LRG Property Management Derby

Fantastic experience: We’ve been working with Leaders as a contractor, primarily carrying out compliance works across a number of their properties. Georgina originally introduced us to the team and has been great to deal with from the management side — very organised and good at keeping things moving when multiple jobs are on the go. On a day-to-day basis we mainly deal with the three J’s — Jas, Jay, and Junafe — who are all very helpful property managers and straightforward to work with when coordinating jobs. Overall everyone in the team has been great to deal with and we’re looking forward to continuing to work with them going forward.

Positive experience: Junafe Fernandez, is a great team member, Always helpfull

Fantastic experience: Excellent service from Juanfe and the team over a leak in the bathroom, the tradesman Antony was very knowledgeable, excellent communication along the way and superb work done, left area spotlessly clean, clearly takes pride in his work

Fantastic experience: We have rented our property out with leaders for the past 5 years. Paige, our most recent property manger, has been brilliant. She has communicated with us as necessary with prompt and professional responses. She has helped resolve our issues in a timely manner and made our time as landlords as smooth as possible with changing tenants.

Fantastic experience: Paige has been superb throughout the reletting, management and keeping me up to date on the different stages throughout. Highly recommended

Fantastic experience: My rental property has been looked after by Paige, who has always been available and got on with what was needed, quickly and without fuss. Can't ask for more.

Fantastic experience: Always had a good experience as a landlord with the leaders team especially during 2020 which has been a challenging one for everyone. Chloe has been a great help making sure things run smoothly and stay legal! Very professional service.

Fantastic experience: I found my properties manager Paige Edward extremely helpful and courteous

Fantastic experience: Special shoutout to Eleisha for ensuring that my urgent repair work is done to satisfaction in my absence. She has been very kind and helpful.

Positive experience: The office here has closed. It is close by.I've tried to post it's new location.

Fantastic experience: Great service .. especially from Eleisha Thomas . Always helpful , responsive and offers exemplary service all time.

Fantastic experience: Leaders have been fantastic in ensuring we had an easy move into our rental property. We had a tight timeframe which they made possible, with great communication throughout the whole process. Our property manager Junafe has also been incredibly polite and reassuring, and have checked on us regularly to ensure we are comfortable in our new home,

Fantastic experience: We have lived in our home for a year and a half and I must say Leah Bostock has been amazing throughout. I have emailed and called her if there has been any issues and straight away she gets these resolved the same day. She is friendly and very approachable and honestly I can’t fault her in anyway. 10/10!!

Fantastic experience: The current rental market can present a variety of challenges for both landlords and tenants. Amelia Taylor at Leaders Derby has always gone above and beyond to keep us up to date with any issues regarding the property they manage for us. Because i run a couple of businesses full time, it is always reassuring to know that someone else is taking care of important things like rent collection, landlords electrical and gas certification and also flagging up any maintenance issues that may arise. Amelia has always been 1st class and very diligently keeps us up to date at all times. Highly recommended!

Fantastic experience: Big thanks to Jade Mountney who was the property manager of the property I lived in. She was always super responsive and supportive when any issues were reported. It is not common nowadays that tenants are treated as human beings, but you really feel Jade looks after everyone who rents from Leaders.

Fantastic experience: My partner rents a property via Leaders. Recently my partners boiler stopped working and due to work patterns my partner was unable to call Leaders. I called them and Faye was brilliant, she arranged for an emergency plumber to come to the property (Owen) who was also amazing. Within 10 minutes my partner had hot water and heating again. Very polite, professional and took the issue on board and resolved it within 24 hours with no fuss. Thank you both Faye and Owen you are both absolutely stars x

Fantastic experience: My property manager, Georgina Naylor, has been very helpful and quickly responded to any questions I had regarding the tenancy of my property.

Fantastic experience: Been with leaders many times over the years, always great service with them. Would happily stay for more years

Fantastic experience: The team, especially Leah at leaders pride park is wonderful to work with, very responsive and fair. They have a strong network of contractors and internal processes.

