Cope & Co - Estate and Letting Agents Derby

Fantastic experience: 5 star service the whole way through. No issues. Best Estate agents ive used and ive been renting for over 10 years!

Negative experience: Accepting an offer and then retracting it a few days later to go with someone else is highly unprofessional and disappointing. Due to this experience, I will no longer be using your services in the future. After seen the state agent reply I would like to clarify my experience so others understand how this estate agent operates. My offer on a property was accepted on the basis that I was a cash buyer. However, when I explained that I was waiting for the completion of my own property sale in order to access the funds, the agent retracted the accepted offer and proceeded with another buyer who was purchasing with a mortgage. I was never informed that a higher offer had been made. I was simply told that the other buyer had provided proof of funds. Based on this experience, I would advise caution if you are in any kind of chain when buying through this estate agent. I personally would not trust them to handle the process transparently.

Fantastic experience: The team at Cope & Co were warm, helpful, and respectful from the day we met them for the viewing right through to signing the papers. Communication was always clear and on time, the phone was never left ringing for long, and anything we needed was sorted quickly. Their referencing and home move assist partners were also really efficient. Great experience overall — keep it up!

Fantastic experience: My time with cope and co has been great, one of the best agents I've personally ever had for a tenancy. The move in process was very quick and efficient, The team where a great help through the process. Very understanding in a time of personal difficulty. Special thanks to Laura for being so helpful and understanding!

Fantastic experience: I’ve had a fantastic experience working with cope and co. The team have been incredibly personable and genuinely enjoyable to deal with, which made what can often be a stressful process feel smooth and reassuring. They have been efficient, responsive, and willing to go the extra mile to help with any questions or concerns along the way. Their knowledge of the market and the whole buying/selling process really stood out, and their advice was always clear, honest, and helpful. Communication was excellent throughout, keeping everything moving and ensuring I felt informed at every stage. I wouldn’t hesitate to recommend them to anyone looking for a professional, friendly, and highly capable estate agent. A truly positive experience all round.

Fantastic experience: Nina Taylor from Cope & Co provided excellent service. She was consistently helpful, polite, and professional, and she resolved all my questions promptly. She showed a wonderful attitude and a genuine willingness to assist and solve any issues that arose.

Fantastic experience: The team did a good job ,they were very supportive from day one till the day the keys were handed over to us , the house is very nice with spacious rooms .Hats off to everyone who was there throughout this journey with us,much appreciated.

Fantastic experience: We have been tenants with 5 + years with Cope and Co. They have been great throughout dealing with any issue quickly and competently. All paperwork and emails have been methodical and on time throughout and i wouldn't hesitate to rent or buy through them again. Laura was brilliant throughout the 5 years and ensured we received our rental deposit back at the end of the tenancy. thankyou

Fantastic experience: Very friendly and helpful staff, from the application process till up to the time I was handed the keys they made the process smooth and stress free. Very commendable service.

Negative experience: Becky was extremely helpful and prompt to respond during my house purchase from Cope and Co - thank you. However I cannot rate higher than a 2, as I was not provided with all of the keys on completion. I did not get a back door key, despite going through this door on a viewing, and it being opened on the property survey. I have not been given the key - when I queried this I was told it MAY have been left in a drawer or MAY have been on the large set of keys I was given. It was neither. I now have the cost of a locksmith to change the locks on my own back door. Not a good start having just bought the house. Left a sour taste on the whole purchase process.

Fantastic experience: Fully recommend Cope & Co, their team have a wealth of knowledge and experience in the industry. A big thanks to Simon for taking the time to share his knowledge and insight into the upcoming renting legislation changes, today and to all the team, Lucy, Laura, Kelsey and co who support throughout.

Fantastic experience: Very efficient. My boiler has a problem , and after reporting it to the agency, the technician was arranged for the repair on the second day. Reliable

Fantastic experience: I can’t recommend this estate agent highly enough. They truly went above and beyond throughout the entire process. The property photos were fantastic, communication was clear, proactive, and consistently excellent, and everything was handled with real care and professionalism. As a mortgage advisor, I work with many agents, and this has been the best experience I’ve had both personally and professionally. Special mention to Sean and Macayla, who were outstanding from start to finish.

