Northwood Romford

Negative experience: Same as others around Nov/ Dec 2024. In decline since May 24 when every payment started to be late & random, with no communication. Other bills affected. Certainly not 'Guaranteed' risk free/ stress free or 'on time' every month . Romford office (Scott Wilding) now with the Insolvency specialist/ Bankrupt. Now have my property back, but out of pocket and with a Tenant in property. Waiting to hear from Insolvency specialist for any money owed. Head office promised Insolvency will be in touch by 02nd Dec. Still not heard anything. Probably best to avoid the closely conected Southend, Clacton/ colchester, Brentwood franchise Branches.

Negative experience: Hi, anyone got any message or update from Northwood Romford insolvency agent? I am a landlord, last 4 and half years I was with Northwood. They never ever paid my rent on time . Now my rent is overdue for 13 days. When I called some time someone answered and shouted at me. They say contract head office. No answer from head office, no reply for email. I am really under stress. My property is 3 bedrooms house Last four years they are not even paying a two bedroom house rent . No rent review, tenants say they are taking direct debit from their account. One day their head office say go to ombudsman. Landlord please be aware, don’t put your property to this agency. Thanks

Negative experience: Started off great, not so good last six months,it's sad.

Negative experience: I have received an email from the head office say that an insolvencies agency will contact you on Monday. Thant's mean they are bankrupted and we all lost our money. I went to the office yesterday , It's closed.

Negative experience: As of the 26th November I’m also still waiting for my rents to be paid!!!! How can I pay my mortgages if I’m not receiving any rents!! Same as the lady in the last review, my rent payments are getting later and later! No reply to emails, not answering calls or WhatsApps.

Negative experience: As of today the 15th of Nov, I am officially in debt because Northwood has refused to pay me. This has been happening for the past 4 months at least, where they have been paying late. This month is the worst so far. We email/call and get no reply. I would mention that for the past 7 years that we have been using Northwood, we have had exceptional service, It's a shame that it has now come to this. If they are having liquidity issues, the least they can do is communicate and let us know exactly when we would be paid, not replying to emails or picking calls is absolutely unprofessional and shameful. I would not be renewing my contract once this current one ends.

Negative experience: I am a Landlord and they have been late on their guaranteed rent payment for the past 5 months. The service has really deteriorated in the last 2years.

Negative experience: as a landlord i would not recommend this company as they are very late paying the rent to you, my tenant also tells me that northwood take ages to respond to any queries, the last 4-5 months my rent has been 2-3 weeks late and this month is 2 weeks overdue already and you can never get to call them on phone as phone always goes to voicemail and they never call you back

Negative experience: Do NOT trust this company! I am a landlord and Northwood have not paid 'guaranteed rent' on 3 properties. Where is the guarantee in this? They do not answer the phone or reply to any emails. Will take legal action against them now. AVOID.

Negative experience: I gave my property in good condition. With all safety certificates gas electric report, and appliance cooker. And all works in good Now I see the tenant started to damage my property in 3 months time since she came in. She started to damage window handle bathtub handl, carpet With underlayer 85% in good conditionmissing on the living room now the carpet missing, also painted radiator, painting wall without asked permissions, and etc etc etc. Also, fake called gas smell, because tenant doesn't know how to use the gas cooker. I received called from Sharon about gas smell, I gave my instructions to her to call emergency gas service from British gas or from havering council, which they're faster in the area for emergency gas situation. and tell the tenant to evacuate the property and close the main gas valve (normal procedure). Sharon prefers to call their contractor rather listen my instructions, And convinced me. I tried to refuse it her and Fallow my instructions but she wouldn't listen me, Results it wasn't any gas leaking and gas smell. Only false alarm from tenant. She doesn't know how to use the cooker. Results the Northwood charge me almost £100 for call-out from their expensive contractor. I was angry an upset because Sharon didn't mention even about expensive contract call-out So I called them. Mr Steve pickup the phone. Useless. He Dump the case to Sharon. Which she told me they will response to me soon and try to reduce the price from their expensive contractor call-out. Nothing happened. I try to call the manager Mr Brian directly and. I hope will do something about this matters in my property and look after my property. I hope the tenant not ruined my property. Because the deposit will not be good enough to repair all the damage. At moment I manager to repair it the damage window handle bathtub handle, trickle vent etc etc by my self with my personal contractor I give 1 at moment Let me see in future what other things No rent on times I must go in presente every month. Because the never answered my email messages and call Contra already finished. They refused give back my property never rent review after 3 years. My property worth now 1.300 per month They still give me £825 they don't want increase No apologise for delay. No information. No call no messages. Useless

