Pat Robson & Co. Ltd

Fantastic experience: We’ve just started letting a property for next year and just signed off, the process was easy and quick and shoutout to Abbie for the amazing support and help along the way.

Fantastic experience: Hi just leaving a excellent review for georgina Murray for looking after me in my rented property from pat robson.......no job to big are small and always asked if there a problem before an problem occurred.....shes been my property manager and really looked after me .....thank you

Fantastic experience: I can honestly say the service from Pat Robson has gone above and beyond anything else I’ve experienced with other estate agents! They’ve managed our rental property for the past five years and have been consistently reliable, proactive and genuinely caring throughout. Communication has always been clear, issues are handled quickly and professionally, and it’s been obvious they actually take pride in doing things properly. We've been super impressed with the team and just wanted to say a genuine thank you for making the whole process so easy and stress-free over such a long period of time. Highly recommend!

Fantastic experience: Absolutely outstanding. Using their AgentSwitch service they helped me move away from a problematic previous management company, then resolve a difficult tenant situation, and manage a full property refurbishment, all while I was on the other side of the world. Laura was brilliant from the very first contact, professional, responsive, and reassuring. Reece, my property manager, has been exceptional throughout: proactive, detail-focused, and a superb communicator. I always felt fully informed and completely confident everything was being handled properly. A genuinely first-class service. Could not recommend them more highly.

Fantastic experience: Abbie P has been an amazing help to me and my housemates. Abbie is very thorough, patient and clear when explaining things both on the phone and via email. I really appreciate all of her support over the past few months with our tenancy changeover. Our situation has been quite stressful and Abbie has consistently gone above and beyond to make the process as smooth as possible. Her professionalism and kindness have made a world of difference. Thanks so much from all of us Abbie!

Fantastic experience: Having dealt with Pat Robson for both a letting and sale, I could not recommend them more. Friendly, efficient and professional in all dealings. Daisy was extremely helpful with the sale.

Fantastic experience: Great experience setting up our new tenancy. Fast and efficient. Cameron & Abbie have been very helpful.

Fantastic experience: I've used Pat Robson & Co. for many years as a landlord and always found them to be excellent. Attentive, friendly and knowledgeable staff and always great service.

Fantastic experience: Great experience with Abbie at Pat Robson. She was extremely prompt with my queries and guided me through my tenancy changeover process in a professional manner.

Fantastic experience: I wanted to wish all the staff at Pat Robson a Merry Christmas and happy New Year for 2026. Pat Robson have offered me an excellent service over the last 10 years. Tim in particular has helped me with some property sales and property purchases. And also his team lets out four buy to let properties some of which they helped me purchase. The whole team offers a very professional and up market service which is consistent and reliable. They are very attentive to their landlords and tenants wishes with a prompt and efficient service when repairs or administrative problems surface. In particular I’d like to make a big shout out to Georgie. She is extremely hard-working, polite and knowledgeable. I feel very reassured and pleased that she acts as my personal property manager.

Fantastic experience: A great service from my property manager and all the staff at Pat Robson in providing a highly professional service.

Fantastic experience: As tenants we’ve had a positive experience with Pat Robson over the last 5 years. Communication has been clear and professional throughout, and any questions or issues have been dealt with promptly and efficiently. A special mention to Reece Brown, as our direct point of contact as Property Manager. He has been helpful and approachable at all times. He’s always responsive, explains things clearly, and follows up. It’s reassuring to deal with someone who is proactive and genuinely cares about providing good support. Overall, we’ve found the agency reliable and easy to work with, and I’d be happy to recommend them from a tenants point of view.

Fantastic experience: After two decades of working with Pat Robson I can confidently say that their service is the best.

Fantastic experience: Pat Robson have been my Management company for some 15 years, consistently providing a polished service, from finding tenants, attending to all the usual red tape that this industry is frought with and the usual maintenance and all in such a professional manner , regardless to whom you speak to it’s always business with a smile. More recently they have sold two of my properties achieving the asking price and attending to all the follow ups between solicitors, buyers and myself. I would have no hesitation in recommending this company, whether your selling, buying or wanting a full management company to attend to your Landlord requirements. From Reece who takes care of maintenance issues and reports to Katherine who simplifies the legals and takes care of the letting team and Nick who takes care of the payments and everyone else in between they all together make a great Team.

Fantastic experience: Pat R has managed my portfolio for many years now. They are great to work with and Reece especially is always responsive and helpful. The sales department is also above industry standard in my opinion. Highly recommend this company

Fantastic experience: Pat Robson & Company is a highly professional organisation. As a landlord, I am delighted with their efficiency and helpfulness. The company has an extremely effective client focussed ethos and our management supervisor is incredibly helpful and highly capable. Overall, an outstanding organisation. Thank you.

