Envisage Sales and Lettings

Fantastic experience: Envisage Sales and Lettings have been a pleasure to deal with for the purchase of an investment property. They acted with the utmost level of professionalism, going above and beyond in terms of the service and support typically expected by an agent. I look forward to working with Steve and his team in the future and would 100% recommend them.

Fantastic experience: Recently purchased a property through Envisage and couldn’t be happier with the experience. A truly professional estate agency with real common sense (sadly rare these days). They navigated the entire process smoothly, even when things got challenging, and made what could have been a stressful purchase feel effortless. Prompt replies, honest communication, and no nonsense — just straight shooters. Can’t recommend them highly enough.

Negative experience: This agency is the definition of unprofessional. They're rude, slow, and clearly have zero respect for tenants.

Fantastic experience: Great company with plenty of experience, and great office staff.

Fantastic experience: from the viewing with Frank and the application with mya an easy and trouble free experience thankyou

Fantastic experience: Mya was supper helpful, extremely polite and responded to phone calls and emails immediately. She made everything really easy to understand and was great at making me feel comfortable in terms of what i was doing and signing for. I would recommend friends and family to use Envisage lettings based purely on my experiences with Mya. Exceptional customer service.

Fantastic experience: Marley provided excellent service in setting up my tenancy. She was professional, efficient, and always happy to answer any questions I had along the way. The whole process was smooth and stress-free thanks to her support. I really appreciate her efforts and would highly recommend her to anyone looking for reliable and friendly service.

Positive experience: I am hoping to have a good time at this accomm. Marley, my agent, made it a whole lot easier and was considerably kind despite my relentless questions and emailing. All the worries of not having seen the property physically before moving in were mitigated with her on the other end. Thank you Marley if you're reading this. May every future tenant get you on the other side of the phone!

Negative experience: Getting deposit back was the main challenge with this agency. They deducted a lot from the deposit after vacating the house.

Negative experience: The WORST estate agent we've ever dealt with – complete disaster from start to finish I wouldn’t wish this estate agent on my worst enemy. We had to suffer through a full year of renting through them, and it was hands down the most frustrating, infuriating experience we've ever had with any letting agency. From day one, they were completely useless. They don’t listen and when they do get back to you (after endless chasing), it’s usually with some vague excuse or half-hearted response that doesn’t actually solve anything. Then comes the end of tenancy — they carry out their own “inspection” (which felt more like a planned robbery) and make ridiculous deductions from the deposit for things that were either already worn or just completely made up. No transparency, no fairness, just a money grab. This agency is the definition of unprofessional. They’re rude, slow, and clearly have zero respect for tenants. If you’re thinking of renting or buying through them — don’t. Save yourself the stress, the lost money, and the headache. Absolute joke of a company. Wish there was a negative star option - even 1 star feels generous.

Negative experience: This is a fake listing. The agency intentionally reject your application to earn one week's rent. They wasted my time and money and are literal frauds. Don't fall for the trap. They took £400 from me and left me with no house or deposit that I saved.

Fantastic experience: Very fascinating experience for us to rent a property through Envisage. Mya is very thoughtful and prompt!

Fantastic experience: I truly appreciated Envisage Sales & Lettings’ efficient, role-based approach to the letting process. From the outset, their team was both helpful and understanding, streamlining every step so I could focus on providing the required documentation without unnecessary back-and-forth. Their ability to negotiate directly with the landlord on my behalf felt like having strong support policies in place—reliable, responsive, and transparent. I never had to worry about communication gaps or support issues; everything was handled swiftly and professionally. Highly recommend for anyone who values a seamless, well-structured experience.

Positive experience: Experience with Envisage so far has been smooth and overall wonderful experience. I recommend them ✅

Fantastic experience: Marley was really helpful & responsive getting me set up, making things as seamless as possible! Would definitely recommend

Fantastic experience: The agents I worked with (Mya and Frank) to view and rent the property I wanted were friendly, prompt, and professional. I have only had one dealing with them on one property, and I could recommend them based off of that. However, I have no CCJs, or any other factor that slows down the process, so I could not say how the service would differ if you had any blockers or red flags.

