Spencers Sales and Letting Agents Leicester
Information about Spencers Sales and Letting Agents Leicester
LE1 1JB, Leicester
Opening hours
- sunday: (closed)
- monday: 9h-17:30
- tuesday: 9h-17:30
- wednesday: 9h-17:30
- thursday: 9h-17:30
- friday: 9h-17:30
- saturday: 9h-14h
Situated in a prime location on Halford Street in Leicester City Centre, our branch has double-fronted windows, giving our sales and lettings clients maximum exposure in the area. Spencers Leicester has been established since 1846 and can cater to all of your property needs under one roof. Established in 1846, Spencers Estate Agents have been successfully selling and letting property for many years. Our team is just as passionate about you and your property today as we were when we first opened our doors. We offer the very best service and customer care through our local office network whilst also providing national coverage as we are a part of Countrywide Plc, the UK's largest property services group. For estate agents in Leicester, loo...
Our comment from Agencias Inmobiliarias about Spencers Sales and Letting Agents Leicester:
Spencers Sales and Letting Agents in Leicester has garnered a reputation for its outstanding customer service and professionalism. Many clients have praised the helpfulness and approachability of their staff, making the often stressful process of renting or buying a home feel smooth and efficient.
- Exceptional Team: Agents like Cian, Jazz, and Olivia are frequently mentioned for their friendly and informative assistance, ensuring clients feel supported every step of the way.
- Efficient Processes: Numerous reviews highlight the quick and effective communication from the team, with many clients experiencing expedited processes from viewing to move-in within days.
- Warm and Welcoming: The staff’s friendly demeanor is a significant factor in creating a positive environment, fostering trust and confidence among clients.
- Professional Service: Spencers is recognized for their professionalism, handling negotiations fairly and effectively to achieve favorable outcomes for clients.
While there have been a few negative reviews regarding communication and customer service during specific incidents, the consensus remains that Spencers excels in providing support and effective solutions to their clients. Many customers express satisfaction with their overall experience and highly recommend Spencers for their attentive and dedicated service.
Spencers Sales and Letting Agents Leicester: Reviews
Fantastic experience: Cian was tremendously helpful. Very easy smooth process
Thank you for your kind words. We are delighted to hear that Cian made your experience with us a smooth and easy one. Kind regards, Lucy, Customer Feedback and Support Team
Fantastic experience: I had a great experience with the team, especially Jaz who I met with. He was really polite, friendly and professional throughout. He took the time to explain everything clearly and made the whole process feel easy and relaxed. It’s always nice dealing with someone who is approachable and genuinely helpful. Thanks again Jaz, really appreciate your help.
Thank you for taking the time to share your positive experience with Jaz and our team! We strive to provide exceptional service and we are thrilled to hear that we were able to make the process easy and relaxed for you. Kind regards, Lucy, Customer Feedback and Support Team
Fantastic experience: I had a great experience renting with Spencer’s, they were efficient and great at communicating with me. Jazz Athwal who managed my letting was really reassuring and made sure I had everything I needed to rent in Leicester. I would definitely recommend him for all your letting needs!
Thank you for your kind words! We are happy to hear that Jazz provided efficient and reassuring service during your rental process. We strive to make sure all our customers have a smooth experience with us. Thank you for recommending Jazz and trusting us with your letting needs. Kind regards, Lucy, Customer Feedback and Support Team
Fantastic experience: I had a great experience renting a house through Spencer Letting Agency. From the initial viewing to moving in, the whole process was handled professionally and efficiently. Bradley and Cian were both incredibly helpful and supportive throughout. They communicated clearly, responded promptly to any questions, and made sure everything progressed smoothly. I especially appreciated their help during the negotiation stage — they handled discussions fairly and professionally, ensuring the process was straightforward and stress-free. Their friendly and approachable manner made a big difference, and I felt confident and well-informed at every step. Thanks to Bradley and Cian, securing the property was a positive experience. I would highly recommend Spencer Letting Agency to anyone looking to rent a property. Thank you again for your excellent service.
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with Spencer Letting Agency. Our team takes pride in providing professional and efficient services, and we are glad that Bradley and Cian were able to assist you throughout the process. We truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
Fantastic experience: Just got the keys for my property brilliant jazz was brilliant good quick service
Thank you so much for your kind words! We're thrilled that Jazz provided you with excellent and efficient service. Kind regards, Lucy, Customer Feedback and Support Team
Fantastic experience: We honestly couldn’t be happier with the service we received from this letting company. From start to finish, they were professional, friendly, and incredibly supportive throughout the whole process of securing our home. They kept us updated every step of the way, answered all our questions quickly, and made what can be a very stressful time feel smooth and straightforward. Thank you to Jas and Kayleigh for helping us find and move into our home, we’re so grateful for all your help and would highly recommend you to anyone looking to rent!
