Reeds Rains Estate Agents Durham City

Fantastic experience: Thank you to both Neil and Andrew for being so helpful, friendly and knowledgeable whilst booking and viewing properties

Fantastic experience: Amber Mai provided an excellent service, she answered my queries quickly and in a friendly yet professional manner. I would have no hesitation in recommending Reeds Rains Durham City

Fantastic experience: Excellent service from Amber Mai and the team at Reeds Rains. The whole process of getting a good tenant into the property was straightforward and seamless. Very impressive.

Fantastic experience: We have been with Reeds Rains Durham for over two years now and we are very happy with them. If you have any issues with the property they resolve them quickly. Special thanks to Charlotte from the lettings teams, she is my go to person and always very helpful. Very quick communication and makes the whole process very smooth. Thanks very much Charlotte :)

Fantastic experience: My experience has been a positive one. Charlotte has provided an outstanding and efficient service . Navigating the process has been supported with great communication;checking in frequently , prompting and informing me on each stage , following up requests , reporting back and giving reassurance /support with technical issues ;portals , links, submitting required docs. Nothing too much trouble !!

Fantastic experience: I would like to thank amber mai for all of her help so far regarding finding me a rental property She takes her time and listens and is very helpful where she can be,

Fantastic experience: My house sale took longer than expected due to issues with the buyers solicitors, but Deb and Neil at Reeds Rains did a great job of chasing them and keeping me informed.

Fantastic experience: Great service from the team at Reeds Rains Durham City especially Charlotte Jen and Gem Thanks again

Fantastic experience: Charlotte is outstanding at her job, nothing is a problem and works extremely hard to get the job done. Thank you Charlotte

Fantastic experience: Charlotte has been fantastic from day one! Fantastic customer service and reachable at any time! Would highly recommend!

Fantastic experience: A very big thank you to Neil Wilson and all the staff at Durham Reeds Rains. I recently purchased a property they made the whole process simple and easy. A friendly, professional and customer focused team.

Fantastic experience: I would just like to say, Neil & his team have been absolutely amazing, and made our transaction as smooth as possible, Neil went above & beyond, many thanks to all involved.

Fantastic experience: We are very grateful to Amber Smaldon for all she did to ensure our new tenants had a smooth move into our property. Her communication was excellent, keeping us up to date throughout the process. Keep up the good work Amber! :)

Fantastic experience: We recently moved back to the north east, and we were looking to get somewhere relatively quickly. Amber was very helpful in this process and very polite, which meant a smooth process.

Fantastic experience: Amazing service from Amber in Lettings! From the first viewing to moving in everything was done smooth and Amber was there to answer any questions I have! Top Service from Amber at Reid Rains Durham!

Fantastic experience: Amber has been so helpful in helping me let out my property. She gave me regular updates and advice, which made the whole experience a lot less daunting.

Fantastic experience: I was helped by charlotte/Amber They were so helpful and always there to answer any questions and help it was a quick process and I was more than happy

Fantastic experience: Amber was extremely helpful and kind in getting our tenant an emergency electrician when the power failed on a cold weekend. She did her utmost to get the problem fixed and kept us up to date, even though some of this was after hours.

Fantastic experience: We had had the property on with another agent for a while with no luck, Reeds Rain let it within a few weeks and kept us updated all the way through the process. Amber is professional and pleasant to deal with!

Fantastic experience: There are doubtless still some Estate Agents around who get to the point where a deal has been agreed, and then loose interest until they see their commission. Reeds Rains aren't like that! Deb in the Durham office has been determined to help the sale process along by pestering solicitors and making sure everyone knows what's needed and how things are progressing. Whether you're buying or selling, you need regular reassurance and that's what we got through excellent communication and a friendly approach...

Fantastic experience: The process of selling our apartment has taken quite some time. Throughout, Neil and Debs have done their utmost to progress the sale and eventually we got there. Their professionalism in dealing with 'time wasters', buyers and solicitors has been outstanding and they have kept us fully updated throughout the process. We can certainly recommend their work.