Fantastic experience: My experience with the team was swift and easy finished my process within hours, the employee were really friendly and helpful, I wholely recommend

Fantastic experience: Excellent & approachable Customer Service. Quite a lot of affordable properties available . Very quick processings and verifications .

Fantastic experience: Great experience with Julie and Steve, they have been very helpful with transitioning into our new home.

Negative experience: Stay away from these cowboys house was advertised at 715 per month and complimentary wifi (none optional) made it to 795 per month and just to park bumped it up to 845 per month wanted 12 months rent upfront from a 999 credit score who's never missed a payment in there life. Slow at communicating house on the pics was nice and fresh house that was viewed was an absolute dive. Avoid this estate agents at all costs

Fantastic experience: We had a fantastic experience with Envisage Sales and Lettings while looking for a flat to rent. The entire team was extremely professional, guiding us smoothly through the process of viewing the property and handling all the contractual details. We were in a hurry to move in, and they made sure everything was completed quickly and efficiently to meet our needs. A special thank you to Julie, who was not only helpful but also very pleasant to work with.

Negative experience: Awful customer service from the agency. I was asked to pay full deposit and 1 month rent before even passing the checks or getting a contract. I asked to pay only the holding deposit before the process is finished and I was shown the contract on which they refused to do and said if i don't want to pay full amount now I am more than likely to seek for new agency. 5 seconds after that part of conversation was done they told me someone payed the full amount and studio is no longer available.

Fantastic experience: Excellent customer support from Marley. Supper happy with her level of support and customer focus.

Fantastic experience: The process of going through the letting agent was very smooth without any hiccups, and the property was in a good state with only very minor issues. This has been by far the best estate agent I have been with in Coventry. The staff were also very accommodating.

Fantastic experience: I highly recommend Envisage Property or Mr Steve Shergill to anyone looking for a reliable and considerate landlord. Maintenance was address quickly ensuring the property was always in an excellent condition.

Negative experience: BED WITH BED BUGS! I relocated in my new room on Regent Street in July 24, and on the first evening I saw that the bed had Bed Bugs! Removing the matress, there were clear black spots on the wood, which means that bed bugs had been on that bed for a long time and that the agency never did a proper check or cleaning. I went through a very tiring week, having to disinfect all of my belongings and find another place to stay temporarily. Later they told me that they sent cleaners to disinfect the room and that the room was ready, but when I entered again I found more bed bugs alive. From the beginning until the end they denied responsibility, even when I provided evidence in the form of photos and videos... Steve ;) After all this unrest, they agreed on breaking the contract and giving me back the deposit, but no compensation for the trouble they put me through and the cost of the temporary accommodation I had to find. It was a really bad experience! They are unprofessional at least ;)

Fantastic experience: Had a very easy time booking a viewing and signing for a flat. The staff were extremely helpful. Especially Marley who made the whole set up extremely straightforward and stress free. Thank you

Negative experience: This agency shows perfectly how not to do the letting properly. Staffs are totally unprofessional. They waste our time by scheduling viewings. Then at last they wont respond to email. Total unprofessional.

Fantastic experience: Steve and Marley made the process incredibly smooth. Their professionalism and assistance were top-notch. Highly recommend this letting agent.

Fantastic experience: Really friendly and helpful staff, we're very grateful to Marley who was able to find us a student property in our budget and do all the paperwork for it within the 30 hours before the let was due to start.

Negative experience: Extremely unprofessional behaviour of students signature living agents and owner. Will never recommend this accommodation even to my enmies. Please guys don't waste your money.

Fantastic experience: So far the property I had rented has been excellent. Quick signing of all documents and move in was arranged really fast. Agents are responsive to my questions. So far so good.

Fantastic experience: This is, by far, the best estate agent in Coventry. There is always a human at the end of the phone. Maintenance gets done quickly. The properturs are of a higher standard than some of the other agencies. I can't recommend enough.

Negative experience: Don't trust these people. They will not respond to any of your issues inside property and trying to loot money from us with unreasonable answers. Costed us for the damages we didn't do and played tricks to deduct deposit from us. Never ever listen to Julie Neville, the lady reason for everything happens.

