Leaders Letting & Estate Agents in Derby

Fantastic experience: This was my first time house hunting and I wouldn’t imagine a more efficient and prompt estate Agent like Leaders. I had great assistance from the very start, willingness to assist, prompt responses and great property advises as well. While being hectic, it rather was an eased process. I am beyond grateful. Thank you Leaders.

Fantastic experience: Brilliant service very quick turnaround and helpful the whole way

Fantastic experience: I had a great experience working with this agency. The team was professional, responsive, and very supportive throughout the entire process. They clearly understood my requirements and helped me find the right property without any hassle. Their communication was transparent, and they handled everything smoothly from start to finish. Highly recommend their services!

Fantastic experience: Outstanding service from all the people I was in communication with, from Wesley to Teresa. Kept up to date through out the whole process to keep my worries at bay. Would highly recommended anyone to go through leaders to find their new home. Thank you.

Fantastic experience: Wesley was very helpful and helped me with emails

Fantastic experience: Wes was very friendly and showed us the property with all the details. His service was fabulous. Regards. Wijitha

Fantastic experience: Wesley was really helpful in showing me around a property I have put in an application to rent.

Fantastic experience: Wesley was extremely professional, punctual, and well-prepared. He took the time to walk me through the property in detail, answering all my questions patiently and honestly. What really stood out was his friendly and approachable manner — he made the entire viewing feel comfortable and stress-free. He was knowledgeable about the property and the local area, and he provided clear information about the next steps in the process without being pushy. His communication was prompt and transparent throughout.

Fantastic experience: I've had such a lovely experience with Leaders. Wesley was excellent and made my move quicker,smooth and easy. He was professional from start to finish and his commitment and communication was brilliant and all my questions were promptly answered. Would 100% recommend! Wesley thank you so much and you are amazing at your job.

Fantastic experience: The staff is very lovely and patient,loved the property at the very first visit of our house hunt and the process has been done very smoothly and effortlessly.

Fantastic experience: It was a pleasure speaking to Aaron he was very helpful and gave me all the information I needed promptly.

Fantastic experience: Contacted Leaders to get some information and had the pleasure of speaking with Aaron. He was professional, knowledgeable, and incredibly helpful from start to finish. He took the time to answer all of my questions clearly and made the whole process feel straightforward and stress-free. Excellent customer service and a real credit to the team.

Negative experience: Very disappointing experience with Leaders. There was no transparency at all throughout the process. I travelled a long distance from Derby to view several properties, only to be told shortly after each viewing that the landlord had agreed to give the property to another tenant. At the same time, I was consistently encouraged to take the “No Deposit” option, even though I clearly explained that I was willing and able to pay the full cash deposit upfront. After I declined the No Deposit scheme, communication became poor and my calls were not answered. The whole experience felt unprofessional and unclear. Based on my experience, I strongly do not recommend Leaders. If you decide to use them, make sure you read everything carefully and ask direct questions about how applications are handled.

Fantastic experience: First time dealing with leaders as a whole, and I couldn’t be more happy with the level of service provided, from viewing to getting the keys. Completely professional and transparent to any questions or enquiries I had. Sofia especially was lovely to deal with and when I say the process was faultless…I mean faultless. Thanks guys over the moon with all of you! :)

Fantastic experience: Everyone was really helpful, we spoke to Aaron Sangha most of the time and he kept us updated, got back to us fast and went above & beyond.

Fantastic experience: I had a great experience. Collected my keys from Wes, all went smoothly, nice guy. Aaron went out of the way for viewing and that helped me a lot to finalize the property.

Fantastic experience: Fantastic service start to finish when renting my property, especially from Teresa!

Negative experience: When i started my tenancy, i called the office and they confirmed that i can pay my first month of rent, next week when go to office to take the key . Few days later i was surprised that the office charged me 50 pounds as delayed payment !!

Fantastic experience: A very special thanks to brilliant Sandeep Chaggar and the entire team at Leaders for being so helpful with our tenancy. It’s been a pleasure working with you so far, and we look forward to the journey ahead.

