JW Wood Estate Agents
Information about JW Wood Estate Agents
DH1 3HL, Durham
Opening hours
- sunday: (closed)
- monday: 9h-17:30
- tuesday: 9h-17:30
- wednesday: 9h-17:30
- thursday: 9h-17:30
- friday: 9h-17:30
- saturday: 9h-12:30
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Our comment from Agencias Inmobiliarias about JW Wood Estate Agents:
JW Wood Estate Agents, based in Durham, is renowned for its professional and friendly service. Clients have consistently praised the team for their exceptional communication skills and responsiveness throughout the buying and selling process. Highlights from customer feedback include:
- Excellent Service: Many users have reported swift assistance and support, particularly from team members like Julie, Ann, and Nicky, who are noted for their friendly demeanor and deep industry knowledge.
- Seamless Process: Clients have described their experiences as smooth and well-organized, with regular updates and effective communication that puts them at ease during the buying or selling journey.
- Helpful Team: Customers appreciate the proactive approach of JW Wood staff, who often go the extra mile to ensure their needs are met, making the process feel personal and less stressful.
While the majority of reviews highlight positive experiences, there have been a few complaints regarding the communication lapses in specific situations. Nevertheless, the team at JW Wood is committed to resolving issues and continuously improving their service.
Overall, JW Wood Estate Agents comes highly recommended for their dedication, professionalism, and supportive environment, making them a top choice for anyone looking to buy or sell a property in Durham.
JW Wood Estate Agents: Reviews
Fantastic experience: We’ve had a great experience with JW Wood. The whole process has felt smooth and well organised. A big thank you to Sarah especially, as she was so helpful. We really appreciated her support throughout.
Thank you for taking the time to write this review we are delighted to hear of your experience and will ensure the team and Sarah hear of it. We look forward to assisting you in the future.
Fantastic experience: We received excellent customer service from JW Woods Julie (and, in her absence Nicky) kept in regular communication updating us re every step of the house sale Many thanks
We are pleased to hear of your positive experience. We will ensure both Julie and Nicky receive your feedback and look forward to being of assistance in the future.
Fantastic experience: Communication between myself and the staff at JW Wood has been excellent. David G who did the valuation and took the photographs was courteous and respectful of my property and explained what would happen going forward and kept in touch until the sales consultants took over. The consultants Nicky H and Julie P were always friendly while remaining very professional. Julie was extremely helpful; providing me with the information that I needed, always having time to answer my many questions, some of which probably seemed trivial, and keeping me informed every step of the way. Thank you to you all.
Many thanks for taking the time to give this feedback we will ensure the team receive your kind words. We look forward to being of assistance to you in the future.
Fantastic experience: JWWood have been excellent throughout the process.....from valuation through to sale. Jonathan, Nicki and Julie have been supportive of course, but the knowledge and experience led advice was invaluable to us. As it became clear that the endgame was getting close Julie Prendergast took any stress of myself and my wife by ensuring that a "bidding process" was properly conducted and achieved a proper conclusion to the impass. We are of course very grateful for this.
We appreciate you taking the time to pass on this feedback to the team, we are happy to hear the process was excellent and streamlined. The team look forward to being of assistance to you in the future.
Fantastic experience: Sarah has been amazing throughout both the sale of our house and the purchase of our new property. She kept us updated at all times and was always on hand to answer any questions. Even though the process was slower than usual, she remained professional, supportive, and proactive from start to finish. We couldn’t have asked for a better estate agent — highly recommend!
Many thanks for your feedback, we will ensure Sarah receives this. We look forward to being of assistance to you in the future.
Fantastic experience: Found a property online and managed to arrange a viewing the same day, thanks to the flexibility of the team at JW Wood. All staff that I’ve dealt with thus far have been great, in particular Ann (sales) and Karen (viewings) and, having put an offer in on the property, they have moved very quickly. A friendly team I would recommend to use.
Thankyou for your kind words, we will pass your feedback onto the team and especially to Ann and Karen. We look forward to assisting you in the future.
Fantastic experience: From the moment I stepped through the door I was made very welcome by Sarah Graham, she got me a chair so we could sit and discuss my plans and she could gather the information she required, the rest of the team have also been very helpful on the phone if sarah hasn't been available to speak to , I appreciate all of their help .
Fantastic experience: Recently purchased a house through JW Wood and because of the fantastic service received, used them again to rent the property out. Danielle McCauley was my point of contact and made the process quick, smooth and communicated each stage with her excellent knowledge and professionalism. I will definitely be using their services again in the future.
Many thanks for taking the time to send Danielle this review. We will pass your kind words onto her and look forward to assisting you in the future.
Fantastic experience: We are selling our house with JW Wood in Durham. Jonathan came and did a thorough valuation, after which we agreed a good price. During the viewing process, Samantha has been excellent. She has kept us fully informed, negotiated effectively on our behalf, and pursued all the necessary information from the purchaser. Our house is now progressing through the legal paperwork. We have been very happy with their service to date. Highly recommended.
Many thanks Tina, we are so pleased Jonathan and Samantha we're able to assist you on your journey so far.
Fantastic experience: Highly efficient and very pleasant staff. Julie Prendergast was exceptional keeping me well informed all the time. I would highly recommend JW Wood.
Thank you Carol for your kind words we are happy to know that Julie was there to assist you. We look forward to assisting you in the future.
Fantastic experience: I went to view a property they had for sale which wasn’t suitable for me. However the lady who was showing me the property told me about another property they had available. I went to view it a few days later and it was perfect for me. The agents have been wonderful and have made the process, so far, smooth and without any issues. They are very professional but also friendly and knowledgeable about what they are doing. Would really recommend them to anyone. Karen and Julie have been blooming marvellous!
Thank you for taking the time to pass on these kind words we will pass them onto Karen and Julie. We look forward to helping you in the future.
Fantastic experience: Sam was amazing keeping me informed of date/time of viewings, giving me feedback, communication excellent, very professional, friendly and made the whole process stress free she’s a great asset to the company.