Negative experience: Awful. I had the misfortune of renting from this agency for my second year of university during the 2022/2023 academic year. We didn't even live there for the full contract, only seven months. They are Scammers. To make matters worse, they refused to return our deposit amount. This horrible company's lack of integrity and customer care make it a definite no-go for anyone seeking a rental. Please avoid this agency at all costs.

Negative experience: Awful. Was here for my second year of university during the 2019/20 year so didn’t even live there for the full contract but in the 5 months we lived there. My bed broke, we had no hot water, our shower was broken for a month, we had no dining table for about 2 months and that is just the tip of the iceberg. When it came to refunding out deposits they charged us for a burn in the carpet that was there when we moved in luckily we had taken a photo the day we moved in and emailed it, so that was taken off after a lot of back and fourth. They also charged £200 for cleaning fees but we left it spotless, it was cleaner than when we moved in our selves. They are scammers, awful company showed no compassion for our situation when covid hit. Horrible company and doesn’t deserve any custom.

Negative experience: It seems good at first but they let us freezing, no hot water, no heater for days. We email them and they only send technician once. As soon as the technician went back from fixing it, the same problems happened again. We emailed them again but still no progress up to now. Keep up a good job envisage

Positive experience: The property in itself was nicely decorated and set up in a modern way. However, I must say for what is charged in rent a term and what you are given- does not reflect. It is clear that the landlord of the property at humber avenue in Coventry, wants to make money. But there are far better private properties student aimed or not- that are much better for their price or even less. I moved here last minute before the term began so did not really have the time to do a lot of research On other private properties in Coventry. You are not given your deposit back - which was quite visible that, that would be the case. Greatly disappointed- which lead to my early release from the tenancy. I don’t recommend.

Negative experience: This is a very rubbish agency who liked scamming their tenants off their deposit. They never reply and take huge amounts of money from your deposit even when all the needful has been done. This all done by the Company director Steve and they never even reply for the maintenance of the property. I would like to advise all students and those looking to rent to steer clear off this agency.

Fantastic experience: Had a great experience with this estate agents, was shown round an amazing flat by Alkejd, was friendly, polite and very knowledgeable. Instantly felt comfortable and more relaxed. Would highly recommend

Positive experience: Alk was great. He responds swiftly and was really helpful with providing all the information I needed to make my decision. He made the documentation process very easy too. Thumbs up Alk

Fantastic experience: Today I viewed a room for my son with Alkejd Gega. He is very considerate and professional. This room is very close to supermarket and walking distance to Warwick university. And Aldejd agreed I have a 9-month tenancy if I pay the rent in one go which I agreed. Other room maybe cheaper but the minimum tenancy is 12 months but my son only needs 9 months. So that room works out is more expensive. After a quick and happy conversation we achieved agreement. Next Saturday I will go to this company to sign contract and pay the rent. I highly recommended this company and the rooms. Close to the supermarket(my son never cook so this is important) and walking distance to Warwick university(about 10 minutes). And the price is reasonable(£550 per month including bill) and the tenancy is flexible. After this year if my son still in Warwick for another 3 years he will still live there!

Fantastic experience: Found a very professional approach from Envisage during my experience of going for a viewing. All the information were precise and as mentioned in the advert and the person made sure to provide us with all the details with regards to the property. Keep up the good job.

Fantastic experience: Had a good experience with agency. Alk was the one that dealt with me and was very good at communicating and answering my queries. Fast with replies and dealt with my last minute moving into the place swiftly. Thanks for that Alk.

Fantastic experience: Thank you very much Alk, the best agent I have seen ever in the UK, so professional and provided me with all the assistance I needed, also Alk has a excellent turn around time. Thank you Alk!!

