Bagshaws Residential Estate Agents Derby

Fantastic experience: Outstanding! Fantastic service and extremely professional. Jimmy was amazing from the first phone call to my house being let. Great support thank you. Professional, prompt and and knowledgeable - just what was needed. Thanks I would highly recommend Bagshaws and I look forward to working with you again. Jimmy sorted out all the paperwork quickly and efficiently - truly a turnkey service. All compliance documents organised and sent. In fact all staff at Bagshaws have been very friendly and professional. Very happy, 10/10, thank you! I will be back!

Fantastic experience: Jimmy facilitated our move, was brilliant from start to finish! Professional and friendly at all times. If you are considering moving Bagshaws is a great place to go with!

Fantastic experience: Shay was extremely helpful and professional throughout the whole rental process. Everything went smoothly and I haven’t had any issues at all. Really appreciate the support — would definitely recommend.

Fantastic experience: Our experience with Shay was truly very remarkable. She is very helpful and approachable person. All our questions have been answered in details. Our viewing went very smoothly. Her patience and professional way is very encouraging and creating a comfortable and trusted atmosphere. Thanks Shay! Rabab

Fantastic experience: Rhianna in the Derby branch has been absolutely amazing and has literally sorted everything for me. Making this moving process so much easier as a first time buyer.

Fantastic experience: I achieved quick and positive results working with Rhianna. Her professional approach to clients encourages good work. All our meetings took place in a comfortable atmosphere. I received detailed answers to all my questions. I highly recommend her services.

Fantastic experience: As a first-time buyer, I had no clue what was involved in buying a property. My friend suggested that I contact Rhianna, as they had a great experience using her services. Rhianna turned out to be the most helpful person I’ve ever met. Not only did she handle our mortgage gracefully but was always ready to answer any questions we heard. If you do get to use her services just know it will go smoothly. I will definitely recommend her to everyone who needs mortgage services!

Fantastic experience: Mortgage applications are not easy procedures, however, we had such a great service and experience with Rhianna when we went through it. Thank you. Isaac.

Fantastic experience: Rhiana was my Morgadge agent she helpes me with everything

Fantastic experience: After using Bagshaws in Derby and specifically Vicky Tamber for our mortgages and re-mortgages for our portfolio of houses, we have always found her approach and manner to create a seamless process with us at the centre of her thinking. Vicky is extremely patient when discussing and looking through available options, but leaps into action when things need to get moving. Always happy to advise and recommend where needed as well. I couldn't recommend her highly enough to anyone looking for a first mortgage or even using their lifetime fee to utilise them over and over again.

Fantastic experience: We had an excellent experience working with Rhianna Langford as our Mortgage Advisor.She was very professional and knowledgeable and took time to explain every step of the process clearly.Her guidance made what could have been a stressful experience seem so easy.Would definitely recommend Rhianna to anyone looking for mortgage advice.

Fantastic experience: Couldn’t thank Rhianna enough for sorting our mortgage out. Really helpful and provided us with loads of advice definitely would recommend to anyone

Fantastic experience: I had Rhianna as my mortgage advisor and she was very helpful, polite and supportive with the application. Very smooth process.

Fantastic experience: It was a team effort from Bagshaws in finding a way through to complete our house sale. It was challenging due to hicups further along the chain, but Archie and Taylor did a sterling job in gettin git over the line. I woulld definitley reccomend them

Fantastic experience: As a first time buyer and wanting to get the best deal after looking for so long to find the right property, I was extremely impressed with the service Taylor Massey gave me. She’s really on the ball when it comes to supporting and guiding you through the process - thank you for all your help!

Fantastic experience: We had a great experience with Amrit. Would recommend

Fantastic experience: Amrit made our experience here brilliant. She was most helpful and gave us the friendliest service.

Fantastic experience: Professional and passionate in delivery, Vicky was Customer friendly and own her Job.

