Sarah Mains Estate & Letting Agents Newcastle

Fantastic experience: I have been a tenant for 6 months and it has been a lovely experience. All questions have been answered quickly and with great communication. They are easy to contact and all staff are always very friendly.

Fantastic experience: Scott Thomas was incredibly professional, direct and reasonable when it came to renting my home. This made the process flow very easily and without worry. I would highly recommend Sarah Mains Lettings and to Scott’s expertise within there rental team. Thank you

Fantastic experience: Overall, it was a really positive experience from start to finish. Communication was smooth, the process was clear, and everything felt well organised. Any questions I had were answered quickly, and the service was consistently professional. I appreciated the attention to detail and would definitely recommend this to others.

Fantastic experience: Consistently excellent communication and guidance from every staff member I was in contact with with throughout the process. Prospective tenants were well vetted, and the property was let to suitable applicants very quickly.

Fantastic experience: Sarah Mains have been great from start to present in terms of explaining the rental process to me and the delivery of the service. I would absolutely recommend them for property listing and management of rentals.

Fantastic experience: They done my documentation very quickly like with in 2 to 3 days and then i got the keys with in 4 days of the process started. Im really happy of their customer service and the commitment

Fantastic experience: An extremely professional and friendly service, would recommend to anyone wanting to sell a house. Thank-you so much for all your help and support

Fantastic experience: My first time selling a house. Everyone I dealt with at Sarah Mains was friendly and knowledgeable. All costs were clearly explained and the sale went through really quickly, which was great. I would highly recommend using Sarah Mains.

Fantastic experience: Great estate agent, super helpful and knowledgeable. They all clearly care about their clients. Thanks to all of them.

Fantastic experience: Great experience with Sarah Mains! Very helpful in all their communications and explained the buying process well. Super friendly!

Fantastic experience: Great experience with my property purchase at the Jesmond branch of Sarah Mains Jesmond. Really professional, responsive and supportive throughout the whole process.

Fantastic experience: Good at communication throughout the process. Friendly staff.

Fantastic experience: Sarah mains estate agents have been excellent in their support selling mu property. Their sincerity and communication skills are exceptional and i foubd thos a refresjing chamge. Thankyou for all your help.

Fantastic experience: A big thank you to the Jesmond Branch for your help, especially Lucy who went out of her way to support viewings at a very busy time for us.

Fantastic experience: Very professional and honest. We were carried along throughout the process and got more than we actually hoped to get. Great team!!!

Fantastic experience: Got to be the best estate agent in the north east by far, excellent communication, very professional, kept me informed on regular basis during the sale and purchase of my home, big shout out for Lucy, Kelly, lorna thank you and thanks to all the staff, keep up the good work, *****

Negative experience: I was genuinely interested in purchasing a property and had almost 40% of the deposit saved, with a full-time job, side gig as an Uber driver, and a small business. Additionally, I had an AIP (Agreement in Principle) from Barclays of £99k. However, my experience with this agency was extremely disappointing. I felt as though I was treated as though I was wasting their time. They didn’t ask for any details or attempt to understand my situation; instead, they repeatedly requested my name and contact information, promising a callback that never came. Despite my efforts to reach out the following day, my calls went unanswered. I can’t help but wonder if this treatment was related to my age, which is a shame as I was serious and financially prepared.

Fantastic experience: I really had great experience with the Agency. In particular Lucas and Elliot are very efficient in communication and sort out the issues very fast. I recommend them.

Fantastic experience: I had a very good experience with them. They are very efficient in replying to emails and do effective communication to sort out nay issues you face. I highly recommend it for friends.

Fantastic experience: Fantastic! Elliot has been so helpful from the start. Highly recommend.

Fantastic experience: I used Sarahmain before and kept a good contact and relationship with them. Scott is really helpful and very supportive for any query we had. Strongly recommend!

Fantastic experience: Superb service whole team were great .... valuer, photographer, viewing guide, sales progression and completion team plus amazing conveyancing service . Best house sale experience of my life and ive done a few ! Well done Sarah Mains Jesmond.

Fantastic experience: Amazing service from start to finish! All staff were lovely and so helpful in selling our home! Special thanks to Donna for keeping us updated throughout the process and answering our queries so quickly! Thank you all so much, would definitely recommend!