Thank you for your reply, we will pass your kind words onto Sam. If we can be of help in future please let us know.
Fantastic experience: I purchased a property in Durham and dealt with Ann Stobbart. The whole process from viewing through to purchasing was very smooth and conducted in a professional manner . I would certainly recommend JW Wood .
Thank you for your recommendation and for sharing your positive experience with Ann and our team—we’re pleased to hear everything went smoothly.
Fantastic experience: Julie has been lovely and very timely throughout the process! Thank you so much
Thank you for your wonderful feedback! We're delighted to hear Julie provided such timely and lovely support.
Fantastic experience: Had a wonderful experience dealing with JW Wood and their associates. Ann Stobbart was very helpful and easy to work with. She did a wonderful job helping us get our new home purchase started. Very easy to book to view the house as well.
Thank you so much for your kind words! We're thrilled to hear you had a great experience with Ann and our team. Wishing you all the best in your new home!
Negative experience: Perhaps the worst and most sketchy estate agent in Durham. Dodgy business practices, dodgy staff. I've interacted with J W Wood Durham three times and each time I have been left appalled by their atrocious service. First, I call to book a viewing for a specific house on The Hallgarth: only to be shown the wrong house, 10 minute walk away from the original house. But as soon as we realise the mistake, the house is LONG GONE! You'd think they'd learn from their mistake right? Unfortunately not - I call to book another house viewing, only to find that they call me an hour before to inform me that the house is no longer available. And then finally: I find my dream house. The perfect house that I'd been looking for, for the past two years of being in this area. I message the night before, expressing interest to sign; call them 9am sharp the next day to ask to sign. Only to be informed that the property was let WEEKS ago, and it was pure "accident" that they left it on the site! I have never been so angry. This all makes sense - J W Wood Estate Agents, upon further inquiry, turn out to have refused to sign the Durham University Student Union's Code of Practice (CoP) which specifically prevents any unethical/dodgy/illegal business practices. I should have been able to guess that, because they do not sign such a CoP, they must be dodgy. And they are. Three words: UNPROFESSIONAL. FRUSTRATING. AVOID.
Thank you for taking the time to leave a review. We’ve looked into this and can only find one enquiry from you via StuRents. It also appears there may have been some confusion at the time of your viewing—our records show you were waiting outside number 1, while the scheduled viewing was actually for number 16.
We’re always happy to help, so if you’d like to arrange another viewing or need any further assistance in the future, please feel free to get in touch.
Negative experience: I would not recommend this landlord or organisation based on my experience. When we moved in, the property was not prepared as promised, and many serious issues required attention immediately. Despite raising these concerns, the landlord did not respond to complaints or engage in any meaningful dialogue to resolve them. Additionally, outstanding bills from before our tenancy had not been cleared, which caused further complications and debt collectors. Communication was poor throughout, and key assurances made to us were not followed through. Based on this, I would not buy or rent a property from this organisation, as I found their approach unprofessional, unreliable and unethical.
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the concerns you’ve raised. At JW Wood, we strive to provide a high standard of service and ensure our tenants feel supported, so it’s disappointing to learn that we may have fallen short in your case.
Unfortunately, we are unable to identify your tenancy or specific situation based on the information provided in your review. We take all feedback seriously and would like the opportunity to investigate this matter further to address your concerns. Please reach out to us directly at [email protected] with more details so we can look into this and work towards a resolution.
We value all feedback as it helps us improve, and we hope to have the chance to make things right.
Fantastic experience: I wanted to sell my parents house as dad had gone into long term care. Given I live 300 miles from the property I needed someone who could manage all aspects of the sale. I invited 4 agents to view the property and decided to instruct J.W. Wood. I'm not sure what it was that decided who I would use as all were excellent but I did not regret my decision for an instant. Ann was my sales agent and the level of communication was above expectation. They handled all enquiries, arranged viewings, negotiated offers and within 2 months had secured a sale (STC) at the asking price. They also offer a low cost conveyancing service via a local solicitor which is another benefit given my location. I can't recommend J.W. Wood, and particularly Ann, highly enough, the whole experience has been stress free. Thank you.
Thank you for such a thoughtful and detailed review! We’re so glad Ann and the team could make what could have been a challenging process so seamless for you, especially given the distance. It’s wonderful to hear that our communication and services exceeded your expectations.
Fantastic experience: This is the second time in three years I've used jw woods to sell a home, from the surveyor to the sales staff I can't fault them, always kept up to date with viewings and feedback. Highly recommended professional friendly staff
Thank you so much for trusting us not once, but twice, to help sell your home! We're thrilled to hear that our team’s communication and professionalism made the process smooth for you.
Fantastic experience: Fantastic and helpful team, got me viewings and offers on my property in no time at all would highly recommend
Thanks James for leaving our Durham team a 5 star review. We really appreciate the recommendation.
Fantastic experience: Really happy with the service provided by Julie Prendergast and her team at J W Wood Durham. Very helpful and great communication - a pleasure to deal with.
Thank you for your kind words—Julie and the Durham team are delighted to have provided you with helpful service and great communication!
Fantastic experience: Really impressive service from all at J W Woods. Communication was excellent at every stage. Special mention to Sarah Graham who was my main sales team contact, kept me in the loop constantly which has been hugely appreciated.
Thank you so much for your kind words! We're thrilled you had a great experience, and Sarah will be delighted to hear how much her efforts meant to you!
Fantastic experience: I have been really happy with the service I have received from J W Wood. They were quick to respond to any questions I asked and we always available when needed.
Thank you for your kind words—we're delighted to hear you were happy with our service and responsiveness!
Positive experience: I felt that the viewing process was handled with some apathy and borderline disinterest. However, unlike other agents I’ve dealt with over this period, the offer process was simple and efficient, and I’ve been advised effectively and efficiently every step of the way. Would recommend.
Fantastic experience: Nikki from JWW was so nice to speak to, get me informed and was approachable I only wanted to deal with her putting in my offer and getting accepted. I’ve come across so many others who seem disinterested, almost offended by your offer and make you feel quite negative but Nikki makes the whole process enjoyable and positive.
