Frank Innes Sales and Letting Agents Leicester

Fantastic experience: Chelsea the lettings manager has been so helpful, professional and personable throughout the process! Highly recommend and would not use anyone else!!

Fantastic experience: As a tenant, I’ve had a really positive experience renting through Frank Innes in Leicester. From the very beginning, the team was professional, friendly, and very helpful throughout the whole process. Moving into a new property can sometimes be stressful, but they made everything straightforward and easy to understand. Communication has been excellent. Whenever I’ve had a question or needed assistance, the staff have responded quickly and been very supportive. Any maintenance issues have been dealt with promptly, and they’ve always kept me informed about what was happening. I also appreciated how transparent and organised everything was during the application and move-in process. It felt like they genuinely cared. Overall, I would definitely recommend Frank Innes Leicester to anyone looking to rent. Big shout out to Chelsea, who dealt with the majority of my communications during this process.

Negative experience: THE WORST LETTINGS AGENTS IN ENGLAND A bunch of unprofessional, irresponsible, inept, greedy and incompetent amateurs in the property business. This review is based entirely on my direct experience as a tenant dealing with the Frank Innes lettings team. Everything they say changes within minutes. A chameleon is ten times more consistent than these people. My tenancy is supposed to end in April, but I requested to leave in March if new tenants could be found. They agreed and listed the property online. I also advertised it to help. So far, the agency arranged one viewing, while I personally arranged seven. Why? Because Frank Innes lettings rarely answer calls or respond on time. Most of the time I had to call the sales team just to be connected to lettings. One couple who viewed the property through me wanted to move in immediately. I passed their details to the agency and they paid a holding deposit. Only after taking the payment were they asked for a guarantor. The first guarantor was rejected, a second was provided, and then the agency suddenly said the guarantor must be a British citizen. Apparently they “forgot to communicate” this earlier. Forgot to communicate? Seriously? When the tenants questioned this, Chelsea and her colleague Oliver Snookes ended up blaming the tenants and even calling them “liars.” I went to their office to speak with Oliver and the manager Chelsea. Instead of answers, the conversation went in circles. When asked about the guarantor issue, they suddenly said the matter was “confidential” and refused to explain anything. The reality is simple. They care about targets, not tenants. Communication is terrible, calls go unanswered, and once money is taken the responsibility disappears. And this is not even my first problem with this agency. At one point I was locked inside my bathroom because they failed to repair a faulty door handle on time. Then the next one, due to their internal miscommunication, I was locked out of the property for three days despite being a paying tenant. Imagine paying rent and being treated like this. I should have taken legal action much earlier. The situation is now being reviewed with legal advisors.-Anju Appukuttan

Fantastic experience: The staff at frank innes were pleasant and welcoming. Did explain the features of the property and answer most questions we had.

Fantastic experience: Sienna is the very best!! She gives presents when you buy your new house!!!!!!!<3

Fantastic experience: We had a fantastic experience with Emily during our house valuation. She was incredibly professional, friendly, and made us feel completely at ease while explaining the whole selling process. She was brilliant with our kids, and the fact she brought her own shoe covers was such a thoughtful touch. When we’re ready to sell, Emily will be the first person we call.

Fantastic experience: Emily came on time for our valuation. She was very informative and helpful. Thanks. Emily

Fantastic experience: We had a positive experience with Frank Innes. Lottie Philps has been responsive and professional, and our viewing requests and initial queries were handled promptly. Communication has been clear, and the process to date has been straightforward.

Fantastic experience: I had a great experience with Frank Innes. The service was professional, responsive, and made the whole process smooth from start to finish. Lottie Philps was especially helpful and always available to answer questions. I’d definitely recommend them to anyone looking to rent or let a property.

Fantastic experience: Lottie was great from start to finish! kept me informed the whole way and helped me with all of my queries

Fantastic experience: I recently bought a house with Frank Innes and it was as smooth as I could have asked it to be. The staff that worked with me were really friendly and very helpful communicating throughout the whole process and Esme especially had excellent communication. They were very clear and precise in showing us around and made it very enjoyable as I think it should be when buying your first house together. It’s a great company and would more than recommend then

Fantastic experience: I had a really great experience with this lettings agent from start to finish. The whole process was smooth, professional, and well organised. A special thank you to Lottie and Chelsea the negotiators who helped me throughout — they was incredibly helpful, responsive, and made everything so much easier. They kept me updated at every stage and answered all my questions quickly.

