676 West Rd
NE5 2UR, Newcastle Upon Tyne
+441912740119

Opening hours

  • sunday: (closed)
  • monday: 9:30-17:30
  • tuesday: 9:30-17:30
  • wednesday: 9:30-17:30
  • thursday: 9:30-17:30
  • friday: 9:30-17:30
  • saturday: 9:30-12h

Lettings and Sales Agent in the North East

Our comment from Agencias Inmobiliarias about Northwood Newcastle:

Northwood Newcastle is a highly regarded estate and letting agency located in Newcastle upon Tyne, renowned for its exceptional customer service and professional expertise. The team, led by the impressive Leanne, is committed to making the property selling and buying process as smooth and stress-free as possible. Clients have consistently praised:

  • Outstanding Communication: The staff are known for their quick and clear communication, providing clients with constant updates and answering questions promptly.
  • Professionalism: Northwood’s team is described as professional, friendly, and approachable, creating a reassuring environment for clients navigating what can often be a stressful experience.
  • Expert Knowledge: Leanne and her team possess in-depth knowledge of the local market, enabling them to secure competitive sale prices and offers, often exceeding expectations.
  • Supportive Approach: Clients have expressed gratitude for the team's support during challenging times, noting their dedication to ensuring a smooth transaction.

While the majority of reviews highlight a positive experience, there are a few dissenting voices concerning operational issues such as miscommunication and delays. However, these concerns appear less common when compared to the numerous positive testimonials that reflect an overall satisfied clientele. In conclusion, Northwood Newcastle is a trustworthy and dedicated agency that prioritizes client needs, making them an excellent choice for anyone looking to buy or sell a property.

Northwood Newcastle: Reviews

4.8/5 (198 Reviews)
Sam Published on Google 2 months ago

Fantastic experience: Leanne and the team at Northwood in the Denton Burn office were brilliant. From start to finish, they were super responsive, really helpful and made what is normally a stressful process, pain free. I wouldn't hesitate to recommend them or use them again in future.

Ian Holmes Published on Google 2 months ago

Fantastic experience: Great service from Leanne and the team at Northwood. Professional and friendly approach. They secured a number of viewings as soon as the property was marketed and we received an offer above asking price within 24 hours. Well done - a great result all round

David Holmes Published on Google 2 months ago

Fantastic experience: Had an excellent experience with Northwood Newcastle. Leanne and the rest of the team were very professional, gave great advice and support through the whole selling process. Very competitive sale price and fees. Thank you - highly recommended.

Peter Thompson Published on Google 2 months ago

Fantastic experience: Leanne and all the girls in the office could not of been more professional, i was kept informed all the way through the sale of my property and helped with solicitors ect. All in all all round professionall team, i would have no hesitation in recomending Northwood, thanks again Peter Thompson.

i1 OA Published on Google 3 months ago

Fantastic experience: "We’ve had a fantastic experience with Northwood Estate and Letting Agents in Newcastle upon Tyne, and we can’t recommend them highly enough. A special thank you to Leanne, who has been absolutely brilliant throughout the entire process. She is professional, approachable, and incredibly efficient. From the very beginning, she kept us fully informed, answered all our questions promptly, and made what can often be a stressful experience feel smooth and straightforward. Leanne’s knowledge of the local market and her attention to detail really stood out. She genuinely cares about her clients and goes above and beyond to ensure everything runs seamlessly. If you’re looking for a reliable, friendly, and professional letting agent in Newcastle, we wouldn’t hesitate to recommend Northwood — and especially Leanne!

Christine Bampton Published on Google 3 months ago

Fantastic experience: A huge thank you to Leanne and all of her team for all of your help when selling our property. You never gave up when we faced a few hurdles along the way. Would highly recommend. Thank you again.

alex graham Published on Google 3 months ago

Fantastic experience: Had a brilliant experience with Northwood,any issues were sorted promtly,Leanne had really good communication

Cos Moore Published on Google 3 months ago

Fantastic experience: We have recently sold through Northwood Newcastle on behalf of our deceased mother. Olivia, Zoe and the team led by Leanne handled our sale with consideration and care. They were always on hand to answer emails or update us, even well past 5pm. We always felt the sale was in safe hands and they wanted the best for us. I could not recommend Northwood more!

Mike Trimming Published on Google 4 months ago

Positive experience: Recently sold an apartment via Northwood’s property auction service. Despite a cooling market Leanne found a buyer and whilst not quite achieving the reserve, got the property sold in super quick time. Leanne maintained supportive contact throughout the process and responded positively to any concerns or queries we had. Would have given 4.5 stars if the option was available and would certainly consider using Northwood again should the need arise.