Negative experience: ****LANDLORDS BEWARE**** Do not trust this agent with your property unless you want to be lied to and ripped off. I trusted SCOTT WILDING and his team to rent out my property and have been left with a large amount of damage done to the property, no notice period of the tenant moving out and definitely no rent guarantee. They charged me £360 saying that all the locks at the property had broken, as it transpires, the police had broken the doors to get their tenant out of the property. When I asked why the cost of the locks had been charged to myself, I received no reply. That is the kind of tenant you will be getting from this agency. I believe they were using my property for social housing. I received a call to say that the tenant had left and they were putting another tenant in the property. I advised that if the tenant had left, I would be taking the property back. The rental payments then stopped pretty much straight away, without any notice period at all. I was told that I couldn’t take my keys back for another week as they said that they were painting the walls. When I finally got my keys back there was no painting done at the property whatsoever. When I asked them why I was lied to I got no reply. When I finally got the keys back and was able to check the property it was in a terrible state. It needed an industrial clean, complete decoration throughout and the gardens were completely overgrown. They had also dumped the old tenant’s belongings in the cellar for me to dispose of. I advised them to hold onto the deposit because of the work that needed to be done on the property and they told me that they didn’t take a deposit, and said that all they could do was to offer me £100 towards getting a gardener. I have had to spend a lot of money getting the property into a liveable state again. I am now going to have to go through the process of complaint to the Property Ombudsmen to receive some compensation. Very unprofessional and awful customer service do not use this agent !!!!

Negative experience: Dishonest, rude and highly unprofessional organisation. I received a parking notice for parking outside their office when it was closed! For just 15 minutes, from 18:25, to 18:38. I parked to collect food from the pizza shop next door so had an eye on my car the entire time, had they needed their parking space, I would have happily moved my car immediately. The ticket company euro parking services fined me on the grounds of: “parking on the premises whilst failing to enter registration number at the kiosk on site.” I appealed this immediately as I argued that I could not enter my registration as their office was closed. They rejected my appeal so I got in touch with this office directly. The director called me and I explained how unfair the ticket was. He understood my point of view and took my registration number and said he will contact the parking company. The next day I contacted the office to get an update on the situation, I couldn’t get through after several calls as I was clearly being avoided but my wife managed to get through with her number. During her conversation she was told that they couldn’t do anything about revoking this notice even though I had a conversation with the director himself the day before who said he will do something about it. At the end of their conversation my wife was told that the director would be in the office the next morning so I can discuss the matter with him then. I visited the office the next morning, only to be told the director was no longer in the office. I then recieved a call later in the day from his PA saying that there is nothing they can do about the fine. This company essentially gave me false hope by lying about doing something to revoke this fine when they had no intention of doing so. Unfortunately, I’m now left with a £100 fine to pay because I parked outside a closed office only to visit a shop next door. The funny thing is, the estate agents do not receive a single penny from this fine! Ironic how an estate agent is happy for people to potentially receive CCJ’s over not paying unfair parking notices which adversely affects their chances of obtaining a mortgage.