We are thrilled to hear that you had such a positive experience with us! Thank you for trusting us with helping you find your new home. We take pride in providing exceptional service and it means everything to know that we made your transition stress-free. Thank you for the recommendation! Kind regards, Lucy, Customer Feedback and Support Team
Fantastic experience: Great experience with Spencer Sales & Lettings, especially Faith, who helped us buy our first home. She was professional, supportive, and kept us informed throughout the whole process. As first-time buyers, we felt well guided and reassured every step of the way. Highly recommend! ✨
Thank you so much for choosing Spencer Sales & Lettings for your first home purchase! We're thrilled to hear that Faith provided you with a professional and supportive experience. Our goal is to make your home buying journey as smooth and reassuring as possible. Kind regards, Lucy, Customer Feedback and Support Team.
Fantastic experience: Very impressed with the letting agents (Manager). communication was smooth, the viewing was efficient, and the transaction was completed quickly. I’m delighted to be starting a new chapter here with my two children, and the neighbourhood already feels welcoming very friendly. Happy to moved here.
Thank you for your kind words! We are thrilled to hear that our letting agent and team provided excellent communication and efficient service. We hope you and your children have a wonderful new chapter in your new home. Our neighborhood is full of friendly and welcoming neighbors. Best wishes, Lucy, Customer Feedback and Support Team
Negative experience: I had very very bad experience with this agency. No one have manners how to talk with there tenant. And owner was also not helpful always ignore house problems. We face to many problems
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at [email protected]
Kind regards, Lucy, Customer Feedback and Support Team.
Fantastic experience: Very positive experience. Garwinder has been helpful and forthcoming with expertise and insightful perspective that has been really useful in our property search. Thank you!
Thank you so much for your kind words, we are thrilled to hear about your positive experience with our team member Garwinder! We pride ourselves on providing exceptional expertise and insightful perspective to assist in your property search. Thank you for choosing our business! Kind regards, Maggie, Customer Relations.
Fantastic experience: Cian was prompt, reactive and had great communication skills and we go a tenant within a few weeks. excellent service. thanks
Thank you for your kind words! We strive to provide efficient and effective service to find the best tenants for our clients. It was a pleasure working with you and we are glad we were able to meet your expectations. Kind regards, Lucy, Customer Feedback and Support Team
Fantastic experience: Vicki is always on hand to help and when it comes to advice, she goes above and beyond and would highly recommend her and her team as her services have been some of the best for the 5+ years that I have known her for
Thank you so much for your kind words about our services! We are dedicated to going above and beyond for our customers, and we are so grateful for your support for over 5 years. It means a lot to us and we look forward to continuing to provide the best services possible for you. Best wishes, Lucy, Customer Feedback and Support Team.
Fantastic experience: I have a great viewing experience with jazz, can and that team, they are so good and lovely team
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our jazz team. We strive to provide top-notch service and entertainment for our customers. Best wishes, Lucy, Customer Feedback and Support Team.
Fantastic experience: Amazing! Sold my property quick and kept me in the loop at all times from valuation to offers. Thanks Faith and Amanda xx
"Thank you so much for your kind words! We are thrilled that you had a great experience with our team and we hope to work with you again in the future. Kind regards, Lucy, Customer Feedback and Support Team.
Fantastic experience: Cian, Was absolutely amazing and helped me throughout my whole journey during this process he has been very very informative. Thank you so much For helping me start a new life!
Thank you for taking the time to share your experience, we truly appreciate it! We are thrilled to hear that Cian provided exceptional assistance throughout your journey. It's our goal to help our customers start new and exciting chapters in their lives. Kind regards, Lucy, Customer Feedback and Support Team.
Fantastic experience: Although I didn't end up selling my property through Spencers, I wanted to highlight the fantastic service provided by Vicki and Garwinder. From start to finish, they were professional, approachable, and always willing to answer my queries. Their communication was always clear and timely, and they kept me updated throughout. Even without a final sale, I really appreciated their support and efforts and wouldn’t hesitate to recommend them in the future, or use Spencers again.
Thank you so much for highlighting Vicki and Garwinder's exceptional service! We're so glad your experience with them was professional and efficient. We value your feedback and appreciate you considering us for future real estate needs. Kind regards, Lucy, Customer Feedback and Support Team
Fantastic experience: Just got the keys to my new home! Huge thanks to kayleigh (Spencers) for making everything so easy. The staff were friendly, helpful, and always quick to respond to my questions. Couldn’t be happier with the service — highly recommend them!
We are thrilled to hear that you had a positive experience with Kayleigh at Spencers! Our team is dedicated to making the home buying process as smooth and stress-free as possible. Thank you for the recommendation, we truly appreciate it. Kind regards, Lucy, Customer Feedback and Support Team
Fantastic experience: Cain bell was so amazing guiding me throw this steps in getting this accommodation,his the best and l highly recommend him
"Thank you so much for your kind words, we are thrilled to hear about your positive experience with our team. Cain is truly dedicated to providing the best service possible and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
Fantastic experience: Spencer’s have been great in providing brilliant services and staff are also very helpful . Olivia the branch manager especially is very prompt in responding to your enquiries Would definitely recommend Spencer’s ✅
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
Fantastic experience: Jaz and Cian have been lovely. Very helpful answered all of my questions. Thank you.