Fantastic experience: It's six years since I wrote the review below (and the company then had a different name!). . . I am still with 'Cope and Co' and still very happy with the quality of their service and their personal attention to detail! With one minor exception a few years ago, (which we/they sorted out) every tenant they have found me has been excellent and the sort of person you want to have in your house!! And they have handled the change-over from tenant to tenant very well. I'm lucky having been with them so long, I have very good personal service from several of their staff and I must single out Simon Joyce who has always made sure that they deliver high personal service and sort out any misunderstandings! I have no hesitation in still giving them five out of five. . . Thank you! I have been very impressed by the professionalism and attention to detail of the staff at Professional Properties. . . they have understood my slightly complex situation and responded very thoughtfully and the tenants they have found for me have been very suitable and really nice people. . . this is exactly the kind of service I was hoping for. . . I thoroughly recommend them and in particular Lucy Cope has been attentive and thorough during the whole process, keeping me fully informed and providing very useful advice and support. . . thanks. . . in the background the knowledge and experience of Simon Joyce has been very reassuring. . .a happy customer

Positive experience: Very good they double check everything and make sure they follow procedures

Fantastic experience: Recently rent a house from cope and co and very good experience, very friendly team, full process done by whatsapp and was very good experience.

Fantastic experience: Absolutely recommend there are professionals team start to finished.

Fantastic experience: I had a great experience with Cope & Co. The team was professional, friendly, and always willing to help throughout the entire process. They made moving into my home smooth and stress-free, keeping me informed every step of the way. I’d definitely recommend them to anyone looking for a reliable and supportive letting agency.

Fantastic experience: ⭐⭐⭐⭐⭐ 5/5 — Exceptional Service from Start to Finish I’ve had an excellent experience with Cope & Co. From the very beginning, they were professional, responsive, and genuinely supportive. Every step of the process — from viewing the property and signing the tenancy agreement to handling maintenance requests — was smooth and transparent. Communication has been outstanding; emails, WhatsApp and calls are always answered promptly, and any questions I had were handled with care and clarity. The team clearly takes pride in making the rental experience as stress-free as possible. I truly appreciate their attention to detail and customer service — it’s rare to find a letting agency that works with you every step of the way. Highly recommended!

Fantastic experience: Thanks Scott for getting everything sorted so quickly. Such a great agency to deal with, the whole team are excellent. Really good communication and can’t do enough to help.

Fantastic experience: Cope and Co have been great to work with. They manage my rental properties efficiently and always keep me updated. The team is professional, responsive, and genuinely care about providing a good service. It’s been a smooth experience so far, and I really appreciate their continued support.

Fantastic experience: Clear communication about what was happening and when. Issues resolved. Friendly manner

Fantastic experience: Lucy in cope and co is top notch I found them very helpful and professional with a touch of understanding as a human being cannot recommend her enough many thanks Lucy

Fantastic experience: I love Cope &Co their service is so impressive with a very friendly staff

Fantastic experience: Excellent customer service, ready to listen and find best way possible to meet your need.

Fantastic experience: An excellent service and professional approach. The team have given us great confidence as landlords to ensure our property is managed to the best standards both for us and the tenant.

Fantastic experience: Very helpful and guided me every step of the way. The only letting agency that I met that actually shook my hand and felt genuine.

Fantastic experience: Simon and Emma from Cope and Co have been so amazing through my whole process. The level of professionalism is so appreciated. I am constantly kept up to date with viewings and offering feedback. Special shout out to Simon especially who has really looked out for me throughout the whole process and making me aware of all the regulations- he’s a great asset to your team and so knowledgeable not to mention promotes your property beautifully.