Fantastic experience: “I'm not one normally to write reviews, but I cannot thank Sharon and her manager enough for everything, they went above and beyond to help me with my move! They are an amazing team, very professional and efficient in their services and deal with empathy intact! Sharon has been excellent my one point contact and surely she won’t be judgemental but will cross all extends to help ⭐️ Sharon has restored my faith in estate agents, surely angels like Sharon and her supportive manager who approved her actions to support me⭐️do exist still in this materialistic world⭐️I would highly recommend them! Most importantly I feel one woman empowering another woman in time of needs~so surely my piece of advice….. estate agents should employ more and more female staff who can sense and feel for female clients traumas…. one going through. To emphasise I have never had staff like Sharon in last 15 years in my multiple dealings with several estate agents in this country. For me she is my god sent angel⭐️

Negative experience: These agents are very rude & Money Grabbers. I parked my car by mistake in front of the office at night time around 7:30pm when their office was closed. They send me a parking ticket of £60 through their camera. I called them and explain them But these crooks refused to help and said i must pay them. May be this is a new way to make money for this estate agent. Avoid them and Raise your voice so no other can be their prey

Fantastic experience: Very helpful and welcoming experience

Fantastic experience: I would recommend, got myself a nice apartment with them for a 6 month contract and not much deposit, amazing deal..!!

Fantastic experience: I should really be giving 5 stars, but there is always room for improvement. Dealing with Brian and the team was so straightforward, and they eaven made it simpler by walking you through the entire process. It does also help when you share similar values. Thanks Brian, Sharon and the rest of the team at Northwood.

Fantastic experience: Just rented a flat though Northwood and had a very smooth experience. Would definitely recommend them.

Fantastic experience: Having used their rent scheme for many years with no issues I thought I would use their services to sell the property. The valuation process and viewings were handled by them and offers also. The handholding by Robert King made the difference and I would recommend him and Northwood Romford

Fantastic experience: Very good service from Keisha lee help me get back into my property in no time I locked myself out and she provided excellent service an a locksmith was round in no time thank you very much very good service

Fantastic experience: Having used Northwoods for the last few years as my managing agent, they then navigated me through a tricky sale of my flat. Carly and Beth have been so helpful and professional that I would thoroughly recommend them to anyone needing either management, letting or sales.

Fantastic experience: I have never taken the time to write a review before but my experience of conducting business over six years with Brian King-director of Northwood Romford- is a very positive one; he is professional,personable,reliable and has a good understanding of my needs;he goes out of his way to help.I value the advice and support he has given, and continues to give me.I am completely satisfied by the service and efficiency that both him and his staff provide and highly recommend his company.

Fantastic experience: 5 stars are very less for Mr.Robert King. I would advice anyone wanting to buy a house or rent a house to go to Northwood Romford for a delightful experience. Robert is very cooperative, patient and always answers your call which no estate agent does nowadays. Even post the sale the follow up was really impressive. I can’t thank Robert enough for his time and assistance.

Positive experience: I have few issues but they was quick to deal with them.they always look after the issues and try their best to solved them .

Positive experience: Nice place

Negative experience: Had an issue in flat they managed. Could not get hold of them. No contact details

Negative experience: Landlords avoid at all costs. Constantly chasing the rent for my property. Never paid on time!

Negative experience: Total rubbish agency if you are a tenant they always mess you around on repairs. They never get back to you when they say they will they feed you a load of old nonsense. I have had 2 so called supervisors say to me over the past few months about a fence repair. "Well if you don't like it then you know what you can do" I have even been accused of damaging the fence myself. I have been a model tenant with them for over 10 years now and it is the same old story with them everyone something needs doing. I would give them minus stars if possible. Now having finally getting ot into a new place the thieves are refusing to pay my 1 months extra rent back that I paid at the begining. I paid 2 months rent upfront

Fantastic experience: Brian King is an excellent professional and i would recommend him to anyone. He is shows attentiveness, patience and he always puts you as a priority. We appreciate his services and hope he gets all the recognition he deserves.

Negative experience: Stay well clear con men

Fantastic experience: I decided to go with Northwoods Romford office to sell my flat as I have generally heard great things about them, it certainly lives up to the mark. Absolutely stream less from beginning to end , no hassle or complications they dealt with everything so professionally which took the pressure off me and made it look so easy. Thank you all at the Romford office I will certainly be dealing with you again in the future. Superb .