We are so glad to hear that Jaz and Cian were able to provide such excellent service to you! We strive to be knowledgeable and helpful for all of our customers. Kind regards, Lucy, Customer Feedback and Support Team
Fantastic experience: The letting agent Jaz and Ciaran were amazing! Such a smooth process with them and got replies instantly!
Thank you for sharing your positive experience with our letting agents, Jaz and Ciaran! We strive to provide excellent service and we're thrilled to hear we delivered it instantly. Kind regards, Lucy, Customer Feedback and Support Team
Fantastic experience: We are extremely grateful to Spencers, and in particular Cian, for helping us find a great home. Cian has been so attentive, guiding us through the process with patience and kindness. The office in general was very swift in answering our queries and keeping up updated with progress. Everything worked very smoothly and we are very pleased with how well we have been accommodated!
Thank you for choosing Spencers and for the compliments, we are thrilled to hear that Cian provided exceptional service and that our team was able to make your home buying process a smooth experience. Kind regards, Lucy, Customer Feedback and Support Team.
Fantastic experience: Although it was a rocky start, our opinions were soon changed when Tia looked after our sale. She was always on hand to help, offer advice or updates as soon as they became available. A true credit to the business offering a personal and professional service throughout.
Thank you so much for your kind words! We strive for excellent service and we are thrilled to hear that Tia was able to turn your experience around. She is a valuable member of our team and we are lucky to have her. Best wishes, Lucy, Customer Feedback and Support Team
Fantastic experience: Amazing customer service, especially Bradley and Kinga. Clearly listened to the needs and had a smooth process without any stress.. Just less than a week. Thank you for your service
Fantastic experience: My dealings with Spencers have at times been frustrating, but one person stands out to me ,as helpful, understanding, professional, and does what she says she will do ,and that person is Kayleigh Bates ,we have built up a working and friendly relationship ,she has my full trust and confidence, so happy she's there
Fantastic experience: The whole company was very helpful and it all went though very quickly and efficiently. Jazz was the main person I worked with and he was easy to get hold of and chased up any and every enquire I had
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
Fantastic experience: Kinga and Kayleigh are very professional property agents. They even gave me a housewarming present. I highly recommend Spencers!
Thank you so much for your kind words! We're thrilled to hear that Kinga and Kayleigh provided you with exceptional service and a special housewarming gift. We truly value your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
Fantastic experience: I have been with Spencers for 8 years, and I recently had a complicated request that could have been overwhelming. Thankfully, Olivia Heaney took charge of the entire process and handled it so smoothly. I can't express enough how grateful I am for her support. Olivia is incredibly responsive, whether through emails or phone calls, and her dedication really shines through in her work. I truly believe that Spencers letting agency is fortunate to have such a talented and wonderful Manager like Olivia. Her exceptional service left me speechless, and I felt compelled to share my appreciation for her outstanding efforts.Olivia Heaney❤️
Thank you so much for your kind words! We are thrilled to hear about your positive experience with Olivia. Our team is dedicated to providing exceptional service and we are lucky to have Olivia as our Manager. We appreciate your loyalty and look forward to continuing to exceed your expectations in the future. Thank you for choosing Spencers! ❤️ #CustomerLove #ExceptionalService #TeamOlivia
Kind regards, Lucy, Customer Feedback and Support Team
Fantastic experience: Whole our family want to say thank you for Spencers agency, and especially for Georgina Sibson our agent, she helped us a lot, very professional and kind ledy, she done hard work and she made that our dream come true. Thank you
"Thank you so much for your kind words! We are thrilled that Georgina and our team at Spencer's Agency were able to make your dream a reality. We appreciate your business and look forward to continuing to serve you and your family." #SpencersAgency #DreamsComeTrue Kind regards, Lucy, Customer Feedback and Support Team
Fantastic experience: The process has been so smooth from start to finish. Jazz in particular has been extremely helpful and responsive. Highly recommended.
Hello Mahmoud,
Thank you so much for your wonderful 5* review! We're thrilled to hear that your experience was smooth and that Jazz was able to assist you so effectively. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
Negative experience: I've used this letting agency to rent a studio at Clyde Court back in 2019. Like another reviewer had mentioned, they were really nice to you when they're trying to get you into the property. After moving in, the staff were really unhelpful. There was a communal laundry room but they had to close it off after complaints of mold growing all over the walls during COVID. It remained closed for the next 3 years I was living there and doesn't seem like they've done anything to rectify the problem. They've advertised there was a gym at the property, again, they've closed the facility down during COVID and never opened it up again. Towards the end of my lease, I've noticed the shower hose was changed but was never informed that there would be someone entering the property - it is required by law that I would need 24h noticed before anyone can come in. When I rang the property management about the issue I was given the excuse that the maintenance team "accidentally" came into the wrong property and that was it. When the closed the laundry room, many of the tenants were forced to buy washing machines, me included. When it was time to move out, I phoned Spencers about the broken lift (would be fixed for a week and then breaks down for months on end) and if they could call maintenence fix it so I can move the washing machine down (I lived on the top floor). The agent on the phone was incredibly rude, she said that it wasn't her problem and that I need to ask my neighbours or friends to move it down using the stairs, otherwise I will be fined if I leave it in the property. I tried to tell her that I wasn't planning on leaving it in the property and I need to use the lifts otherwise it will be extremely dangerous to move something so heavy down the stairs. She refused to listen and double down. I've phoned the movers about the situation and they've replied that because I lived on the top floor and the washing was heavy they won't be moving it due to health and safety, which I completely understand and what I tried to convey to the agent. I had escalate the situation to management and only then did they finally listened to me and fixed the lift. All I wanted was to have the maintenance team to fix the lift, something so simple yet the initial agent was so combative about it. This entire experience had soured my time with Spencers and will definitely avoid.
