Bridgfords Sales and Letting Agents Durham

Fantastic experience: Carrie, Gavin and Stacy were really excellent with all the assistance and support throughout the process, making the renting of our properties completely stress free. They were prompt with all request and questions raised. We would highly recommend Bridgfords.

Fantastic experience: From viewing our new home to moving in was absolutely fantastic. No stress at all. Carrie was amazing as well as the rest of the team. Thank you so so much xx

Fantastic experience: Excellent service from Stacy, who was incredibly helpful throughout the whole process with student housing, answered all my questions clearly and made everything feel easy and stress-free. She was friendly, professional and really supportive. A lovely experience overall.

Fantastic experience: Marija Acomi is the most lovley person ive dealt with and she has made me and my childrens dream come true shes very understanding and has so much respect for the job she dose

Fantastic experience: Stacy was nothing but a delight from start to finish. She made the entire renting process stress free. Nothing was too much trouble for her and she kept in regular contact to update us of the progress. She was keen to get us moved into our new home quickly and efficiently. We would highly recommend Bridgfords!

Fantastic experience: Excellent service from Caleb, Will and the team. Caleb was knowledgeable of the local area and was helpful in my property search. Will offered fantastic mortgage advice and was prompt, as well as generous with his time. A great experience overall.

Negative experience: I've heard terrible things about Bridgfords attitude to their tenants at the end of tenancy. Obstructive, laggardly and unhelpful in deposit returns despite ample evidence of tenants' absence of fault or damage, they will not work on your behalf! Renter beware and take plenty of photos and records of emails!!!

Fantastic experience: I had a very good experience with Bridgfords, particularly with Marija Acomi. She is incredibly lovely and helped me a lot with choosing and viewing properties that matched my preferences. Thanks to her professionalism, I was able to find my flat very quickly. Throughout the whole process, other members of the Bridgfords team were also very kind and communicated efficiently, which helped everything run smoothly and quickly. I would highly recommend them, especially if you are new to Durham like me. You can simply walk in, talk to Marija about what you’re looking for, and she will take care of the rest perfectly.

Fantastic experience: Marija from Bridgfords was so helpful and lovely from beginning to end, she gave me and my partner all the helpful information for the house we wanted to rent and she was very knowledgeable when we viewed the property with her. She was always happy to answer my questions and made the process stress free and easy for us. Couldn’t of asked for a better person to help us find out new home :)

Fantastic experience: Have recently been through the rental process with the Durham branch and the process was great from start to finish. From being accepted for a rental property to moving in was all handled professionally by the team and they kept us informed throughout.

Fantastic experience: Stacy S has been so helpful and responsive althrouhout the process. Which has been especially appreciated since this is my first home away from my childhood home. Gavin was also lovely and friendly when we viewed the property. I would definitely recommend Bridgfords.

Negative experience: Truly a terrible experience with Louise sawyers, I won’t go into details all I’ll say my experience was TRULY worthy of 1 star.

Negative experience: Bad experience - don’t answer telephone calls, took over 2 months to have deposit returned, poor communication in general

Negative experience: Contractors should avoid!! Fitted a cylinder in a property for this agent and despite numerous calls/emails/complaints we are still yet to receive payment, now three month overdue. They tried to pass us over to the landlord when we dealt direct with them, but we’ve heard nothing. Would not recommend working for this company.

Fantastic experience: I recently transferred my small portfolio of lettings properties to Bridgefords, and I must say I’ve been immensely impressed with the level of service. The transition from my previous provider was exceptionally smooth, and they have already secured one new tenant while making very good progress with another. Thank you, Bridgefords!

Fantastic experience: Stacy was excellent and prompt in her communication with us in beginning a tenancy through Bridgfords. Which made the process very easy.

Negative experience: Had a seriously frustrating and concerning experience with them - they withheld our deposit for over 3 months after our tenancy ended and proved highly difficult to get in touch with. This is an issue I am aware numerous other students have experienced with Bridgfords. Would strongly advise all students to avoid using this company. They clearly think they can take advantage of students by continuously delaying deposit returns - either that or they are simply incompetent.

