John Payne Estate Agents - Lettings & Property Management

Fantastic experience: As a first time solo buyer I could not have asked for a better estate agent. They were incredibly accommodating when I would request very specific, short notice viewings and were extremely helpful with my queries throughout the process. Big thanks to Milli who was with me from day one!

Fantastic experience: Fantastic experience looking for and renting a property with John Payne. Amelia was amazing and worked really hard to accommodate my timeline. Really professional, friendly team, would recommend for anyone trying to rent in Coventry.

Fantastic experience: We had a great experience with John Payne Estate Agents. A special thank you to Ms. Cara McSheffrey, who handled her first move so professionally and efficiently. She was helpful, responsive and made the process smooth for us. Wishing her every success in her role!

Fantastic experience: Completed the letting in good time with good communication. A great service.

Fantastic experience: Great service from John Payne. I was left needing to do things very quickly due to another agency being subpar on my previous tennancy. Everything with John Payne was always actioned almost immediately. Very friendly staff, always willing to help.

Fantastic experience: Absolutely a fantastic service from start to finish. Justine and her staff kept me up to date with everything. I would rate them 5stars plus . I have been using Paynes for over 15years who look after all my rented properties. And I have never had a reason to change . Thank you so much to everyone at Paynes.

Fantastic experience: Unbelievable agents! cant thank Helen and the team enough. It was a tricky sale and they were there for every step. Above and beyond and would highly recommend. Thank you!!

Fantastic experience: It was a very lovely experience from the viewing to the move in , they are professional and great

Fantastic experience: Veni, vidi, rented! That fast and easy was to rent a property with them. Communication was clear and steps were done very quickly.

Fantastic experience: I had to relocate on extremely short notice, and John Payne Estate Agents delivered an exceptional, stress free experience. What truly impressed me was their incredible speed, professionalism, and efficiency during the Christmas and New Year period, a time when most businesses are closed and everyone is focused on the holidays. From the initial viewing through to securing the property, their team was incredibly responsive, focused, and proactive in meeting all our demands. They made a potentially chaotic process feel smooth and manageable. I want to thank to everyone that was involved for their outstanding efforts. I cannot recommend John Payne Estate Agents highly enough for anyone needing reliable, fast, and professional service, especially under tight deadlines. Highly recommended!

Fantastic experience: Excellent service from JP Letting Agency! Amelia was super helpful and responsive throughout. Communication was clear, and they sorted issues quickly. Would definitely recommend!

Fantastic experience: Recently used John Paynes for the rental of my property and extremely pleased with the service received. I was kept updated throughout the process and they were able to find a new tenant swiftly. Highly recommend.

Fantastic experience: Thanks alot Amelia for helping us find our new home. very helpful thank you ☺️

Fantastic experience: Thanks Amelia for been swift during my application process. Anytime I will choose John payne properties cos they have got good and serene properties around Coventry.

Fantastic experience: John Payne Estate Agents have been really great with helping us move. They are quick to fix any issues, always pick up the phone and always answer even the silliest of questions! They've made the moving process easy and efficient.

Fantastic experience: We were very satisfied with the professional and efficient service that we received from everybody at John Payne.

Fantastic experience: Very systematic process of Letting and Referencing followed. Timely updates provided. "One Utility Bill" concept makes moving in hassle free

Fantastic experience: John and Charlotte have been fantastic in coordinating the refurb and finding new tenants for our property. They are professional and friendly and a pleasure to deal with.

Fantastic experience: Very pleased. Sorted the let out very quickly. Also sale of another property

Fantastic experience: The team, in particular Amelia, were very helpful throughout the entire process to rent a home. As a first time renter, they answered all the questions I had quickly and got everything sorted. Would highly recommend!

Fantastic experience: The staff were very professional and were incredibly helpful and had great communication with us as we set up our tenancy.

Fantastic experience: I had such a fantastic experience with John Payne Agency from start to finish. Mark handled the viewing for my new home and was genuinely sincere, patient, and professional — you could tell he really cared about helping me find the right place, not just making a sale. Once I decided to go ahead, Amelia took over all the paperwork and made the process so smooth and stress-free. She was efficient, clear in her communication, and always happy to answer my questions. Both Mark and Amelia went above and beyond, and I truly felt looked after every step of the way. Thanks to them, I found the perfect home for me, and I couldn’t be happier. Highly recommend John Payne Agency if you want high-quality, friendly, and reliable service. M Chahine

Fantastic experience: Cannot thank John, Justine, Angela, Rebekah and Charlie enough for their help throughout the letting process. Please don’t hesitate to find these guys to help with any property related issues, they are truly the experts in the field! Henry

Fantastic experience: It has been a great pleasure being with John Payne over the past one and half year. The kind of cordial reception and swift response to issues relating to maintenance is top notch The office Staff are very tolerant and easy to approach and they allocate tenants to property managers making it easy to resolve some maintenance issues which is very unique to John Payne. On any day, I will chose John Payne over others

Fantastic experience: The process of renting a property with John Payne was seamless and straight forward.. The staff were helpful as well. I would definitely recommend.

