Bricks & Mortar Estate Agents

Fantastic experience: Candace was very helpful. I'd visited a few places, this was the first one where she explained before we entered the background, the details and also gave a description of everything as we went through. Informative and conscientious.

Fantastic experience: Jordyn was so so lovely!!! Helped me and my mam out (we found out we are absolutely terrible with technology), and just cared so much when we had an issue. She’s an absolute credit to you all, and I’m very lucky to have spoken to her. Thanks so much again, I really appreciate your help!!

Fantastic experience: Friendly and very helpful.Excellent service.

Fantastic experience: Thank you Jill for navigating me through managing my properties, 5 stars to you and your team, highly recommended

Negative experience: 0/10 . Constant problems , no communication. Would highly recommend if you love a challenge and suffering . For example fridge didn’t work so had diarrhoea for weeks - in the end told me it’s a “suppliers “ fault - just constantly shifting blame onto others. Offered compensation then refused as I uploaded a bad review to Google - completely unprofessional

Fantastic experience: Whilst trying to navigate and complete the somewhat over complicated AI Guarantor system, it was a relief to have Jordyn guide me through the process. She was kind, personable and professional throughout. Thank you Jordyn. PS The five stars are for Jordyn and not for for Guarantor system!

Negative experience: Rented a place through Bricks and Mortar, the only solid thing is the name. Maintenance is optional, four months waiting for a bed (maybe it’s being custom built) and an oven that feels like a controlled fire experiment. Absolute cowboys.

Fantastic experience: I have been a landlord client with Bricks & Mortar for around 8 years and the team are fantastic especially Leo, Megan, Courtney, Jill they are all a pleasure to deal with and always efficient, responsive and professional at all times. I would recommend them highly. Kash

Negative experience: My daughter lives in one of Bricks and Mortar Letting Agents’ properties and she has had no peace of mind from the very first day she moved in. When she first moved in, there was no WiFi for around a week. When it was finally “fixed”, the signal was so weak. My daughter and her house mates even paid for faster WiFi, and even now the WiFi remains very poor. She also moved in with a dent in the shower tray, which caused the shower to constantly fill up with water. Despite repeatedly chasing this up, it took far too long for them to replace the shower tray. The freezer was broken and not freezing food properly, which resulted in all her food going bad and having to be thrown away. When we asked about compensation for this inconvenience, we were told it was not possible, with a very poor and unreasonable excuse. After that, the washing machine stopped working, leaving clothes dripping wet. Then the living room ceiling started leaking, which was not fixed in a timely manner, leaving the living room with a strong damp smell. To make matters worse, the heating did not work during extreme winter conditions. Even when it was working, they controlled when it could be turned on and off, which is completely unacceptable. Every single issue has been delayed, with constant excuses made before anyone comes out to inspect or fix the problem. The lack of urgency, responsibility, and care for tenants is shocking. I would NOT recommend Bricks and Mortar Letting Agents at all!!!

Fantastic experience: I just wanted to share my positive feedback here about my experience with one of the estate agents Cerise Baldwin. I have been looking for a flat, and Cerise went above and beyond to find me the appropriate flat, she was approachable and happy to help, she was also responding to her emails in a timely manner and with no delays. Although I was not able to find the flat that was suitable for me, but Cerise helpful support and professional manner deserved a very positive feedback here. Best wishes.

Fantastic experience: Haven’t lived there yet but Niamh was massively helpful in helping us get our house sorted. Banged on a door for 10 mins until tenant let us in and helped us get a deposit down ASAP. Deserves to win the competition for best estate agent at B&M.

Negative experience: horrendous company. Horrible communication , constantly shifting the blame onto others and fail to remember at the end of the day it is their responsibility. Didn’t have a working fridge for weeks , showers issues etc . Make sure to avoid unless you love pain

Fantastic experience: Delighted with our experience working with Bricks and Mortar. Megan and her team including Leo, Henry, Jordan, Luke, Theo and Jordyn are committed, enthusiastic and efficient and follow through from start to finish to ensure that everything is signed up and finalised. They are a pleasure to deal with and kept us in the loop through the process. Thanks to their efforts all of our properties were let for the 2026-27 year by the end of November 2025, an awesome performance!

Fantastic experience: Henry helped us get a property on Bayswater Road, Jesmond. He was extremely informative about all the properties he showed us around, and was able to help us with any questions or queries we had. I would really recommend Henry to anyone renting (especially if it’s your first time), as he was very friendly, welcoming and informative! Thank you, Henry!

Fantastic experience: An absolute gem of an agent. As a landlord this agent is totally on everything, from finding great tenants efficiently and quickly to ensuring all paperwork, credit checks, guarantors and collection of monies is completed with speed and accuracy. Megan is outstanding and the team surrounding her are fantastic. A pleasure to deal with every step of the way. Thank you!