Negative experience: Warning to avoid letting with Bridgfords at all costs. They refused to give us back our deposits for 3 months and a half - deposits manager Paddy ignored our calls and emails. Eventually received the money after threatening action. Very distressing experience; complete chancers and possible fraud risk.

Fantastic experience: The whole process was quick and straightforward to go through to let a property from Bridgfords and thanks to Stacy for being helpful and professional during the admin side to secure the house we wanted.Thanks again.

Fantastic experience: Having seen a property up for sale with Bridgford's. Spoke with them and arranged a viewing, Dan came out and showed us around and also suggested a couple of other properties I may be interested in. Following the viewings actually agreed a price on one of there suggested properties and purchased it and cannot fault there service. Would happily use them again.

Positive experience: Carrie was fantastic throughout our entire letting process. She made securing our rental home at Stanley quick and easy. We really appreciated her professionalism and attention to detail. Highly recommended!

Fantastic experience: I’ve had an excellent experience working with Carly Smith at Bridgfords. She’s been professional, responsive, and extremely knowledgeable throughout my property purchases. Carly made the buying process smooth and efficient from start to finish, always keeping me updated and going the extra mile to help. I’ll definitely continue buying more properties through her and will be introducing her to friends and family who are looking to invest in the area. Highly recommended!

Fantastic experience: Very good estate agent, I used them to sell a property. Excellent professional service from the Durham branch - would highly recommend.

Fantastic experience: Bridgfords was invited to do a market appraisal on our property and Madison did a first class job on getting our property valued. She was professional and very knowledgable about the area and the market conditions. Whilst this was going on, she introduced us to a fantastic property in Durham City that Bridgfords had for sale that suited our needs. This turned out to be an ideal property. The service was exceptional from Bridgfords throughout and Dan at the Durham city branch was thorough and customer focussed. The level of service we experienced from the Bridgfords Durham office was way beyond the normal service expected from estate agents and we were delighted with the speed and outcome and would recommend Bridgfords as your choice to buy or sell your property without reservation. Outstanding service from Madison, Dan and the team - thank you so much.

Fantastic experience: Carrie was absolutely brilliant in helping me secure my new home — from her speedy responses to ensuring I was properly settled in. Moving to a new city can be stressful, but Carrie made the whole process so much easier! She was always helpful, professional, and clear in her communication, all while maintaining a friendly and reliable manner. I’m truly grateful for her support.

Fantastic experience: Its been a pleasure dealing with Bridgfords for the purchase of my home. Thanks to the team that were all assiting to get this over the line.

Fantastic experience: I approached Bridgfords lettings about a property I’d seen online and was very pleasantly surprised! After speaking with several other agents in the area, I was feeling so deflated. Nobody seemed to have the time of day to speak to customers or explore their needs, let alone provide me with a good service. I needed to find a place to rent urgently. The team at Bridgfords were a breath of fresh air and were amazingly helpful, understanding and responsive from start to finish. I had my keys just 1 week after my first contact with Carrie who ensured everything progressed smoothly and effortlessly. All my questions were answered promptly and the process was clearly set out for me. I am so grateful to Carrie, Caitlin and Stacey for helping me so thoroughly at such a stressful time. Keep up the amazing service ladies!

Fantastic experience: Carrie was very professional and helpful! She made the whole process smooth and easy, and thanks to her, I successfully rented the apartment I really wanted. Highly recommended!

Negative experience: DO NOT USE THIS ESTATE AGENT! If i could give them 0 stars I would. They told me they could rent out my property for me, made me spent £1000 on their own maintenance people and then told me one of their contractors refused to carpet the property. Waste of time and absolute crooks. Stay away and go somewhere else, awful service.