Fantastic experience: Absolutely amazing and extremely helpful estate agents. Gave me advice about my flat as it was going to be sold via a different agent, but the buyer didn’t have a mortgage after waiting six long months for them to tell us this. The staff at John Payne helped me when I decided to let the flat instead of selling. Best move I have made. They also gave me advice about a different matter, not relating to this. I would highly recommend them to anyone. It is so refreshing in this day and age to deal with someone who is 100% genuine, friendly and professional, and this goes for everyone who works in the Coventry branch. Thank you for all of your help and support.

Fantastic experience: I've been a landlord with John Payne Estate agents for many years now and their service is second to none. Always a pleasure to deal with.

Negative experience: Worst experience Agent with whom I was dealing was giving incorrect information. Normally the job of agent is to pass correct message between owner and tenant there was complete message about that. I have been asking for keys few days earlier that was also not met. I am editing my previous message after feedback from JP. I am still of the opinion these kind of letting agency should also hear voice of tenant , based on there feedback it seems I am lying but i was sharing my experience which i have gone through but there was 0 acceptance from other side. Really sad to hear the same.

Fantastic experience: Well; to give a broader context and some background, the man himself, John spent a lot of time at my mortgaged property 2-3 years ago which I was keen to sell and provided invaluable wisdom and guidance on how best to perhaps proceed given my circumstances . Complexities ensued regrettably and fast forward to 2025 I find myself having very slick and professional dealings with the great team, most notably Charlie and Angela at my local branch as i entered the rental market. The team are proficient and to the point certainly never making a mountain out of a mustard seed and have been a joy to deal with. Long may this continue to be the case :)

Fantastic experience: Excellent service throughout ! Friendly , helpful staff , i would highly recommend john Payne estate agents .

Fantastic experience: John Payne were fantastic in helping my partner and me find a rental property. They were responsive, professional, and made the whole process smooth and stress-free. We’re now happily settled in a place we love. Highly recommend!

Fantastic experience: Professional service. I would recommend them to look after your assets. In this day and age we need letting agents that know what they are doing and Paynes does. Good job.

Fantastic experience: John Payne agent are very good and responsive. I was able to get a new place through them. They professionally handled all my queries and their customer service is top Notch. Justine Roe was very helpful and i will recommend them and use them over and over again. Dr. Emmanuel

Fantastic experience: I managed to see several properties with John Payne on the same day and I only needed one visit to find a property that met my needs.

Fantastic experience: Having recently completed on the purchase of our first home, we had a great experience with John Payne. From our first viewing with Lee to completion, John Payne have been so helpful every step of the way. Helen and Melanie were so friendly and helpful and made the house-buying process a lot easier and less stressful than we were expecting! Highly recommend.

Fantastic experience: Highly professional and responsive letting agent. They handled all my queries promptly throughout the process and made everything smooth and stress-free. Excellent communication and service — highly recommended! A big thank you to the entire lettings team, especially Justin, for her professionalism and efficiency throughout the process.

Fantastic experience: I am thankful to John Payne Estate Agents for helping me find my dream home. They’re very professional and swift in responding to emails. I 100% recommend them.

Fantastic experience: Smooth process, clear documentation and excellent service throughout. Very professional and helpful letting agents. Highly recommend!

Fantastic experience: Very responsive and reasonable people! Needed to move in rather quickly and the team did everything they could to quickly get through the admin stuff and the paperwork. So far, 10/10 experience.

Fantastic experience: Great support from Justine the senior lettings negotiator and has been a stress free and simple process working with John Paynes.

Fantastic experience: Lovely experience with John Payne agency! Justine Roe was super kind and always attentive in order to provide us the best service and pace to get us the property ready. In such a dificult time that me and my wife are passing with our pregnancy, Justine was able to accommodate all our needs and have everything ready for us in just a week! Amazing work! Congrats John Payne team!