Fantastic experience: I only went for a viewing so thats all I can comment on but in terms of their professionalism with our realtor Henry, and the friendliness on the phone it was all spot on. Being my first viewing of a rented property it was all discussed properly in terms of the contract and what the landlord has to provide or not. The quality of the properties as well was good with a range of viewings to fit our needs what we said on the phone, I would definitely consider this realtor again

Fantastic experience: Very efficient and professional service which allowed me to swiftly find a house with no problem whatsoever

Fantastic experience: Ollie was so helpfull and helped a lot on me to see a lot of options and also helped me to decide in which to book explained everything in detail and wish every property manager was more like Ollie

Fantastic experience: Had a great experience finding a flat which suited us, many thanks to Candace for making it so easy!

Fantastic experience: I had a great experience with Candace during my house viewing. She was very nice, pleasant, and always smiling, which made the whole process feel comfortable and welcoming. She walked me through all the checks required to move in and explained everything clearly. Her positive attitude and professionalism really stood out. I truly appreciated her help.

Fantastic experience: Bricks and Mortar is a fantastic agency! We have had.a 5 star service by the whole team, but particularly Megan and Jordan where they have made every effort to rent out our portfolio and keep us in the picture at every stage. We have truly had a brilliant service and we wish all the team a Very Merry Christmas and a wonderful New Year.

Fantastic experience: I am delighted with the service provided by Bricks and Mortar estate agent. Candace understood my brief and found the most delightful flat for me. She was always available to answer my queries. She has excellent manners. As a new comer to the city and studying a very demanding course it was not easy to first adapt. But the flat and the friendliness of Candace made a huge difference to my well being.

Fantastic experience: I would like appreciate Candice for her exemplary services.

Negative experience: When we first moved in I was so excited to live in my first student property with my friends. But we were immediately disappointed as the property had very clearly not been cleaned in between tenants. Additionally the garden was full of litter and car bonnets ? The cupboard under the stairs was rammed with things that the previous tenants had left which was never removed. Several lights didn’t work and doors and wardrobes were broken also. Decorators were meant to come into our property before we moved in but they never came. The walls were all extremely marked and damaged. The light in the bathroom did not work and was not fixed for over 5 months despite multiple calls and emails. Because the bathroom didn’t have a window, it would be pitch black in there and we would have to use our phone torch to shower/use the toilet, which is a health and safety hazard in itself. Not to mention it was covered top to bottom in green mold which they had attempted to just paint over. There were several other safety issues. For example the main gas switch was behind a built in microwave (which by the way didn’t work and was never fixed) and took the gas man 40 minutes to remove the microwave to access the switch. If there was a gas leak, it would be so dangerous. The gas man was horrified. It’s a legal requirement that the gas switch is accessible and not behind built in appliances. Additionally the only fire extinguisher in the property went out of date in May 1998, before any of the tenants were even born, which is also completely unacceptable. Our house is above a shop and people who worked in the shop were trespassing into our garden and smoking there. We made bricks and mortar aware of this but were completely dismissed and told to sort it out ourselves. As a house full of young women, we did not feel comfortable confronting these men. The trespassing continued until the end of the tenancy. After living here for a few months, we were not told the bank account to pay rent had changed, so despite paying rent to the bank account on our tenancy agreement, all the tenants were emailed saying that our rent was outstanding. Staff were extremely unhelpful and kept directing us to different people from Henson Management who would then direct us back to bricks and mortar. It was very stressful not knowing where over £2000 had gone. One of the worst things for me was the constant flow of people from bricks and mortar who would let themselves into the house without any notice and walk into our rooms unannounced. Once again as a group of 5 girls, having a complete stranger let themselves into your house and just walk into your room unannounced and without any notice is scary. We raised these concerns with bricks and mortar, however it continued to happen all the time until the end of the tenancy. Another problem was that the back of the cupboards in the kitchen had huge holes in them which allowed rats to enter the property. It took about 10 days for an exterminator to come in, which was too long as we would open our kitchen cupboards and there would be rats in there eating our food. The exterminator put poison down but did not block the holes so it’s only a matter of time before there will be another infestation for the next tenants. The exterminator was very familiar with the property indicating that this was a recurring problem. When we moved out, we completely scrubbed the house from top to bottom and took all the items from previous tenants to the tip, but were still charged over £200 for cleaning and a tub of butter I accidentally left in the fridge. We were also charged nearly £200 for a Henry hoover which we never had. When we disputed this, they said that they had sent it in the post during the middle of the tenancy. We were not notified of this, and no hoover was ever delivered to us. All in all, I am absolutely appalled with how we were treated and beg students to read reviews before signing anything to avoid moving into a disgusting, broken, rat infested house with absolutely no support from Bricks and Mortar.

