Elopa

Fantastic experience: Excellent service from Elopa. Janine is always so pleasant, and helped negotiate a great sale price, much more than we expected! Lucy and the office staff also always very helpful. Would highly recommend Janine and Elopa to anyone thinking of selling a property. Thanks again!

Fantastic experience: Good service

Fantastic experience: First class Janine went above and beyond to get the sale through, highly recommend!!!

Fantastic experience: Excellent service. Viewings organised very quickly and house sale agreed on first day! I found Elopa to be friendly, efficient and great on price. I have no hesitation to recommend Elopa.

Fantastic experience: Amazing, friendly, professional service. House was listed and sold within a day!

Fantastic experience: A very simple and straightforward selling experience, would recommend and use again in the future.

Positive experience: Friendly service. Great at getting back to queries quickly.

Fantastic experience: Absolutely amazing woman janine goes above and beyond would highly recommend what a star

Fantastic experience: Bought and sold a few times now with elopa Janine and the staff at the office have always given a fantastic straight forward service. Kept upto date with everything Keep up the great work Look forward to dealing with you again in the near future

Fantastic experience: Great service from Janine and Team would highly recommend

Fantastic experience: All dealings of my mortgage that went through Elopa were spot on every time.

Fantastic experience: Perfect service from start to finish. Janine was a pleasure to deal with!

Fantastic experience: Thankyou Janine Hegarty Bell for an amazing service you valued my property and said it would sell quickly two hours later it was sold !! Not only did you sell our home but you also helped us secured our new one ! What a service and always just a call away if we had any questions which you again responded quickly too !

Fantastic experience: Very impressed with Janine who put us at ease with her knowledge and professionalism from our first meeting. We were kept up-to-date throughout and even when there was a hitch at the last minute she sorted it out ! Very very impressed

Fantastic experience: First class service from start to finish. The process was straight forward and communication was very good. Elopa were supportive and helpful, selling a house can be stressful but life was made much easier so thank you to Janine and the team. I would have no hesitation in recommending Elopa, the service I have received has been outstanding.

Fantastic experience: Janine was brilliant throughout the sale of my home. Always responded promptly to any queries. First class service.

Fantastic experience: We purchased property which was listed with Elopa and the service was great right from the start. Arranging viewings was easy and communication from Janine was clear and frequent throughout the process. She also helped us when looking for a management service in the North East. I would not hesitate to recommend Elopa when looking to buy or sell property in the North East.

Fantastic experience: What a fantastic service. Janine came and viewed our house at a time that suited us, with no issues. She is amazing and very knowledgeable. The house was on the market very quickly and sold extremely fast! We also had amazing communication with Lucy, she was lovely and nothing was a problem. I already have and will continue to recommend Elopa to everyone.

Fantastic experience: Excellent customer service… kept informed throughout sale of property.. wouldn’t use anyone else .. big shout out to Lucy she was amazing

Fantastic experience: Janine was fantastic, really helped us through our journey making it easy from start to finish. So much better than any other estate agents we used and genuinely cares about you and your home. Thank you so much.

Fantastic experience: Polite friendly staff. Kept me up to date with proceedings.

Negative experience: Be warned, they try to charge £1000 fee to secure an offer, we did pay this as we really wanted the house but there is absolutely no mention of this at any stage. Communication is difficult and can only really be done via email. Not the best service.

Fantastic experience: Janine was super helpful from the very first minute we applied to view the house, throughout the process and even after completion. Any questions that my partner and I had, she didn’t hesitate to answer them no matter what time of day and she was so handy chasing up the solicitors! Elopa are a great estate agent and the whole process was super easy with us being first time buyers. We couldn’t have done it without you! Thank you so much :)

Fantastic experience: Had a great service from Janine she handled our sale hassle free and with a competitive price what more do you need !

Negative experience: Been trying to arrange a viewing for over 2 weeks now, not getting any answers to emails, when I try to call it just goes to voicemail and nobody gets back in touch. Very poor service.

Fantastic experience: Brilliant service from Janine and the team from start to finish

Fantastic experience: Thanks to Lucy and Janine for the excellent customer service

Fantastic experience: We've bought 2 properties through Elopa now. Great communication and all went well.

Fantastic experience: We bought our new property via Elopa From start to finish they where excellent Much better and informative than ours shall I say Janine was so helpful letting me view our new property any time I requested Thanks for all your help Janine Lee Arrowsmith

Fantastic experience: Janine and Lucy were amazing throughout my full experience. From the very beginning they were quick and efficient in all areas needed. They made the process a lot easier and supported me fully throughout. I couldn’t have done it without you thank you so much.