Negative experience: The staff are downright rude and inept, often refusing to help any issues we raised as tenants (such as when we informed them literal raw sewage was pumping into our garden, they took weeks to even respond, & when they did it was on me to make arrangements for the plumber to come out!). Envisage took literal months to respond to pretty serious issues with our house- mould and leaks in the bedrooms, faulty door knobs, broken beds and mattresses- did I mention the sewage? More often than not, these issues were either left unresolved or we had to hound them to do their jobs & stick to the terms of our tenancy agreement. STUDENTS BEWARE x

Negative experience: My friends and I signed an 11 month lease for a 4 bedroom student property. We lived for several months with an actual biohazard in the form of sewage that leaked into our garden. Despite being informed, nothing was done about it. The consequences of this could have bee extremely severe, but they didn't care. They were also late resolving other issues such as broken door knobs that locked us in our rooms. Our calls and emails were often ignored. In addition to this, we exceeded our bills cap by at least £1K over the entire tenancy and were only told within the last two and a half months, despite them attempting to claim we'd been told sooner. They don't care about students at all, they'll ignore your cries for help and be rude whenever you need something from them. Avoid at all costs.

Fantastic experience: Ken has been great and made the process from beginning to end really easy. Always responded quickly and helped to speed the process along (as much as is possible when solicitors are in the mix!) Would definitely recommend and use again.

Negative experience: They will take from your deposit 75£ for cleaning even if you leave the room 100% clean. They take ages to answer your email and sometimes ignore you , especially the deposit department. I don’t recommend

Negative experience: Absolutely poor, had terrible internet and all tenants complained and the people in charge, Nisha and Steve dismissed our concerns, took over 3 months for them to finally install a WiFi pod because the whole house complained with multiple emails. Steve, the director, told me he could terminate my contract if I wasn't happy with their handling of it. Very dodgy and negligent from the top, I would highly recommend that you avoid these guys. Thank you to Alkejd, made things straightforward and took care of me and tenants I was living with by at least trying to sort out issues others at the office wouldn't.

Fantastic experience: Was shown a brilliant accommodation by Alkejd who was really on the ball! He knew all the answers to my questions, was friendly and personable. He also went above and beyond answering my emails in fine detail and responding to my phone calls quickly whenever I called in. Could not have asked for a better agent to help get this over the line. Really happy with the service and the accommodation.

Negative experience: [EDIT] I am student and I found a private house with 2 girls from envisage. After 4 months I wanted to leave and according to my contract I found someone to replace me. My landlady didn’t let me leave and pay money for paper works(she has many properties and all she interest was our money), so I just went to agency for suggestion what to do. Ken who is manager he KICKED ME OUT of the agency. They never take care of tenants. They all the time stand with landlords. When I conviced my landlady and we started to do paper works, they never reply my emails and calls. When I call them they are asking questions for like what property I am calling for and when I said that, they started to talk’oh hello? hello? I cant hear you? sorry?’ They did this 3 times. When paper works done, they didn’t give any call for me either. Im not sure about his name but Lion the black guy all the time helped me but Alkejd ignored me even he was responsible of the proporty. If you are student, stay away from here because they won’t care of students//// EDIT: As I mentioned above, they did not answer my emails and calls. but after 1 hour after the comment I wrote here, they sent me an e-mail to remove the comment and did not even apologize. yeah professionalism.

Negative experience: Avoid this place at all costs if you are a student. Was made to live in a mould ridden house with no heating plus many more problems during second year of university with NO help or support despite numerous emails! Absolutely disgusting people.

Fantastic experience: Had a very nice, welcoming experience with envisage lettings. Mr Alk was very helpful and was willing to help his best. Professional service. Will recommend of you need student accommodation in Coventry.

Fantastic experience: I was looking for an apartment through Envisage property. I was fortunate to come across Stev S. Sorry I don't know his full name. Stev was very responsive and helpful. He was also very quick to get me a place. He answers his call, response to messages, even at out of office hours. I think he is the best in that office. Thanks Stev

Fantastic experience: The Staff are nice and professional. I'm personally grateful to Alkejd. He is always responsive and pays attentions to details. The support I received from him in securing my accommodation even while I was abroad was really amazing and eased my relocation to the UK. The apartment I got is of good quality with all bills included. I totally recommend.

Fantastic experience: We have recently completed on our house sale with Envisage Sales and lettings . Rita communicated frequently with us from start to finish. She constantly reassured us into times when things didnt go as planned. She was always available to talk to, even out of hours and on her days off. Overall I would highly recommend envisage for your next sale or house purchase. Our experience was very smooth and the service we recieved was top class.

Fantastic experience: The viewing experience with Alkejd was really great. The property is nice and convenient. It is close to the supermarket and the University of Warwick.

