Martin & Co Derby Estate & Letting Agents

Martin & Co Derby Estate & Letting Agents
1 Queen St
DE1 3DL, Derby
+441332650068

Opening hours

  • sunday: (closed)
  • monday: 9:30-17:30
  • tuesday: 9:30-17:30
  • wednesday: 9:30-17:30
  • thursday: 9:30-17:30
  • friday: 9:30-17:30
  • saturday: 10h-13:30

At Martin & Co, we take pride in serving the communities of Derby and the surrounding areas with a professional and personalized approach. Our dedicated team is ready to provide expert advice and support across all areas of the property market, including sales, lettings, and property management.

We are distinguished by our ability to offer a service tailored specifically to your individual needs, ensuring that every client receives the attention they deserve. Our office, conveniently located in the heart of the Cathedral Quarter, provides easy access to the M1, facilitating connections with other regions of the UK.

If you are looking to rent a property or wish to sell, do not hesitate to contact us. At Martin & Co Derby, we are committed to being your trusted partner in the exciting journey of finding or selling your home.

Our comment from Agencias Inmobiliarias about Martin & Co Derby Estate & Letting Agents:

Martin & Co Derby Estate & Letting Agents provides exceptional service in the property market, as reflected in numerous glowing reviews from clients. Customers frequently highlight the great customer service, particularly praising team members like Maddie for her prompt responses and dedication to making the process seamless. Many reviews emphasize the team's professionalism and commitment, creating a stress-free experience during both renting and purchasing processes.

Some key strengths noted by users include:

  • Outstanding communication throughout the buying and renting processes.
  • A friendly and approachable team that goes above and beyond for clients.
  • Efficient handling of property viewings and applications.
  • Quick response times to inquiries and issues.
  • Highly recommended by past clients, showcasing their reliability.

However, there have been isolated concerns regarding communication delays and maintenance issues, particularly about handling requests during peak times. Some customers experienced challenges reaching the office or felt that their concerns weren't promptly addressed at times. Nevertheless, the management has acknowledged these issues and is actively working to improve service quality.

Overall, Martin & Co Derby stands out as a dedicated and trusted agency, making them a top choice for those looking to buy or rent property in the area.

Martin & Co Derby Estate & Letting Agents: Reviews

4.2/5 (199 Reviews)
melanie beadle Published on Google 3 months ago

Fantastic experience: What a breath of fresh air! Great customer service from Maddie. She kept us involved throughout the whole process and answered questions promptly and without fuss. Thank you for such great service.

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience. Maddie will be especially pleased to know her support made the process smooth and stress-free for you. We really appreciate you taking the time to share your feedback and look forward to helping you again in the future!

Keely Hedley Published on Google 3 months ago

Fantastic experience: The team at Martin and Co Derby were / are fantastic from start to finish! Maddie has been an absolute star from answering my questions, chasing queries and even helping with small tasks to take the stress and pressure off. I would absolutely recommend.

Max Barlow Published on Google 6 months ago

Fantastic experience: Excellent service by Martin & Co, Derby. Liaised well with myself the buyers and both sets of solicitors, and sorted out any issues promptly. I can thoroughly recommend the Company.

ehibe ogechi Published on Google 7 months ago

Fantastic experience: Great team with foresight. Had a seamless experience and their level of professionalism is top notch. What you see is definitely what you get. I admire the teams tenacity and their ability to deliver. Thank you so much Martin & co

Richard Mellon Published on Google 7 months ago

Fantastic experience: I dont normally leave reviews but I had. From.start to finish these guys have been exceptjonal..From communication, to help amd the final day..I cant praise this company amd the people who work for them enough...if you need a place to rent or buy , go here first...omve again a massive thanks From me.

George Lapslie Published on Google 7 months ago

Negative experience: From my experience I would strongly suggest you avoid using this estate agent to manage your property's.

Vignesh Ponnusamy Published on Google 8 months ago

Fantastic experience: We just moved into a property through Martin &co. It was really a quick move with no hassles. Staffs are always reachable for an assistance and updates on the application.

LSB Published on Google 9 months ago

Fantastic experience: Couldn’t be happier with Martin & Co !! A fair, honest and open relationship is what I’ve always been given from these guys. David & Sian are AMAZING !

Antonio Palermo Published on Google 9 months ago

Fantastic experience: I've been with Martin and Co (Derby) for just over a year, I'm still very happy with their excellent service.

Vixiena Published on Google 10 months ago

Negative experience: Automated message is broken. No one answers the phone, called 3 times and keep getting a message after waiting around 15 minutes stating that the lines are busy and I can either hold the line or email and then get cut off. Why give me the option to hold the line and then cut me off?? It's pretty obvious that whoever was in the office on Saturday 12th July at around 11am was clearly sitting there twiddling their thumbs and avoiding calls. Each time I called I was either position one or two in the queue so clearly the lines weren't busy. The whole reason I called in the first place is because no one got back to me when they told me they would. Absolutely fabulous service

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Hello Vixiena. We must apologise for the problems you have had with our phone system. We have made some adjustments as we have been having issues for a week or so. If you'd like to try again we would be happy to answer your enquiry.