Fantastic experience: Been with Cope & Co (formerly professional properties) for some years now. They fully manage 2 of my buy to let properties and they make everything a breeze. They are super professional and structured and have a big team - not like these smaller agents who you can never get hold of. What can I say (I’ll try summarise) • Absolute experts in the sector • Always looking to help • Willing to give extra help during times of stress or need in personal time. Special shoutout to Simon Joyce their property director - exceptional customer service and knowledge. Will contact me whatever the hour on WhatsApp offering me advice - tips - and suggestions. James Cope - Superb - always helpful for all things property and giving advice - connecting me to contacts within the field (mortgages - surveyors etc). Customer service #1 - not used a better agent in Derby - with previous awful experiences with Martin &Co and Monkey vs Owl Thanks for everything guys

Fantastic experience: Cope & co were absolutely fantstic. super super helpful. i love that you can communicate through whatsapp with them and also call them with any question and they have someone to answer you. super supportive and im very pleasure with my new home. special shout out to Emma who held my hand every step of the way :)

Fantastic experience: Marketed our home for sale with Cope & Co after being impressed with the marketing of a nearby property and having a first hand glowing report from that seller. Sean was great at the valuation, positive and reassuring. Then he and Peter did an excellent job of marketing and the write up. The photos and video of the property really were superb and I was so pleased with the effort they went to in highlighting what made our home special to potential buyers. Cope & Co took on the majority of viewings for us, and did their best to follow up on feedback from viewings. At point of offer 8 weeks from marketing the property James managed to get above our asking price. Updates were provided whilst we were SSTC when we requested them and Becky was always on the ball if we called up for anything and was great on completion day! I’m so grateful to everyone we’ve encountered at Cope & Co- especially Sean, for making this process easier and for being a pleasure to work with. I would highly recommend Cope & Co to anyone considering selling their home!

Fantastic experience: Scott was very friendly and professional over the phone and was quick to ensure that the repair issue I had raised via the dedicated portal was sorted.

Fantastic experience: Scott was very helpful! A maintenance issue at my property was resolved quickly and efficiently.

Fantastic experience: Scott is always really helpful and professional in my dealings with him. Qualities which I value and appreciate.

Fantastic experience: Glad to have Cope & Co to watch my back, the entire team work hard to ensure myself as the landlord and the tenants are on the same page. Scott Yeomans from the maintenance department has stood out recently going above and beyond just keeping everything in line and acting as a nice buffer between landlord and tenants. Been with you goys for around 8 years, and can’t fault the team one bit, keep doing what you are doing and I’ll be with you till I’m old and grey. OK, I’m already a bit old and a bit grey but you get the picture.

Negative experience: Avoid. Cope and Co made excuses from day 1. I had continuous issues with my boiler, in which the contractors they hired did bad jobs, didn't fix it multiple times, left the loft a mess and were using my house to charge all their tools they weren't using. I had boiler issues for nearly the whole 2 years. Cope and Co were refusing to send a contractor because it was "the weekend" until I stressed how I needed to be able to wash as I have no family near by. Then came my fence issue... the fences came down due to the weather and due to them being really old and not maintained anyway. One actually fell onto my neighbours car... it took them around 3 months until they sorted the fence and in which my whole house was exposed as the garden was visible from the front. I wanted to do anything to GET OUT, so I payed a massive fee to get out of my contract despite all of the issues. They are not prompt when fixing things, hire bad contractors, charge you for things that weren't there to begin with and most certainly don't get in contact with you (you need to be ready to call them over and over to get a result). They then also proceeded to charge me for "missing items" that weren't even in the house when I moved in and said it needed cleaning even though the house was cleaned top to bottom and deducted money from my deposit. The house was a mess when I first moved in (literally black dirt on the fridge and in the kitchen unit cupboards) and it was spotless when I moved out! Worst letting agency. Even my landlord told me Cope and Co owed them money...

Fantastic experience: Really happy with the service from Cope & Co. They were professional, friendly, and always quick to respond. Made the whole process smooth and stress-free. Highly recommend!”

Fantastic experience: Had to report my CO alarm as it was beeping as if it needed replacing. Scott was instantly on the phone offering advice I.e opening windows etc just in case. Within minutes of the first phone call, he had called back to confirm he’d arranged for someone to urgently come check it all over for me. Scott then called back first thing, before the office had even opened, to check me and my daughter were ok and that it all got sorted. Really appreciated Scott’s urgency with the situation and the open communication. Made me feel incredibly at ease and showed a lot of compassion. Thank you again Scott for all that you did.

Fantastic experience: Took six hours but job well done. No more snails or slugs nor cold air blowing thru keyhole.

