Apple Property Services

Negative experience: Very rude customer service from David, impolite man hangs up on people.

Fantastic experience: Amazing experience with Apple Property Services. David was very kind and helpful throughout the whole process for us :as we aren’t very experienced tenants and had a lot of questions. Thank you so much! The bitter and fake reviews are unfair and unsure why google hasn’t removed them yet because it can put fear for no reason. No company is perfect, but this one is decent! ❤️

Fantastic experience: Brilliant service from these guys. Made my life much easier with their professionalism. All the best. JON HORSLEY OPERATIONS DIRECTOR Cheers XX

Fantastic experience: David was really helpful in setting up a tenancy agreement for me. Nothing was too much trouble.

Fantastic experience: I was on that market with another agents when Apple property Services chased me to get my business, I was impressed with there proactive attitude. From start to Finnish my property has been looked after by David Pollock, who has given me an amazing personal services. Being an over seas landlord I feel my property is in safe hands waits Apple property services.

Fantastic experience: I had a great experience with this estate agent and had a really positive experience. From the initial viewing through to moving in, the process was handled professionally and efficiently.

Fantastic experience: David was very helpful and exceptional.Worked at even out of hours and responded to queries.Helped me let my property within 48 Hours.

Fantastic experience: Thanks again David & team. I had previously used a well known household name to attempt to sell my property. I don’t know it at the time but they had overpriced my property and then spent the next 4 months making me reduce it and putting in offers well below asking price. I decided to shop around for a new agent and I am so glad I came across David. He is extremely knowledgeable and forth coming and was so patient and understanding given my previous experience. Selling your home is stressful enough I’m just glad you were able to relieve some of my stresses.

Negative experience: I strongly advise staying away from this letting agency—it's been the most terrible experience I've ever had. I could go on and on about how awful they have been, but honestly, I’d recommend steering clear of them completely if you value your peace of mind.

Fantastic experience: David is an absolute legend and one of the nicest people I’ve ever met in the property business. I rented a flat from him in Romford for a year and honestly never had a single issue. Everything was always smooth and stress-free. Even when I paid my last month’s rent 10 days late, David was so understanding, he never made it into a problem and didn’t charge me any extra fees. That really shows how fair and genuine he is compared to many other landlords or agents. Apple Property is by far the best letting and estate agency in Romford, Hornchurch, and the surrounding areas. They are professional, reliable, and treat tenants with respect. If you’re looking for a trustworthy property agent, I highly recommend David and the Apple Property team. David is truly a living legend in this business

Negative experience: Nobody would show up for the viewing. Only go with this agency if you have time to waste. David and this agency are just unreliable and unprofessional. UPDATE: I’ve noticed the agency is now claiming that I was unable to find the property. This is completely untrue. I was told hours later—after receiving no answer—that the tenant was “apparently sick.” Please make your story consistent and stop wasting people’s time. I wouldn’t normally complain this much, but it’s clear this agency has a repeated pattern of not showing up to scheduled viewings.

Negative experience: We enquired about a property for renting and David ask us to come for viewing. The place was not much familiar to us. We went there on time and waited there for half an hour for him but no one responds and later he told us he didn’t confirm the appointment for viewing. That was the recent experience happened to us from this Apple Property Service. Totally disrespectful and disappointed…

Negative experience: Went for a viewing on Bennison drive Harold wood on 30/7/2025 as per guidance from agent David (apple property service) reached there by 6 pm directly from work place. No one came for viewing and when we ask for explanation they are telling the viewing was not confirmed from their side. Unprofessional No ethics Totally waste of time Try another agents …… ❌❌❌❌❌❌

Negative experience: Stay away from this unprofessional company, booked a viewing for today for a rental property on Neville road e7, left work to make it for the viewing waited around called the letting agent to be told he messed up and the properties been taken Unprofessional

Fantastic experience: Apple Property Services are the first agents I've ever used and they have been 10/10 from the beginning When finding an agent my main concerns were hoping the agent I find are efficient, they communicate and are professional and Apple Property Services have gone above and beyond to provide the best service I could have hoped for.