Negative experience: Where do I even begin, well here goes. AVOID at all costs, terrible service by Bridgefords and the landlords of 7, Neville terrace. A warning to potential future tenants of buyers, do your research into this property and these people. At first all seemed well, then eventually issues started to arise from mould, fault electrics, broken floor tiles, dodgy gas pipes, a broken roof, decade old radiators that really did not work, cracks in ceilings, issues with the downstairs living room such as broken wood pannels within the floor. For months and months we tried calling, reporting etc. and every repair felt as if we had to go fight in the battle of stalingrad. eventually after the albert einsteins of bridgefords and the landlord decided to fix the roof some how they managed to screw that up too. So another long wait and battle with both parties and their grand wisdom they decided to we could leave any time.... knowing the current housing crisis in Durham from what I gather they knew how bad it was and took advantage. So we ended up stuck in the property for a good few months, I have had numerous surveyors round and contractors some even complaining that they have to fight for their invoices to be honored. Eventually after leaving on the 16th of July they had the cheek to send an email saying Me and my partner are in rent arrears. after battling to get that cleared up. As of the 24th of August they still have not returned our deposit. But yet they still have time to try sell 7, Neville Terrace. Just one final warning, please get a full survey top to bottom as we did because they will tell you the issues we got told. Stay away very well away.

Fantastic experience: Katelyn was fantastic helping me move into my rented property. She had managed to do this in a week! She was able to explain everything in detail so I could understand and was super approachable and helpful in every way

Fantastic experience: Katelyn efficiently and speedily deals with client enquiries. Excellent customer care.

Fantastic experience: I would 100% recommend Bridgfords Durham, particularly Madison and William, who made the process of buying my first home surprisingly smooth and stress-free; I was expecting to be confused and stressed for months but I don't think I broke a sweat once (until I transferred the deposit). From start to finish, everything was handled with efficiency and professionalism. The entire process was completed in just over two months, without a single hiccup – something I didn't even think was possible! William secured me a fantastic mortgage rate as well as a great insurance deal. He was incredibly responsive and flexible with his time, often replying to emails outside of normal working hours and making himself available around my work schedule – I’m still not sure when he actually takes a break! Does he sleep? Madison was equally outstanding – friendly, approachable, and always professional. Both she and William kept me well-informed at every stage, explained everything clearly, and were a genuine pleasure to work with; they both made everything feel straightforward and manageable, which as a first time buyer is such a relief. Both Madison and William are a credit to Bridgfords and their branch. They made a potentially overwhelming process feel simple and even enjoyable. I wouldn’t hesitate to recommend them to anyone, and I’ll definitely be back when it’s time to remortgage!

Fantastic experience: I just wanted to extend my sincere thanks to Carrie Rutherford , for all your help and support throughout the letting process. Your professionalism, clear communication, and prompt responses made the entire experience smooth and stress-free.

Fantastic experience: I just wanted to say thank you to the team at Bridgfords / Durham branch. Especially Stacy Shaw she's been amazing, helping us alot and also answering any questions we asked. Thank you so much

Fantastic experience: Fast efficient service from Bridgfords as always. Katelyn handled the rental of this property, finding suitable tenants and ensuring the whole process went as smoothly as possible. Thanks again

Fantastic experience: Thanks to the Bridgfords team for providing a great service, and especially to Stacy for being so prompt with emails and allowing us to move in very quickly after viewing the property.

Fantastic experience: Big Thanks to Bridgfords Lettings Durham, Especially Stacy! Just wanted to share how impressed I've been with Bridgfords Lettings Durham. Honestly, house hunting can be a bit of a nightmare, but they made it genuinely smooth and way less stressful, and a huge part of that was down to Stacy! Stacy was very helpful throughout the whole process. She was super clear with all the details, so I always knew exactly what was going on, and she was always, always quick to get back to me whenever I had a question.

Fantastic experience: I have dealt with Carrie for 2 year now with my tenancy and she has been nothing but helpful, professional and all round amazing. She has been patience with my endless questions and her assistance has been next to none throughout. Carrie is a credit to the company. Thank you again!