Negative experience: I have never rented from them, but I had a viewing with them the other day for three student studio flats in the same block. The flats themselves weren't too great, hadn't been cleaned and and it smelled of damp. However the biggest red flag was that since the key for one of the flats didn't work, they showed me into another one that had the same layout despite the flat being currently rented out. They did not get permission from the current tenant since she was "away for the summer anyway". I decided to not rent from them after that. Edit to respond to their comment: this is not true at all, they didn't obtain permission from the tenant and they were quite open about it as well. I also received a rather threatening voicemail from them after I originally left this review telling me to take it down.

Fantastic experience: Your services were swift. Your feedback and follow up coupled with with communication level is superlative

Fantastic experience: Thank you Simon Joyce for all your help in letting our property. Always available to answer our questions and give clear advice.

Fantastic experience: I am a landlord and have a couple of properties in Derby. I would definitely recommend Cope &Co and especially Simon to all the landlords in the area, they care about their clients and are reasonably priced.

Fantastic experience: I had a very good experience. Emma and the team were extremely patient and supportive throughout the process. They were always responsive, professional, and made everything much easier for me. Highly recommend their services!

Fantastic experience: Molly has been absolutely fantastic throughout the entire process of renting our new home. Brilliant communication, reassuring and knowledgeable. Thank you

Positive experience: They have been the most helpful, knowledgable approachable agent I have found to look after my property portfolio, would use no other.

Fantastic experience: Harry was very professional during the viewings and always offered support. The office are easy to get hold of and the WhatsApp group is a great addition to the contact list for quick support

Fantastic experience: We have had a very amazing experience with Cope & Co particularly with Laura from the first time we came into contact helping us find suitable and secure our new home and settling in comfortably as a big family which had just arrived from abroad. Every time we had an opportunity to communicate with her, she had been lovely, efficient, professional, responsive to queries, and very much helpful in resolving our issues quickly and satisfactorily. We have no doubts in referring would be tenants and home seekers to this organisation judging from the satisfaction extended us which I believe is better than competitors.

Positive experience: I had a good experience with Cope & Co. Everything was handled quickly and efficiently – the repair was completed the next day after I reported it! Communication was smooth and professional. I really appreciate how responsive and helpful the team was. Highly recommend!

Fantastic experience: The Cope & Co reporting system was quick and so easy to use. Communication about the problem and assigning a contractor to help was so efficient and the work was done quickly and well.

Fantastic experience: I feel confident that our rental properties are in good hands with Cope and Co on their fully managed option and would recommend them to other landlords Thanks to all the team who support us with our properties

Fantastic experience: We are just put our property up for rent. Working with Simon Joyce has been a pleasure. His professional manner and attention to detail, has been second to none. He has been very reassuring and extremely helpful and supportive and has made the process stress free for us.. Massive thanks Simon.

Fantastic experience: Approached Cope and Co for some help with my rental property and Simon was extremely friendly, helpful and on the ball. I would certainly recommend.

Fantastic experience: We appreciate the professionalism at Cope & Co. They were always ready to assist us during the whole process of securing a lease for our. Special mention to Emma.

Fantastic experience: Had a lovely experience, everything was taken care of and all doubts were clarified. The move in was smooth. Would definitely recommend!

Negative experience: I've never rented through them and luckily I won't have to. I was shown 3 rentals by this company. 1st: There was a family living in there when I was shown the rental. There was a smell of rotten fish everywhere, 1 lady was lying in bed, another breastfeeding when we intruded in the house. I felt so embarassed and ashamed but the agent acted like this is completely normal. I wanted to just get away as quickly as possible. 2nd: The agent failed to answer many of my questions. He stated upon showing that a wall will be removed and an open-plan kitchen would be made - did not know details. When I asked him to please enquire at the landlord about these plans, he promised to do so but never heard back from him. 3rd: There was no specialty here apart from the flat being of poor quality. Actually, all 3 was pretty poor qality, that tells me something after seeing 20 rentals from various agencies. I felt like among unprofessional con-artists. Never again, thank you! Response to 2nd: We were told the wall was GOING TO BE gone, so were you lying, too? I don't think we should continue further...

