Leaders Letting & Estate Agents Ocean Village

Fantastic experience: Always been with Leaders since I moved to Southampton 3 years ago and would always recommend to anybody looking for a reliable estate agent especially Harvey Spoor at the Ocean Village office. He has been great helping us find a new property to let and continuously being available to answer any questions no matter how big or small. Thanks to him we have found the perfect property and signed in a matter of days with the peace of mind that everything is being handled quickly and smoothly. Thanks again to Harvey and his team for all their help and hard work. I look forward to the future in our new flat.

Fantastic experience: Recently rented out my flat in Southampton. Positive vibes experience from start to finish with Emily and Harvey. Got my flat advertised rapidly, found a tenant in a week and help me get all the certificates sorted. Definitely recommend vs some of the other agents in the area.

Fantastic experience: Thank you to Leaders for efficiently securing us suitable accommodation. The process was smooth, professional, and well managed -special thanks to Harvey and your team. We really appreciate the support.

Fantastic experience: Today we received news from Sam in the Southampton sales office that our offer on an apartment in Ocean Village had been accepted. My wife and I would like to highlight Sam’s hard work and professionalism throughout the purchase process to date. After viewing two earlier properties with him we were beginning to lose hope of finding our dream apartment until Sam mentioned that he had a ‘mystery property’ up his sleeve. He had worked out precisely what we were looking for and his hunch was spot on. A very big thank you from us both Sam. We now look forward to working alongside you as we proceed towards completion.

Fantastic experience: They have very good properties and are very professional with their services. Special thanks to Harvey for making my move in experience smooth and easy

Negative experience: My sister was a landlord through Leaders. She passed away in August and Leaders sent my family forms to fill in - with her name spelled wrong and "we are sorry your mum passed away" message. They tried again, and included other people's personal information. They tried again, and put the wrong honorific for our mum, and spelled my other sister's name wrong. They have also not paid any rental money into my deceased sister's account as far as we know. They are terrible, at a very emotional time for my family they have messed up very simple things, which honestly is impressive.

Negative experience: Avoid. Waste of time. Had a viewing booked on Saturday 17th of January at 10:30. I make my way all the way for the viewing only to be told there is no viewing booked.

Fantastic experience: Harvey at Leaders has been great in helping me find the right property. I highly recommend Harvey to anyone looking for a reliable and dedicated agent.

Fantastic experience: We would like to say a big thank you to Harvey and the team at Leaders for their excellent support throughout our renting journey. We were looking for a home to rent in Southampton and initially did not know that Ocean Village would be the location that truly met our expectations. We recently moved from Bournemouth to Southampton, and we are so happy to have found our new home here. From the very beginning, the whole process of starting the tenancy was smooth, well organised, and completely stress-free. Communication was excellent — emails were always answered promptly, and all our questions were handled clearly and professionally. Everything went through without any trouble. Thanks to Harvey and Leaders, the move was a really positive experience, and we would highly recommend them to anyone looking to rent in Southampton.

Positive experience: Harvey Spoor has been especially helpful and professional in helping me and my partner with our move between properties.

Negative experience: I rented through Leaders for two years and found the management consistently poor. Maintenance issues were repeatedly ignored — a leaking boiler that caused water damage to the carpet, a broken shower that scalded one of us, door handles that fell off and were never repaired, and a dishwasher that was out of order for months, and several minor faults that were never fixed despite being reported multiple times. The letting agent’s frequently responded that they “couldn’t reach the landlord,” which is unacceptable when tenants are paying full rent. When we moved out, the landlord attempted to make unjustified deductions from our deposit for issues caused by his own neglect. We challenged this through the Tenancy Deposit Scheme, and the independent adjudicator ruled entirely in our favour, awarding the landlord nothing. Overall, our experience was disappointing from start to finish. Leaders’ communication was poor, maintenance was mishandled, and we were left to chase basic responsibilities that should have been managed professionally. I would strongly advise prospective tenants to look elsewhere. Edit: We are still awaiting the deposit to be returned almost two months later…

Fantastic experience: I was impressed with Sam from Leaders he searched properties for me after I gave him my speck as I am in the North of England I chose about 6 apartments from his list and on my visit to Southampton we viewed all even after hours until we had seen them and narrowed the list down to 2 , nothing was too much trouble and Sam had all the information about each apartment I can fully recommend Leaders for your new home in Southampton

Fantastic experience: Friendly staff and great customer service. Harvey Spoor has been helping us with our move in and he has been brilliant and would recommend him and Leaders Ocean Village to anyone looking to rent.