Fortune Torima Published on Google 10 months ago

Fantastic experience: I would love to thank Maddie and Caro , if not mistaken on the names.Thanks ladies for the very good/ excellent service. Thanks to the Letting Management and your Team. You are very good in time keeping on viewings, you deliver what you promise and the system you use for applications is good and very easy. Wish you many more new customers and more houses to let /manage and to sell as well.

Dmitry Kolchin Published on Google 10 months ago

Fantastic experience: Had one of the best experiences with renting companies in my life. Scheduling a property viewing was a one-call matter – very convenient. The process of signing the tenancy agreement was clear and straightforward. And when my plans had to change unexpectedly, the team did their best to help me end the tenancy with as little financial loss as possible. Special thanks to Maddie for supporting me and answering all my questions throughout the whole process.

Lesley Dolman Published on Google 10 months ago

Fantastic experience: An excellent service from the beginning to the end of the process. The whole team has been great, a big shout out to Maddie who was so patient with all our questions and so quick to respond. Would highly recommend.

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Thanks for taking time to review our service!

Kayode Ayo Published on Google 1 year ago

Fantastic experience: Throughout our property purchase, Ruby and Josh played a vital role in keeping us updated at every stage. Ruby’s exceptional commitment stood out, and she made the entire process easy and seamless.

Tina Hall Published on Google 1 year ago

Fantastic experience: Maddie and Ruby went above and beyond from day one when we first went to view our new home. Nothing was too much trouble and the service was exceptional. They also took time to help us through every stage of the process. Would highly recommend the team at Martin and Co. They saying moving home is stressful, our experience in no small part to Maddie and Ruby was completely stress free. Thank you so much for everything

JohnEva Fermor Published on Google 1 year ago

Fantastic experience: Martin & Co Derby did an absolutely fantastic job of selling our property. Highly professional throughout the process, gave valuable advice and kept us fully informed at every stage. Special thanks to Josh for a great job of marketing the property for us and to Ruby for being really proactive in getting responses from both sets of solicitors to keep things moving.

D A Published on Google 1 year ago

Fantastic experience: Maddie was fabulous from start to finish! Such a smooth process and always on hand to answer any questions! Thank you so much.

Penny dawson malone Published on Google 1 year ago

Fantastic experience: Worked along side with Josh on the sale of my property. Josh got a good sale price.

Philip Ragsdale Published on Google 1 year ago

Fantastic experience: A great service with the staff going beyond the normal brief for selling a property. We were kept updated and in the loop all the time.

Chloe M Published on Google 1 year ago

Fantastic experience: Ella and Simon were fab throughout the purchase process. Both replied on a timely basis, answered all my questions on the property I was purchasing and provided regular updates. They also supported through to completion. Thanks for your help guys!

Huseyin Tuylu Published on Google 1 year ago

Fantastic experience: I truly had an amazing customer service experience and achieved very fast results. With a very friendly staff and a warm welcome, I can genuinely say that they are an excellent team. Many thanks to Maddie Squire and the entire team! Regard Huseyin Tuylu

Gina McCamley Published on Google 1 year ago

Fantastic experience: I have been with Martin & Co for over 10 years. They have always been helpful sometimes going beyond the call of duty. I have had no problems with the rent, repairs and the general upkeep of my property.

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Thanks for your kind review, it's a pleasure working with you

Oliver Hawkins Published on Google 1 year ago

Fantastic experience: Maddies was amazing , Nothing was too much trouble, from start to finish I couldn’t praise enough and were loving our new home

Elyse Wakelin Published on Google 1 year ago

Fantastic experience: Ella was fantastic throughout the purchase process. It was not the simplest of purchases but Ella was professional throughout, providing regular updates and supporting the sale through to completion.

Loice Ngigi Published on Google 1 year ago

Fantastic experience: "I want to extend my heartfelt thanks to the entire team at Martins & Co House Agency, particularly Maddie and Josh from the Derby branch, for their incredible dedication and support. From the moment I reached out, Maddie and Josh went above and beyond to ensure I found the perfect property. Their professionalism, friendliness, and attention to detail made the entire process seamless and stress-free. The rest of the team at the Derby branch was equally helpful and welcoming, always ready to assist with any questions I had. It’s rare to find such a committed and reliable group of professionals who genuinely care about their clients. I’m truly grateful for their efforts and couldn’t be happier with the service I received. If you’re looking for a trustworthy and efficient agency, I highly recommend Martins & Co House Agency – especially the fantastic team at derby.

