Mansons Property Consultants
Information about Mansons Property Consultants
NE2 2AR, Newcastle Upon Tyne
Opening hours
- sunday: (closed)
- monday: (closed)
- tuesday: 9h-17:30
- wednesday: 9h-17:30
- thursday: 9h-17:30
- friday: (closed)
- saturday: 9h-13h
Mansons is a multi-award winning independent estate & letting agent located in Jesmond, close to Newcastle upon Tyne city centre.
We are specialists in sales, lettings and landlord property management and the locally appointed Guild Property Professional for Jesmond.
If you're in the market to buy, sell, rent or let a property please come & see us today, we would love to help you.
Mansons Property Consultants: Reviews
Fantastic experience: Mansons have provided an excellent service while I was transitioning into my new home. Isabella was very reassuring and maintained great communication throughout the process. Andy was welcoming and friendly on the check-in day, which made a big difference. Daisy has also been very professional and helpful since moving in. Overall, I’m very happy with the service so far and appreciate the support from the team.
Thank you, Samuel, for your fantastic 5-star review. We’re delighted to hear that you had such a positive experience with Mansons Property Consultants while moving into your new home.
It’s great to know that Isabella’s clear communication and reassurance helped make the process smooth, and that Andy provided a warm welcome on check-in day. We’re also pleased that Daisy has continued to provide professional and helpful support since you moved in. At Mansons Property Consultants, we pride ourselves on delivering a high level of customer service for tenants and landlords across the region, and feedback like yours means a lot to the whole team, so thank you .
We hope you’re settling in well and enjoying your new home. If you ever need any further assistance from our property management and lettings team, please don’t hesitate to get in touch.
Thank you again for choosing Mansons Property Consultants.
Fantastic experience: Friendly and prompt service from Daisy !
Thank you so much, Christian, for taking the time to share your feedback. We’re delighted to hear that Daisy provided friendly and prompt service — she’ll be thrilled to know her efforts made a positive impression.
If there’s ever anything more we can assist you with, please don’t hesitate to get in touch. We’re always happy to help.
Fantastic experience: New Review I’ve recently sold my property in Whitley Bay through Mansons Property Consultants, and I just want to say how impressed I’ve been. They are truly professional, helpful, and always go out of their way to look after their clients. Whether it’s property management, finding tenants, or in this case handling the sale and finding a buyer, they really know what they’re doing. I’ve worked with Debbie, Deborah and the team for over a decade, and they’ve been amazing throughout. This is simply an honest review about good people who run a very tight ship. One example says it all. The property was empty while we were waiting for the paperwork to go through. The weather was awful — around minus three degrees — and I live overseas. Debbie and Deborah kindly arranged for a colleague to visit the house during the bad weather, just to make sure the pipes were okay and to turn the heating on low auto. That was completely above and beyond their duty. Choose them, they wont let you down. Thank you so much, guys. Truly appreciated. Previous Review The Best! As a landlord I have used several letting agents in the past. I have always had issues with them. I live overseas and I needed a company to truly be me. To truly look after my hard earned investment as if they meant something. All I can say without prejudice is that Manson’s are clearly market leaders. They are without doubt the best out there. Debbie, Angela, Cindy, Graeme, Gav and Nick are just superb. A boutique firm with a very professional approach. I would recommend Manson’s blindly. They do truly go the extra mile and they are very much value for money. I promise you Manson’s are genuine, honest and care. I have never regretted choosing them.
Thank you very much for your kind words Peter. It has been a pleasure to work with you and look after your rental properties in Newcastle. We will strive to continue our successful relationship with your future investments. Many thanks from the Mansons team.
Fantastic experience: Recently purchased a property through Mansons and Deborah could not have been more helpful. Engaged with both sets of solicitors and oversaw the whole process, making it far less stressful
Francesca, thank you so much for your wonderful 5-star review. We’re delighted to hear that your purchase went smoothly and that Deborah was able to make the process less stressful for you. She’ll be thrilled to know her support made such a difference.
We truly appreciate you choosing Mansons and if you ever need anything in the future, we’re always here to help.
— The Mansons Team
Fantastic experience: I recently sold my flat at Mansons, with Deborah Thorpe. The service was fantastic. I believe the valuation and marketing was accurate and supported good offers within days of marketing. Deborah then continued to liaise appropriately between myself, the buyer and solicitors to keep the process moving, going beyond her obligations. I very much apppreciated the approach Mansons adopted and the support provided. I would have no hesitation in recommending Mansons in the future.
Martin thank you so much for your wonderful 5-star review and for taking the time to share your experience. We’re delighted to hear that selling your flat with Deborah Thorpe and the Mansons team was such a positive process. Deborah takes great pride in providing a high level of service, from accurate valuations and effective marketing to clear communication and dedicated support throughout the sale.
We truly appreciate your kind words and your recommendation — it means a great deal to us. On behalf of everyone at Mansons Property Consultants, thank you again for trusting us with your sale, and we wish you all the very best for the future.
— The Mansons Team
Fantastic experience: This is the first time I have rented a property having recently sold my house. I found a property to rent through Mansons and their service was first class. The landlord agreed my tenancy on Friday evening and I received the keys by the following Wednesday afternoon.
Thank you, Paul, for your wonderful 5-star review. We’re delighted to hear that your first experience renting a property went so smoothly with Mansons Property Consultants. Our team always aims to provide a seamless and efficient lettings service, so we’re pleased we could help you secure your tenancy quickly — from agreement on Friday evening to collecting your keys by Wednesday.
We truly appreciate your kind feedback and look forward to supporting you throughout your tenancy. Should you ever need any further assistance with property lettings or sales in the future, our team at Mansons will be more than happy to help.
Fantastic experience: any time we’ve had an issue we’ve contacted the girls at mansons and the immediate response has been amazing, they’ve assisted any issues we’ve had swiftly and helped to there best capability. would definitely recommend!
Thank you so much, Charlotte, for your wonderful 5-star review! ⭐ We’re delighted to hear that our team at Mansons Property Consultants in Newcastle has been able to respond quickly and assist you whenever you’ve needed support. Providing a professional, approachable, and efficient service is something we pride ourselves on, and it’s great to know that came across in your experience.
Your recommendation means a lot to us. Whether it’s property management, lettings, or estate agency services in Newcastle, we’re always here to help and make things as smooth as possible for our clients and tenants.
Thanks again for taking the time to share your feedback — we truly appreciate it! The Mansons Team
Negative experience: DO NOT RENT A PROPERTY WITH MANSONS IF YOU ARE A STUDENT! As a house of four students living in Jesmond this year, we had an extremely poor experience with Mansons. When we collected the keys in August 2024, we immediately complained via email about the property’s cleanliness, as it was not in a satisfactory condition for move-in. This complaint was completely ignored. Throughout our tenancy, we had a recurring drainage issue with the shower. Despite raising this multiple times, Mansons failed to resolve it properly. The problem eventually became so severe that water leaked into the kitchen, creating a serious risk of the ceiling collapsing. We were repeatedly misinformed about when contractors would attend, often missing lectures and waiting at the property all day to no avail. When repairs finally took place, we were left without a working shower for over a week and forced to live in a dusty, loud, and unfinished environment in both the bathroom and kitchen. As this was the only shower in the property, some tenants had no choice but to temporarily move out just to properly wash. At the end of our tenancy, we faced further issues with the return of our deposits. A professional deep clean had been carried out prior to check-out, leaving the property cleaner than when we arrived (which was particularly frustrating). The pre check-out inspector even told us it was the cleanest he had seen the property, giving us a false sense of security that there was no major issues. Yet, in the post check-out inspection, a number of alleged “cleaning issues” suddenly appeared, resulting in significant and entirely unjustified deductions. When we raised this with Debbie, who was handling the deposit return, she claimed the inspector never said this, and if he did, it was because he was unfamiliar with the property. This felt like we were being misled and taken advantage of as students, paying full rent for a property that had already caused repeated disruption and stress. The contradictions between the pre and post check-out inspections, coupled with the misleading explanations from Mansons, made the deposit process feel like an unfair attempt to recoup money from students. Debbie’s communication throughout was dismissive, unhelpful, and often untruthful. She showed no understanding or empathy for the numerous issues we faced and never offered an apology. At one point, she even denied that we had ever complained about the lack of shower facilities, the leaking kitchen ceiling, or the dust and building noise throughout the house during the works carried out! If you are a student renting with Mansons, take photos of everything, record all phone calls, and keep detailed notes of every interaction; otherwise, any evidence may be disregarded. For example, our email complaint in August 2024 listing issues of the properties cleanliness was disregarded because we didn't provide specific photos. Overall, our experience with Mansons was unprofessional, negligent, and completely lacking in any kind of accountability. We strongly advise any students considering renting in Jesmond to avoid Mansons entirely!!