Fantastic experience: Charlotte has been supporting us with securing a rental property. She was very informative when we first started the process and made everything very straightforward for us. She is very responsive when dealing with queries.

Fantastic experience: Amber has been very helpful helping us move in such a short time frame, thank you.

Fantastic experience: Recently viewed a property and from the first call to applying the service has been amazing, very helpful,polite and willing to go that extra step to help you find your new home.

Fantastic experience: Charlotte has been very good answers and helps with any query I have and is very good with communication and breaking things down

Fantastic experience: Charlotte has been really helpful in arranging a new tenancy for my property. She is always approachable and friendly, alongside being very professional and efficient. Thank you very much!

Fantastic experience: A Great experience. The whole process in sorting out our new home was dealt with fast and efficiently by Amber and she kept us informed along the way. She went above and beyond to assist in us getting the keys early. Everything was organised nicely and we were always kept informed. Thank you Amber

Fantastic experience: From start to finish they have been very welcoming & always available to talk to.. I would especially like to that the lady who help me throughout the whole process amber mai smaldon ☺️ Even on difficult moments when I couldn’t receive emails she kept her patience & felt with the task at hand with respectable manner & I’m extremely pleased with how fast she was able to complete her work and get us in the house before Christmas If I could give more then 5 stars I would ⭐ Merry Christmas to you all x

Fantastic experience: My house sale proved to be a far longer journey than anticipated, taking over a year from initial listing to completion. Neil and Debs at Reeds Rains were excellent, helping me through the many ups and downs during that time. Exceptional service Thank You.

Fantastic experience: We used Reeds Rains in Durham after failing to get much interest in our property through a different estate agent. Reeds Rains were in a different league in terms of how they put together the ad and customer service. The property sold quickly.

Fantastic experience: Deb is my point of contact with a recent house purchase made through Reeds Rains. She was always professional & friendly. Questions asked were responded to in a timely manner. She was helpful during the initial house purchase negotiations & kept me informed during the house purchase.

Fantastic experience: I found them extremely hélpful and patient. For me being a bit of a donderhead when it comes to the way things are all online today. I am very much old school and really do not like the new technology. However they were very willing to help me get my tenancy sorted and they were all polite and friendly. Definitely a company I would recommend should be looking for a good landlord and good property. With so many sharks in pond it is very nice to meet a genuinely well caring staff.

Fantastic experience: Great service from both Charlotte & Jenny - both super friendly and always quick to help over the phone & by email. Definitely recommend, thank you!

Fantastic experience: I found my second year student property through Reeds Rains with no previous experience or knowledge on renting. Charlotte and Jenny were incredibly polite and helpful, guiding me through the whole process with frequent communication and daily updates on how everything was going. I absolutely could not recommend them more!

Fantastic experience: A high quality service from beginning to end. Everything on one portal to keep it all together. Very informative. We dealt with Charlotte Zunjic throughout the renting process and she was there to answer all queries and reassure any worries. Very friendly and welcoming service from her.

Fantastic experience: It was a very stressful time selling the house, especially going through this for the first time. Neil and Deb helped me out so much and took some of the stress away from me. I could not recommend them enough!

Fantastic experience: Our house sale proved to be a far longer journey than anticipated, taking almost two years from initial listing to completion. During that time we worked with various agents, but ultimately returned to Reeds Rains — a decision that led to a successful outcome. Throughout the process, the service provided was consistently professional and reassuring. Our main point of contact, Deb, was exceptional. Her communication was clear and timely, she provided well-considered advice, and she demonstrated real commitment in progressing the sale, particularly at more challenging stages. Her persistence and attention to detail were greatly appreciated. Thanks to Deb and the wider Reeds Rains team, our property was ultimately sold, and we are very pleased with the result. We would confidently recommend Reeds Rains to anyone seeking a reliable, diligent and proactive estate agent.