Fantastic experience: As a famil we had an excellent experience with Bridgfords Letting Agency, thanks in large part to Carrie Rutherford, who managed our tenancy process with impressive professionalism and warmth. From our initial viewing through to finalising the paperwork, Carrie was consistently approachable, responsive, and thorough. She was particularly patient with all our questions during both the first and second viewings as well as the clarification questions I raised regarding the tenancy agreement, taking the time to explain everything clearly, responding to emails point by point and never making us feel rushed or burdensome. That kind of calm and attentive support made what can often be a stressful process feel far more manageable. Carrie clearly knows the ins and outs of her role and brings a personal, considerate touch that’s rare to find in the property world. I’d wholeheartedly recommend Bridgfords to anyone looking for a reliable letting agency—and if you have the opportunity to work with Carrie, you can be confident you’re in excellent hands. I am hoping to receive the same quality of service during my tenancy, as Bridgfords will be servicing the property for rental payments, repairs and maintainance.

Fantastic experience: Managed to get a house sorted super quick and easy with Bridgfords. I was in an in major rush to find a new house and Stacy Shaw helped me with all the steps to complete the move and make it quick. She was absolutely incredible, extremely helpful, and so patient. Couldn’t be happier with the service from Stacy. Thank you for all the help!

Fantastic experience: I was looking for a place to rent in Durham and honestly didn’t expect the process to be this smooth — and that’s entirely thanks to Stacy! From the very beginning, she was incredibly helpful and patient, taking the time to explain every step in detail and making sure I always felt informed and reassured. She handled all my questions (and there were many!) with great clarity. I can’t imagine the house-hunting process being as easy and stress-free without her support. Absolutely brilliant service — thank you, Stacy!

Fantastic experience: Stacy Shaw has assisted me through the entire process and was very accommodating moving from Northeast to Scotland to England. She has always been available on the phone and very helpful answering any questions I have had.

Positive experience: Carrie Rutherford guided me through the rental procedure well, and answered any queries I had both on the phone and via email. Only downside is the use of Open Bank system during the tenancy check procedure

Fantastic experience: I just wanted to say thank you to the team at Bridgfords / Durham branch. Stacey and her team Leanne, Carrie, Katelyn have been fantastic to deal with. Always helpful, professional, clear in their communications with a friendly and reliable manner. I have dealt with different members of the team on several different occasions and have always received excellent service and communication. I look forward to a long professional relationship.

Fantastic experience: Great Company very helpful with any questions i had, Got me moved in as soon as possible which was great. I would also like to thank Katelyn Mavin who has been an amazing help from moving in and continues to be now offering support.

Negative experience: Rented a property through Bridgfords that was signed off as safe, yet it was anything but. I have clear photographic evidence of significant water damage to the ground floor ceiling—directly around an electrical light fitting—which we were later told had been caused by a leak from the bathroom above. Although the broken toilet was eventually repaired, the water damage had already compromised the floor, leaving it structurally unsafe and dangerous to use. This bathroom was the only place in the property that provided basic sanitation, making the entire home effectively uninhabitable from day one. Despite raising these serious concerns with Bridgfords multiple times, I received no proper follow-up or resolution. The issues were downplayed, responsibility was shifted, and no real accountability was taken. We were ultimately left unable to live in the property and severely out of pocket. A deeply disappointing experience that reflects a lack of due diligence and concern for tenant safety..

Fantastic experience: I had a fantastic experience with Bridgfords Letting Agency and especially with my letting negotiator Carrie Rutherford, who was incredibly helpful and supportive throughout the entire letting process. From the very first viewing to finalising the paperwork, she was professional, friendly, and always quick to respond to any questions or concerns I had. Carrie made what can often be a stressful process feel smooth and straightforward. She clearly knows her job inside out and genuinely cares about the people she works with. It’s rare to find that kind of personal touch in the property world, and I really appreciated it. I’d highly recommend Bridgfords Letting Agency to anyone looking for a reliable and trustworthy service—and if you get the chance to work with Carrie, you're in excellent hands!

Fantastic experience: Excellent Service, Stacy has helped make our move easy and stress free, making sure every question and querie is answered. 5*

Fantastic experience: Fantastic experience. I have had the pleasure of working with Stacy Shaw as my estate agent, and she made the entire process incredibly easy and stress-free. Stacy was always responsive, professional, and went above and beyond to ensure everything was handled smoothly. I highly recommend Bridgfords.