Joshua Stewart-tilling Published on Google 4 months ago

Fantastic experience: Leanne and Zoe (and the rest of the team) were magnificent throughout the process. Refreshing to have such down to earth estate agents. Would thoroughly recommend to anyone.

Catherine Harrison Published on Google 4 months ago

Fantastic experience: I just completed my purchase last month and Northwood, especially Leanne and Olivia were always super helpful, kind and forthcoming with any help or information they could be. Whenever I had a question they were happy and quick to answer. Lovely team to work with during a stressful life event like buying a home

Angela Panou Published on Google 4 months ago

Fantastic experience: Amazing customer servise and even when I was extremely stressed the girls Leanne and Olivia couldn't do enough to reassure me that everything will be ok. All and all a very good experience in the most stressful time of someone's life. I will definitely recommend Northwood if you want to buy sell or rent. Thank you very much for helping me and my family. Angela

Graham Dale Published on Google 4 months ago

Fantastic experience: Posting this on behalf of my neighbour, Joyce Hoggins who had the pleasure of using Northwood. "The team at Northwood provided an excellent level of service from start to finish. Regular updates kept me well informed on the progress of the sale of my ex-rental property.They made everything straightforward and stress free. A special thanks to Olivia for sound advice which achieved a remarkably quick sale. I have no hesitation in recommending Northwood to anyone wanting to sell their property. Thanks to all of the team involved."

Robert Armstrong Published on Google 5 months ago

Fantastic experience: It was a pleasure to have Northwood sell my house they put you at ease from the very beginning leanne Olivia and zoe delt with everything taking the stress out the sale I'd recommend Northwood to anyone wishing for a sympathetic and professional sale from people that really put the client first

Susan Jackson Published on Google 5 months ago

Fantastic experience: My experience from the girls at west road office was absolutely brilliant. I lost my son in January due to illness and had to sell his house which he shared with his beautiful late partner cherry. Leanne was absolutely amazing with me and said that leave viewings to her, so it took all the pressure off myself and my family. House sold very quickly, and can’t thank those girls enough, also to mention Zoe, what another beautiful soul. Thank you girls from the bottom of my heart. Leanne, you and your team have made this so stress free for me. Merry Xmas to you all and families. Outstanding team x

Rachel Loraine Published on Google 5 months ago

Fantastic experience: Used Northwood to move house and they were brilliant, Leanne and her team were great at communicating any changes, updates in the chain and more. Thank you so much and Merry Christmas!

Sammiejo Straker Published on Google 5 months ago

Fantastic experience: Good contact during our purchase. Followed up any queries we had with sellers promptly. Contributing to a speedy purchase. Thank you Zoe, Olivia and Leanne for your efforts!

Omowunmi Published on Google 5 months ago

Fantastic experience: Aimee Gilan is so nice, she attended to me very well. Both on call and email. Even after I got keys to my apartment and I needed assistance about something in regards to the apartment, she always answers respectfully.

Lynne Davison Published on Google 5 months ago

Fantastic experience: Brilliant service with expert knowledge. I would recommend Northwood Inc. I have used Northwood again recently. I have to say the service and attention to detail is second to none. I was talked into using another company for a recent sale. The service was shocking, I went back the Northwood and the house sold straight away due to their proactive approach.. Thank you so much Leanne, Olivia and Zoe for your lovely friendly approach. You all felt like good friends. X

Melanie Glenwright Published on Google 5 months ago

Fantastic experience: Excellent service, very polite and took time to explain everything to me in detail.

Matthew Kimmitt Published on Google 5 months ago

Fantastic experience: Olivia & Leanne were brilliant throughout the whole process! Would highly recommend!

Caroline McGrath Published on Google 6 months ago

Fantastic experience: Outstanding service by Northwood. I would highly recommend for selling property. Quick valuation, friendly experienced and knowledgable staff, communication excellent, speedy upload of my property to websites and social media delivering and supporting fast sale of the property. Correspondence was fast and accurate and Leanne and her team were all fantastic acting and following up between me and my buyer. I couldn’t have asked for a better service and I would recommend anyone selling or buying a property to use Northwood. They will truly look after you and get the best for whatever it is you are doing. Thank you to Leanne Aiken and her entire team for selling my house and making it a smooth, stress free and easy sale.

Emma Campbell Published on Google 6 months ago

Fantastic experience: Great staff. Dominic, Leanne and Olivia worked fast and hard to sell my house and guided me through the whole process. Couldn't ask for more, hence the 5*

Will Hill Published on Google 6 months ago

Fantastic experience: Leanne and Olivia were brilliant, they supported us through every step of our journey and really went over and above to support with our onward purchase!