Fantastic experience: I've had Pat Robson & Co looking after a number of properties for my wife and I for over a decade now and am very happy to recommend their services very highly. Things do go wrong with property from time to time, particularly the older ones and its great to have Pat Robson on side as they're on the ball and know all the right subbies to pull in as required. Happy to give them 5 stars

Fantastic experience: I had an excellent experience working with Pat Robson. Special thanks to Cameron Mcllduff and Abbie Percival for their exceptional support, kindness, and professional guidance throughout the process.

Fantastic experience: Excellent service from Pat Robson. Emma (our property manager) is always very responsive and on top of any issues that need to be addressed

Fantastic experience: I've owned property in Newcastle Upon Tyne for 18 years. During that period I have used four different Property Management Companies. Pat Robson & Co are by far the best. Always professional their support and advice is first class. Great communication with Landlords and I believe good value for money. I feel they are working for me, looking out for the landlord and being proactive with advice and suggestions. My manager Brad is the best I've dealt with. Polite, efficient always on top of a problem, he gets things done. Equally important he gets on well with tenants. All the staff at Pat Robson have been excellent. Throughly recommended.

Fantastic experience: I have used Pat Robson for many year as my letting agents and can fully recommend the company. The staff are timely and responsive to issues and my recent property manager Brad has been very expeditious in navigating a tricky situation that has arisen through no fault of the tenants or landlord so a personal thanks for that.

Fantastic experience: Reece and Nicholas are two little gems in the Pat Robson diamond collection! Attentive, responsive and accountable, and fun to work with. We couldn't run our portfolios without them and they are greatly appreciated :-)

Fantastic experience: As a plumber who sub contracts to Pat Robson I have always found the staff very professional and extremely helpful. The maintenance team including Evita, Nick, Emma, Liam and more have always been efficient when it comes to organising and sending jobs through. The Fixflo app is also a great tool !!

Fantastic experience: I’ve had an excellent experience with Pat Robson & Co. The service has been consistently professional and very responsive. In particular, Bradley Roberts and Nicholas Langford have provided timely and helpful communication throughout - always keeping me informed and ensuring everything was handled smoothly. I would highly recommend their service.

Fantastic experience: I have used Pat Robson since 2018 with two different rental properties and found them to be proactive, helpful and extremely reliable. Their advice on all matters has been very helpful to me as a new Landlord. I couldn't have asked for more and their "promises" have always been delivered - very much a "you asked, we did" practice. Such a personable and professional team too.

Fantastic experience: We chose Pat Robson after considering a number of local estate agents. They were very helpful not only in marketing and arranging viewings, with great attention to detail, but also in their proactive support and advice.

Negative experience: ⸻ If you are renting with Pat Robson, forget about your deposit. They never raised a single concern during any of our inspections, yet suddenly at checkout we were painted as the “worst tenants ever” with exaggerated, baseless claims clearly aimed at withholding the deposit. Their behaviour throughout the move-out process was aggressive, intimidating, and completely unprofessional. Issues that were never mentioned before were magically “discovered” at the end, including things that were already present when we moved in — things they had conveniently left out of the check-in report. Ya It felt like a deliberate strategy to exploit tenants who might not challenge them. Please, document everything if you have no choice but to rent through them: photos, videos, timestamps, every message. They rely on people being too stressed or tired to fight back. Newcastle has far more honest and fair letting agents. If you value your peace of mind and fairness, avoid Pat Robson.

Fantastic experience: Pat Robson have been managing our properties for over 25 years. Their service levels are fantastic and they are very responsive to both landlord and tenant queries. We have also had very few problems with tenants and really value their tenant finding services. I would highly recommend them for anyone needing property management services

Fantastic experience: We moved the management of our HMO properties over to Pat Robson in July and I have been delighted with their work. Emma Flecknell is our property manager and she is wonderful, she is excellent with communication, always at the end of an email or phone call and has been extremely helpful during a difficult handover from a different agent. I highly recommend using them

Fantastic experience: Had a really smooth experience with Pat Robson & Co, especially thanks to Abbie Percival. She was super helpful, quick to respond, and made the whole process easy and stress free. Couldn’t have asked for better service! Highly recommend

Negative experience: Don’t use these if you want any honesty. This estate agent did not address the needs for the housing I was in. And unfortunately lots of neighbours who also were from this estate agents experienced the same issues they don’t give to the full deposit back and they lie constantly saying they will sort things and the do not. They pretended to fix the fire alarm and that was also not fixed they are just out to get as much money as they can. And you will not get your full deposit back even if you have house cleaned.