Fantastic experience: I had a great experience with this estate agency, and Carrie in particular was extremely helpful. Thank you!

Fantastic experience: Fantastic estate agents! Carrie has done everything she can to make the move smooth and as stress free as possible

Fantastic experience: Bridgfords is probably the best letting agency I have rented with. They are extremely professional and are very honest with every detail about their properties. Every stage of the tenancy process is thoroughly explained and guided through, and there aren't any rude surprises anywhere. A lot of my experience with Bridgfords was through Carrie, who was prompt in replying to every query and concern I raised. She explained every step of the process of tenancy very carefully and made it quite simple to move in. I am quite happy with Bridgfords and I believe it is largely due to people like Carrie who work there!

Fantastic experience: My experience with bridgeford is fantastic caitlin and carrie are easy to transact with , we were able to rent a house with no problem and its to transact with ,

Fantastic experience: I recently had the pleasure of working with Madison from Bridgfords, and I couldn’t be happier with the experience. Madison was extremely knowledgeable, professional, and patient as we navigated the home buying process. She took the time to understand our needs and preferences, and found us the perfect home in a great neighborhood. I highly recommend Bridgfords for anyone looking to buy or sell a property!

Fantastic experience: Fantastic estate agent! Got our house sold for the price we wanted and even tried to help us find a house to move Into

Negative experience: Contacted Bridgfords and arranged for a valuation. They came out on the 29/1/25 as arranged. Said we’d probably receive an email the next day with all details and to go from there. No email and again the next day nothing. Phoned on the afternoon to be greeted by someone who seemed to have a could not care less attitude. I was told the person dealing with it had not been in all day yesterday and not in so far today. Call ended with “I’ll jog her memory” Six days had passed since the valuation viewing and still not a word. I rang Dowen’s on the 4th Feb. Came out on the 5th and house up for sale before lunchtime 6th. Guy from Dowens was professional, knew his stuff and pointed out a major mistake Bridgfords had made on the pricing they were going to use when advertised. Woeful service after the initial call out.

Fantastic experience: Carrie has been absolutely brilliant for us - she has found very high quality tenants for all our properties in a very short space of time and she has been excellent in negotiating the terms of all these tenancies on our behalf without any delay. Carrie has also been constantly keeping us updated with her progress - her management and letting rates are very competitive and so I would recommend her without hesitation to anyone looking to get really good tenants into their properties on really good terms and without any stress or hassle. Oliver

Negative experience: I really had a bad experience with Bridgford letting agency .I have let a house and after finish the tenancy it take nearly a month to get back the deposit amount, every time I ranged them, they will it will reach with 3 -5 days .No proper communication and I don't recommend anyone Bridgford

Fantastic experience: I signed up to let my house with Countrywide Lettings in Durham and within a week they had found a professional tenant at the rent i wanted. I am extremely happy with their service. Carly and Faye were brilliant in sorting everything out and have dealt with any queries i had with the highest levels of service. Excellent!! 12 years on ive just sold my house through Bridgfords. I have known Carly for years and she was as professional and thorough as always when valuing the property. Her team were fantastic too. Madison booked some quality viewings and pushed the social media element too. She provided timely feedback on viewings after they’d taken place and the communication from everyone from start to finish has been top class. thank you.

Fantastic experience: Bridgfords were a pleasure to deal with from selling our house. Madison worked above and beyond to help negotiate the sale and purchase of our new property. She was constantly on the phone to all of the chains solicitors as well as the third parties involved to chase updates and to have enquiries answered. Madison was in constant contact with myself via phone calls into hours past her contracted time as well as emails throughout the day. She is a real credit to the branch and would thoroughly recommend Bridgfords for placing your home up for sale.

Positive experience: I really appreciated that the staff were very approachable, especially having never sold a property before. Also the fact that they kept in contact and returned calls or emails promptly was great.