Fantastic experience: Sienna was amazing at keeping me up to date throughout the whole process of my hose sale :)

Fantastic experience: FrankInnes Leicester has now been handling the letting of my flat now for the past 5 years. Even though I had mixed reviews of them initially, I see that they have come a long way, and now really improved a lot in many of the areas! Recent experience with Lottie has reinforced these improvements! Great job team!

Fantastic experience: Great experience, got accepted first try- and very friendly and helpful letting a negotiators

Negative experience: Hello good morning and hope you are well. I have been with your agency for over a year now and they hasn't been a month which I have been late on my rent payments and I was trusting in time of my deposit you will do the same. I'm making this complaint because yesterday I felt like I was spoken harshly and with no genuine respect or aim to help by the customer service when i tried to make inquiries about my deposit. My complaint was mainly because I was asked by the customers services to bring in the keys of my flat and when I did she told me I will be contacted this week concerning my deposit but when i called I was told they made a mistake and I can't receive the deposit until 7th of February which I told them it won't be possible because I already moved out of the flat. They lady at the customer services kept insisting that on the contract which I signed it said I have to informed the agency one month before and I did explained to her that I tried calling them and no one was responding and someone finally responded after 2 days and ask me to send the notice by email and I didn't know it had to be sent by email, about the tenacy agreement I didn't receive any email or signed it. Please I will really like to talked to someone about this issue and see it can be resolved because i feel like I'm being cheated.

Fantastic experience: Huge thanks to Oliver and Lottie for processing this tenancy through lot of hard work and patience. The process has been less stressful than we thought. quite straightforward and helps to keep everything in order and legal

Negative experience: My experience with the agency has been terrible. Despite complaints and processing issues via the proper route nothing was ever done. They don’t care about the tenants, you complain and they just say we’ve informed the landlord and then just keep asking if anything has been done. They also backtrack on what they say. First told me if the landlord doesn’t fix it they will then said I have to do it myself. Would not recommend!!!

Fantastic experience: Frank Innes have been the easiest and most reliable letting agents I have come across as a renter in a while! They were friendly, reliable, communicative and flexible with viewing times, that work around my schedule. The application process was really easy and any questions asked were promptly answered. Highly recommend

Fantastic experience: Lottie, Olly A and Oli Snookes are extremely helpful and help me with anything that I need sorting. They are a real credit to the buisness. Thank you all

Fantastic experience: Lotte and the whole team were extremely helpful and understanding. They helped us through the whole renting process

Fantastic experience: Frank Innes were great and kept me updated throughout, chasing vendors information. Mark went above and beyond, even ensuring I had my keys before work when I was struggling to collect them. Professional, helpful, and a genuinely lovely person. Thank you so much Mark!

Fantastic experience: I had chosen frank inns to be my agent. I had dealt with Lottie and Ollie. They have both been amazing and have made the process really easy for me. They are always reachable and have made a stressful situation ( in my eyes) seem so easy. Thank you for all your help!

Fantastic experience: I had an amazing and straight forward experience, Jaishree has been fantastic through the whole process of sorting a mortgage for me. I am a first time buyer & didnt know where to start with it all with my situation, however Jaishree made it simple & concise from start to finish. She answered any questions I had & supported throughout, worked with me in times that I didn’t understand things and made sure I always always up to date on the status of my situation, I’m incredibly grateful for all the hard work she has put in for me. She is a credit to the company and I highly recommend her to my friends & family without any hesitation.

Fantastic experience: Had a very pleasant and easy process with frank innes Renting my first property. Olly in particular was always on hand and very helpful with any questions I had

Fantastic experience: Frank innes Leicester branch is excellent, the process was easy and well guided. Special thanks to Lottie, she is marvellous when handling lettings.

Fantastic experience: Lottie and Olly Snookes helped me with some issues i encountered throughout my tenancy woukd definitely recommend Frank Innes!

Fantastic experience: Thank you for your help frank Innes Leicester for getting me into my flat in such a quick turn around and a big thanks to Lottie Philps and Oliver Snookes for making the whole process as good as it was! I really enjoyed the move in box aswell a great touch for such a great branch!