Fantastic experience: Excellent service from the Apple property letting team. Always helpful and have a can do attitude to assist you with anything. Romford Landlord

Fantastic experience: If you want bells and whistles go pay for it. I found other agents prices more expencive. Dave was hasle free and always showed up on time.dealing with the public is some times greath.as i know my self.i can see dave and his team work hard.i found them strait forward and done what it said on the tin.i would recomend apple property services to eny one.if you are looking for a property and want a strait forward servic and a good price then here it is.thanks to all at apple property services

Fantastic experience: This is a bit delayed writing this but I can’t recommend this place enough. David couldn’t have tried harder for us. He gives a very Personal service and is very prompt at getting things done In quite a relaxed manner. Quite often I couldn’t keep up with him. He often helped out of hours when needed.

Negative experience: Really bad experience, I attempted to use this agency to rent my property, I had a viewer turn up even though viewing was not confirmed or even a time slot given, just that someone wanted to view it on a Sunday . They have now listed the property as let agreed even thought they have not rented it and said that is the only way they cant remove the listing from Rightmove portal, apparently because the system they use to post in rightmove is different to other agents, this is simply not correct and I'll have to email rightmove to get this removed when they could easily take the listing down themselves but an assuming they want to promote that they have successful lets.

Negative experience: I had scheduled a viewing but ended up waiting outside the property for 30 minutes. Unfortunately, no one responded to my calls, emails, or the doorbell during that time.

Fantastic experience: Was a bit weary about letting agents but then David came along. He has provided exceptional service. He went over and beyond to do take on tasks for me that were not even in his remit and he did not have to do. He has made the whole process stress free. He is an absolute real deal.

Negative experience: Be careful of this agent, very unprofessional, and un reliable

Fantastic experience: Great work done.

Fantastic experience: David and his team has been managing my properties over 5 years now. I would highly recommend them , always attended my concern , timely responses and affordable commissions. Keep the good work !

Fantastic experience: Great service very helpful staff thanks for your help

Negative experience: I would not give it 1 star, but this review doesn't let me lower it. The worst experience ever! the managing Director Mis-sold and breached his own contract and gave me a property in disrepair wouldn't return my money over £7K+ that I had to pay for a holiday let property. He retrospectively changed the details in the advert after I challenged him and to return my money which he kept on stone walling me. There lots more he has done that I can't put on here. I hope people don't have to go through what he put me through! Addition: 16/11/2023: I was overseas how could I have seen the property, I only saw the property physically the day you told me to sign and secure it and said cleaning was in progress SO STOP lying. Please respond to my legal emails if that is what you claim. BUT haven't responded because you now you are a lier. Also how could I stay in a disrepair property and you have also changed the locks when I left the property due to all the issues. I am waiting for my solicitors to draft the final letter to you. See you in court.

Fantastic experience: We have had very good experience with David and his staff. Warm,friendly, professional and very experienced. We will recommend them over and over again.

Negative experience: David is quite rude, unprofessional and abrupt!!

Fantastic experience: Great fast service, answers calls and messages. Any problems and we’re fixed. Deposit refunded with ease after we checked out of the apartment as this can be very difficult but was managed professionally.

Fantastic experience: We arrived from Argentina to settle on the UK for work. David was really helpful and dedicated to provide us with answers and guidance. Always reachable. The property search and the moving itself is stressful and they helped us make the process much easier!

Negative experience: poor customer service Rented a house with them for two years David doesn't respond to your calls,emails except when he needs something,no response when you need any help , unpresofessional and unfriendly way of communication through out the rent period

Fantastic experience: Great advice, Harry is the man

Fantastic experience: Very pleased with APS & the service provided. To all involved were very helpful and ensured a smooth process. Would definitely recommend.

Negative experience: Really rude guy acts like a gangster over the phone. Poor customer service and screams like a little child. Cancelled numerous viewing appointments saying he is in a pub getting hammered.. Not sure if this is a serious company or a front? Beware of this dodgy company!!

Negative experience: Based on your previous answers, it seems that you do not remember anything of what they criticize you because I do it recently (the same day as 1 week before moving in you tell me that I can no longer do it). The worst agency and the worst person I have ever met (David), very rare that he answers calls, messages, emails, and when he does he does not show education. After 3 long weeks managing the rental of a flat (Benjamin Close), step by step, making sure that the flat is for me, having paid the Holding Deposit ... 1 week before the moving by TEXT MESSAGE (without even a "sorry") makes me know that I can no longer move into the property because the owner will use it for his personal use but I check the rental Apps and the property is still available only 100 pounds more than what he offered it to me. Swindler, irresponsible, a man without word and commitment.

Fantastic experience: We have used Apple property services to rent out our flat a couple of times now. We are always extremely impressed with how helpful and knowledgeable David is, he always finds good tenants, and goes above and beyond to make sure everybody is happy. We wouldn’t hesitate in recommending David and will continue to use him in the future.