Negative experience: We quickly lost faith in Envisage when the viewings dried up extremely quickly while other houses on our estate were being snapped up as soon as they went on the market. One time a viewing turned up without prior warning. Our house under Envisage went unsold and were a waste of time.

Negative experience: In my second year of uni my landlord took my hoover and when I asked for it back and they said I had to have proof of purchase and I didn't because it was an old hoover and my landlord ended up taking it from me even though it was mine. They allow their landlords to take advantage of students and they are really unprofessional. My landlord tried to take all of my deposit and then when I'd ask for receipts of the money they claimed they needed to "clean/repaint ect" the deposit owed immediately decreased so it shows they were trying to get as much money out of us as they thought they could get away with. Envisage could have reviewed the deposit costs before even letting the landlord charge us that much without any real figures backing it up.

Fantastic experience: What a great service from Envisage sales team. In particular Rita who was patient, helpful, and very empathetic. She was professional and kept us fully informed and up to date with our purchase. Remarkable service, thankyou.

Fantastic experience: We sold our property via Envisage and found Rita to be an excellent agent. We were kept informed at all stages and were given good advice about delays and issues throughout. The process itself turned out to take much longer than anticipated, but Rita made sure it all worked out in the end. Highly recommended.

Fantastic experience: I was quite happy with the house, it was a blessing to work with Alk. He was of great help through out the process, took initiative in handling all the matters and provided necessary advice. Must say great costumer service!

Fantastic experience: I have been renting with Envisage for a year now, I have just renewed my contract and tenancy with them for another year. The agent I dealt with has been fantastic and helped tremendously with paper work etc, very responsive to messages and explained everything to me every step of the way. I can't thank her enough for making what can be a very stressful Experience as easy as possible for me! A* service thanks so much

Fantastic experience: Had a very pleasant experience with Envisage, this was due to Alkejd who was extremely professional and worked very efficiently addressing all our questions and concerns. He communicated with us out of his working hours and took into consideration our needs as students. Overall, I was very happy. Thank you!

Fantastic experience: Envisage has done a great job at keeping everyone involved safe during these times. I have had an awesome experience with Alk as he has done everything to help us from the beginning until now. Very satisfied with how everything has been handled thus far.

Fantastic experience: We completed our property sale with Envisage yesterday and very pleased with their service especially through the tough covid situation. Ken did a good job from property evaluation to finding a buyer. He also coordinated with the tenants in the covid restrictions. After the we agreed the deal, Rita took it forward efficiently and kept us upto date at every stage through completion. Highly recommend them.

Fantastic experience: I had to move asap. Once I decided on the location, Alk and the agency dealt with the paperwork in record time. Flexibility, responsiveness in emails, signed all the contracts online. Alk negotiated my needs with the landlord successfully, he is a professional and friendly agent. Thanks once again, really appreciated all your help.

Negative experience: I rarely put up online reviews, but I really had to write this one as so many things went wrong with my 2019/2020 student rental experience. I wrote a longer and more detailed review on AllAgents, but I still wanted to write this Google review as it shows up first and gets more attention. When you decide to rent the property, be prepared to pay £180 in non-refundable admin fees. We were pressured into signing the contract as fast as possible, to the point where all tenants got daily reminders about it; this would’ve been bad since we actually spotted some discrepancies in the contract (always, always read the contract carefully!). Apparently, having 1 week to let everyone read and sign the contract was too long, so we even got threatened that our rental applications would be withdrawn, and the property would go back up on the market, even though one of the purposes of admin fees was to reserve the property. Getting anything fixed takes a very long time. Calling the maintenance department leads to pretty much the same response each time – “please send us an email”. When emailing the maintenance department, expect to wait anywhere from a few days to over a week just to get a simple reply from them. It took several weeks to get a broken shower fixed, and we were fortunate to not have any other major maintenance issues. The key return and deposit refund didn’t go smoothly either. After I returned my keys at the end of July, I got an email 3 weeks later asking if I returned my keys, since they went missing. The deposit should’ve taken up to 30 days to be refunded, but this wasn’t the case. Emailing them wasn’t worth the effort, since all I got was automated replies. In the end, it took 45 days, but I imagine this would’ve taken a lot longer if I didn’t try to escalate the issue. You could blame this on understaffing due to the pandemic, but after reading other reviews from several years ago, the long deposit refund times have been going on for quite some time now. There’s several other issues I could go into, but I think the other reviews from tenants speak for themselves.

