Newfield Estates - Sales and Lettings

Fantastic experience: Following the passing of our parents, my brother and I recently had to sell our family home. We approached 3 agents and chose Tom at Newfields who was very sensitive to the situation as well as professional, dealing with all queries promptly and efficiently. He kept us fully informed and managed the sale effectively achieving a good price within a reasonable timescale. I can really recomend Tom and Newfield Estates.

Fantastic experience: Very professional service. They helped myself and my sister sell our late parents house. Communication was vital and very thorough as both my self and my sister live out of the area but felt at ease with the service provided. Would definitely recommend.

Fantastic experience: It was an absolute pleasure to deal with Tom from start to finish. Very professional service while keeping everything straightforward and easy to understand. He was very responsive to messages and went the extra mile in some difficult situations during my move. I'd highly recommend using Newfield Estates. Thank you!

Fantastic experience: We recently bought our new home through Newfield Estate Agency, we recommend Tom and the rest of the team highly enough. From start to finish, the service we received was outstanding. Tom was incredibly supportive, professional, and always on hand to answer our questions, making what is usually a stressful process feel smooth and straightforward. The entire team communication was excellent throughout. If you are looking for an estate agency that genuinely cares and delivers brilliant service, look no further than Newfield. Thank you so much for helping us get into our new home!

Fantastic experience: Selling my house with Newfield Estates was an easy and straightforward process. Tom was easy to communicate with, provided a sensible valuation, offered reasonable fees, and all in all, it was a straightforward process. As soon as I listed my house with Newfield Estates, we got an offer within the first week. I highly recommend this family business.

Fantastic experience: An excellent, local service. From the valuation through to the final sale Tom was helpful, available and kept us well informed. A recommended choice with very helpful local knowledge.

Fantastic experience: The very best estate agents I have ever used and I have moved home many times. Exceptionally professional, extremely accessible at any time, great market knowledge, exceedingly friendly and helpful.I felt like I was speaking to a friend who was giving me sound advice. Thank you very much for your excellent service and helpful advice. Very well done to all of you, and best wishes for the future, you helped me achieve buying my dream home.

Fantastic experience: Tom and Helen helped me find my first flat and they were very supportive throughout the whole process and continued to be so during my tenancy. Any issues that cropped up were dealt with quickly and professionally and they made the experience of having my first home so easy and enjoyable :)

Fantastic experience: Fantastic service from Newfield in the sale of my late parents’ house. Tom did all the viewings and went above and beyond in the sale of the house. There were a lot of viewings in the end but this was no trouble for Tom and he was instrumental in selling the house. A great service and would highly recommend.

Negative experience: This review concerns my former landlord, Anthony De Lacey, whose property I rented through Newfield Estates. My experience was extremely distressing and demonstrates serious misconduct and unsafe living conditions. The landlord was verbally abusive, unprofessional, and discriminatory. He repeatedly harassed me to the point of tears, questioned my intelligence and sanity, made ableist comments, accused me of faking my disability, telling me to to “grow up” once I disclosed it. He made personal inappropriate comments, was sexist, and created an environment where I felt unsafe expressing my identity as an LGBT+ tenant. He repeatedly entered the property without notice, which is illegal; I only discovered this via security cameras I had to get due to feeling unsafe. He also insisted on coming monthly, which is not allowed. He came to inform me he intended to evict me just before Christmas, was extremely verbally abusive, and left me in tears. A Section 21 “no-fault” eviction notice was issued in the new year. The property was in severe disrepair. One wall was made of chipboard. Glass was smashed in a window when I moved in. The house was thick with dirt, dust, and cobwebs and infested with spiders, woodlice, and slugs. I would get piles of woodlice daily. He dismissed these issues, telling me to “embrace nature.” There was severe mould, damp, cracks, leaking ceilings, and fallen roof tiles. Windows were in poor condition and he refused to replace them unless I agreed to an illegal rent increase. The boiler, dating from 1997, broke down repeatedly, rattled constantly, and was extremely expensive to run. Almost everything in the house either broke or was breaking during my tenancy, requiring repeated repairs. It was so cold inside I could see my breath, yet he refused to do anything about mould, instead instructing me to leave windows and doors open in winter. He treated me with contempt and rudeness, laughed at the issues in the property, questioned my sanity, and refused to deal with repairs. He also frequently complained about past tenants. Neighbours later confirmed that the property had a very high turnover rate. A medical professional has confirmed that I developed PTSD as a direct result of this experience, and I frequently experience flashbacks. I have extensive photo and video evidence documenting the damage, disrepair, infestations, and unlawful conduct. Most photos were taken on move in The landlord and the agency failed to provide safe, habitable accommodation and allowed harassment, discrimination, and illegal conduct to continue. Tenants deserve lawful, respectful treatment and a secure home — none of which was upheld here.