Fantastic experience: I had an excellent experience with Mark Warner at Frank Innes Estate Agency. Mark was professional, knowledgeable, and provided a fantastic service. He offered expert advice and I’m very happy to recommend Frank Innes to anyone looking for a reliable and professional estate agency, and I’ll definitely use their services again in the future.

Fantastic experience: Mark Warner was great giving us a surprising value on our house. Highly recommend Frank Innes and Mark

Negative experience: I had my property on the market with this agent for 3 months from June 2025. The experience was absolutely shocking and diabolical. What was promised at the beginning of the valuation was the total opposite of what was experienced. They were very unprofessional, inconsistent and was hard to get any feedback or follow-up from any viewings unless I went out of my way to call them myself repeatedly. The staff were rude and unprofessional especially one in particular. They would also let anyone come to view, even if they couldn't afford the property or even if they didn't have their property on the market themselves without doing any checks and also didn't try at all to sell the property. It always was really hard to get through to the agents. Would have to call upto 6 times before you even got through. Avoid this agent as they don't keep to their promises and won't try their best at all other then wanting to have a board outside your property to advertise their business. You also need a month's notice to come out of contact so be aware and keep away from them!

Negative experience: Their maintenance team entered my flat without notice or consent — locking the door behind them and leaving me locked out for two days. I had no access to my home, personal belongings, or medication, and was forced to find temporary shelter overnight. Repeated calls for help were ignored, and the lack of responsibility or urgency shown afterward was unacceptable. Entering a tenant’s property without permission is a serious breach of trust, privacy, and basic professional standards. If management had handled communication properly, this distressing situation could have been avoided entirely. I hope this review encourages them to take tenant safety, respect, and accountability more seriously in the future.

Fantastic experience: I’ve had the swiftest experience with them! Sooo so happy with everyones professionalism and prompt response! The most stress free experience i could have asked for.

Fantastic experience: I just had the pleasure to rent a property through Frank Innes , it was a great experience, right from the start to the finish , from first viewing to moving , a very cooperative, coordinated, and professional team . All the process was very smooth, their advice, cooperation and coordination was examplery.The staff I was engaged with starting from Oliver Snookes, Lottie Philps and Chelsea are all stars . I wish they could find a beautiful property for everyone trying to rent, because until you rent from them you wouldn't be able to appreciate how good they're.

Fantastic experience: Great team at Frank Innes Leicester, especially the staff I encountered, Oliver Snookes , Chelsea, and Lottie Philps . Very organised and professional team.

Fantastic experience: An amazing team at Frank Innes Leicester, very professional and organised. It was a great experience right from viewing to moving.

Negative experience: Recently visited this business to see about letting my home when I emigrate at the end of January. From the moment I walked in I already knew this wasn't the agent for me as everyone looked so scruffy. No one was in a rush to acknowledge me and the person I eventually spoke to didn't seem to know their stuff in any detail, despite being a manager. I need peace of mind when I leave my keys with someone and they need to be an expert otherwise I may as well just use Open Rent. The place seemed to be run by school leavers and I couldn't recommend a business like this sadly.

Fantastic experience: lottie and oliver s helped me through my application process they made it easy and stress free answering any questions i had thank you

Fantastic experience: Nothing but good things to say about Lottie Philps - a great service from start to finish!

Fantastic experience: Thank you Lottie Philips for helping me find the perfect place, It was my first time renting you made it very easy and stressful for me. Highly recommend if you are renting for first time or looking for a place in general they are very friendly and polite. Thank you for answering all my silly questions and clearning all my doubts. Very grateful for the services you provided .

Fantastic experience: Great service provided by Oliver , very professional, walked us round the property, very knowledgeable when I asked questions. Great service would highly recommend

Fantastic experience: Had an amazing experience with Oliver Snookes, would highly recommend to anyone. Really helpful and efficient.

Fantastic experience: Lottie was a breath of fresh air, she was so knowledgeable and very polite. She answered all my questions and helped make the letting process smooth and seamless. Oliver Snookes also helped me in filling out my application and was able to make the process easier for me. They are a credit to the Frank Innes lettings team and so helpful. I would definitely recommend them.