Fantastic experience: I had an outstanding experience working with my mortgage advisor, Vicky Tamber. From start to finish, she was absolutely amazing. Vicky made the entire mortgage application process feel seamless and stress-free. Her knowledge, professionalism, and genuine care were evident every step of the way. She explained everything clearly, guided me through each stage, and always made herself available to answer any questions I had. I truly couldn’t have asked for a better advisor. If you’re looking for someone who goes above and beyond while keeping the whole process smooth and straightforward, I highly recommend Vicky!

Fantastic experience: Travis was an absolute star,we purchased our house through bagshaws we sold our house through a different estate agents..our estate agents could learn a thing or two on customer service as when ever i rang Travis he would always chase any query up and call me back.he was always professional and polite. Our purchase took over 6 months and was stressful and nerve racking but he always assured me.i wish now we had sold our house with bagshaws but we have our for ever home now and are very happy.

Fantastic experience: We would like to say a huge thank you to georgina. From the moment we met her we were impressed by her kind and careing attitude to showing us around the property, it wasnt just a let property but our next home.Throughout the whole process Georgina supported us with warmth and patience and boy did she need it with me. Never lose sight that to show a let property is to show someones new home. We could not have done any of it without her amazing input. Again a big thankyou and kind regards, Fiona and Emmet.

Fantastic experience: Good estate agents. Rhianna as our mortgage advisor has done a great job- very quick to reply and sort things, and able to explain processes and options well. She has been very helpful and is always happy to help.

Negative experience: Worst company you will ever rent with I promise you. I don’t even know where to begin, it was actually horrendous. To start with we paid a holding deposit on a flat that we liked. We then got told the landlord wasn’t replying but that he lived abroad (?!). A week before we were due to move in they told us he still hadn’t replied (bear in mind they had our money) and that they had another flat available we could view (more expensive and less accessible to town). We viewed the place and took it as our tenancy at our old place was up and we had to have somewhere or we’d be on the street. This flat was the worst place I have ever stayed in my life. We were paying £725 a month to stay in a house that had been divided by paper thin walls and made into ‘flats’ and our view (blinds were shut on the viewing) across the WHOLE flat because it was literally tiny was of the bin yard and we were on the ground floor. On top of that we were told we could get a permit (by our letting agent Sophie) for the road outside. This was a lie and resulted in multiple parking fines and eventually having to keep the car far away from the flat to avoid fines. The postcode did not even exist the whole time we were there- the postcode we were provided with was for the flats opposite we just did not exist. We could also hear people urinating, feces dropping (it was absolutely disgusting) cupboards shutting, light switches turning on from upstairs because the walls were that thin. As well as this we were convinced the landlord was doing something dodgy in the basement below (which btw was connected to a shop that we nor the public had access to and had been boarded up the whole time living there) as we constantly throughout the night would hear banging and thumping from below keeping us up at night. We had a plumber come out to fit the washing machine when we first arrived and he refused to fit it as he said it wasn’t set up right and that the socket was directly below the water pipe and that he wasn’t risking his job. The cabinets weren’t drilled to the wall I could go on, no insulation it was freezing in winter, no sunlight and the bin yard had walls surrounding it. We let Bagshaws know of all this multiple times and they ignored us and did nothing. Very unprofessional company and I’m so glad we moved out over a year ago. It’s taken me this long to even write the review as I was so sad and angry and wouldn’t be able to voice myself properly but this company did no checks on their property and do not care about their clients. Save yourself the hassle.

Negative experience: I wanted to rent a house, but they keep stalling me. They asked for a deposit and six months' rent upfront, which I accepted. They were supposed to contact the landlord and get back to me, but I'm still waiting. These Banghaws are making people wait. Is it that hard to respond? After they've signed all the contracts with someone else, they call you and tell you the landlord hasn't accepted. They're victimizing people.