Dear Isabella, thank you for taking the time to leave your review. We are aware that your feedback relates to the same tenancy as the recent review left by your housemate, and we are sorry to hear that you felt dissatisfied with your experience.
As outlined in our earlier response, all deposits we manage are protected with My Deposits, a government-approved tenancy deposit protection scheme. This ensures that tenants have the right to raise a dispute directly with the scheme if they disagree with any proposed deductions. To reassure you, any deductions that are agreed upon are only ever used to return the property to its original condition, such as covering the cost of cleaning or damage, and are not retained as profit by Mansons.
We are sorry you feel our communication and handling of maintenance did not meet your expectations and we will reflect carefully on your comments.
Negative experience: AVOID *** Terrible experience as students and we completely feel as though we have been taken advantage of! Communication was always unhelpful and maintenance issues always took months to be resolved. Full deposit was never returned as they stated it was left unclean even though the inspector stated it was in the best condition he had seen. Make sure to take thorough photos of the property’s condition/ cleanliness when you move in — if you don’t, like us, they’ll use it against you at the end of the tenancy. They quite frankly try to make money out of you as and where they can.
Dear Isabelle, thank you for taking the time to leave your feedback. We are sorry to hear that you felt disappointed with your experience.
For clarity, all deposits we handle are protected with My Deposits, a government-authorised tenancy deposit protection scheme. This means that tenants always have the option to raise a dispute with the scheme if they disagree with any proposed deductions. Importantly, any deductions made from a deposit are used solely to return the property to its original condition subject to "fair wear and tear"— for example, to cover cleaning or repairs for damage — and are not retained as profit by Mansons.
We regret that you feel the communication and maintenance process did not meet your expectations, and we will review your comments internally to see where and if improvements can be made.
Thank you again for sharing your concerns.
Fantastic experience: Hollie was great to deal with throughout getting our rental property and was a really easy experience
Thank you, Jack, for taking the time to share your 5-star review. We’re delighted to hear that Hollie made the process of securing your rental property such a smooth and positive experience. We’ll be sure to pass on your kind words to her. Wishing you all the best in your new home !
— The Mansons Team
Fantastic experience: We found our rental apartment through Mansons. The team was friendly, helpful, and highly professional throughout the process. We’d definitely recommend them!
Thank you so much for your kind words, Jan . We’re thrilled to hear you found your rental apartment through Mansons and that our team could make the process friendly, helpful, and professional from start to finish ✨. Your recommendation means the world to us, and we’re always here to help whenever you need support with renting, letting, or property sales in Newcastle. Enjoy your new home!
Fantastic experience: The team at Mansons assisted with our property sale and have been professional throughout.
Thank you, Chris, for taking the time to share your feedback. We’re delighted to hear that you found our team professional and that we could assist you with your property sale. It’s been a pleasure working with you, and we truly appreciate your recommendation. Wishing you all the very best for the future!
Fantastic experience: Recently purchased through Mansons and can’t fault them in any way. They were there to help with every challenge along the way - there were a few! Well done everyone and thanks for all of your help.
Dear Darren,
Thank you so much for your fantastic 5-star review! We’re absolutely delighted to hear that your property purchase through Mansons was a positive experience, even with a few challenges along the way.
Our dedicated team always strives to provide expert support and clear communication throughout every stage of the buying process, so it’s great to know we were able to help every step of the way.
Your kind words mean a lot to us – feedback like this really motivates the whole team. If you ever need assistance with property advice, sales, lettings, or investment opportunities, please don’t hesitate to get in touch.
Wishing you all the best in your new home!
Warm regards,
Deborah & the Mansons Team | Estate Agents in Jesmond, Newcastle
Fantastic experience: Rented a Jesmond student house with Mansons for my 4th year at uni… The house was refurbished in the summer before moving in, and was modern and clean. We had some maintenance issues at the start but it was very easy to report and they were dealt with in a timely manner. I felt well looked after by Kirsty and the team and it was always easy to get hold of them over the phone when we needed.
Hi Joe!
Thank you so much for taking the time to leave us a 5-star review – we’re thrilled to hear you had a great experience renting your Jesmond student house with Mansons during your 4th year at uni!
We're glad the newly refurbished property met your expectations and that our team, especially Kirsty, made everything smooth and stress-free. Quick and reliable student lettings and maintenance are something we pride ourselves on, and it's great to know we delivered!
Wishing you all the best for your future, and if you're ever looking to rent in Jesmond or Newcastle again, you know where we are!
Thanks again,
Kirstey & Mansons Team
Fantastic experience: I appointed Mansons to sell my property after several years of them managing it on my behalf. Their management service was second to none and extremely comprehensive from locating suitable tenants, dealing with any issues arising (including chasing Third Parties where appropriate) and all aspects of administration. When I decided to sell the property Mansons were the only firm I would consider. I was initially guided by Nick but then I was taken under the wing of Deborah. Although my sale took much longer than I had expected (due to procrastinating Third Parties), Deborah was proactive throughout and I am grateful for all of her help and assistance. Well done and thank you Mansons I cannot recommend you highly enough.
Dear Fergus,
Thank you so much for your kind words and this glowing 5-star review. We’re truly grateful that you entrusted Mansons with the management and eventual sale of your property. It’s always a pleasure to support long-standing clients like yourself, and we’re delighted to hear that you found our lettings and property management service to be second to none.
Your recognition of our comprehensive tenant sourcing, proactive issue resolution, and detailed administration really means a lot to the team. We're especially pleased to know that Deborah's guidance during the sales process made a positive impact, despite the challenges posed by third parties along the way.
At Mansons Property Consultants, we pride ourselves on providing a seamless experience from lettings to sales, and it’s rewarding to hear that we’ve met your expectations across both services.
Thank you once again for your trust and your recommendation – it genuinely helps others looking for a reliable estate agent in Newcastle.
Warmest regards,
Deborah, Nick & the Mansons Team
Fantastic experience: Deborah and Kirsty have been an absolute dream to work with regarding the sale of my flat, although my sale was been delayed massively due to no fault of Manson's they still tried very hard to make sure it was moving in the right direction, 10/10 service from start to finish
Dear Jack, thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear that your experience with Mansons Property Consultants – and particularly with Deborah and Kirstey – has been such a positive one.
We understand how frustrating delays in the sales process can be, and we truly appreciate your patience throughout. Your kind words about our team’s dedication and commitment to keeping things moving mean a great deal to us. Providing 10/10 service is exactly what we strive for, and it's fantastic to know that is reflected in your experience to date with the team.
Fantastic experience: I recently reported an issue with a cooker unit, and I was genuinely impressed by how quickly it was resolved by the Mansons team. A special thanks to Daisy and Debbie for their prompt and professional handling — they made the whole process smooth and stress-free. Great service and support! Good in dealing & responding on time. Smooth check-in.
Rakesh thank you for sharing this 5-star Google review.