Fantastic experience: If there is some one who looks after the property in heaven it must be these people the best there is a swear

Negative experience: Landlords, avoid at all costs! Northwood's negligence has resulted in serious issues at my property. When attempting address the issues, the branch manager Brian was extremely rude and unhelpful - which is putting things nicely. Despite being on their guarentreed rent/fully managed scheme, the property has gone uninspected for well over a year, which was blamed on Covid-19/Lockdown. I told Brian that I should have at least been informed that property inspections were not going ahead and his response was he "assumed" I would know. The conversation continued with a series of lies and contradicting messages about the state of the property, all in an attempt to not admit any form of liability. I am starting legal proceedings against Northwood, but this review stands as an honest warning to other landlords.

Positive experience: My niece has had both good and bad service

Fantastic experience: Couldn't of been more helpful

Fantastic experience: Great service fast and efficient Brian keeps me updated with everything. Very professional at all times I'm proud to be a part of this.

Fantastic experience: Fantastic team. Couldn't help me enough. Amazingly helpful and comforting. Update. Having been affected financially by Covid and depression, I found that I need some help and support from Northwood. I would like to personally praise both Brian King and Sharon Toulson for their utter compassion and a service way above and beyond what I would have expected. I would advise anyone who is looking for both rental and properties to buy, that they have a serious conversation with the guys here as the service you get is too marque. Thank you

Fantastic experience: I have found Northwood Romford to be Professional and helpful and always willing to go the extra mile.

Fantastic experience: I’ve known Brian from Northwood Romford since 2013 when I first rented a property from him. Until now I am grateful for all the services he’s provided. I’ve recommended a lot of people to Northwood Romford because I know that they won’t and haven’t been let down by the team. I speak very highly of Brian and Adam as they always quick to respond to any queries and their services are at an exceptional level.

Fantastic experience: I relied on northwood romford ..and they did not let me down ..they found me a grait apartment just Wear I wanted to live ... Brien king ..and Adam..grait people ..and the administration is top notch ...buying or renting I would recommend Northwood romford as I have used them for bothe and I am extremely HAPPY BIG THANK YOU TO ALL THE NORTHWOOD TEAM ...Charles Maybank

Fantastic experience: I have recently used Northwood to rent out my house after they were recommended to me via a friend who had also used them for the past few years. They have been great, my rent has been paid on time each month, and they have always responded to any questions I’ve had very quickly. A special thanks to Brian, Sharon and the rest of the team for going above and beyond and making this a stress free process for me.

Fantastic experience: Northwood have provided an outstanding service to me with regards to renting out my property, especially during these very difficult times. In particular, Sharon in the office has been incredible with a professional, efficient and all round friendly service. 5*

Fantastic experience: Top Service From A Great Company No Problems At All Leaving Them To Manage My Property A* Service

Negative experience: Do not give your property to this estate agents ! Payments are late, they don't keep on top of the maintenance or the property nor inform you there is a issue until your property is ruined! Brian s a lier and gives out contracts to the tenants that you haven't agreed! And sharon is rude ! And this is the landlord on a friends account

Fantastic experience: Brain Manager work all the time text him call him he give you info and understand what you mean had a good time with them

Fantastic experience: PLEASE READ THIS REVIEW. I have been using Northwood Romford / Brentwood for a couple of years and was introduced to them by a family member who also uses them. Earlier this year I decided to set up a property company buying a large number of flats. Whilst my experience with northwood before that date was good it wasn’t until I started dealing with them daily that I realised just how good they are. They are all very proactive and always provide solutions not problems. Of course as a landlord you have to make some decisions but their experience and know how makes it effortless. This means as an investor you can get on with being just that. Your don’t need to get caught up in the day to day admin - which can be very time consuming. Also one thing I should also mention. The flats I have bought had a mixture of existing tenants with another agent. In contrast the other agent who has a national presence and I would say is many time bigger than Northwood - is a complete joke. They do not offer rent guarantee. I can’t paid my rent in drips and drabs. Tenants don’t call the agent because the agent is so unresponsive - so they call me instead. They are withholding rents. Their central account team is a mess. Even the regional manager can’t resolve issues effectively. I am outstanding rent payments from early January because they made the mistake of paying to previous landlord. So on contrast I simply could not do what I do without Northwood. I get my rent every month on a set day - even if they don’t rent it out. And in times of extreme panic like what we experience today it really does give me complete piece of mind. On one hand I don’t want to tell everyone my secret to running a successful property business but in this case I really have to because I’m so pleased. Thank you all at Northwood. I won’t mention your names but you will no doubt recognise who this is from .