Negative experience: When you were trying to rent a room from them, they were the best, and ask you politely to write a positive review to them, and even ask you to mention their names in you review. But then.... the living experience and moving out experience would be **** . This might not apply to all their houses and rooms, but at least for myself and my housemates, it was horrible !

Fantastic experience: I've been to the agency and Spoke to Alk. He was very supportive and helped me with my choice of room that I wanted. very polite and answered all the queries I had with the renting and the process of application. I highly recommend speaking to Alk about any queries you have about renting. Really appreciate his work.

Fantastic experience: I just want to appreciate how Steve handled my situation very well. Most agency would not have any understanding but Steve had. Excellence interpersonal skills as well and I recommend any students and professionals to see envisage and speak to Steve he is the right man for you and you will thank Me later

Fantastic experience: Very efficient team. Special mention to Rita who went out of her way and provided lots of support to help purchase property smoothly during lockdown.

Negative experience: Utter incompetence from the agency. Still waiting to be refunded the holding fee for an application that I've withdrawn from 2 months ago. This agency shouldn't even be considered an option if you are looking to rent a property. Update: The agency actually emailed me about this review and stated that they will only refund me if I take this review down.

Fantastic experience: I want to make a personal shout out to Alkejd who helped us find our student house. He went above and beyond to create a rapport with all of us and was extremely helpful in regards to queries and negotiations. Much appreciated

Fantastic experience: Thanks to the great service provided by one of the individuals working at Envisage. Alk has been a pleasure to work with. He is a truly honest man who understood our needs as students and provided us with the most appropriate properties. Very hard working individual who worked past his hours to ensure we were satisfied with any queries. Reservation fee confirmed. Very happy . Thanks Alk

Fantastic experience: Leon is an absolute super star. Very smart, helpful and smiley. Nothing was to much trouble. I would definitely recommend envisage.

Fantastic experience: A very quick efficient and smooth sale. All questions and issues were dealt with and regular contact with Rita ensured the swift purchase of property pre and post sale. Highly recommended agency to go with.

Negative experience: One of the worst estate company to deal with. They attempted to take advantage of my father since he doesn't speak english by trying to make him sign a contract. In addition, we complained about having mould in the house for years and they never did anything about it. After we moved out they didn't give back our deposit because according to them the mould was our fault and the garden was not clean even tho it was cleaner and tidier than it was when we first moved in. WORST AGENTS IN COVENTRY AVOID!

Positive experience: I bought and rented my property through Envisage under full management. If ever there was a problem I would call Ken who always solved any issues that I had and kept me regularly informed.Rita sold my property and she worked efficiently and professionally throughout the sale. She worked hard at selling my property within a few weeks without any hiccups. Overall I was very happy with my time with Envisage.

Fantastic experience: very helpful, followed up progress and kept us informed . Steve Rita and team were absolutely brilliant. I would use again will recommend to anyone.

Negative experience: I am a current tenant of one of the properties listed to envisage. And unfortunately i have had problems with them well before moving in to the property, from paperwork, to documents and simple communication. Their staff are extremely excluding Leon who dealt with me with respect. My buddy from abroad also experienced the same. once they had the money in their pockets, they do not care. we have had issues since moving in in September, and yet they have not been solved. they threaten us with ruining our credit history, and more, but but have not resolved any issues with the property till now. i will definitely not recommend them to anybody. They are extremely unprofessional, and at times turn up unannounced. it took my buddy writing a bad review until they even contacted him, in which they pleaded for him to remove the review, which i will not be doing. Extremely disappointed, and would not recommend to the most desperate of those looking for a property!!!!!!

Negative experience: Never expected such a pathetic service. Very disappointing with the responses. House handed over with pending works and it's been close to 5 months the works are still pending. No proper response to calls or emails. Personally had to visit the office many times, no use. On top of this, they keep sending you emails that your rent is due even after making the payments. Highly disappointed.