Fantastic experience: Bagshaws have helped my cousin to acquire an apartment locally and have been super helpful and efficient with every aspect of the process. Both he and myself will be externally grateful to them for their help.

Fantastic experience: A fantastic service from Rhianna Langford! She guided me through the best options for buying an additional home as I wanted to avoid being in a chain. Rhianna is incredible efficient, which was essential as I was in a hurry to secure the property. Thank you Rhianna, your expertise and ability to remain calm under pressure helped turn a stressful situation in to a new home!

Fantastic experience: Good service of tenant changeover by Georgina. Kept me updated, replied promptly to enquiries. Thank you. Landlord

Fantastic experience: I cannot thank Rihanna enough for the amazing support she gave me throughout the mortgage process. From start to finish, she was professional, kind, and incredibly supportive. She made every step simple and stress-free, and her commitment to helping me was beyond anything I could have hoped for. Rihanna truly made my life so much easier during what could have been a very overwhelming time. Her guidance, patience, and dedication were remarkable, and I felt supported every single step of the way. She went above and beyond to make sure everything was clear and handled smoothly. I deeply appreciate all she has done for me. Rihanna, thank you from the bottom of my heart — you are wonderful and truly amazing at what you do!

Fantastic experience: I had the best experience with Shakye Shephard/Bagshaws agent, from the very beginning he is approachable, and extremely helpful to show me the property and made the whole process smooth and stress-free. Communication was clear and timely, and Shakye is always happy to answer any questions I had I really appreciate their friendly and supportive approach, which made me feel confident and comfortable. I would highly recommend Bagshaws Residential Estate Agents to anyone looking for a reliable and trustworthy letting agent.

Fantastic experience: As a landlord of a few properties i have found this rental team led by Tye to be the best i have dealt with. I have been working with them for over three years and there have been no staff changes that you get with other agents Efficient. Brilliant communication. Transparent. Honest and will go over and above. I do not have full property management service but they have actioned things for me when i havnt been able to and have save my skin more than a few times. Screening and quality of tenants has been excellent so far. Honestly-I wouldn’t go anyway else

Fantastic experience: Rhianna is my advisor, base in Derby brand. She the definition of the word “ go above and beyond “ she supports me throughout my stressful journey as a solo first time buyer. She really supportive and explains everything for me to understand how things work. Thank you Rhianna. :) #Recommended

Negative experience: Very disappointed. Wasted my time and money. Offer accepted on a house and 3 weeks later after searches I found out the property had flooded twice in the past 5 years. Emailed Amrit to withdraw my offer and suggest that future buyers be warned of this. She didn't even have the courtesy to reply to my email. Just had the bill from my solicitor for £683 for the work and searches they had done. Honesty would have saved me time and money. Will never deal with them ever again.

Fantastic experience: Having recently moved into a rental property advertised with Bagshaws I was supported by Charlotte at Uttoxeter branch. I found Charlotte to be really responsive and helpful through numerous questions and challenges & proactive in looking to resolve issues. I find the portal easy to use to report an issue. Found the whole team friendly overall. No issues with Bagshaws/Sequence so far.

Fantastic experience: Very professional throughout, highly recommended. Terence appraised my property in Chester Green and recommended a good price at very reasonable commission. It did take a few weeks to sort photos and listing, but then things fell into place. Great support from Taylor and the team with viewings and an offer was accepted on the day my tenant moved out and I completed 2 months later. If you’re thinking of listing, Bagshaws is the answer!

Fantastic experience: Fantastic service from Rhianna Langford and her mortgage advice!! She helped us navigate through all our options and got us on our way to re-mortgaging! Would 100% recommend.