Liz Published on Google 6 months ago

Fantastic experience: I would 100% recommend Northwoods to anyone who wishes to sell their property. Leanne and her team were attentive and caring. Every step of the process was very easy. The decision to sell my family home was very bittersweet and Leanne reassured me and gave me the best experience making the sale as smooth as it could be. I was kept informed every step of the way, which made the decision easier. I'd like to thank them for everything they did.

Judith Hamilton Published on Google 6 months ago

Fantastic experience: Selling our house has been such a good experience thanks to Olivia and the rest of the team at Northwood. Everything went smoothly and all of the staff are professional and efficient. We had an offer after 5 days. I would highly recommend this team.

Maureen Witts Published on Google 6 months ago

Fantastic experience: I would recommend this estate agency, the office I dealt with was the West Road office in Newcastle. The agent who looked after me and my sale was Olivia Richmond who was professional, hard working, caring and supportive. She gave thought to what I needed to do suggesting positive actions to take to move the sale forward. Her advise in the process of selling my home was invaluable. She and the other estate agents in the office have made the process as stress free as possible. She communicated regularly keeping me up to date with what was happening with the sale of the property. Mary Witts

Dalal Published on Google 7 months ago

Negative experience: This is a complete joke and not a professional real estate agency at all. They do quite bad at advertising or even staging the units to be sold. They are so dumb and stupid. I bought a flat that needed tons of repairs even though they promised to give it out in good shape. Imagine buying a place and not receiving full keys. They claim they had no idea about the key situation. I think people who are please here have no real comparison to this stupid company. I lived in north America and such agencies would go bankrupt in one month. I even feel bad for the seller because the unit could have gotten extra money if they did their job right. Surprisingly the person who handled my case was the branch manager (or claims to be), leanne threw multiple fits when I wanted to have the unit checked in before i purchase, she has zero respect for buyers. She needs to learn how to do real estate from professionals. Stay away and go with other firms. You will lose money with both ends with them. Update: notice how the praises only come from reviewers with 2-3 reviews on their account. Stay away from this company

Sharon Chilton Published on Google 7 months ago

Fantastic experience: What a fantastic estate agent! I cannot fault anything. Leanne and her team were absolutely incredible! I had the sad task of selling my mother’s house following her death so clearly quite an emotional time. However I did not need to worry because Leanne and Olivia guided me through the whole process from start to finish. I had no stress, they couldn’t have helped me more. Their professionalism was outstanding balanced with their sensitivity and understanding. I had arranged for three estate agents to the house for a valuation and what service each of them offered. After the second person came, I really thought I would choose that agent but then Leanne came and I knew as soon as I met her that I would choose Northwood. Leanne was amazing! Her knowledge, professionalism and understanding was remarkable. She is the reason I chose Northwood and it was the best decision! They always responded quickly, gave regular updates, did all the viewings, took every ounce of stress away which was exactly what I needed. They liaised with the solicitors and guided me through the whole process. I would recommend them to everyone!!!! Thank you so so much

Sarah Pyle Published on Google 7 months ago

Fantastic experience: I would highly recommend Northwood Estate Agents. During probate, we were advised to market my mam’s house with two estate agents, and I’m so pleased that it was Northwood who achieved the sale. The difference between them and the other agent was like night and day. From the very first phone call to arrange a visit, Leanne was incredibly professional, kind, and understanding. She showed genuine compassion for the loss of my mam, and that meant so much to me. Throughout the entire process, she worked tirelessly — keeping me updated, corresponding with solicitors, and chasing up probate matters on my behalf right through to completion. I can’t thank Leanne and the whole Northwood team enough for their hard work and support throughout such a difficult time. I would not hesitate to recommend them to friends and family.

Mike Riley Published on Google 7 months ago

Fantastic experience: Leanne, Olivia, Zoe and the team at Northwood were very helpful with the sale of my mum’s house, mediating with the buyers, arranging builders’ assessments and even supervising the removal of a piano in my absence. They kept me abreast of all developments and made the process as smooth as possible. Many thanks

Mart A Published on Google 7 months ago

Fantastic experience: I had a house to either sell / rent out / auction, I really didn't know what to do so I called Northwood just asking for advice. Leanne came to see me at the property and advised me about all the different options. After about a week I received an email from Leanne asking if I'd had any thoughts and if they could be of any more help. This was probably the gentle nudge I needed to start to get things moving so after accepting a fixed price for the sale with Northwood Leanne started on the marketing. It wasn't long before offers came in and if Leanne was out of the office Olivia was always there ready to help and keep me up to speed. The house was sold at the asking price and everything went through very smoothly. Leanne and the Northwood team couldn't have done any more I have no problem at all recommending them. 5* Thank You Martin

Paul Middleton Published on Google 7 months ago

Fantastic experience: I have let my Flat out through the guaranteed rent scheme for the last three years with Northwood. They always provided me with an excellent service, they have been quick to reply to emails and professional throughout. I would strongly recommend any prospective landlord use Northwood as I have been impressed with their service. I plan to keep using them in the future.