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at [email protected]
Kind regards, Lucy, Customer Feedback and Support Team.
Fantastic experience: Ive had nothing but a nightmare with the Leicester branch but when you speak to the angel ABIGAIL DAY from the compliance team she will absolutely fix every problem and situation out… absolute asset she is to the company. Every company needs an ABIGAIL DAY and the world would be a better place Thank you
Thank you for your feedback! We are so glad that ABIGAIL DAY from our compliance team was able to resolve your issues and provide excellent service. We agree that she is an amazing asset to our company. Kind regards, Lucy Mawer, Customer Feedback and Support Team
Fantastic experience: Bradley at Spencer’s Leicester (lettings ) - has always been so helpful - he is is both friendly and professional- great to deal with - gets things done - 10/10
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
Fantastic experience: Thank you entire team for the excellent support from the beginning till the end.. They were very approachable and empathetic with all my requirements.. Special thanks to Cian, Kinga, Olivia , Bradley , Jas and Kayleigh for helping me with the best service with a smile.
Thank you for your glowing 5* review Mahi. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
Fantastic experience: The properties shown were modern, clean, and well-maintained. Bradley was knowledgeable and had application forms prepared.
Hello Kieran,
Thank you for your fantastic 5* review! We're thrilled to hear that you found the properties modern and well-maintained, and that Bradley was able to assist you effectively. We appreciate your feedback and look forward to helping you again in the future.
Best regards,
Lucy, Customer Relations Team
Fantastic experience: Hi, Spencer’s thank you helping me find my studio, I am so happy with the house and service you provided especially I wanted to mention about Kinga Andrasik, she went a step beyond arranged viewing on Saturday and help my references find soon so that I could move in within a week. Gald I this agency definitely going to recommend to all my friends
Hello Aishwarya,
Thank you so much for your wonderful 5* review! I'm thrilled to hear that you are happy with your new studio and the service provided by Kinga Andrasik. We truly appreciate your recommendation and are delighted to have been able to assist you.
Best regards,
Lucy, Customer Relations Team
Fantastic experience: Exceptional service from Kayleigh Bates and Jazz Athwal who have made my move a smooth process. Any questions and worries I had were quickly answered with top professionalism.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
Fantastic experience: Ive just been to the branch at Spencers in Leicester and could not be more happy with the simple process they gave me in renting my first property. The whole team were very helpful with Jazz doing my viewing, Cian answering my many many questions when signing documents off and Olivia and Bradley for answering any emails or queries I had. For me renting my first sole property the process was so smooth
We are thrilled to hear about your positive experience at our Leicester branch! Our team takes pride in making the renting process seamless and stress-free. Thank you for choosing us for your first sole property. Welcome home! Kind regards, Lucy, Customer Relations.
Fantastic experience: Jazz was great from start to finish. Very supportive and made renting our first flat easy. He explained everything clearly and guided us through the whole process without any stress. The whole team at Spencers was friendly and welcoming too. Really appreciated their help!
Thank you for the positive review! We are thrilled to hear that Jazz and the rest of our team at Spencers were able to make your first flat renting process stress-free and enjoyable. We always strive to provide excellent customer service and we're happy to have exceeded your expectations. Thank you for choosing Spencers! Kind regards, Lucy, Customer Relations.
Fantastic experience: I had a great experience with Olivia and Cian of Spencer's Estate Agents. They went above and beyond to help me secure the property. They were really helpful and patient. Excellent service. I recommend them anytime.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
Fantastic experience: I had a great experience renting through Spencers. Cian and Bradley were incredibly helpful, responsive, professional, and supportive in every step of the way. Highly recommend them it you are looking for a reliable and trustworthy rental agency!
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
Fantastic experience: Currently renting a house with through Spencer’s and throughout the whole process from application to now moving out their staff have been amazing. They’ve supported me with any questions I have had and helped me through the whole process, always keeping up good communication. I’d particularly like to thank Niamh who helped me when moving into the property and has always been a call away to help me regardless of the fact she has moved branches. And also Olivia who I’ve been communicating with most recently whilst working through ending my tenancy, Olivia conducted some viewings at the property and she kept me in the loop completely, she was friendly, approachable, thorough and amazing with my little boy who was with me at the property when the viewings were going ahead. Both are an asset to Spencer’s and I would definitely look to using Spencer’s as an agent in the future.