Fantastic experience: My experience of the Sarah mains team across the board has been absolutely fantastic. Would not fault them on anything. I marketed my property with the estates team and now am currently letting my property with the residential team and the whole group is fantastic. Elliot has been fantastic in communicating and Miranda has already been incredibly helpful in managing the teething issues of a new tenancy. Cannot recommend this team and their professionalism enough.

Fantastic experience: Donna and the team have been very supportive all the way through a very challenging house sale, thanks for all your help.

Fantastic experience: First time home buyer. I have dealt with many state agencies but Sarah Mains has been the best by miles. Kelly and Donna in particular have been quite helpful , very responsive and you feel they are genuinely looking to make your life easy. I would definitely recommend and will come back for sure. Keep up the good work!

Negative experience: Having been a landlord with SM for a couple of years, from 2022-2024, I couldn't recommend them for managing property on your behalf. I had numerous issues, from poor inspection reports (not highlighting really quite obvious condensation issues at the property - previous tenant of 7 years had no such issues), to forgetting to carry out CP12 inspections at the required interval, and having to constantly chase the Tenancy manager for responses after emailing multiple times about some of the issues we had. Usually had to follow up with a call, when there was no reply, and the response was often 'sorry we were busy', well I'm afraid that's not my concern as a paying client, if you need more staff to provide the correct service, then employ more people. The whole experience on the tenancy management side was continual frustration, we've now thankfully moved to another agent in Benton who actually provides excellent customer service, what a contrast......To the management and directors at Sarah Mains, you really need to do better than this, the service we paid for and received was really just not good enough.

Fantastic experience: Amazing staff, always keeping us updated on the progress of the sale and going above and beyond to provide an excellent service.

Fantastic experience: Lucas from the Jesmond branch has been super helpful when renting my property out. He is always quick to reply and has made this process a lot smoother.

Fantastic experience: I found my rental property through Sarah Mains, and it was a smooth experience.

Fantastic experience: Fantastic service from start to finish! I’ve used Sarah Mains for both buying and selling in the past and always had a 5-star experience. More recently, Craig helped with my re-mortgage, and the service was exceptional. Highly recommend!

Fantastic experience: Elliot is worthy professionnal incredible . Thank you Elliot . Kind regards Mrs Carine Barrault

Fantastic experience: Jacob is a star!!! Jacob gave us a very realistic valuation of our house He took his time to carefully explain the process and as he presented his company to us our confidence grew that his agency would be an excellent fit for our situation He was careful not to over raise our expectations as to achievable sale price and time scale

Fantastic experience: I had an excellent experience working with Jacob, Warren, Kelly and Jess. From the start, they were proactive and professional, arranging multiple viewings within the first week. Always available to help and provide updates. Thanks to their expertise and negotiation skills, My property sold after one week. I couldn’t have asked for a smoother or faster sale. Highly recommended!

Fantastic experience: As first time landlord, I’m really happy from initial visit to secure tenant within 2 weeks. On the valuation day, Scott took time to listen to me and our plan for the property. Then shared the market insights and very valuable opinions which comes from experience. Agreed on the strategy and put it on the market the same week after initial visit. I was informed every stage and whole team was there to answer my questions during the process. Secured tenants within 2 weeks and signed the contract. Highly recommend Sarah Mains

Fantastic experience: Great staff in all the branches. Good communications and very proactive. Loads of knowledge and Jacob’s expertise really helped with selling the property!

Fantastic experience: Sarah Mains Newcastle team were great helping me sell my house. They were incredibly helpful, knowledgeable, and responsive to queries. I'd definitely recommend them.

Fantastic experience: I love the quick response whenever you send them a message or email, and we are happy for helping us get our new apartment. The customer service is beautiful. Thank you.

Fantastic experience: Excellent professional service. I have been supported throughout the process and I have been kept well informed throughout. Viewings were well organised and conducted over two days while I was at work. The sale was agreed in under two weeks, amazing work by an impressive team!

Fantastic experience: Chloe was excellent in providing first class service and supported us securing a rental property in a minimal time frame-brilliant work could not be happier with the support provided, would highly recommend

Fantastic experience: Everyone at Sarah Mains in Newcastle have been highly professional and pleasant to deal with. Graeme and Jess were friendly and respectful when valuing our property, and everyone else at the office, especially Warren and Sarah, have given great advice and been very communicative throughout. The photos taken of the property were done to a very high standard. All involved have been kind and calm throughout, instilling a sense of confidence in their processes.