Negative experience: Worst agency you could ever risk getting into contract with. Extremely shady and the managers are awful. Dont trust a single word they say and for your own sanity, safety and peace, stay away. Had to wait until I got my deposit credited to come out and say this. Never again- would give 0 stars if that was an option

Negative experience: My son and his flatmates have used this letting agent this year. They have been absolutely awful. Stay away from them. Place not cleaned. Broken furniture. Cold showers. And worst of all is the lack of security. I am reporting them to the relevant bodies ( GDPR data breach too ) but would advise not to use them !

Fantastic experience: Very happy with my student house, great team & super helpful. They helped me look for my future property, gave me lots of advice and options, all very friendly and a good choice. Jordan was lovely Leo was great throughout the letting process he’s easy to talk to and Candace helped me along the way, Courtney in admin is a star & super friendly. Thank you so much for everything. Highly recommended.

Negative experience: They all look and act professional but they breach their own contracts. After 6 months they will call and try to aggressively force another contract of you for 1 year and if you are undecided or refuse to renew they will stop listing to any maintenance issues, bring people for viewing UNANNOUNCED and they will unlock your bedroom room at any hours. Even had them knock on my door one day told them to wait 2 minutes as I was indecent THEY STILL PROCEEDED TO UNLOCK MY BEDROOM DOOR. Had shower room broken from beginning of the contract till end nobody came to fix it. Water leaked on the floor mold started to gather around the corners of the vynil flooring and in future will be health hazard with mold building up underneath. We had rat issues in the area, we reported that they were coming to shelter in our backyard they did nothing, set no traps. We were scared to even touch the bins outside because they were jumping out. Do not take contracts with them! Especially if you have any health conditions like anxiety and depression they will make it worse!

Negative experience: We have just finished a year tenancy at a property overlooked by bricks and mortar. Disappointed, shocked, unheard, and frustrated are only some words to describe our experience. As a group of 9 students renting a house, we experienced MANY problems. From the date we moved in bricks and mortar promised us that the maintenance issues recorded prior to moving in would be dealt with, this was a lie. Throughout the year tenancy this issue continued and as we were moving out, maintenance issues that were reported back in July 2024, were still left untouched. Ben, our property manager, was very dismissive any time we tried to report a problem, he would not respond, call back, or even attend to the property to assess the situation. It was a constant battle with the company to be heard, or to be treated as we should when renting a property through them. They do not care about student’s wellbeing whatsoever!! We have actively avoided renting with bricks and mortar for this coming academic year because we are disgraced by their behaviour and service towards us. AVOID AT ALL COSTS!

Negative experience: To any student or aspiring renter, AVOID THIS ESTATE AGENTS. We have had the worst experience with them, with constant maintenance issues in our house that were completely ignored by the property manager Reece. We sent multiple emails and called multiple times regarding the issues throughout the house and the only ‘repairs’ that were carried out were due to leaks that had to be repaired that weren’t even properly done and resulted in the same leak happening again. Furthermore, our boiler never worked properly during the time of our tenancy, an issue that was raised multiple times. The only complaint that was fixed by the end of our tenancy was the cleaning of the front garden, something that should’ve been done before we moved in and not in the final months of our tenancy when the university year has ended. Just when we thought the nightmare was over, they decide that we cannot receive any of our damage deposit, and attempted to pin much of the damage and general dirtiness that had been present from the start on us. They have attempted to charge on perfectly clean mattresses and dust and dirt from natural wear and tear that do not fall under our responsibility. We are STILL arguing this issue with them and thoroughly recommend any tenants that have been trapped in their scheme take photos and ensure you have evidence of previous conversations to prove innocence. Do not trust these second rate ‘estate agents’ with your money!

Fantastic experience: The process was extremely quick and everything was handled exceptionally by everyone I spoke to. All questions were answered and nothing was left unsure to us. It was great to get quick and valuable feedback from any questions and the professionalism and patience shown was absolutely incredible. Cannot recommend enough.

Fantastic experience: I’ve used this letting agents many times and have always been satisfied.This time i met a lovely lady named Candace and a gentleman named Jordan and I’ve got to say they were both outstanding on every level.The tenants weren’t ready for us to take pictures so Candace and Jordan kindly booked us in for the next day.Great service Candace and Jordan.Thankyou

Fantastic experience: I was shown round a property by Leo. He was really helpful and friendly and I found the whole service with bricks and mortar ran smoothly, thanks!

Fantastic experience: Top class very professional and helpful. Very quick to follow up and get you through the process.