Kay Lock Published on Google 1 year ago

Fantastic experience: The lettings team have been amazing every time I have needed a new tenant.. it's smooth and quick! Never any issues! I usually have a new tenant in within 1 - 2 weeks!

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Thank you for taking time to leave a review. It is a pleasure to work with you.

Manish Kuhar Published on Google 1 year ago

Fantastic experience: Mardy was the one who dealt with our move in and she helped me and made things very easy for me. Highly recommended

Ali Imam Published on Google 1 year ago

Fantastic experience: Maddie has been at the forefront of ensuring I get the best tenant on my property and always kept me updated at all times. I am very pleased with the service.

Brandon McGarry Published on Google 1 year ago

Fantastic experience: Constant Communication and updates, Martin & Co make it easy and straight forward to rent a property, staff are friendly, polite and helpful

ado siakpebru Published on Google 1 year ago

Fantastic experience: Maddie has been very professional and timely with her service regardless of her very busy schedule, and even outside working hours, she responds to you.

70s Boy Published on Google 1 year ago

Fantastic experience: Five star service and support from Simon and Ella regarding our property purchase in Castle Donington.

Krithikaalakshmi sathiyamoorthy Published on Google 1 year ago

Fantastic experience: I recently rented an accommodation with Martin and Co in Derby. I ve been very pleased with the staff who really come out of their way to help in crucial situations. Their timely service is much appreciated. Best wishes.

sharon lipenda Published on Google 1 year ago

Fantastic experience: The staff at Martin & Co are very proffessional, Maddie was excellent and very helpful throughout the process keep it up. I'm happy to recommend friends/ those looking for property to Martin & Co. .

Tony Lemar Published on Google 1 year ago

Fantastic experience: I have used Martin & Co for many many years as a landlord. They are very communicative, Helpful and efficient as a management agent. I would definitely like to do a shout out For Sian and David and the whole team who have always been there for any problems or help I have needed. I would highly recommend them if you are a landlord looking for a value for money service

Gareth Mott Published on Google 1 year ago

Fantastic experience: Great experiance with this company, i have moved upto Derby from Norfolk for work and straight from first contact all stress was taken out of finding a place and getting everything setup from seeing the room to sending monies over all clear and easy to do Maddie was super helpful and even when my first room didnt go ahead we soon got another one sorted and over the line would recommend these guys to anyone top draw and will be using again when i start my flat hunt big thankyou

Ernestina Owusu Gyamfi Published on Google 1 year ago

Fantastic experience: From viewing the property and the collection of the keys was fantastic, a special thanks to Maddie for assisting us throughout the whole process, Martin & Co is the best letting agents, kudos guys.

Samuel Atabeh Published on Google 1 year ago

Fantastic experience: Move in process was great and thanks to Maddie. I like the fact that checks have to be done before moving in and also, not so much of a bank breaking deposit is required. Thanks Martin&Co Derby but best can still be achieved.

Jack Wimhurst Published on Google 1 year ago

Fantastic experience: From viewing the property to receiving the keys Martin & Co Derby staff have been great. We’ve been kept informed and the whole process was very smooth. Very happy with the service from Maddie and the team.

Sundas Shah Published on Google 2 years ago

Fantastic experience: The team is very helpful and proffesional. Always ready to help and support the client. Maddy was extremely helpful and made the move in process smooth. I have been supported with queries promptly. Definitely would recommend to friend's and family.

P Oluwadamilola Published on Google 2 years ago

Fantastic experience: Maddie sqiure at martin&co Derby made our house letting process easier, friendly and helpful. From the viewing with david to the key collection was quite a smooth process. Got a welcome gift as well, welldone to the entire team. Juliet

Lusanga Petra Published on Google 2 years ago

Fantastic experience: I have just moved in my room and so far I have fallen inlove with it. Nothing is more relaxing than having a Martin&Co house, customer care is great ❤️❤️I 100% recommend.

Henry Ogujiuba Published on Google 2 years ago

Fantastic experience: Martin & co derby is unarguably the best letting company. I have been Privileged to have gotten some tenants for them by recommendations. When it comes to communications about concerns, they are approachable. In terms of maintenance, they give you prompt attention and response. Their customer relationship is top notch, above all the houses tyhey manage is always habitable and in good shapes. Kudos to them.

joy clarke Published on Google 2 years ago

Fantastic experience: I live in a lovely cottage from Martin & Co. The hard working team are friendly, co-operative and professional. Repairs are dealt with promptly especially urgent repairs. The company has assisted with options during this current cost of living crisis which is much appreciated. The pastoral attributes delivered throughout the pandemic and beyond is exemplary. In this day and age where some companies often don't get the time to visit their residents, Martin & Co is an exception. I feel fortunate to be in their care.

King S Published on Google 2 years ago

Negative experience: Rung to enquire about a property listed today. I wanted to make a cash offer at the listed price without a viewing just like a property I bought from them 2-3 years ago. I was informed that they do not have the full particulars of the property and will not accept offers without a viewing which they can’t give me regardless at the present moment in time! Great sales service. If you are looking to buy a property quickly, efficiently and without any games then I would suggest you look elsewhere like myself!