Thank you for your kind words! We're thrilled to hear Nicky made your experience so positive and enjoyable. We'll be sure to share your feedback with her!
Fantastic experience: Absolutely excellent service from start to finish. All staff involved in our sale were professional, polite and caring. Can’t thank them enough. Jonathon great photos, Nicky so helpful at all times. Keep up the great work you all do
We’re so grateful for your kind words—Jonathon, Nicky, and the whole team are thrilled to have made your experience such a positive one!
Fantastic experience: Sarah has been the best sales agent we have worked with. She communicated with us all the way through. We always knew what was happening. She was always polite and honest at every point of the sale that she secured. Thank you.
A lovely review thank you. Sarah will be delighted to read your feedback.
Fantastic experience: Outstanding service from Ann Stobbart and the team at JW Wood. Ann has the wonderful ability of actually being very efficient, straight talking, honest and very easy to deal with . Thank you Ann and the team
Thank you so much for your kind words -Ann and the team at JW Wood truly appreciate your recognition and are thrilled to have made your experience outstanding.
Fantastic experience: We’re very grateful to Julie Prendergast and her team at JWW. Julie guided us through the whole process and made everything run smoothly. We couldn’t have asked for better support.
A lovely review thank you. We are delighted you received a great service from Julie
Fantastic experience: Excellent service from the word go. Jonathan was such a great help when he came to value our property and gave us some great advice, he went above and beyond helping us with a property we were looking to buy. We were then handed over to Julie and her team and they were so professional and helpful. Julie was always available to answer all of our queries and generally reassure us and was so easy to talk to. Our house was sold within 4 weeks and so far the journey has been seamless. Would recommend Woods estate agents to anyone looking to sell their property
Thank you for your glowing review! We're thrilled to hear Jonathan, Julie, and the team made your experience seamless and successful—congratulations on the quick sale.
Fantastic experience: Excellent Service from Julie out of the Durham office. As a first time buyer I found her very open, honest and helpful throughout the whole process. She always kept me in the loop. Would recommend.
Many thanks for the lovely and detailed review for Julie. She will be delighted to read your comments.
Fantastic experience: So pleased I chose JW Wood to handle the sale of my property, such a professional service. Was a pleasure to deal with Julie & Jonathan they provided regular updates and answered any questions I had throughout the process.
Thank you for your lovely feedback—Julie and Jonathan will be thrilled to know their professionalism and support made your experience a pleasure!
Fantastic experience: I simply can't fault the sales team at J W Wood. From the initial valuation visit though managing the publicity and viewings to negotiating the offer we eventually accepted they have been incredibly professional, very friendly and extremely hardworking. I really can't thank them enough for the work they have put in to sell our property; they have succeeded where nobody else did. Although delighted to be moving on hopefully to a successful completion of sale, I will miss talking to them.
Thank you for your wonderful review! We’re thrilled our team’s professionalism, friendliness, and hard work made a difference in selling your property. It’s been a pleasure supporting you through this journey, and while we’re excited for your next chapter, we’ll miss our chats too! Wishing you all the best, and we’re here if you ever need us again.
Fantastic experience: JW Wood estate agents have been incredibly helpful throughout the whole process of finding our new home. We were always greeted with a friendly face when viewing properties. The agents at viewings and in office were always very informative and eager to help with any queries. Julie who has been our property consultant has been great at communicating with us throughout and has kept us up to speed.
Fantastic experience: Really great experience dealing with Sarah G from the sales team and then from Kelly M from the sales negotiation team. Both super efficient and professional. Thank you for all your hard work and support.
A lovely review for both Sarah and Kelly - thank you from both of them.
Negative experience: Communication was terrible, put an application in on a flat in Chester le street, yes was up against other people but didn’t even get told if we were accepted or not… went back onto the flat and it said let agreed!! This is disgusting and unprofessional… keeping people informed when trying to find a home in such climate is essential! AVOID! Even the people on the phone don’t seem interested. Was promised the application but had to chase it up… which obviously was a waste of time as someone else was offered it and I was NOT INFORMED!!! Just wanted to add I replied to this response, was given the email as advised email immediately and still haven’t had a reply with my complaint!! These are honestly terrible ( letting)
Thank you for sharing your feedback. We’re sorry to hear about your disappointment with the application process and understand how frustrating this must have been for you.
We aim to provide the best possible service to all applicants. We would like to learn more about your experience and address any concerns you may have. Please feel free to reach out to us directly at [email protected], and a member of our management team will be able to assist you further.
We appreciate you bringing this to our attention and hope to have the opportunity to resolve any outstanding issues.
Fantastic experience: As someone new to the area, and having just relocated back to the UK, I have been so impressed with JWW and Ann Stobbart in particular. She listened to what I was looking for and made sure I was only offered viewings that were appropriate to my personal needs - not always offered by other agencies I might add. I now will have a property that I am going to be very happy with.
Thank you for sharing your experience—it's fantastic to hear that Ann went above and beyond to find the perfect property for your needs!
Fantastic experience: Being in the process of moving house for the sixth time, I am very aware of how fraught and stressful this exercise can be. However, as a buyer, I have found JW Wood and in particular, Nicky, my main contact, to be unfailingly helpful and informative.
Thank you for your kind words—it's wonderful to hear that Nicky and the team at JW Wood were able to make your moving process a little less stressful!
Fantastic experience: I’m still waiting to fully close the deal with my new house, including exchanging contracts etc. But I just wanted to say that Nicky has been amazing throughout the initial sales process. Answering any questions I had with ease and putting me in contact with the surveyors and conveyancers right away. Making the whole process really smooth. I’m excited to be handed over to the after sales team now too :). Thanks Nicky and the JW Wood team!
Thank you for your kind words! We're thrilled to hear Nicky made the process smooth for you. Best of luck with the final steps—our after-sales team is excited to assist you!