Fantastic experience: It makes such a difference getting a friendly, informative reply from a letting agent, and it is unfortunately a rarity. Cerise at Bricks and Mortar was lovely. We only had a brief chat as we needed a 6 month let and they only had long term ones, and most agents just ignored us, but Cerise replied right away, polite and helpful. Definitely recommended

Fantastic experience: We had a great experience with Ethan and the girl I spoke to on the phone but didn’t catch her name! After expressing our enthusiasm for the property she got us an earlier viewing meaning we will now get the apartment we love! Also big shoutout Ethan! Helping us with all our silly questions and a nice relaxed viewing experience. Also answering us when off the clock to let us know the place was going to be ours! Thanks guys. :)

Fantastic experience: I have been working with Ben at Bricks and Mortar Estate Agents for the last few weeks on some property information and he has been nothing but prompt and extremely helpful and understanding. I would strongly recommend working with this company.

Negative experience: Had a booked for a viewing a week ago 1 hour before they rung me and cancelled saying the owner of the property had to go away on emergency so they wanted to rebook after easter Monday I was meant to go today for a viewing but they have just rung me saying the property has been let Why would you book me in for a viewing and then let the property absolute disgrace of an estate people will be good to stay clear

Fantastic experience: Didn’t proceed with a property in the end as found somewhere cheaper. However, I’d just like to praise the service provided by Ethan. We viewed a couple of properties together and he was on hand to answer every question we had. When we found a property we liked, Ethan went above and beyond to get our paperwork sorted. Very responsive, and we didn’t feel any pressure to proceed with any property - just respected that we wanted to find the right one. Ultimately went for something cheaper elsewhere, but would highly recommend Bricks & Mortar for a property search.

Fantastic experience: My wife and I were left in the invidious situation of exchanging on our house but our seller pulling out of the transaction. We found a property to rent via Bricks and Mortar on the Monday and managed to expedite the application in record timing, getting the keys the following week, thanks to the efforts of Courtney and Jordan. Many thanks both.

Fantastic experience: Ethan has been so patient, so responsive and so helpful. He really has pulled out all the stops to get me moved in, right until the bitter end. Thank you Ethan you are the best!

Fantastic experience: Spoke with Courtney over phone after one or two emails, She was a pleasure to deal with, had one or two issues regarding paperwork required to complete tenancy. Came up with solutions for me straight away to help get around, tenancy now signed and sealed. Great service

Negative experience: The worst agency we’ve dealt with. Our flat was falling apart, including our boiler in the winter, and it took them ages to fix things (some things were never even fixed) But the main issue we encountered was the reduced deposit repayment. Even though we weren’t responsible for all the damaged/stained walls and furniture in the flat, they charged us for extra ‘cleaning charges’ It’s ridiculous as we handed over the flat in a better condition than it initially was when we moved in! They’re clearly scamming people every year using the same grounds instead of actually fixing the flat. If you happen to be renting a flat with them take pictures of everything, you’ll need them to argue with those people later on.

Fantastic experience: Cameron was super helpful during our property search and showed us multiple homes other than the one I had booked giving us multiple viewings and he is super helpful with helping us with the process after as-well, great help!!

Negative experience: We have had an extremely bad experience with this estate agency, we were met with unprofessionalism, despite giving them the benefit of the doubt after our first bad experience, where we were told that once the offer was placed that it would be reserved for us, and that our deposit would be due the week after, to then later on that day be asked “what’s the highest you’re going to go” and met with a lot of unprofessionalism, where when questions were asked we were given many misleading answers, which led to so much confusion.After this we decided to book another viewing despite this experience, we were stood outside the property waiting at the time our viewing was booked, which had been confirmed the day before, was then cancelled a few minutes before we were scheduled to look around, which is completely in acceptable. Do not recommend this agency! Have not had this experience with any other estate agency that we have used.

Negative experience: I’m very unhappy with the treatment we’ve received from this agency. Me and my friends booked a viewing which was cancelled 4 minutes before, through a text message, when we were waiting for the man to show up to show us the property. In addition to this, we’d already been messed around with a previous property when we’d been guaranteed a flat and we put down an offer which we’d been told we’d be able to pay the deposit for the following week. After we put down an offer, we received a phone call to say someone had offered a higher price and we were asked what’s the “highest we would go”. This was completely unprofessional and this issue was repeated as we put down another offer, which they changed their mind about later on. It’s clear they’re willing to take advantage of students to get as much money out of them as possible. After looking at other reviews I’m not surprised we were treated this way and I’m glad we experienced these issues now rather than later. Don’t choose this agency.