Fantastic experience: Very supportive very easy to deal with thumbs up from me

Fantastic experience: I dealt with Lauren Nield for the first time and can honestly say she was more than helpful. She achieved the outcome I needed, and nothing was ever too much trouble. She was very informative, and her communication throughout was excellent. Thank you for all your help If I knew there were more than five stars

Negative experience: Took over 4 weeks to fix my mates boiler in the middle of winter

Negative experience: Honestly wish I had chosen another company when searching for somewhere to live in Derby. I have had issues over my energy supplier due to leaders creating a contract with ovo energy on my behalf, without my knowledge. When I challenged them over this matter, there was a lot of blame shifting and lack of professionalism. They even went as far as blaming my landlord. I contacted my property manager, who denied this ever took place and they would never place the blame elsewhere. If you want a professional company, a good experience while moving and helpful staff with transparency. Don’t come to leaders as you will get none of this.

Fantastic experience: Excellent Service!! Action taken immediately. With the help of my property Tenancy Manager Lauren Nield I was able to get in touch with my landlord as soon as possible and sorted things out right away. Keep up the good work!

Negative experience: Once you need something fixed you are on your own. They took over 4 weeks to fix my boiler mid winter. And to top it off don’t reply the emails. Still want to charge full rent despite the property being unsuitable for living due to no heating or hot water. Property management at it’s finest.

Fantastic experience: Alexandria Merrey is an amazing property manager. Responsive, proactive and friendly. Thanks Lexy.

Fantastic experience: Moving in was smooth with Leaders,they made everything easy!!

Fantastic experience: Our experience with Leaders from start to finish has been nothing short of incredible! With being a first time tenant myself, I had a lot of questions and queries about property letting and the team at Leaders were amazing in answering those. From arranging our viewing of our property, to key collection arrangement to rent payment questions, the team have been amazing. Whilst going through the process of preparing for our move, we had lots of frequent contact with Gemma Silver who was just wonderful to deal with. She was very helpful, supportive and efficient at making us aware of certain things through frequent contact via both email and phone calls regularly. We have nothing bad to say about our experience with the property letting team, only positive thoughts from us! I had a conversation today with Lauren Nield with some questions regarding my rent payment and she was amazing in answering those questions. She was extremely thorough and very knowledgeable in responding to my queries. Once again, experience was nothing short of amazing.

Negative experience: This is one of the worst letting and estate agency out there. I’m staying in one of their properties only because of how good the landlord is. However, the way this agency manages everything is horrendous. They would keep harassing you with automated emails about payments when the payments have been made and tone of the email is not at all considering. I mean so much so that I’m coming here and writing a review for them. All my housemates received their so called “welcome pack” and I didn’t despite paying the rent for six months in advance. If it has not been because of the landlord, I would have never looked at this chaotic agency that are so lost with their work and do not respond timely. Wouldn’t be suggesting at all to go ahead with them as they only add on to your everyday stress.

Fantastic experience: Very sweet and helping nature understands the urgency of customer and need of business

Negative experience: Avoid! Leaders appear only interested in tenants who take up the NO DEPOSIT option. Several times on the phone they gently, but persistently, encouraged using that option. I doubt that they put other tenant applications forward to the Landlord. Surely someone who is able to pay a cash deposit upfront is a preferable candidate for a tenancy!! Read the small print very carefully before signing up! I avoided looking at properties through Leaders in the end

Positive experience: @Lauren Nield, just wanted to thank you for your assistance and support during my tenancy. I really appreciate it.

Fantastic experience: Great support provided in to complete the entire process without any hassle.

Fantastic experience: Easy going forward with arrangements and was helped along the process with helping us find a good long term home

Fantastic experience: ⭐⭐⭐⭐⭐ 5 Stars – Outstanding Service from Start to Finish! I had an amazing experience with Leaders Letting & Estate Agency. From the very first contact, their team was professional, friendly, and extremely helpful. They guided me through every step of the process and always kept me informed, which gave me great peace of mind. What really impressed me was their excellent communication, attention to detail, and honest advice. They listened to my needs and found the perfect property for me quickly, without any stress or pressure. The whole team is knowledgeable and genuinely cares about their clients. Their customer service is fantastic – always easy to reach, quick to respond, and very supportive. They made everything smooth and straightforward, and I truly felt looked after. I highly recommend Leaders to anyone looking for a reliable and trustworthy estate agency. They go above and beyond, and I couldn’t be happier with the service I received. Thank you, Leaders, for making the whole experience so positive!

Fantastic experience: From the iniatial viewing all the way through to key collection all the staff at Leaders have been proffesinal , positive helpful and have given great custonwr service. Leaving us feeling valued and trusting we are in good hands.