It's always a pleasure to hear positive feedback like this about our service.
We truly appreciate your support and are committed to providing a smooth and efficient experience for all our customers. If there is anything else we can assist you with, please do not hesitate to get in touch. Daisy, Debbie & the Mansons team.
Fantastic experience: I was thoroughly satisfied with the service and advice provided to me by Mansons. I liaised with Hollie, who was highly professional throughout, and always awarded me with fast responses to queries.
Thank you for your wonderful feedback, Ryan! We're thrilled to hear that you had a positive experience with Hollie and that she provided you with the professional support you needed. Our team strives to offer quick and helpful service, and it’s great to know we met your expectations. We appreciate your kind words and look forward to assisting you again in the future!
Fantastic experience: The most reliable real estate agent I've ever worked with. Huge thanks to Kristey — she was incredibly helpful and responsive to both me and my partner. We're absolutely happy with the house we rented. Highly recommended!
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with Kristey and that you're happy with your new home. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. If you need any further assistance in the future, please don't hesitate to reach out.
Fantastic experience: Manson Property really helped us to find a right flat for us. The staff are active listening, they always pay attention to your need and make sure that they can help you to find a right property to rent. I am very happy with my new flat and the rent. Manson property ensures everything was sorted and repaired and ready for us to move in. Big thanks to the teams.
Thank you so much for your fantastic review! We’re thrilled to hear that our staff were able to help you find the perfect flat and that you had a smooth move-in experience. Your satisfaction is our priority, and we’re glad that everything was sorted out for you. We appreciate your kind words and will be sure to pass your thanks along to the team. Enjoy your new home!
Fantastic experience: Mansons sold my mother's house for me and my siblings. They were very clear at our first meeting about the process, fees, who would be our main point of contact (important to me to have one person) and what the challenges might be. The house sold extremely quickly and Deborah was clear and communicative during the viewings. When our mother died midway through the process, and everything held up by probate, Deborah was empathic and reassuring and offered options to ensure the sale proceeded smoothly. I would highly recommend this company for a house sale.
Thank you for your wonderful review, Emma. We're glad to hear that Deborah and our team were able to provide you and your siblings with clear communication and support throughout the selling process, especially during such a challenging time. Your recommendation means a lot to us, and we appreciate the trust you placed in Mansons. If you ever need our services again in the future, we’ll be here for you.
Fantastic experience: Mansons were so helpful and responsive when dealing with our rental application- from viewing to move in! Everything was so easy and efficient and the staff were lovely- couldn’t have asked for more!
Thank you for your wonderful review, Beth! We're thrilled to hear that you had such a positive experience with our team during your rental application process. Our goal is to make everything as smooth and efficient as possible, and it's great to know we achieved that for you. We appreciate your kind words and look forward to assisting you in the future!
Fantastic experience: Update: I have moved on from this tenancy due to a job & location change, but the complete Mansons team has been absolutely amazing throughout over the years, Debbie & Daisy were absolutely brilliant, they were crystal clear about everything. Would recommend Mansons to everyone. Mansons are the best, Kirsty, Jennifer, Amy and Grahm are amazing. Kept me well informed every step of the way and made things simple and easy. They are professional and nice. Would recommend them to my friends and family.
Thank you for taking the time to leave this amazing five-star review, Rajdeep! We are thrilled to hear that your experience with Mansons and their team, Kirsty, Jennifer, Amy, and Grahm, has been exceptional. It's fantastic to know that they kept you well-informed and made the entire process simple and easy. We truly appreciate your kind words about their professionalism and friendliness. Your recommendation means a lot to us, and we are grateful for your support. If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to let us know.
Fantastic experience: Excellent service from Mansons during our purchase , very responsive at all times and Deborah was a great help to ensure everything went as smooth as possible.
Thank you for your wonderful feedback, Nick! We're delighted to hear that you had an excellent experience with our team, and we're especially glad Deborah could assist you effectively. Your satisfaction is our priority, and we appreciate your kind words!
Fantastic experience: Deborah was a great help for me in the process of purchasing my first home. She worked hard to answer any questions I had and was always responsive and happy to help.
Thank you , Harry, for your fantastic 5-star review! We’re delighted to hear that Deborah provided excellent support throughout your journey of purchasing your first home. At Mansons Property Consultants, we pride ourselves on offering expert property advice, responsive communication, and dedicated service to homebuyers. Helping first-time buyers navigate the process smoothly is something we’re truly passionate about. If you ever need assistance in the future, whether for property sales, lettings, or investment advice, we’re always happy to help. Enjoy your new home, and thanks again for choosing Mansons!
Fantastic experience: Highly recommend, have been friendly and very helpful and gone above and beyond to help us get our sale through. Deborah was very helpful, always got back to me and helped with various matters as the property had tenants in, so she made it easy for us and our tenants.
Dear Sara, thank you so much for your fantastic 5-star review! We truly appreciate your kind words and are delighted to hear about your positive experience with Mansons Property Consultants. Ensuring a smooth property sale, especially with tenants in place, can sometimes be challenging, so we’re thrilled that Deborah and the team were able to provide you with friendly, professional, and efficient service throughout the process.
At Mansons Estate Agents, we take pride in delivering expert property advice, seamless sales transactions, and exceptional customer service. Whether buying, selling, renting, or letting in Newcastle and the North East, we always try to go above and beyond to make the process as stress-free as possible.
If you ever need any further assistance with property sales, lettings, or management, we’d be more than happy to help. Wishing you all the best, and thanks again for recommending us!
Best regards, The Mansons Property Consultants Team
Fantastic experience: Excellent experience from start to finish. From the initial inquiry to moving in, everything was smooth and stress-free. The team, especially Hollie, was incredibly professional, always available and quick to answer any questions. The property was exactly as advertised, and the paperwork was quick and easy to complete. Highly recommend to anyone looking for reliable, friendly, and efficient service!
Carmen thank you so much for your wonderful 5-star review and kind words about Mansons Property Consultants! We’re thrilled to hear that your experience with us, from your initial inquiry to moving in, was smooth and stress-free.
Hollie and the entire team work hard to provide professional, reliable, and efficient service, so it’s fantastic to know that we met your expectations. It’s also great to hear that the property matched the advertisement and the paperwork process was quick and seamless.
We truly appreciate your recommendation and are delighted to have been part of your journey in finding the perfect property. Should you need any assistance in the future, whether it’s letting, renting, or advice about the property market, we’re always here to help!
Thank you once again for choosing Mansons Property Consultants. Wishing you all the best in your new home!
Fantastic experience: Excellent friendly service! Mansons work extremely hard to meet every need. Would highly recommend.
Thank you , Anna, for your kind words & 5-star review
of Mansons Property Consultants! We’re thrilled to hear that you found our service to be friendly and hardworking.
Meeting our clients’ needs is always our top priority, and it’s wonderful to know we’ve earned your recommendation.
If there’s anything else we can assist you with in the future, whether it’s buying, selling, renting, or property management, please don’t hesitate to get in touch. Your satisfaction means everything to us, and we’re here to help!
Best regards,
The Mansons Team
Fantastic experience: Would highly recommend using Manson Property Consultants, very professional, a fantastic service was delivered from Debra Thorpe and the team on the sale of our property.
Thank you so much for your glowing 5-star review, Jane! We’re delighted to hear that you had such a positive experience with Mansons Property Consultants. Debra and the team are dedicated to providing a professional, seamless service, and it’s fantastic to know their hard work made the sale of your property a success.
Your recommendation means the world to us, as we strive to be the go-to estate agency for property sales in Beadnell. If you ever need assistance in the future, whether it’s buying, selling, or letting, we’ll be here to help.
Fantastic experience: I have had the pleasure of dealing with Mansons for many years as both a landlord and in an estate agent capacity. The whole Mansons team are extremely approachable as well as professional and extremely capable. I would not hesitate in recommending them to others and hope that we are able to work together again soon.