Fantastic experience: I recently rented a flat in Southampton Ocean Village through Leaders, and the whole experience was smooth and stress-free. Harvey was fantastic throughout the entire process — professional, friendly, and always quick to respond to any questions I had. He made everything clear and easy to understand, which really took the pressure off. I’m very happy with my new flat and would definitely recommend Leaders (and Harvey in particular) to anyone looking to rent in the area!

Fantastic experience: Harvey is polite, patient, personable and highly professional. He proved a great source of pertinent information about the flat and renting on the whole.

Fantastic experience: Just wanted to say a huge thank you to Leaders for their fantastic help with the purchase of my new home. They were always responsive, knowledgeable, and made the whole process so smooth. Highly recommend!

Negative experience: After a one-year tenancy with Leaders, my overall experience was disappointing. When we collected the keys to the furnished two-bedroom flat, we discovered that one bed frame was missing. During the viewing, I specifically asked the agent about the furniture, and she confirmed that all items shown in the Rightmove photos would be provided. Based on this, both bedrooms should have included bed frames. I raised the issue with the agent immediately after key collection. However, several weeks later—and only a few days before my move-in date—the agent informed me that the landlord had decided not to provide the missing bed frame. This left me feeling misled and disappointed. Had I known that the landlord would not supply the bed frame, I would not have chosen to rent this apartment in the first place, as the main reason I opted for a furnished property was to avoid buying furniture. In addition, there were several non-urgent repair issues that needed attention. We submitted formal repair requests to the property agent about a week after moving in. Consultants were later sent to inspect the problems and prepare quotations, but month after month the status remained “under landlord’s review.” While I understand that many of these issues may have stemmed from the landlord, the agent also bears responsibility for my poor experience—particularly regarding the misleading information about the bed frame. Based on my experience, I would avoid using Leaders for any property-related matters in the future.

Fantastic experience: A very professional service. Understood when there were unforeseen difficulties. Always polite and helpful. A pleasure to work with. I’d have no problem recommending Leaders and Harvey in particular to friends or family.

Fantastic experience: Just want to say that Harvey has been amazing from start to finish of finding our rental property. His communication is great always willing to respond and indulge with extra viewings Harvey’s responses are always bright and friendly . He is an asset to the Leaders Ocean Village team.

Fantastic experience: I had a great experience with Leaders, and I would like to especially thank Harvey Spoor. He was professional, patient, and genuinely helpful, and with his support I was able to find the right home. I really appreciate all his efforts!

Fantastic experience: Leaders have been professional and met expectations for a quality letting agency. I’m pleased to have begun working with them and look forward to a smooth letting process. Harvey, one of their agents, has been very supportive and a pleasure to communicate with from the beginning.

Fantastic experience: I had a very positive experience with Leaders. The team were consistently professional, helpful, and prompt in their communication. In particular, Harvey was very helpful, ensuring that the entire move-in process was handled smoothly.

Fantastic experience: Leaders have been professional & up to standards when it comes to what you’d expect from a letting agency. I’m happy to have started business with them & looking forward to a smooth Letting. Harvey an agent with Leaders has also been very reassuring & pleasant to communicate with through out the start of the letting process.

Fantastic experience: Great service throughout buying a flat through them. Sam in particular really shone through and made buying the flat a breeze.

Fantastic experience: We would like to thank Harvey for his availability, his professionalism and his smile. He was our first estate agent when we arrived from France and it was through him that we finally found the ideal flat. We would recommend this agency.

Fantastic experience: Harvey was really helpful, made sure things got sorted just in time before my move-in even when I had made mistakes. He was quite proactive and quite to help resolve all the issues I encountered being a first time renter.

Fantastic experience: The Move in to my new flat was so smooth and easier . They did a great job . Harvey and Emily are fantastic, so help ful and supportive.

Fantastic experience: Sam and Jas from Leaders were excellent in helping me purchase an apartment in Southampton. Friendly, efficient and always available if there were any questions. Would highly recommend.

Negative experience: daylight robbery! we moved out recently and they charged a cleaning fee after we left the space spotless, charged us for 'missing stuff' which had just been moved to another place in the house. mind you, they gave a notice after a MONTH of us moving out about them deducting from our deposit. needs a better inspector or inspector needs new glasses. unfairly inscreased the rent by 25% when scaffoldings were removed as if there wasnt still construction work and loud noises going on still. lied to us about it taking only 3 months as well while it took 4 extra months. they make no effort to find common ground with their customers and instead they ignored us and did whatever they wanted. not considerate at all. they were provided with documentation on why the rent shouldn't be increased by such grand amount, LITERAL documentation backing us up, they ignored it and did their own thing. so glad we are no longer associated with this place, stressed my parents out so much that they dont want to be associated with this place as little as writing a review. so sad how customers get treated get a grip please and stop taking advantage of people for some cash in your pockets. thank you.