Negative experience: Very poor service, 2nd year with this company and every issue i had with the house i had to sort it on my own. Never helped when needed and problems of house took over 3 weeks to be sorted IF they did. Staff being rude and unfriendly.

Positive experience: So far so good. Steve and his team have been extremely helpful liaised with landlord to resolve a few teething issues. I hope that the same level of service will continue going forward. Thank you of your help.

Negative experience: Envisage Lettings are an unprofessional, incompetent, and often unethical company. It would take a space larger than is fitting for a Google review to comprehensively list all of Envisage's wrongdoings over the course of the past year, but I will describe several that I believe are emblematic of the behaviour this company practices. If you are planning to rent a property let by Envisage, you should expect to be slapped with an exorbitant administration fee supposedly covering the cost of producing the tenancy contract. In return you will be handed a boilerplate document - probably the same as the last year's tenants' - that may contain gems such as "The Tenant must not use the property for any immoral purpose" (it is fun to consider that such a company could imagine themselves as arbiter of moral truth). When collecting keys for your house upon starting the tenancy, you may be greeted by a rude employee who suggests they had no idea you were coming to collect your keys despite sending multiple emails arranging this meeting earlier that week. While you are expecting four sets of keys, you may be instead given two and a half sets labelled with the wrong house address and told that no one knows where the rest are. Such an encounter is unfortunately the norm when dealing with Envisage. During your tenancy you may have to wait long periods to get things fixed. For example, when we moved in to our house last year, the kitchen sink was broken: the cold water tap did not work. From the time Envisage were informed of this, it took a period of about a month for this rather essential issue to be remedied. Later on in the year, we were subject to a rare check-up of our heating system. I was told by the engineer who came that the boiler hadn't been checked in about 5 or 6 years despite being a model that ought to have been serviced yearly (a gas-fired warm air heating boiler) In addition to this, Envisage will often provide short notice and a very vague purpose and time frame for such visits, the worst example of this being informed on a Monday that the landlord would be visiting "to carry out essential maintenance on a number of days between Tuesday and Friday". This maintenance, perhaps unsurprisingly, did not happen. In general, Envisage do not care how absurd these actions are, despite how close they are to being actual breach of contract. There is much else I could say about Envisage and their misconduct but it mostly delivers the same message as the above, in essence. I did not have a single interaction with an Envisage representative which was not needlessly difficult. The fees and rent were extortionate for what was given. The employees are often rude, incompetent, seemingly do not engage in communication with their colleagues, and sometimes just outright lie. It is a shameful fact that such behaviour can go unchecked in our society. If you are a prospective renter, do not be fooled by the dozens of fake five star reviews here on Google and find another lettings agency. If you are a landlord, I urge you to consider the morality of allowing your business to be conducted by such a pitiful excuse for a company. You can do better.

Negative experience: I rented a house from them, found them a complete rip off company, top to bottom unprofessional and rude staff after selling you the contract. They retined my deposit even I checked out better than I found. They ll try to offer short term tenancy contract and then ll never renew the contract for two reasons: 1 To rip off existing tenant by retaining deposit money. 2 to re rent the house and charge them with tenancy silly admin and processing fee. They also give details to companies for their own unpaid bill. a real headach. Don't trust positive reviews must be requested to post by friends.

Positive experience: The house I rent from enviage is good except there is no extractor hood for Chinese style cooking, and the sound-proof of the rooms is not good. Besides, the landlord is nice and friendly, she is always helpful when there are emergency conditions.

Fantastic experience: The service we received from Manny was amazing! He dealt with everything professionally and went above and beyond in helping us. He recommended aside from the one we had initially chose and helped us along the way. He was very knowledgeable and answered every question we had.

Fantastic experience: Signature Student Living is definitely your best choice if you want to live around the University of Warwick. It is just within walking distance to the campus. And there are three bus stops around, from where you can take the bus to the city centre of Coventry or places nearby. There are also Tesco, Aldi and a gym next to it. It is extremely convenient for both study and life. It is an excellent accommodation of which I've rent from Envisage. It has 24 hours CCTV in the main entrance, and it makes me feel safe. Moreover, there is also a reception where the managers will work there and respond to any enquiries. They are very nice. I really enjoy the service and the environment that Envisage provide.