Fantastic experience: Ann was fantastic and made the experience nice and easy for me, from viewing multiple properties to agreeing on a sale.
Thank you for your feedback—Ann will be delighted to know she made the process smooth and enjoyable for you!
Fantastic experience: Excellent communication from JW Wood sales team. Julie kept me informed and updated with viewings, feedback and offers when selling my house. I found the whole team to be courteous, friendly, helpful and understanding. Great experience, would recommend. Thank you Julie, Nicky, Ann, Sarah for all your help.
Thanks for a lovely review, our Durham team were delighted to read your kind words.
Fantastic experience: I have used this company recently to sell my mother's house following her death in February 2025. They were a familiar name as my wife and I had used them during the purchase and sale of properties in the early years of our marriage back in the late 1970's when we still lived in Durham. The sale of this home, after 64 years of occupation, pretty much 'bookends' my life. They have been a pleasure to deal with from initial contact and valuation with Jonathan through to sale (subject to contract). My main contact during the biding process has been Nicky though other members of the wider team have supported me too as needed. Their online validation/signature process at each stage has been invaluable to me as I live nearly 100 miles distant from Durham. Their friendly advice and guidance at each stage has been much appreciated at this emotionally charged time for me and and the rest of my family. A big 'Thank You' to the whole team.
Thank you for sharing such a heartfelt review. We're truly honored to have supported you during this significant and emotional time, and we'll be sure to pass your kind words on to Jonathan, Nicky, and the entire team.
Fantastic experience: The process of buying a property is a daunting one, and I felt comforted by JW Woods' high professional standards and their good reputation. With Julie Prendergast in charge of my purchase, I somehow felt 'in safe hands'. Though we didn't meet in person, there were clear and frequent telephone conversations to accompany me all the way through the various stages, in the most friendly and understanding manner. Being able to have that trust and ease of communication meant a lot. Thank you.
Thank you so much for your thoughtful review! We're delighted to hear that Julie provided such excellent support and made the process of buying your property feel less daunting. Knowing you felt 'in safe hands' and valued the trust and communication means the world to us. We'll be sure to pass on your kind words to Julie—she’ll be thrilled!
Fantastic experience: great estate agents,have all the confidence and trust on them, they made me felt relaxed when dealing with them, like dealing with friend! Couldn't be more grateful, thank you! Especially Sarah and Julia!
Thank you so much for your kind words! We're thrilled to hear you felt relaxed and confident working with us—it means the world. Sarah and Julia will be over the moon to know they made such a positive impact. We're grateful for your trust and look forward to helping you again in the future!
Fantastic experience: I would just like to note how helpful the staff at the Durham branch have been this week, in particular Nicky Hall, who is one of their Property Consultants. I rang to make an appointment to view a house and Nicky set it up quickly, confirming the appointment, as well as sharing her direct contact details, should I encounter any problems. Nicky also took the time to understand what sort of property we were looking for and flagged other houses which met our criteria. Having dealt with several big name agents over the last week, I was extremely impressed by JWW. Not one of the other agents I have dealt with (except for those I listed my house with) have provided anywhere near the same level of customer service. In fact, I have found other agents to be very poor... Not answering or returning calls, unhelpful, no interest in matching us to other properties, and in some cases, rude. Furthermore, we stumbled across a vacant property which is being shown by JWW. We had a real urgency to view it this week (as need to move quickly), but they were fully booked. Nicky understood our situation and enlisted the help of Sarah (who I think works in the same branch), but who does not normally show properties. Sarah met us there on her way home from work, just so we didn't miss out - so a big thank you to to Sarah too. We have just submitted an offer (by email), and look forward to hearing back from the team. I will certainly leave another review once the process is complete, to give a summary of our overall experience. So far, JWW have made a great first impression!
We’re incredibly grateful for your detailed and thoughtful feedback! It’s wonderful to hear how Nicky and Sarah went above and beyond to assist you during what sounds like a busy and urgent time.
Fantastic experience: Would highly recommend JW Wood. We bought our home recently through them and Julie was amazing through the whole process. Julie kept us fully informed of everything that was happening and answered any questions that we had. This made the process so much easier and enjoyable. Thank you again so much!
Thank you for your wonderful review! We’re so pleased to hear that Julie made your home-buying experience smooth and enjoyable. We’ll be sure to pass on your kind words to her. Wishing you happiness in your new home!
Fantastic experience: Me and my partner are renting our first house together and I can not thank Ellie bass enough she helping us through everything as first timers getting a rented house we were nervous but she been a start every step off the way she quick as well !! We just can’t wait to get they keys live in this amazing home thank you Ellie
Thank you so much for your lovely review! We're thrilled to hear that Ellie made your first renting experience smooth and stress-free. Wishing you and your partner all the best in your amazing new home!
Fantastic experience: Excellent service at JW Wood Durham. Geoff came to the house and gave great advice, honest opinion and up-to-date information on current selling market conditions. This is the third time I've used JWW and I wouldn't go anywhere else. The house sold within the first week. Julie Prendergast dealt with all viewings and advertising and marketing. She kept me updated with viewings and feedback from potential buyers, and was always available at the end of the phone. Julie is very friendly, highly efficient and knowledgeable when dealing with the sales process. Absolutely recommended. Thank you!
Thank you for such a glowing review! We’re delighted to hear Geoff’s advice and Julie’s efficiency made a positive difference in your experience. Selling within the first week is fantastic! We truly appreciate your trust in us and your recommendation.
Fantastic experience: JwWoods sales team have been very helpful with our house sale. They work well as a team and Julie was very friendly and kept us up to date with all communications.
Thank you for your kind words! We're thrilled to hear you had a great experience with our team, and Julie will be delighted to know her efforts made a difference.