Anna, thank you so much for your wonderful five-star review of Mansons Property Consultants. We are truly grateful for your continued trust and support over the years, both as a landlord and in an estate agent capacity. It’s fantastic to hear that you’ve found our team to be approachable, professional, and highly capable. At Mansons, we pride ourselves on delivering exceptional customer service and expert property advice to clients in Jesmond and beyond. Your recommendation means the world to us, and we greatly look forward to working with you again soon. Thank you once again for choosing Mansons Property Consultants!
Fantastic experience: I have just completed 20 years as a landlord. Service was always first class. When I needed help they were always efficient and courteous in their support. A 5 star service! Well done to all the team.
Dear Stephanie, we are truly honored to have been your property management partner for the past 20 years. Your kind words about our first-class service mean the world to us. Our team strives to provide efficient and courteous support at every stage, and knowing that we've met your expectations over such a long period is incredibly rewarding.
Thank you for trusting Manson Property Consultants with your property needs. It’s feedback like yours that inspires us to keep delivering the best property management services in the industry. If you ever need anything, please don’t hesitate to reach out.
Best regards, the Team at Manson Property Consultants
Fantastic experience: I have been a client of Manson’s Property Consultants, Newcastle for over 10 years. During this time I have received 100%+ professional, helpful and friendly service from all of the staff. Earlier this year during a routine inspection on my first floor flat in Wilson Street, Wallsend it was noted the staircase was infested with dry rot and therefore making it unsafe to use. Manson’s very quickly arranged for a contractor to attend to give a quotation. The dry rot was emanating from the downstairs flat so Manson’s made contact with the owner who carried out remedial works. However it was felt these were not sufficient to enable my work to be carried out at great expense and for the contractor to offer me a guarantee for the work that I needed to undertake. During the whole process despite being kept informed my tenant became extremely demanding and challenging. After many weeks of negotiation with the tenant and the downstairs owner we were forced to involve the services of North Tyneside Environmental Health to resolve the issue and start repair work on the flat. Manson’s sourced an alternative contractor that could carry out the work which was commissioned. Arrangements were made with the owner of the downstairs flat and my tenant. Unfortunately, works were delayed due to circumstances beyond our control (ie securing delivery of materials). During the whole period as the flat was unsafe to live in we did not collect any rent from the tenant as she was advised not to live there. Despite numerous requests for her to move out she refused and continued to live in the flat knowing there was a serious health and safety issue. During the period the tenant notified us of issues relating to electrics and boiler that needed repairs. However, these repairs could not be undertaken as the property was unsafe to enter. In the meantime as the tenancy period was coming to an end I instructed Manson’s not to offer a renewal as I was uncertain how long works would take. The tenant was served a two month notice that the tenancy would not be renewed at the end of October 2024 and she was advised to make arrangements to find alternative accommodation. My tenant has threatened me with disrepair, harassment as a result of retaliatory eviction compensation claim due to a breach of Landlord’s obligation. Recently a colleague of my tenants posted a very damning review on the Mason’s website in relation to all of the above. Subsequently due to the defamatory nature of the review, the post was taken down. During all this time Debbie Smith the manager has worked in an extremely professional manner and the fact that her professionalism, competency and compliance with housing legislation has been questioned by my tenant is an absolute insult and outrages. Fortunately work has commenced and I have been advised that the flat is now safe to enter, and therefore the outstanding repairs will be addressed. Thank you Manson’s for all your assistance during this extremely stressful period. Debbie you are an absolute star and deserve a medal for everything you have had to endure to remedy this situation. I cannot thank and praise you enough for all your assistance and help.
Dear Shirley
Thank you so much for taking the time to leave such a detailed and thoughtful review. We truly appreciate your kind words and the trust you've placed in Manson’s Property Consultants over the past 10 years. It’s been our pleasure to assist you, especially during the challenges you faced with the dry rot issue at your flat in Wallsend.
We understand how stressful this situation has been, and we are so glad that we could help navigate the complexities involved. It’s rewarding to hear that you found our service professional, helpful, and supportive throughout the process. Debbie and the entire team are truly grateful for your praise, and we’re so glad to have been able to work alongside you to reach a positive outcome.
At Manson’s Property Consultants, we strive to offer exceptional property management services across Newcastle, and feedback like yours reassures us that we are on the right path. We’re thrilled that the repairs are now underway, and we will continue to support you in any way possible as the final steps are completed.
Thank you again for your continued trust and for sharing your experience so others can benefit. We look forward to working with you for many more years to come!
Warmest regards, Debbie and the Manson’s Property Consultants Team
Fantastic experience: Mansons made our renting and move in as smooth as possible. The staff is prompt and friendly. Thank you for your great service!
Thank you so much, Abel, for your glowing 5-star review! We're thrilled to hear that your experience with Mansons Property Consultants was smooth and seamless. Our team takes great pride in providing prompt and friendly service to make renting and moving in as stress-free as possible. We're delighted that we could assist you, and we truly appreciate your kind words. If you ever need anything in the future, don't hesitate to reach out. Thank you for choosing Mansons, and welcome to your new home from Kirstey and the lettings team.
Fantastic experience: Really friendly staff, everyone is so helpful. Every issue that is reported is sorted quickly! Best agency I have had to talk to, super easy to sort things out!
Thank you so much for the wonderful 5-star Google review, Simona! We're so pleased to hear that you've had such a positive experience with our friendly and helpful staff. It's great to know that any issues you've reported have been resolved quickly. Providing excellent service is our top priority, so feedback like yours is incredibly encouraging. We really appreciate you taking the time to share your feedback - it means a lot to our team. We look forward to continuing to deliver the best possible experience for you.
Fantastic experience: We have found Manson’s to be friendly; extremely helpful; efficient. It feels like we’re part of a family. Thank you
Frances, thank you for leaving such a glowing 5-star Google review for Manson's! We are delighted to hear that you have had a positive experience with our team. Your kind words mean the world to us, and we truly appreciate your support. Should you ever need anything, feel free to reach out – we're always here to help!
Fantastic experience: It is my first time renting an apartment. I am very grateful to Mansons for their very professional and prompt service. Mansons is undoubtedly one of the best letting agents, earning every bit of its well-deserved five stars. Kirsty, Jennifer, Amy and Graeme are very helpful, friendly and warm-hearted. The team's professionalism is exemplary and the efficiency of the process deserves accolades. Clear communication and transparency characterize every interaction, ensuring that I am well-informed at every step. I would be delighted to recommend Mansons to those who desire to find a cozy and lovely apartment.
Thank you Jean, for leaving such a glowing review for Mansons! We greatly appreciate your kind words and are thrilled to hear that your first experience renting an apartment was a positive one with our professional and prompt service. It's wonderful to know that Kirsty, Jennifer, Amy, and Graeme provided their assistance in such a helpful, friendly, and warm-hearted manner. We take pride in our team's exemplary professionalism and efficiency throughout the process. Clear communication and transparency are of utmost importance to us, ensuring that you were well-informed at every step. We are truly grateful for your recognition of our efforts and look forward to serving you again in the future if needed.
Negative experience: Absolutely unprofessional agency, they re-arranged a viewing for a flat twice with the excuse they had to move the viewings day and that no one would view it until the last arrangement. They contacted the next day to cancel the viewing appointment as “the flat was rent by another agent”. Better stay away, unreliable and unprofessional.
Ioannis, thank you for bringing this matter to our attention. We understand that the situation with the viewings has caused inconvenience and frustration, and we truly apologize for any inconvenience caused.
Unfortunately, when dealing with multiple properties owned by the same landlord and coordinating with competing agencies marketing them, there can be occasional challenges in managing the availability of these properties. We strive to communicate promptly and effectively in such situations to ensure a smooth experience for all parties involved.