Fantastic experience: From day one, Jamie who showed us around the property we enquired about was very helpful and we was always kept up to date throughout the whole process. Our experience was very quick, but smooth sailing from applying for the property to getting the keys and moving in. The welcome gift was such a unexpected surprise. We would 100% recommend to anyone. We are so thankful to the team for helping us find our first home together!

Fantastic experience: Cannot fault the team at all. Amazing from start to finish. Felt at ease dealing with everything and was always updated about any changes. Would definitely recommend. Pleasure to deal with.

Negative experience: travelled 40 miles for a viewing to find they couldnt get in the property these people are proper time wasters getting someone disabled to do an 80 mile round trip for nothing. As we guessed by your other replies to poor feedback you have to exaggerate a bit nobody was rude to your staff it was them who was rude and put the phone down on us after trying to lodge our grievance. reading these other one star rated reviews and your practices it seems we had a lucky escape. keep up the bad work.

Fantastic experience: A friendly and professional service. Cope and Co are knowledgeable about the rental market and assist Landlords to meet compliance when renting out a property.

Fantastic experience: It was an amazing experience. They are very organized, very fast in responding to query. The business process was fast. I will recommend them to both landlord and tenant .

Negative experience: Not happy with how the people at this company work at all. They seem to care solely about money and lining their own pockets over doing the right thing and actually giving a damn about people. They fought to take all my deposit unjustly and didn’t succeed thanks to DPS. I stupidly gave them more than I should and of course they’re not going to do the right thing and give me the extra I gave them to replace a hob which cost significantly less than what I gave them. Which is essentially robbing someone. Update to reply: No it wasn't fair, even the adjucator agreed you'd tried to take way more than necessary, which was not justified at all, hence why you didn't win the case. I agreed to pay for the hob (even though it was an accidental damage caused by a plate falling out of the cupboard due to them being too shallow) you took an extra £50 on top of £312 toward this cost I'd already paid, are you paying me this back which is rightfully mine? No you've just taken it. Then try and charge me to replace a sink for simple wear and tear and random other costs that you lost at getting. You want to take money from others to put yourselves in a better position financially, even if it means taking from others unjustly to do so. Disgraceful.

Fantastic experience: Five star advice from Josh on a bleak Saturday morning - he gave lots of advice about emerging technology which may help us as landlords who have been finding it difficult in the current climate. After lots of exchanges over the months on email, it was great to be able to chat face to face - thank you!

Fantastic experience: I had a very good experience with this agency. They worked super fast, communications and professionalism were absolutely great. I can recommend them to everyone.

Fantastic experience: Originally with Professional Properties, nothing has changed as Cope and Co. I’m equally pleased. Nothing to say but positive things in both the sales and letting sides. Most recently, you can be assured of a great letting service. Fair rates, never had the property empty in 7 years, excellent tenants. In depth appraisals gives you confidence and great contractors gives peace of mind to a remote landlord such as myself. Staff always lovely too! Thoroughly recommended.

Fantastic experience: I contacted Cope & Co. after finding them on the web when looking for a letting agent. Simon Joyce always answers to my emails at the drop of a hat and solve my problems in no time. I really appreciate it and would recommend Simon to anyone with a property protfilio.

Fantastic experience: Fantastic! Nina and kelsey worked tirelessly to get things moving and I am thrilled with the service! Being able to use WhatsApp is a Godsend!!

Negative experience: My daughter and son in law have just had the worst experience from this company. Moved in to one of their rentals six months ago, house was filthy, they had to engage cleaners to clean the nicotine stained windows and frames , light fittings and paintwork to try to make it habitable for them and their two children. The shower did not work and when they asked if this could be fixed they were told no, as it was too expensive so they would have to live with it for the duration of their tenancy! The house had obviously not been checked and cleaned before they moved in , some doors would not open, some would not close. The stair carpet was totally unsuitable for children to walk up and down as it was so thin it made the staircase hard and dangerous. The list goes on. Now, at the end of their tenancy period they have been told they will not be returned their full deposit , as they are being charged £175 cleaning, £190 decoration, and even a charge for a light bulb! Absolutely unbelievably unprofessional. If you rent a property through this agency, make sure you take your own photos and videos of the state of the premises when you move in.