Joe Brady Published on Google 2 years ago

Fantastic experience: I can’t thank the team at Martin & Co enough. They have dealt with our move in the most professional manner from start to finish. A special mention to Maddie, who went over and Beyond to help make our move as stress free as possible. Would well recommend dealing with these guys thank you M&C

Maria Hayat Published on Google 2 years ago

Fantastic experience: I recently rented a house through Martin & Co, and I must say, the experience was fantastic. Maddie, the agent who assisted me, was incredibly helpful and ensured a smooth process from start to finish. She was attentive to my needs and made sure all my questions were promptly addressed. I'm grateful for the seamless experience provided by Martin & Co, especially with Maddie's assistance. I highly recommend their services to anyone looking for a reliable and hassle-free renting experience.

Asif Ayaz Published on Google 2 years ago

Fantastic experience: Great service. Very efficient and helpful staff at the Derby branch based in Derby City Centre. Maddie was dealing with my query and helped me find a suitable accommodation. Maddie has been very professional and helpful and so have the other members of the team. I am very pleased. Thank you so much.

Mark Delacy Published on Google 2 years ago

Fantastic experience: Martin &Co Derby have been great managing my HMO, sourcing new tenants and keeping room rates in line with the market. The service is always excellent with potential issues and problems quickly identified and sorted out before becoming a crisis. I recommend them - contact Ella Hendley or Chris McKnight for more information.

Dana-Lisa Gouldbourne Published on Google 2 years ago

Fantastic experience: Sian has been the light at the end of a tunnel for me these last couple of months. I'm grateful to have met her and for everything she has done to help me. Highly recommended.

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Thank you for the review! We’ll pass your comments on to Sian.

Jack Slinn Published on Google 2 years ago

Fantastic experience: All the guys at Martin and Co are so much fun to work with! Georgina, Chris, David and Sian lead an amazing service and always communicate promptly. I look forward to growing our relationship together and would highly recommend them as a tenant and a landlord!!

Bruna Neves Published on Google 2 years ago

Positive experience: Honestly, it's an ok agency, but there's always something that fails!! Possitive: They held the office late just so I could grab my keys as my trains were supper late! I got a welcoming gift box with the cutest things that you might need on your move in day! Negative: Have reported a problem since the beginning of the tenancy, such as mould, and only by the end when I am about to move they send me a number of a contractor to take care of it... 6 months where my health was at risk due to a problem not solved directly when I reported it! The whole house is full of damp, and my room has 2 leaks on the roof, which creates a bunch of mould. (I have reported this, but they never took care of it) They don't seem to be great at replying back to you through email.

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Thanks for your review Bruma! Hope you settle quickly into your new home

Lewis Ord Published on Google 2 years ago

Fantastic experience: When I lost my keys and couldn’t get in the property, Chris was very attentive and swiftly came to the property to assist me getting into my room! I couldn’t speak highly of the service Chris provided and I’m extremely grateful to him for coming out so late on a Friday evening!

babatunde Adeyemo Published on Google 2 years ago

Fantastic experience: I'm delighted to share my positive experience with Martin and Co regarding their exceptional house management services for both landlords and tenants. This marks my second house with them since arriving in the UK, and the transition from my previous residence to the current one was truly remarkable. After struggling for nearly two months with other agents to find suitable accommodation for my soon-to-join family, my interactions with other agents left me disappointed during my two-month struggle to secure suitable housing for my family. Frustrated by the lack of progress, I decided to explore Martin and Co's website, where I discovered a property that met our needs perfectly. The entire process, from initial contact to moving in, was efficiently handled, allowing me to relocate within a mere two weeks. My wife was particularly pleased with their excellent service and prompt responses to our inquiries. I am impressed by the customer-oriented approach of Martin and Co and their dedicated team, especially Maddie, who consistently addresses our concerns via email. I extend my gratitude to everyone involved, and I eagerly anticipate the possibility of purchasing a house through your services in the future. Kudos to the Martin and Co team for their outstanding service.

Richard Crofts Published on Google 2 years ago

Fantastic experience: I have been renting a property with Martin and Co in Derby for over a year, the staff have always been a great help especially Sian when required and the property is lovely. Would defiantly recommend.

JJ 79 Published on Google 2 years ago

Fantastic experience: Delighted with the service. Chris undertook a tricky sale on a leasehold property and did what was required to get the deal over the line. Even though I was one of many many clients I always had direct cpontact with Chris and the team whenever I needed it. Highly recommend.

Pixie Lale-Klasicki Published on Google 2 years ago

Positive experience: Took me 10 calls to get through to someone. When I did start to speak to someone they placed me on hold without telling me and then just left me there for 10 mins and showed no sign of caring to pick up the phone and talk to me. Tried to call back a few times and another 5 calls later I finally got through to someone who managed to send me an application form.