We appreciate your understanding regarding the letting of one property by another agency on Thursday. Although we are not responsible for their actions, we always aim to keep our clients informed about any changes or updates.
As for the second property in the same block, it seems that circumstances beyond our control have arisen due to tenant requests to not allow access and the subsequent letting of the property by another agency. We do understand that this may cause frustration, but as a reputable agency, we must adhere to legal obligations and respect tenants' rights.
We have instructions from the landlord of these properties not take a deposit prior to a perspective tenant viewing the property in person or via live video viewing.
We value your interest in viewing these properties and would like to work with you towards a suitable resolution. Please let us know if there is anything further we can do or if you would like assistance in scheduling viewings at alternative properties.
Once again, please accept our sincere apologies for any inconveniences caused by this situation.
Fantastic experience: I am very grateful to Mansons Property Consultants for their excellent and prompt service. From day one, they have listened to my needs, searched suitable homes, and went out of their way to help me during a very stressful time in my life. I cannot recommend them too highly!
Cristina, thank you so much for taking the time to leave this exceptional 5-star review. We are beyond grateful for your kind words and appreciation of our services at Mansons Property Consultants. It is truly heartwarming to know that we were able to provide you with excellent and prompt assistance during a challenging period. Your recommendation means the world to us and we will continue to go above and beyond in serving our valued clients like you. If there's anything else we can do for you, please don't hesitate to reach out.
Fantastic experience: Mansons have been brilliant with working with us when renting number of properties. Particularly Kirstey who has worked tirelessly to help and has been a constant source of communication. The processes for renting the properties have been clear and Mansons are always on hand to deal with any queries. Would definitely recommend!
Tom thank you so much for taking the time to share your positive experience with Mansons and leaving valuable feedback in the form of this 5 star review. We are thrilled to hear that Kirstey and our team have provided brilliant support throughout your rental process. Clear processes, constant communication, and prompt handling of queries are priorities for us, and we are glad that we were able to meet your expectations. Your recommendation means a lot to us! If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Fantastic experience: Outstanding service from Dan and Kirstey and the team at Mansons who rented out our student property for us. We have a small portfolio and have been landlords for a number of years and have used a number of different agents over the years. Mansons are by far the best! Dan introduced us to Mansons and explained in detail about the services they offer to landlords. We decided to use their services to find tenants for our student property in Heaton. Kirstey met us at the property to carry out the property valuation and appraisal. During the appraisal, Kirstey gave advice on how to present the property at it's best, explaining what appeals to students. The property was put on the market and the presentation of the property was exceptional. The team at Mansons organised viewings very promptly, always showing respect to our tenants by giving them notice. (We have seen many agents in the past organise viewings without informing our tenants!) Dan informed us about every viewing and gave us any feedback received. Very quickly tenants were found for our property. Dan continued to keep us up to date throughout the whole process, from referencing, to the day the tenants moved in. He explained they use a very thorough vetting process which also ensures checks with previous landlords. ( We have been let down by other agents in the past with regards to their referencing checks) We've also received excellent feedback from our new tenants who have stated they found dealing with Mansons a joy! Well done Dan, Kirstey and the team at Mansons!
Thank you so much Sue for your kind 5 star rating and for providing such detailed and positive feedback of your experience with Dan, Kirstey, and the Mansons team! It's great to hear that their outstanding service has exceeded your expectations. As experienced landlords, you have tried various agents in the past, but it's wonderful to know that Mansons stands out as the best among them.
It sounds like Dan provided you with a comprehensive overview of the services they offer, ensuring that you were well-informed about what they could deliver. And Kirstey's property valuation and appraisal during the meeting must have been thorough and professional.
We're delighted that you chose Mansons to find tenants for your student property in Heaton. Their expertise and dedication seem to have made a positive impact on your experience so far.
If there's anything else we can do for you or any further feedback you'd like to share, please don't hesitate to reach out. We value your partnership and aim to continue providing exceptional service as you navigate your landlord journey.
Fantastic experience: Great service, Deborah kept us up to date throughout the sales process liaising with the layers and survey companies. Helping keep stress levels to a minimum. Thanks again
Thank you so much, Iain! We really appreciate your 5 star rating of Mansons service and thank you for recognizing the great service Deborah provided and her diligent work in keeping you informed of the progress of the sale, working with the solicitor and survey companies. We're grateful for your kind words and thank you again!
Fantastic experience: I can't recommend Mansons highly enough. I have received expert, honest and knowledgeable advice for all things property. From sourcing, buying and letting, Nick Manson and his team are consistently professional, efficient and friendly. Mansons have gone above and beyond and I am truly impressed with the customer service provided. I have dealt with a number of agents over the years and I can honestly say Mansons are one to trust.
Hello Dee, thank you so much for taking the time to leave us such a wonderful review! We are so glad to hear that you had a positive experience with Mansons.
We take pride in providing our clients with expert, honest, and knowledgeable advice on all things property. We know that buying, selling, or renting a home can be a daunting task, so we want to make the process as smooth and stress-free as possible.
We are also committed to providing our clients with the highest level of customer service. We are always available to answer your questions and help you find the perfect property for your needs.
We are grateful for your trust and confidence in Mansons. We look forward to working with you over the coming years.
The Mansons Team
Negative experience: Most unsupportive and unprofessional company I have ever encountered. Moved in to a house that was covered in mould and had to request the property be cleaned on numerous occasions only to receive a leaflet claiming the mould was down to condensation. When the mould was finally cleaned by a contractor the work done was cheap and shoddy and problems resurfaced almost immediately. Then when it came to moving out we were requested to have the house professionally cleaned, which we did and they came back saying the house was not cleaned to a professional standard supplying pictures they took of the mould and other issues we came to them with at the start of the tenancy. We were then charged out of our deposit for uncleanliness, even down to 1 grain of rice in a cupboard even though we had the whole house professionally cleaned. The deposit was only returned after constantly emailing and asking them for it 22 days after leaving the property. DO NOT USE THIS MONEY ROBBING COMPANY.
Hello Callum, sorry it’s come to the point you’ve felt the need to leave the review in the first place. Have forwarded the content of the above to our senior property manager who is going to investigate and will then make contact with you to discuss.
Fantastic experience: Absolutely lovely people, great team helped me with everything. Massive thanks to Kirstey not forgetting Dan thanks would highly recommend them for any type of property. Ie: buy or let. Couldn't thank them enough.
Hello Ricky, we really hope you settle into your new home, it has been a pleasure working with you to find the perfect property.
All the best from Kirstey and the Mansons Team
Fantastic experience: It was a very smooth transition. Mansons answered all of my queries immediately. We are happy and settled to our new place now. Thanks to Mansons. :)
Hello Rei, we are so glad to hear that we helped your moved go smoothly and wish you well in your new property. Thanks from Kirstey & the Mansons Team
Fantastic experience: Wonderful property managers in Newcastle. They give the tenants most comfortable living. Any complaints will be answered soon, even a smallest of smallest. Only one negative or sad thing, they aren’t there every where in Uk I want the mansons across all location. I miss them . If you want to rent a property, go to mansons
Hello Anusha, we are so pleased to hear you had a wonderful experience using Mansons and all you queries were dealt with promptly and efficiently. We thank you for taking the time to leave this review, it means a lot to us.
Wishing you well for the next stage in your property journey from all the Property Management team at Mansons.
Fantastic experience: I am delighted to write a review of the letting agency that helped me find a beautiful property. From the very beginning, the team was professional, courteous and attentive to my needs. They listened carefully to my requirements and provided me with a range of options that fit my criteria. One agent, in particular, stood out from the rest. Daniel was exceptional in his approach to finding me the right property. He was patient, knowledgeable and always available to answer my questions. His attention to detail and his willingness to go above and beyond to ensure that I found the perfect property made all the difference. Throughout the process, Daniel kept me informed and made sure that I was happy with every step. He took the time to understand what I was looking for and made sure that the properties he showed me met my requirements. I cannot thank the letting agency enough for their excellent service, and I would highly recommend them to anyone looking for a new property. Dan, in particular, is a credit to the agency, and I would like to extend my gratitude to him for his exceptional service. Thank you once again, and I wish you all the best for the future.