Fantastic experience: Very kind, friendly, supportive and cooperative! Special thanks to Nina and Jamie. Much appreciated and thank you for the welcome gift.

Fantastic experience: I recently purchased a property through Cope and Co and my experience was very positive. Micheala Whitehead in particular was very friendly and helpful in chasing the various stakeholders in order to complete the sale.

Fantastic experience: Sean and Michaela were brilliant, made the sale and purchase process extremely easy and a pleasure to deal with! Sean went above and beyond from start to finish and is a real credit to the business! Thanks guys!

Fantastic experience: Cannot recommend them enough!! We had a very stressful time with our solicitors, making this very difficult and delaying things. Michaela Whitehead from Cope & Co stepped in to help us out, both keeping us going and helping deal with our solicitors. I honestly don't think we would have got the keys without her help! Massive thank you Michaela & her team. We are now happy in our new family home

Fantastic experience: I had the best experience with Cope and Co lettings. They were very prompt with the letting process and communicated with me all through it. I totally recommend!

Fantastic experience: I’ve honestly never had such an easy move. Every single person was professional but so friendly. I knew straight away that it was the property for me, and the letting agents made this ten times easier. Simon who showed me around, Kelsey who dealt with the paperwork, and apologies I can’t remember his name, the young gent who handed me my keys. The turnaround was rapid - 110% recommend. Thanks again! Poppy x

Fantastic experience: We have had an extremely positive experience with Emma and her team. Having to move after 16years, they have made it a stress free experience.

Fantastic experience: Hello, I feel lucky to work with cope&co company. They helped me a lot for the house I rented. The friends were very caring and sincere. I thank them all.

Fantastic experience: Simon Joyce continues to be the upmost property professional (!) with up to date advice, coupled with his years of expertise. He is our go to guy when it comes to property rental valuation in Derby. Such a lovely, easy to get on with guy too!

Fantastic experience: Cope & Co were excellent, communicated well and turned things around quickly. If we called for an update, every person in the team that I spoke to was efficient and had an answer for us. We even got a little welcome gift when we got the keys to our new house!

Fantastic experience: I recently rented with Cope & Co., and I couldn’t be happier with the service I received. Nina was absolutely fantastic—she went above and beyond to ensure everything was handled smoothly and efficiently. Her attention to detail and dedication made the entire process stress-free. It’s clear that she works incredibly hard to provide excellent customer service. I highly recommend Cope & Co. and will definitely be using their services again in the future. Thank you, Nina, for all your hard work!

Fantastic experience: Cope & Co have managed all of my rental properties in Derby for almost ten years. They've been consistently professional, trustworthy and reliable partners throughout. No hesitation in recommending them to any landlord in Derby looking for a good agent to manage their lettings portfolio.

Fantastic experience: We had a problem with our immersion heater not producing any hot water. Cope & Co sent a contractor out to our property promptly and were efficient at getting us sorted! Very pleased with the service.

Fantastic experience: Excellent service throughout, one of few agencies who called back promptly and arranged viewings in a short time scale. Telephone queries were dealt with promptly and the process was very smooth.

Negative experience: Dreadful. Broken oven for over a year. Gaslighting me over a leaking chimney. Claimed it had been fixed. I proved it hadn’t on several occasions. Still didn’t get it fixed. Water coming down the chimney into the bedroom. Lead flashing dislodged from the roof. Did nothing about it. Gutting full of debris. Nothing done about it. New agent has had the oven looked at within 2 weeks. Work on the chimney under way. Would not ever rent a property through these again. Reply to comment below. I reported the oven months ago. At the same time as the chimney for the 4th time. The oven was not fixed as it still did not work. I reported it again. It has been condemned and replaced within a month of new agents taking over. Why has a new agent taken over I wonder? The man who came to look at the chimney claimed it was blocked hence the dampness. Nothing more was done so I called to find out what was going on. I was told the cap had been fixed. Yet I videoed the open chimney and sent it to the office showing there was no cap on the chimney. Work was not checked or followed up. Zero communication. At the end of the day, nothing was fixed under your instruction yet things have with a new agent.