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Hello Pixie. Firstly apologies for the difficulty you experienced in getting through to Martin&Co. We are experiencing unprecedented levels of enquiries and phone calls due to the high number of applicants and very few properties available. Your call was answered this morning and your enquiry has been dealt with.

Zoe Ainge Published on Google 2 years ago

Fantastic experience: Martin and co have been really supportive with arranging the letting of a flat for my daughter. Chis and Niall couldn’t do enough to get things sorted as quick as possible for us.

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Thanks Zoe, glad we could help!

Tracy Newman Published on Google 2 years ago

Fantastic experience: I have used Martin & Co for over thirteen years. Totally reliable, helpful and proactive. An added bonus is that they ensure I stay compliant with all the forever changing legislation. I would highly recommend for lettings and sales alike.

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Thanks for the review Tracy!

Karen Walker-smith Published on Google 2 years ago

Fantastic experience: I have to say having had Martin and co manage my properties now for a few years. I have to say that they have been nothing but amazing. David, Sian, Chris, Leanne, Georgina, Niall and everyone else have been nothing but professional. They are an amazing, friendly, dependable and fantastic team that since managing a number of properties has helped Fulfil my lifelong wishes of travelling. I would recommend Martin and Co in Derby, Coalville and Castle Donnington to everyone. I honestly can’t rate them enough and thank you so much for everything you have done for me. I very much appreciate it. 5 * all the way. Thanks everyone Karen

Andrew Prime Published on Google 2 years ago

Fantastic experience: Had the pleasure of using Martin & Co in the most stressful of situations. Maddie, Katie and Sian were always on hand to answer and questions. Wouldn't hesitate to use Martin & Co again in the future. Thank You xx

Daniel Hall Published on Google 3 years ago

Negative experience: Really poor customer service. Filled in a form for a property that I was interested in as requested on the day it was uploaded to Rightmove. A whole four days had come and gone and had no update for a physical viewing. Called up again today and was told the property was gone. Didn’t even notify me of physical viewings taking place and was still showing available on rightmove after the call. Stay well clear. The bad reputation for punctuality and professionalism I had been told about was correct.

Christopher Emberton Published on Google 3 years ago

Fantastic experience: Martin & Co were fantastic throughout the sale process from the initial valuation through to the sale I could not have asked for more. We changed agents as the previous one was not giving us the service we needed and I am very happy we did.

Simon Newsham Published on Google 3 years ago

Fantastic experience: Martin & Co in Derby offer a fantastic service and they have gone above and beyond with my sales and lettings. Chris McKnight has been amazing, extremely helpful and proactive and would highly recommend Chris and his team.

yeoldedirtyram yeoldedirtyram Published on Google 3 years ago

Negative experience: The worst agency in the UK. I've rented property all over the UK and I've got to admit Martin & Con are the worst. Don't trust these guys go somewhere else.

Matt Hindle Published on Google 3 years ago

Fantastic experience: Fantastic experience from start to finish. I had a pretty tricky purchase, as it was probate and complicated further by the sale of my previous house and splitting the proceeds. However, everyone at Martin & Co was supportive, helpful, honest and kept their promises, which seems to be quite a rare thing these days! Thank you to everyone involved - I'd highly recommend Martin & Co if you're thinking of selling, purchasing or letting.

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Thanks Matt for the kind feedback, best of luck in your new home!

Eamon McAteer Published on Google 3 years ago

Fantastic experience: Martin & Co dealt with the sale of our house. We mainly dealt with Becki and Luke and they were helpful, friendly and polite throughout the process.

Liis-Beth Tõrs Published on Google 3 years ago

Negative experience: Please avoid this letting agency if you want your deposit back. Me and my partner gave our end of tenancy notice one month before we moved out and the agency is now saying that we left without letting them know. We have all the evidence that it has been done. The agency is now avoiding all our calls and emails. They say they will ring us back but they never do. Last time we rang them they just hung up on us in the middle of the call. If you read other reviews you can see that they have done this to other people aswell.

Gemma Mansfield Published on Google 3 years ago

Fantastic experience: I have recently sold my house with Martin & Co. The hard work, commitment & dedication that Becki shown is nothing short of outstanding. The help & support she has given me has definitely been above & beyond any 5* service. I am a strong believer that communication is key and Becki never failed in this area. She listened to my frustrations with solicitors and assured me she would do all she could to help, and she did. She spent hours of her time on hold to multiple solicitors down my chain, chasing for updates & pushing for completion dates. On top of that she never stopped until we had a completion date. She contacted me in her own time, in the evenings to update me. When Becki tells you she will get back to you, there is absolutely no doubt that she won’t. Even if it’s in her own time. A girl that is true to her word. She pulled out all the stops to ensure the customer (myself) was happy & satisfied. Becki is a credit to Martin & Co. She is adding value to your business on a daily basis through sheer dedication & commitment. She is extremely professional for her age and shown me nothing less than 110% at all times. Her work ethic is something you should all be proud of. I will be contacting Becki again with my Buy to Let’s. She is an absolute ⭐️

lo leonte Published on Google 3 years ago

Fantastic experience: Passing a difficult time and didn't know who to approach for asking help I surprisingly found the support needed where I was less expected... Martin& Co. Friendly, non-judgemental, giving the right support at the right moment. Thank you again. Gratefull for your help.