Fantastic experience: Having Leaders as my letting agent for moving into my first rental flat with my girlfriend has been a pleasure. Specifically, from the beginning and right through the process, Harvey Spoor has been amazingly helpful. From our first viewing of our new flat, me and my girlfriend were immediately impressed with Harvey’s professionalism, politeness, attention to detail and exceptional knowledge about everything related to the flat. Beyond this point, Harvey was so helpful via emails with my queries (there were a lot of them!) and very efficient to respond effectively. I would certainly recommend to any of my friends or peers looking for a new home to use Leaders for their letting agent, and Harvey Spoor is an exceptional representation of their fine service.

Fantastic experience: In March 2025, we contacted Mr. Samuel Michelon from Leaders as we were looking to purchase a property in a foreign country. As foreigners, there were many aspects we were unfamiliar with, and we had no clear idea of how the process would unfold. From the very beginning to the successful completion of the purchase, Mr. Samuel Michelon was incredibly supportive and guided us through every step with great care. He showed us many ways to make the process easier and more manageable. We are truly grateful to him and to the entire Leaders team. You can trust them completely in every aspect — their professionalism and support were outstanding.Highly recommended. Thanks again dear Samuel.

Positive experience: Editing my review after 10 days of my move-in. The property is giving me back to back maintenance issues. I haven't yet showered once in own bathroom and many more problems. The turnaround time of the repairs and reply time from the Leaders on my mails is very slow. Each morning, there is popping up a new issue with the property. I am really not sure what type of pre-inspection was done prior to our move-in. When it comes to deducting the security money when the tenants are moving out,the agencies are no less than sharks but offering poorly maintained property is absolutely fine. It hurts a lot, specially after paying a hefty rent. Keeping my old review as well, so that there is no harm on any one specific employee, though this one was written before the keys were handed over to me- Harvey's professionalism and dedication made the entire experience smooth and stress-free. He consistently went above and beyond to ensure everything was handled efficiently, and his approachable nature made him a real pleasure to deal with.

Fantastic experience: Since the first day we became Leaders Ocean Village customers and during the past four years, we are extremely satisfied. Our properties are handled by Leaders in Ocean Village and we continue to trust Leaders with renting and managing our properties. We find Leaders Ocean Village team members honest and loyal and we feel safe with them handling our properties. Our property manager is Mitchell Wicks.

Fantastic experience: In selling my property, both Josh Rahman and Nikki Lewis have provided a 5 star service, with regular updates, helpful advice and prompt replies to queries.

Fantastic experience: I've been renting through Leaders for three years and I'm very happy with the service. I'd especially like to highlight the outstanding support of my property manager, Sophie, who is always helpful and quick to respond. Thanks to her support, my experience with Leaders has been a really positive one.

Fantastic experience: I had a great experience working with Harvey from the Leader Waterside Properties Lettings team. He was incredibly responsible and reliable throughout the entire process of arranging property viewings for my representative. Every time I sent him an email, he responded quickly and efficiently. Harvey’s professionalism and attention to detail really gave me peace of mind. I truly appreciate his dedication and excellent service!

Fantastic experience: We couldn’t recommend Harvey Spoor enough. He has been incredibly helpful throughout —always quick to reply and happy to answer any questions we had. His support has made the whole process much smoother.

Fantastic experience: I've had the pleasure of dealing with Harvey Spoor at Ocean Village and he has provided me with an exceptional customer service. His helpful, polite manner, efficient communication, knowledge and winning attitude stands out compared to most estate agents in the area. He always goes the extra mile. It has made such a significant difference whilst trying to navigate a stressful relocation move. Greatly appreciated and highly recommended.

Fantastic experience: Recently moved into a property through leaders and was speaking with Harvey Spoor through the majority of the process. He was very efficient in his responses and information provided whenever we had any questions, overall helped make the process much smoother and I’m grateful for his help! Great guy

Fantastic experience: As landlords, we have worked with Mitchell Wicks over a number of years. He has always been helpful and efficient in sorting out maintenance problems and liaising with our tenants. It has been a pleasure to work with him.

Fantastic experience: Harvey Spoor found our first flat for rent. He was so helpful all the way through the entire process and constantly put our minds at ease. Thank you Harvey!

Fantastic experience: Excellent support . Samuel is very helpful Professional. Highly appreciated his valuable guidance . Glad to work with him Strongly recommend

Fantastic experience: Harvey has been so very helpful with me from viewing the property right up to helping me sign off and giving me advise . Harvey is very Friendly Knowledgeable and professional . I am very grateful to Harvey for his help.