Fantastic experience: I had a viewing with Lottie, she was really helpful over the phone assisting me with finding a property that fits my need. On the viewing I had a lot of questions which Lottie answered. I left feeling very fulfilled. I would recommend Frank Innes and especially Lottie

Fantastic experience: Had a great experience with this company whilst looking for a property the search was made most enjoyable by Oliver Snookes who took the time and effort to give me all the information i asked for about the property

Fantastic experience: Speedy letting at excellent price. Chelsea was really helpful and facilitated the whole process. I highly recommend them.

Negative experience: I rang to be told the email I sent a week ago requesting a viewing of a rental property hasn't been answered because they have been overwhelmed by inquiries and there are now no viewings available. I don't know that! If there is so much demand why is the property still advertised? You must be able to create an autoreply email saying we've put you on a waiting list, so your (potential) customers know what is happening and don't have to take up more of your precious time by making follow-up calls.

Fantastic experience: I recently rented a house through Frank Innes Lettings (Ashby branch) in May, and I couldn't be more impressed with their service. From start to finish, the process was incredibly smooth and efficient, largely thanks to Izzy, who handled my tenancy. Izzy was exceptionally professional, quick to respond, and maintained very high standards throughout. All documentation was perfectly clear, and communication was consistently on point, making what can often be a stressful process feel effortless. I highly recommend Frank Innes Lettings for anyone looking to rent. Their professionalism and efficiency truly stand out

Fantastic experience: Recently we are in process of one property. From beginning Ruby is managing purchase and she is excellent to solve our query and respond quickly. It makes buying process much easier. She professional to deal with ease. Thanks Ruby.

Fantastic experience: I am very happy with quick and easy process to rent a house. I was looking for house from past 6 months and most of the agencies they took so long for viewing and then they didn’t even let you know weather you got the house or not. But when I had viewing with Frank Innes, the very next day I received a call from them. And within 10-15 days I was in new house. It was great experience, I highly recommend

Fantastic experience: I am currently buying a house with Frank Innes. To date they have been outstanding. Ruby North has been the sales agent managing my purchase and she is very professional and deals with things promptly. I like her approach and she is also very respectful with clear boundaries.Jesse Sidhu has also been so lovely to talk to on the phone. She is excellent at customer service and is making my house purchase experience so much calmer because of that.

Fantastic experience: Big thank you to Lottie Philps and the team. My first time renting my very first place and they made the whole thing very smooth and easy to understand. Lottie is always fast to reply with any queries I have and I really appreciate that. Thank you to all the team!

Fantastic experience: I had a really positive experience with Frank Innes Leicester. Ruby was especially helpful — professional, polite, always on time, and really went the extra mile when it came to arranging viewings and keeping me informed. Everything felt smooth and well-organised. Highly recommend!

Fantastic experience: Ruby has been extremely helpful in assisting us with purchasing our first home with regular contact and always on hand to support us when needed. Would highly recommend.

Fantastic experience: Helpful and quick to respond to any inquiries It’s clear they prioritize their clients and aim to provide a smooth, positive experience. Highly recommended for anyone looking for reliable and supportive service

Fantastic experience: I dealt with Jesse from Frank Innes on a purchase and all went very smoothly. She kept me informed with progress and liaised with conveyancing etc . I would recommend this agent. All good.

Fantastic experience: Great service provided by Jesse Sidhu. My journey at frankinnes from start to end was fantastic and fast. Great individuals working there.

Fantastic experience: Staff have been very helpful getting me settled into my new home, very fast replies and easy to get a hold of. I appreciated the welcome package off them, its been a very stressful week and they have been great! Best estates agents ive used so far!

Fantastic experience: Ruby was very knowledgeable on the viewing & super easy to talk too. She covered everything I needed to know recommend 100%

Fantastic experience: I called around a few estate agents for some initial advice on a property, and Mark Warner’s service stood out by a mile. He was knowledgeable, professional, and genuinely helpful, taking the time to answer my questions without any pressure. I was blown away by his approach, and it’s clear he really cares about his clients. When I’m ready to move, Mark will be my first call—no question about it. Highly recommend!

Fantastic experience: Dealt with Mark at the Leicester branch who came out to value our property. He was on time, polite and really professional. We will definitely be using Frank Innes Leicester for our house sale!

Fantastic experience: Great agents to deal with, Olly Arnold, was super helpful and efficient in getting things done. Kept us upto date through out the whole process on the letting side. Would highly recommend this service.