Negative experience: Why bother with student properties, Brick and Mortar have poor to non-existent communication. Over the course of tenancy they changed the locks with no notice locking the flat out, multiple viewings with no notice, and several times ignored maintenance issues both via their portal and by email. The mis management indicates student lettings is a side hustle to them.

Fantastic experience: Eddie went above and beyond with customer service, super friendly and went out of his way to get a house viewing for us sooner than we'd hoped. Thank you!

Fantastic experience: Had a few house viewings with Cameron today, and what a queen! Loved him, so professional and funny and went out of his way to help us find the best places. “He’s a vibe”

Fantastic experience: Ethan was fab and really went above and beyond to secure us a home that we loved. He is a credit to the team and made our experience with the company 10/10.

Negative experience: Do not go with this company. Me and my friend went for a couple viewings the other day with this company and were left feeling displeased and unhappy. The man showing us around the properties was not professional in the slightest, he even showed up without multiple sets of keys meaning that we were unable to view some of the properties we had booked in to see. In terms of showing us around the interior of the properties he was unable to answer simple questions despite having claimed he has worked for this company for a while now. This was a total waste of time and our money!!

Fantastic experience: Cameron was really knowledgeable and respectful when showing us around the property. He’s also been very proactive in chasing up offers and next steps from the letting company making us feel reassured. Would recommend!

Negative experience: Would not recommend to anyone. Extremely shameful company to take advantage of students, especially during the cost of living crisis. Going to list off things that we experienced when renting with bricks and mortar: - Would often show up without notice. - Would say they're coming for maintenance/ inspections and then not show up. - Refused to replace outside bins which got burnt down (not by us) after saying they'd pay for them. - Take ages to fix maintenance issues which were reported. - Charged us £300 for carpet cleaning when the house had carpets in 1 room and 1 hallway and £250 for cleaning (the house was cleaner than when we moved in). - Didn't respond to our request for our deposit back so we were forced to accept their huge cleaning charge (or take them to court). - Took them almost 6 months to fix a leaking pipe which was causing a wall to get wet and mouldy. - Left us with a broken gate for the remaining few months of our tenancy so that anyone had access to our back garden. Renting with bricks and mortar is not something I would recommend to anyone. Keep away.

Fantastic experience: Jacob was an excellent agent throughout the entire process. He had a lot of patience dealing with me especially since I was moving from overseas to our new home. He did his best to answer all queries and assist me throughout the entire process of onboarding as a tenant. Hope to work with him and the agency for a future forever home!

Negative experience: I moved into the property I’m renting a little under a month ago and my experience with Bricks and Mortar has been pretty terrible. I was booked to collect the keys for the property at 3 so naturally had to wait half an hour when I arrived at 3, and was given 4 sets of keys and told only some of them work. Only 2 worked. One for the external flat door and one for the internal door, thus we ended up having to share a set of keys between 4 people on different schedules for a day which is far from ideal. Furthermore, one of the bathroom windows was locked open and my flatmates window is broken in an open position, which is far from ideal as we live in a ground floor flat. The washing machine also doesn’t work as the handle decided to break upon first use, and we let Bricks and Mortar know this all immediately as it happened within the first 2 days of moving in and as of today still no action has been taken. We also haven’t been given a postbox key which is great. This is not an incident that is isolated to just our flat however, as my girlfriend was renting off of Bricks and Mortar last year and coincidentally was above the letting agents themselves. She, along with 6 other people lived in one of their advertised properties from September 2023 to July 2024 and the amount of issues which arose were unacceptable. From thick black mould growing in their rooms to broken ovens the property in which Bricks and Mortar advertised was false and placed students in danger. Not to mention the multiple fire risks which the Newcastle Fire Department noticed and actually complained about to the landlord. The duty of providing a safe house for students was not fulfilled to any extent.

Negative experience: Bricks and Mortar have been the WORST agency I have dealt with. They have been MORE than unprofessional throughout our tenancy. They are supposed to give 24 hours notice before entering a property, however on multiple occasions they came unannounced, with no warning. On one of these occasions, they left our front door unlocked (with no one in the property at the time) despite the fact it was locked when they arrived, and on another occasion they left the door ajar and did not shut it behind them as they left. They were extremely unhelpful when this was reported to management within the agency and the issue continued to occur despite my complaints. When I phoned to complain about this issue and to inform staff that it is unacceptable to leave front doors open, the only response I got was “well it wasn’t me” with no apology given. I then had to escalate the matter further by sending multiple emails out until I eventually got a response. When I eventually did get a response, I received the standard “we are very sorry, it won’t happen again and I’ll train my staff better” email, but yet they still came without warning. Staff have been rude on the phone on multiple occasions and lack professionalism. The landlord was emailed regarding all of these issues and still to this day, this has not been acknowledged. The only positive to this company is their handyman who is extremely polite, quick to assist and professional at all times. The house was overall grubby, in bad condition and not worth the money whatsoever. They also did not give us our full deposit back yet the house was left in the exact same condition it was given to us in. I will never deal with bricks and mortar again.