Fantastic experience: Fantastic service from the letting team. John is a very calm and knowledgeable person. His team is well managed and very helpful. Definitely, will use them again.

Negative experience: The review is in regards to the sale of "Rosegreen Close, Cheylesmore, Coventry, CV3"... We booked an appointment to view the property and the next day received a call asking if we could put an offer forward and had until 1:30PM to make an offer. We phoned them at 1PM only to be told the buyer had accepted another being extremely unprofessional and rude at least as I do not want to accuse them being dodgy without any proof. Contacted the owner with our offer and next morning we received a phone call from the estate agent being rude and abusive on the phone. Avoid at all cost.

Fantastic experience: My experience with John Payne was simple and fast, it was as little as 2 weeks and I got my new house. I'll recommend John Payne estate agency to you

Fantastic experience: A Fantastic Renting Experience with John Payne Estate Agents. After moving out of university accommodation, this was my first experience with private renting, and I couldn't have asked for a better one. John Payne Estate Agents provided exceptional service throughout the entire process. Most of our interactions were with Tiegan, who was incredibly helpful and professional. She consistently provided clear explanations, responded promptly to any queries, and made the entire experience stress-free. From viewing the property to signing the contract, making payments, and moving in, everything was seamless and well-organized. The team ensured that every step was easy to navigate, and I felt supported throughout. I highly recommend John Payne Estate Agents, especially for first-time renters. Their professionalism and dedication to their clients made all the difference.

Positive experience: John Payne surely helped us in securing the property and smooth process to move in. Couple of minor feedback relevant to providing light bulbs and cleaning of patio area could have been done.

Fantastic experience: John Payne helped me with my new home. Justine was so patient and assisted me throughout the process. I got a bargain for my new home. I am so happy with their service.

Fantastic experience: Since I came to England I can boldly say Johnpayne has the best customers service to far. Johnpayne are customers friendly and very polite in their service, I recommend Johnpayne for those looking forward to get a new apartment either for rent or to buy .thank you Johnpayne for the customers service, we never take your help for granted. Here is a wish of merry Christmas from us “Osazee’s to Johnpayne

Fantastic experience: Top drawer service from the Paynes team. Used them for renting out a house initially and John Buckby was the most engaging gentleman who was so professional and friendly sorting out the right tenants. Decided to sell the same house and although the buyer was difficult to say the least Liz,Mel and Lee did more chasing than a marathon runner to get the deal over the line. My family members also use Paynes and I can't recommend them highly enough. Well done guys

Fantastic experience: It was great support and help from Entire John Payne team to purchase of new house in Coventry. Specially Melanie Ryan has helped a lot to complete this purchase as it wasn’t easy job being in chain. She went above and beyond to make this happen. It took longer than expected but she managed to get through. Thank you so much for help. Thanks Jitendra

Fantastic experience: I was very lucky to start my renting experience (life) in the UK with John Payne Estate Agents. All staff I dealt with (Mark, Jodie, Justine, Angela, Natasha, Tom) are very polite, responsive, supportive and honest/trustworthy. The agency is properly licensed and has extensive processes established (that are followed) to ensure legal and fair treatment of all involved in transactions and property maintenance. I am now on my second rented property with John Payne and I will remain with John Payne as long as I live in Coventry/UK. Thank you everyone for making my life peaceful and happy

Fantastic experience: Very professional and friendly. The process from viewing to hand over was seamless. Inly agency i felt is more service focused than money oriented. Thank you very much.

Fantastic experience: Very professional staff, easy referencing process and not long waiting times. We had renovation done in the property we were moving in which made the property to be in a very nice condition when we moved in. Overall I recommend this agency.

Fantastic experience: Excellent service with everything taken care of from start to finish. Very friendly and polite staff who got back in touch with me very quickly with all questions asked. Thank you for making the process really easy for me.

Fantastic experience: The service from John Payne was absolutely nice, the apartment was breathtaking and the agent Tiegan Slater was supportive all through the process.

Fantastic experience: The acceptance, taking us through the whole process of moving in and most importantly the fact that we were considered for our new lovely home shows how considerate and kind John Payne is. I am so grateful to them I am INLOVE with my new home.

Fantastic experience: John Payne Estate recently let my property. I found the experience very professional and extremely efficient. I have been associated with them for many years and definitely continue the relationship. Antonio.