Fantastic experience: Great service and communication on the sale of our rental property with special mention to Carly who was almost always at the end of the phone to solve problems (many thanks!) and to Madison if Carly was away. Bridgfords, you did a great job for us.

Negative experience: I have experiences of renting and buying with various agents in the past but has never across an agent as bad as Bridgfords. During my purchase of a property in Durham, they lied again and again to cover a minor thing that the garage lock was broken. When the keys were handled over and they no longer could cover this lie, the agent-in-charge actually quit the job exactly on that day. Meanwhile, the letting team tried to convince me to let them manage the property on my behalf. When I declined the service, they even attempted to withhold any related property documents from me. What an ‘impressive’ operation! I would avoid Bridgefords at all costs.

Positive experience: just completed a property this week. good service and quick response from Madison. She had always a positive attitude to solve out the problems for customers recommend if you are looking to buy

Fantastic experience: We instructed Bridgfords for the sale of house. They were fabulous throughout a very trying 9 months. Will, Carly and Maddison are a true asset to the company. They were always professional, quick to respond and supportive throughout the process. Would definitely recommend.

Fantastic experience: I had a great experience from Bridgford thanks to the excellent service from Stacy who has a lot of patience and expertise sorting out everything as soon as possible. She deserves millions of stars.

Fantastic experience: Great to deal with, helpful and very professional. I said to Madison Ward that if I sell the house I will be using them because from a buying point the communication, process and information provided was spot on.

Fantastic experience: Bridgfords handled the sale of the property I was purchasing in Durham. It was a complex sale and the sales team were amazingly supportive throughout the whole process and were instrumental in ensuring the sale completed. Highly recommend the bridge fords sales team.

Fantastic experience: Selling your house can be a notoriously stressful event. However, our experience selling with William Welsh at Bridgfords Durham completely defied this trend. William was a perfect professional at every stage and consistently went above and beyond what we could have ever expected from a real estate agent. Not only did he facilitate a fair and well-reasoned over-asking-price offer within just a few hours of our property advert going live, he also kept us completely informed and at ease throughout the entire process that followed. It is not often that you find an agent with his level of skill, knowledge, and passion for property; it is even less common that you find an agent who can balance this expertise with such an astute empathy for their clients. Truly, thank you William! I would wholeheartedly recommend the Bridgfords Durham branch, and especially William Welsh. From our experience of buying and selling within Durham, there is no one better.

Fantastic experience: First time to rent an apartment instead of the student accommodation in UK. Very confused at first, until I met Caitlyn Chambers. Thanks for Caitlyn Chambers who helps me a lot and I finally rent a good apartment.

Fantastic experience: Recently under the kind help and guidance of Carrie Rutherford, we finally secured the ideal flat we wanted to rent for the next year. Carrie is a letting negotiator of Bridgford and of course, is really kind, warm and patient during the whole process. So we are really glad to have her support!

Fantastic experience: We just had a fantastic experience of renting a place in Durham. Thanks to the considerate help and guidance from Carrie, who is our lettings negotiator of Bridgford, everything went so well in the end!

Fantastic experience: I am ever so grateful to Carrie & Stacy for their assistance. I have never experienced such amazing service, from anyone, ever!! We had the house secured and all done and dusted in less than a week. If I could give Carrie & Stacy billions of stars I would.

Negative experience: BEWARE!!!! This company will string you along tel you what you want to here and never follow threw with a thing. Very unprofessional communication is terrible. Also getting any issues with your property is a nightmare and finally once you’ve come to the end of your tenancy you don’t get your bond back under any circumstances. 0 star rating an absolute don’t not go with this letting agents!!!!!

Fantastic experience: Have been dealing with Will and the team at Bridgfords recently and have found them amazing. They couldn't be more helpful in answering any queries. They have been a pleasure to deal with.

Fantastic experience: I recently inquired about renting a property in Durham through Bridgfords, with the help of Carrie Rutherford, as the letting agent. Carrie was extremely helpful, efficient and professional throughout the process, sorting everything quickly and without hassle. Carrie was also friendly and supportive, assisting me with all my many questions, and making the overall experience very positive and stress-free. I could not recommend them more!