Fantastic experience: Leah bostock at leaders has been amazing to deal with her customer service is impeccable and nothing is to much trouble, highly recommended leah as a property manager to any upcoming landlords

Fantastic experience: Writing this review to say Junafe went above and beyond with dealing with my issues quickly and efficiently, really helpful and good service provided. I’m really satisfied.

Fantastic experience: Had a property inspection today and can say that the inspector was very professional and considerate. I had a call from my tenancy manager after the inspector called through my maintenance.

Fantastic experience: Greatly appreciated to Steve fletcher he was my amazing property management. He was reliable , quick response to my query and sorted straightaway. Thank you.

Fantastic experience: I’ve had a few property managers while being with Leaders, but Vikki has been by far the most proficient and proactive. She always communicates clearly, responds quickly, and goes above and beyond to resolve any issues. I really appreciate how approachable and supportive she is—it’s made such a difference. Thank you, Vikki! – Shauna

Fantastic experience: Whilst Leaders overall leave something to be desired my property manager Jay Walbank was a breath of fresh air. He was always prompt with replies, knew his subject and always quick to resolve issues.

Fantastic experience: The property manager Steven Fletcher is very nice and really pays attention. He does a good job. Thank you

Fantastic experience: Excellent customer service, always responds fast and brings solutions. Thank you Steven for being a great property manager.

Fantastic experience: Steven Fletcher is the best estate agent as he keeps everything super clear and highly responsive. I am extremely happy with his great property management services and highly recommended. Thank you Steve!

Fantastic experience: Having worked with the people at Leaders for many years, I'm now moving away from being a landlord. I'd like to thank my Property Manager, Amelia, for her support and advice over the last two years and to say that I enjoyed working with her, appreciating her professionalism, humour and efficiency. I'll miss all that!

Fantastic experience: This review is for Jade Mountney. She dealt with any requests or issues very promptly. Thank you for the support you give me during my tenancy. Thank you Jade.

Fantastic experience: My son rents a flat from leaders and I have been dealing with some things for him. I have to say I have had outstanding communication with Eleisha, she has replied to my emails with queries promptly and has been a great help. If she says she will enquire about a query and she will get back to you she keeps to her word.

Fantastic experience: Kaitlyn Young, has been dealing with my requests so efficiently got back to me when she said, the job was done and dusted just doesn't get any better taking the hassle out renting super. Thanks Paul.

Fantastic experience: Easy to use, no major problems during my tenancy and I’d like to give special thanks to my property manager, Lee, who made the process smooth as possible

Fantastic experience: Have been great throughout our tenancy. I would specifically want to thank Lee for his great help as our property manager.

Fantastic experience: I had the absolute pleasure of having Rebecca Hull as the property manager for my flat in Derby, where she worked for Leaders Estate Agents. As a landlord, every interaction I had with Rebecca was consistently positive and professional. She has a brilliant personality—always friendly, approachable, and incredibly helpful. Rebecca is also impressively knowledgeable, and I always felt confident knowing I could rely on her whenever I needed assistance. Her prompt responses, attention to detail, and genuine care made the entire experience stress-free and smooth. She is without a doubt a real asset to Leaders, and should I ever require a property manager again in the future, Rebecca would be my first and only choice. I can’t recommend her highly enough!

Fantastic experience: I’d like to write this review, dedicated to Jay, during the time he was my property manager he was amazing! If I ever had any enquiries or issues he quick and efficient and sorted it out straight away for me! Not only was his customer service brilliant but he was also incredibly understanding about my personal circumstances and supported me in the best way he could. I am so grateful that he was my property manager during the time I rented with leaders, Thank you Jay for everything! You are amazing at what you do and genuinely a kind hearted person!

Fantastic experience: Very pleased with the prompt and efficient way they solve issues I have within the property. A lovely bunch to interact with and special shout outs to Georgina and Jay. Amazing property managers <3

Fantastic experience: I can not speak highly enough of Rebecca Hull. Her skills as a property manager and her dedication to her clients are truly commendable. It has been smooth working with her over the years, and I am confident that she will continue to excel in her career and provide exceptional service to anyone fortunate enough to work with her.

Fantastic experience: Fantastic service every step of the way and throughout my tenancy. I could not of asked for a better property manager than Sophie Morris. Attentive and always a positive attitude. Thank you Leaders and Sophie!