Negative experience: I Highly recommend not using Bagshaws to rent a property. My whole experience was nothing but constant stress. When First moving into my flat , the place had mould , was dirty , smelt bad and clearly had not be cleaned at all ( when speaking to the landlord they charged him for a professional clean ). I cleaned the flat throughly and just forgot about it , i then found a nest of cockroaches in my flat , it was absolutely infested , i was told this was my issue that i had to pay for until i could legally prove them wrong , this took around 4 months to get rid of them. I had cockroaches on my kitchen sides , ceiling , cupboards , i even found them on my bed and bathroom , they was always ignoring my requests and responses. I had to wake up with bites and so much stress i did not want to be there , i had to get the council ( environmental services) involved to get them to take action. When my tenancy was due to end Tye told me they found a new tenant which would move in on a set date , they said i was liable until this date and gave me an exact amount which i paid. I paid up what they requested and left the flat in better condition than it was given too me. When i had handed the keys back i began getting hounded by emails saying i was in debt and owed them half a months rent even though we agreed i could leave early and there would be no further charges. They also accused me of taking a mattress that was never in the flat to begin with ( they clearly didnt do a inventory or check before handing the keys) I now dont have enough money to pay the debt they claim i owe due to them not being truthful , i could now face a ccj through no fault of my own as i had to pay costs moving into my new flat which i wouldn't of done if i was told correct information. When dealing with them they will call you to discuss things so there is no proof / papertrail , please be careful.

Fantastic experience: Charlotte at the Derby office is probably one of the best people I have dealt with when renting a property, always courteous but also very professional, In the last 20 years due to work I have moved a lot of times, Always on good terms with my Landlord, however sometimes the letting Agents weren’t so nice. I would personally like to thank Charlotte for her professionalism,

Fantastic experience: I will give a high recommendation for Rhianna Langford , our lovely financial advisor! She is so kind, very accomodating. She is easy to approach with whenever you have queries. She always update us with our application. We have a smooth transaction as well with them!!!

Fantastic experience: Really happy with dealings with Bagshaws so far and particularly happy with the work of the lettings negotiator Charlotte Tomlinson who made the whole process as pain-free as possible.

Fantastic experience: Excellent at communicating and very professional. Staff (Shakye Shephard) was very accessible and happy to help

Fantastic experience: Shakye was amazing in getting us into our new home very professional very quick would definitely recommend and shakye remaind amazing and helpful through out it all worth the 5 stars

Fantastic experience: I recently rented a house through Bagshaws Residential and had a very pleasant experience with them. They were helpful and always responsive to all my questions

Fantastic experience: Rhianna Langford was absolutely fantastic in helping me sort out my mortgage. As a doctor juggling a hectic on-call rota, I was worried about fitting everything in — but she was quick with responses and worked around my schedule without any fuss. She made the whole process feel smooth and stress-free, even during some of my busiest weeks. On top of being super organised and knowledgeable, she was genuinely friendly and easy to talk to — which made a big difference during a time that can often feel overwhelming. I’d highly recommend Rhianna to anyone, especially fellow professionals with unpredictable hours. Her support and eagerness to progress made all the difference

Fantastic experience: I recently had the pleasure of finding a new home with the help of Charlotte from Bagshaws. She was consistent in her communications, very helpful and friendly. She made everything so easy for me in what was a very stressful time. Nothing was too much and Charlotte who couldn’t have helped more. Thank you ☺️

Fantastic experience: I have been a tenant in a property managed by Bagshaws for over 8 years. Compared to previous agents, Bagshaws are top notch. I wish every tenant could receive the same level of support and help that I get from my property manager, Mr. Lee Major. He’s not just an agent — he’s a friend, even if he lives hundreds of miles away.

Fantastic experience: The Bagshaws/Sequence team have been great. I've found the team very responsive and friendly. Tye Alton, Lee Major and the rest of the team have been really helpful with any questions I have, looking after the property, and the maintenance team do a good job. Appreciate all your hard work!

Fantastic experience: I am writing this review to commend Taylor Massey, who played an absolutely pivotal role in the sale of my rental property in Derby. This was by far the most challenging and stressful property I have ever sold, yet Taylor’s support made a significant difference throughout the process. She was consistently friendly, approachable and highly professional, going above and beyond to assist wherever she could. Her guidance and dedication to helping with getting the sale over the line was fantastic.