Northwood Newcastle
Northwood Newcastle

Fantastic, thank you!

Andrew Greaves Published on Google 7 months ago

Fantastic experience: We're very glad we chose Northwood to handle the sale of our property in Fenham. Leanne, Olivia and Zoe were first class in the care and support they provided to us throughout the process, which for various reasons turned out to be a lot less straightforward than anticipated. The team's exceptional dedication, commitment and professional skills finally got the job done. It has been great working with Northwood. Thank you to everyone in the West Road office!

emma clapham Published on Google 8 months ago

Negative experience: Since my property moved over from Martin&Co to Northwood the communication, systems, and delays in rental payments have been poor. Team are constantly on annual leave so there is zero continuity. No accountability taken. Seriously considering how long I leave my property under their management.

tina patterson Published on Google 8 months ago

Fantastic experience: I can’t recommend Northwood enough they were amazing selling my father’s house after he passed away, they took control of everything, from the viewings, to the EPC, to organising multiple appointments with the purchaser, they took away a lot of stress at a very stressful time, both Leanne and Olivia were readily available and always friendly and professional, after selling two other houses in the last year with different agents it was a noticeable difference and improvement working with Northwood and I wouldn’t hesitate again.

Rebecca Lyall Published on Google 8 months ago

Fantastic experience: Used the West Road branch to buy and sell. Leanne, Olivia and Zoe are all so lovely, they were so efficient and helpful - Always there at the end of the phone or an email if You have any enquiries. Moving is stressful but these girls definitely helped to ease the process.

Nikki Grundy Published on Google 8 months ago

Fantastic experience: Northwood were excellent when buying our house. We were having a nightmare with solicitors, but the girls at Northwood dealt with them very efficiently and updated us regularly. Olivia went above and beyond to help. Thank you all for your great work, and I would highly recommend for selling and buying.

abbie hand Published on Google 8 months ago

Fantastic experience: Me and my partner had an absolutely brilliant experience buying our home through Northwood. Leanne and Zoe were so amazing throughout and were always happy to help with any questions that we had. They were so helpful when it came to chasing up solicitors and kept us up to date throughout the whole process.

Adrian Finlay Published on Google 8 months ago

Fantastic experience: Northwood dealt with the sale of four properties for us and they provided us with an excellent service. The sales were far from straightforward but Leanne and Olivia worked hard to make the process as smooth as possible. They were helpful, professional and kept us updated throughout the sale. We'd very happily work with them again in the future.

Alex Curran Published on Google 8 months ago

Fantastic experience: We had a few estate agents offer to put our property on the market but after meeting with Leanne we just felt more comfortable going with Northwood. Olivia kept us up to date throughout the viewing/offer process and once we accepted an offer everything was kept so simple thereafter. Would highly recommend using Northwood and if we ever move again I won't need to consider anyone else.

Janice Smith Published on Google 8 months ago

Fantastic experience: 100% recommend Leanne and the team at the West Road Branch. Quick response to any questions. Keep you informed every step of the way.

JP Official Published on Google 8 months ago

Negative experience: Nightmare of a company that shows no respect, empathy and has rude staff, please also watch out for the hidden fees. I've had the worst 4 years of my life dealing with this company. Better to stay away and use a trusted estates agent

Northwood Newcastle
Northwood Newcastle

Thank you!

Kane Gardner Published on Google 8 months ago

Fantastic experience: Fantastic team, great help from the beginning to the end. Even with all the questions asked, we probably annoyed them but they asked each question and worked hard to help us get our house and settle in. Thanks for all your support and would recommend to everyone. Will be back if we ever need to move or buy again. Thank you all for your help, Kane and Natalie

Rashid Hussain Published on Google 9 months ago

Fantastic experience: I don't normally write reviews, but I have to make an exception here. Leanne and the team have been absolutely fantastic, they went way above and beyond to help me sell my property, we encountered a few issues on the way, they shared my frustrations and showed empathy, all staff in the office were up to date with my file, so anyone of them were always on hand to help and support me, the staff liaised between the buyers their solicitors and my solicitor, in the end we got there. Thankyou ever so much and forever grateful.

Sophie Richardson Published on Google 9 months ago

Fantastic experience: I bought my first home through Northwood and I can’t thank Olivia and Leanne enough. They were so helpful! They constantly chased solicitors, updated me throughout the process and constantly reassured me. The whole experience was a lot less stressful because of them.