Hello Ajay, wow, thank you so much for such a lovely review!
It was an absolute pleasure to help you find the most beautiful property to rent.
It is so lovely to read your review, and it is great to hear that you are so delighted with our service at Manson’s.
It makes my day that I was able to help you through the process of renting with Manson’s, and I felt it was so important to listen to your needs and find you a property which matched your property criteria.
I wish you all the best for the future, and if you need any help at all please don’t hesitate to contact me in the Lettings Department.
I am personally grateful and appreciate you taking the time to share your experience in detail with us.
Have a wonderful day Ajay! Many thanks, Dan.
Fantastic experience: Amazing team and the attention to detail is like nothing I’ve ever experienced. Took my sale from accepting and Offer to full completion and money in the bank in under 3 weeks. Can’t recommend Mansons highly enough. Thanks again for all your work Nick and the Team.
Hello David, thank you for sharing your experience selling your home with Mansons, so happy to hear it exceeded expectations. Many thanks from the Mansons team.
Fantastic experience: It is like a miracle that I found Mansons agency. Such an attentive and individual approach, great support and amazing service. Special thanks to Daniel! Dan is an amazing and very qualified specialist with great problem solving skills. He guided me step by step in my renting journey and the process was so much smooth because of his help and support. Although renting can be quite stressful time, it was so easy to perform all the steps with Daniel’s support. Thanks a lot! I would definitely recommend Mansons Agency, it is really great team of professionals!
Thank you so much for such a wonderful review! I am so happy that we could help you find a rental property. It was a pleasure to help you through the process step by step, and I learnt a bit of Russian along the way! Wish you all the best for your new property, Many thanks Dan
Fantastic experience: Just move in to new property. Property letting and movement process is very smooth by Mansons Property Consultants. And Special Thanks to Dan for clarifying all doubts and easy to reach out
Thank you so much for your review! I am very happy to help you find a property to rent, great to hear you had a good experience with letting a property with Mansons Property Consultants.
I wish you all the best in your new home. Many thanks, Dan
Fantastic experience: Mansons Property Consultants were very easy to deal with. Dan was the agent who was looking after us. It was very easy to communicate with him. He guided us step by step throughout the whole process and landed us the apartment we wanted. I would highly recommend Dan and Mansons Property Consultants as your letting agents!
Thank you Thanusen! Great to hear you had a good experience with Mansons Property Consultants.
I wish you all the best in your new home, many thanks,Dan
Fantastic experience: Mansons, and especially Dan, went above and beyond to sort everything out as quickly as possible. Would definitely recommend.
Thank you Lewis, it was an absolute pleasure to meet you and Lawrence.
Great to hear you are happy with our service!
Wishing you both all the best in your new employment in Jesmond, and hope you have both settled in your new property! Many thanks, Dan & the Mansons team.
Fantastic experience: Deborah, Kirstey and Marie offered first class professional service to complete the sale of my property. There was always a staff at their office to answer my call during the working day. Thank you!
Dear James it was our pleasure to help in the sale of your home. Thank you for taking the time to feedback your experience with Mansons Property Consultants team in the form of a a review. Many thanks form Deborah and the team.
Fantastic experience: 6 years later - We sell that same house from Mansons. We move to a larger house with our two young boys. True to form, Mansons were personable, friendly, diligent and a pleasure to do business with. I would fully recommend this Estate Agent in the North East. Special mention to Deborah and Nick Manson for their personal service. 6 years earlier - we buy a house from Mansons: Excellent service all round. Very professional, polite and punctual with all correspondence. Would recommend to family and friends. Dr Lee & Rachel Pursglove
6 years on reply - Thank you Lee and Rachel for your lovely kind words. It was a pleasure to help you on the next step of your house journey and we wish you loads of luck for your future. Warmest regards Nick, Deborah and the Mansons team.
Hi Lee - Your positive remarks really are appreciated. Dealing with Rachel & Yourself from start to finish was a delight. We hope your first new home is everything you hoped for & more. All the best - The Mansons Team
Fantastic experience: Fantastic service from start to finish, I would certainly recommend Mansons to anyone thinking of renting a property. A big thanks to Dan and Kristie for their hard work and patience through all the process.
Hello Réda, we are so glad to hear you were happy with our rental service at Mansons. It was a pleasure working with you and we really appreciate you taking the time to let’s us know by leaving a review. Many thanks Kirstey, Dan & the Mansons team .
Fantastic experience: I really want to thank to Mansons Property team and especially to Dan for their hard work and endless support during our renting journey. I can say that, Dan did his best in every step of the process. It was great working with such a great team!!
Thank you Dila, that's so thoughtful of you to let me and the team know you were happy with the Mansons letting service, Wishing you all the best in your new home, Dan & the Mansons team.
Fantastic experience: Deborah from Mansons was really helpful with handling the sale of our property in Fenham. It wasn’t an easy sale as we were a little disorganised but she stuck with us and got the job done. Thank you.
Hi Deana, thank you so much for the kind words .. it was a ‘challenging’ transaction, but we got there in the end ! Great working with you, best wishes to you and your family. Deborah and The Mansons Team.
Positive experience: Very thankful to Manson's for letting to me in this competitive market. Signing with signable and making the process digital was helpful :)
Hello Daniel, thank you so much for your review. I’m so happy to hear you had a great experience with Mansons. It was a pleasure to meet you! I wish you all the best at your new property, many thanks - Dan
Negative experience: Please look at the other 1 star reviews before renting a property with these people as I just looked at the overall rating and over looked them!. If my review can help deter at least one person and prevent them being in a situation like mine it will be worth my time writing this review. The property wasn’t in great condition and was dirty on arrival however I was told I could leave it in the same state on exit so I hope they stick to there word on that. I rented the property in September which got damaged by a storm in November, it’s now nearly March and there is no date in site for repair as there is no electricity and a missing bathroom ceiling. I have been in air b n b’s, hotels and even now emergency housing for weeks on end digging deeply into my own pocket because the landlord will not rehouse me or provide any compensation they basically just said I don’t have to pay rent but that’s it. It’s IMPOSSIBLE to find anything short term for less than £300 per week and that is bare minimum it’s more like £500 per week (my rent is £650pm) . There communication is poor, I find every member of staff in there property management team extremely rude and I still don’t have a glimpse of light at the end of this very long stressful tunnel. No customer service and no tenant protection whatsoever it’s by far been the worst experience of my life dealing with this company.
Dear Kayla,
We sincerely apologise and understand that this is a very difficult situation.
Now that all repair work to the roof is complete, the landlord’s insurance company are arranging for a contractor to make good the damaged cladding and plaster work, this will then pave the way for the repairs to the damaged electrics. The repairs are going through the Landlords insurance company which takes control away from Manson’s; however, we are continuously chasing this with the landlord as we aim to resolve your situation as soon as possible.
Your rent has been returned in full since the situation began and the landlord has agreed to release you from your tenancy agreement as the events that took place were beyond your control.
Your initial request to be released from the tenancy was agreed back in December 2021 and still stands until the issue is resolved. It is regrettable that the landlord’s insurance company will not provide you with alternative accommodation. In the meantime we have provided information to the council in the hope that this will assist you with temporary accommodation, and we will continue to find ways that we can help you.
Again, we do apologise and appreciate this is not an ideal situation, but we will continue to do all we can to expedite the repairs with the insurance company and continue to keep you regularly updated.
Fantastic experience: I want to say thank you to the sales team. I felt they were genuinely acting in my best interests and they supported me with some difficult decisions. Highly recommended!
