helpful during what is a stressful process! My questions were also answered quickly and efficiently. Communication was excellent throughout the process! ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: The sales team sold my mother's flat with the greatest of ease for the asking price. Narinder Rai was the glue that held it all together and we had a very personable understanding

Fantastic experience: My experience with Morris Dibben was a bit of a rollercoaster. Not the best to start with as the previous manager was extremely rude and after only a week of listing our property was pushing us to lower the asking price by tens of thousands! Our stress levels were through the roof. Fortunately we managed to stand our ground and stuck with Morris Dibben as we had an onward purchase with them and really loved the house. Narinder Rai was the star and managed to make everything happen smoothly after the sale was agreed. We are deeply grateful for all her efforts in making sure all parties communicated effectively and that the chain (4 houses) managed to complete in a very uncertain market. The 5 stars are for Narinder, I think the sales team need to reflect on their strategies and ethics on getting new listings and also on customer service. Thank you Narinder you were amazing!

Negative experience: Be very careful if you have to buy your property through this branch. They pushed me into organising a mortgage agreement in principle before I was ready because they claimed I had to have one before I made my offer. That is not true and the mortgage adviser confirmed that. They also claimed the seller had been buying and selling with them for years and was very experienced. That turned out not to be true as they didn't understand how selling a flat works or how buying with mortgage works either. I was threatened by the seller (through the intermediary) several times, claiming they would pull the sale as it was taking too long. They promised that work to fix damage had been completed but it hadn't. I also viewed the flat a final time before exchanging contracts and found the balcony doors unlocked and open. The estate agent showing me round said that maybe one of their colleagues left it open. They had no idea how long it might have been open, leaving the flat unprotected from weather and intruders. Morris Dibben recommended their Conveyancers who they have a working relationship with - Convey Law. Convey Law have been a nightmare to work with. They have charged me for unauthorised work and they are still withholding money due to me - over £2800. Finally when I picked up my keys once the purchase was complete, Morris Dibben did not check my ID and just thrust the keys into my hand. That was it!

Fantastic experience: Definitely recommend! Anais and Amelia were incredibly helpful in taking me and my partner through the renting process as we needed to move on short notice. Upfront and honest about everything, and diligent in informing me every step of the way. We’ve not had any issues or hiccups in the process.

Negative experience: Worst possible agency in Southampton!! Not only they will guarantee to put you into a non-livable house, as they will do everything they can legal or not to get as much money from you. Clearly doesnt care about their customers, only in making their cut.

Negative experience: If you plane to rent from them, you may want to think again. Looked at a flat and pointed out a number of faults prior to taking occupation. Only item attended to was changing a light bulb. Seems all promises until they have your deposit, after that its all empty promises. They dont answer emails or take your call. Very unprofessional!

Fantastic experience: We sold our property through the agency and we had very positive experience throughout the whole process. Communication in particular was exceptional, from the moment we decided to list until we handed over the keys. I liked the viewing confirmation emails but they didn't have the option to confirm or propose different time online. We always had to call if any changes were required, which was not always possible to be done on time. The viewings were all done promptly and in a professional manner. The communication with Narinder during the process was key to have it all done in a smooth and straightforward way. Thank you all for the joint efforts.

Fantastic experience: Andy, Narinder and the team were really great at helping us through the process of buying our first home. Friendly, helpful and efficient on all accounts from booking our first viewing to collecting our new keys.

Fantastic experience: i had such a lovely experience, everything was done was professionally and i felt like i was actually being listened to. The estate agents themselves were very accommodating and reassuring as well, i would gladly come here again

Fantastic experience: The team at Morris Dibben, Southampton, helped massively with getting a difficult sale across the line for us. Special thanks to John, Narinder and AJ. We would not hesitate in using their services again.

Fantastic experience: Katie is really a professional on property management and always nice to deal with. Without her, I couldn't sort out all those issues in my property. A big thank you to Katie!

Fantastic experience: We would like to praise Katie Downer for her diligence and prompt attention in looking after our property. She is very hard working and nothing is too much trouble when giving her problems to solve.

Fantastic experience: Morris DibbenA few months ago I put my house in Southampton (let to tenants at the time) up for sale. The staff at Morris Dibben were all excellent and all aspects of finding a buyer were done very well - from the valuation, marketing, arranging and organising viewings while minimising disruption to the tenants, liaising with potential buyers etc. Communication and advice were excellent from start to finish. However, I must single out Narinder Rai for particular praise and my deepest gratitude. Once the sale was agreed Narinder did a spectacular job of liaising between me, my solicitors, the buyers and their solicitors. My solicitors were very un-communicative (I only managed to speak to my solicitor once!) and extremely difficult to deal with but Narinder chased them frequently and effectively and the process was actually completed quite quickly (8 or 9 weeks). Narinder was extremely proactive and a huge support from start to finish - she was on top of all aspects of the conveyancing process and kept me informed of all developments with frequent emails and phone calls. Without Narinder's hard work and support I would have found the process almost unbearable. I have quite a lot of experience in buying and selling houses but I have never experienced such marvellous service from any estate agent in the past. Narinder is a real treasure!

Fantastic experience: I had a great experience buying my first property. The MD team were brilliant, in particular, Narinder was wonderful in getting things done and answering any questions I had. I’d definitely recommend MD to anyone!

Fantastic experience: Morris Dibben acted quickly and professionally and kept me informed of developments in the sale of my property promptly. They made what can be quite a stressful time seamless and relatively pain free!

Fantastic experience: We would like to thank the Morris Dibben Bittern team for supporting us with the purchasing of and selling of our property. If we could give a score of 10 we would as from our initial contact with Billy who was warm and friendly and did not push to get us onto their books. He explained the process as well as LISTENED to what we wanted as well as what we would like to see happen. We then met Dominic who valued our property as well as showed us around our dream home which they managed to find us, he was very likeable.. Molly held our open day and was very accommodating in us having our many visits to view our now home. Molly always had a welcoming smile and nothing ever seemed too much. Finally, Laurence who got us over the finish line, he would check in on how we were as well as give updates on any info he may have. The whole process was smooth running. Words cannot express our gratitude. THANK YOU ALL.

Fantastic experience: We have recently sold our property through Morris Dibden and had good service from all members of the team. Kerry in particular was very helpful and professional and was very quick to respond to correspondence - a key part of getting our house completed on time!

Fantastic experience: We are delighted to recommend Morris Dibben, for their patience, perseverance and professional efficiency in ensuring the sale of our apartment. They were always easy to contact and very helpful with advice and answers to queries.

Fantastic experience: Narinder has been a pleasure to interact with during my property sale, communicative and professional. I would recommend Morris Dibben for sales and lettings.