Fantastic experience: I recently had the pleasure of working with Harvey to find a rental home. Harvey was incredibly helpful throughout the process, ensuring that I found the perfect place that met my needs. His professionalism, attention to detail, and dedication made the entire experience smooth and stress-free.

Fantastic experience: My husband and I are very happy with Harvey Spoor s service. He has guided us from beginning all thevway to moving in. Knowledgeable, courteous and helpful even though we asked irrelevant questions. Thank you Harvey. Appreciate you.

Fantastic experience: I just wanted to take a moment to share my appreciation for the outstanding service I received from Adriana Darczuk. Throughout my experience, she has been incredibly polite, professional, and always ready to assist with any questions or concerns. Her prompt responses and willingness to go the extra mile made the entire rental process smooth and stress-free. It’s rare to come across someone so dedicated and attentive, and I truly appreciate her support. I believe excellent service deserves recognition. Adriana is a fantastic asset to Leaders team! Leaders agency processes are straight forward and systematic.

Fantastic experience: Sophie Stevens is by far the best Property Manager I have experienced. Very grateful for her help, and disappointed I won’t be co-ordinating with her in the near future!

Fantastic experience: Leaders has been fantastic and very friendly for us renters. They are always accessible by phone and respond with enquiries very timely. Mr Harvey Spoor looked after our case carefully and has been responsible for everything in the process, from answering our questions to liaison with the landlord. He provided us with a clear to do list and documents to provide and followed up to ensure a smooth journey all the way to the move in day. Highly recommended

Fantastic experience: Last year Sam Michelon showed us our new home which we could not follow through with. When Sam was aware we were looking again he was looking out for the property he knew was right for us. As the property we viewed came back on the market a week after we started looking he called us immediately to advise and if all goes well we could be in the very first property viewed last year and the last we viewed this year knowing we still loved it. Thank you Sam for your great memory and knowledge of when a property is meant to be the one for your purchasers and at the same time looking after your sellers.

Fantastic experience: My property manager Sophie was always quick to reply to any concerns or questions I had, as a first time renter she was always informative which I appreciated and I would highly consider renting from Leaders again.

Fantastic experience: I had a fantastic experience working with Harvey throughout the process of finding a flat. From the very beginning, he was extremely professional, responsive, and supportive, making what could have been a stressful process smooth and straightforward. He promptly addressed all my queries, provided clear guidance on the necessary steps, and ensured everything was handled efficiently. His assistance made the entire process seamless, and I truly appreciate his dedication and excellent customer service. Highly recommended!

Fantastic experience: I had a wonderful agent named Samuel! He very helpful in finding me a home. His ability to listen to all my requirements resulted in me finding the property of my dreams that fit exactly what I needed and a little bit more! Being a first time buyer can be intimidating but over the phone Samuel was very welcoming and kind, He’s even more lovely in person which put me at ease. He advised me and explained the steps on how to move forward with the property that I loved. He was very patient, helping me to understand the process and I felt comfortable to ask as many questions as I needed. I am incredibly grateful to Samuel for his patience and attention to detail regarding my home search. This has been a brilliant first time buyer experience and I wouldn’t have it any other way. Extremely happy with my experience and would highly recommend!

Negative experience: Don't know what the landlord is paying them for to be honest. If you're a landlord and actually care about the upkeep of your property and/or the tenants, don't choose leaders. We're constantly having to chase them to get important maintenance done on the flat. Which, if they managed the property correctly, we wouldn't have to do. But thanks to their lack of care or management of the property we are left with several issues from previous tenants. Which they knew about and ignored. The hygiene state they handed over the flat to us has been disgusting. Even the contractors who have been sent out to our property have mentioned they are terrible to work with. Seems they might own Romans as well. This is the issue with monopoly ownership. So the company is difficult to avoid. If you have to rent with them, pray you have a new flat which won't have too many issues. If you can, try to steer clear.

Fantastic experience: Huge thanks to the team at Leaders for making our moving experience a seamless one. Harvey Spoor provided great customer service from the initial viewing all the way to securing the property. Would highly recommend⭐️

Fantastic experience: Sam has been fantastic! He has been very friendly, professional, reliable and communicative in assisting us to find our appartment.

Fantastic experience: My experience with Leaders Letting was very good. This is the first time I rent a property in the UK, and Leaders really helped me a lot. The agent in charge of the property (named Harvey) was very kind and patient. He happily helped me with all of my questions regarding the process.

Fantastic experience: Harvey helped me find my first solo property and was extremely helpful with answering all of my questions and made the whole experience very pleasant! I’m extremely happy with my find and very happy with my choice to go with Leaders

Fantastic experience: Another positive experience with Leaders. Thank you to Harvey Spoor, he is excellent at communicating both in person & on email. He was friendly & welcoming; generally just great customer service.