Fantastic experience: We can’t thank the team at JW Wood Estate Agents in Durham enough — especially Ann and Nikki, who have been absolutely fantastic throughout our buying process. We were dealing with a particularly difficult property purchase, and their professionalism, patience, and determination made all the difference. From the very first enquiry, Ann and Nikki were approachable, knowledgeable, and incredibly supportive. They took the time to walk us through every step, answered all our questions (no matter how small), and never made us feel rushed or pressured. Their communication was brilliant — clear, honest, and timely, which gave us confidence even during the more stressful stages. The purchase wasn’t straightforward, but both Ann and Nikki stayed on top of everything, constantly chasing things up and pushing the process forward. Without their help, we’re not sure it would have gone through at all. They genuinely cared, and that made all the difference. It’s rare these days to find estate agents who go the extra mile — but that’s exactly what JW Wood delivered. If you’re looking to buy or sell in Durham, we’d highly recommend them. Professional, local, and most importantly — they get the job done.
Thank you for your incredible feedback! We’re delighted to hear how Ann and Nikky's professionalism, patience, and determination made a difference during your property purchase. Your kind words mean so much to the team, and we truly appreciate your recommendation. If you need any further assistance, we’re always here to help!
Fantastic experience: I had Lauren visit today for a house inspection. She is such a credit to JW Wood, she is a breath of fresh air, professional, friendly and approachable!
Thank you so much for your kind words! We're delighted to hear that Lauren made such a positive impression during the house inspection.
Negative experience: Had a viewing for a property near Durham, told them I am coming from Leeds. The evening before got a message from the agency to remind me of the viewing. Got there on time , the owner said they do not do any more viewings since they accepted an offer last week. Called the agency no one was picking the phone. Answeared 20 mins later said they still do viewings even when the offer was accepted which made no sense specially knowing I am traveling from Leeds and it is a 1 hour 45 mins drive, not fair towards me (customer) knowing they accepted an offer and my chances are close to 0 in buying this property. Could have informed we accepted an offer but in case you still want to see it in if it doesn't go through you are welcome to come. Worst customer experience ever. Thinking that way your agency will decline soon.
Thank you for sharing your experience. First and foremost, we want to sincerely apologise for the inconvenience and frustration caused during your recent property viewing. We completely understand how disappointing it must have been, especially after traveling such a long distance from Leeds.
Your feedback highlights a breakdown in communication that, while influenced by factors beyond our direct control, should not have affected your experience. We deeply regret that this happened and want to assure you that your time and effort are valued.
We are currently reviewing our processes and improving our communication with all involved parties to ensure that our clients are kept fully informed and situations like this are avoided in the future.
Once again, we am truly sorry for the inconvenience you faced. If you'd like to discuss this further or if there's any way we can assist you moving forward, please don’t hesitate to reach out.
Fantastic experience: We're buying a house sold by the JJW Durham branch and they've been very quick to respond and helpful. I've dealt with Julie who was great. I suspect that we will chose them to sell with when we move on again.
We would be delighted if we can assist again in the future so please let us know if and when we can help.
Fantastic experience: From the very start of selling our house J W Wood have been incredible. When Jonathan came to value our house, he was friendly and very helpful with tons of knowledge to share! Once on the market, Julie and her team couldn’t do more for us. Always calling with updates and feedback from viewings. Julie has a fantastic amount of knowledge and supported us through the whole process. I wouldn’t choose any other estate agent! Thank you all!
Thank you so much for your thoughtful review! We’re absolutely delighted to hear about your positive experience with J W Wood. Jonathan and Julie, along with the rest of the team, are truly committed to providing knowledgeable, friendly, and supportive service, so it’s wonderful to know they made the process of selling your house as smooth and informed as possible.
Fantastic experience: The team at Woods Estate Agents in Durham have been brilliant throughout my selling process.Anne Stobbart has been excellent very professional and supportive. I would not hesitate to recommend them. Thank you.
Thank you for your great review!
Fantastic experience: Another great marketing and sales experience from the team at JW Wood. My mother has used them over the years and they have always been excellent. They seem to have a better pool of buyers and the house was sold in a couple of weeks which was amazing. There is a downside, we used their conveyancing services which were terrible and very stressful to deal with. They were so slow that we ended up being stung for SDLT, communication was none existent too. I had to source seperate independent additional legal advice which cost us as they were getting things wrong with one thing and another. They're not directly part of JW Wood and therefore the above is not a reflection on JW Wood whose aftersales team were as frustrated as we were. A big thank you to Kelly in JW Wood aftersales for helping us sort out the conveyancers, you were superb! Thank you. So a massive thank you to Geoff, Sarah, Julie and team JW Wood. We're in our new property, mother is safer for it and we are very very happy because of all your help. I wouldn't use anybody else because JW Wood have always delivered a fantastic five star service. Thank you! June & Stephen
Thank you so much for your detailed and thoughtful review, June & Stephen! We’re absolutely delighted to hear that your experience with our sales team was so positive and that we could help you and your mother achieve such a fantastic outcome. We'll be sure to pass on your kind words to Kelly, Geoff, Sarah, Julie, and the rest of the team, who will be thrilled to know they made a difference during this process.
We’re truly sorry to hear about the challenges you faced with the conveyancing service. While it’s true they are not directly linked to JW Wood, we fully understand how frustrating and stressful the situation must have been for you. We're so glad Kelly could step in to support you and help get things back on track. Your feedback is incredibly valuable, and we'll ensure it is shared appropriately to help improve experiences for others in the future.
Fantastic experience: Our experience with JW Woods was very good, Ann the Senior Property Consultant was very efficient with her communication in regards to our house sale
Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that Ann, our Senior Property Consultant, was able to provide efficient communication and support throughout your house sale.
Fantastic experience: Chris Clarkson and Sarah Graham and their colleagues at the Durham Office are incredibly friendly and super professional. The buying journey is just so efficient, smooth and informed. Everything that comes from an esteemed and reputable estate agent who have been in business since 1910. One hundred and fifteen years of experience. It shows in everything they do!! Thank you to J W WOODS for a top class service.
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that Chris Clarkson, Sarah Graham, and our Durham Office team provided you with such a friendly, professional, and smooth buying experience.