Fantastic experience: Renting is a very new experience for me. Brian King and Adam made the whole thing so easy. It was a case of handing over the keys and they did the rest. Very professional.

Fantastic experience: Northwoods have made letting my property very easy, their guaranteed rent scheme is very easy and the rent is paid on time, after meeting Brian at my property and being given clear details and the litriture to read it made total sence to allow northwoods to rent the property for me. I would highly recommend northwoods to any landlord .

Negative experience: Not true to there word .watch your property.!

Negative experience: I would strongly recommend steering well clear of the Eastbourne branch of Northwood UK. Completely unlawfully, their staff instructed the disconnection of my flats water supply which was a shared supply with one of the properties that they let, leaving my tenant and his young family without any hot or cold running water. Despite this clearly being a shared supply, most likely since the flats were originally converted some 30 years ago, I was accused of stealing water from their property, even though my tenant pays water on a rateable value! In trying to resolve this in an amicable way, I found the member of staff that I dealt with to be rude, unneccessarily argumentative and aggressive, with a callous lack of empathy for the appalling situation that she had caused. Despite escalating this to Director level within the Eastbourne branch, they continue to bury their head in the sand and deny any wrongdoing leaving this situation unresolved and the family without their water supply. Given the awful behavious exhibited, I would not want these people managing any of my properties on my behalf, neither would I want to be a tenant having to deal with them in a regular basis. A terrible business and would get 0 stars if that was an option.

Fantastic experience: Great reliable, professional company at all times.

Fantastic experience: Dealt with us very quick and helped us and extremely friendly and helpful would definitely recommend Northwood uk

Positive experience: I have found Brian and the team very helpful over the last 10 plus years. If you are looking for a good service and guaranteed rent. This is the company for you.

Fantastic experience: I have been renting from Northwood for over 8 years and they are always friendly. Polite and very helpful. I’m a very happy tenant

Negative experience: Poor communication regarding neighbours let anybody rent and wreck. Stay well clear of these cowboy outfit.

Negative experience: I have been there few times filled paper work out and still get refused even though I have the money coming in and good credit they dont seem to care Ithe group viewings are a waste of time and unprofessional for other others i would not recommend this estate agents at all

Fantastic experience: Northwood are brilliant. They helped us to find a home in only a few day and we are delighted with the professional yet friendly service we received. A big thank to Brian and his team at the Northwood Romford branch for everything. You have made our dreams come true and I highly recommend Northwood to anyone looking for a home. These guys are the best you will not be disappointed.

Fantastic experience: Friendly and prompt response to all the queries.Good advice and support from the initial interview to the final agreement.Excellent service .

Fantastic experience: Northwood made renting out my property a very easy straightforward experience. They provided me with a totally professional and friendly service that gave me peace of mind and the reassurance I was in the hands of experts. I would highly recommend them.

Negative experience: How this company have business I do not know!!! So I’m interested in a property they have placed on right move, so I call them (5/6 times) and get no answer so I decided to email them to find out more details. It takes 2 days for someone to come back to me and it’s a text with a date and time for a viewing. I then try calling again no answer so I email back to say ok I’m happy to go ahead with the viewing (even though it’s not what I asked) but can I make it at 6 rather then half 5 and get no response. I then call again and this time I get an answer but told there’s no one in lettings. I mean come on talk about lack of customer service!!

Fantastic experience: Excellent estate agents, very professional and was always a phone call away. Very attentive - we did not need to worry about a thing. Would definitely recommend.

Negative experience: Good for landlords, not so good for tenants. repairs take ages or never happen. Be prepared to be threaten if you pay a day later.

Negative experience: Rubbish. Accepted my £2000 deposit put my application in then got refused by landlord,struggling to get deposit back.

Negative experience: Not fair company, avoid them!!!!

Fantastic experience: Friendly professional service, always ready to help and provide advice. Excellent property management, no need to worry, you are leaving your property in good hands with the team.