Fantastic experience: Great estate agents and I would recommend Frank Innes to anyone wanting to sell, buy or rent. Can I just also mention Lottie is a wonderful agent who dealt with my rental inquires and helped with our move into the rental property. She is very kind and motivated and a pleasure to deal with! Thank you for helping us Lottie.

Fantastic experience: We would like to say that frank innes estate agents are the best we have delt with Lottie was great with info support and helpful with every step of our process fast efficient and very very helpful thank you for your support and helping us find our new home

Fantastic experience: Chelsea was really helpful in finding a suitable property for my needs. Met Lottie at the viewing and she went above and beyond, showing all properties available with a thorough overview of the property and building, giving us a choice before making a final decision. Lottie was quick with her responses and notifying us of any information she required. Would definitely recommend in the future

Negative experience: Have just had an extremely disappointing experience with the agency. Was called and booked for a viewing appointment followed by a text confirmation. Left all my commitments amd went to the address of which l arrived 10 minutes earlier. When my time clocked l knocked to no response. After 15 mins past my appointment time tried calling their numbers my call was not being picked messages not delivering anymore. May you kindly not waste people's time Thank you

Negative experience: If there's an option of negative rating, I'll definitely choose that. Worst agency I've experienced ever. Once you move in, then they'll treat you like nobody. I moved out from their house 2 months ago but am still waiting for my deposit back. They put on the landlord and landlord put on the agency. They're playing in a circle.

Fantastic experience: I have been dealing with Chelsea and what a pleasure it has been. I feel like I have given her the absolute impossible and she’s been brilliant each time. Her communication is consistent and her patience has been fab! It’s very clear she cares about the people she helps. Thank you for being a star!! Excited to rent my new place☺️ x

Fantastic experience: Have used the Leicester branch for managed letting and tenant finding which has always been an easy and pleasant experience. Things of course do go wrong but they have always been sorted for us without any fuss. Recently dealt with Chelsea she was very professional and an excellent communicator, she clearly enjoys what she does and was always enthusiastic. Well done

Negative experience: I had a viewing scheduled for Saturday at 12:15, which I confirmed the day before. The letting team failed to inform me that I needed to make a phone call before the viewing. Instead, I received a voicemail stating they wouldn’t be attending unless I called to confirm. I attempted to reach them multiple times, only to have my calls disconnected or go unanswered. This is unacceptable. I will escalate this complaint to the head office and demand accountability for the lack of professionalism shown by this staff. I expect to see prompt action taken on this matter. Zack and Chelsea from Frankinnes Leicester Branch will have to answer to all of this nonsense.

Negative experience: Frank inn representative was very helpful and Kind most of the time especially I always used to go to office and make my payments ..also, maintenance team was helpful. But biggest challenge when we ask for return of our Deposits. Especially when I left apartment in much much better condition than I received. It is absolutely unfair of deduction of 100 pound for cleaning apartment. It was such a small studio than can be clean every single day of use. I sent them pics/video of cleaning studio before I left also their representative was happy and agreed that I have left studio very well. I am still waiting on my deposits and team seems not willing to pay my full Deposits by claiming of cleaning charge. I am very disappointed with over all experience as getting my full deposit is needed. I was hoping team should work well with eachother and Co ordinate. Because i paid my deposit to frank inns i was hoping to get help for refund as well. I will not recommend frank inn if they are not taken full in charge of moving in to move out. Very very disappointed.

Fantastic experience: I had a great experience with Frank Innes.. The process was seamless, timely and the agent, Lottie was always ready to answer my questions in a polite and professional manner. Thanks for a great service

Fantastic experience: Lottie help me with my application process and made it possible for me to secure the property for rent. She made the so easy for me. I really appreciate her efforts. Thank you so much.

Fantastic experience: Frank Innes were amazing Olly walked us through every step with ease and peace of mind. Amazing service and felt comfortable. Thank you.

Fantastic experience: I had the best experience with Frank Innes. I was communicating with Chelsea and her team and they helped every step of the way with ease and efficiency. I would absolutely recommend to anyone looking for a top notch rental.

Negative experience: Gave my keys back on the 1st, terminated the tenancy on the 4th and no update on the deposit and my emails have been ignored since last week. When called and said that my tenancy states I will get my money back within 10 days after termination the guy said “yeah I know”. Absolutely ridiculous. Never had such problems with any other agencies or landlords in the past.