Fantastic experience: I have complete confidence in this company to manage my property. David has been very helpful and persistent finding a suitable tenant. I would highly recommend Apple property services

Fantastic experience: What can I say... From start to finish David helped us every step of the way. This is mine and my partners first renting experience so was extremely apprehensive about the whole process. I’m a very skeptical person but David reassured us both from the start that any problem big or small he was on hand to help and Well... he was! He’s a top man! I’ve had dealings with other estate agents throughout this entire process and they all seem too busy or not interested, many didn’t even take the time to get back to us on our property enquiries! Apple and David on the other hand couldn’t have been more helpful. I can’t thank them enough! If I had to recommend an estate agent to anyone in Hornchurch, Elm Park and Romford area. These are your go to guys they will take care of you every step of the way. Don’t waste your time with Bairstow, Haart, Beresfords and the rest. Go with the best. Go to Apple Property Services10/10! 5* star service! Thank you David and team!

Negative experience: Worst experience as ever have of a letting agent. David is totally un professional. David is a trap and fraudster.

Negative experience: Seems like another estate agent eagar to cut corners to get my custom and money! The information I was given over the phone contradicted info they had advertised on their website. I was told that I would get a call back but it's been over a week and I've had nothing. I dodged a bullet!

Negative experience: Very rude and lie about people renting property

Fantastic experience: the best local property agent i met so far . they always available to help when you need . very good property service knowledge and reasonable fees also.

Fantastic experience: Excellent service I highly recommend. David is always available and knows how to solve any problem. Thanks David.

Fantastic experience: Definitely would recommend to all my friends and family! They offer a competitive price With a fully experienced Agent Dave! Thank you for this amazing services by Dave and his team !

Fantastic experience: I cannot rate highly enough. Quick professional service totally took the hassle out of everything ! Will always use these guys!

Fantastic experience: Highly recommend! Great service! David and his team provided excellent service.

Fantastic experience: I've been dealing with Apple Property Services (and David before that) for many years now. Basically, wherever David goes, I will bring my business. Could not be happier for them to be looking after my properties. Above and beyond great service and a real comfort to know your property is in good hands. On to of all of that, his fees are extremely competitive. I've recommended Apple Property Services to many of my friends/colleagues and they have all had the same experience. Thank you David for your continuous hard work!!

Fantastic experience: Excellent service - highly recommended

Fantastic experience: I would like to say my experience with apple property service’s, was 5 *. There a lovely family run company, who will go the extra mile every time.

Fantastic experience: Amazing service, thank you.

Fantastic experience: I’ve used apple property services (as a tenant) for over a years now and they have been great. Dave has been been very helpful and especially understanding about a recent change in my circumstances. He is always available and has sorted out any issues promptly, I would definitely use them again, much better then all the larger chain letting agents I’ve experienced!

Fantastic experience: I would highly recommend David and team, they went above and beyond to help me Extremely polite, helpful and professional . l had to phone them out of hours and was told it was no trouble at all.... great service

Fantastic experience: Very helpful and friendly 11/10

Fantastic experience: Grate service. Alway helpfully and respectful.

Fantastic experience: Very happy with the service provided, assistance and advice from start to finish with both the sale of my property and purchase of the new one. David was always available even outside office hours. I would highly recommend David and his staff.

Fantastic experience: David (Apple Property Services) was outstanding helping me with both renting out a property and getting my house sold as well helping with all associated paperwork, even after we had sold our home, David was still at the end of the phone

Negative experience: Extremly unprofessional!!! Never dealt with such less regards. Never had such a bad experience! I'm afraid your agent David needs more training on how to deal with clients!

Negative experience: Worst experience when u contact a estate agent to get a appointments specially david need experience hes not a professional to work with public .. I dont recommend this agent..

Fantastic experience: Thank you to Kimberley and the team for your fantastic services and amazing value for money service. I’ve been renting my homes for 30 years and you are by far the nicest agents I have come across. I would highly recommend to any one.

Fantastic experience: Thank you to Kim and the team for helping me from start to finish with property. I would highly recommend these agents to everyone.

Fantastic experience: I would give 5 STARS for David Pallock's hard work. Impressed with his out of office times. I am a first time landlord too. Without him it would be difficult to manage my property. I have had few issues with property rented and he helped out to sort out the issues quickly. Reachable all the time. Thanks, JOSEPHINE.