Hello Grace,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Niamh and Olivia provided you with such excellent support throughout your tenancy. It's fantastic to know they made your experience smooth and enjoyable, and we truly appreciate your kind words about their dedication and professionalism.
Best wishes,
Lucy, Customer Relations Team
Fantastic experience: Jaz and Cian extremely helpful throughout, really nice and polite. Helped me get everything sorted within the time frame and made sure I was up to date with everything that was going on throughout the process.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
Fantastic experience: Exceptional Service from Cameron and Jazz! I had an outstanding experience with Spencer’s Estate Agents, and I can’t thank Cameron and Jazz enough for their phenomenal support throughout the process of renting my new property. From the very beginning, they were professional, responsive, and genuinely helpful. Cameron was incredibly efficient, keeping me informed at every stage and ensuring everything ran smoothly. Jazz went above and beyond to answer all my questions and made the whole experience stress-free with her friendly and reassuring approach. Their attention to detail, excellent communication, and commitment to great customer service truly set them apart. I highly recommend Spencer’s – especially Cameron and Jazz – to anyone looking for a reliable and trustworthy letting agent.
Thank you for your glowing review! We are so grateful for your kind words and are thrilled that Cameron and Jazz made your experience with Spencer's Estate Agents exceptional. We pride ourselves on our professional and responsive service, and we will be sure to pass along your praise to Cameron and Jazz. Thank you for choosing us and for recommending us to others! Kind regards, Lucy, Customer Relations.
Fantastic experience: Absolutely amazing! Cian helped me through the whole process very efficiently, no complaints. Thanks to Jazz for handing me the keys :)
Hello Deep Arsh,
Thank you so much for your 5* review! We're thrilled to hear that Cian was able to assist you efficiently throughout the process and that Jazz made the key handover smooth. We appreciate your kind words and look forward to serving you again in the future.
Best regards,
Lucy, Customer Relations Team
Negative experience: I would not recommend spencers or countrywide to rent ur property out with made it very awkward when i wanted to end my contract with them the communiation was terrible asked for a call off there termination team and still waiting now after 4 weeks and because they sent me the new generic contract out after wanting to read it charged me 300 pound
Hello Danny,
Thank you for sharing your experience with us. I'm sorry to hear about the difficulties you faced and the communication issues you encountered. Please contact us at [email protected] so we can address your concerns directly.
Best regards,
Lucy, Customer Relations Team
Fantastic experience: I and my partner are grateful to Nisha Vyas from Spencers to help us buy our first house. She was prompt, kind, and professional throughout. She has made our dream come true and will recommend using her services for both mortgages and statements of demands and needs. Thank you, Nisha, for all your support. We very much appreciate you.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
Fantastic experience: Omg what an amazing group of people they are they are absolutely fantastic They helped me with my Apartment Inwas absolutely new to the City there is this lady Kailigue OMG she hold whats an aura ❤️❤️ I would thank her a million times for getting things sort out and finalized for me. Thankyou spensers
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
Fantastic experience: I am suleman Chunara and one our family members bought a property through Spencer’s and I was dealing with a gentleman known as John in sales and he was very good and helpful all the way
Thank you for taking the time to leave us this tremendous 5* review Suleman. Kind regards, Lucy, Customer Relations.
Fantastic experience: Had a wonderful and smooth experience when locating and moving into my property. Big thanks to Bradley & Jaspal who both provided great service.
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
Fantastic experience: Jazz has been an immense help in securing us our first property. He was continuously supportive and on call for us when we had queries, concerns or any questions. We couldn't have been able to have secured a property in such great condition in such a small time frame without his help.
Many thanks for your marvellous 5* review and your kind words Rick. Best wishes, Lucy, Customer Relations.
Fantastic experience: Our experience with Nisha Vyas was truly outstanding! She expertly guided us through our first property mortgage, making the entire process seamless and stress-free. Her dedication and willingness to go above and beyond made all the difference. We can’t thank her enough for turning our dream into reality. Highly recommend Nisha—reach out to Spencer to see Nisha
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Fantastic experience: Just moved into my first property with my partner and our child, wouldn’t have done this without our estate agent Bradley! He was absolutely helpful and very on board. Very much appreciated and very kind and friendly too.
Many thanks Deelan for the fantastic 5* review. I have passed your flattering comments onto Bradley and the Leicester branch. Kind regards, Lucy, Customer Relations.
Fantastic experience: Amazed at how fast jaspal and the team sorted my tenancy out. From viewing the property to collecting the keys in just 8 days. Very smooth and stress free process. Cant believe how easy it’s been after a lot of stress and worry trying to find a place! AMAZING!!!!!
Thank you for taking the time to share your experience and for your wonderful 5* review Carly! Kind regards, Lucy, Customer Relations.
Fantastic experience: Bradley was absolutely amazing and very professional. He made the process of starting my new tenancy quick and easy. Thank you to Kayleigh too for the assistance in getting the final documents sorted.