Fantastic experience: From the outset Reeds Rains in Durham stood out compared to other agents. The valuer had researched comparable properties, understood about tree preservation orders and talked us through the process. They attracted lots of suitable buyers and managed the bidding process effectively. Despite having to navigate some very complex circumstances, they maintained a supportive relationship with our buyers and us throughout, resulting in a sale. Many thanks to all involved, especially Deb who worked with us right through this sale. We would use again and recommend them.

Fantastic experience: It has taken a very long time for us to buy our very special home in Durham. We have been kept informed of progress by Neil or Debs, even when there was no progress! We credit Debs for her determination and persistence in finally getting our purchase across the line. Thank you all.

Fantastic experience: The team are fantastic always quick to respond and deal with issues. Deb has been so helpful a big thank you.

Fantastic experience: Deb and Neil were both fantastic is helping us to get our sale over the line. We had an uncomplicated chain but a set of very slow solicitors. Deb and Neil were informed, responsive and kept everything moving. They certainly went over and above to help us and I would have no hesitation in recommending.

Fantastic experience: If we could give more than five stars we would. Over a year ago I posted the following: "We are currently in the process of buying a property in Durham City through Reeds Rains. Throughout the process they have all been super professional. We have been kept informed along the way, from Jen showing us the property (twice), the awesome Deb and her colleagues in the office during the offer phase, to Tony throughout the process. Tony has been a source of guidance, much appreciated." Unfortunately a legal issue intervened outside the control of ourselves and Reeds Rains. However, Deb and Neil at Reeds Rains continued to be so professional even in the face of very poor solicitors (ours was great, Catherine at Freeman Johnson in Durham) until our purchase was completed after many months. Well done Reeds Rains, and thanks.

Positive experience: Reeds Rains have supported us with the management of our property for a number of years so when we came to sell we had full confidence in them . Thanks especially to Neil who was a rock throughout the process and sorted everything for us .

Fantastic experience: We have just sold our first home with Reeds Rains, I was slightly dreading the process but Reeds Rains, and particularly Debs, made the whole thing easy and understandable. She was on the ball keeping everything moving. I would definitely recommend them.

Fantastic experience: Good experience so far. They get things done in a timely manner. I have no complaints.

Fantastic experience: Brilliant estate agents, everything was smooth in the process of moving. Communication was spot on throughout, instant responses from the team here. Very polite and professional, was really good with the kids too when we came to get our keys. Thank you to everyone at the office.

Fantastic experience: I had a smooth experience getting my property rental market. Gemma Wayman was excellent, she guided me through all my options with great care and answered and communicated promptly throughout the process.

Fantastic experience: Moving in to our Student Property with Reeds has been much easier and stress-free experience than that of other student agencies in Durham. Charlotte was always helpful throughout :)

Fantastic experience: Gem really helped us to let our flat quickly and efficiently. She helped us through the process and was there to answer all our questions…

Fantastic experience: Reeds Rains help me manage a letting, and have been really helpful in my transition to landlord. They have secured tennants and been an excellent help in making sure my property is up to a good standard. An excellent friendly team, Gemma especially has kept me upto date with any information, and helped get good contractors out quickly to resolve any concerns.

Fantastic experience: Libby was fantastic showing us around our potential new acquisition to our property portfolio. Polite and knowledgeable about the property and answered all questions we had. Great service.

Fantastic experience: Amber was very helpful from start to finish. Very professional, thank you

Fantastic experience: Reeds Rains helped me so much when selling my house! I was always updated and kept in the loop. I would highly recommend! Thankyou so much!

Fantastic experience: We recently sold our house using Reeds Rains Estate Agents. The experience was faultless. I wouldn’t hesitate to recommend Reeds Rains and a special thank you to Debs for the personable and professional service.