Martin Harper Published on Google 9 months ago

Fantastic experience: The team in the newcastle office were amazing with the sale of my house, Olivia was on top over all the issues we had to overcome with our onward purchase. I would highly recommend Northwood if you are looking to sell your house

Jude Wallace Published on Google 9 months ago

Fantastic experience: I can’t thank Leanne, Olivia and the team enough they have been brilliant. I would recommend to anyone looking to sell their property. They are friendly and also there to answer any questions you may have. Thank you. Jude

Reece Robinson Published on Google 9 months ago

Fantastic experience: Recently bought my first home the girls at Northwood were really helpful assisting me with every step. Leanne & Olivia are both amazing at what they do.

Alex Gardner Published on Google 9 months ago

Fantastic experience: Leanne and Olivia were amazing! Always available for a quick call, I felt fully supported. They were very helpful, friendly and made the whole process smooth. Great team - highly recommend!

Mark Jose Published on Google 9 months ago

Fantastic experience: All of the staff at Northwood were great. Within a few days of my first telephone call, my property was on the market and had a list of people ready to view. When the first buyer pulled out of the sale at the last minute, Northwood had a number of people lined up ready to replace them. They kept a level head throughout what was a very frustrating situation for both us and them and were professional at all times.

Nick Published on Google 9 months ago

Fantastic experience: I Cant rate Northwood highly enough, from start to finish they have been great. Whether that be conducting viewings with potential buyers or answering the many questions I had on a daily basis, they provided a top class service from start to finish. I was always kept up to date with what was going on, after every viewing they would be in touch to give me honest feedback on how they thought the viewing went, did a great job of setting up our house in prep for the photos they took to market the house. Special shoutout to Leanne and Olivia, the pair of them both really know their stuff and know how to sell a house. 10/10 service, if you’re selling your house then going through Northwood is a must.

Sandra Atkinson Published on Google 9 months ago

Positive experience: The sale was delayed however Leanne Aitken Sales Manager gave me a great personal experience she was in contact and completed the sale seamlessly.

Bethany Hickford Published on Google 9 months ago

Fantastic experience: Selling my house turned out to be one of the most stressful experiences I’ve had — not because of Northwood, but in spite of everything else. Buyers dropped out, solicitors caused endless delays, and at times it felt like the sale would never happen. The one constant source of support, professionalism, and reassurance throughout the entire ordeal was Northwood. From the very beginning, the team at Northwood were proactive, communicative, and incredibly professional. Every setback I faced, they were there, fighting my corner, keeping me informed, and offering steady, honest advice when I needed it most. What stood out most was how genuinely they cared. It never felt like I was just another client — they truly understood how difficult the process was for me and made it their mission to see it through. I honestly don’t know how I would have managed without Leanne and Olivia. If you're looking for estate agents who will have your back every step of the way, I cannot recommend Northwood enough.

Janice Taylor Published on Google 9 months ago

Fantastic experience: I was very impressed with Leanne, ( West road branch) she was the ultimate professional from start to finish, I had a great experience in selling my property. She also assisted with my purchase of the bungalow I wanted, liaising on my behalf with a much more difficult estate agent and sellers solicitors. My house was under offer within 3 days of going on the market, I was very happy with the whole service from Leanne and Olivia. Recommend fully, friendly, professional, fair priced estate agents. Could not have had better .

Louise Williams Published on Google 9 months ago

Fantastic experience: Staff are always pleasant and helpful. Would recommend to friends and family. Great experience buying my first home

Louis Phee Published on Google 11 months ago

Fantastic experience: I want to personally comment Leanne for her dedication and perseverance in helping to sell my apartment. It was a lengthy process filled with disappointments and frustrations. But it was Leanne's persistence, constant encouragement and innovative ideas that finally sealed the sale. I am lucky and grateful to have Leanne as my agent.

Beth Dakers Published on Google 1 year ago

Fantastic experience: Where do I start?! Northwood were exceptional with us from start to finish. They always kept us up to date and it was never an issue to ring with any questions. They reassured us every step of the way and were able to keep us calm when things got stressful. They went over and above for us and I couldn’t recommend them more! Using Northwood made selling our house a really lovely experience. Thankyou! Leanne & Olivia you are both amazing at what you do!

Kimberley Coulson Published on Google 1 year ago

Fantastic experience: Highly recommended this estate agents. Through a very stressful house move they did everything to keep me updated and chase solicitors on a daily basis. Upfront and honest throughout to make sure I was fully in the picture, I am very grateful. Thank you Leanne and Olivia for your hard work.

M Wylie Published on Google 1 year ago

Fantastic experience: From initial enquiry to being handed the keys the entire process has been really smooth with this team. Aimee Geelan has been a pleasure to deal with at all stages throughout the process. Enquiries were handled immediately and communications were conducted really clearly and efficiently throughout. Would definitely recommend. Thank you. April 2025.