Fantastic experience: Sophie is a pleasure to work with. She is extremely efficient and knowledgeable. I cannot recommend her highly enough.

Negative experience: We have had such a poor experience with leader. We had a faulty boiler and a lot of days without heating and hot water, under the boiler there was a leak. For 6months I tried to sort it with them but they kept denying there was a leak even when I sent proof. It finally got sorted when I contacted the council. When we first moved in the property it was a right mess rubbish all over the house and a toy foot in lounge, I had to pay for my own professional cleaner and they refused to reimbursed. I can’t believe I big company like leaders are extremely unorganised and no help at all. The landlord of the property has now moved astate agent as well

Positive experience: I first contacted them in March 2024 regarding a fence issue with one of their clients. After several emails discussing possible solutions, they assured me in July that they would get back to me. However, it has now been eight months, and I have received no further updates. It is extremely frustrating to keep chasing them for a response when they should keep their word and provide the updates they promised. The lack of communication and accountability is very disappointing !! Update: After sending a follow-up email a few days ago, I received a response explaining the situation. They assured me that they will notify me as soon as possible. I appreciate their prompt reply and commitment to keeping me informed.

Positive experience: Lee is a rare find in this industry, a professional who is genuine and always so helpful with excellent communication. All questions answered in a timely manner and would definitely deal with him again. Cheers Lee for all your help! If it wasn’t for Lee however…. very apparent there’s lack of good management at the Derby branch, appalling customer service from some members of staff I would go as far as rude and very unprofessional. I found my experience as a whole at Leaders extremely disappointing and frustrating where simple easy tasks were not even being addressed. I wouldn’t trust this company again.

Fantastic experience: Everyone we have dealt with at Leaders has been very helpful. Owen, Jamil, James and now Sophie have all be very professional and polite and helpful. Sophie went above and beyond to help us to sort an electrician to carry out repairs to enable us to obtain certificates for our HMO. A wonderful service which we will be happy to recommend and use again. Thank you.

Fantastic experience: Moving into a rented property for the first time after living in a council house was a big change, and I was quite worried about the service and repairs in a private rental. However, I couldn’t have asked for a better experience, thanks to my housing manager, Hayley Ann. She has been absolutely amazing—addressing every issue I’ve reported with efficiency and professionalism. She always answers my calls with such warmth that I can practically hear her smile. Her excellent communication skills and dedication make her truly stand out. I also want to express my gratitude to CJ, the agent, for his incredible support throughout my big move. He was always responsive and ensured all my emails were answered promptly. Thank you both for making this transition so much easier! :)

Fantastic experience: Vikki is an outstanding property manager, looking after my properties for years with professionalism and care. Managing repairs and renovations hasn’t always been easy, but she has handled every challenge efficiently and with great attention to detail. Her dedication and expertise make the entire process so much smoother—I truly couldn’t manage without her. Highly recommend her services!

Fantastic experience: We recently let a house through Leaders and had an excellent experience from start to finish. The team was incredibly organised, efficient, and helpful throughout the entire process. A special mention to Georgina, who has been handling all our queries with great professionalism and promptness. She ensures everything runs smoothly and keeps us well-informed at every step. The communication has been clear and timely, and the level of service provided has exceeded our expectations. We highly recommend Leaders to anyone looking for a reliable and professional letting agency. Thank you for making the process so seamless!

Fantastic experience: Leaders managed our rental property in Nottingham and overall great experience. Easy to deal with, organised and efficient. We live out of town and they were very helpful organising getting the property ready to let (certificates, cleaning etc) and very professional listing. Abbie Green was our property manager and was great. Very responsive and pro-active and looked after our tenants and flat well. Recommend

Fantastic experience: Jade from leaders has always dealt with any requests or issues I have had. She is always very pleasent, helpful and polite. Thank you for the continued support you give me when I need it I am eternally grateful for everything. Thank you

Positive experience: Had a great experience working with the Nottingham tram who hlnit only helped with getting the property in which Owen was tremendously helpful And then Abbie Green, our manager, was outstanding. She was quick to address our queries and concerns and very helpful throughout the tenancy. She also made the transition and exit very smooth and painless, proving to be efficient, dependable, and amazing. Would highly recommend

Fantastic experience: Leaders has been great from the beginning right to the end.Unfortunately we had to terminate our contract prematurely due to relocation.I would like to comment the Property manager Abbie Green who made the whole process go smoothly.She was very professional and communicated on every stage.Her support is greatly appreciated.