Fantastic experience: Great experience overall with Leaders. Harvey Spoor is lovely and excellent at communicating. He initially helped us find a property and supported us through the letting process. After a minor hiccup, Emily Westmore was incredible and did everything she could (AND MORE) to help us. Our collection of keys was easy, they are always quick to pick up the phone and our flat was immaculate upon move in. Highly recommend :)

Fantastic experience: Great team and Harvey Spoor has been a massive help in getting us our new place. A very nice change from a bad estate agents we used to be with, Leaders are very professional. Harvey has been very helpful with any queries we have and is always quick to respond. Collecting keys was effortless and appointment time was kept. Finally a nice flat AND good management which is very hard to find in Southampton.

Fantastic experience: Harvey was a great help in finding our new rental and was super supportive throughout the whole process! Can't fault him. Thanks to all!

Positive experience: My previous experiences with Leaders (both as a buyer and as a potential landlord) had been satisfactory at best. However, I decided to give them another opportunity to let my property, and my experience was completely different. This time Harvey Spoor was assigned to manage the process and he has excelled. From the first meeting it was clear he’d done his research on my property arriving early to double check everything before prospective tenants arrived. Also going above and beyond to find me a suitable tenant in a specific timeframe (within two weeks of advertising). Harvey easily deserves 5+ stars, however my review is reflective of both my current and previous experience with Leaders Ocean Village.

Fantastic experience: Really good customer service from Samuel Michelon (Sales agent) Recently went through the process of looking to buy a property and Sam was with us every step of the way. Amazing communication skills and really went over and beyond to show us properties that fit our needs. Sam was always flexible and his response time via emails was exceptional - always had the information on hand and was very professional. Really good people person and was always available to answer any questions. Highly recommended

Fantastic experience: Harvey was extremely professional and helpfull from first contact viewing properties to collecting the keys. Every step was explained clearly and promptly. Many thanks.

Negative experience: This is definitely the worst rental company I have ever rented from. Full of excessive demands and rules. But if it were just that, it would be acceptable. From the first day of rental I had problems with them. Unfortunately the list of negative points is huge. Firstly, they didn't inform to me that the apartment would be put up for sale and me ad my family were surprised by recurring and uncomfortable visits. Furthermore, the water heater never worked properly. The apartment had two bathrooms and it was impossible to use both at the same time. The boiler needed to be changed and they just patched what was already bad. When we entered the apartment, the cleanliness was disgusting, with the kitchen cabinets and floor completely dirty and greasy. We need two days to do a proper cleaning. They left a lot of useless objects and things in the apartament, where even a spider (insect) was found. The sinks never drained properly. But the worst of all were the conversations with the location manager called Emily Westmore Marla, an arrogant, unfriendly, bad-tempered and sometimes discriminatory person. In a business that largely depends on immigrants, I believe this lady is working in the wrong place. And finally, when we decided to leave the apartment for all the reasons mentioned above, at check out they still charged us for cleaning, which I did and left in better conditions than I received, they charged me to unclog the bathroom sink that we keep it n the same way we received it and even though I have requested that it be unblocked, the plumber sent by Leaders refused to do it, claiming that the flow was just reduced and it was not a blockage. And they even charged me for burned out light bulbs. I don't recommend this company to anyone. If you have no option, be extremely careful, documenting everything and demanding that everything be done and corrected, as they cannot be trusted. For anyone interested, the apartment in question is located at 85 Canute Road, Charter House.

Fantastic experience: My Review is for Mitchell Wicks the Property Manager of the flat I am currently a tenant. I had a massive issue on the night of the 27th of March when storm Nelson hit. I tried to secure the sliding door that goes to the balcony and the mechanism system just broke whilst the door was half opened. I had hailstones and water coming inside the flat + the awful winds. I couldn't sleep that night but I contacted Mitch earlier in the morning and explained my urgent situation and how I need it urgent help and he was really amazing. He understood the urgency of the issue and made sure to coordinate a maintenance team to help fixing the sliding door (provisionally) so no more water could come in. Thanks Mitch.

Fantastic experience: I have had a very easy move in process thanks to Holly and the team at Leaders. Along with that the further communication with Sophie regarding the property and my tenancy was very effective.

Fantastic experience: Excellent service by Sophie Stevens fully managing our property in Southampton. She responds very quickly and is really efficient . She makes it so much easier as a landlord.

Fantastic experience: Moving from overseas can be a stressful experience but Emily and Sandeep were fantastic when helping me find a property! Virtual viewings were no problem and any questions I had were answered promptly and in a friendly manner. Thank you so much for all your help!