Positive experience: J W Woods Estate Agents based in Durham are a very professional and knowledgeable team who I entrusted to sell my property. I was kept up to date and contacted by the team throughout the viewings and follow ups and everyone I spoke to was kind and friendly and knowledgeable of my situation. Honourable mention to Julie Prendergast who was my main point of contact throughout. Julie was on the same wavelength as me throughout and made the whole process stress free as possible and easy to navigate. I would highly recommend J W Woods if you are thinking of selling.
Thank you so much for your wonderful review! We’re absolutely delighted to hear about your positive experience with our Durham team and that you found everyone kind, knowledgeable, and supportive throughout the process. A special thank you for highlighting Julie Prendergast—we’re so pleased that she was able to make your experience as stress-free and smooth as possible.
Fantastic experience: We are in the process of buying a house in Durham. I am happy to recommend JWWood for everyone as their services are really good. Julie Prendergast is our property consultant ,and she has been updating everything on-time, giving advice for each step and was so helpful throughout the process. Hoping to complete the paperwork’s for buying our very first home as soon as possible …. Thank you Julie and whole other team members.☺️
Thank you so much for your wonderful review and recommendation! We’re thrilled to hear that you’ve had such a positive experience with our services. It’s an exciting time buying your first home, and we’re honoured to be a part of this journey with you.
Fantastic experience: I am absolutely thrilled to be working with Ann and her brilliant team in the purchase of a property for a family member. The experience we've had so far is way beyond our expectation. We have been kept up to date with the process and always receive a swift response to any queries. We feel safe and in good hands. Thank you Ann.
Thank you so much for your wonderful feedback and kind words. We’re absolutely delighted to hear that your experience working with Ann and her team has exceeded your expectations.
It’s truly rewarding to know you feel well-informed and supported throughout the process. Prompt communication and ensuring our clients feel confident every step of the way are at the heart of what we do.
Fantastic experience: I couldn't have asked for a better service. Julie, at JW Woods has been amazing during the process of selling my house. She had exceptional market knowledge, communicated with me regularly, was very efficient and supportive and showed strong negotiation skills. I was so impressed with her friendly, professional manner. I would highly recommend Julie and JW Woods.
What a fantastic review, thank you! Julie will be thrilled to receive your high praise and we are grateful for the 5 stars awarded. Wishing you the best.
Fantastic experience: I have no hesitation in recommending the services of JW Wood Estate Agents of Durham.to handle the sale of my property. The Sales Manager Jonathan Wheeler, professionally dealt with the initial valuation, photography and marketing. Sales Negotiator Ann Stobbart kept me fully updated at all times with regards, viewings, feedback and validating that potential purchasers were in position to make an offer, that had a realistic likelihood of proceeding to sale.
Ann and Jonathan were both equally pleased to read your review and pass on their gratitude for a 5 star rating.
Fantastic experience: Selling our house. Excellent service, JWW Wood arranged an impressive number of viewings and helped us to find a buyer for our home. Julie Prendergast and her team were always available to answer our questions and to keep us informed on progress.
Many thanks for the great review. Best wishes for the figure.
Positive experience: JW Wood's have managed my properties for over 20 years. This is the first time Wood's have sold a property for me and there was no marketing required as the tenants were the buyers. Overall the process was smooth. However I live overseas and the documentation and ID verification was troublesome and time consuming at times due to formatting issues. I feel this is an area which could be improved. The other issue I would add is a feeling at times that you were not sure who you were dealing with as you were sometimes passed from person to person depending on the topic and who was in the office. Not unique to JWW by any means but frustrating for customers. Overall I would recommend JWW as my experience over many years is they are direct, friendly, straightforward and, even with a few hiccups, get the job done.
Thank you so much for your loyalty over the past 20 years and for taking the time to share your experience. We’re truly grateful for your trust in JW Wood to manage your properties and now assist with your property sale.
We’re delighted to hear that the sales process was smooth overall and appreciate your kind recommendation. That said, we’re sorry for any difficulties caused by the documentation and ID verification process. We understand how time-consuming this can be, particularly for our overseas clients, and your feedback is invaluable in helping us pinpoint areas for improvement.
Negative experience: Think twice if you're a landlord If you're thinking of letting JW Wood manage your property think twice. They charge high fees, communication is dreadful if something goes wrong and they charge you for things without asking! Members of the team admit they have fallen short however managers there do not answer questions in a timely manner and when you suggest a face to face meeting to try and resolve things they refuse! Honestly worse estate agent I have encountered.
Thank you for sharing your feedback. We appreciate the opportunity to hear from you and understand your concerns. Our goal is to provide a high standard of service and ensure a positive experience for all our clients, so we’re sorry to hear that you feel your expectations were not met.
We value open and transparent communication with our clients and strive to address any issues effectively. To ensure we properly understand your situation, we would appreciate the chance to discuss your concerns in more detail. Please feel free to contact our head of letttings at [email protected] so that we can look into this matter and work toward a resolution that meets your expectations.
Your feedback is important to us, and we’re committed to continuously improving our processes to better serve our clients.
Thank you again for bringing this to our attention.
Positive experience: I had a fantastic experience consulting with both Julie and Ann as property consultants from the very start. Their communication and responsiveness were excellent, keeping me informed at every stage of the process and ensuring everything went smoothly. Their expertise and patience were truly appreciated. Thank you for all your help!
Hi Charlotte. Thanks for leaving a review for both Julie and Ann at our Durham office. We are delighted you were happy with the service you received.
Fantastic experience: I recently instructed JW Wood to sell my house in Durham. From initial contact through to very quickly reaching the sale agreed stage, everything has been handled in a very professional, supportive & friendly manner by Julie and her team. It was great to just be able to pop into the office to speak to Julie about all aspects of the sale. Every query and any concern was dealt with quickly, in a kindly manner. I would very highly recommend Julie and all at JW Wood to anyone seeking to sell their property.
What a comprehensive review! A huge thanks for taking the time to leave such positive feedback.