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Thank you so much for your review. We all need support in various ways at the moment, happy to be able to help.

Lego Flow Published on Google 3 years ago

Negative experience: Dishonest especially David McKnight who really just about sums up why people dislike estate agents. If you are renting from these guys then be careful when trying to move out. They were given one months notice in advance, I emailed David to confirm no more payment would be taken. He replied yes moving out date would be 17th. My brother moved out of the flat then they said that actually he gave his notice 3 days late. He dated it the 20th and although had moved out on the 17th they now want another months rent. I even emailed David before the 17th to confirm they would collect the keys. He didn't reply as he is oily and slippery, he happily took the keys before telling us we had a month left and now wont give the keys back. Think twice before renting from this lot.

Marcia Published on Google 3 years ago

Fantastic experience: Georgina was a Godsend. She was really understanding and extremely friendly for the start. The service that I received was exceptional and professional. I highly recommend Martin & Co and will most definitely be returning back in the future. Thanks a million!

Alicia Townsend Published on Google 3 years ago

Fantastic experience: Friendly, approachable, efficient and extremely professional. We had a difficult situation which Sian and Chris were extremely understanding and pulled out all the stops and did everything possible to enable a property to be secured. I would highly recommend and cannot thank them enough.

Nicolle Bennett - Coxhill Published on Google 3 years ago

Fantastic experience: What an incredible team Martin & Co have been. We’ve been through a really tough time and the team at Martin & Co have gone above and beyond in order to help. They were extremely kind and have really gone out of their way to support. I would highly recommend them as the service they offer has been amazing. They have made a tough time easier for me and my family and I cannot thank them enough.

Ante Renić Published on Google 4 years ago

Positive experience: They are responsive, nice and helpful. They seem a little disorganized at times (wrong dates in communication, forgetting to update me after a request, and such small things), but generally I would gladly work with them again. EDIT: They completely unfairly didn't return part of my deposit.

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Hi Ante, thank you for the constructive feedback, we will endeavour to be more precise in the future.
Martin & Co

Michelle Cartledge Published on Google 4 years ago

Fantastic experience: I'm extremely and pleasantly surprised at how proficient, friendly and professional my experience has been with Martin & Co. Having dealt with quite a few other estate agencies over the last few months, Martin & Co have no doubt been the best with regards to helpfulness and their family ethics has definitely been brought to the for front. Always friendly, extremely polite, going the extra mile is what Martin & Co is all about and undoubtly the best agency I've had the honour to deal with. I will recommend using them to anyone and everyone. Fantastic.

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Thank you so much for your review.

michael oyedeji Published on Google 4 years ago

Fantastic experience: I started talking with Martin and co while I was still in Nigeria regarding a student apartment; on getting to the UK, I met the apartment ready for me and moved in the very day I landed in Derby . Good job!

Sophie Doherty Published on Google 4 years ago

Fantastic experience: Been renting with Martin an co for just under a year and they have been a huge help during the pandemic on keeping me as a tenant comfortable and content. I would 100% recommend for renting in derby.

Omar Eldesouky Published on Google 4 years ago

Negative experience: Communication is really terrible as I sent an email for a move out date and they charged me for an extra month replying that they haven't saw my email because of the pandemic and I should have did a follow up call eventhough they had a proof that I sent my email one calendar month before my move out date. I honestly had bad expierence renting with them.

Rob Published on Google 4 years ago

Fantastic experience: We have just moved into our new home and April was our contact at the Derby Branch of Martin & Co. She was helpful from the first time of showing us the property right up until the day of completion, providing constant contact throughout at all stages. Highly recommend requesting April if ever working with this estate agent.

Alan Dean Published on Google 4 years ago

Fantastic experience: Replied quickly to questions, when asked, Great viewing experience, Easy application form, very happy so far, And so where my parents, just hoping they get the one they have viewed and love in magnus court, Derby, thanks Martin & Co & Becky :)

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Thank you for the lovely review Alan!
Chris

Jacob Published on Google 4 years ago

Negative experience: Arranged a viewing with them today and they didn't show. When I phoned to ask where they were they said they'd already agreed an application with someone and then said that one of their colleagues had phoned & emailed me that morning (which they hadn't). I wouldn't usually leave a negative review for a simple mistake, but I'm not a fan of liars/timewasters. Poor service.