Fantastic experience: Our journey to find a good house was made possible through John Payne Estate Agents..They made the process simple and exciting through all the stages of referencing.Great help from an amazing team with the most Outstanding assistance from Tiegan and Angela..Thanks and Thumbs up Would highly recommend John Payne to anyone

Fantastic experience: We were extremely impressed with the service we received. John Payne was extremely professional throughout the process. Justine was incredibly organised, calm and helpful from start to finish. Nothing was too much trouble. I would highly recommend.

Fantastic experience: Customer service in John Payne Agency is beyond 5 star. We were always served with the highest respect and regard from the moment we applied for viewing to the moment we got the keys to the house. They made the whole process seem very very easy and guided us well throughout. Not forgetting their readiness help with any queries. Thank you so much Tiegen and your boss too. You are the best in what you do. God bless you. Best letting Agency ever.

Fantastic experience: I’ve been living in rented apartments for 10 years, never before had an experience this good. Staff are friendly, helpful and honest. Arrive at viewings on time and are contactable during their work hours. Best agency around.

Fantastic experience: The team have been amazing from start to finish with our rental. I have never had to chase for an update as they have been proactive, providing regular updates and have good knowledge of the rental market in this area. Thanks for making it so easy!

Fantastic experience: It was a great experience to get our new home with John Payne. They offered stress free reference and paperwork, all thanks to their friendly and professional staffs.

Fantastic experience: I cannot express how amazing John Paynes are. They were professional, trusted worthy with excellent communication. They go the extra mile for you. They are kind and very helpful. 100% recommend John Paynes

Fantastic experience: Charlotte was extremely helpful when we were between tenants. She arranged for all necessary works to be carried out , without any need for our involvement, great service.

Fantastic experience: I cannot recommend John Payne Estate Agents enough, the support we have received from Charlotte and the team has been truly exceptional. Always willing to assist with any problems encountered providing a resolution each time!!

Fantastic experience: Just found our first home in the UK with John Payne. The appartement is ready for us in an excellent condition. The staff are very professional and helpful. They definitely made the move painless.

Negative experience: Regretting choosing John Payne estate agents! No health and safety measures followed.moved into house not cleaned properly. House Full of pet hair and bad odour! No help when we have difficult situation! Only there to collect Rent I Wouldn’t Recommend John Payne Estate agents.

Negative experience: Greedy!! Cheap!! Unprofessional!! Unethical!! The Agency is very cheap and greedy. They don't give the property in clean and maintained way and expect tenant to manage and keep it maintained. An example is attached. This is how they have handed over the garden at the time I moved-in to property. I have raised concerned before tenancy process, over the phone, Justine has agreed that the owner will do the needful before I move in. At the time of key handover, I again raised the concern. She said, she will speak with the owner and do the needful. And after a month, when I am following up about the status, the property manager Duncan is straight away rejecting it and saying it in not in there record and since I agreed with the tenancy, it is my responsibility to clean it and maintain it. The previous tenant is also working with me. They have charged £600 for carpet cleaning and mowing the garden. When I have moved in, all the kitchen cabinets, oven, bathroom floors were full of stains and marks. And garden state is quite visible in the photo attached. Then why the seven hells they have charged such a big amount from the previous tenant if they did nothing. I don't recommend this agency and ask to avoid unless you have not any other option. They can only give you pain and stress and nothing else. It was my big mistake to choose this property and agency. Greedy!! Cheap!! Unprofessional!! Unethical!!

Fantastic experience: I recently used John Payne Estate Agent to look for a property and the service I received was excellent. I was surprised by the level of professionalism and dedication. I was treated like a king and they were so friendly and extremely helpful throughout the whole process. I will like to say a very big thank you to John Payne Estate agents, especially Justine Roe. I recommend John Payne Estate Agent in Coventry city centre to anyone looking for a property to rent or buy. Fred S.

Fantastic experience: From start to finish Payne estate agents were amazing Eleanor was very helpful and friendly and efficient with arranging our move into our new home. We couldn’t have asked for more and would highly recommend.

Fantastic experience: We are landlords for a number of properties which Payne Associates manage on our behalf. We have always found them most reliable, efficient and friendly to deal with. A Professional business that I would highly recommend.

Fantastic experience: Paynes worked hard all through the process and were helpful at all points. I have complete confidence in them. Happy to sit back and let them get on with it.

Fantastic experience: Recently moved into a new house managed by John Payne Estate Agents, and all I can say is great service!! The whole application process was quick. The agents are friendly, approachable and very professional as well.

Fantastic experience: I've been with John Payne Estate Agents for around four years on a fully managed basis. They are professional yet approachable and friendly and always willing to offer sound advice. Their terms of business are reasonable as well as clear and unambiguous (no hidden charges or onerous terms - which, alas, cannot be said for all agents). When problems arise they deal with them quickly and efficiently. I have no hesitation in recommending them.