Fantastic experience: Talia was very informative and easy to talk too. Great experience

Negative experience: If you don’t want your deposit back this is the best one to go for. Would give 0 if possible, customer service awful, would not recommend to students

Fantastic experience: Abbie P was so helpful throughout the process of moving in as well as the rest of the team at Pat Robson. Very fast responses and actions taken were quick too :)

Fantastic experience: Every aspect of the service received from Pat Robson was outstanding - absolutely brilliant agent, highly recommended!

Fantastic experience: I have used Pat Robson to manage a rental property for almost 30 years. Throughout this time the service has been really excellent. The landlord team has always been responsive, and actioned issues immediately. I have been able to rely on the team to completely manage things, from maintenance issues, refurbishment, tenant finding and vetting, and finally a smooth transition when I eventually sold the property. I have been impressed at the process to obtain quotes for required works, which have always been sensible and the suggested works entirely appropriate. Record keeping is excellent. I would have no hesitation whatsoever in recommending Pat Robson as a letting agent, and really appreciate their comprehensive service, and support they offer.

Fantastic experience: I had a wonderful experience with Pat Robson while renting my new place. The entire process was incredibly smooth and quick — everything was sorted within just a few days. Abbie was extremely helpful throughout, always available for calls and quick to respond to any queries. I also had a special request regarding my move-in date, and Abbie was very helpful and accommodating in arranging an earlier key collection. Overall, the process was seamless, professional, and pleasant. I’d definitely recommend Pat Robson to anyone looking for a reliable and responsive letting agency.

Negative experience: Pat Robson are notorious in Newcastle for exploiting tenants and clawing back deposits with inflated, often baseless charges. Their behaviour is aggressive & unprofessional. They thrive on making the moving-out process stressful and intimidating, hoping people won’t fight back. It’s a deeply shady way to operate and shows zero respect for tenants who have paid rent and looked after their homes. If you value fairness and peace of mind, avoid Pat Robson at all costs. if you have to go with them, document EVERYTHING. They will miss photos of damage / dirt on their check in report only to add them in on checkout so make sure you have photos saved of it all. Newcastle has far better agents who don’t rely on predatory practices.

Fantastic experience: I have a great relationship with Emma Flecknell and Lorna Banner. Brilliant, speedy responses. Keep me up to date with all concerns. Great service. Thank you so much

Fantastic experience: I can highly recommend Tania King at Pat Robson in Jesmond if you are a landlord and are looking for someone who really looks after her clients then you can do no better!

Positive experience: I’ve recently started a tenancy with Pat Robson & Co. and had a great experience thanks to Abbie Percival. She made the whole process smooth and stress-free, guiding me through the paperwork and clearly explaining everything along the way.

Fantastic experience: We have recently moved with Pat Robson and Abbie has been really helpful. She helped us obtain an inventory list for the property before moving in and she has been really responsive to emails and communications. She has helped to make the move in process run smoothly and we are so grateful for her help. We are pleased to be moving with the Pat Robson team as well, who are all kind staff.

Fantastic experience: Had a great experience with Pat Robson. Danielle was communicative throughout our buying process and helped us understand the process and stay connected with the seller. Can’t thank Danielle enough for all her support.

Fantastic experience: Super helpful in our house purchase. Danielle was great whenever we needed something, thank you!

Negative experience: I have rented through seven agencies in the last ten years, and Pat Robson has been my most distressing experience. After the suicide of a previous housemate, while managing my ADHD and severe illness during the move, I was pressured to vacate and immediately pre‑consent to deposit deductions using the agent’s internal form, under threat of small claims court. I had also offered to send in professional cleaners and repairers at my own expense to mitigate costs, which they refused. This caused extreme stress while I was grieving and physically unwell. The rent arrears they pursued were largely the result of my co‑tenant abandoning the tenancy without notice. I continued to pay my share (£420 per month), yet the agent chose to hold me solely responsible for the full rent, double‑charging me for a month and ignoring my written communications challenging their incorrect calculation. Rather than pursuing the other tenant or acknowledging partial payments, they applied aggressive pressure and threats instead of seeking a fair solution. The agent also misrepresented the Tenancy Deposit Scheme (TDS) process, claiming that only rent arrears could be handled through TDS and that deductions must be pre‑agreed via their private form. This is misleading: arrears are a separate contractual matter, but deposit handling and tenant treatment must comply with the Property Ombudsman (TPO) Code of Practice, regardless of arrears. Breaches of the TPO Code include: • 1d & 7a/b: Misrepresentation and misleading communication about my rights under the TDS ADR process. • 1f & 23b/m: Failing to treat a bereaved and disabled tenant with care, and applying aggressive pressure. • 17d & 17f/g: Mishandling of deposit discussions, ignoring written communication, and failing to engage fairly with the official dispute resolution process. While Pat Robson publicly claims to encourage TDS disputes, my experience has been the opposite. I have escalated this to the Property Ombudsman for investigation due to the severe distress, procedural breaches, and mishandling of my tenancy. This review is a warning to both landlords and tenants alike: tenants may face pressure, misrepresentation, and unfair double‑charging, and landlords risk reputational and financial damage from the mishandling of tenancies.