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Jacob, I tried calling directly following the review to explain the results of our inquiry as to what happened with your viewing.

I can assure you that no staff member lied to you during the process, they were acting based on best practice and the reason you were not informed was a simple administration error from our negotiator. It was an honest mistake and she apologises, but assured me that she was not the one you spoke to on the day of the viewing.
I believe you spoke to a different colleague who had seen that because there wasn't a viewing showing, it had therefore been cancelled and you had been informed as per our process. Again, a mistake which we acknowledge and apologise for.

I would welcome the opportunity to speak with you directly to discuss how we can make it right in this instance, and we are always monitoring and improving our processes and will take this as a learning experience our end.

Many thanks,
Chris (Branch Manager)

Sarah Published on Google 4 years ago

Negative experience: Tenants, please do not use them. They’re scams and tried to defraud me of £400 deposit in 2019. Luckily DPS were supportive and helpful, and got my money back. They are also very bad communicators, specifically if you report a fault. I had complained multiple times on a certain issue from the start of my tenancy and instead of fixing it, they tried to charge me for it (a fault not from me) at the end of my tenancy. My other flatmates had multiple issues with the letting agency also.

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Hello Sarah.

It is difficult to respond to your comments given that it was over 2 years since you interacted with us as a business.

However, we welcome feedback and I would be happy to talk it through with you directly.

Thanks,
Chris (Branch Manager)

Paul Brookhouse Published on Google 4 years ago

Fantastic experience: Couldn’t have asked for more help from them. Whole team went above and beyond to help with very difficult and unusual situation. Friendly team and a lovely caring bunch! They change your view completely of what you think letting agents are by their caring and helpful nature that goes beyond just business.

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Thank you for the review Paul, much appreciated!
Chris

Ash S Published on Google 4 years ago

Fantastic experience: Martin and co. have been nothing but courteous and highly responsive to customer needs. I am currently searching for a suitable rental and I'm sure they'll help me find one quickly. I wish them the best. Ashwin

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Thanks Ash, much appreciated!
Chris

BrockHunter1990 Published on Google 4 years ago

Fantastic experience: Just recently had my first viewing with this company and the process so far has been brilliant. They have been very responsive, informative, and have kept me in the loop with the process. Looking forward to future dealings with this company!

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Thanks for the review Brock!

Kevin B Published on Google 4 years ago

Negative experience: I moved into a HMO with Martin and Co a couple of years ago. It was a really stressful experience which lead me to ask for my room to be re-marketed after several months. I have never had any issues renting elsewhere. I took the room under the premise there was secure parking. However there were more cars than spaces and after being unable to park my car securely most of the time, one day I woke up to find my car had been keyed all the way round causing £1600 worth of damage. It was a rough area. My bedroom was downstairs and the upstairs room above me wooden floored. The tenant in the room above me would frequently got out till late night mid week and come home drunk with friends keeping me awake till 3am. I start work at 6am. Ear plugs weren’t enough. I was constantly stressed and tired. After explaining all this to M C they had zero sympathy. Telling me I was using this a leverage to get out the property early. They made me feel like I was a problem and the relationship deteriorated quickly. They charged me a fee of something in the region of £140 to re-market the property. Within a week they accepted the first tenant who came to view even though they didn’t want to move in until the day my tenancy was due to end. I explained my situation to the manager who was really insensitive and obnoxious. This was the first time I’ve dealt with customer service style like this and hopefully the last. So bad was my experience I ended up moving out 4 months early while continuing to pay rent. I was vacant from the room for 4 months paying full rent to the cost of thousands of pounds and they couldn’t even let something so petty as a blown lightbulb go, threatening to withhold my deposit as a result. Thankfully I’m buying my own house next year. Tenants think twice.

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Hi Kevin, thank you for your review. Whilst some of those factors are outside of our control, we are continually looking to improve on service levels to ensure clients get the best experience when renting properties. Martin&Co

Parkash Aujla Published on Google 4 years ago

Fantastic experience: I have had the opportunity of dealing with Rebekah Andrews in connection with my search for a property in Derby. I had a number of telephone conversations with her regarding viewing appointments. She was respectful, courteous, professional and helpful throughout. She has good manners on the telephone, made me feel comfortable and put me at ease during my conversations with her.

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Thanks for the great review Parkash, the feedback has been passed on to Rebekah!
Chris

KrJuniour Published on Google 4 years ago

Fantastic experience: Exceptional service to me as a landlord. Being a first timer landlord - Martin&Co and everybody involved have been amazing to me. I had previously used other letting agents but as soon as my friend referred me to Martin&Co everything was sorted very timely with super professional advice to maximise potential for me. Over the moon and look forward to working with them over the years for all properties.

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Thank you so much for your lovely review. We really enjoy working with you!
Martin & Co

alex jamieson Published on Google 4 years ago

Positive experience: The team (in particular, Kasia) acknowledges and manages maintenance issues very promptly. As a tenant, I have always had my concerns within the property fixed asap. Very appreciated.