Fantastic experience: Have had dealings with Cope&co recently. And although we weren’t successful in getting the property. The staff especially Nina and Emma were absolutely brilliant answering any questions we put to them. And communication was first class. Would recommend these to everyone.

Fantastic experience: Needed my fridge replaced recently and the team at Cope & Co were amazing. Special thanks to Scott for his prompt reply and communication throughout the process.

Fantastic experience: Cope & co is the one of best agency and the staff is very cooperative. They are professionals. The way they process the case that was very swift . Highly Recommended.

Fantastic experience: Laura was incredibly friendly when collecting the keys and if ever my property becomes available again , I’ll be happy to do business, because of her !

Fantastic experience: Brilliant company. Friendly staff who are extremely helpful across all departments. We have built a strong working relationship & I have recommended to many friends . Can not fault the advice & care we have received.

Fantastic experience: Jane dealt with my financial quirey within a few hours with a VERY satisfactory outcome. She has dealt with another issue previously which again was dealt with efficiently and quickly. Jane is easy to talk to and comes across as knowledgeable, efficient and in control of her subject. Many thanks.

Fantastic experience: I sort advice from cope and co about some charges another agent were making that seemed excessive. They looked into my case professionally and quickly and advised me in a much better manner. Annie and her team are so personal. It felt so different from the other agent. As a landlord it’s so important to have trust in your agent to do a great job. I highly recommend for a fair and professional service.

Fantastic experience: I have dealt with Cope &Co in managing my properties for many years now. I have always found them to be professional and quick to solve any problems and relet the property. Just recently, the tenants have left the property needing some work. I would like to say a big Thankyou to Josh, Scott and Nina in helping to sort the issues quickly and to relet the property quickly. They have taken all of the pressure and worry off me and have kept me up to date with all the developments. I also want to add that Scott helped about 12 months ago when there was a massive problem with an issue caused by a water leak. He dealt with it quickly, professionally, keeping me up to date with what was happening and took all of the worry out of my hands as it had caused me undue stress. I would not deal with another letting agents.

Fantastic experience: They made moving home so seamless and very professional, all repairs were done in a timely manner. We will be looking to buy our first home through them as they are good at what they do will definitely recommend them.

Fantastic experience: From Chris sorting the final after my tenant moved out. Emma, Kelsey, Annie and Harry advising and updating me every step of the way from re marketing the property, viewings and securing the new tenants Cope & Co have provided me a service that is second to none. I have used them for years and they are always professional and helpful and I have recommended them several times. A thank you to Cole and Josh in the PMD team for arranging quick access so I could sort the boiler too!

Fantastic experience: I have used Cope and Co for at least 25 years, from when they were Professional Properties. I have dealt with Simon Joyce each time I have had a property to rent and in my opinion they, and he are without doubt the best letting agents. Simon has been so helpful and knowledgeable, also extremely professional. I have nothing but praise for Simon and the rest of the team. I highly recommend them.

Fantastic experience: I was seriously impressed by my rental consultation with Simon Joyce. Simon clearly knows the Derby rental market inside out, and offered so much advice and insights. The market appraisal he sent me was superb, and he was a pleasure to meet and deal with throughout. I’m still debating whether to self manage or use an agent, but if I do use an agent it will definitely be Cope & Co!

Fantastic experience: A Great team at Cope & Co, good communication, kept me well informed on every step of the sale, Fantastic result with my house sale, approx three weeks. Would certainly recommend them to market your house. Thankyou

Fantastic experience: I’ve used Cope & Co for several years to let and manage multiple properties and am always delighted with their service. They’re responsive, professional and knowledgable with a good network of professional trades. I’d happily recommend them to anyone looking for property management.

Fantastic experience: I have now used Cope & Co for another rental, we have 3 with them currently and would highly recommend them. From start to finish they are very helpful and meet all your needs.

Fantastic experience: First class service, help & support. .All the team have been excellent & the advice received from Simon through out spot on. Many thanks to C& C

Fantastic experience: Dealt with our water leak issue at lightning speed and were polite and explained everything so clearly. They literally eased my anxiety because the never took their eyes of the ball! Big thanks to Scott and the team!!!