Fantastic experience: Huge Thanks to Naman and Taylor! We’re beyond grateful for the incredible support, guidance, and care we received from Naman and Taylor during our entire purchase process. They went above and beyond every step of the way—offering expert advice, answering all our questions, and truly holding our hands through it all. Their dedication made what could have been a stressful experience smooth, enjoyable, and memorable. We couldn’t have asked for a better team to work with! Thank you both for making this journey so special. You truly gave us an amazing experience! ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: I had a wonderful experience with the Bagshaw team. Their customer service was excellent; they were highly responsive, kind, and friendly. Shakye, you were amazing.

Fantastic experience: Bagshaws staff, especially Charlotte, are friendly, thorough and make the process of buying or renting a property, worry free.

Fantastic experience: The process was seamless all thanks to Shakye who made the process seamless with his excellent communication skills.

Fantastic experience: Shakye was very helpful since day one. Help me through getting my new tenancy sorted as quick as possible. God Bless you

Negative experience: Never had an issue with the sales team but the letting side of the business has had no end of issues that are not sorted. I rent my house not for profit but while I was living with my partner. No end of issues, referred to their management team most of the time who just charge fee after fee. Now the tenancy is over they want another £30 for deposit disputes and I still have to do all the work myself. I would honestly recommend avoided this business.

Fantastic experience: Charlotte Tomlinson has been great from start to finish, very professional and very kind. She was able to answer the many questions that I had and always had a quick response when I emailed her. She has made moving into the property a lot easier and calming, so thank you Charlotte ☺️

Fantastic experience: Can't fault Bagshaws. The whole process of me renting my property was smooth from start to finish. Charlotte was wonderful in answering my many emails and got back to me in a timely manner. Thankyou.

Fantastic experience: Would like to commend the fast and smooth transaction we had with our agent Charlotte Tomlinson. Very helpful into everything.

Fantastic experience: I’ve had a wonderful experience with Bagshaw's Residential Estate Agency Derby. Throughout the whole process, they were incredibly patient, kind, and professional. They always took the time to explain everything clearly and made me feel fully supported at every step. It was clear that they genuinely cared about my best interests, and their friendly approach made all the difference. I truly appreciate their help and highly recommend them...

Negative experience: Very bad, no reply for a long time, did something wrong, and discriminated against others for poor English, over and over again, the house has not been under contract for 7 months, but they still won't give me the house, very bad, tye is very rogue, and the work is very ineffective, but I was promoted to manager, very strange company, I am speechless

Fantastic experience: Charlotte has been doing a great job, and Bagshaws has the most interesting options for viewing

Fantastic experience: I have been viewing and applying for a rental property and Charlotte has been an excellent help. Helped through every stage of the application. Would highly recommend

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ I recently had the pleasure of working with Bagshaws Residential Estate, and I cannot recommend them highly enough! From the moment I reached out for assistance in finding my new home, their team was incredibly professional and attentive. If you're looking for a dedicated and reliable estate agency, look no further. Thank you, Bagshaws, for helping me find my dream home! ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: I had a lovely experience with Tomlinson Charlotte at Bagshaws Residential Derby. I will definitely recommend the team always.