Thank you so much for your wonderful 5* review Marco! We're thrilled to hear that Bradley and Kayleigh made your tenancy process quick and easy. We appreciate your kind words and look forward to assisting you in the future. Best regards, Lucy, Customer Relations Team
Fantastic experience: I used other letting companies in the past but for sure Spencers in Leicester is the best. Bradley was wonderful, always available and helpful. The entire process and move was simpIe, strict and professional. I recommend this company and its employee.
Thank you so much for your fantastic 5* review! We're thrilled to hear that Bradley and the team provided you with such a positive experience. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
Fantastic experience: Excellent Service by Spencers Lettings Team I had an outstanding experience with the Lettings team at Spencers, especially Kayleigh. Her professionalism, attention to detail, and friendly attitude made the entire process smooth and stress-free. She went above and beyond to address all my queries and ensure everything was handled efficiently. I highly recommend Spencers for anyone looking for reliable and exceptional lettings services. Dilip Thobhani
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
Fantastic experience: "I had an amazing experience working with Agent Bradley and Jaspal They were both incredibly professional, attentive, and dedicated to helping me find the perfect flat. They truly understood my requirements and went above and beyond to ensure the process was smooth and stress-free. Their knowledge of the market and attention to detail were outstanding. Thanks to their hard work and support, I was able to find exactly what I was looking for. Highly recommend their services!"
Many thanks for the great recommendation, 5* review and your kind words Mamour. Best wishes, Lucy, Customer Relations.
Fantastic experience: We used Spencer's for the auction of my parents house. Michael Holland looked after us from start to finish and I couldn't be happier with the whole sale. Kept us informed every step of the way. Would definitely recommend
Many thanks for your marvellous 5* review and recommendation Sue. Best wishes, Lucy, Customer Relations.
Fantastic experience: I had a very good experience with Spencers Leicester, such an outstanding team. Thank you Niamh,Bradley, Jazz, Olivia and Kayleigh. You are all amazing and efficient. I would give you 10 stars as 5 stars are not enough. Thank you for all your help ❤️
Thank you for leaving us your superb 5* review Dorothy. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
Fantastic experience: Amazing service from Olivia and her team. Special thanks to Niamh who was very thoughtful and informative throughout there was no question un answered. They made the whole tenant find process very smooth and simple.
Thank you for your wonderful 5* review Rachel! We're thrilled to hear that Olivia, Niamh, and the team provided you with such thoughtful and informative service. Best regards, Lucy, Customer Relations Team
Fantastic experience: Niamh and Olivia were absolutely amazing throughout the whole process. Lovely girls who went above and beyond. Would use again and recommend to all friends and family
Thank you Fred for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
Fantastic experience: The only letting agents that didn’t mess me about. So many letting agents would make go through the hurdles of viewings and that just for my offer to be turned down. Everyone I interacted with at Spencer’s was professional and if it wasn’t them I would have to considered quitting my new job.
Thank you for your 5* review Rayhan. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
Fantastic experience: Used other estates agents but Spencer's been very good. Bradley who works there been very helpful. He helped with the viewing and answered and questions we had. He got back to me very fast why helping with the paperwork and helped me found alternative for some items
Hi Craig,
Thank you for your 5* review! We're thrilled to hear that Bradley was able to assist you so effectively. Your kind words mean a lot to us.
Best regards,
Lucy, Customer Relations Team
Fantastic experience: I cannot recommend Spencer's lettings enough. From initially enquiring about their service to finding a tenant took roughly two weeks. Even after agreeing to use their service the after care is efficient, professional and every person we have dealt with goes above and beyond. Thank you Olivia, Chelsea, Niamh and Kayleigh ! :-)
Many thanks for your marvellous 5* review and recommendation Vanessa. Best wishes, Lucy, Customer Relations.
Negative experience: My husband and I were very keen to work with Spencer’s especially after all the reviews however, we just experienced terrible customer service, quite shocking as it was the last thing we expected. It’s quite strange to treat customers/clients with little regard, almost as if you’re bothered by questions.
Natalia, please do contact us via [email protected] if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.
Negative experience: Estate agent did not turn up for the viewing. Waited 45 minutes to be told that the estate agent couldn’t find me so she left. I called her at 20 minutes and then 45 minutes. Not sure why she didn’t call me even once if she was actually at the property. Two stars because she picked up the call at least.
Hi Farhaanah, we apologise for the inconvenience you experienced with the viewing. We appreciate your feedback and will address this matter internally. If you have any further concerns, please contact us at [email protected]. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations.
Fantastic experience: I recently contacted Spencers for my house move, and I couldn't be more impressed with their service. From start to finish, they made the entire process incredibly smooth .The team was exceptionally professional, always available to answer my questions, and handled every detail with care and efficiency. They provided clear instructions, timely updates. Thanks to Spencers, Highly recommended!
Hi Jayasree, thank you for sharing your positive experience with us! We are delighted to hear that our team provided you with exceptional service and made your house move smooth. Your recommendation means a lot to us. Best wishes, Lucy, Customer Relations.