Fantastic experience: For the short period of time I have been with leaders my property manager Eleisha has been very kind and helpful. She continues to help me with any issues I may have and reassures me about any problems that arise. Thank you

Fantastic experience: Leaders has been brilliant I have been with them for 3 years. Eleisha Thomas​​​​ is very professional polite and very helpful I would recommend leaders to anyone who is looking for property management.

Fantastic experience: Very attentive property manager (vikki Goodwin), always responds to any requests, never needs asking twice or I never need to chase up for progress. If I have any queries or work that needs doing she takes care of everything, I cannot ask for better service.

Fantastic experience: Leaders has been great the short amount of time I’d been with them, especially Lee Walker. Any questions/issue he did his upmost in helping me resolve them. Definitely a great company to be with, appreciate everything Lee has done for myself!

Fantastic experience: Leaders have been dealing with our property for 10 years, and we have a positive experience with them. Eleisha Thomas our property manager is very responsive and quick to resolve any issue arise with the property.

Fantastic experience: Vikki Goodwin is a pleasure to work with. She is professional, courteous and always keeps us in the loop. Having her overlooking our properties makes life much easier. Please hang on to her!

Positive experience: Leaders have been great in managing my properties, esp property manager Rebecca Hull, in dealing with any issues arising during the tenancy from getting quotes for property repairs or any compliance issues.

Fantastic experience: Leaders is an amazing company they have helped me a lot .. absolutely amazing customer service from Georgina Naylor on many occasions I’ve spoken to her and she’s very polite and extremely helpful and is always there for me when I need work doing or any questions i need answered she’s always available to help

Fantastic experience: I have dealt directly with Lee Walker from Leaders over the last 2 years during my son’s tenancy of an apartment and I have been extremely impressed with his professionalism. There were a lot of issues with the apartment upon occupation so I was in regular contact with Lee in order to get them resolved. He always responded to calls and emails in a timely and polite manner and endeavoured to deal with the issues raised. His “can do” and helpful attitude has without doubt ensured that the landlord has resolved problems swiftly. I have dealt with letting agents in the past that have been unreliable and never returned calls. This has been the exact opposite and I feel I have received an excellent service. Thankyou.

Fantastic experience: My property manager Georgina is really helpful. I had a leak in my property and she sorted it out so quickly. Always keeps me updated. Glad to have her.

Fantastic experience: Eleisha Thomas has been an exceptional property manager. She has been incredibly helpful throughout the tenancy and I couldn’t recommend her more! Thank you Leaders!

Fantastic experience: Leaders has been good to us. During our stay, they always prompt to come for any repair and they never stress us in anyway. Sarah Harrison who's our property manager has been so good and so helpful as well. She is so good at customer service! Thank you Sarah!

Fantastic experience: I must commend the way Leaders have been able to stand out as a leading brand, just as the name implies, from the profile checks to referencing, getting the keys to the house, and finally to my property manager, Eleisha Thomas, who has been so wonderful and supportive in all her dealings.

Fantastic experience: Leaders has been good to us. They gave us a safe landing here in Derby without stress, without even needing to come check the apartment out physically. During out stay, they always prompt to come for any repair and they never stress us in anyway. Eleisha who's our property manager has been so good as well. Thank you is all we can say.

Fantastic experience: Leaders are brilliant. They have really helped me with any issues I've had and are always quick and efficient in terms of customer service. I'd highly recommend Jade Mountney she has been really helpful and has always gone above and beyond for me. I'd recommend to all family and friends!

Fantastic experience: I have been a tenant through Leaders for 2 years and while I have been very happy with all of my dealings with them I especially want to single out Hayley Ann Pateman . She has been exceptional in all of my dealings with her and I know that any time I contact her it's in good hands and that it will be dealt with promptly and importantly with good communication.