Fantastic experience: Chloe Moore was the Agent who showed me around my new property. She has been an absolute STAR. She kept me informed at each stage and even rang to make sure everything was going smoothly. It was a very stressful experience moving home, admin is a real nightmare for me, but Chloe was the Angel I needed at this time. Thank you Chloe for all your Help, Patience, and complete understanding.

Fantastic experience: I cannot fault the service we had from Sarah Mains from start to finish. The photographs and video taken to put on the property listing were very well taken and showed the property professionally. Viewings were organised with ease and the property was sold within less than a week. Donna was fantastic throughout the process and keeping us up to date, advising us where needed as we were both so new to the process. Donna is an asset to the company and we would certainly use Sarah Mains again due to the service provided.

Fantastic experience: I’ve been really satisfied with the service from Houblon and my mortgage broker Colin. I am a first-time buyer, and Colin has made the entire process really simple and stress-free. He’s helped find me a great deal on my mortgage and has been exceptionally quick with sorting everything out and keeping me updated.

Fantastic experience: As a first-time buyer, I couldn’t be more pleased with the service I received from Sarah Mains. Donna was incredibly helpful throughout the process. She was always available to answer all my questions, making the entire experience feel much more comfortable and less overwhelming, I really felt supported every step of the way. The team also went out their way to organise multiple viewings for me upon my request after my offer had been accepted too. I highly recommend them to anyone looking for a smooth and stress-free home-buying experience!

Fantastic experience: Sarah Mains is definitely the most efficient and friendliest estate agent in the North East. I have dealt with Sarah in the Jesmond office a lot and to say she is extremely helpful is an understatement! She has a very approachable manner and is genuinely invested and cares about finding you your dream property. Sarah’s service is second to none. She has an amazing way of building relationships with clients through her kind and friendly manner. Sarah is definitely an asset to an already amazing company !

Fantastic experience: I recently had my house valued by Sarah Mains Newcastle and was very happy with the service provided. I was able to get an appointment at a convenient time and was impressed with the professionalism and efficiency of the agent who came out. Highly recommend.

Fantastic experience: I did not purchase or sell through Sarah Mains, however I did use their associated Mortgage Advisory service ‘Houblon Financial Services’ My advisor Colin was extremely efficient in finding and setting up Conveyancers, Life Insurance, Building and Contents Insurance and Mortage offer. He was informative about his selections and reviewed each document with me, providing explanations of the details and answering all my questions.

Fantastic experience: Excellent professional service. I was supported throughout the process and was kept well informed throughout. Viewings were well organised and conducted over two days while I was at work. The sale was agreed in under two weeks, amazing work by an impressive team! I had excellent face to face mortgage advise by Colin, he researched and sourced a great mortgage and I was helped by their legal team for sale and purchase. Fantastic customer care! Many thanks to the whole team!

Fantastic experience: Warren has been fantastic to deal with - even with us not making an offer on a property his flexibility for viewings and transparency has been great!

Fantastic experience: Sarah Mains may well be the best estate agents in Newcastle - and I have spoken to many over the last few weeks. They are absolutely at the top of their game in terms of customer service and prompt response times, and they are always polite and highly professional in all their dealings. I look forward to doing more business with them in the future!

Fantastic experience: The previous buyer had pulled out just before completion, and so Keeley and the team worked really hard to secure this new offer, which met both my son’s expectations (the vendor) and those of the buyer. Thank you for your efforts!

Fantastic experience: Great service received from Keeley selling my mother's house in super quick time. Good communication with regular updates and feedback during the entire process. Would recommend!

Fantastic experience: After experiencing another estate agents I had lost faith that there were any good ones. I can only say that the experience with Sarah Mains has been nothing short of exceptional. Thank you

Fantastic experience: I have just sold my house through Sarah Mains, who were absolutely brilliant throughout the entire time I dealt with them. Other estate agents I have used in the past simply do not match up to this great team of people. Special mention to two ladies in particular: Lauren who I dealt with at the start of the process and who was always so efficient, professional and charming to deal with. Secondly Donna who was able to get me the price I wanted for my property and always followed through with everything we discussed, so incredibly helpful, positive and all round superstar! Many thanks to you all.