Fantastic experience: I recently sold my property with the help of Jesse Sidhu at Frank Innes, and I couldn’t be happier with the service provided. From the very first consultation, they were professional, knowledgeable, and genuinely dedicated to getting the best result for me. The team at Frank Innes gave me advice on pricing my home and helped me stage it to appeal to potential buyers. Their marketing was very professional with detailed photos and a listing which ensured my property stood out in a competitive market. Throughout the selling process, Frank Innes kept me informed every step of the way. They were quick to respond to any questions and handled viewings, negotiations, and paperwork seamlessly. I was particularly impressed with how they made the process much less stressful. Thanks to their hard work, my home sold quickly. I would absolutely recommend Frank Innes to anyone looking to sell their property.

Negative experience: Poor communication! Myself and my partner had a letting viewing arranged. I requested the information of date/time be in writing via my email, this was ignored. The viewing was cancelled without us being advised (they said they'd rang me the morning of, but I had no missed call/voicemail)- I was at the property and waiting for 15 minutes before ringing up and told so. I even rang beforehand advising them we'll be a little late because of traffic- wasn't even told of the cancellation at this point. Completely dissatisfied with their service and lack of effective communication.

Negative experience: We are current tenants of Frank Innes, Leicester office and have reported an issue which has caused us to have 96 hours now without electricity, hot water, heat, and damage to kitchen ceiling, and no one has set foot in the property to even assess it. Thus far the only contractor to attend the property was initiated by us in order to prevent severe damage to the house and our property, and danger to ourselves. We are informed that this amount will not be reimbursed despite the fact that the incident occurred around midnight, with no out of hours emergency contact, and we still await assistance as this is written.

Fantastic experience: Professional and friendly team and service. Thanks to everyone at Frank Innes: especially Jesse, Theo and Mr. Hetal Patel, who regularly updated me on the process of selling our house. Everyone very helpful and patient (with me with basic English) I really appreciate the job, they have done for me. Definitely recommend the Frank Innes agency...

Negative experience: We feel we had a below par service throughout. Requests were not responded to, we felt like a burden every time we rang up, agent was not at all knowledgeable or helpful with regards to the property- the house we were buying was not cheap! (Not that this should matter) but we were made to feel like we were buying a 2nd hand armchair they were that lack luster. I wouldn’t touch frank Innes again.

Fantastic experience: I'm currently buying a property through Frank Innes and have found them to be professional, efficient and friendly. Dylan Mahal, in particular has done a lot to organise viewings for me and to respond to my questions about properties very quickly. I would highly recommend this agent to any buyer.

Negative experience: Not replying and not picking up the phone, I’ve been trying to get wifi installed in my flat for a month and I don’t have access to the wifi cupboard and don’t know who actually holds the key. I call the office and they don’t pick up the phone. I email and they don’t respond. Maintenance have been good at fixing issues but they are separate to frank innes who don’t seem to do very much once you’ve signed the contract.

Negative experience: Olly emails me a very silly question, on 15th August, asking if I'm still in the property... obviously, i am bc I haven't handed the keys back. I responded back almost immediately asking how I go about starting the process to claim my deposit back but 11 days later no response, even after sending follow up emails. Useless

Fantastic experience: I’ve recently been dealing with Imogen Holmes regarding my mortgage application and what a pleasure it’s been so far.. I’m a first time buyer and it was really daunting until Imogen explained the whole process and made it so much easier.. She replied back to my emails really quick and was always there to help When I needed advice She set up Teams meetings to explain everything which helped out massively, she was really prompt and precise and found me a mortgage I was happy with.. I can’t fault the effort she put in, acting professionally through out and doing her job absolutely spot on!! Thankyou so far you’ve been amazing

Fantastic experience: I am currently buying a house through Frank Innes, until now I am very happy with their service. Dylan Mahal and Hetal Patel were very helpful, and have always dealt with my queries quickly and competently. I am hoping for the same level of service and support for the remainder of my dealings. Thank you.

Fantastic experience: I recently had the pleasure of working with Jesse Sidhu and I couldn't be more satisfied with the experience. From the moment we began, Jesse was incredibly attentive, knowledgeable, and dedicated to helping me find the perfect property. Communication was seamless and prompt; every question I had was answered thoroughly and promptly. Jesse was always available to address any concerns and kept me informed at every step, which made the entire process stress-free and enjoyable. Jesse went above and beyond to ensure that I was happy with my decision, offering support and advice even after the sale was completed. I highly recommend Frank Innes to anyone looking to buy or sell a home. Their professionalism, dedication, and personalised service are amazing!