Fantastic experience: I can’t express enough gratitude for Vicky’s incredible support! From helping me secure my mortgage offer quickly to resolving last-minute issues before funding, she was always responsive, proactive, and reassuring. Her professionalism and ability to ease my anxiety throughout the process were truly outstanding. I highly recommend Vicky—she’s exceptional

Fantastic experience: Taylor at Bagshaws Residential, is easily, the best Agent I have dealt with. Knowledgeable, professional and goes above what is required. I highly recommend this company

Fantastic experience: I can’t say enough good things about the incredible service I received from Bagshaw Residential Housing Agencies. From the moment I reached out to them, their team made me feel welcomed and supported throughout my entire home-searching journey. They listened carefully to my needs and preferences, ensuring that every property they showed me was a great fit for what I was looking for. The staff at Bagshaw Housing Agencies were not only professional but also genuinely kind and attentive. They kept me in the loop at every step, responding to my calls and emails promptly and providing clear, helpful answers to all my questions. Their deep understanding of the housing market gave me confidence, and they offered thoughtful advice that made the decision-making process so much easier. Thanks so much Cheers to Vicky

Fantastic experience: Excellent, best Estate Agents by a mile. We were looking intensively for a while, of all the estate agents in Derby, had the best customer service, super high responsiveness, clear communication and overall good people. Very Grateful. Shout out to Vicky, you’re a hero

Fantastic experience: Sophie and Shakye have been outstanding, they go above and beyond to make sure everything goes smoothly and are great at communicating, thank you very much.

Fantastic experience: Good experience renting through Bagshaw, Charlotte was always quick to respond to queries, the online documentation and signing the tenancy agreement were all very seamless Well done to the whole team

Fantastic experience: Charlotte at Bagshaws dealt with our move and made it very simple and easy. No stress which is helpful with how stressful a move is anyway! Kept us updated throughout and we moved within 2 weeks :)

Fantastic experience: Vicky has helped me alot in getting a mortgage and a property, she explained and guided me through the whole process, we cannot thank her enough.

Fantastic experience: Charllote tomilson is a rare letting agents ,her smiles ,work ethics and empathy makes her a complete stock .over this is ruthlessly efficient and keep her words .she is a prized asset to bagshaws . olorundare olatunji

Fantastic experience: Bagshaws did an outstanding job assisting us with our move to our new home. The paperwork was handled seamlessly, and their communication was both clear and prompt. This agency truly excels in their service!

Fantastic experience: Vicky Tamber was fantastic in helping us remortgage. She’s approachable, knowledgable and clearly passionate about helping folks get the best deal to suit their needs.

Fantastic experience: Taylor and the team at Bagshaws Residential Derby have been fantastic in supporting our house sale. We couldn't have asked for a better team throughout a potentially frustrating and difficult process. We would highly recommend Bagshaws to anyone looking to sell their house.

Negative experience: PLEASE READ THE FULL REVIEW FOR A COMPLETE PICTURE OF OUR EXPERIENCE We had a mixed experience with Bagshaw. The highlight was the exceptional mortgage service provided by Vicky Tamber, who secured us the best possible interest rate and consistently tracked better options. Vicky was professional, proactive, and made the process seamless—she’s the best at her job! If you’re looking for a mortgage adviser, she’s the one to go to. However, we faced major issues with the lack of transparency and the solicitor recommendation. As first-time buyers, we weren’t informed by Bagshaw that the property was of “non-standard” construction (“Wimpey No Fines”). The property listing didn’t mention this(See attached images for the listing details they provided), and we only found out after paying for a property survey, which cost us extra. Misleading information led us to withdraw from the purchase, and because property searches had already been ordered, we lost an additional £400. To make matters worse, the recommended solicitor, “Gilson Gray,” and specifically their solicitor/manager Samantha Ling, provided the worst service imaginable. Her communication was nearly nonexistent, and she frequently went offline or on holiday without completing critical tasks. When the property sold again within weeks, the new buyer’s solicitor agreed to use the same searches, but due to Samantha’s lack of communication, we still lost £400. Her unprofessionalism added unnecessary stress and expense. Overall, 5 stars for Vicky Tamber for her amazing work. 0 stars for Bagshaw’s solicitor recommendation "Gilson Gray" and lack of transparency regarding the property.

Fantastic experience: Steven recently valued my home I hope he is being recognised and valued as an employer, everyone within this company has been nothing but genuine and friendly.. which makes a difference when inviting strangers to your home. I have many properties and will be using you again.