Fantastic experience: Chelsea made the experience of moving into my new home quick, easy and efficient and it is very much appreciated. Spencers is highly recommend for anyone looking for their next home
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them Jonathon. Kind regards, Lucy, Customer Relations.
Fantastic experience: Very helpful and very active people. Chelsea Morley helped with all the queries we had. Right from viewing to moving-in the new home, it was very smooth experience. I would highly recommend this team for all the home seekers.
Fantastic experience: It was really an awesome and fantastic experience with Spencer’s. Chelsea I would like to thank you a lot for finding out what was looking for. Whole the process was smooth and you made me feel comfortable. Thank you
Fantastic experience: I’d like to thank Jack for his outstanding support in acquiring tenants for my property. It was a stressful time whilst the property was unoccupied for a significant amount of time, but Jack’s jovial character was a source of comfort and reassurance. He ensured we found suitable tenants for the house and when we came across some challenges, Jack went above and beyond to remedy the situation. A real superstar and a credit to his team.
Hi Shazeeb, thank you for sharing your positive experience with Jack. We're delighted to hear that he provided outstanding support in finding suitable tenants for your property. Jack truly goes above and beyond for our clients. We appreciate your kind words and look forward to assisting you in the future.
Fantastic experience: Excellent service. Big shout out to Chelsea and team for their superb service for my 2 lettings, was advertised on Thursday afternoon, viewing Monday ; holding deposit Tuesday and signed up Tenants moved in following Monday!! Excellent service.
Dinesh Parmar many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
Fantastic experience: Niamh is Absolutely amazing throughout the whole process very efficient and always answered any queries promptly I spoken with Olivia and Kayleigh who was such lovely welcoming girls also. Very quick and easy process collecting my keys. Thankyou everyone.
Thank you for taking the time to leave us this tremendous 5* review Harry. Kind regards, Lucy, Customer Relations.
Fantastic experience: I was very pleased with my experience with Spencer’s, I want to thank Niamh and Kayleigh two lovely ladies, the support I received from them was 5 star, nothing was ever too much and no question went unanswered. Two amazing representatives of your company very polite and professional
Thank you for your kind words, Rain Irie! We are delighted to hear that Niamh and Kayleigh provided you with exceptional service. We appreciate your feedback and are thrilled that they were able to assist you effectively. If you have any more questions or need further assistance, feel free to reach out. Best wishes, Lucy, Customer Relations.
Fantastic experience: Kayleigh has been fantastic through my whole experience- highly recommend! Thank you for being so efficient and giving great advice. I was finding it all quite stressful but Kayleigh helped me throughout and nothing was too much trouble. Thank you so much!
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Fantastic experience: Just want to say huge thank you to Niamh. She supported me with our property and she was so professional. She went above and beyond and so swift in giving feedback. She is an asset to Spencers. Thank you.
Thank you for your kind words, Faith! We are thrilled to hear about the exceptional service you received from Niamh. We are proud to have her on our team and we will be sure to pass on your appreciation. If you need any further assistance, feel free to reach out.
Fantastic experience: Spencer's have been great and really professional helping me move into my first rented accommodation. Shamaiar was really responsive and helped answer any questions and enquiries I had and had a lovely friendly but also professional approach to her. Thank you so much. I am updating my review to also add that the moving process out my accommodation was really blissful. Again Spencers have helped with any questions I had and provided professional help when ever I needed. Whilst living in my accommodation any emails I sent with questions were answered promptly and resolved to the best ability that they could. Would like to also say thank you to Chelsea and Niamh and they extra support they have provided me.
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
Fantastic experience: I would like to Thank Jack from the city branch for the smooth and efficient way in which he expedited the whole process of us moving into our new accommodation. It was fast and flawless in every respect, and would highly recommend Jack and the agency to anyone looking to rent accommodation in the Leicester area. WELL DONE.
Thank you for your glowing recommendation and 5* review Paul Bontkowskyj. Kind regards, Lucy, Customer Relations.
Fantastic experience: Thank you to the Spencer Agency team for their unwavering help. They have a wonderful team. Jack, Chelsea and Niamh are three wonderful people and unique agents. These three friends are really wonderful and unique. Thanks for all the help of these dear friends, especially Jack and Chelsea. Thank you very much for helping me Mo
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
Fantastic experience: I am very pleased with the service Spencer’s have provided. Special mention and 5 stars to agent Niamh, she has helped me in every way possible. Helped me move from London to Leicester within a week. Majority of the services was provided via phone and what’s app which made it so much easier and convenient for me. Sent me video of the house on the first call, was really impressed with the property and the decided to proceed ahead. Rest of taken care of by Niamh and I can’t thank her enough. All the process was explained in detail and thoroughly, and made sure I was satisfied with the outcome. Every time I messaged or called Niamh she answered without hesitation and guided this moving transition process very smoothly.