Fantastic experience: We are in the process of purchasing a property from Frank Innes. The agent provided the expected level of service. We would definitely do more business with them.

Fantastic experience: We are currently selling our house through Frank Innes. Upto date I have had nothing bad to say about Jesse Sidhu and the team. We're hoping for the same level of service and support for the remainder of our dealings with Frank Innes

Fantastic experience: We are using Frank Innes as an estate agent at the moment and are very happy with the service. Jesse the branch manager is very helpful and always deals with things quickly and competently.

Fantastic experience: Thank you to Dylan M. and Hetal P. Dylan got our offer through very quickly without wasting time, and Hetal helped us execute everything so efficiently, and his time, effort and rapid and direct communication was extremely appreciated during such an anxious time.

Fantastic experience: Alice Lambert was fantastic! She kept me informed every step of the way and made the whole process smooth and stress-free. I highly recommend her and Frank Innes for all your real estate needs. They truly go above and beyond!

Fantastic experience: Outstanding service from the agency guy Mr. Olly Arnold! He was extremely helpful and responsive throughout the entire process. He went above and beyond to ensure everything went smoothly. Highly recommend!

Fantastic experience: My experience with Frank Innes after inquiring for a flat to rent in Leicester has been excellent. Very thorough and professional approach with attention to detail. In particular the agent who handled my enquiry, Oliver Arnold, demonstrated prompt and punctual responsiveness, initiative where necessary and great customer support in finding the solutions along the way. I am very pleased with the conduct of this office.

Fantastic experience: I would just like to describe my experience as quick, reliable and super efficient. Thanks for helping me find the right place so quickly and handling the process so smoothly. Will definitely recommend their services for any letting or buying home requests. Special mention about Oliver who took care of my housing requirements.

Negative experience: Shocking service. My property has been on sale with Frank Innes Leicester branch for 3 months. During that time I've had 4 viewings, 1 where the customer's available funds were well short of the asking price, 1 where I've had no feedback whatsoever and 2 no shows. On both the no shows I was not advised in advance by branch that the viewings were cancelled. On one occasion they didn't know why they didn't inform me, on the other because the manager was on leave and didn't pass on any instructions to the office staff, even though the office was open. Other excuses for calls not being returned and poor service vary from managers being on leave and staff being new in the role. The latest branch manager seems to have been only in post for 2 or 3 weeks before leaving and at least on one occasion I've certainly being told untruths . One of the staff at the branch even told me "its a mess." Shambles.

Fantastic experience: Imogen helped me with my mortgage and deposit etc and was incredibly helpful. I had seen several mortgage brokers and Imogen was by far the best. So helpful and made the complicated mortgage world make much more sense.

Fantastic experience: Me (Vineed) and my wife (Divya) had an amazing experience with Frank Innes, Leicester. We had so much trouble in getting our mortgage application approved. Both the mortgage application process and the conveyancing took long time and all along the journey towards our new home, Frank Innes was with us shoulder to shoulder. The Leicester branch manager Gemma was superbly splendid in liasoning between us and the seller of the property. Had it not been Gemma's timely intervention during our mortgage crisis, we wouldn't have been able to purchase this house. Another Leicester branch staff - Amelia has also been very helpful. On the whole, we are overwhelmed by the service we have received from Frank Innes Leicester, and we extend our sincere gratitude towards them in helping us to secure our dream property. Furthermore, we honestly recommend this property agent to all those who are looking forward to buying the property of their taste and choice. Thank you very much indeed,

Negative experience: I was rejected by Frank Innes for renting due to the fact I'm on a combination of part time work and disability benefits which I have no choice to claim due to my health. The combination easily met the affordability. I was left a voicemail basically saying they couldn’t cover people on any sort of benefits and was subsequently promised a callback but did not get one. Tough times for anyone with a disability these days to get taken seriously unfortunately. Discrimination is a huge problem and Shelter are currently pushing the Renters Reform bill to prevent this from happening.

Fantastic experience: I would like to say that i was happy for services of Frank innes regarding the sell of my property, especially the agent Adrian.G which haa been professionnal during the whole process and showed good care and trusty advices. Thank you