Negative experience: VERY POOR SERVICES BAD EXPERIENCE EVER THEY DONT REPLY YOU SPECIALLY GUY CALL DAVID NO EXPERIENCE AT ALL NEED TO LEARN HOW TO TREAT CUSTOMER FIRST COME FIRST SERVE BUT UNFORTUNATELY HE DONT DONT ABOUT THIS HE CHOSE HIS OWN PEOPLE ... MAKE YOU WAIT LIKE AN IDIOT ,,, BE CAREFUL WITH THIS AGENCY

Negative experience: Surprised I had such a bad experience due to the amount of good reviews on here.. maybe I was just unlucky. Had a viewing this bank holiday Sunday booked but never received confirmation. The opening hours say that it's open Sunday from 10 but called the office and David multiple times but no one picked up. Eventually got a text after I text David asking if it was confirmed and was told it was Monday not Sunday, asked to clarify as email said Sunday and got a one word reply saying today. Ten minutes before I was due to leave got a text (again no call) saying tenants cancelled. I asked when we'd be able to rearrange as it was quite inconvenient and didn't want to wait around all day and just received a rude text saying it wasn't his fault. I appreciate it may have been beyond his control but had 0 apology and seemed like we were just being a complete nuisance. Wouldn't use again.

Negative experience: Agent left without waiting and when called didn’t picked and we called from other number, agent picked the call and starting lying and arguing.

Fantastic experience: Cannot recommend Apple highly enough, David and his team have been nothing short of helpful, professional and knowledgeable from first contact to follow up. They respond promptly whatever method of contact I have used and have found what I consider to be an Excellent tenant for my property. They keep costs low but offer an above average service, I just wish I had found them years ago, do yourself a favour and speak to them after speaking to the high street agents and you will see what a truly great service you could have for half their price.

Fantastic experience: As a multi landlord i could not be happier with my decision to change from my previous managing agents (a well know national brand) to Apple Property Services. They ensured the transition was smooth and straightforward. They made sure to advise me along the way, keeping me informed at all times, and have dealt with any property issues promptly. I am confident my properties are in safe hands. I have recommended Apple Property Services to my family and friends who have also decided to use their services and we couldn’t be happier. It’s refreshing to come across an agency who actually does what it says on the tin!

Fantastic experience: Thanks for all your hard work!

Fantastic experience: Great letting agent . any issues dealt with swiftly and efficiently

Fantastic experience: Apple property services offered efficient and fast service at very competitive rates. Highly recommended.

Fantastic experience: Having previously used 2 of the well known agents locally, I was approached by Apple Property Services to market my property. My only regret is not finding them sooner. They took brilliant photos of my property and marketed it immediately. David has been available at all times and always looked out for my best interests. He found me not one, but two tenants within a week- a task the other agents had been unable to achieve. Their fees are half of those of other agents but they are worth their weight in gold. I would not hesitate to recommend this agency.

Fantastic experience: Highly recommended. Don't go anywhere else. David is excellent .

Fantastic experience: Excellent customer service, would highly recommend. Even returned my call out of work hours. Very prompt & professional service unlike some of my previous dealings with agents. Thank you very much David & Kim.

Fantastic experience: David And his team from the outset have being nothing short of fantastic. He is always contactable and deals with any issues promptly making sure both landlord and Tennant are always happy and well informed. I would strongly recommend him and Apple property services.

Fantastic experience: Would highly recommend Apple Property Services to anyone looking for a letting agent! They guided us and made sure we had everything we needed and the customer service was impeccable. Any issues we've come across has been quickly solved by them and we couldn't ask for anything more!

Fantastic experience: We could not be happier with Apple Property Services. They work round the clock to provide a good service. They have worked so hard for us as a agent and gone above and beyond. We had so many more viewings than with the previous agent and secured a tenant in time. Thank you so much for all your hard work.

Fantastic experience: APPLE properties have been supporting my search for the correct property and I am delighted with my choice. David Pollock our manager from Apple properties has been there whenever required and supported us throughout. Very Satisfied excellent Service . Lynn Barsi.

Fantastic experience: As a first time landlord it’s quite daunting to find out who to trust and who offers the best service. After a lot of meetings with other estate agents I found Apple Property Services (in particular David) to have the most knowledge on my property and know all the ins and outs. From then on it was a very smooth process and I managed to get my property let within a couple of weeks David was very transparent from the beginning and has helped me throughout. All in all, I’m very happy I’ve chose them.