Fantastic experience: Bricks and Mortar has been excellent, from the purchase of the flat right through to its rental and management. All staff have provided professional services beyond our expectations, including Abbie during the purchase process, Claire for the overall property management, Jordan for renting of the property, Reece for property management, and last but not least Megan for admin.

Fantastic experience: Megan helped me all the way from the referencing process to moving into my property. She is super helpful and always on hand to answer my questions. Highly recommend Bricks & Mortar.

Negative experience: We rented a house through this company, and I do not recommend this company at all. On the move-in day one tenant received keys that did not work, so she had to wait outside for an hour. When we got to the house there were multiple issues that we raised right after we moved in. The light did not work, most of the furniture was broken, the shower was leaking, and one bed was completely moldy. These things should be checked in advance ! When we contacted the company regarding replacements they said they will contact a landlord, however four days later they still did not. A surveyor came to the house to look round, and no notice was given. This all caused all tenants trouble, and time that we had to invest to this all. Choose different company.

Fantastic experience: A great service from Jade and the team with my properties. Always happy to help regardless of how big or small of an issue and quick to respond. 5 stars - thank you!

Negative experience: This estate agency has shown an alarming level of unprofessionalism. Every time I call, I’m told that my property manager has changed, with the same empty promise that they will look into the issue and resolve it, only for another week to pass with no action. If I upload concerns to the property files, they are ignored until I repeatedly call and plead for assistance. Despite promising to replace our broken furniture, it has now been nine months, and nothing has been done. For the past 1.5 months, my husband and I have been struggling because eight of our LED lights are not working. Despite our constant calls, we are repeatedly told that they are contacting the landlord, but it's clear we are being dodged. We are paying full rent for a property with broken furniture and a poorly lit house. Out of 14 lights, only seven are working, leaving half of our home in complete darkness. This situation is deeply disappointing and unacceptable. I wish i can give ratings in Negative not even 1 star.

Negative experience: I am writing to express my deep frustration and disappointment with the service provided by your agency. For the past nine months, I have been a tenant in one of your properties, and during this time, I was assured that broken furniture—a sofa and chest of drawers—would be replaced. Despite numerous follow-up calls, no action has been taken. More recently, eight LED lights in the property have stopped working, leaving us in the dark for over 1.5 months. When your electrician visited, he confirmed that the light holders need replacing and that landlord approval is required. However, despite my repeated attempts to get a response, I have been consistently ignored. Every time I call, I am given excuses that the property manager is busy, out of the office, or in a meeting. This situation has become unbearable and is causing significant distress. It is incredibly embarrassing to have guests over, only to have them sit on broken furniture in a poorly lit home.

Fantastic experience: Great company, they know what they're doing. Nice office too, the staff are lovely. A young lady who works their named Susan is an absolute delight!

Fantastic experience: Susan is the best, she has such a polite and kind manor, as well as being professional and listening to my specific needs. What an asset she is to this company. Give that girl a pay rise !

Fantastic experience: Bricks and Mortar (and particularly Matthew) were fantastic during the sale of our property recently. Great communication and professionalism throighout, highly recommend.

Fantastic experience: Had a class experience with brick and mortar, made the process simple and easy and had great communication from the start. Special shout-out to the agent Finley, future manager, who gave us a thorough breakdown of the house covering everything from the home security system to the tenancy process itself and was able to secure the property the same day for us.

Negative experience: Avoid at all costs. They moved me into a flat with no working plumbing which they knew prior to the start date but neglected to tell me, they ignore emails and texts, their staff gaslight you, they turn up at your home unannounced sometimes letting themselves in and I don't think I've been treated this badly by a company ever. Do yourself a favour and deal with landlords directly. This company is not worth the premium you and the landlord have to pay and they cause more issues than they solve.

Fantastic experience: There have been several instances I’ve needed to contact Bricks and Mortar, in regards to my son’s rental property and every time I’ve been very pleased with the quality of service they have provided me. I live over 200 miles away, so it’s a relief to know I can contact them directly if I have had any questions or concerns.

Fantastic experience: This would be my first renting experience and I must say the experience is in total contrast of what I was told about agencies. With Bricks & Mortar, it's been a seamless and productive experience. The team has been super helpful especially Megan who made the entire process smooth and productive. Thank you to an amazing team. I'll definitely recommend.