Fantastic experience: I am in the process of purchasing a buy to let property in Durham and Ann Stobbart was my main point of call at J W Wood Estate Agents. Ann was great to deal with, friendly, helpful and efficient. She was extremely reliable and followed through on all commitments made. Ann also went the extra mile in making recommendations for solicitors and surveyors which was a great help and has definitely speeded the process up. I would highly recommend JW Wood.
Hi Nicholas, many thanks for leaving a great and detailed review. We appreciate the recommendation and wish you the best for the future.
Fantastic experience: We had our house on the market with another agent for six months and were left disappointed and frustrated with the service. Within two weeks of being with JW Wood we had secured three offers one of which is now progressing. Julie, Ann and the team at JW Woods were brilliant it terms of communication and we didn’t have to chase them for information or updates. Highly recommend this highly skilled and professional team.
What a fabulous review, thank you! We are grateful for the opportunity to work with you and are confident we will get your sale completed just as soon as possible.
Fantastic experience: Recently, tenancy issues have been resolved swiftly and with ease, much of this can be attributed to Lauren in the Durham Lettings Team, who has been very attentive and personable when helping our house with renovations - especially grateful for being kept in the loop.
A personal thank you from Lauren for a great review and the 5 stars.
Fantastic experience: Review 1 5 stars to JW Wood Estate Agents. Second dealing with them this year and can only wish to have more of them in the future. Top professionals - Gill, Helen, Elaine and the rest of the team; Pleased with their level of dedication and high standards ... well done! Review 2 Back again - January 2025 and purchasing another property from JW Wood. Sarah G has been exceptional and so has the rest of the JW Wood team in dealing with this purchase. They come highly recommended and I hope to be back again soon working with them!
A double review in one! Many thanks for taking the time to write about your experience with our Durham team.
Fantastic experience: I have appreciated the ready and prompt assistance from Woods, from the very beginning to where we stand now. Their staff are expert and prompt and understanding, the last quality which I especially value because it is fifty years since I was last involved in selling/buying a house. The original negotiator, Jonathan Wheeler, and the Sales representative, Ann Stobbart, have provided a service which has met all my best expectations and brought us successfully to where we stand now.. I am grateful to them all.
A fantastic review and full of detail. Ann and Jonathan will be particularly pleased to read your kind words.
Fantastic experience: With their local knowledge, experience and expertise they provided numerous viewings, offers and an acceptance in under three weeks. They were friendly, polite and very professional all the way from initial Market Appraisal through to Memorandum of Sale. Would highly recommend.
Thank you for a brilliant 5 star review. We look forward to working with you again in the future.
Fantastic experience: I could not be happier with the service I have received from JW would. From the beginning of the process with evaluation with Jonathan and then promoting and selling the property with Julie, Sarah and Ann, I have felt supported and updated at all points. All the staff are experts in their field and keep you right, but not only that are approachable, with any questions, all with a calm friendly manner and I have not once been left hanging with a question. We got so many viewings quickly and a swift purchase. 10/10 I would say and wholeheartedly recommend them to sell your house.
A very detailed review and thank you for highlighting our team members who stood out to deliver you great service. Wishing you a Merry Christmas and a Happy New Year.
Fantastic experience: My son bought a house from Julie Prendergast at JW Wood in Durham. It was a superb experience. Julie organised the viewing to fit in with our schedule, helped organise both the solicitor and surveyor. She just made it straightforward - thank you Julie!
Dear Nick – buying and selling property can be a daunting process. I’m therefore delighted to hear that Julie has managed to help your son through the process. Many thanks for taking the time to provide your review
Fantastic experience: Using the durham branch currently with the purchase of a property. Have been dealing with Julie and Ann, can't reccomend them highly enough, loverly ladies that are kind to speak to and very helpfull/responsive in making the process as easy as possible.
Thank you for 5* review and kind words.
Fantastic experience: Woods really looked after us with the sale of our home. Everything moved along quickly, staff were very knowledgeable and always had time for us. Jonathan Wheeler and Ann Stobbart made sure that we had regular updates, felt fully informed to make decisions and were always contactable. Highly recommend
Thank you for your kind words for 5* review.
Fantastic experience: I am so impressed with the survey service. I called to enquire and received a comprehensive response with detailed information about the service the same day. I went ahead and booked. The survey was completed and report sent on the day of the survey - lightening fast and very professional. A particular shout out to Claire W who communicated with me throughout - really appreciated and happy with such a great service. Thank you very much!
Thank you for your review, it is very appreciated.
Fantastic experience: Jonathan Wheeler, Julie Prendergast and Ann Stobart at JW Wood have, once again, done a marvellous job in selling my property. Helpful, friendly and super-effective, they have answered all my questions, chased as necessary and kept me fully informed throughout the process. Many thanks, team!
Thank you for your review, it is very appreciated.
Fantastic experience: Julie Prendergast was amazing in the Durham Office. After a terrible experience with another sale falling through at the last minute with a different durham based estate agent, Julie understood my worries going into another sale. She kept me updated, personally calling me with any change or advancement and was so warm and friendly to talk to. Thanks Julie and Team!
Hi Abby, thank you for your kind words and for sharing your positive experience.
Fantastic experience: Would recommend Woods in Consett as they did a great job for me. Unfortunately the same can't be said for the conveyancing solicitor they recommended. They were very difficult to get a response from "have more that 120 cases so will call you back" no returned call also didn't reply to e-mails. They were also working to a different completion date to that agreed with the sellers solicitors.
Thank you for your great review!
Fantastic experience: JwWood have been brilliant with communication etc.every step of the way in selling our property. I have no hesitation in recommending them. Anne Stobbart and of course the rest of the team in my opinion are outstanding, very professional, friendly and kept us informed on all issues. Thank you to you all.
Dear Carol – WOW what an amazing review. Thanks indeed for taking the time to express your views, your comments are much appreciated
Fantastic experience: Could not fault the service of Ann Stobbart and her team at JW Wood in selling a property. Living outside of the local area, Ann and her team made the process easy and undertook the viewings with prospective buyers. This resulted in multiple viewings, a number of offers, and a sale (subject to contract) within 2-3 weeks.