Fantastic experience: We had a great experience buying our home. Tom was extremely friendly, knowledgeable, and always happy to help. He provided good information at every stage, making the whole process smooth and fast. Highly recommended.

Fantastic experience: Fabulous service from Tom and the team at Newfield. Would highly recommend. I’ve had dealings with several estate agents and Newfield are most definitely the best. Can text them any time and get a response even outside of working hours, and whenever I called in the staff made time for me, answering queries and providing helpful advice.

Fantastic experience: Fantastic service from our initial enquiry until we picked up the keys. Tom was efficient and a very friendly guy. Nothing was too much trouble and the entire process was explained to us as first time buyers. Would not hesitate to recommend Newfield Estates for their professionalism and commitment, both qualities that are becoming harder to come by today.

Fantastic experience: Newfield Estates recently sold my late Mum’s house for us. We met with Tom in May before we put it on the market to get a rough idea of value and discuss any work that might need doing. His market knowledge about the Newton Hall estate is incredible and he gave us honest feedback and suggested next steps. He discussed what work might improve the property and aid the sale and what not to do as well. When it was ready to go up for sale we met again with Tom and another local estate agent. Again he impressed us with his friendly matter, straight talking and honesty. His fees are easy to understand and with no hidden extras. My brother and I as executors of Mum’s will both live out of the region. This was not an issue for Tom and his communication was excellent. The simple solution of setting up a what’s app group between the three of us kept us abreast of any viewings or offers through messages and calls. He priced the house well and we received an offer within the first week. We had a target completion goal of ‘before Christmas’ - the other local estate agent said that wouldn’t be possible and we should plan for February. Thanks to Newfield Estates and a bit of good luck we just completed on 12th December. He managed the process from start to finish and the single point of contact made everything easy. Tom is absolutely the best estate agent I have ever used, not being from the area I just wish he had offices nationwide so I could use him again! Not only does he do his job well but the level of personal service means it’s done wit, warmth, respect and kindness! Can’t thank Newfield Estates and Tom enough! Just the best of the best!

Fantastic experience: The thing that stands out is price and availability which is really unique. I found myself texting Tom a lot outside of normal hours which is really unique. He was always available. The house photos were excellent too. My friend recommended Newfield to me and I’m really pleased I chose them for selling my property. I’d really recommend.

Fantastic experience: Helped us to buy a property - great service, deep knowledge of local area, very professional. Would highly recommend.

Fantastic experience: We sold and purchased the property with Newfield Estates agents. The service was provided at the very high standards. Tom was always available when needed and he went above and beyond to ensure nice and smooth move. Would definitely recommend Newfield Estates.

Fantastic experience: Tom and his Team went above and beyond anything we could have expected from them, taking full control of the sale of the property etc. I would have no hesitation in recommending this company. Thanks againTom for all your help.

Fantastic experience: Newfield Estates are very friendly, professional and courteous team. Tom ensured that we received prompt regular feedback on all viewings. Once a buyer was found Tom continued to liaise with the buyer and ourselves until completion. We would highly recommend Newfield Estates to family & friends. We thank the team very much.

Fantastic experience: Tom was very helpful and made the process of buying our first home a lot easier. He gave us advice and helped us find exactly what we were looking for. Thanks Tom!

Fantastic experience: We sold our house within a week with Newfields. Tom and the team provided excellent customer care and service to my wife and I throughout the whole process often going over above replying to messages promptly outside of normal office hours etcc.. We have not moved house for 30 years so had lots of questions about the process and Newfields supported and advised us all the way through the journey. A brilliant small family business !