Positive experience: Julie was incredibly polite and helpful. She always responded promptly and nothing was ever too much trouble, we could contact her with any problems and they was always resolved. She explained everything clearly and answered any questions we didn’t understand. Manny was nice when he showed us round a couple of properties. Helping answering questions on individual properties and contacted the landlords with our requests. He has a unique sense of humour at times, some not to everyone’s taste but other than that he’s lovely :)

Fantastic experience: Excellent service from Manny, he arranged multiple viewings for us and was very co-operative in doing so. Manny was very patient as it took a long time for us to find a house and was always quick to responded to any questions or queries we had. He was very helpful and professional throughout our experience at Envisage whilst always trying to find the best house and the best deal for us.

Fantastic experience: I’m currently a student on placemnt and Envisage have been super friendly and helpful throughout the proses of signing up with then ans eventually finding a suitable house, even though I am not in cov. We’ve been dealing with Manpreet, who’s always replies to any questions or needs that we may have had in a timely and professional manner. I would definitely would recommend envisage Lettings to any students looking for a house.

Fantastic experience: I recently bought a property and there's was few delays but Rita's been very helpful in making things simple and quick for us. I'm super chuffed everything went well.Thanks Rita A ++ from me

Fantastic experience: Best agency in Coventry. Have tried many and my experience from envisage is brilliant. They look after my property that I let with no problems at all. Have been a customer for many years and can't fault. A huge thankyou to Rita who has sold my property now, she is very professional, has been constantly on the ball throughout the sale, she has been fast responsive to any problems that iv had and supportive so cant thank her enough. I have dealt with all the staff and manager over the years there and would highly recommend every single one of them. Thankyou to you all

Fantastic experience: While I did not eventually place the marketing of my property with Envisage, the valuation conducted by Peter, was very professional. He listened to my background of the property, and following a comprehensive inspection, provided me with his valuation. This was then followed up with a confirmation email. I would have no hesitation in recommending Envisage on the experience I had, and the only reason I did not proceed was that they didn’t have an office in the town

Fantastic experience: Rita and the Envisage team have been fantastic throughout the whole purchase process, thank-you for a nice smooth transaction, and hopefully many more to come.

Fantastic experience: Great service. Rita is a pleasure to deal with. Made a difficult and enlingated purchase much easier. Would thoroughly recommend and will come to envisage when its time to sell.

Fantastic experience: I have been a residential client for 5 years with envisage and they have been fabulous. On finding out i have to move they went out of there way to find me and my children another property. Louise and Manny are fantastic they could not do enough to help me find another property with my children. I would recommend this company to anyone.

Fantastic experience: PhD Student. Property in Coventry I have been with Envisage for close to two years now and have nothing but good things to say about them. As a house we have always had clear and prompt communication from them as part of any ongoing maintenance work or contractual updates required. The maintenance team at Envisage are one of the best I have had the pleasure of calling out. The "fixme" email system allows you to rattle off a quick email when you have time and know that it will be followed up promptly. Though I don't know many of the members of the team I would like to thank Ken for always putting up with my phone calls at all hours. We have had water leaks at 2 am and boiler issues that kept the whole house at a toasty 30 °C, yet within a few hours of a call or email being placed we have always had a reply (for less serious issues) or an engineer on site (for the more important fixes). Having transitioned between both a professional and student tax code over the past two years my council tax returns have gotten a bit jumbled and I would like to thank Julie for handling my almost bi-annual phone calls about the issue. Last, but by no means least, I would also like to personally thank Louise for being not only a fantastically professional and swift administrator but a fantastic person to talk to. Having signed contracts with envisage twice I can honestly say that without Louise's tireless efforts to both chase down our lazy student backsides and make the process incredibly simple and fast, we would have probably missed some vital step somewhere and been in a whole world of issues. Always willing to have a pleasant chat around the nitty gritty work bits, she is a genuine delight to call and is sincere in her desire to see everyone under her auspices is happy and comfortable in their properties. Overall a great letting agent, with good systems in place and friendly, honest staff that aren't pushy, allowing you to live your life yet always being there should you need them.