Dear Andrew, thank you for your excellent review.
Fantastic experience: A huge thank you to Ann for managing the sale of my property, and to Jonathan, Julie and Sarah too, and all at JW Wood, Durham. I definitely recommend JW Woods as an Estate Agent for selling property. They kept me informed and up to date at every stage. Thanks so much for all your help!
Dear Tracy - we have a great team in Durham and they will be delighted to have been recognised in your excellent review. Many thanks
Fantastic experience: I bought my house 15 years ago from JW Wood so when I decided to sell, they were the natural choice. Chris came to value the house, take photos & gave insights into the market conditions to manage expectations. Ann was assigned as my property consultant & kept me informed of any interest, also giving advice when I had questions. My house is now Sold STC with Ann keeping me informed along the way. I would recommend JW Wood both as a seller & a buyer.
Dear Nikki - WOW what an amazing review. It is great when clients return having recognised the excellent service they have received. This is an integral part of our business and we see many clients coming back to us over the years. Many thanks for taking the time to provide an excellent review it is much appreciated
Fantastic experience: Fabulous service from Julie Prendegast and the team at the Durham branch. Brilliant communication from start to finish and great sales result. She even managed to keep me calm during the process. HIGHLY RECOMMEND.
Dear Lynn - Julie is an experienced member of our Durham team and she will be delighted by your kind comments. Moving can of course be a stressful time so managing to keep you calm is a result in itself!!
Fantastic experience: JWW have been extremely professional and helpful in the process of selling our property. Communication has been very good, phone and emails. Particular shout out to Ann Stobbart for her help during this process in what could have a stressful process
Thank you for your great review!
Fantastic experience: The personal one to one attention to my house sale was perfect, in my case it was Ann at the Durham office who handled the sale from start to end. A faultless transaction. I would personally recommend JW Wood for any such business.
Dear Michael - its great to see you have received excellent service from our Durham team and especially Ann who is a senior member of that team. Many thanks for your kind comments
Fantastic experience: I would certainly use JW Wood Estate Agents again and would definitely recommend them to anyone, Ann Stobbart (Senior Property Consultant ) has made the whole process so simple and easy to follow, Always there to give advice and keep me up-to-date, Selling and buying a property can be very stressful for people especially as most of the process is done online these days, not everyone is combatant on computers, but the help and support was always there at the end of the phone, Many thanks to Ann Stobbart, A big thank you to Jonathan Wheeler ( sales manager )and Julie Prendergast ( Property Consultant) for their excellent work and help in making the sale of my property run so smoothly . Big thanks to the whole team
Thank you for your great review!
Fantastic experience: We were completely blown away by the professional service we have received at JW Wood. They helped us every step of the way, and even as we continue to ask questions, each member of the team, from the Estate agents (shout out Sarah Graham!) to the consultants. Always going to bat for you. Highly recommend!
Thank you for your great review!
Fantastic experience: After trying to sell our home with a handful of local and national estate agents who wooed us with big valuations and promises of keen buyers in our area, we've had a great experience of selling with JW Wood in a challenging market. Julie, Jonathan and the team couldn't have been more helpful with their advice, even long before we switched to Woods, and now they're being equally proactive to help us with our next move. We will definitely use JWW when moving again in future (hopefully a long time off!) and we'll save ourselves a lot of headache by starting with them next time!
Thank you for your great review!
Fantastic experience: Really good experience with JWWoods ,selling and buying within the week ! Jonathan Wheeler was very professional and approachable in valuing and preparing marketing material . The whole process being coordinated by Julie who was very helpful ,communicated well and was prompt in her responses . Based on my experience I would certainly recommend Woods .
Thank you for your great review!
Fantastic experience: JW Wood has handled the sale in a very professional manner. Julie from Durham was absolutely excellent throughout the entire process. She kept me up to date with everything on a regular basis.
Thank you for your great review!
Fantastic experience: First class service,responses and customer care. Ann Stobbart was my first contact and was the main person looking after my sale. I found her and other members of the sales team to be highly professional and kept me informed at all stages. They listened to me and provided excellent communication and considerate bookings of viewings and calls. I really felt it was all about the customer. My sale is now proceeding. This team and for me Ann in particular made what can be a stressful process feel smooth and organised. Maria Jones
Thank you for your great review!
Fantastic experience: Julie was very helpful throughout the house buying process and kept us and our estate agents in touch with how things were progressing. She also sent us details of a firm of surveyors, which we were pleased to accept. I would certainly recommend anyone selling a house to avail themselves of the services of JW Wood.
Thank you for your great review!
Fantastic experience: This is our first house move in 30 years. JW Wood have been very supportive, and have made the process as straightforward as possible. Special thanks to Julie, who was excellent in the advice and reassurance she gave to us.
Thank you for your great review!
Positive experience: Our initial contacts were very good getting the house on the market at Christmas. We had very few viewings until about May and we had to reduce our price twice. Even so we had to accept a lower offer, and we felt a bit under pressure to do so, perhaps because of a lack of understanding. However we made a sale, and have very good service since then.
Thank you for your great review!
Fantastic experience: I highly recommend JW Woods Estate Agents in Durham. I recently sold my late fathers bungalow. All the staff in the sales team were so helpful particularly Anne Stobbart. Nothing was ever a problem. They took care of all the visits to the property and were always polite, helpful and very friendly. A 5* service from all the Team. Thank you
Dear Karon – many thanks for taking the time to write an excellent 5* review, it is appreciated. It was a bit of a long haul as so many transactions appear to be these days but we got there in the end so again, this makes your review more satisfying.
Fantastic experience: JWWood have been excellent throughout the process of selling our current house and purchasing our new house with them. Ann and Julie in particular were both a pleasure to work with. Thank you to the excellent staff at JW Wood!
Dear Roisin – many thanks for taking the time in providing an excellent 5* review. Your kind comments are much appreciated. The transaction will now be handled by our after sales team through to completion.
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