Autumn Slusser Published on Google 1 year ago

Fantastic experience: WOW! These ladies went above and beyond for us from start to finish! We had an extremely difficult time, even had a buyer fall out, but Northwood never let us down! They always answered the endless phone calls and emails from us. They were always honest and helpful. I couldn't recommend them enough! 10 star from us!! Thank you Leanne, Olivia and Sadie!

Patsy Murray Published on Google 1 year ago

Fantastic experience: Brilliant service from start to finish with the sale of a property. communication was excellent from Leanne who kept us updated at all times. Wouldn’t use another agent, thank you!!’ Tracy and Patsy

Jen R Published on Google 1 year ago

Fantastic experience: A great service, smooth process and great communication. Olivia was fab, quick to answer any questions and kept us updated regularly. Highly recommend Northwood Newcastle.

Andrew Crowhurst Published on Google 1 year ago

Fantastic experience: A great service from start to finish. Especially sorting a viewing with only a few hours notice. Very supportive through the whole process especially as I was a first time buyer.

ALEX Charley Published on Google 1 year ago

Fantastic experience: Excellent, professional service by the team at Northwood, Denton Burn branch. They sold my Mother's property in North Benwell. A great price was achieved also. They showed incredible patience in waiting for over 2 years for probate to finally arrive. I mostly dealt with Leanne, who was always friendly and efficient.

Laura Wiper Published on Google 1 year ago

Fantastic experience: Buying a new property through Leanne and the team at Northwood has been absolutely seamless. The updates, information, support have all been second to none and they’ve helped me every step of the way. The whole experience has made me realise they’d be my ‘go to’ when I come to sell in the future. Reliable and friendly, they really care about who they’re working with! Thank you all!

Paul Bell Published on Google 1 year ago

Fantastic experience: Can highly recommend Northwood. From first contact to completion Leanne and her work colleague's went above and beyond while guiding me through the whole Sales process. All enquiries were dealt with promptly, efficiently & professionally and Leanne's calming influence was reassuring through what i felt was a stressful time.

Ross D Pert Published on Google 1 year ago

Fantastic experience: A pleasure to deal with, Olivia, Sadie and Leanne all went beyond their task to sell our home, nothing was trouble, advice on matters not directly related to our sale were offered and accepted. We are very happy with the entire process, and would recommend them to anyone requiring to look for an estate agent, would not hesitate to recommend them.

Scott Appleby Published on Google 1 year ago

Fantastic experience: Leanne and her team worked tirelessly to get our sale completed. There were many bumps in the road but Leanne and her team never gave up and ensured our sale completed. Thank you to all the team at Northwood!

Tracy Larner Published on Google 1 year ago

Fantastic experience: Northwood has amazing team who helped us every step of the way, they had fantastic knowledge of people who could help if eg solicitors. I had an outstanding team at northwood westroad newcastle. They are helpful, enthusiastic and prompt.

Lesley Smailes Published on Google 1 year ago

Fantastic experience: Lianne and Olivia, just brilliant. They both went above and beyond what was expected from them. They responded immediately to any correspondence and had a very calming influence on what could have been very stressful. I can't rate them highly enough! I would and will definitely recommend Northwood to everyone. Thankyou for getting me through!

Garry Grimes Published on Google 1 year ago

Fantastic experience: I can highly recommend Northwood Newcastle. Just completed a very long and challenging property purchase. Through the whole long process Leanne and Olivia were always helpful, efficient and always keeping me informed every step of the way. Excellent and patient mediation between buyer, seller and solicitors.

Jim hamilton Published on Google 1 year ago

Negative experience: They Didnt turn up for a viewing despite sending multiple reminders to myself. Waiting 25 mins, over half of that on hold to estate agents who then rang back when i hung up. To be told would be another 20 mins. Couldnt wait due to work so had to leave. Nowt like wasting your time.

Jiwei Tu Published on Google 1 year ago

Fantastic experience: Perfect transaction! Northwood handled the details of the transaction for me, completely trustworthy and recommended.Trading again will choose.

Ryan Published on Google 1 year ago

Fantastic experience: Aimee Has helped us with our move more than we could ever thank her for, the customer service and satisfaction is 10/10, everything was clearly relayed to us and we were never left in the dark during any of the process, we were well informed and well looked after, I have nothing but positive words and would highly recommend Northwood to anyone looking For a property. Absolutely Cracking agency and even better staff.

Jaloub JaloubLtd Published on Google 1 year ago

Fantastic experience: I had an absolutely wonderful experience with this agency, and I would like to extend my heartfelt thanks to **Leanne Aikin** in particular. She went above and beyond in her assistance, providing support that far exceeded her official responsibilities. She kept track of every delay, followed up diligently, and ensured everything was completed smoothly and efficiently. As for the agency as a whole, I was truly impressed by how quickly they found a buyer, and their fees were remarkably reasonable compared to other agencies. My sincere gratitude to the entire fantastic team!