Fantastic experience: Great experience with Reeds buying my first home. A special thanks to Deb who was amazing throughout and always went the extra mile for me. So grateful for her help. The team were always happy to help, I couldn't fault them at all. ❤️

Fantastic experience: We’ve just completed on our house purchase, working with Deb at Reeds Rains Durham City was a pleasure. We’re based in Bristol, so a lot of this happened at arm’s length. Deb kept everyone singing off the same hymn sheet. Every update was clear, every call came when she said it would, and when the chain tried to wobble she had it back on track. As first-time buyers felt like herding cats; Deb made it feel more like ticking boxes on a to-do list. Professional, reassuring, straight-talking, zero fluff — just the right mix of friendly and on-it. If you’re looking to buy or sell around Durham, do yourself a favour and ring Deb at Reeds Rains. We couldn’t recommend her more.

Fantastic experience: From the first contact to the (quick!) sale, staff at Reeds Rains have been amazing. Very helpful, knowledgeable, supportive (this was an emotional sale for me!) and would highly recommend.

Fantastic experience: Reeds Rains Team in Durham recently helped me find a nice place on rent. Huge thanks to Charlotte Zunjic - always smiling and willing to help. Professional, responsive and accommodating. Guided me through the process very well. Thank you, Charlotte. Also, thanks to Gemma for reassurance & support. Great experience - highly recommended!

Fantastic experience: Amber was very professional, very good at her job. Good customer service. I can refer reed rains to people million time.

Fantastic experience: I had every confidence that Reeds Rains Durham would serve me well. They have helped and supported me through property challenges in the past and they did so again. Deb was very helpful, supportive and patient with my queries and the rest of the close-knit team knew who I was and the background to my sale. Thank you Durham Reeds Rains.

Negative experience: I am reading all these reviews and it's scaring me about my property. They have not yet responded to my email regarding the inspection, which was done in October 2024 and I was only made aware of it few weeks ago in may 2025 when the tenants gave in notice to leave the house and i had no idea. They are not responding to calls or emails. If anyone has any tips etc please please please let me know. I just want my building back in the same way i gave it. someone help please

Fantastic experience: Really great service from Gemma and the team in lettings from first phone call through to booking viewings. Progressed things swiftly with great customer service and attention to detail.

Fantastic experience: Deb from the Durham branch has helped enormously, going above what one would expect from an estate agent. Her perseverance and kind attention to not only sellers needs, but purchasers needs and circumstances, helped secure and deliver a sale. I very much appreciate her work ethic and commitment to customer service. Thank you kindly Deb,

Fantastic experience: Massive shout out to Tony Hunter at The Reeds Rain’s Durham City branch. Sound sensible advice and counsel, I’ve agreed with everything you’ve said! Thanks again and stay safe all..

Fantastic experience: Gemma Wayman has consistently gone above and beyond, even before we formally signed an agreement. She took the time to understand our concerns and set clear, realistic expectations from the outset. Gemma is highly responsive, addressing queries promptly and efficiently—she is undoubtedly the go-to person if you want things done right. We couldn’t be more pleased with the service provided by Reeds Rains so far, with special appreciation for Gemma’s outstanding support.

Fantastic experience: Excellent estate agents, very quick and responsive. I have been dealing mainly with Deb, who has been excellent and has kept me informed daily of updates.

Fantastic experience: I went into branch and put an application in for a property with agent amber who was extremely helpful and very welcoming. I struggle with filling forms and things out due to adhd and amber made it smooth and easy to apply for the house. Definitely recommend using the estate agents especially amber!

Fantastic experience: Gemma has gone above and beyond in her communication- ensuring I’m kept up to date with all development's and seeking a suitable tenant for my property. Thank you

Fantastic experience: Cannot recommend reeds rains enough, especially Gemma who always goes beyond her means to help.

Fantastic experience: I've been working with Gemma at Reeds Rains for over three years now, and she has been absolutely fantastic. She consistently goes above and beyond to help rent out my properties at competitive rates. Gemma genuinely cares about her clients and always delivers a high level of service. I highly recommend her. Thanks again, Gem!