Fantastic experience: I’ve had a great experience viewing a property with Leaders. My viewing agent was professional, friendly, and very knowledgeable. They answered all my questions clearly and made the whole process easy and stress-free. I really appreciated their patience and the time they took to explain everything. Highly recommend!

Fantastic experience: Excellent guy with an ear to listen to his client ‘s needs (Aaron)

Fantastic experience: So far its been great! Great communication, helpful and kind staff. Summer has gone above and beyond for us to help us through the process efficiently.

Fantastic experience: Met with one of the team, he was very friendly. Showed me around, answered my questions confidently.

Fantastic experience: Wesley showed me a rental property, very helpful and punctual. Highly recommended.

Negative experience: Extremely Disorganized and Useless – A Stressful Experience My experience with Leaders was deeply disappointing. When I moved into a new property on June 6th, they automatically passed my details to OVO without my consent, creating an account in my name and causing months of unnecessary problems. Due to negligence, an incorrect meter reading was sent to the energy supplier, a problem that remains unresolved even after more than five months. Throughout this period, Leaders offered no support. Instead, they contacted me to say that OVO was charging the landlord over £200 and insisted that the responsibility was mine, even though I had already sent the correct readings and paid the amount due for 5 days. The reading they have to date is something we haven't even reached. Every time I contacted them for clarification, the answers were vague, useless, or contradictory. Instead of helping to resolve the problem they themselves created, they simply shifted the blame. This lack of responsibility caused me a lot of stress and wasted my time. In my experience, Leaders proved to be disorganized, negligent with client information, and completely unhelpful when problems arose. I strongly recommend caution when choosing this company as a real estate agency. In my experience, Leaders proved to be disorganized, negligent with client information, and completely unhelpful when problems arose. I strongly advise others to be cautious when choosing this company as a real estate agent.

Fantastic experience: Aaron was very knowledgeable and pleasure to deal with and speak to making the process easier than expected.

Fantastic experience: Absolutely amazing agent! I have very harsh situation and he patiently listening to me and gave advice and help as much as he could,also met him today on the house viewing, nice and professional,.All I can say he's the best

Negative experience: A company full of incompetent "professionals" avoid at all costs, communication is terrible when passed to management all goes silent, if I could rate a zero I would.

Fantastic experience: Thank you (Lauren Nield) for all your help and advice with my many questions! I really appreciate your quick responses which are very helpful and reassuring.

Fantastic experience: Fantastic service. Polite staff and very informative.

Fantastic experience: I am the landlord and I have given my house on rent to leaders estate agent and what can I say they have done wonderful job and my property manager Leah Bostock she was awesome she has done wonderful job helping me when i wasnt sure with something she was helpful whenever I asked any questions she answered straight away she made my life so easy I didt have to stress she sorted everything for me also I have recommended Leaders to my family and friends and I will recommend leaders to everyone

Negative experience: Couldn't handle THEIR OWN paperwork and company structure. I'm now at risk of being made homeless as a result.

Negative experience: How the tables have turned. Rented a property 1.5 years ago and had a wonderful experience but now I hold a completely different opinion about Leaders. Changed properties and a lot was promised but never delivered, only thing they are good at delivering are just excuses. Current situation boiler not working no heating and no hot water at the house in this cold weather but Leaders are waiting for over a day now for Landlords approval which he never approves of anything as it seems like. Led module light not working in bathroom using a lamp for over a week now with power bank. Garden is a mess, was promised to be taken care of after moving into the house as garden work was approved from landlord. After more than 2 weeks came to know they changed the property manager and the landlord hasn’t approved the new quotes. Having seeing my parents struggle at this age to get basic stuff sorted for the house plus getting no replies from Leaders is utterly disappointing tbvh. Only 2 good people that my parents spoke to at Leaders are Theresa and Wesley, whom I have high regards for. Rest of them just want you to live with the problems unfortunately. Also cannot say the same for Aaron today unfortunately. Below is my old review from 1.5 years ago: Aaron is a very professional guy. Carried out our process very smoothly. Highly recommend taking help from him.

Fantastic experience: Sofia really good and very good. She help me every step. She is best in the world. Muhammad Sidhu.

Fantastic experience: Wesley was great, really straight forward process and would definitely recommend him and leaders as a whole.