Fantastic experience: We've had a great experience so far with finding our property to rent and signing the tenancy. Smooth process, and we had all our (many) queries answered quickly along the way. Our thanks go to Grace for showing us around and to Abbie for making the whole process so smooth! Great service all around. Thanks a lot!

Fantastic experience: Even though I am quite sceptical about letting agencies, I’ve had a great experience with Pat Robson. From the very beginning, the team was professional, responsive, and helpful. They made the entire letting process smooth and stress-free, providing clear communication every step of the way. Whether it was arranging viewings at short notice, answering questions promptly, or ensuring all documentation was handled efficiently and quickly. They are really trying to build trust with you. Our new flat didn't have a bed in one of the bedrooms (even though it was advertised as furnished), yet they were able to communicate that with the landlord and provide us with one. Special thanks to Cameron and Abbie for getting us this amazing place we can call home! :)

Fantastic experience: Really good experience renting a property with Abbie as an agent. She was efficient and easy to contact and we really appreciate her help!

Fantastic experience: I had a great experience with Pat Robson & Co. Ltd with my move to Gateshead. In particular, Abbie was very helpful and super responsive, would highly recommend!

Fantastic experience: I am happy to confirm that I have received the most amazing service from Pat Robson & Co. I am moving into a rented flat in a few days and the entire process has been so smooth and efficient, absolutely flawless. My main contact was Abbie P and she has honestly been fantastic. I actually cannot speak of Abbie highly enough, she is so friendly and helpful and super efficient. As this is my first time renting anywhere I have had quite a few queries and Abbie has always been on hand to help me through the process. I would 100% recommend Pat Robson, a fantastic organisation.

Negative experience: Unprofessional approach - Be vigilant when renting from Pat Robson. We initially rented thru another agency and later Pat Robson took over from our previous agency. When we moved out, we left the property in the same condition as we received it. However, Pat Robson wanted us to repair everything that had already been there before.

Fantastic experience: Pat Robson have been fab from start to finish! Both Cameron and Abbie have been super helpful in getting everything processed and sorted as soon as they can, I would definitely recommend for their amazing service!

Fantastic experience: Pat robson has been great over the past year. Especially, the rescue mission carried out by the kids with the main inside man being Charlie’s dad. I just wanted to say a massive thank you to Abbie Percival who has amazing in fixing things and aaaa

Fantastic experience: I had such a smooth and easy experience with Pat Robson & Co. All the staff were lovely and so helpful and made the process really easy. High recommend using them!

Fantastic experience: I have partnered with Pat Robson for over 20 years and always found them to be a great business, professional team and fully understand the legal regulations. Thank you all for looking after our tenants and property!

Fantastic experience: Pat Robson & Co. Ltd made the letting process very smooth. My point of contact, Abbie, was friendly and quick to respond. The Goodlord system they use ensured the necessary documents were delivered efficiently.

Fantastic experience: I have rented a property through Pat Robson & Co. Ltd and they have been excellent from start to finish. They made the entire process quick and painless, particularly Abbie and Grace from the Jesmond branch who were first class throughout it all. I can’t speak highly enough of fantastic work they have provided!

Fantastic experience: We’ve had a great experience with Pat Robson. The process has been seamless and we’re moving in very quickly. Abbie and Daisy have been great to work with and we would highly recommend them both.

Fantastic experience: I can’t praise Pat Robson & Co enough. They sold my property in no time at all but what is even more impressive is the way in which they’ve kept me informed throughout the whole process, from taking my initial instructions to finding my buyer. At this stage I’d like to particularly thank Brad and Tanya for their help whilst the property was let and Tim, Grace and Danielle for their hard work and help since it was placed on the market for sale.

Fantastic experience: I dealt with Tania who assisted in setting up my tenancy and have been so impressed with the efficiency and professionalism. Tania was on hand to answer all my questions and everything was completed so quickly. Highly recommend Pat Robson and Tania in particular!