Fantastic experience: I recently rented a property in Durham through Bridgfords, Caitlyn Chambers was the letting agent. Caitlyn was extremely helpful and efficient throughout the process, everything was done very quickly and without hassle. This was a nice contrast to various other letting companies I had inquiries with who frequently didn't return calls or respond at all to inquiries...

Fantastic experience: I recently enquired about a property to rent through Bridgfords in Durham, and I had the pleasure of working with Caitlyn Chambers, the letting agent. Caitlyn was incredibly professional and polite throughout the entire process. She listened carefully to my requirements and worked diligently to help me find the perfect property. Her dedication and attention to detail made the experience smooth and stress-free. Thanks to Caitlyn's exceptional service, I was able to secure the property I wanted. I highly recommend Caitlyn Chambers and Bridgfords Durham for anyone looking to rent a property.

Fantastic experience: Excellent services from Bridgfords Durham, couldn’t recommend highly enough. The team were proactive during marketing and in managing the chain/sales process. A particular mention to Will who went above and beyond at every stage.

Fantastic experience: Carrie Rutherford from Bridgfords Office provided exceptional assistance, ensuring all procedures were completed seamlessly. Her professionalism and dedication made our experience stress-free. Highly recommended!

Fantastic experience: Had a fantastic time letting from bridgfords Durham. Carrie was brilliant and very responsive. From viewing to moving in we felt supported and this made the moving process so much better. Thank you so much Carrie!

Fantastic experience: The entire Bridgfords in Durham provided us with excellent customer service and support. Special thanks to, Caitlyn, was my letting agent and who I primarily delt with. She was cheerful and helpful every step of the way. I was a bit of a nervous Nelly through the process as I’ve only previously rented/owned in the U.S. and the process is quite different. Caitlyn made the process easy, answered all of my questions, and helped me to figure out any concerns I had. 10/10 recommend Caitlyn at Bridgfords.

Negative experience: Horrible service and bad experience with Sarah Brownsword give me %100 mortgage guarantee and she advised survey and arranged for me how I can now she didn't know the job only intended to get the payment after she not answer the phones everything is worse  I am not must to pay others mistakes I am not collecting money from the street this not acceptable I don't reciveved any  paper work  from the survey wasting money wasting time on the end on cannot get any service Sarah Brownsword due me £510 I want my money back

Fantastic experience: Good estate agency. Realistic & professional. Oliver Stables mainly dealt with my property & was friendly, professional and communicated well. Would recommend.

Fantastic experience: Absolutely amazing service from the staff! Were quick to organise a viewing for us and once we confirmed we would like to move in the property, all the paperwork and keys were sorted within the week. A special mention to Caitlyn who was constantly keeping us updated with our application and moving process and was professional and friendly throughout

Fantastic experience: I have rented a property in Durham, no issues at all so far. Carrie guided me through the process has been really good.

Fantastic experience: Carrie R. was very polite throughout the processes. Arranged a weekend viewing to suit our schedule, responded to all our queries and patiently helped us decide with the options she presented. Happy to engage with your team in the future.

Fantastic experience: I had such a pleasant experience throughout the process of looking for, securing, and moving into my rental through Bridgfords. Caitlyn Chambers was an absolute angel in taking me through the entire process — always super responsive to any email and phone call, always ready to answer any of my questions, and kept me updated throughout. Many many thanks to her <3 Can only recommend :)

Fantastic experience: I recently dealt with Bridgfords to find a place to rent, what a breeze! I dealt with Carrie who made the process easy to understand and to find a place quickly and stress free.

Fantastic experience: Can’t thank Carrie Rutherford enough for her professional service when helping us with our rental property. Very professional, kept us up to date with everything and just all round amazing service. Highly recommend.