Fantastic experience: I had quite of an issue with the appliances in my flat. I went to the agency in Ocean Village and Emily took care of the issue straight away. She was amazingly diligent and empathic. Issue was solved very quickly after that. Very much appreciated

Fantastic experience: I popped into this Leaders office the other day during lunch time to get something sorted involving multiple parties. Emily was very kind and helpful and put my mind at ease. Everything was done and dusted by the next day. Thank you, Emily!

Fantastic experience: Even though we didn’t end up going for a property with leaders. Chelsea Bhakar was amazing. Professional throughout the time of me speaking to her and consistently keeping me up to date with properties and updating me on one’s we had been interested. Thank you Chelsea you were a massive help!

Fantastic experience: We are extremely happy that this is Emily and Holly who helped us with our first experience of rent in the UK. They navigated us through the entire process of rent; were very passionate especially with answering our numerous questions. Their answers were always fast and helpful and the whole service was very professional. I can not but mention their attitude : caring, understanding and friendly. They made the entire process so much less stressful for us.

Negative experience: It was the worse experience I had with this agency When I moved into the property I stayed 1 month without hot water which is not legal by law Their NDO is a scam, they take extra money from you every month and at the end they don’t refund you the money when the tenancy ends, not only they charge you extra for the no deposit option they also ask you to insure stove, over and fridge etc .. so I don’t understand why you’re taking extra money and don’t refund my deposit, this should not be no deposit option, this should be called scam!!!! Their service is just about marking money which is fair but also help your customers - after I insured the Fridge and the oven plus paying deposit every month - at end of my tenancy agreement they said we will check if you need to pay anything extra and they have asked me to pay 769 pounds to fix the stuff in the property that was already damaged… scam !!!!!!!! Will never deal with them again

Fantastic experience: Selling my property has been challenging due to a range of external factors beyond anyones control. However, Leaders stuck with the challenge and achieved a good sale in very difficult circumstances. Jules and Kieran in the Southampton office were dogged, patience and kind, and, got the job done! Thank you.

Fantastic experience: We have recently moved with Leaders and their service has been absolutely fantastic. Holly was super lovely and she really made our experience more enjoyable. She is very professional, really friendly, as well as efficient - which was great when we had burning questions. Thank you to Holly and the Leaders team :)

Fantastic experience: Purchased a flat through Leaders Ocean Village office. Absolutely faultless service, far in excess of other agents. Both Kieran and Becky were excellent. Highly recommended. Now using same for letting the flat.

Fantastic experience: Holly was essential in helping me to secure a tenancy from overseas. She was extremely responsive and helpful in negotiating a favorable contract with the landlord. Her colleagues including Emily who I spoke to on the line were also critical in my application and so helpful in negotiating the rental landscape. Thank you Leaders for the excellent work!

Fantastic experience: I have received an excellent service from Leaders Ocean Village Sales team - Jules and Kieran and Becky have been exceptional, so supportive, friendly and professional throughout even initially during the difficult period of lockdown with the process of the sale of our property. Communication was brilliant, Jules and Kieran was always available to speak to with all queries and advice and information was given where appropriate. and kept me updated regular in respect of any viewings of the property and any milestone updates. It has been a pleasure dealing with the sales team . A big thankyou and sincere appreciation to you all ,we could not have completed the sale without their support and professional service. I would definitely recommend Leaders estate agents.

Fantastic experience: We recently marketed our property with Leaders Ocean Village after becoming very dissatisfied with the service we had been getting from another Southampton agent in London Road. From the initial contact with Jules through to the handling of the sale with Kieran the team have been exceptional. Within days we received multiple viewings, 3 offers, and most importantly, we were kept up to date by Kieran all the way through. Communicating with your client seems the simplest of tasks that somehow evades most estate agencies. Not Leaders, they delivered exceptional service, from committed and dedicated people who genuinely work for their clients. Highly, highly recommended.

Fantastic experience: Emily and Holly have gone out of their way to assist for the Lease of an apartment in Ocean Village They have both responded immediately and politely when we have had a query, My wife and I met them both personally last Friday in their offices and they were both extremely pleasant and helpful with our queries They have been dealing with ourselves and my Daughter and Son in Law in Malta, where we spent 3 months holiday and they have been assisting with sourcing accommodation in the Southampton area for us. With my wife and I returning to the UK for 6 months for an extended holiday since last been in the UK for 9 years from South Africa and losing touch and reality of how things work in the UK it has been an experience we were unsure about and they have guided us through the necessary process very professionally and so far , so good and may the relationship continue. Susan and Alan

Fantastic experience: Very good customer service from Abigail in property management. Frequent and effective communication, she was able to answer all the questions I had as well as chasing contractors for work to be completed. Very thorough in ensuring the customer feels their concerns are being heard. Very happy with the service I received from Abigail.