Fantastic experience: Sarah just helped me find the perfect new home for my son and I after my divorce. She went out of her way to answer all of my questions, with patience & kindness. She really made a very stressful situation much easier. I can’t recommend her highly enough!

Fantastic experience: Would like to thank the team at sarah mains ...on sale my house ...I like to say a extra thank to donna b and keep sale progression team nothing has been to much trouble for them and helped me very much regards John bell

Fantastic experience: I walked into the office at Jesmond in June. This was the very first time I was making a physical enquiry about buying a property and the person I met, Lucy was warm, super helpful and encouraging. I left there with butterflies and a few months later we are now getting our very first property through Sarah Mains. What we love about Sarah Mains is how nice u can expect most of the properties they manage to be. Not sure why… but it just looks better than most . A big shoutout to Lucy, Kelly, Donna and everyone who has supported us through the ups and downs of the home buying process. We are looking forward to getting our keys in the next few days. .

Fantastic experience: I have been looking for homes for a long time now and every time I search, the houses that attract me are from Sarah mains. I sent a request for viewing of properties and they were so quick to respond. A special mention about Laura who called me and spoke to me about my preferences with respect to buying a property. I hope I can find my home soon with their help. Sarah Mains properties are worth the mention.

Fantastic experience: Elliot Scott works with us smoothly and is an employee who is distinguished by his high-class, polite, good manners, quick response to emails, and he completes tasks quickly and in the best condition.

Fantastic experience: We have recently viewed a house and Lucy showed us around. She was a true professional, explained everything to us and she stayed calm and professional when my husband accidentally triggered the house alarm! Thank you so much Lucy:-)!

Fantastic experience: Lucy Flannigan, thank you very much for all your help yesterday (16/09/24), you squeezed us in for a viewing on the day which you didn’t have to and helped me and my wife make up our mind for our house. You where so friendly and amazing and answer all the questions we asked to what we wanted to hear. Thank you so much for having the time to show us around amazing help

Fantastic experience: I recently rented a house through Sarah Mains, and I want to say a big thank you to Elliot. From the start, he made everything so easy and stress-free. He was always helpful, quick to arrange viewings, and kept me well-informed about the property. His friendly and professional approach really made the whole experience smooth and enjoyable. I’m very grateful for all his help and would highly recommend Elliot to anyone looking to rent.

Fantastic experience: Great service. We had lots of viewings and achieved the price we wanted for our house. Lucy couldn’t have been more helpful. Thank you

Fantastic experience: Lucy and the whole team have been brilliant during the sales process, making the whole thing painless and simple throughout. Professional, courteous and knowledgable. Thanks Lucy and team. Certainly recommend if you're looking for a sales agent

Fantastic experience: Lucy from Sarah Mains showed us round one of their properties for sale. She was professional, welcoming and knowledgeable. Although the property wasn't right for us, it was a pleasure to view the property with her and I wouldn't hesitate to book a viewing with Sarah Mains again.

Fantastic experience: 5 Stars Plus! An absolutely outstanding service from start to finish! Everyone I have dealt with at Sarah Mains have been exceptional; polite; prompt and professional. Special thanks to Lucy Flannigan for keeping me up to date with all the viewings; timings and information who made a very stressful time very easy!. Highly recommended! Five Stars!!

Fantastic experience: Reliable and efficient service from the beginning to the end of the house selling process. Everyone that works at Sarah mains that I had contact with were professional and helpful. I can’t recommend Sarah mains highly enough and wouldn’t hesitate to use again.

Fantastic experience: Lucy Flannigan very helpfully arranged for a viewing of a property that turned out to be perfect for us. We then made an offer and it was subsequently accepted. I would definitely recommend this estate agent to others.

Fantastic experience: Really Recommend Sarah mains, extremely happy with the service provided by Elliot Scott who has helped me and my partner get our first home together! Really quick and efficient and has made our move so easy and stress free!

Fantastic experience: Excellent service from start to finish, within the first two weeks of putting my flat on the market, I had more than 10 viewings amd was able to find a buyer. Jane from sales progression was very helpful and helped with selling most of my furniture to the new buyer.