Fantastic experience: As a landlord finding the right estate agent makes all the difference and I am glad I chose Reeds Rains, Jen and Amber has been amazing to deal with. They both are very friendly and professional. Handling all the paper work smoothly. I genuinely felt they had my best interest at heart. Highly recommended.

Negative experience: Had a house viewing was told the house was on hold for me untill my viewing. But the. They sell the house on the day I'm ment to view it

Negative experience: Called first thing to pay holding deposit on a house just gone up for rent. Told (although it's advertised) there is no holding deposit, landlord is taking a list and will cherry pick who they want. Then no communication at all from agents. Only know house was let via their website. Terrible communication, lies on the website. Never had such an experience before and I've rented for years

Fantastic experience: I've had a great experience with the team at Reeds Rains, especially via Eliza's support as I recently moved out. They've been timely, professional and generally just very helpful in the time I was renting one of their properties.

Fantastic experience: I was highly delighted that I chose Reed Raines, Deb was a very professional Agent, she was very efficient, supportive and very caring. Deb always went the extra mile to ensure that all my queries were responded to very quickly always updating me and keeping me in the loop, she was always there throughout the process to the sale, her customer service was first class Deb is a great asset to the company.

Fantastic experience: I recently bought a house through Deb from Reeds Rains Durham, and I couldn't be more pleased with the experience! From start to finish, Deb has been incredibly supportive, providing clear and timely communication throughout the entire process. She made what could have been a stressful experience feel smooth and seamless. Deb's professionalism, attention to detail, and dedication to ensuring everything went smoothly were truly outstanding. I highly recommend Deb and the team at Reeds Rains Durham for anyone looking to buy or sell a home! Thank you for everything, Deb! Best wishes, Nora

Fantastic experience: Reeds Rains, especially Eliza and Amber, were very helpful and prompt when my old tenants moved out and finding suitable new tenants for my rental property. They were professional and made the process as smooth as possible.

Fantastic experience: We've had such a lovely experience with Richard Reeds especially Charlotte Zunjic who was very responsive and interactive through the whole process. Made us finding and renting our home really smooth and easy!

Fantastic experience: I had a great experience working with Amber at Reeds Rains. She was always professional, helpful, and quick to respond to any queries I had. Her clear communication and support throughout the process made everything much easier. I really appreciate her assistance and would highly recommend her services to anyone looking for a reliable and knowledgeable agent.

Fantastic experience: Massive thanks to Tony and Deb for their tireless work in helping get our purchase over the line. If it wasn’t for their effort the whole process would have shuddered along an awful lot longer. Thanks!

Fantastic experience: I used Reeds Rains in Durham to rent a property with. The service provided is amazing, prompt to answer calls, no anaswer too stupid and really easy to talk too. Specail thanks too Gemma Wayman who has been amazing. Understood the area/property and was always there for any questions. 5 Stars!

Fantastic experience: A Big thanks to Deb and the team for making the purchase of a property as smooth as possible with great communication throughout. Would highly recommend!!

Fantastic experience: Professional, polite, helpful.....went the extra mile, in touch regardless. Thank you Amber Mai and team. Thank you. All the best for 2025. Tommy Thompson.

Fantastic experience: The Durham Team recently let and now manage my property for me. I am extremely pleased with the high level of customer service I have received from Jen, Gem, Faz and Charlotte. You guys are simply the best ❤️

Fantastic experience: I had some difficulty in finding a suitable property for my family to move into but we were able to find one. Throughout the renting process, Amber Mai and Charlotte have been fantastically helpful, making the process so much easier for us. Thanks to them.

Fantastic experience: Naoimh Leonard of the Ormeau Road has been brilliant at facilitating two rental properties for two family members. Naoimh kept us informed and the whole process was very smooth. A very confident and pleasant person to deal with.