You are most welcome Mr Bethell. We understand that selling your home can be an emotional/testing time and are more than happy to listen and share our expertise to assist wherever we can. So glad you are happy with the service and support provided.
Can't thank you enough for sharing this with us and taking the time to leave this heartfelt review.
Fantastic experience: Marie was incredibly professional, knowledgeable and helpful in supporting us to purchase our first home. I had many, MANY questions, but nothing was too much hassle for her and she advised us every step of the way. We LOVE our new home. A massive credit to the Mansons team! Thanks Marie!
Congratulations on your purchase Lesley, I’m thrilled you are enjoying your new home and got to be part of the process with you!. Your feedback and five reviews is greatly appreciated.
Fantastic experience: Whilst looking for a new place to rent, a property we had found suddenly fell through and with only 4 weeks until the current tenancy was up it was a mad rush but Mansons could not have been more helpful! From the initial contact to getting me into a viewing asap right to the final steps of sorting out referencing. No matter what queries I had and whether I rang or emailed they were always responded to immediately. Both Kirsty and Claire are a credit to the business as they have both made this process one of the easiest I’ve ever had and I’ve moved 7 times in the last two years alone.
Hello Scott, Claire & I are incredibly grateful that you took the time out to leave us a 5-Star review.
It has been a great working with you to find you new home in the area and hope you settle in well. Many thanks from Kirstey, Claire and the Mansons Team.
Fantastic experience: Mansons were so helpful and efficient in dealing with my letting enquiry. From taking my holding deposit to processing the references within 1 working day! Incredible. Extremely friendly staff, it makes such a difference dealing with people who seem to really care. I would highly recommend them as a letting agent.
Hi Sharon, your feedback means a lot to us and it was a pleasure in dealing with you and finiding your new perfect rental property in Hexham. We hope you enjoy the property and wish you all the best in the future. Thanks from Kirstey and all the property team at Mansons
Fantastic experience: From day one through to completion I found the whole team at Mansons to be prompt and reliable. First rate,highly recommend
Karen it's really good to hear that you are happy with the serviced provided by the Mansons team and thank you so much for taking the time to feed this back to us.
Positive experience: “ Mansons have provided a absolutely professional service to help us sell our flat in Jesmond. The communication has been first rate – and Deborah’s advice in particular has been re-assuring and very helpful. We would not hesitate to use Manson’s again and really appreciate the personal approach. ”
Hello Jacqui, thank you for the very kind words. It was so lovely helping you with your sale . We send you our very best wishes for the future and look forward to helping you again. Kind regards Deborah and The Mansons Team
Fantastic experience: So pleased I picked Mansons to sell my property through. Totally professional from the very first visit right through to completion. I found Deborah Thorpe's advice and support invaluable.
Thank you so much for the very kind words, although it was a very challenging and protracted sale we got to completion eventually.
Sending you our very best wishes for the future, Deborah and the Manson's team.
Positive experience: Sept '21; Unfortunately the excellent service as described previously (and i am sure is still evident) has been overshadowed by the very disappointing 'check-out' experience. There is an awful lot one can say about this, but in short, be aware that when you end your agreement and check out, ensure you look into every single element of the property clean or you will be charged a disproportionate amount to rectify. Unfortunately, in the pandemic world we were unable to revisit after our cleaner visited and as such there was overlooked dust in the crease of a sofa, dust under a bed and on top of a cupboard, but what a simple 5 min hoover would fix a charge of £100 was made and even then evidence gathered showed they too missed the sofa crease! I don't doubt the service before and during our rental, but this left a particularly sour taste and when contested through the bond appeal process it was independently judged to have been too much and we got a proportionate refund. A lesson in diligence for future renters. "As a couple looking for our first rental property together we are truly grateful for the excellent service Mansons deliver. At every touch point, from phone enquiry, to viewing, to negotiating, to signing, to picking up the keys and the ongoing after service we have been very impressed. Kirstey has been personable, genuine and patient with our needs and challenging circumstances. Our big fear when we set out into the chasm of estate agent interaction was feeling like 'just another customer' but we came out of this feeling we were the only customers that mattered! Thank you!
Thank you for your very kind words about working with Mansons Letting. It has been a delighted in working with you and your partner in finding the perfect rental property along the Quayside. We hope to help in the future and wish you all the best in your new property. Thanks from the Mansons Team
Fantastic experience: Excellent service from Kirstey at Mansons! She was friendly, helpful and professional, answering all my questions and sending documents through promptly, which made the process of moving into my new flat easy and stress-free. As a tenant, it's nice to know you're renting with such a good, responsive agent. Can't recommend them enough!
It has been lovely working with you to find your perfect rental property, we wish you the best and hope you enjoy living in the area. Thanks from Kirstey and the Mansons Team.
Fantastic experience: Excellent experiences dealing with Mansons. Their administrator was particularly excellent and has a very proactive and professional approach. Thank you for your help, Marie.
Thank you for your kind comments Mr Stanbury, I look forward to working with you again in the future, Marie
Fantastic experience: Joined up thinking and really do phone you back if they say they will. As a tenant i find Mansons helpful and understanding
Freddie really happy to hear you found the Mansons team helpful and understanding, appreciate you feeding this back to us and hope we can continue to support you, many thanks.
Fantastic experience: I have worked with Manson's now for 10 years. As letting agents they have always been pro-active in finding tenants each year, timely in getting quotes/repairs carried out and efficient in keeping the required paperwork up-to-date. More recently i have sold my apartment via their sales department (Deborah was my contact). Again the approach that i saw was professional, efficient and engaging. From finding prospective buyers through to completion of the paperwork/sale Deborah was a guiding hand and an essential help. I would gladly recommend Manson's Property Consultants to any perspective buyer, seller, landlord or renter. Andy
Thank you so much Andrew for the lovely, kind words. It has been a pleasure looking after the property for you. After a protracted complicated sale, it is so rewarding when it crossed the line. Deborah & The Property Management team at Mansons.
Fantastic experience: Fantastic estate agents. Claire is extremely friendly and responsive and happy to help with any query. I'd absolutely recommend them to friends and family. Thank you Claire!
Many thanks for your kind feedback Fardeen, best wishes to you both in your new property.
Thanks Claire
Fantastic experience: Claire was extremely helpful with regards to renting a property, I have had to deal with many letting agents over the past 6 years and Claire was definitely the most responsive and professional! Would definitely recommend
Many thanks for your kind feedback James, I hope you will both be happy in your new property.
Thanks Claire
Fantastic experience: Nick has a comprehensive knowledge of the area and instilled an absolute confidence in his ability to get the job done.thoroughly recommend Mansons.
Thank you so much for you kind feedback Karen, it was my pleasure. Nick
Fantastic experience: We had originally found Masons whilst looking for properties on rightmove and applied for a property, they have been very professional, friendly and responsive. Would definitely recommend this agency to friends and family. We are currently living quite a distance from Newcastle and Masons have helped work around this with virtual/ video viewings and answering all questions we have asked.
Toby it has been our pleasure to work with you finding the right property, thank you so much for leaving the review of your experience with our company. Many thanks from the Mansons team.
Fantastic experience: I’ve lived in nearly 20 rented properties and honestly Mansons have been the best yet. Great service, very responsive in case of any maintenance needed as well as friendly and professional to speak to. Highly recommend
Hi Jan, Thanks ever so much for such a lovely review, we really appreciate your kind words, it’s also great to hear our service has been the best you have received in 20 years!, we can guarantee it will be moving forward too . Thanks Jemma
Fantastic experience: The team were really responsive and couldn't have helped us any more with our move! They were happy to operate around our situation and our needs. A very friendly and professional service throughout.
Ryan we are really glad to hear that you found the service friendly and professional, please let us know if there is anything else we can help with. Many thanks from the Mansons team.
Fantastic experience: We have rented through Mansons for 3 years now, the team are great, always get things done for us, and we have never had any issues, thoroughly recommend them.