Awais, thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
Fantastic experience: The entire process went smoothly and especially Chelsea was so helpful in making the process smooth . . And also they’ve got good properties to rent in a affordable rates . . I Definitely recommend for international students & couples
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Fantastic experience: Niamh is one of the most supportive and professional lettings agents I have ever dealt with. She is a credit to Spencers and fantastic representative for any landlord. Nothing is ever too much and no question is unanswerable; We couldn't have asked for a better experience.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
Fantastic experience: The assistance I got from these guys was immaculate. Initially I was a bit worried as I was moving into a flat without viewing it first. I trusted the word of one of the agents at Spencer’s and I was glad to find the apartment to my liking . Great service, I’d recommend
Thank you Wellington for your 5*'s and kind comments! It is wonderful to see another positive review left for our local and hardworking team. Kind regards, Scott @ Customer Care
Fantastic experience: The letting negotiators are professional, polite, helpful and I will surely recommend them to anyone that is looking for a nice house to rent in Leicester. I'm satisfied with their service. I like the way they treat their clients.
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
Fantastic experience: I've experienced the best house view so far, thanks to @Jack Davis Lettings Negotiator, he has been so helpful in showing us the property and helping with paperwork, from the first day till we moved in. And also thank you very much for the welcome pack, absolutely fantastic customer service and very helpful!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
Fantastic experience: Let two of my properties through Spencers in Leicester. I dealt with Kayleigh initially and she was efficient and gave good, solid advice. Once a tenant was found, the process was handled by Neive. Again, she was efficient and we had a good experience
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
Fantastic experience: The service I received from Spencer regarding my accommodation letting was excellent. The personnel are very friendly and helpful. Special thanks to Mr Jack and his entire colleague.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
Fantastic experience: Spencers are the best. I received great service from Jack and Chelsea. The staff have been very supportive and were able to find me a property in record time. I strongly recommend Spencers, especially for international students who are looking for private accommodation suitable for family.
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
Fantastic experience: Spencers have been the second agency I went to when selling my house and I regret I haven't choose them straight away! Super helpful and professional. I dealt with Alicia for most of the time and she was simply amazing. I felt she had my back during the whole process, always polite and super quick at replying to all my queries. She went way beyond by helping me to keep everything on track and by keeping me calm during stressful moments. Many Thanks Alicia and whole team at Leicester branch
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
Fantastic experience: I had a seamless experience with Spencer’s. Thank you to Chelsea and Kayleigh. I recommend 100%
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
Fantastic experience: Well this was my first rental experience in a while.. Chelsea from Spencer’s took on board my enquiry for a Property Let - then ‘BOOM!’ everything was taken care of swiftly and professionally. I had no issues whatsoever, things were clearly explained and I got a fair price for a nice property. Can’t recommend them highly enough, so 5 stars **** from me! :)
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Fantastic experience: We had a very positive experience with Spencers driving our property purchase. Alicia and Vicky were very communicative and proactive in getting to completion especially in what turned out to be a very onerous process. Would definitely recommend.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
Fantastic experience: Chelsea morley was an absolute gem at helping me find a property that I could call home. She made the whole process easy and smooth. She had the challenge of housing me and my pooch in a quick turn around and she smashed it out the park. Any questions or worries I had I felt were answered and I would 100% recommend Chelsea and the team at Spencer’s. Thank you so much for finding us somewhere to call home. We couldn’t thank you enough!!
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
Fantastic experience: Niamh was brilliant in helping myself and my partner secure a house to rent! She responded to our inquiries quickly and continues to help in regards to communicating any messages from us to the landlord. I would 100% recommend her :)
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
Negative experience: I had a booking with Spencers for a property viewing, but I needed to reschedule it. I made several attempts to reach them via calls, texts, and even emails, but unfortunately, none of my communication was answered. Eventually, since I had already committed and couldn't make any changes, I had to take a day off from work to honor my commitment. However, just 35 minutes before the scheduled appointment, someone from Spencers called to cancel the slot, citing a lack of access to the property. They then provided me with another appointment time, but it was scheduled for a working day, without any consideration for my availability. This has left me extremely disappointed.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at [email protected] Kind regards, Lucy, Customer Relations.
Fantastic experience: This is my 1st experience of being a landlord and Kayleigh and her Team have made it a very easy and enjoyable one. The 1st meeting was very thorough, everything wad explained to me and I felt reassured that the right tenants would be chosen for my house and that it would be looked after. From then to the tenants moving in was less than 10 weeks so I'm really pleased and would recommend Spencers to anyone
Thank you Mark for such wonderful comments about our local team! Best Wishes, Scott @ Customer Care.
Fantastic experience: I worked closely with Chelsea and Megan and they have both been fantastic. Quick to respond, knowledgeable and extremely professional. They were quick to deliver on promises and I now use their management services. If you are looking for a professional and competent service then I highly recommend Spensers.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
Fantastic experience: I am so pleased with the service Spencer’s have provided to find me a tenant, within 10days I found a wonderful tenants. I would recommend them for the letting services - All professional and bubbly ladies always willing to help.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Fantastic experience: Its been a beautiful experience with spencers and specially (chelsea morley) her proceedings and how she explains and guided through whole process is phenomenal. And we are enjoying living. I recommend everyone who is looking for accommodation, Contact spencers and you will get it. Thank you Spencer and Miss Chelsea Morley
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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