Fantastic experience: Leaders have always done a good job, but really step up to the mark when you need them! Amelia Taylor worked tirelessly to resolve some recent issues and it was reassuring to have knowledgeable professionals at hand!

Fantastic experience: 10 years of dedicated services and professionalism. Since the day I moved in and out. Any reported issues been looked after and passed on to the landlord. I remember one day I had no heating due to a boiler’s failure. Property management went out of their way to buy me 4 smalls heaters so i don’t stay in a cold house. When few times it was stressful for me, I was pleased dealing with Abbie Green. She has great management and communication skills. Thank you for the transparency and for running things smoothly.

Fantastic experience: The ongoing lettings management has been very good, in particular Amelia Taylor is excellent - she responds super fast, keep in contact about everything, and always gets things done. Nothing is too much trouble and she's really positive!

Fantastic experience: I’ve had my property fully managed for 2.5 years by Leaders (namely Eleisha) and she has been incredible. Always so efficient with queries and problem resolution, and does so with such mindfulness and clarity. Really appreciate all the hard work she puts in to making sure my property is looked after.

Fantastic experience: This is the first time I am with Leaders and really like their service. My property manager, Steven Fletcher, is very responsive and helpful. Always answer my queries about the property in a timely manner and tried his best to solve the problems. His friendliness and effort is much appreciated.

Fantastic experience: My new property manager, Andrea Bianca Sevgi Ionita, has been managing my property since October 2023 and so far, she has been great, helpful and friendly. She responds to my queries as soon as possible and is always happy to help me whenever she can. I would definitely recommend Andrea and I hope she will continue being my property manager. Thank you very much Andrea!

Negative experience: I’m a Landlord and find this agent very poor in terms of adequate and effective communication. The property management appear to be overwhelmed as emails go unanswered. Interestingly I was quoted £5,500 for work by their contractor, only for the contractor to return on a later date to assure me his quote for the work he submitted to Leaders was £4000. My property was left damaged and resembled a squat when the tenant vacated, despite repeated inspections by Leaders.

Positive experience: My 4 star review is for my property manager Sophie Morris only, she is polite, responds and chases information as needed. She is the only reason I am still with Leaders. Sadly her hands are often tied and improvements take ages and need frequent chasing by myself and Sophie, Inspections in my opinion lack details and clarity. Its nice to have a positive word to say for once and be able to say thanks to Sophie Thanks Sophie you do your best to help and are always professional and polite

Fantastic experience: Belinda seems to be a very genuine person and has always been super helpful whenever we have had a problem with our property. She has always ensured that they were sorted out in a timely manner and has kept us informed of the whole process. We cannot thank her enough for all her help.☺️

Fantastic experience: Leaders have always been very helpful from start to finish and quickly resolve any queries or issues I have. I have a good relationship eilisha my property manager and she goes above and beyond to quickly get my questions and issues sorted.

Fantastic experience: As a landlord I have found Leaders to be friendly, helpful and informative. Particular thanks go to Georgina Naylor who, as our Property Manager, has been great to work with!

Fantastic experience: Jade has been my property manager for a number of years and she has always been very helpful. I know that I can contact her with any queries and they will be dealt with speedily and efficiently.

Fantastic experience: Very happy so far with the service leaders have provided, though a lot of that may be to do with the good quality of tenant they found me. Jade has always been very helpful with organising property maintenance and inspections and is very quick and helpful when responding to queries.

Fantastic experience: Had a stressful move in due to external circumstances however the team at Leaders were able to resolve this and get me into my apartment, Loving the no deposit scheme and nothing but praise for the team who have helped get everything ship shape. Massive thanks to my property manage Elisha, she's been instrumental in keeping my tenancy stress free and on track!

Fantastic experience: I would like to thank Eleisha Thomas for doing a wonderful job as my property manager for a previous property I lived at. She has supported me well and has always been there for me throughout the time I have known her, she provides excellent service.