Fantastic experience: Very good! Been quick and have answered the questions were had! Would Recommend

Fantastic experience: We recently met one of your agents, Dylan, who helped us look for a long-term apartment in Derby. We had first found one place we liked, but it wasn’t ready at the time we wanted to move. We were happy to wait, and after a few days Dylan contacted us to let us know there was another apartment available. We viewed it and decided to take it!we’re very happy we did! Dylan was extremely helpful, understanding, and professional throughout the process. Thank you for the great service and support!

Fantastic experience: Leaders provided a great support in finding my new home

Fantastic experience: Thank You (Sofia Lawlor from Leaders, Derby, UK) People like Sofia remind us that excellence is not just about doing your job, it is about caring deeply. She brings humanity to professionalism, turning a routine process into something meaningful and memorable. Sofia builds trust, comfort, and confidence. That is rare and that is what makes her truly exceptional. She does not merely assist but she understands. And in that understanding, she brings ease to what might have been difficult, and lightness to what might have been burdensome. There are people in this world whose kindness seems to come from some deeper, quieter place within the human soul. Sofia is one of them. To be helped by Sofia is to be reminded that warmth and sincerity still exist in this world and that sometimes, even amidst all our haste, grace still finds a way to reach us.

Fantastic experience: Good communication, very responsive even when issues occur.

Fantastic experience: Thank you to Sofia for all her help. Really friendly and helpful with all my queries. Made the process of renting much easier. Niamh

Fantastic experience: Leaders have been extremely helpful. They have answered any questions quickly, and have made a stressful move more manageable!

Negative experience: Awful experience with Leaders Property Management. They've added charges to my account without ever contacting me — no calls, no explanation. Throughout the tenancy, the service was shocking. Maintenance issues were ignored, and the landlord never followed through with repairs, despite repeated requests. Leaders made no effort to support or communicate. And now they are asking for ££66 for leaving a few spices in the cupboard on accident, even though the flat has been left in better than was handed to me. Completely unprofessional and frustrating from start to finish. Avoid at all costs

Negative experience: Pressured us into going for the non deposit option. However, it's totally a scam because there are zero upsides to it. The letting agent cunningly offers this as some better alternative, however I was new in the country and did not know much better. Here I am making sure others don't fall in that trap, and trust me to go good on that promise.

Fantastic experience: Lauren Neild was excellent and very efficient. She has been very helpful with my concern.

Fantastic experience: I had the pleasure of speaking to Aaron today and he was very helpful, knowledgeable and very professional. He made me feel at ease, answered all my questions. Great customer service.

Fantastic experience: Leaders Derby Property Manager Mr Steven Fletcher has been very helpful since day one. No matter what the problem is, he will sort it out instantly. You know that you can count on him. He is a gem of man. I can’t thank him enough for all his help and support.

Negative experience: Terrible service. Walked in and was glanced at by the only agent who seems to work there. Telephones were constantly going off while being ignored; I understand why they never answered ours now. Waited for half an hour before even being acknowledged by the one man. Highly reccomend any other agents.

Negative experience: Pressured us into opting for a zero deposit by insinuating they would give our property to another prospective tenant (which we now have to pay for and cannot opt out of for 3 months), have not fixed issues that were present since before our viewing, as well as some that we are now finding out about, and left us with the previous tenants gas and electric debt. Have now had the keys 4 days and still no electric, and cannot get in contact with our property manager. Hopefully these are one-offs but am concerned for the rest of our tenancy the way this is headed.

Fantastic experience: This is my very first experience about getting a house for myself and for my family through a letting agent. Therefore I have decided to go with Leaders and it was an absolutely wonderful experience to get a perfect deal with nice location within Derby in a very short time frame in the demanding market. I am very great full to the Leaders management team, specially Oliver Green, Aaron Sangha, Dhilon and Teresa. I would highly recommend everyone, who is interested to get a property.

Fantastic experience: The staff were friendly and professional. I collected my keys and left within a few minutes, and I even received a welcome gift. I highly recommend them.

Fantastic experience: They have been so helpful through the hole process over moving and talking me through every step of the way if I needed the help, they were even so supportive with understanding I needed to move quickly. All in all they couldn't of done a better job for me.

Fantastic experience: Staff have been helpful, constantly updating with details, and reaching out via calls and emails. They made it easy for a first time renter as I, to get a house in the UK.