Fantastic experience: We are currently both buying and selling properties through Reeds Rains Durham. Tony Hunter and his team have been wonderful, nothing is too much trouble and they are always so friendly and helpful. I would highly recommend them!

Fantastic experience: Received excellent service from Tony Hunter and the team at Reeds Rains in Durham during the course of our house sale. Very helpful and approachable staff made the process less stressful. Would highly recommend.

Fantastic experience: I have recently purchased a property via Reeds Rains and received excellent service, support and communication throughout the process from Deb Hodgson.

Fantastic experience: Had some difficulty in finding a property for me and my disabled partner to move into, but we’ve been getting some fantastic help from Amber Mai and she’s making the process so much easier for us both.

Fantastic experience: Charlotte you are a credit to the company. Smooth from start to finish, appreciate it! Great team you have here.

Fantastic experience: Whilst selling our apartment, the service we have received from Tony Hunter and his team has been excellent. All of the viewing have been done, the offers collated and we have received email and telephone communication throughout the process. We are pleased we chose Reeds Rains, Durham.

Negative experience: they do not deserve any stars. they allowed the house i purchased to put on the market without an updated electrical certificate. i went back to them to complain as there was meant to be a new bathroom, it was never finished off by the selling vendor. a month after moving in the water came through to the kitchen from the bathroom which caused the kitchen ceiling to cave in. i went back to this branch and a week later they told me to get stuffed and to go back to my solicitor who is connected to reeds and reins, the solicitor told me to get stuffed after they looked at it for a week. i have since found out that the electrics should have been redone by the seller before putting on the market. I asked for a surveyor nobody got back to me. the electric box is plastic, in a cupboard made of combustabal material and there several pairs of wires, platted together and not placed inside the fuses properly. my house is GLENFELL waiting to happen, I hope they do not get any buyers until they resolve and take responsibility for their part in coning me out of my inheritance. when i got the keys to the house i was informed that the windows had been smashed in. I found out from my neighbours that they were done several months previously. Apologise and i hope you loose all sales after people have seen the truth about how you have treated one buyer.

Fantastic experience: Such a smooth move in process, quick and efficient with friendly and approachable staff happy to answer any queries! Nothing was too much trouble for them. Thank you so much to Charlotte for all your help

Fantastic experience: We're at early days yet but my experience of Reeds Rains so far has been very positive - many thanks to Tony Hunter and his team...

Fantastic experience: I am currently waiting for a completion date for the sale of my house which I also rented out for two year previous with RR Durham. I can't fault the professional prompt service I have received. The staff are so friendly and approachable I would never go else where now.

Fantastic experience: Tony hunter, and the whole Durham team have been enormously helpful during the process of purchasing, letting and finally selling many years later. Good communication and nice people.

Fantastic experience: Recently sold our house through RR and we were lucky enough to get a sale on the 1st viewing. From the start Tony Hunter was great, a pleasure to deal with and always happy to support.

Fantastic experience: Selling our home in Durham city has been a smooth and relatively simple process thanks in no small part to Tony at Reeds Rains Durham. From the moment we were in touch, photography was completed and the property was listed online within 2/3 days and we had viewing lined up during the same week. Tony has been proactive, open and respectful in communications, and his insight and advice has been valuable throughout the process.

Fantastic experience: We received excellent support from Reeds Rains throughout the process of finding a house to buy in Durham, up to moving into the one we eventually bought. While searching and viewing, Tony Hunter and his colleagues at Reeds Rains were very responsive and quick in organising views. They were equally helpful during negotiations with the seller when we decided to make an offer, and when we had to react to concerns raised in the survey report, balancing the interests of both parties. Once we bought it, they remained extremely helpful in liaising with the seller for the small issues that always arise, and in keeping our keys for the contractors we hired to do work required before we could move in. In summary, highly experienced and attentive people who offer a five-star service, which I am very happy to recommend.