Hills Estate - Estate and Lettings Agents Ilford

Fantastic experience: Top Estate Agent

Fantastic experience: Great service from Hills Estate Agents! Friendly, professional, and helpful throughout. Highly recommended!

Negative experience: I am extremely disappointed with how the end of my tenancy and the return of my deposit have been handled. After several years as a tenant, I was expecting the deposit to be dealt with fairly and transparently. Instead, deductions were proposed for rent, court-related costs and property clearance, which I am currently disputing. I am currently seeking clarification and, if necessary, will use the appropriate tenancy deposit dispute-resolution process. Based on my experience, I would advise prospective tenants to carefully check the tenancy terms, keep records of all payments and communications, and make sure they understand how their deposit will be handled before renting through this company.

Fantastic experience: Great experience dealing with Uwais. Professional who got things sorted at the earliest convenience and delivered!

Negative experience: Trying to rent out a 3 bed with half the floor literally missing and staples holding other bits down for nearly £2k and then reducing it by £50 a month as if thats remotely sufficient says everything you need to know. Hope landlords and letting agents like this get eradicated ASAP. Edit: Nope, definitely not the wrong business! I’m not saying publicly where that flat was lol. I’m not using my real name on Google maps so ridiculous youd think not being able to find someone called “K” on your books is a relevant rebuttal.

Negative experience: Absolutely ridiculous mate they said they’ll pay us back our deposit if they cancel our application but emailed saying they wouldnt give our depo back dont bother paying them scamming company. When you pay holding deposit they said theyll take it off the market and stop other enquires but its funny because once i paid depo they never took it off the market and my friend sent a fake enquiry to see if they reply to her, not only did they reply to her, they also wanted her to send a depo. Extremely unprofessional

Fantastic experience: Excellent service from Uwais and Sam , have been with them for many years and always very quick and efficient in their service and very responsive

Fantastic experience: Excellent service

Fantastic experience: Uwais is the great man who made every process easy for me. The way he talk to me was very polite and he was so friendly with me. I appreciate his work and effort. The overall process went smoothly and I got the key of my home. Also, Bhargavi was kind as well because she was the on who reach out to me and accepted my chosen date and time for viewing the property. I hope you guys gonna go really far in your career Thank you

Fantastic experience: I had a very smooth experience finding my room thanks to Uwais. He was professional, responsive, and clear throughout the process. He explained everything properly, arranged viewings efficiently, and made the whole experience straightforward and stress-free. I really appreciated his transparency and quick communication. I would definitely recommend him to anyone looking for accommodation.

Negative experience: Worst agent.. went and saw a house agreed on a date to sort paper work out and move in told my current landloard gave a date i will move out. spoke a day before was told everything was fine next day i call, the house has been given to someone else! Don’t trust them!!! And be careful And no its not because i didnt pass the reference or didnt send information on time. I was given a date when to do these and before the date came i was told the house is already gone. So please do not try to be right!

Negative experience: Horrible experience dealing with this estate agent. Dishonest advertising of what was supposed to be a 2 bedroom open plan flat to rent in civic square RM18 Tilbury led my wife and I to believe we had potentially found our perfect home. Just to be sure, my wife even called the agency to make sure it was definitely a 2 bedroom flat. Despite being booked in initially at 16:30 for a viewing, due to the constant stuttering and lack of confidence in what we were being told over the phone, my wife decided to call again an hour before the viewing to make sure we were definitely booked in. We weren’t, so we would have turned up for nothing :) Anyway, we booked ourselves another viewing for 16:45. Surprise surprise, the agent turned up late. Did we get a call to say he was running late? No. We called him and he told us he would be 10 minutes. Surprise surprise, this turned into 25 minutes stood outside the flat baking in the sun. Cherry on top? It was a 1 single bedroom flat with a separate living room and small kitchen. It gets worse. When I confronted the agent about the false advertising, he was incredibly rude and told me “yeah but it can be used as a 2 bed if you use the living room area as a bedroom.” Dishonest agency, unorganised and pathetic to be honest, stay away from this agency!

Fantastic experience: Hills estate support team was helpful, kind and responded to my query efficiently. Thank you very much to Hills estate support team and to the landlord as well in sorting out the out-of-order washing machine problem - thus replacing it with the new one.

Negative experience: This company and it's senior agent Uwais tried to cheat me by deducting hundreds of pounds from my deposit. I had to approach MyDeposits who helped me gain a part of it back. Avoid them!