Fantastic experience: From the first day I got their contact online till the day I moved into my apartment, Megan was so helpful. I will always call her at every opportunity and the first thing I will say is, i am sorry for disturbing you with my endless callsshe will respond by saying no worries Beke! How can I help you? Thanks Bricks & Mortar Estate Agents, thanks Megan for assisting me all the way to secure a very beautiful,lovely and neat home.

Fantastic experience: Megan was so helpful to my situation, guiding me in the right direction, gave me relevant information and correct advice via email and phone call. Megan always responded very quickly and always very friendly

Fantastic experience: Megan is really helpful when me and my friend had a change of situation on a flat next year, she kept us informed and helped us sort everything out!

Fantastic experience: I don't usually post reviews but I am absolutely over the moon with Bricks & Motor Estate Agents, Levi in particular! Very quick responses and so friendly, I've already recommended to friends! Thanks so much Levi!

Fantastic experience: When we were looking for a new house it got a bit stressful but the team over at brick & mortar, especially Cara, were really helpful in helping us with everything. We were shown around by Cara who showed us everything we needed to know and settled on a house that works for us all. Thank you very much to the team.

Fantastic experience: Couldn’t recommend Courtney enough. A very pleasant woman whom was very helpful and accommodating. She was happy to answer any questions regarding my paperwork, thank you Courtney.

Fantastic experience: I’ve been emailing back and forth with Megan for a while regarding a property and she has been incredibly helpful throughout the entire process, when things have gone wrong with the system (absolutely out of the company and Megan’s control) she has been very patient and kind in helping us to sort everything out, we are very lucky to have her as a point of contact!

Fantastic experience: I would highly recommend Bricks and Mortar. Megan Smith was extremely helpful from start to finish in sorting my sons tenancy. Nothing was too much trouble. She was extremely knowledgeable. Promptly responded to any queries . Was very pleasant and polite. A good ambassador for the company

Fantastic experience: Signed on our student house with Bricks and Mortar a few weeks ago. Staff (specifically Megan, but we also spoke to other people) are so incredibly kind. Everyone here is so enthusiastic about their job which is so refreshing to see.

Fantastic experience: Megan has been extremely helpful in providing support and guidance throughout the process with my tenancy. She has made to chase things up on my behalf and update me accordingly. I really appreciate all the help ans support! Thanks so much Sam

Fantastic experience: Megan!! Thank you for being so wonderful today. Your customer service skills are 5-star. I wish more people in your field of work were as capable and efficient as you are.

Negative experience: Very poor experience from start to finish. I really don't recommend renting from Bricks and Mortar. They didn't carry out the necessary repairs to our boiler for the duration of my tenancy which resulted in constant leaks and malfunctioning heating for 12 months. Every time I called I was told to send an email and someone would call back which they never did (they did send someone around initially however the person carrying out repairs said its a bigger job to fix and they will have to come back which didn't happen). The flat never got painted and certain things never got fixed as promised before our move in date (or during our tenancy) so we had to do stuff ourselves. I was also asked to do things such as send videos of a leak (which I'd already been reporting for months) via WhatsApp for proof so they can get someone out and then just not replying? I have also been trying to come to an agreement for 3 months over a charge but have not heard a single word from the landlord and again someone keeps telling me they'll call me back but they never do. There's been more issues but I feel like it's enough for a review.

Negative experience: Absolute shambles of a company. During tenancy we had work men coming in and out property with notice or permission - no apology given. Took over 30 days to receive deposit back. Asked one of our tenants to vacate the property whilst they did maintenance work without giving another option on where to stay. It takes 2 or 3 months for them to respond to maintenance issues even when this is breaking the contract. Would never go with again.

Negative experience: Very mediocre. Delays with everything and communication from the company was poor at every step of the way. Completely disregarded tenancy agreement on multiple occasions entering the property without giving the correct notice. Upon leaving the property, it took bricks and mortar 60 days to refund our deposit, which is an unacceptable delay. We have been more than understanding with the company provided the situations throughout the tenancy with them, however have found their response to be inadequate on every occasion.

Fantastic experience: Dealt with my Megan who was lovely! Super service and really friendly. Kept me updated the whole time on how my case was coming along. 100% recommend

Fantastic experience: I would highly recommend Megan from Bricks & Mortar. Megan was incredibly helpful and I felt went above and beyond. She spent time sorting out my query and followed up to ensure I had been able to resolve the issue I was having. Excellent customer service delivered in a friendly and polite manner - thank you