Fantastic experience: Outstanding service from start to finish by Aaron Sangha. Moving out for the first time could be daunting. However Aaron made this experience so smooth. The staff at leaders have been tremendous. Couldnt praise them enough.

Fantastic experience: This is my second experience searching for a house in derby and my first time with leaders. The member of staff who has been helping me is called Dylan and i honestly could not be happier with the service he has provided. He has been patient, knowledgeable and incredibly helpful every step of the way. If you go here, make sure to ask for Dylan!

Fantastic experience: We were looking for a house and we went to Leaders for help finding one. Dylan was great at finding us one that met our needs, he was quick and helpful. 100% would recommend.

Fantastic experience: Fantastic service from leaders, they made my first foray into renting a property a breeze, extra special thanks to Kayleigh who was extremely patient with me when I had to take calls at work and kept me up to date on everything.

Positive experience: Thank you Leaders for helping my sisters and I get our new home. Though it was a tidious experience full of lots of emails warranting constant replies,your experience team made the process easier by guiding and following up at each stage. A special thank you to Daria of Leaders V committed at work.

Fantastic experience: I recently worked with Leaders to rent a property, and I was really impressed with their service. They were quick to respond to my questions and offered helpful suggestions along the way. They made sure everything was ready for us to move in on time. I truly appreciate their assistance and would recommend them to anyone looking for similar help!

Fantastic experience: I am pleased with the manner in which everyday done . From the beginning of the process still when the key was handed over. Daria did a marvelous job in helping through the online forms . Your customer services are tremendous

Positive experience: My landlord has just moved letting agents and although I’ve had my ups and downs with leaders, they’ve also sorted any issues with the house very promptly! My property manager Steven has been absolutely wonderful, a pleasure to talk to and always keen to help! He really is a credit to the team!

Fantastic experience: Amazing team very helpful and always keep you updated along the process . Especially Aaron , Thankyou for you helping me with any questions I had and updating me and keeping me in the loop with my application! Much appreciated ❤️

Fantastic experience: Appreciate the good work of Kayleigh and the leaders team for their customer service. It was so quick than I expected. Kayleigh was so quick in responding to the email and meeting the needs. Wishing you them the best.

Fantastic experience: Wonderful experience with Leaders derby. AI Overview Leaders provided excellent rental property management services, consistently demonstrating prompt communication, efficient maintenance handling, ensuring a smooth and stress-free experience for us.

Fantastic experience: I am absolutely delighted with the exceptional service provided by the Leaders team! From start to finish, the process of securing my rental property was incredibly smooth, fast, and convenient. I am especially grateful to Daria, who guided me through every step with such professionalism and kindness, making the entire experience stress-free. A big thank you also to Aaron for his support and assistance.

Positive experience: I would say getting my 1st house rent with Leaders was a good one, though the process is a bit overwhelming, but Dylan and the team were there all the way to support and make it seamless. I am impressed with the level of professionalism. Tnx to Leaders Derby

Fantastic experience: Amazing team! I had my tenancy sorted within 2 days of viewing. Cannot explain how quick and easy their process is!! Daria was so very helpful and attended to emails and calls immediately. So glad I went with Leaders!

Fantastic experience: We viewed a property yesterday, and we were impressed to receive a prompt response the same day. The service we received from the agent, Daria, was exemplary. She was highly professional throughout the process, providing thorough and clear explanations to all of our questions. Daria took the time to ensure that we fully understood the details of the property, including its features, the terms of the agreement, and the next steps. Her attention to detail and proactive communication made the entire experience seamless and efficient. We greatly appreciated her support and expertise, which made our decision-making process much easier.

Fantastic experience: I have just sold a property with Leaders and have had such a great, refreshing experience. Kim Pearson and her team have been fantastic all of the way through. From the valuation through to the completion today Kim has been there to explain what is going on and has been super efficient with everything. It is great to see an estate agent who cares. Thanks Kim and Leaders.

Fantastic experience: I called into the office and Aaron answered the phone, he was a very respectful young man and made me feel very comfortable. He was extremely helpful and answers all question to the fullest of his ability. Incredible service

Fantastic experience: The service I received from Daria Sobieraj has been fantastic, when I first put the rental application in, she was straight on it and communicated with me back and forth. She answered all of my questions without hesitation and I didn't feel like my questions were a burden at all. Great asset to Leaders, thank you Daria Following on from my experience dealing with Daria - once the application had been accepted by the landlord, Teresa Powell took over all communications and has been absolutely amazing during the entire process. She calls back when she says she will, all of my questions were answered and in a timely fashion. Teresa has made the whole move in experience so much easier, smoother and less stressful. She even contacted me the day after my brother moved into his property, to check everything was ok for him and make sure he was happy! Would definitely use Leaders again in the future based on the experience I've had dealing with both Teresa and Daria. Thank you so much!