Fantastic experience: A 5 star service, Janine and the team at Elopa came highly recommended and after our experience i can see why. Always available to make the experience as stress free as possible, also to support and answer any requests we had, including out of hours. I would highly recommend Elopa and Janine to anyone wanting to sell or buy a property. From the initial property evolution to the eventual completion of contracts Janine and the team were absolutely first class.

Fantastic experience: Professional service, Very friendly people. Purchased house on 17.12.21.

Negative experience: It all started so well! Speed my rightmove enquiry was dealt with and viewing arranged. Offer was placed and accepted within the hour. After offering in a few houses I was aware of things I would need to provide for the sale to be agreed. I was not asked for mortgage in principle or my proof of deposit which I thought was very strange. Once my offer was accepted back in February I did not hear one thing from Elopa which was very disappointing with no updates at all. We didn’t even get a call to advise of key release on the day we completed or a good luck email. All in all as a buyer a very disappointing experience.

Fantastic experience: Fantastic Service from Start to Finish, excellent communication and helpful service throiughout

Fantastic experience: House sold in 10 days ! Highly recommended

Fantastic experience: Great service from Janine. Kept us updated throughout our purchase. Happily settled in our new home now.

Fantastic experience: Amazing service, fast, friendly and helpful. Would 100% recommend.

Fantastic experience: The full experience from start to finish with Elopa was superb. The full team went above and beyond keeping us updated throughout the full process - our house sold within a few days! I would definitely recommend them and 100% will be using them again in the future, thanks so much for all your help!

Negative experience: They were helpful in terms of successfully purchasing the property however the ethics of the company is questionable, they are for the seller of the property and we felt pressurised into further expenditure of paying the sellers estate agent fees on top of our fees to secure the home. Also on completion day they weren’t contactable. We were sat in a public car park with all our belongings and ended up having to go through our solicitors and sellers directly to obtain the keys.

Fantastic experience: Janine was excellent, very friendly and knowledgeable, my house sold quickly. I would highly recommend.

Fantastic experience: Very informative always answered my questions quickly

Fantastic experience: This is the first time I have used Elopa and was very impressed. I had initially met their Sales Representative, Janine Hegarty-Bell on a third party basis with a previous house sale, and found her to be very efficient and she always went above and beyond expectations. The service with a Elopa was no different, it was excellent from start to finish and the office staff (who were always polite and courteous) were very helpful, assisting both myself and the buyer with any queries that arose. Furthermore, the price was very good too. Needless to say, I definitely recommend Elopa.

Fantastic experience: Excellent agents, professional, efficient and costs were favourable. Kept us informed at every stage. Definitely recommend.

Fantastic experience: Realistic valuation and house sold for asking price within a few days of advertising. Communication was good and support offered throughout would certainly use again.

Fantastic experience: Amazing service

Fantastic experience: Janine had a buyer for our home and got it sold for the price we wanted. Janine also helped us in the search for our next home! We have also recommended Elopa - Janine to a number of people. Thank you

Positive experience: Mostly excellent service from Janine and the girls - only issue was sometimes problems with getting through on the phone but appreciate probably COVID related. Sold our £750000+ house much better than a very high end estate agent who would have charged us £6500. Elopa’s fee £1000+ VAT

Fantastic experience: excellent help with finding a buyer, always 'on the ball' with what was needed next !!!

Positive experience: This would have been a 5 however there were times it was difficult to get hold of someone to talk to

Fantastic experience: Great way to sell your house. Why wouldn't you use these guys to sell for you....it's totally free with no estate agent fee's to pay plus the customer service is really great.

Fantastic experience: We have used Elopa several times now to add properties onto our BTL portfolio. Janine in particular has always been really helpful, great service and goes the extra mile to make sure deals are done as smoothly as possible for both buyers and sellers. Definitely would recommend to others as any transaction with Elopa involved is a smooth one.

Fantastic experience: Excellent and prompt service - thanks for for all your help in making our house sale stress free

Fantastic experience: We sold our house with Elopa for free. Janine and the rest of the girls in the office were always helpful and ready to assist. Thanks for all your hard work.

Fantastic experience: We've used Elopa several times to sell properties and much prefer them to high street agents. Better value for money and speedy communication. Would recommend.

Fantastic experience: We were delighted with prompt and efficient service from Elopa, from valuation to completion nothing was too much trouble. Highly recommend.

Fantastic experience: We sold two houses with Elopa, and the communication and service was great with both. Also much cheaper than your usual high street estate agents. Would highly recommend.