Negative experience: We have sadly had a really bad experience living in a bricks and mortar property over the past year. We viewed the property in December 2021 and signed to move into it in August 2022. The move was all handled efficiently and all seemed fine, however once we had moved in this is when the problems began. Much of the furniture was broken and unusable. One of the sofas had a completely broken seat, two of the mattresses were unusable and one of the beds was broken. The side panel of the bath was completely broken, the shower was broken and other issues. One of the rooms was a loft conversion that we quickly found out had zero insulation (the room was 2° overnight in the winter, and reached 38° in the summer). On multiple occasions my flatmate had to sleep in the living room because the room was unliveable in. The problem with the above was the abysmal communication and care and attention from the bricks and mortar team. We sent numerous emails, had long phone calls and quite a few complaints before anything began to be fixed in the property. This cycle continued for the rest of the year. Anytime we reported an issue we waited weeks if not months for it to be fixed after multiple communications from us and empty promises from the team. In January we ended up reaching out to the council, the property was graded an E but the council inspection made it clear that this wasn't the case and that changes needed to be made, this led to a mad flurry of activity from bricks and mortar, with the promise of double glazed windows being installed with haste. Lo and behold we moved out 7 months later still with rotten wooden frames on single glazed windows. There was black mould continuously growing in the front bedroom of the property. I lost many items of clothing and personal possessions as a result, despite having a dehumidifier and the window open at all times even in the dead of winter. We left the property in August having had no working washing machine for 1 month and no hot water in the kitchen for 1 month. Both of these were reported on numerous occasions, we were told they would be fixed the next day and they never were. I feel very sorry for whoever is moving into the property and sincerely hope this review makes the team recognise the incredibly poor service they are providing to their tenants.

Fantastic experience: Spoke with a women call Courtney recently! She was excellent! So friendly and helpful! Answered all my questions! Fully recommend!

Fantastic experience: The Senior Business Administrator, Megan Smith has been an amazing help to me and the rest of the tenants. She has provided fantastic service, delivering information quickly and concisely in all correspondence. She has made our moving experience so pleasant and I can't thank her enough for it.

Fantastic experience: Megan has been absolutely amazing at Bricks & Mortar, helping us find a suitable rental place within our budget. She's replied to emails so fast and is always available to answer any questions we've had along the way- we love our new place thanks Megan!

Fantastic experience: Great experience dealing with Megan and Lauren at Bricks and Mortar for letting out my city centre flat. Always available for any queries, provided all documentation as expected and made the whole process very smooth. Very good all-round service and experience.

Fantastic experience: Great experience with Brick and Mortar. Abbie was incredibly helpful and efficient in helping me complete the agreements for a rental property in Newcastle. She always responded to my queries promptly and was able to accommodate my specific needs. I would highly recommend Brick and Mortar to anyone looking for a rental property as the onboarding process was very smooth and hassle free!

Fantastic experience: Myself and my partner had a great experience with Bricks and Mortar, especially with Megan. She went above and beyond to help us when we were both having technical difficulties with signing a new tenancy. Megan really showed she cared as well and took away a lot of stress for us both. Never had such great customer service with an estate agents. Highly recommend!

Fantastic experience: I had a fantastic experience with Bricks & Mortar due to Megan being extremely helpful throughout my full experience. Megan is fantastic at her job and when I was experiencing issues, Megan dealt with my issue effectively and made surely she did everything she could to get it resolved.

Fantastic experience: Clear communication throughout the entire process, Claire made the house sale very easy. I'd definitely recommend and use Bricks & Mortar again!

Fantastic experience: Everyone at Bricks and Mortar have been very helpful during 22/23 when helping with the Admin side of my son's tenancy - especially Katie Scott who helped smooth the path of the end of Tenancy check out and clean and who kept me informed of progress. Many thanks.

Fantastic experience: I personally couldn’t recommend these guys enough. From moving in they’ve been very professional and welcome. Later I had a pretty complicated housing situation to deal with regards my the household tenants, I firstly spoke to megan who then passed me over to Anna the property manager and they’ve been so attentive and supportive, I really appreciate the time and help guys, thank you so much!

Fantastic experience: Hi, so far my experience with BricksandMortar has been very positive. Quick communication and great interactions with Matthew. Everything has been very easy so far.

Fantastic experience: we have two student houses in Newcastle and we couldn't have chosen a better agency to work with. Always friendly and lots of local knowledge. Special mentions go to Claire, Lauren and Ryan

Fantastic experience: I would just like to say a big thank you to Megan, who was immensely helpful in the process of me signing up for a tenancy. Extremely understanding of my position and supported me throughout.

Fantastic experience: I’ve dealt with Lauren Anderson at Bricks and Mortar for the last few years. I was initially recommended the company by a friend to assist with lettings for a number of HMO’s I was developing. From our initial contact Lauren was very attentive, and ensured I was informed of all updates with the lettings and applications. She offered advice on prospective tenants and was easily contactable with any questions I had. I wouldn’t hesitate to recommend. Anth woods Stag Lettings Ltd