Positive experience: Highly skilled and responsive team, providing timely assistance throughout the entire process. Being delivering professional and friendly service. Dylan Vernon and Sandeep have been particularly helpful, offering prompt responses and effective resolutions whenever needed. Thank you.

Fantastic experience: Leaders letting team are the best when it comes to management of letting process from start to finish. Worthy of mention is the courtesy and passion with which Daria Sobieraj treats prospective tenants. I'm really wowed by her professionalism and expertise. Nwokedi Chikezie

Fantastic experience: I have had a great time experience with Leaders. I have been in contact with Kayleigh who has been very helpful and quick to respond to all of my queries. Would highly recommend their service.

Fantastic experience: Very efficient, user friendly process. Aaron was very friendly, and gets the job done without looking for excuses, Gemma also very easy to speak to and very flexible with any problems. Thanks !

Fantastic experience: I had the pleasure of working with Leaders Agency, and I must say the experience was exceptional from start to finish. A huge part of this is thanks to Aaron, who was not only professional but truly brilliant in handling every detail of the process. Aaron’s expertise, dedication, and attention to detail made the entire experience seamless. He was always available to answer my questions, offer valuable advice, and guide me through each step. His commitment to providing excellent service is evident, and he went above and beyond to ensure everything was handled smoothly. If you're looking for an agency with outstanding service, I highly recommend Leaders, especially with Aaron at the helm. It was a fantastic experience, and I’m grateful for Aaron’s help and professionalism!

Fantastic experience: Dylan has helped us throughout our renting process, and we finally have been accepted for our first family home! He has been great throughout, and most importantly impatient and knowledgeable. Always there if I had a quick question, thank you leaders!

Fantastic experience: I would like to say just what a fantastic and patient agent Steven Fletcher is. Whenever there is a problem, no matter how trivial relating to my house, he has always been able to advise and offer reassurance. I feel like I'm in a safe pair of hands with Steven Fletcher. As a result, I will stay with the Agency for as long as he continues working for Leaders. Thank you very much Steven!

Negative experience: IF I COULD RATE LEADERS A 0 I would Horrid service having on going issues which still haven’t been resolved over a month after moving into the property. Uncaring , unclear and unresponsive workers. If you could take any advise from me please go to literally anyone else other than leaders

Fantastic experience: Leaders was really great in helping me find a place last minute in Derby, was moved into a new property in just over a week! A really fab team, big thanks to Daria, Teresa, and Ollie :)

Fantastic experience: Leaders in general have been the best lettings agency I’ve dealt with in Derby, but I’d specifically like to talk about my experience with Leah Bostock. I have been going through an extremely difficult time recently, being faced with stress from every possible angle including that of having to leave my property and move to another city. Without going into detail, Leah has been an absolute rock in guiding me through this difficult process and showed so much support and kindness that you would never expect from a stranger. She’s been so patient and understanding, took it upon herself to take care of all the bureaucracy side of things on my behalf and offered warmth and support through every step of the way. I know that to her I might be just another tenant, but to me she will always be a Good Samaritan who helped me through a really difficult time and I really wish more people (and agents) were like this. Thank you so much Leah! ( and Leaders, this lady deserves a raise!).

Negative experience: We have been using Leaders for around 18 months and I have the say they astound me every time I deal which them. They just do not know what they are doing and this comes from the Management team down to the staff. I actually feel sorry for the property management team that look after Derby because when even their own manager cannot look after a property how are they supposed to. They are all very polite and pleasant on the phone, but have no organisational skills. My property hasn't been inspected by them for over 9 months even though this should be done every 6 yet it took me to ask why it hadn't been done. Not sure what I have paid them to do???

Negative experience: We had a house secured by leaders, we had signed, landlord had signed and all was well. Deposit was also paid. Only a couple weeks before we were supposed to move in, Leaders tell us we can no longer have the property and a signed contract is not enough for us to have the property. We were left with very little time to sort out a new house. Not good.