Fantastic experience: Graham was fantastic showing us around a property we viewed last weekend. He was knowledgeable, approachable, and his willingness to assist us not only during the viewing but also in addressing follow-up questions could make a big difference in our home-buying journey.. A good real estate agent can indeed make the process of searching for a house significantly smoother and more enjoyable.

Fantastic experience: I can't recommend Sarah Mains highly enough. Although still in my property selling/buying journey, all of the staff have been so professional throughout. Lucy has continued to check in with me on a regular basis, offering kind words of support and encouragement and with a genuine interest in everything going on. Would thoroughly recommend!

Fantastic experience: I was very worried about renting out my house and what to expect but Scott and the rental team have been absolutely brilliant throughout. Possible tenants were found very quickly and shortlisted and chosen without fuss. I’ve been kept up to date with developments at every stage so always felt in control. I’d recommend in a heartbeat.

Fantastic experience: The team at Sarah mains were fast and efficient at securing a new tenant for my property and also dealing with the maintenance issues. No complaints from me. I would recommend to any landlord looking for a reliable lettings agent.

Fantastic experience: I use Sarah Mains as letting agent to let out a house of mine. So far they have been fantastic. Professional and responsive. And Scott has been able to answer all questions and queries as needed. Would recommend.

Fantastic experience: I couldn't be happier with the service we have received from Sarah Mains Staff throughout the whole process! The staff that me and my partner came across were friendly, polite, professional and super quick to respond. The whole process was smooth from start to finish. A special mention to Elliot Scott who was our main contact during our letting process. Elliot was brilliant from the first call - it was never too many questions or too many emails for him(and I got in touch quite a few times!). Elliot was helpful and explained step by step - few weeks later - we are moving into the property this Friday! Nothing but good reviews and reccomendations from us! Thank you!

Fantastic experience: Sold my flat with Sarah mains. From start to finish they were amazing. The initial valuation was more professional and comprehensive than any other estate agent I had spoken to. All the viewings were organised and conducted really well. The sale did take longer than expected but only due to an issue with the initial buyer. Kelly and Donna especially were spot on and managed to keep me calm throughout the process!

Fantastic experience: Have used Sarah Mains on more than one occasion over the years. Always go back to them because they are always professional, prompt to answer queries, offer good advice for marketing options, and kept me informed at each stage of the sale. Huge thank you on this occasion to Donna Bell at Jesmond branch for her patience and support in closing our sale.

Negative experience: I don't know why letting agents use this company. To even ask the simplest of questions cos the details are not on the website they ask people to send their credit report. I don't think anyone wants to do that if it's just to ask something before you want to even know if u want to view this place after knowing that information u seek. Absolutely horrible. I understand if it was after you want to view the property but before that to ask a question!? Absolute joke and abuse to have people's details. U don't even know if they sell your details or their t&C

Fantastic experience: Sarah Mains, and especially Kelly and Donna, have been outstanding in navigating me through the sales process in a complex context. They have been supportive and precise and always truly friendly. Thank you!

Fantastic experience: I would like to just start of by saying how amazing Elliot has been with helping me and my partner moving into our new home, we have been amazed by how Welcoming he is and how well the communication is! We are so so happy and cannot express the amount of appreciation we have for Elliot, thank you so much

Fantastic experience: We've recently bought and sold through Sarah Mains and had a brilliant experience dealing with the team throughout the process. A special shout out MUST go to Donna Bell in the Sales Progression team. She was simply a pleasure to deal with and very swift, personable and professional, even when things got a little sticky during a particularly long process. Thank you Donna, you're a credit to the company and we're so glad we had you on the other end of the phone!

Fantastic experience: Donna was great throughout the whole process. As a first time buyer it can be a daunting experience at times with a lot of questions to ask. Donna was always on hand to advise and felt very supported throughout. Would highly recommend!

Fantastic experience: Highly recommend Sarah mains Jesmond branch. Donna B from the sales progression team has been incredible, she has proven to be knowledgeable regarding this industry - our many queries were answered effortlessly and promptly, supporting us throughout the entire process whilst putting us at ease. In general a friendly, kind, professional person who made the whole experience pleasant, thank you very much for all of your hard work and support it wouldn't have been possible without you. Kelly also made an incredible first impression of the company, her positive energy was infectious and her customer service was excellent, amazing team!