Fantastic experience: I wanted to let my property short term I decided to go with Hills Estate, they did not disappoint. They found the tenants and were fully transparent with all parties that it was a only for a year or maximum 18 months. They regularly inspected the property and upon return of the property they made sure it was exactly how I gave it to them. Uwais in particular was a pleasure to deal with, top service from him.

Fantastic experience: One of the best agents in the area! Hills teams & uwais Patel provided a great service! Helped me with finding rental property and communicated throughout the whole process! Highly recommended

Fantastic experience: I was looking for a flat for months. But with them everything was quick and professional through their agent Amaan. Really recommend them.

Fantastic experience: I went in there looking for a place and there helped me find a place no problem and friendly as well

Negative experience: Rude, greedy and dishonest - they will go back on agreements and withhold your deposit for nonsense reasons. Do not trust them.

Negative experience: Hill Estate is a highly unprofessional and incompetent estate agent. Be warned about using them to rent out your property or renting out one of their properties. In the latter case, they will steal your deposit and breach contracts they themselves have signed. Notably, they sign contracts agreeing for example end of tenancy dates but then are quite simply too stupid to understand these documents are legally binding. When they try to claim additional rent out of greed, they try and say they "revoke" the contracts they themselves signed. Would you trust your property with an agent that doesn't understand basic contract law? I know I wouldn't. What's more, it's readily apparent that when they mess up, they try and cover their tracks with the landlord. They don't just cost tenants money, but cost landlords money too. Avoid at all costs! EDIT: Hills Estate have responded: "Which property are you referring too. Without an address. Cannot answer your query". This suggests that if its not clear to them, they must be getting constant complaints - a huge red flag for a business in its own right. Even more reason to avoid!

Negative experience: I’m not a tenant, and thank god for that as Im a secure tenant with social housing, but my friend has been treated badly by this organisation, and I’ve offered to do a review due to what I’ve seen my friend as been going through, my friend has been fighting to get back their deposit which should be protected by law, (The Tenants Deposit Scheme) but instead of returning the deposit they’ve slapped extra charges upon my friend. I’ve faced many Estate Agents like this in the past, a couple decades now and now I always tell friends and family to use well known reputable estate agents instead of small independent agencies, it’s safer to do so because some of these small estate agencies does underhanded practices that harms the tenant and sometimes the landlords too can loose out, not saying this is the situation here as its a different issue, but other estate agent managing properties have landlords fighting them for years to get back their own properties!! Please do your research before embarking on letting your property through any small letting agency or if your potential renters looking to rent!

Negative experience: They were dishonest, greedy and are trying to punish someone with their deposit

Negative experience: Don't give people's deposits back! It is dishonest and greedy!!

Fantastic experience: Mohammad from Hills who helped in buying process end to end. Mo was very helpful since start of the process , he tried to resolve all queries on time and he helped to work with seller to find the best which works both for buyer and seller. Mo was so supportive at every step , he guided at many places going beyond his boundary. I can see in my buying process he did the best to resolve all my doubts and to help on completion. He listens and understands every aspect from buyer as well and tries to help, I can say without Mohammad help my buying process wouldn't have been so smooth. Thank you Mo really appreciate all your efforts.

Negative experience: Don’t ever go with these guys - poor landlords and wouldn’t even pay your deposit back. This is not the first time that’s happened as well look at previous reviews. Deducted over £2000 for our deposit to about £400 left and the majority of the deductions came from a loose screw from the dishwasher and the broken freezer trays. And now these guys won’t even pay us back whatever’s left in the deposit - calls, emails nothing. For us we’re only loosing £100 each but what you’re losing is your businesses reputation, every tenant in this house is going to give you a 1 star review. Update: The property address is 3 Adam’s walk. What open door policy? Do you want me to write another review to show all the email chains, messages and calls from march? Still no responses and no deposit and it’s almost September. Show us a receipt of our deposit being paid then? Contact us and we will consider taking down this review

Negative experience: Agreed deposit amount was never sent over. Almost September and deposit hasn’t been paid yet, been chasing for months (can provide screenshots). Will remove review once deposit is received.

Fantastic experience: Superb estate agency offering an excellent personalised service, above & beyond the call of duty. Highly recommended.

Negative experience: I'm glad about your service and responses. Now star given had a 1 year bad experienced for providing mould property to us without checking everything .Almost come to the end No deposit amount refund properly .Be honest your work and responsibility .Try to avoid doing this type of troubles now we are facing with the greedy landlord.