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Thanks for the review Alex.
Martin & Co

Spencer Window Published on Google 4 years ago

Fantastic experience: Excellent service!! From viewing a property to picking up the keys, a total of 2 weeks. Hard for me to lay my hands on the required documents, but we eventually got there!!!

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Thank you for your lovely review Spencer! We hope you enjoy your new home!
Martin & Co

Lucy Johnson Published on Google 4 years ago

Positive experience: I've recently started renting with Martin and Co Derby and they've been very helpful on the whole. Kasia has been fast to reply and easy to deal with, sorting out problems in a decent timeframe. Overall good experience!

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

We are so glad you have had a good experience! Thank you for your review.
Martin & Co

Luke Hallsworth Published on Google 4 years ago

Fantastic experience: Outstanding professionalism and perfect liaising with me the whole time! I would like to thank Libby Mellors for assisting with whole application and getting us settled into our new home. Perfect.

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Thank you for your lovely review! We are so glad you have settled into your new home!
Martin & Co

Toochi Chigbo Published on Google 4 years ago

Positive experience: My overall experience with Martin & co was good when getting my tenancy. The communication was good from Libby Mellors especially because of my tight time frame. The process of picking up my keys to move in was made smooth by Rebekah Andrews. And overall the team tried their best to help me out and answer any questions I had. Science moving their response has been the same and they have been proactive with settling any issues I put on the tenancy page. Well done guys, really appreciate it.

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Hi Toochi, we are glad we could find you your next home! Thanks for the review.
Martin & Co

Vlad Vilceleanu Published on Google 4 years ago

Fantastic experience: Libby Mellors has been very professional in her approch to renewing my contract, I tend to be a demanding person but she has managed to reach and excel all my expectations. Have had Martin & Co as a landlord for about 1 year now and their professional team is renowned for high standards in execution and negociation.

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

We are so glad that we are excelled your expectations, thank you for the lovely review!
Martin & Co

KRIS Singh Published on Google 4 years ago

Fantastic experience: We are very impressed with Martin & Co Derby Estate Agents. We got excellent support during purchase of the properties as well as getting HMO Licence. We are quite happy with support received & will continue to develop portfolio with them. Most important things for us is that team members are approachable even on WhatsApp. We would like to thank Chris, Leanne and Martin team for guidance & support. A great professional service.

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Thank you for taking time to review our service, it's a pleasure working with you

Adam Belcher Published on Google 4 years ago

Fantastic experience: I've had an great experience with Martin & Co compared to other estate agents in the area. Very friendly staff always answering my questions and happy to help. Great customer service keeping in contact with me via the phone and not completely spamming my emails. Very good service from Becki, massive thanks for all the help!

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Hi Adam, thank you for the review! We are glad we could provide such a good service.
Martin & Co

Mary-Ann Abaoag Published on Google 4 years ago

Fantastic experience: Found my next home with the help of Martin&Co. Special thanks to Libby Mellors (Letting Administrator) for being so wonderful! She was highly supportive assisting me with the entire process and answering all my questions with so much patience and kindness.

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Hi Mary-Ann, we are so happy that you have found your new home! Thanks for the review!
Martin & Co

Sandra Ginger cat Published on Google 4 years ago

Negative experience: As a landlord please avoid, first tenant sporadic pay then second tenant stopped paying. I went round noticed bed set up in living room neighbours telling me various people coming and going found out she was sub letting, so Martin and co did not do the vetting correctly or the periodic checks on the house. Bad tenant finally left Martin and co kept the deposit as David knocked on the door twice so deposit was to cover this. Complete con artists tbh avoid. I can only assume some of the tenants behaviour has rubbed off on David as he is as big a con artist as the tenants they provide.

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Hi Sandra, we are sorry to hear that you have had a bad experience. Please contact us directly to discuss the issues you have raised so that we can look to resolve them. Thanks, Martin&Co

IAIN MAXWELL Published on Google 4 years ago

Fantastic experience: I have used Martin and Co Derby for many years and always found the team there to be professional, helpful and efficient in finding new tenants and sorting all the paperwork. The team is also available to consult on any day to day matters. I wouldn't consider using any other agent as I value our good working relationship of long standing.

Martin & Co Derby Estate & Letting Agents
Martin & Co Derby Estate & Letting Agents

Thanks so much for the review. As always, happy to work with you!

Wendy Butler Published on Google 4 years ago

Fantastic experience: Used Martin & Co to sell our property! And can't praise them enough, right from when Matt came to do a valuation he put me at ease and provided fair and realistic price, And sold within the first week! Jack Pollock then went out of his way to be helpful, and more recently Bev Bastable as been and absolute star! And done over and above what she need have done, Hopefully we will sign and complete soon. Many thanks to all involved

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