Tina Weeks Published on Google 1 year ago

Fantastic experience: Northwood have managed my lettings for many years, always delivering great service. They also managed the sale of these properties - Leanne and the team were great.

Lindsay Grimshaw Published on Google 1 year ago

Fantastic experience: This as a fantastic estate agent with a personal touch. They genuinely care about you and your property and what you want to achieve. Fantastic communication and regular updates.

GURVINDER GILL Published on Google 1 year ago

Fantastic experience: Fantastic service received from the very start of placing an offer to completing the purchase. The team was very helpful and very on top of all the communication with ourselves, the seller, the legal team & finance team. We had a few issues along the way out of our control which had an effect on the purchase. Northwood remained calm and professional to ensure the next step of action was carried out appropriately, in order to carry out the purchase successfully. Northwood sales team ensured we were receiving effective and quick responses from all parties involved. The team was very friendly and always very each and quick to approach when an issue or question needed answering. At times we thought we lost the deal due to external issues beyond our control. We had extreme pressure from the seller to complete, Northwood ensured the deal was completed successfully within the completion date confirmed. I would highly recommend Northwood. Northwood team take a lot of pressure of the buyers and sellers. Northwood even suggested on ideas how to develop a property in order to guarantee maximum rent.

Harry Waters Published on Google 1 year ago

Fantastic experience: I have recently sold my house through Northwood, who have provided an exceptional service from the initial listing to completion. Special thanks to Sadie, Leanne and Olivia who helped over the course of the sale ensuring everything ran smoothly!

Sophie Pollard Published on Google 1 year ago

Fantastic experience: I Instructed Northwoods Denton burn branch for my sale recently, and the team were fantastic - Sam who valued our house made sure we looked the best for the photos, Olivia, Leanne and Sadie were fantastic in securing us a sale and managing all of the stress involved with that. Couldn't recommend them enough.

Olivia Boakes Published on Google 1 year ago

Fantastic experience: Amazing service from start to finish with Northwood. Special shout out to Leanne, Olivia and Sadie for all of the chasing for me to get the sale done as quick as possible. So friendly and approachable and always willing to go the extra mile. Would 100% recommend and will definitely use them myself if I ever come to sell my home in future. They made a very stressful process a lot easier for me and kept me stay sane daily. Fab Estate Agents - well done to you all for working so hard x

Michelle Published on Google 1 year ago

Fantastic experience: Great service from the team at Northwood, Denton Burn branch. The whole sales process was seamless and very quick, with excellent communication along the way. Olivia was great with carrying out a lot of the viewings and giving feedback on them too. Sadie and Leanne were also excellent with keeping me up to date with the progress of my sale. Thank you to all three wonderful ladies for all you hard work with my house sale. Much appreciated. I would definitely recommend them for selling your home.

Sarah Greenwood Published on Google 1 year ago

Fantastic experience: I'm so lucky to have come across Leanne, Sadie and the team. They made the process so easy and pushed the sale through in an incredibly short amount of time. Stress free and absolutely brilliant!

Northwood Newcastle
Northwood Newcastle

Thanks for the 5* rating!

Colin Bowley Published on Google 1 year ago

Fantastic experience: Leanne and the team at Northwood have been outstanding with the sale of our property. They provided clear advice, managed all the viewings and kept us informed every step of the way. Five star service, would definitely recommend.

GRANT MORLEY Published on Google 1 year ago

Fantastic experience: Sales team were extremely efficient in dealing with a difficult seller and a number of challenges. They went the extra mile to get the sale over the finish line. I can thoroughly recommend Leanne and her team at Northwood.

Darren Kennedy Published on Google 1 year ago

Fantastic experience: Amazing service from the Northwood Denton Burn branch that we sold our property with. Sadie and Leanne have been amazing keeping us up to date at every stage, and working with us to ensure we made the sale right for our circumstances. Thank you!

Jonathan Patterson Published on Google 1 year ago

Fantastic experience: I would highly recommend Northwood, the experience we had was fantastic with no hassle what so ever, they sold our property in under 24 hours, massive thanks to Leanne and the team, Thanks Jonny

David Brown Published on Google 1 year ago

Fantastic experience: Just sold my house with Northwood Denton Burn. Leanne, Olivia and Sadie were amazing. Kept me up to date with how the sale was progressing. Leanne was able to progress the sale when it needed a helping hand. I honestly believe we’d still be waiting for the sale to go through if it was not for Leanne’s persistence. The sales team are always available to answers questions, when needed. Thanks again so much for all your support guys.