Fantastic experience: Rob & Sophie in lettings absolutely saved my life with our last minute move after being let down and lied to by a different agency. Whole process was stress free and quick turnaround. Any issues we had they both dealt with it professionally and promptly. I will 100% be back with them again when I’m ready to purchase! Thank you

Fantastic experience: I just rented a property through Bagshaws Residential Estate Agents Derby and thanks to Rob Bothwell, it was a very smooth process. He was very professional, courteous, supportive and friendly. Thank you so much, Rob Bothwell and team.

Fantastic experience: They are really good in communicating and had a smooth transition to my new home! Great service by Rob

Fantastic experience: I was more than impressed with the service I received from Steven. Despite calling in late, he rose to the occasion. He was incredibly patient, passionate, and knowledgeable, ensuring I got exactly what I was looking for.

Fantastic experience: Charlotte Tomlinson the best ever,very professional and was helpful until the last day when I move in to my new apartment, I would recommend Bagshaws Residential Estate Agents Derby to everyone, I'm so happy with their service...Amazing team I tell you, I think there was a gentleman named Rob if not mistaken was Very helpful too) I just moved in to my new apartment 1/11/2024 and I'm excited and Grateful to all help

Fantastic experience: My name is Faustina and I have just rented a house with bagshaws and I was taken through the process by Charlotte. This is my first rental through an estate agent and to be honest I was a bit scared but she made the journey so smooth that I never had to worry about anything. She will email and still call me to make sure I get everything I needed to send her on time and whenever I don't understand anything, I will still ring her and she'll take her time and explain to me. All the process from viewing and to contracting and everything took about two weeks and I am very happy she was there to guide me through. Bagshaws, hold her tight because she knows what she's doing in her field. God bless you Charlotte Faustina

Fantastic experience: Charlotte ‘Bagshaw’ was an absolute angel in helping me find my new home. From the moment we started working together, it’s like she knew exactly what I wanted. Her warmth and genuine care made the whole process smooth. I truly felt like she was sent from above to guide me through this journey. I couldn’t have asked for a better experience or agent , and I’m beyond grateful for her support. Highly recommend Bagshaws against the rest!

Fantastic experience: I struggled to get a mortgage in principle but with Vicky's help, not only did I get a mortgage she also got me a fantastic rate! Highly recommend anyone to use Vicky if you want the best rates and a stress free process.

Fantastic experience: Excellent service - It was quite stressful time for me moving and Rhys was excellent. Always available, patient and took the time to explain everything so I understood fully what everything meant. Rhys was always available and even when he was not in work ensured someone got back to me in good time.

Fantastic experience: Smooth and efficient process so far in acquiring a rental property through Bagshaws Residential Estate Agents Derby. Charlotte & Tye have been very helpful throughout the process. Thank you

Negative experience: Appointment booked no show no messages had to phone them.When the person who was supposed to show up phoned back after I phoned the office to see where he was told me he was running late and could we re arrange not gonna was my time with them if they can't even leave a message or drop me an email time wasters !

Fantastic experience: I recently brought a house through Bagshaws and the process was smooth and flawless largely due to Michaela who genuinely seemed to care and always went above and beyond to help whenever I needed her. I have social anxiety but always felt comfortable talking to Michaela as she always came across as understanding and thoughtful but also extremely professional and good at her job. I was very anxious buying my first house that I’d mess up but felt like I was in safe hands with Michaela

Fantastic experience: Real pleasure to have worked on a deal with Daniel and Nicky from the auctions team. Excellent communication throughout and a real pleasure to do business with. They made everything very simple and due to this I hope to come back again in future.