Negative experience: Unprofessional, Dishonest, & Incompetence on grand scale - Caveat emptor! Experienced landlord with different lettings agency over the years I can say Leaders hands down is the most incompetent agency I have ever come across. Leaders are simply too BIG to care and YOU ARE JUST A NUMBER, they do not care about you or your property. Paid for a fully managed service for years, and wanted was an efficient, competent, professionally managed service that communicates well with the landlord. What I got was the most inefficient, incompetent, and unprofessional service that lacks even the most basic communication skills, that I have ever come across In my entire life. The level of incompetence shown by Leaders in (mis)managing my properties is beyond belief: • missed property inspections • Failure to transfer and register tenant deposit !!! (Lost) • Consistent lack of comms • repeatedly chasing the most basic of queries • Lost keys • unauthorised Maintenance's done • Consistent errors, mistakes and lies • checkout inaccuracies • erroneous charges All above just some of the failings and by no means exhaustive. In spite of all the failings above Leaders will not let you out of your contract with them unless you pay a punitive and excessive exit charge of 2 months’ rent + VAT!, Leaders reward for their failure!! Think carefully before signing the terms of business!, they would rather see you pay for their own mistakes. What is even more shocking is Leaders inability to put things right be accountable and take responsibility, none of these individuals that I have dealt with over the past months has the ability, capability or willingness to put things right or to see right from wrong. The impression I get is that either A the staff simply do not care or B staff a little wet behind the ears, in either case simply unacceptable when you are entrusting them to look after what is most people’s biggest asset. Typical scenarios from Leaders: Me: “why has my rent not been paid?” Leaders: “I will check with credit control, and get back you” (they never do) Me: “why have I been over charged?/ why has my rent not gone into my bank account? / where is my refund that I was promised?” Leaders: “I will check with the accounts department, and get back you” (they never do) Me: “why have my property inspections not been done?” Leaders: “I will check with the inspections department” (they don’t get back!!!) Me: “Property need re-marketing" Leaders: “I will get someone from marketing to give you a call” (you guessed it this call never arrives!) Typical scenario you will find yourself in time and again with Leaders, everyone passes the buck and no one takes responsibility of acting on your requests, you are paying for a ‘fully managed’ service and you find yourself doing the managing all the time between all these different departments and playing piggy in the middle getting passed from pillar to post. As a busy landlord paying for a service you want your life to be made easier and not harder. As a landlord it is easier to self-manage your properties or better still sign up to a proper agency, rather than pay Leaders for a fully managed service where all you will end up doing as a landlord is managing Leaders mis-managing your properties and paying them for the privilege. God forbid should you require some maintenance and you choose to use Leaders contractors, they will charge you an extortionate amount way above a reasonable market rate, Leaders is absolutely the very worst company I have ever had any dealings with in my entire life, where the levels of service are just abhorrent and the sheer scale of incompetence shown from top to bottom is beyond belief. Leaders do not communicate at all well and have proven themselves to be totally unprofessional incompetent, dishonest, negligent and totally untrustworthy many times over. Online blog coming soon detailing all failures, also in touch with local and national newspaper consumer journalist to publish article on Leaders gross incompetence and gross negligence. Caveat Emptor!!!.

Fantastic experience: My property manager Georgina Naylor is brilliant. So quick to respond to my emails and gets work done in a great time frame. Always gives updates on what is happening. Couldn’t ask for a better property manager.

Fantastic experience: I have several properties with Leaders. If a tenant leaves they get another tenant immediately so the properties are never empty. Rebecca Hull looks after my properties and always does a great job. She keeps on top of any issues and follows everything up as promised. Leaders do occasionally like to add on “extra charges” without explanation.

Fantastic experience: Would like to thank Amelia taylor at Leaders for finally sorting all our issues out we have waited months/couple years for as landlord is useless. We have had about 4/5 property managers in the 12 years here and she is the 1st one who has bothered to update us weekly at times we haven't had to chase as previous to this it was a lot of stress chasing when I already have anxiety. She has also chased landlord for us multiple times. Landlord still useless at replying/getting works done but I know Amelia has been doing all she can to get things rectified in a more timely manner. Thank you for being the 1st of many property managers who actually seem to care.