Fantastic experience: John Payne Estate Agents have always provided a smooth, efficient, professional, helpful and friendly service throughout my dealings with them both in the sales and lettings of my properties. They are pro-active in the management of their sales and lettings and keep you updated and informed throughout. Continuing thanks to all at Paynes.

Fantastic experience: Received excellent customer service both from the sales team and the rentals team. We were kept informed all the way through, same member of staff which we like, would definitely recommend.

Negative experience: Appalling handling of the sale of my house. I checked & was completely assured any potential buyer would be vetted ‘properly’. It’s a basic service of any decent estate agents. The OFFER is verified. Finance in place - verified, deposit in place - verified. John Payne has wasted TWO MONTHS of me being able to sell my house to a ‘verified’ buyer. I have been mislead. I have been told information which is not true. I accepted a lower offer & a 2nd Memorandum of Sale issued weeks ago, to get an ‘email’ out of the blue to tell me they’d given the keys out to yet another lenders valuer, WITHOUT my knowledge, WITHOUT my permission & WITHOUT having the decency to pick the phone up to me to inform me. The revised offer they got me to accept wasn’t even verified, checked or confirmed by seeing basic evidence (only now I find out). I have now lost so many hundred £’s to solicitors & not been kept informed, not told the truth, not bothered to follow up anything they promised at the start. I thoroughly checked with the Senior Sales Manager when choosing JOHN PAYNE ASSOCIATES they would be efficient in the simple basics. They will happily charge you £’ssssss to ‘sell’ your house for you, but make promises to attain your business which they do not carry out. I have today lost the house I am buying because of this. I have lost 2 months of potential serious buyers buying my property in what is already a vulnerable time in the housing market. Upon stating I am changing representation today, the most efficient letter I have received within 30 mins from this company was to acknowledge that, remove it immediately from Rightmove & their windows without even an apology. ABSOLUTELY ABYSMAL.

Fantastic experience: I have used Paynes for a number of years to manage my Coventry property. They have always been reliable and supportive. Recently I had some issues that required quite a lot of remedial work. I worked closely with Daniel Little who was exceptional in the way he managed the problem and worked with me, the contractor and most importantly the tenant. He made a difficult situation manageable.

Fantastic experience: I would like to thank Johnpayne and their team for getting me a house. I was new to Coventry and they made sure a smooth process to get the house. They have very good online system for documentation and onboarding. I want to thank Connor Clarke for his support. Keep up the good work!

Fantastic experience: I found John Payne Estate agents to be very professional, cooperative & great communication. Natalie has been brilliant throughout as have the rest of the team. Thank you very much

Fantastic experience: Used them twice now. Once for renting a flat. The second for purchasing a house. Both times I found them to be professional, easy to work with and quick to respond to any questions / information. Never had a single issue whilst sorting out both my flat and house. Would highly recommend

Fantastic experience: Kept me informed at each stage of marketing and letting process. Very professionally done unlike a national agency I had used in the past. Glad to have changed to Paynes Estate Agents.

Fantastic experience: Extremely helpful, professional and friendly service. The team at John Payne made the process of letting our property very smooth indeed. There were a few jobs that needed doing, which was a bit awkward for us as we're working away at the moment, but the team took care of everything very quickly and efficiently, always dropping us an email to check with us first. They made the property look really attractive in the online brochure and virtual tour, and there were numerous applications in a very short time. Payne's advice when we were shortlisting possible tenants was really helpful, and it's clear to us that the property is in very good hands - thank you!

Fantastic experience: Friendly, efficient and thoughtful of our circumstances. Natalie and the rest of the city centre branch team are very pleasant to deal with and we wouldn't hesitate to recommend John Payne Estate Agents to anyone who's looking for a reliable and professional service.

Fantastic experience: We have had an excellent experience with Paynes Estate Agents from start to finish in marketing and selling our house. Richard Yeoman viewed our property and gave very sound advice regarding the valuation of the house. He was, at all times, professional and available to speak to us if we had any queries. The entire Paynes team were efficient and knowledgeable and were able to assist us whenever required. We would highly recommend Paynes Estate Agents for a first class service and we would definitely use them again in the future. T.O'Rourke and M. Kirby

Fantastic experience: Would highly recommend John Paynes. The sale of our home was made relatively stress free with their good communication, efficient staff and good knowledge of the local market. We achieved a great price and a good service throughout the process. We would and already have recommended John Payne to others!