Fantastic experience: BRIDGFORDS the best way to sell your house! Stacy Shaw helped me with mine got taken care of and sold sharply with very little hastle. HIGHLY recommended

Fantastic experience: Thank you BRIDGFORDS for the professionalism you showed throughout the property purchase and for keeping us updated every time. Being our first time buying a house in the UK, you were really our guide and we had no concerns during the process Whole team is wonderful, they answer the phone and email very quickly, but especially we have to thank you WILIAM WELSH the whole process for buying the house was simple with him . I recommend this professional team BRIDGFORDS * * * * *

Fantastic experience: My partner and I were on the hunt for a new rental property, and we couldn't have been more pleased with our experience with Bridgeford. Carrie Rutherford's service was exceptional. She was always just a call away, swiftly resolving any issues, which made our move-in process incredibly smooth.

Negative experience: An absolutely shocking experience selling our home using Bridgfords Durham! Communication was shocking and we had 3 viewings not show up. We got an offer the first weekend of having our house on the Market but rejected it, expecting to get a counter offer but instead had no further communication from the team regarding that buyer. Once we had accepted an offer, the forms that we had filled in to get the ball rolling with our solicitors turned out to be absolutely pointless as we got assigned new Solicitors and had to complete them all again. I'm not kidding you, we were assigned Conveyancing Direct as our solicitors, started the process with them and then were assigned another Conveyancing company due to work load, then they were too busy so we got reassigned to another solicitor before being resigned back to Conveyancing Direct but with a different solicitor (who turned out to be very helpful). When trying to get to the bottom of this with Bridgfords no one there had even heard of the companies THEY had assigned us. Despite numerous promises to have calls back from Jonathan to resolve this, it was always myself who had to call him. There is no point in selecting the selling your property option when doing so- it seems they only ever pick up when you cheat the system and pretend to be a buyer. He even failed to send over the official complaint procedure documents without being prompted twice. An official complaint was never made as I believe he is no longer working for the branch as manager. Once we'd sold our property, communication was non existent for around 6 weeks, until we were notified our Buyer had pulled out from our solicitor. When trying to get in touch with Bridgfords to find out if they had any information we constantly got passed around and no one seemed to have any answers. I believe 3 different staff tried to contact our buyer to get details but none of these were passed on to ourselves in full. Apparently an email was sent to one member of staff but no one else could access this email account. On one occasion when trying to call, we ended up getting passed through to a different branch (due to the whole team being in training/staff sickness) Luckily this branch was 10x more helpful than the Durham branch and we got a slightly less muddier understanding of why we lost our buyer. We were sold a higher priced package based on absolute lies!! The higher level of service that was promised compared to other Estate agents disappeared as soon as we agreed to sell our property! I think they are deliberately over-estimating to make you more likely to choose them over more realistic estate agents. 100% would not recommend!! Stay well clear of using this estate agent if you can avoid it. Luckily we were recommended another local estate agent who were absolutely brilliant! They had our house back on the market in a day with new photos and listing and were incredibly helpful throughout the process with great communication with ourselves and our buyer to complete the sale.

Fantastic experience: I had a simple and efficient transaction working with Bridgfords lettings. Thank you so much for your assistance Stacy Shaw, you were simply the best! Customer Service at its best. Thank you Bridgford Team

Negative experience: My niece rang about a 3 bedroom house in Bowburn to rent and it says on the website perfect for a family and when she rang they turned around and said, she can't have a look as no kids allowed. Very disappointing.

Fantastic experience: Renting a property through Bridgford for the first time and Stacy Shaw has been making the process so easy to understand and walking us through everything. She’s brilliant on the phone and can answer any questions which is greatly appreciated

Fantastic experience: I've had to move houses recently and that's how I came to know about Bridgfords and Stacy Shaw. If ever there was an exceptional service provider, it's Stacy...very soft-spoken, easily accessible and ever ready to answer any/every question you may have. She made my move very smooth and stress-free. She's simply awesome, and I'm saying this with all sincerity of heart. Thank you Stacy, you're the best!!!

Fantastic experience: Stacy is a very wonderful agent @ bridgfords, her approach and services has no duplicate. I so much love the luxury apartment. Thank you very much once again.