Fantastic experience: We chose Leaders for our first home in the UK, and we're really happy with their service. They took care of everything smoothly, and the whole process was well-organized. After we rented the property, they regularly checked on things and quickly fixed any issues we told them about. I want to thank the Derby branch, especially our property manager Lee Walker. He gave us timely advice and supported us through the whole process and afterward. Lee's quick and friendly communication is something special and deserves appreciation. Thanks a lot for the great service!

Fantastic experience: As I don't live near my property in Derby, I rely on Leaders to look after it, and the tenancy, on my behalf. Following a recent visual report, which was less than satisfactory, I had an in-depth conversation with Rebecca Hull, who manages my property. She and I discussed all available options to resolve the situation - Rebecca pointed out to me that, for me, it is a business, and should be treated as such, even though I only have one rental property. Following our discussion, I felt confident that Rebecca would set the wheels in motion, which has been done, with all relevant paperwork being forwarded to me. I know that I am in safe hands with Rebecca, and that any queries I have, she will be available to answer satisfactorily.

Fantastic experience: As a small landlord I feel it is very important to build a good relationship with your property manager. I must say a huge thank you to Rebecca who has been extremely efficient in dealing with all the issues that have arisen since she took over the management of my properties. Working with my own tradespeople and also obtaining quotes from the recommended Leaders options led to some additional and unexpected savings. Always pleasant and helpful.

Fantastic experience: Excellent service from my current property manager Amelia, especially as the 2022-3 tenant left the place in quite a state, and she and other staff had had to endure abuse from him on the phone. Also good service from your inspectors, who have had to go in and out on extra occasions to deal with the previous tenant. I wouldn't say as much for a previous manager 2 or 3 years ago (who I gather is no longer with Leaders) who landed me with a court summons and fee for unpaid council tax due to not having supplied the council with the proper paperwork to confirm the tenant was a student, although both she and another of your staff promised me it would be done.

Fantastic experience: I had Steven Fletcher as my property manager for a year. His professionalism has been absolutely amazing. He has been incredibly helpful with everything I have asked. Thank you Steven for being amazing I cannot thank you enough!

Fantastic experience: Jade mountney has been so helpful the last couple of days getting our heating issue sorted! She’s really gone out of her way to sort it knowing we have small children in the house and her communication with me has been brilliant. Thanks so much Jade for your help

Fantastic experience: We have had Eleisha Thomas as our property manager more recently and she has been a pleasure to deal with. Very understanding and helpful when we were given notice on our property. When ever we had a repair she tried her best with our very difficult landlords always wanting to use their own cheap tradesman. She has made the last few stressful months a little easier. Thank you Eleisha for all your help. Clare

Fantastic experience: I have had a very good experience so far with the agency. Very open and understanding team. Although at sometime they may be overwhelmed but they still create the time to listen and assist wherever possible. I had a good property manager as well. Will love to work with them again

Fantastic experience: I would like to thank Vikki Goodwin, Senior Property Manager at Leaders for her excellent work. I found Leaders very professional & helpful especially keeping the property up to date with legal obligations. Leaders definitely removed all the stress related with property management.

Fantastic experience: I have used Leaders for managing my proprty for a number of years now and my Property Manager, Vikki Goodwin (Tristram) has been absolutely fabulous throughout. As well as being helpful and always there for advice, Vikki has been key in keeping everything working smoothly for myself and the Tenant. Something that is very important to me. Thank you Vikki and please keep up your great work. Neal Burrows

Positive experience: Leaders in general I find average at best. Don’t do inspections when they should. I’ve had a Tennant in nearly 2 years without an inspection. Lost keys to the property and no record of who’s signed them in and out etc. However since Sophie from the derby branch started managing the property it’s been great. No issues atall, and nothing too much trouble.

Fantastic experience: I have been a landlord with leaders for several years. Our current property manager is Vikki Goodwin and she is the best I've ever had. Brilliant service everytime

Fantastic experience: Jade my property manager is always very helpful, And quick to deal with any issues that may arise from either my side or my tenants Been a portfolio landlord it makes it a lot easier when you have someone efficient as Jade dealing with your portfolio.

Fantastic experience: Jade - our property manager - was a great source of support. She was extremely quick at replying to emails, and was a great source of support. I am very happy with the service I received from her and Leaders and they made our stay in Derby a fantastic one.