Negative experience: I had viewing appointment but no one responded and wasted my 2 hours including 1 hour 15 minutes travel.

Fantastic experience: Professional and honest service. Appreciate your advice on letting my properties.

Fantastic experience: Staff are great, really helpful, both for sales and lettings.

Negative experience: Disgusting company, disgusting people. Think it’s acceptable to house people in vile homes which are hazardous to health. AVOID. They will lie and tell you anything just to get your money.

Negative experience: if there is minus star l would give them, As Hill's managed property for > 4 years, as we agreed for three years and when it finished asked to have property back Hill's never answer to my email or called (once they know), till l took legal action before ending the 2 weeks noticed been given by solicitor, they sent email to received the property, when l received the property it is simply demolished leaking path and kitchen and damaged the walls and doors in addition there was four loads of rubbish removed half by the Hill and l spent £650 for the other, and l have spent £ 5000 for refurbishment and needs more.

Negative experience: By far the worse company in Ilford no call back no questions everyone is lost in there no one knows nothing.

Fantastic experience: I have had quite a few interactions with the sales team at Hills recently as I am looking to sell and buy. Raz Patel has got years of experience and you can really tell with the advice he gives. I was really stressed out about the whole process but feel much more calmer and less stressed now. Raz is very professional and has a great sense of humour too which makes a huge difference in these big decisions I am making about properties.

Fantastic experience: Hills Estate provided really good service and competitive fees for selling my current property in Ilford and also helping me buy my new home. which is in the process of sale, always keeping me up to date. Would recommend highly and very professional to deal with.

Negative experience: One of the worst agencies, despite confirming the booking never received the confirmation when I called back they said they don’t have any details. Spoke to someone name Raz very rude, despite that answered all his questions as we really liked the house but was so rude and keep asking unnecessary questions and info like we have 100 people viewing and I said I can wait that’s fine as I took a day off specially for this but despite he started saying some other unnecessary things as he doesn’t want us to come so I asked directly if he it is really available and he started shouting at me. Had to put the down the phone. Never calling them again. Very rude staff.

Negative experience: Absolutely appalling experience. Called this agent about the property that was listed for sale. Was called a liar and insulted by a very rude agent, disputing that the flat was listed on Rightmove, then proceeding to call me a liar when I mentioned that the price it was listed at had changed. I was then subjected to a barrage of insults when I attempted to ask a question. Disgusting individual and terrible experience.

Negative experience: 0 Star feedback,Bad customer service,never answer phone calls,most agents are rude on phone,Booked viewing for a property and the agent turned up 15 mins late. Was ready to put deposit down property but agents kept delaying process saying there's leak in property .Wasted my whole week just to show me 1 property which was not even ready. Now I got less than 10 days to find property for me and my family with 2 young children. Please improve your service because clearly it's going downhill. Not recommended to anyone unfortunately

Negative experience: Bad service,bad agency ,bad and rude staff ,not recommended at all

Fantastic experience: Good

Fantastic experience: Very helpful. Made the renting process quick and easy. Excellent communication at every stage. Highly recommend.

Fantastic experience: Great experience ❤

Fantastic experience: Highly Recommend Hills Estate in Ilford. They were able to find us suitable tenants very quickly and communication throughout was excellent. Their fees are also very reasonable compared to other Estate Agents in the area. Special thank you to Uwais and Raz for all their help, who were both extremely professional. We would 100% use them again if we ever needed to find another tenant.

Fantastic experience: Excellent service thanks Raz

Fantastic experience: Very good experience with this estate agent; I dealt with a member of staff by the name of Raz who was extremely helpful and knowledgeable regarding the property I was interested in and I would highly recommend using this agency and Raz to anyone looking for a personalised experience and tailored service.

Fantastic experience: Haleena was extremely helpful and went through the whole process smoothly and got us our place extremely quickly. Always there to help out with anything and great customer service. Will definitely recommend to everyone looking to move to a new place, ask for haleena and she will definitely get you the place your looking for.

Fantastic experience: My husband and I had a great experience with Hills when moving home. Uwais was very helpful and made sure everything went smoothly. The welcome pack full of goodies is a really nice touch. Would recommend

Fantastic experience: Very cooperative and friendly team.