Fantastic experience: David was extremely professional and informative and after finding us our desired property worked diligently to conclude the contract so we could move in on our desired date. Highly recommended.

Fantastic experience: It was my first time dealing with an agent and I had my doubts looking at pastr experiences of my friends. But David was different and had been very helpfull in clarifying all queries. I really recommend David and Apple Property Services for any let and purchase deals. Good luck David..

Fantastic experience: I was a bit sceptical at first going with a small estate agent vs. the usual high street names, but very glad I did in the end. Not only did I save a lot of money esp. with the special offer Apple Property had on at the time , I received a fantastic dedicated service. David gave me all the details I needed as soon as I got in contact with him, and communication was efficient from start to finish thanks to his prompt responses via text messaging. He understood exactly what kind of tenants I was looking for, managed to bring in a variety of potential tenants who came to view my property (almost as soon as I signed up) and he weighed up all the options for me. I appreciated the fact he understood my concerns and preferences, not trying to push me towards one or another choice, plus gave me his honest/professional opinion of which one he would go for. David was also very flexible with arrangements, was happy to accommodate all my specific requests (eg updating contract clauses, money arrangement etc.) and remained contactable outside of business hours. Very happy with the experience, highly recommended to all landlords for a tailored value for money service.

Fantastic experience: Me being first time in UK and nobody really able to guide me how to find a good agent, by Chance i came across David's advertisement. After Meeting him during my first viewing i got rid of all the fears which People warned me about the bad agents who just try to get the fees and disappear. David not only helped me to find the Apartment but also helped me to understand the letting process in UK which is very different from in Germany and India. He is very transparent and fair ans was quick enough to Close the deal. I recommend him especially to the People who are foreign to this Country. Thanks David.

Fantastic experience: I am what you would probably call a diffcult client, since I am an international ex-patriate in London. But David has been very helpful and professional in his approch and has helped me immensly to secure my flat within a week of arriving in London.

Fantastic experience: My husband and I would like to thank David for his support and honestly in finding our new home. I would highly recommend David and Apple property services to anyone renting or buying/selling their properties.

Fantastic experience: Being first time landlords, and after a lot of procrastination, my wife and I were delighted to have found David and his team at Apple Property Services. Our bungalow in Hornchurch was let within 2 weeks of being listed and David's advice, knowledge, patience and attention was just what we needed. We wanted to find an agent we could build a working relationship with and it was a no-brainer to instruct David to provide us with a fully managed service moving forward. We would highly recommend Apple Property Services.

Fantastic experience: Excellent service fast efficient reliable and friendly

Fantastic experience: Our flat was beautifully advertised and attracted just the right clientele. They took it first time of viewing. Nice and friendly agent. Very informative and professional!

Fantastic experience: David and his team were true professionals from start to finish. I have been a private landlord for over 15 years so I’m qualified to comment/compare his service/fees vs other letting agents. Its refreshing to have a firm such as Apple being so attentive to my needs (as opposed to their own). David was transparent and honest from the initial contact and was always contactable during our search for new tenants. His fees were very competitive (potentially market leading) and his service was good value for money. We found tenants within a matter of days and Apple handled all the checks and paperwork on my behalf. I would highly recommend Apple Property Services to other landlords.

Fantastic experience: Excellent service, Kim was very helpful and prompt. Thanks for making my first rental experience easy!

Fantastic experience: If you’re looking for a friendly and reliable estate agent then this is the place, David is very helpful and has excellent knowledge in the property and letting market, he has helped me every step of the way and is always there whenever I need him. Definitely recommend to everyone, you will not be disappointed.

Fantastic experience: A good first experience dealing with Apple Property Services, Hornchurch. Excellent customer service; hassle free experience. David and his team were extremely helpful, efficient and friendly. Will highly recommend, Thank you.

Fantastic experience: estate/letting agents has such a bad reputation, extortion charge, shabby services which I am experiencing now, couldn't wait to shake them off, until I stumble on Apple property service, still has reservation, but David always reply promptly, not afraid to answer any question throw at him. Its a jewel in this market.Go extra long miles. His charges is excellent! Never approach or trust one who is arrogant no matter how many years they are on the market. They just want your money! Keep it up David!

Fantastic experience: Fantastic Service. Always goes above and beyond what is expected. I couldn't imagine using any other estate agent to rent or manage my property after the service and peace of mind you have given me. Thanks David!