Negative experience: One to avoid. upon moving into the property, which was "cleaned to a professional standard," the garden was overgrown, dirt and debrey on the carpets, clogged extractor fans, food marks on walls, and drying board. This paired with a long list of maintenance issues. One issue was that the bathroom light was not working. Their response was ‘See attached light on’ … which somehow was the solution we were looking for. The maintenance team tried to avoid and minimise their contact both with required works and any attempts at communications. Most issues were fixed when our contract was due to expire, as our response was that it would not be extended unless all the outstanding maintenance was rectified. Attempts at retrieving our deposit were slow and used delay tactics to make the process as slow as possible. Several phone calls were made to the office team, but every time a call was made the response was ‘the maintenance team is out of office right now’ when messages were passed on, no response was given, even using e-mail, they were ether ignored, or a short response was given at 16:59. When Pat Robson finally issued a response regarding our deposit, they wanted to take over £200 from the deposit. Within the email, it stated that there would be a follow-up email containing the evidence for their claims (this never arrived). When pressed for a response, the maintenance team said if we were unhappy with the charges, we would have to take the process via TDS, and no further communication would be taken to discuss the matter. The proposed deductions included a £10 charge for a replacement light bulb, which was working when we left the property. A £65 mattress clean, which was shown to already be dirty in the check-in photos. A further £150 for a ‘deep clean of the property’ while providing very blurry photos that did not show the property matching the claim they were trying to make. We are now awaiting the response of TDS after leaving the property almost 6 months ago.

Fantastic experience: I was very impressed with the team's professionalism and kindness during my application process. Their assistance was invaluable, and they made the entire experience positive. I especially want to thank Abbie and Cameron for their exceptional support. Their dedication and responsiveness were truly appreciated. I highly recommend their services.

Fantastic experience: Liam has been a godsend in preparing my property for rental. He has organised a total refurbishment of the property and the quotes he got were very reasonable. At every stage of the process he has checked the work and provided photographs. Being a distant landlord these continuous updates have been reassuring. Thank you for your attention to detail Liam.

Fantastic experience: Hi My name is lee I feel I must write this review to let everyone know exactly how professional Pat Robson estate agents are, especially Liam There knowledgeable in all aspects of property management and current legislation Meaning your property is never exposed to any pitfalls that might come your way as a landlord I highly recommend them to be your agent of choice. I have advised our landlord friends to move there properties over to there exceptional team of highly trained professionals

Fantastic experience: Abbie was superb in her customer service. She was warm, inviting and open to provide answers to any queries we had. She was a huge help in finding our family a place to rent during what was a very busy turn around for properties. She listened to our needs and reached out immediately once the appropriate place came up on the market. She handled the process smoothly and without hurdles. My thanks to Abbie and the Pat Robson team for their diligent help!

Fantastic experience: We have found the service at Pat Robson to be excellent. There has been good communication and rapid response to queries raised. We are especially impressed with the work Georgina has done with regards to regularly inpsecting the property and arranging for jobs to be carried out.

Fantastic experience: I would like to say a massive thank you to Georgina Murray the Property Manager at Pat Robson , she has done a brilliant job managing our rental property over the years and also now getting it ready for sale , she always goes above and beyond , I would highly recommend. Thanks again Anne and Graham Hartley

Fantastic experience: Thank you Pat Robson & Co. team for your assistance with my latest B2L purchase. Danielle and Grace were exceptional. Very responsive and flexible when arranged an online viewing (videos) as I travel a lot with work. Answered all my questions and added more info that I wasn’t aware of. Laura and Tania were very helpful when it came to letting the property out. I particularly benefited from Laura’s knowledge of the market in the area. Overall, excellent communication and excellent and friendly customer service. I look forward to our next cooperation. Well done all!

Fantastic experience: 25 years of working with the Team at Pat Robson has been a magnificent success. They have been faultless, truly faultless. Nothing is too much trouble - their systems are clear and efficient and the overall service is exemplary. Hurrah for the Team and huge thanks for everything. (My property has sold, but if I were to be a landlord again - it would only be with Pat Robson, of course!)

Fantastic experience: I lived in a Pat Robson property last year and had some unrelated issues almost a year after we moved out - Georgina was extremely helpful in quickly providing the information I needed and reassuring me. Thank you so much!

Fantastic experience: Danielle McEntee was our Sales Progressor. She is a very good communicator, and was anxious to re-assure us at all the stages of what turned out to be a very difficult and complicated journey. She was excellent. Thank you Danielle!

Fantastic experience: On behalf of LDA Group we would like to thank Pat Robson for being a wonderful company to work alongside, everyone is so professional and pleasant, we look forward to growing our relationship with this brilliant local business. Kind regards, Louise Potts, Social Value Manager, LDA Group

Fantastic experience: Lorna kindly provided a landlord reference at no cost for which I am very appreciative as it helped with renting a new place due to relocating. I know some other companies can charge for this service so I was happy it was possible to receive it quickly and in a courteous manner.