Fantastic experience: I had purchased a flat in Southampton through Leaders. I am pleased to state that I had excellent support throughout from Leaders. I would make special mention of Jules Rogers who had initiated the purchase and who was very patient with my incessant queries during the different stages of the purchase. Jules' colleagues ( Mark Kimber & Kieran Aldous) were equally helpful . I would also place on record my appreciation for Rebecca of Leaders.co.uk who mediated between my solicitors and the vendor's. I am indeed grateful to Leaders who ensured I had no reason to worry throughout the time I was with them. I would recommend Leaders for anyone looking for a property in Southampton / Ocean Village.

Fantastic experience: After struggling to find a flat for my son to rent either online or by phone, they all go very quickly (we live in Oxfordshire) we drove down to Southampton and started at Leaders Waterside. We met Holly who was so very helpful and told me not to worry as she would help. And she did. She pulled out all the stops to help us find a flat. Always answering emails or ringing me back and being very calm and knowledgeable. I can’t thank her (and Emily) enough for taking the time in what is a very busy market for lettings.

Fantastic experience: Thanks to Leaders' Ocean Village branch, I've finally sold my first flat! Mark, Jules, and Kieran were incredibly helpful in ensuring the sale kept progressing by regularly chasing up solicitors and providing us with updates from the beginning to the end. They were very professional, their communication was brilliant, and as a result, they made the sale far less stressful. I highly recommend their services to anyone wanting to sell their property!

Fantastic experience: Emily was incredibly friendly, helpful and professional while my partner and I were looking for a flat in Southampton. We were not able to come to Southampton for a viewing, but Emily ensured the online viewing process went as smoothly as possible - something we had not seen at all from other estate agents. Emily was also vey responsiveness to our phone calls and emails which enabled the process to move along very quickly. 10/10 service - I would highly recommend both Leaders Ocean Village and Emily!

Fantastic experience: I would just like to say how amazing Alacey has been since taking over as our property manager. We had nothing but issues previously with leaders including a spell where we had no hot water for 3 weeks due to negligence of our previous property manager. We recently encountered the same issue and Alacey was able to get it sorted for us in just a few short days! She has been fantastic and provided outstanding customer service - Thank you Alacey.

Fantastic experience: Kieran from Leaders has been great! I'm a first time buyer and he has been very informative with the processes so far and has great availability for viewings too. Put us at ease when we were looking around the properties and also was very quick to get back to me regarding anything to do with offers or any general questions about the properties. Has been a very easy process so far thanks to the guidance from Kieran. Update: We have now completed our purchase and the service received from Kieran and Jules has been incredible. They have been quick to answer any queries we had and have been very transparent with us with every step along the way! Great service and lovely friendly people! Would definitely recommend to other first time buyers!

Fantastic experience: Leaving a five star review for our new property manager Alacey. She just recently started managing our property but has gotten so much sorted for us in that time. Unfortunately we've had quite lot of building issues but she been so helpful and is always really polite and patient, she really is a star!!

Fantastic experience: Holly, Holly and Holly! We contacted Leaders to rent a flat in April. It was there that we first met Holly Rollings, she showed me around the flat and told me the negative and positive aspects of flat very clearly. We agreed to rent the flat and I made my deposit. However, we had a minor problem with my wife's job change and we were seriously worried that the contract in our current flat was going to expire and risky to not complete referencing process for a new flat. Here, one of the best Negotiators in this country, with both her professionalism and his skill in crisis management, stepped in, that person is Holly Rollings. Holly understood us and approached patiently. She said it was a while, she said there was nothing to panic about. She kept us constantly updated and stated that she was monitoring our situation. She responded quickly to our emails. We felt that she was with us and we completed the reference process successfully!. If it was someone else, they wouldn't have shown this patience, wouldn't have approached so quickly, understandingly and respectfully. (this is fixed in my previous experience) But Holly Rollings is, was made for this job. Leaders’s greatest chance is to have such a staff. From now on, just for Holly, we will recommend everyone to work with Leaders (the Ocean Village branch where Holly works, of course ). I don't remember ever receiving such a high standard of service in the UK. Thanjs again Holly! Mislina & Romeo

Fantastic experience: Property manager Alacey from leaders is very professional and responsible for helping solve the queries I had with the property. She offers excellent customer service, she always response quick and call me in time throughout. I’m pleased to have her as my property manager, thank you very much for your help Alacey.