Fantastic experience: I couldn’t fault anything about my dealings with Elopa. -Their terms of business make absolute sense. Other estate agents charge a percentage fee based on the price of your house but yet don’t do anything more for you and your money that you pay extra! -it’s simple and not complicated to list with them. Photos were done quickly and the photographer was non intrusive. I was happy with how they were presented and how they’d been taken. -no sign up fee, no tie in, if you want to leave; you can without paying a fee. -I had 5 quotes from different estate agents and Elopa priced my house within the range. Didn’t mind baffle me - just gave me what I wanted to know - how much is my house worth and how much can I sell it for! -Achieved a sale within 2 weeks and at asking price. -staff were courteous, knowledgeable, up to date with their information and a pleasure to deal with. -I was kept informed with direct, concise and factual reports. -All viewings were chased up for feedback and shared with me. -had courtesy calls to make sure everything was going ok. -I would totally recommend Elopa. I note some reviews are less than complimentary which I respect everyone is entitled to a true review however had this been another company with a tie in fee and you weren’t happy - how would you leave and go elsewhere without it costing you? For that reason alone I’d try Elopa and see what happens. You may be disappointed and leave - it will cost you nothing. My experience tells me you won’t be disappointed.

Fantastic experience: Great service and always available for advice

Fantastic experience: Excellent service from start to finish..kept me up to date with everything..sold in 1 day you cannot ask better than that...would definitely recommend..thank you Janine for a first class service..x

Fantastic experience: Absolutely can’t thank janine and the team at elopa. Sold our home in three weeks with no cost to us. 100 percent would use elopa again. Couldn’t do enough to help us

Fantastic experience: Janine had my house on the market within hours and we sold it within 5 days!! Unfortunately the sale fell through due to the buyers circumstances however elopa had viewings booked within the hour and I sold the house again pretty much the same day!! Excellent service wouldn’t hesitate to use elopa again!!!

Negative experience: Worst dealings with 'estate agent' ever. Mis informed re tenure. Very rarely answer phone. Reoeat messages ignored. Doesnt introduce heeself or compamy if you get a call. Persistent emails and telephone messages eventually respinded to then complains she is working out of hours!. Pressured re £1k commitment fee - to pay venfors selling costs. Told your husband refused to pay it which he did not. He didnt even know what it was!. Added £1k to offer rather than loose £1k if chain collapsed. Told if I bought a new build I woukd be asked to pay £500 deposit. A deposit is taken off final balance. When I ask why she doesnt answer phone tells me she cant answer 2 phones at once!. I take a low offer on my property - state I am still in dark as no respinse re my offer placed on day of viewing 11 days later. Asked "what do you mean". I up offer without being told whether 1st accepted then asked for £1k comittment fee and still no idea if 2nd offer acceptrd!. Told "its not my house I can't make decision" and "no offer accepted unless proceedable". Condescending, unprofessional and appalling attitude. Avoid and in particular Janine. I will spend my £350k elsewhere and seller's can pay their own selling fees. Avoid and don't tolerate the appalling attitude and lack of tesponse and duff information.

Negative experience: Firstly, they don’t even answer the phone. When they do answer they are not helpful at all. I rang and left my number with them with queries few times but not a single time did they give me a call back. As an estate agent I find them to be extremely unhelpful.

Fantastic experience: Speedy, Honest and hassle free. They deliver what they offer - Recommend A* Sold my property within 24 hours of the advert being made live!

Negative experience: Got through to this place and was kept on hold for 10mins until I had to put phone down.All I wanted to know was if a property had been let or not!!!!waste of time

Fantastic experience: Sold my house in 10 days for the asking price! I didn't pay a fee either!

Negative experience: I would advise you if you have to use Elopa to get everything in writing. We had a pretty negative buying experience with Elopa. They took our information down incorrectly twice over the phone, once from my partner and once from myself. They then relayed the incorrect info to the seller. We formed the contract based upon the assumption Elopa had relayed the correct information. Chain subsequently broke down and then the Elopa rep denied all knowledge because conversations were over the phone despite the fact they issued us documentation to the contrary. They eventually agreed to reimburse us half of the money we lost only after I formally complained and threatened them repeatedly with the ombudsman and taking them to court. Kevin who eventually dealt with my complaint was reasonable, hence the two stars instead of one. We will not be using them again in any capacity. YMMV.

Fantastic experience: Brilliant service from Alex. 100% happy.

Fantastic experience: Thank you so much for a fabulous service and support and practical advice all the way through the process, would strongly recommend, thank you Joanne

Fantastic experience: Great service, good low fixed price of £899, no sale no fee, unlike other internet estate agents.

Negative experience: Restrictions setting Estate Agents up. Figures successful conversation far fetched. Opportunity for areas property prices at the higher end. £80k averages 1off payment more % fee for agents