Fantastic experience: I am very grateful to Abbie and Cameron. Cameron was so helpful and explained to me every detail about the flat patiently and very clearly. He was pretty quick in responding to my emails and calls. Abbie was so gentle and patient to address my small to big concerns related to renting the flat. She was also very quick in responding to my emails. I sincerely apologise for being so questioning and queried too much. She still heard and answered all my queries so humbly. The whole process was very smooth. I am really thankful to Pat Robson too. I wish Cameron and Abbie all the best for all their future endeavours. Both of you are superb in completing your responsibilities or duties very diligently. Best Regards, Sumit Negi

Fantastic experience: I have had many emails to complete the procedures with Ms. Abbie. She is wonderful. She responds to the email quickly and tells me what to do. Thank you very much. Things have become easier with her.

Fantastic experience: Pat Robson have managed a couple of properties for me for 15 years. The experience has been excellent.This is exemplified by the exceptional help given by Emma Flecknell, Assistant Head of Property Management. I recently had a major issue with Newcastle Council with which I needed help. Emma listened to my needs, made sure she understood the issue and took control of the situation. She used her considerable management, interpersonal and communication skills to work with the Council to successfully resolve the issue. Based on Emma's and others outstanding performance I can recommend the Pat Robson Property Management Company.

Fantastic experience: I recently let my property through Pat Robson, and Georgie was my Property Manager, she helped with some issues I had when I first moved in and even popped round to show me how to use my weird thermostat! Going above and beyond my previous estate agent experiences.

Fantastic experience: I had a great experience finding and renting with Pat Robson! Thanks Cameron, the agent, for answering all my questions during the viewing, and Abbie for the smooth sailing process getting documents and checks sorted. Would def recommend!

Negative experience: I almost never leave reviews but i feel obligated to leave this as a warning for future tenants. DO NOT LET THIS AGENCY SCAM YOU OUT OF YOUR DEPOSIT. Although living under this agency was pretty terrible (my loft room had a broken drafty window my entire tenancy which they only bothered to fix on my last week) this review exists because this agency tried to scam me and my friends out of our deposit. When we came to the house it was in a terrible state. Dirty, overgrown, broken items, etc. We instantly told our them this and sent them an itemised list of everything that was wrong with our property (aside from the extortionate rent). This was supposedly instantly logged on their system. This included a broken radiator, broken lights, shower head, fridge, and a horrifically overgrown garden. All of which they tried to charge us for at the end of our tenancy! Upon move out they tried to scam me and my friends out of £300 for damages to all the items which we told them were broken from the start. Which they also never bothered to fix in the whole year we lived there. Although I would usually give the benefit of doubt that that was just pure incompetence, I sadly have to go with the likely explanation that they are instead thieving ghouls. At every. Possible. Step. of the deposit dispute Pat (or Robson I haven't yet identified which Greedmonger is in charge) made every action in fighting their ridiculous claim AGONY. They refused to speak with us, instead instantly going to DPS which they know takes months and meant that me and my friends who desperately needed this money would not get it for ages. Then when submitting counter evidence (wait for this) took OVER THE MAXIMUM allowed time to respond. Only after an agonising 4 months did we finally got a response... THEY DID NOT SUBMIT ANY VALID EVIDENCE FOR ANY OF THEIR CLAIMS. WE GOT ALL OF OUR MONEY BACK. So after spending the MAXIMUM amount of time to cause the GREATEST amount of agony to their previous tenants they had nothing to submit. One of two things happened here. Either every single corporate suite who's job it was to submit their (non-existant) evidence drooled so heavily on their keyboard that they simply no longer had any dry I.T. systems left to scam people with. Or they KNEW they didn't have a leg to stand on but tried to rob their tenants blind anyway. You decide which is more likely. P.S. if you want a giggle here are some photos of the place they had 5 people pay £400 a month to live in (on move in by the way)

Negative experience: Very poor performance. I found this rental agency very difficult to deal with. They don't answer their emails or phone promptly. I had to fly from a different city to view a few properties. However , they didn't seem to care or appreciate their customers' needs, and there was a delay in the decision to accept or refuse offers. Avoid if you can !!

Fantastic experience: The full process from the viewing to retrieving the keys to the property was really simple and all staff were attentive and friendly. Abbie and Cameron were both really helpful throughout.