Fantastic experience: Many thanks to all at leaders ocean village for helping us find the most amazing flat. Emily was amazing and conscientious and went out of her way to be helpful and supportive. We had such a positive experience with all our queries being dealt with in a friendly professional manner. Thankyou so much we couldn’t have done it without you xxx

Fantastic experience: The Leaders agent helped me successfully rent out a property from Southampton. Holly from Leaders, she was very helpful, professional and patient! It was very difficult securing a property overseas but she helped me make all things easier. She also gave me fantastic advice and everything went smoothly.

Fantastic experience: Miss E.Trip has been amazing although she is over her head sometimes god bless her managing lots of properties. But she has always came through for me and my wife and does put the tenant interest as a priority. Just recently she spent a great deal of time on the telephone with me to solve some queries that I have. we are glad to have her as a property manager for us.

Fantastic experience: I was able to see two flats to rent with Holly Rollings and although I had some bad experiences with previous lettings agencies, Holly was very supportive and kind from the moment I've met her, to the moment my referencing was accepted. I can't thank Holly enough for helping me finding a better house to live in. I wish you all the success in your career.

Positive experience: Thank you Leaders for helping us rent a beautiful flat on Ocean Way! The flat was clean and newly painted, and any maintenance issues flagged were quickly taken care of. Amelia, Holly and Emily were always helpful and lovely to speak to. We were given several similar alternatives when the flat we initially wanted was taken, and viewings were arranged efficiently. We were also given video tours where possible. One minor criticism was that communication via email for the no-deposit option and document checks process were a little unclear. We had to phone to get clarification, but for which we were given really helpful advice. Despite this, we were very happy with the service and would definitely recommend Leaders to anyone looking to rent a property in Ocean Village. UPDATE: Changed my review to 4* because of poor communication from the building manager during the tenancy. We had to call the admin team for further clarification (who were brilliant, but we should have been able to get this information from the building manager).

Fantastic experience: Holly from Leaders came with us to meet a landlord outside office working hours, she was very knowledgeable, professional and kind! We are very grateful that she offered to meet us outside work hours. Our experience with Leaders so far has been great, they are very responsive and helpful - thank you Holly and Team!

Fantastic experience: Holly, and all the Leaders team, listened to my concerns, were flexible when the situation changed and, most importantly, found a nice family to live in my property. They were also good at notifying the previous tenants for viewings but made sure we got lots of people round to look just the same. Highly rated professionals.

Fantastic experience: I found the service provided by Holly Rollings & Emily Westmore very professional, helpful and prompt. The two ladies have handled my new tenancy agreement plus all related logistical matters in a timely and professional manner. They kept my informed every step of the way despite me being thousands of miles away in Jordan. I recommend Holly & Emily highly and pleased to say that it has been a great pleasure working with them.

Negative experience: Landlord review. You should bear in mind that when you deal with Leaders Ocean Village, you are essentially dealing with 3 separate entities, the local branch, the property management department somewhere else in Southampton, and the Leaders organisation. This is a review of all 3 as that's what you're stuck with. Good stuff: - Online portal. - Inventories/inspections are detailed and useful. - Mostly kept the apartment occupied. - Emails that inform about the latest/coming residency laws are great. Bad stuff: - Subscription traps i.e. signing me up to things without my consent despite me repeatedly asking them not to do it. - Those subscription traps were often claimed to be "free trials" that I got immediately charged for. - Failing to refund those "free" trials despite saying they would. - These subscription traps were sneaked into the middle of emails and claimed they are signing me up to products that *I* requested in previous communications (which I obviously didn't) and then when asked about this admitting "they are just automated email templates that get sent to everyone". - Forgetting to put my property on the market until after tenant had moved out. - Increasing monthly fees without notice/justification. - Demanding rent from a tenant that had already moved out. - Demanding cleaning money from tenants that had moved out and had left the apartment clean. - Forgetting to notify me that tenants had moved out. - Sending me unsolicited contracts with 3rd party companies for me to sign and those contracts were automatically signed just by viewing them (which most probably shared my data with them i.e. breached GDPR). - So many ignored emails. - Some scammy "zero deposit" scheme where the tenant pays leaders a "fee" to not have to put a deposit upfront. I asked not to be included in this scheme and was ignored. Asked to get some money from the deposit to cover cleaning costs and they said they would but then silence and no money, wonder if the tenant got the deposit back on this scheme either, doubt it. - Unclear invoicing at times - Communicating with them is a pain as they are spread over various branches and their internal communication is a joke - They recommended I substantially raise the rent when a quick search revealed identical apartments in the same building available for much cheaper - Varied from person to person, but I got the impression they generally didn't care about my business, maybe as I was letting just 1 property - Losing electrical safety certificates and then charging me to get them done again - Charging for a plumber to go turn the water on instead of just telling the tenant to do it - I forget why but I recall the out of hours number was largely useless TLDR; useless at best, scammers at worst.