Fantastic experience: A first class professional service, the whole team works as efficiently and accurately as a precision instrument. A friendly attitude and a wealth of property resources helped us to move into the perfect house when we needed it most. Thank you from the bottom of my heart to the whole team.

Fantastic experience: We found John Payne letting dept to be very professional, efficient and reliable. The staff are very knowledgeable and friendly in the way they deal with any problems or information that you require. We can recommend if you are looking for an agent to act on your behalf with letting your property.

Fantastic experience: I've been using this company to let my property for many, many years now. They have always found great tenants for me and it has been a very easy, hassle free process. The marketing of my property has been excellent on the very few occasions it has become available to re-let to new tenants. First rate friendly and professional team.

Fantastic experience: Leah and John were superb and very easy to deal with when buying my flay. Always contactable, and always keeping me updated. Could not fault them in any way! Will be using Payne Associates in future. 3 years later, I have used them to sell said flat and again received a great service. Everything with Payne's was smooth and simple, and Richard gave me great advice - if only solicitors could be the same!

Fantastic experience: When the time same to sell our property we contacted 3 estate agents but were immediately impressed by Jon's enthusiasm when he visited us. We also liked Payne's physical as well as on line presence and were delighted by the info pack they prepared. We received an offer within 24 hours of putting the property on the market, and completed 12 weeks later. Leah and Jon were a joy to work with, friendly, professional, helpful and always on the ball. I would highly recommend the company.

Fantastic experience: Excellent estate agents We used Payne’s to buy a property and sell our property. We mostly dealt with Paige who was amazing very professional and efficient, always keeping us up to date with the progress on sale/purchase. Very knowledgeable about the process and extremely helpful. Nothing was to much trouble and she certainly went the extra mile. We also had lots of help from Sinead who was also fantastic and extremely helpful. They sold our house on first viewing and all within a week. I would not hesitate to use them again and recommend to family and friends. They really do provide an a great service from start to finish. Thanks Paige, Sinead and Richard.

Fantastic experience: I have bought and sold before and thus I can say that Payne's are probably one of the most genuine and polite teams I've have come across. They were always on the ball with updates and actioned things efficiently. Jon showed me the property and was always responsive when we came across some stumbling blocks. Leah was friendly and helpful and this made it it an all round pleasant experience. Many thanks!

Fantastic experience: Fantastic independent estate agents. Sold the house within a week. Leah was our main contact and she was amazing . On the ball and kept us up-to-date throughout the process. I am very particular and Leah was too, the whole team deserve a big thank you from us and hope you enjoy the pressie I left you. I Highly recommend Payne Associates.

Fantastic experience: We chose Payne’s due to their immediate response at point of ‘request for valuation’. Chris was thoroughly professional throughout, backed up by Leah, who delivered a perfect service. I couldn’t fault Payne’s at all. If I had a question it was answered immediately, if I didn’t contact them, they kept me up to date out of courtesy. Brilliant team. Would recommend 100%.

Fantastic experience: Payne Associates recently sold my house in Coventry. I was very impressed with how they presented my property, with a 1st class description and photographs. Tom and Leah are on the ball and you could not ask for more from an Estate Agent - great people. My only small quibble ( which I'm sure applies to most other Estate Agents ) is that they fail to make clear that the prices they quote do not include vat - I would prefer to have the full & complete price 'upfront'. Other than that, I would have no hesitation in recommending them.

Fantastic experience: I appointed Payne right at the start of the original lockdown so they weren't able to do anything for a few months. They were quick to respond to my enquiry. When things eased and we were able to more actively market, they found me a buyer pretty quickly. I originally dealt with Leah and then Paige, who I must say was absolutely great. I'm an investor landlord and have dealt with numerous agents, but she's amongst the best. She was very thorough, kept on top of things and kept me fully informed on progress which I really appreciated. Some might say she was just doing her job, but many agents are far too passive but she was proactive, always helpful and responsive. I would certainly recommend Payne and particularly Paige.

Fantastic experience: Fantastic service from start to finish. All made possible with the help of 'star' sales negotiator Paige Williams who diligently led me through the process. Her professionalism and customer service is second to non. Well done Paige !! Thanks also to Richard and Sinead. I will highly recommend this company to work with. Many thanks.

Fantastic experience: Paynes have provided a professional and friendly service in our house sale. Always giving sound advice and support, the team helped us through the process at a difficult time for us. Many thanks to you all.