Lauren Robson Published on Google 1 year ago

Fantastic experience: Northwood were a fantastic choice when it came to selling our home! Sadie, Olivia and Leanne really went above and beyond to help and support us every step of the way. Starting all the way at the beginning when receiving a valuation to the final completion day, the girls were fully dedicated throughout the whole process. Communication was fantastic and they really did make us feel that we had a helping hand throughout!

Alex Berry Published on Google 1 year ago

Fantastic experience: Fantastic service from Leanne who made the sale of my flat very straightforward. Great customer service and diligent staff, so I've no hesitation in highly recommending to all

Gokul Nath Published on Google 1 year ago

Fantastic experience: Exceptional service from Northwood! I'm absolutely delighted with my new home. Sadie and Leanne were outstanding throughout the process. Their expertise, communication and prompt responses made every step seamless. Thank you for all your help.

Derek Thompson Published on Google 1 year ago

Negative experience: When wanting to view a property for sale I did the polite thing and phoned up to make an appointment. I was made to wait ten days for this yet on the day I turned up on time I was told I had to wait while someone else was being shown the property who had just walked in to the office and asked if they could see it straight away as it was near their office! So in future don't be polite and make an appointment, just barge in and ask to see it straight away, you will get to see it first that way.

Simon Hardy Published on Google 1 year ago

Fantastic experience: Aimee dealt with my application for a rental property which went very smoothly. Kept me upto date with all the steps and what I needed to do and provide which meant it was stress free and simple. Would def recommend and thanks again

Amina Khatun Published on Google 1 year ago

Fantastic experience: Fatimah was amazing. She did my house inspection and must I say, what a lucky pearl you have amongst you all in the office! She is such a good representation of the whole company and the office she works for! She is so kind, warm, calming and purely sweet. I was having an awful day and she actually took her time to listen and comfort me! I will always look forward to seeing her. Her smile lights up the room and as a result I am feeling so much better ❤️❤️ I can only wish the best for her! 100000 out of 100 service!

Anthony Birmingham Published on Google 1 year ago

Negative experience: Tenant of a property managed by Northwood. Difficult to liaise with. Contact is difficult using any method. Deposit unable to be determined if protected so whilst they use the logo of the DPS I cannot locate my deposit secured with them. When questioning about it I am receiving zero response. Now exploring legal action due to this.

Northwood Newcastle
Northwood Newcastle

Anthony, I am sorry we did not respond to you as quickly as we should, we were waiting for information from the landlord before responding but we should have sent a holding email explaining this. As you are aware you started your tenancy with another agent and landlord. Your deposit was not passed to your current landlord so when we took over the management of the property we were not in receipt of any deposit. Your current landlord has paid you the amount of deposit that you paid as a gesture of good will but if you wish to take legal action regarding the deposit not being protected then you will need to contact the previous agent and landlord which will be on your original tenancy agreement. If you do require copies of this tenancy agreement, please let up know. I do wish you all the best.

Connor E. Published on Google 1 year ago

Negative experience: Madly unorganised and poor communication. We booked a viewing using their auto booker and it's rubbish. I was stood outside in the cold waiting for someone to arrive for a house viewing. I called the office and was brushed off with a "he'll be 20 minutes he's running late" without even asking me about what property it was. Then I ring back 20 minutes later, someone more helpful answers but they say that the booking was for the same date next month! Then we find out that the auto booker had rearranged our appointment without telling us. There was little attempt to help fix the mistake, again palmed over to the auto booker which never has any available slots no matter what time I check. I missed out on a dream property due to incompetence.

Northwood Newcastle
Northwood Newcastle

Connor, I am so sorry you have not had a good experience with the online booking system. We get a look of good feedback regarding this as people can book a viewing even when we are not open providing more opportunity. We very much understand that trying to secure a property now is extremely hard due to the lack of properties available, so I understand that this error has not helped your search. The booking system when your details are added automatically generates emails and text messages for any changes that are made so I will speak to the software provider about what went wrong in this case.
I do very much wish you all the best for your property search.

Cath Scorer Published on Google 1 year ago

Fantastic experience: We dealt with Northwood at Denton Burn. Our contacts were Sam, Sadie and Leanne. All the staff were very friendly, helpful and professional. We will definitely recommend them as an estate agent as they dealt with the sale of our house and kept us informed throughout.

mm okane Published on Google 1 year ago

Fantastic experience: Great experience. This great team took all the work out of the selling process and even have their own conveyance solicitors so that you don’t have to worry if a company is genuine. I would highly recommend Sadie if you are thinking of selling and also recommend the rental team if you are a landlord or tenant. Marie

Anselem Maduadichie Published on Google 1 year ago

Fantastic experience: Bought our first home via this wonderful estate agent, it was smooth and excellent. Sadie was so out to help and always updating and chasing the progress.

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