Hi Jo, Thanks a lot for your kind words, we really appreciate you taking the time to leave us a review, it’s lovely to hear you would recommend us and it’s been great having you as a long running Tenant Thanks Jemma.
Fantastic experience: As a prospective tenant I found Mansons straight forward and punctual through to the conclusion of the tenancy process.
Hi Tracey, Thanks ever so much for your review, it’s great to hear you found the process so straight forward and continue to do so throughout your Tenancy. Thanks Jemma
Fantastic experience: Mansons have always provided me with a very good service and excellent tenants. I have no hesitation in recommending them.
Thanks for your lovely comments and 5 Star review. It is a pleasure working with you and finding you tenants. Thanks from Kirstey and the Mansons Team
Fantastic experience: Manson’s have been taking care of my properties for 3 years and I have found them to be excellent in all areas. The management of my properties by Mrs Cyndi Barrow has been nothing short of outstanding... I highly recommend Mansons letting agency!
Kerrie we are so glad to hear you're happy with the service and thank you so much for the fabulous 5 star review, Cindy.
Positive experience: Mansons are very professional and take great care of there properties.I have been very happy with them and will continue to rent from them in the future.They have a great team taking care of everything . Keith Woods I MOVED BACK TO THE NORTH EAST AND HAVE BEEN RENTING A FLAT FROM MANSONS.I HAVE FOUND THEM TO BE VERY PROFESSIONAL AND TAKE CARE OF EVERYTHING.I DEALT WITH KIRSTY IN THE BEGINNING BUT NOW I DEAL WITH JEMMA.THEY ARE BOTH EXCELLENT AND ALWAYS. VERY PROFESSIONAL .I WISH TO CONTINUE TO RENT FROM THEM FOR A VERY LONG TIME. BEST REGARDS KEITH WOODS
Hi Keith, Thanks ever so much for taking the time to write such lovely words, we are so pleased to hear how happy you are with us as a company and your home, we also look forward to having you as a tenant for a long time to come. Thank you again Jemma
Fantastic experience: Our viewings of the potential properties went very smoothly and the guide was very friendly and knowledgeable. Claire in the office was very helpful and quick with responses and everything went very smoothly!
Hi Sarah, thank you for your feedback. Please do let us know if we can be of any more help in the future.
Hope your both happy in your new property, Claire and the Mansons team.
Fantastic experience: highly recommend Mansons. Provided us with all the knowledge and experience of the area we needed throughout the process.
Thank you for feeding this back to us Derek, really grateful for you taking the time to let us know by leaving this fantastic review. Please do let us know if we can be of any more help now or in the future. The Mansons team.
Fantastic experience: Very friendly, helpful, and professional agents. Special thanks to Claire for taking care of us. Highly recommend this agency. As an international student, I've rented with many agents around NorthEast. The best of them all is Manson's. Well done
Rachid so glad to hear you found our service helpful and professional, thank you so much for taking the time to let us know and hope you're very happy in the property. Many thanks Claire and the Mansons team.
Fantastic experience: Excellent estate agents. Staff are really friendly and helpful. Would highly recommend to anyone, definitely the best estate agents we have used in Jesmond. A lot more helpful and approachable than Pat Robson.
Thank you so much for the kind words Kamilah. We value your feedback and will keep it in mind moving forward. If we can help with anything in the future please do not hesitate to contact us, many thanks Debbie
Fantastic experience: Almost a year renting through this agency. Very smooth and quick process upon moving in. Excellent communication throughout our first year and any issues with the flat have been resolved immediately can't recommend enough.
Hi Mark, it’s great to hear your move in went so smoothly with our lettings team and continues to do so through property management , we look forward to working alongside you for a long time to come. Thanks again for the lovely review, Jemma.
Positive experience: I was looking for a flat from abroad and not able to travel for a viewing due to the pandemic. So choosing a place seemed daunting. However, Mansons offered a video viewing and readily responded to all my queries. Everyone at Mansons has been very helpful from the moment I contacted them to see if the flat I wanted was still available to the signing of the contract.
Many thanks for the review Gaby, we hope you get settled into your new property, many thanks Claire and the Mansons Team.
Fantastic experience: Having been a tenant with Manson's for a few years now I can safely say that they have been fantastic. Everything is made clear and digestible by their team of friendly, helpful professionals and any issues I've had were dealt with quickly and effectively.
Hi Damon, Thanks so much for taking the time to leave such a lovely review, we really value your feedback! It’s great to hear you are happy with our service and we hope you continue to do so for a long time to come. Thanks again Jemma
Fantastic experience: These guys made moving to Newcastle and finding a new home very easy for us. Very helpful and were happy to answer all of our many many questions. Great service - couldn't fault it! Thanks again Kirstey and Andrew!
Hi Laura, many thanks for your lovely review, we really hope you settle well into your new property. Best wishes from Kirstey and Andrew.
Fantastic experience: This is my first time renting and I have to say all the staff at Mansons have been really helpful. And my move went really smoothly and to plan. I would highly recommend them.
Hi Valerie, we are really pleased everything went so well with your move, Thank you for your lovely words Jemma.
Fantastic experience: I have been a client of Mansons for just over 2 years and I have found them to be a very supportive and quick to act. I currently rent a property and as a tenant I feel I’m in safe hands consistently. If you are looking for reliable estate agent then look no further. Thank you, Steve.
Hi Steve, As a long running client we really appreciate your review, it is so kind of you to take the time and leave such lovely words, Thanks Jemma.
Fantastic experience: Rented via Mansons for 5 years now and they have always been helpful, professional and quick to respond to any queries. By far the best agency in Tyne and Wear.
Hi Rebecca, thank you for your kind words and taking the time to leave a review. Jemma
Fantastic experience: Me and my boyfriend have recently moved through Mansons Newcastle Estate, Letting & Property Management. I have personally rented for the past 12 years and have found this estate agents really efficient and extremely helpful. Kirstey was really informative throughout the whole process and made moving easier. Thank you.
Hello Laura, really appreciate the time taken to review your experience of Mansons service and the team. Many thanks Kirstey .
Fantastic experience: Very warm, welcoming and excellent service from the moment we stepped in their office till after we moved in the property! Highly recommended! The agents made sure we found a property that suited our requirements best and were with us all throughout the process!
Hi Georgios, many thanks for your review. We hope your move went smoothly and look forward to working with you again in the future. Thanks from Kirstey and the Mansons Team.
Fantastic experience: I've been renting a flat with Mansons for almost 1.5 years. The team is very professional and they had a very quick response when I needed a boiler fault to be fixed. I would highly recommend this agency to others.
Thank you for very much Valentina it's great to hear such positive feedback, Thanks Jemma
Positive experience: Had a really good experience renting through Mansons. The woman who showed my mum and I around the prospective properties was friendly, welcoming and honest. The letting process went smoothly and it was useful to complete the signing online as I was moving from outside of Newcastle and it was difficult for me to get to the office.
Thank you very much for your kind comments Emily, it was lovely to meet yourself and your mum and show you round properties we had we rental. I'm very pleased you we managed to find you a lovely property to settle into here in Jesmond and wish you luck in your new job.
Fantastic experience: Have used these for a few years now. Jemma, Debbie and Cindy are always very efficient and communication is great. First class service, would recommend.
Hi Ian, such lovely feedback, thanks very much Jem x
Fantastic experience: Great service from all the staff at Mansons, couldn't be more helpful and understanding of requirements, would definitely recommend them to anyone. 5 star.
Thank you Freya for the fantastic 5 Star review
Fantastic experience: Mansons have been a very efficient company to deal with. Debbie was my main contact in property management. Her advice and knowledge helped my with a very tricky situation. I would recommend Mansons if you wish to rent your property.
Hello Laura, really happy to hear Debbie was able to help, thank you for the review.
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