Negative experience: Will try and bleed you for everything they can when checking out, including pre-existing issues, please take clear pictures of everything if you do rent as they will try on everything they can. Do not accept their ‘negotiations’ on checkout. Go through the DPS process, it’s the fairest way. Good luck

Negative experience: I would give 0 if I could. This company takes advantage of students paying premium rents. As a parent paying this rent I’m appalled at what has been allowed to happen. Upstairs bathroom flooded the first day my daughter took a shower due to faulty pipe work.The water was pouring through the ceiling which set off the fire alarms - installed within the electrics. My daughter was there on her own and very frightened. She contacted Pat Robson and was advised to phone the fire brigade .How is this morally right? Private landlords passing off their property defects to our already overwhelmed emergency services! Instead of getting it sorted themselves, the fire brigade had to come out and sort it. What if there was a road traffic accident or an actual fire with lives at risk? The damage caused by the flooding has still not been repaired- hole in the ceiling and soaking wet carpets and the tenants have been living with this for two months despite repeated pleas for help. If you can get any other accommodation not managed by this company- I would urge you to do it. We are now faced with having to take legal action which is a route we really didn’t want to go down. I urge Pat Robson to reply if he can deny these claims. From a very angry and concerned parent of a final year student with a chest condition.

Negative experience: AVOID AT ALL COST if you are a student unless your happy to be sharing your house for 3 month with a dead pigeon who doesn’t pay rent. Pat Robson smartly bordered up a vent with a dead pigeon inside.Leading to a decaying pigeon and maggots falling from the vent for 3 month which they refused to do anything about (see picture below)Their solution, put a sandwich bag underneath it. As I’m sure u can imagine the smell of a rotting pigeon and maggots was lovely and was absolutely not a health risk. To add to that they did nothing when repeatedly being told about a damp wall which they claimed was not damp(as you can see in picture anyone could see the wall was indeed damp). Surprisingly this damp wall eventually turn into mould. Who could possibly have seen that coming definitely not the professional estate agents. This mould left me with chronic illness which Pat Robson did nothing to act on despite letters from the doctor. They operate a mafia style business model where they will not do anything unless threatened with withholding rent and legal issues. So overall, I would recommend Pat Robson drop the word professional from their website as they are far from it.

Fantastic experience: Outstanding Property Management and Service! I’ve been working with Pat Robson for over 5 years now, and I can’t recommend them highly enough! From the moment I entrusted them with managing my properties, they’ve consistently gone above and beyond to ensure everything runs smoothly. Their Lettings management team (lead by Laura) is incredibly professional, responsive, and knowledgeable about the local property market. They handle everything from tenant screening and maintenance issues to rent collection with efficiency and care, leaving me worry-free as a landlord (who lives miles away). Communication is excellent—they keep me informed at every step and are always quick to respond to any queries or concerns. What really sets them apart is their attention to detail and personalized service. They truly treat my properties as if they were their own. Whether it’s finding reliable tenants, ensuring the properties are well-maintained, or resolving issues promptly, Pat Robson has exceeded my expectations at every turn. If you're looking for an estate agency that is reliable, trustworthy, and takes pride in offering top-tier property management, I wholeheartedly recommend Pat Robson. They’ve made managing my properties stress-free and incredibly rewarding! Thank you, Pat Robson, for your exceptional service!

Negative experience: Rented my flat out to me in a filthy state, and then at the end of my tenancy, took money from my deposit for cleanliness and supplying a mattress protector which I didn’t even get when I moved in. After disputing it, they refused to change the cost to me. So disappointing, I wouldn’t choose them as agents again as a student because they’ll take your deposit off you even if you scrub the place clean at the end!

Negative experience: Avoid using Pat Robson!! When it came to us moving out the house, we left it in a clean condition with very minimal damage. However they charged us over £500 for a deep clean, as well as an additional £500 nearly for other expenses such as mattress cleanings and repainting of walls. It’s become clear that this company takes advantage of students and uses their deposits as a way of refurbing the house to save costs.

Negative experience: Absolutely disgusting customer service with tenants, they absolutely RIP YOU OFF when leaving the house by charging awful prices for furniture. Horrible company from the start. We lived in abhorrent conditions at the start of our tenancy with EH & Council having to be involved. AVOID AT ALL COSTS

Negative experience: if you are interested in renting a flat with them and go to the effort of viewing and submitting a whole application, they will not even let you know that they submitted it or it was rejected and will leave you in the dark when you are trying to find a home. Grace Brown has 0 communication skills. Thanks

Fantastic experience: Great experience with Pat Robson whilst securing my recent property. I was a bit cautious having had some poor experiences with other estate agents, but the team were a great help. In particular, Carla was very helpful prior to, and throughout my viewing, before I was then passed onto Abbie who continued this professional, yet friendly, manner throughout. Thank you