Fantastic experience: Donna and the whole Sarah Mains team have been fantastic dealing with our house sale. Couldn’t recommend them enough! Been fantastic from start to finish.

Fantastic experience: I couldn't speak more highly of the support and communication of staff at Sarah Mains, particularly Kelly and Donna who worked with me through two abortive purchase offers before finally getting the sale over the finish line. It has felt like a very long journey to get this sale completed, but I am so appreciative to the team who stuck with me to get this done!

Fantastic experience: Jane and all the team at Sarah Mains were fantastic - our house sale could not have gone more smoothly and they kept us up to date every step of the way, giving excellent advice and support whenever we needed it. Highly recommend.

Fantastic experience: Had an amazing experience with Donna, and we weren’t even her instructed clients! Donna was dealing with our purchase, and did more to move our completion date along than my chosen, awful estate agent. Spoke to Donna almost every other day for 8mth and she was fantastic, chasing our entire chain to get us exchanged and moved on the same day. Thank you Donna

Fantastic experience: Donna Bell - Big shout to Donna for excellent service from start to finish. In a time when I was dealing with some pretty incompetent solicitors Donna was always on hand to help. Her advice was always available, accurate and helpful. She never missed a call, never failed to follow on something and always delivered on her word. At the same time she was friendly, courteous and reliable. Thank you Donna, really appreciated a high quality of service.

Fantastic experience: I just want to give a big thanks to Elliot Scott of Sarah Mains for the assistance althroughout the process of renting a property. He even spared us time to view the house in a very short notice. All the best mate, Cheers.

Fantastic experience: Chloe has been exceptional, friendly, proactive and demonstrably good at her job. Having rented across the UK over the years I can say this is not standard and Chloe stands out. It is very refreshing to be looked after as a tenant as well as a buyer or seller, thank you!

Fantastic experience: Donna Bell was so helpful and patient throughout the course of my purchase, I was a first time buyer who wasn't always sure of the process and Donna was always on the end of the phone with advice and guidance. It would have been a lot more difficult without her help and can't thank her enough.

Fantastic experience: Donna has been so helpful throughout the whole process. She is very professional and has reacted efficiently to any query we had. We couldn't recommend Sarah Mains more. Thank you

Fantastic experience: Sarah Mains have been a pleasure to work with. The photos and videos they did of my house were absolutely stunning, I’m so happy with how they turned out. The office is also very friendly to contact, Andrew and Donna can never do enough for me and they are both genuinely nice people, I would definitely go to sarah mains again on my next move whenever that may be. I am a little late writing this as i don’t have access to my Googlemail account and using a friends. Thanks again Sarah Mains! -Alexandra Pellegrino (not Lou Newton)

Fantastic experience: We would definitely like to leave 5 stars for Donna Bell at Sarah Mains Jesmond. She went above and beyond during our purchase and couldn't have been better as reassuring us and getting things done quickly, especially when it got stressful! She's absolutely fab at her job and is an asset to the company. Thanks for all your help!

Fantastic experience: I changed letting agents because my previous agents were a large national company and I though the service was poor. I have found all the staff at Sarah Mains helpful and conscientious. ( they always ring back) My flat was let within three days of going on the market. Thank you Scott, Elliot, Heidi and the rest of the staff at Sarah Mains.

Fantastic experience: Hello Elliot, Thank you for your tremendous help in ensuring my family secures a new home. I greatly appreciate your great effort and dedication to work. You are such an amazing, efficient, organized and result-oriented man. You are indeed a blessing to Sarah Mains Residential Limited. Keep up the great work and best wishes for a promising future. Dr. Asela Agala

Fantastic experience: Scott at Sarah Mains has supported me three times re: different properties with finding a tenant. Scott is always helpful, friendly & professional. I love their Video Service I have referred family & friends to Sarah Mains, as I know they will receive an excellent service

Fantastic experience: Thank you to Fine & Country and in particular Susan and Graeme, who are true professionals in their field. We had not sold a house for over 30 years so were somewhat out of touch with procedures but Susan kept us updated and reassured us at every stage of the process and thanks to her everything seemed to proceed seamlessly and we really feel she went the extra mile in achieving a good deal for us. Her warm, friendly approach immediately put us at ease and gave us complete confidence in her and we would highly recommend her to anyone selling their home.