Fantastic experience: Haleena is a wonderful agent, excellent communication throughout the application process which meant I got to rent a flat very quickly and smoothly. You will not be disappointed here! Louisa :)

Positive experience: I had a great overall experience with Hills Estate. They kept me updated on each step of the way, from the time I viewed the property until the day I moved in. I even received a welcome pack with vouchers amongst other goodies. I would definately recommend them

Fantastic experience: Hills Estate was very helpful in our search for a new place to rent. Uwais in particular was very helpful, quick to respond and supportive about answering all of our questions (as we had just moved to the UK few weeks ago, we found that the rental process was very different from Singapore).

Fantastic experience: Great experience! Uwais has excellent customer service skills. He kept me updated at every step of the process. The property is beautiful and well managed. I will definitely recommend their services.

Fantastic experience: Uwais was amazing, we wanted to move out as our landlord wanted to sell his house, uwais helped us find our new rental within a week. Very professional, it was always easy to get hold of him. Thank you Uwais. We definitely will be spreading the word.

Negative experience: Cheats and swindlers. They attempted to claim rent that was not due from my tenants on several occasions. They are also illegally retaining my deposit. Do not use them if you have any choice in the matter.

Fantastic experience: Shezaad helped me a lot to find me a tenant.

Fantastic experience: The best Agency !!!

Negative experience: Dodgy people, some agents don’t know they job. Failing to provide all the information the tenant should now. Or to give documents copy tenants signing example holding deposit rules. They take opportunity of the people which know a bit of English and don’t know the law they taking they money for nothing. In our case agent Shezaad have taken my sister holding deposit of £350 when law says maximum £300 but missed to explain that property is on electricity which costing a lot money when my sister asked him the same day as deposit was left he said she is loosing all her £350 as she is waisting his time . But he only could charge if checks was done for è legibility for the property to rent it it wasn’t done he is not giving back, when law says that tenant must be returned all his deposit holding money if he changes the mind . Shame on you!!! Please people read all the government information to protect your self from the agents like this and letting agency company’s . It’s peoples hard earned money and was better spend for daughter Christmas presents then given to agent Shezaad!!!

Fantastic experience: Friendly and professionals especially uwais patel. thanks for closing the deal so quickly. recommended agents. Many thanks Arslan

Fantastic experience: Awaise - was absolutely brilliant- Very straight forward - had a viewing and completed within weeks . Moved in - property was clean the whole process was simple and easy going. Thank you for making my move easier.

Fantastic experience: Excellent and prompt service with special thanks to Uwais Patel xx

Negative experience: Rubbish estate agency Rubbish service Lier and irresponsible stuffs No humanity No morality They are evil's close friend

Negative experience: Expatriate, stay away from this agent at any cost. They give false promises and commitments, never will protect your deposit instead give it to owner. Never attend any complaints on time and never will stand with you for any issues. I went through this agent and lost my deposit. We reached a point that in spite money given to Hills they asked me to contact Owner directly who never attended my calls. All Expatriate stay away if you wish to safe guard your hard earned money. Eagerness shown during contract signing be not the same when you complete contract with them.

Negative experience: hills estates van hit my car and drove off. he was driving like a lunatic. after several phone calls to this place I still haven't received the name of the driver which means I have to now pay 700 excess to get it repaired. stay away from this dodgy lot

Fantastic experience: Excellent service, very friendly & professional staff, especially Mohammed Uwais Patel. Hills staff "I am always there nature" really helps and makes one comfortable. I recommend one to visit Hills for any tenancy/ purchase. Thanks Hills!

Fantastic experience: Very helpful and professional staff, highly recommended.

Positive experience: Good service, found tenants quite quickly for my rental property and with low fees.

Negative experience: Was speaking to Douglas Lobo, organised a viewing, he let me down whilst on the way to the property. Then made an offer on the property below market rent without even seeing it, and said will not come view if not acceptable. Not too sure what they were going to do with it. Told him not to contact me again, and he returned with a petty immature response. Stay away, unprofessional

Fantastic experience: I used Hills Estate to find me new tenants for my property. They were very professional and kept me updated throughout. They were able to quickly find me suitable tenants. Very pleased with their service and would highly recommend.

Fantastic experience: I had the pleasure of working with Raihan Ali, a lovely, friendly, proffessional guy to work with responsive from beginning till end Raihan helped me find tenants for my property on Which he delivered straight away he found me working class proffessional family who i am very happy with i will definatly be using them again for my other properties highly recommend hills estate

Fantastic experience: Fantastic team and really helped me with looking after my property. Highly recommend them.

Fantastic experience: They managed my property better than my previous agent and found me some really nice tenants. Highly recommend them

Fantastic experience: Brilliant company to work with , great people to :)