Negative experience: Rented with these lot last year as a student. They were useless. The house came with the kitchen unusable due to work being carried out in the utility room. We were told it would be done before move in day however was not finished until a month into our tenancy. The shower was absolutely covered in black mould that we ourselves had to fix. One of the windows on the first was leaking heavily and they refused to reply to any emails even blocking the email address of one of the other tenants after they had asked for helped with the matter. The garden was a tip when first moving in and so was the whole house. When it came to moving out there was minimal damage to the house and we had cleaned it impeccably over a week period only to be given an £1100 bill. In this bill, they had charged us £300 for cleaning expenses after we had spent a week cleaning the house to a better state than we had received it. They have also charged us £300 for walls being painted that did not need to be. Basically they have refurbished the house and are now trying to put the cost onto us. It’s ridiculous to be honest. So for any student looking to rent I strongly advise to steer clear of these crooks unless you want your pockets emptied to increase their margins. Ridiculous company.

Negative experience: House was not ready for move in date and kitchen was completely unusable. Took pretty much all of our deposit for “cleaning” after we moved out, despite being left in significantly better condition than when we moved in. £320 for painting of two full rooms which was entirely unnecessary, and took another £600 from our deposits for small miscellaneous jobs they overpriced. Would not recommend any students get lettings here. Scammers

Negative experience: If I could leave 0 stars I would. To anyone looking to use Pat Robson as an estate agent, don’t. During our tenancy they entered our property without warning which when I got home from work, between the mess they’d left and our neighbours saying someone had been in our flat, I called the police thinking it had been broken into. Now we’ve moved out of the property, they’re charging us £300 in damages which when I’ve came back with photographic evidence that the damage was there when we first moved in, they’ve told me they will not be discussing it anymore and that I will be getting charged regardless. Awful customer service and they really know how to make you feel powerless in your own home.

Fantastic experience: Pat Robson have been absolutely fantastic in assisting me with the sale of my property. Always very friendly and responsive to any queries I may have. I cant thank them enough for their efforts throughout the whole sale process from advertising the property to liasing with solicitors and a rather difficult management company. Danielle, in particular, wass pleasure to deal with and really looked after us from start to finish. I would highly recommend Pat Robsons services. Thanks guys!

Negative experience: I’m sharing this review to highlight a very frustrating experience with this property management company and landlord, concerning a student property my son had the misfortune to rent. From the beginning of the tenancy, the property was already unclean and in poor condition. However, the situation worsened significantly when a pigeon got into a roof void and died, it then rotten and became maggot infested. The vent it was in led to the bathroom and the smell made the tenants physically sick. The pest control contractor assured the tenants that this would be a temporary issue that would resolve as the maggots died off, but this did little to address the significant discomfort my son faced during this period. Communication from the landlord and property management was lacking. They suggested covering the fan as a temporary fix but failed to follow up effectively or provide clear guidance, leaving my son to deal with the ongoing problem without adequate support. It felt as though their approach was to dismiss the issue, knowing that student tenants might be less inclined to challenge them. The claim that the property was "habitable" because there was an additional bathroom available was a poor excuse for the ongoing distress and inconvenience. Their dismissive attitude and refusal to acknowledge the impact of these issues when it came to the deposit return were both frustrating and unjust. Overall, this experience has been deeply disappointing. The property management’s failure to properly maintain the property and their inadequate handling of tenant concerns reflect a lack of respect and consideration. I would strongly advise prospective tenants to be cautious before renting from this company, as my experience reveals a troubling disregard for tenant welfare and proper property management.

Fantastic experience: Just moving into a flat we secured with Pat Robson. Carla was really lovely and helpful during our viewing and helped us complete the application to rent super quickly, and Abbie was also fab in assisting us to get the tenancy agreement and all the other admin sorted in preparation for the move in date. Really appreciate how friendly and approachable they both were! Overall a really good, friendly and straightforward process - definitely not as stressful as we have found other letting agencies in the area. Thanks again!

Fantastic experience: We have recently signed a tenancy agreement through Pat Robson. We were shown round the property by Grace and Abbie helped us to sort out the contract. Everything went very smoothly and we were really impressed by the help from Grace, Abbie and the rest of the team at Pat Robson!

Fantastic experience: We viewed and applied for a rental through Pat Robson and while the offer wasn't accepted Carla was amazing. Super friendly and great communication, she is a credit to this company. Thanks for the assistance.

Fantastic experience: Excellent service by Danielle and team dealing with the sale of my property in Heaton. Very responsive to emails and always kept up to date throughout the sales process. I would definitely use them again and have no problem in recommending them to others looking to sell their property.

Fantastic experience: We have had a brilliant experience with Pat Robson, they are a good estate agent which is difficult to come by for student flats! They were very responsive and made any repairs and answered queries quickly. Georgina was particularly helpful and very friendly - thank you Georgina!! We would recommend Pat Robson & Co.