Negative experience: Thank you to Steven for being eager and keen to find us a property. Thank you to Rebecca for trying her hardest to keep us updated on our sale (the mickleover branch kept us in the dark)

Negative experience: I contacted them regarding valuing my flat. They were quick to respond and send someone to 'value' the flat. I don't live in the area so they went by themselves. When I asked for feedback on the property, they told me it was great and ready to sell straight away. In actual fact, there was a hole in the front door and a number of other maintenance issues that needed resolving, but they didn't mention these until prompted. And they didn't suggest I fixed them. The valuer moved straight to talking about auctioning the property. My impression was they wanted me to flog it quickly via auction so they could make more money out of it, rather than having my best interests at heart. Hence I went with another agent to sell my flat.

Negative experience: Absolute waste of time, spent time with agency and in house mortgage advisor and took time out of my day to pursue a property. Advertised as 4 bed and even questioned the the floor plan whilst in the branch, agent said he had personally done the valuation and it was definitely a 4 bed. Went to view turned out it was only a 3!, how can you advertise something as a 4 bed when the alleged '4th' bedroom cannot even fit in a bed and can only be accessible from bedroom 3, and even worse is this alleged 4th bedroom did not even have a window!, (Bagshaws do you even know the legal definition of a bedroom?)and when questioned and challenging the narrative bagshaws yet still try to convince me is a 4 bed, even the vendor informed it was a 3 and not a 4. Bagshaws take buyers for fools! Furthermore put in an offer close to asking in writing to bagshaws via 2 different individuals via email, and they did not even have the courtesy to respond or reply to reject the offer , if not deemed good enough. Very poor! It's little wonder estate agents in general have a bad name and known for being untrustworthy when agencies such as this mis advertise and mis lead potential buyers and do not communicate at all effectively even just as a common courtesy.

Fantastic experience: Rebecca, the branch manager, is amazing. She helped my parents sell their house and throughout the entire process was patient, diligent and calm, even when nerves were fraying. She liaised really well with the solicitor, always responded to messages and emails promptly, and chivvyed the buyer on when needed. Would highly recommend her.

Fantastic experience: The process went so smoothly. We had 4 days to do everything, and Sophie helped us to the utmost best of her ability to get the process moving quickly without any faults. There were a few misunderstandings. However, those were easily rectified, and we can't thank Sophie enough for the help in making the painstaking process less stressful with the 4 days that we had.

Fantastic experience: Can recommend this letting service. An excellent relationship has built up with myself over many years, especially with Lee in His role as assigned Property Co-ordinator. Any Tenant issues were always well communicated and sorted quickly. It was also a pleasure to meet Tye for the first time the other week!

Fantastic experience: Had a viewing today with rob of a studio flat, upon arrival rob was very professionally presented and welcoming. During the viewing he wasn’t pressuring or pushing nothing and was freely answering many questions. Very professional and helpful. 100% recommend

Positive experience: Rob was very professional and a perfectly gentleman. I love his attitude to customer satisfaction. Thanks Bagshaw for the smooth journey

Negative experience: PLEASE AVOID Promises repeatedly unfulfilled and communication dire. Whole move process caused health issues for all involved. Compared to our agent they lacked in every area needed for a smooth move. Just NOT efficient, communicative or helpful. Rebecca tried her best but due to rest of team was unable to resolve many issues.

Fantastic experience: Even if I didn't end up renting with them, Rob Bothwell was always cooperative and helpful in trying to find the perfect accomodation, great experience overall!

Negative experience: After the death of both of my parents 5 weeks apart, needed a valuation of their house for probate. An appointment was set for 11am. By half 11, no sign and no call to say where they were. Called the office, who then said, oh its not like him to be late, let me call him for you, I said thank you, she then said, OK then bye, and put the phone down! After nearly an hour late, he turned up and advised that he would get the valuation in an email to me Monday, today is Tuesday so again called the office to be told he's not in today. So an important valuation needed to get paperwork sorted for probate, has been held up by a shoddy customer service estate agents. Would recommend looking for a different company who have at the very least customer service skills