Fantastic experience: Tom and the team have been brilliant - always willing to help and be on hand for everything we’ve needed throughout the process

Fantastic experience: We sold our house to the first viewers a couple of days.Tom kept us informed and reassured throughout the sales process which went smoothly.Would highly recommend this Company.

Negative experience: Horrific. We made the mistake to believe the face that they show, and we trusted them. They cost us thousands, lied, gas lit and did everything to ensure that their business looked good. They took advantage of our vulnerable life situation (family health, death and the priorities in the vulnerable) if i had of died, which seemed to be their hope (as they kept offering very low value for our property) they conned us to rent it out, to someone we believed cared for it and they trashed it. We paid Newfields alot of money, to suffer alot of pain and heartache. We got the tenants out and sold the property within weeks of changing estate agents. GO elsewhere, these guys have vile ethics and are not compassionate or humane (unless they are going to gain)

Fantastic experience: Right from the start Tom impressed with his approachability and knowledge. Communication was excellent - even checking things out with us when he was on holiday. Put us in touch with helpful local tradesmen, as we don't live locally and had to do this from some distance, and provided so much assistance during the sale process. Thanks Tom, and all your staff, for making this such a straightforward and painless experience! We are very, very grateful to you all. Lynn and Jim

Fantastic experience: Couldn’t recommend Newfields highly enough. Incredibly helpful and friendly from the very beginning of selling our house and then later buying another. Tom and the team are fantastic.

Fantastic experience: Amazing service from booking our first viewing to completing on the purchase of our house. We were able to arrange the viewings we needed and all questions answered quickly, communication throughout has been great. Thank you!

Fantastic experience: Highly recommended

Fantastic experience: Tom has been very helpful, quick in response and very honest in this,would definitely recommend.

Fantastic experience: We chose Newfield to sell our home recently and could not recommend them enough. Tom was brilliant from start to finish, always helpful and reliable. Tom sold our home within 2 weeks! Our move was far from straight forward, Tom was there for advice and guidance throughout. Very grateful to Tom, Helen & Hannah from Newfield. Thank you!

Fantastic experience: Tom is great, very friendly and knowledgable. Always went above and beyond with the sale of my dad’s flat. Would 100% recommend.

Fantastic experience: A pleasure to deal with, very professional, friendly and knowledgeable service. Would recommend!

Fantastic experience: We have used Newfields to let a house in Durham. Very confident and professional company who found the right tenant and who navigated us through the unknown territory of being first time landlords. We will definitely use this company again.

Fantastic experience: We recently sold a house in Durham. We have been very happy with the friendly and professional service provided by Tom and Helen from beginning to end. The advice and support have been first class and they found interested parties and a committed buyer very quickly. The whole process has been very straightforward given we were selling the property at a distance. They are the leading estate agents in the area and we can't recommend them highly enough.

Fantastic experience: The whole process of selling went smoothly and painlessly. Many thanks, Tom and Helen, for the friendly and efficient way you managed everything from start to finish.

Fantastic experience: Fantastic help with buying our house, flexibility and personal touch, we completed quickly thanks to good communication from Tom, thank you for everything.

Fantastic experience: Recently sold my house through Newfield estates. Tom provided excellent market knowledge and advice throughout the selling process. Very personable with quick responses to any queries. Competitivly priced in comparison to other estate agents in Durham with great service. Highly recommend.

Fantastic experience: This is the second time we have used Newfield Estate Agents and have been very impressed both times. A lovely family run business who are down to earth and very quick to reply with any correspondence. We would highly recommend using Newfield.

Fantastic experience: We have dealt with Tom and Helen at Newfield Estates over a number of years renting, selling and buying property and over those years the service has always been helpful and professional. We recently sold our current house with them and the service was excellent and consistent with our expectations. Thanks Tom, much appreciated.

Fantastic experience: Tom did a fantastic job from beginning to end, he was always contactable and remained polite and professional at all times, even at the end when our sale was coming to a close with difficulties he went above and beyond. Newfields is by far the best estate agency service I have used and would highly recommend to anyone, I wish Tom and his team every success in the future. Thankyou for your outstanding service.

Fantastic experience: Absolutely brilliant, they were so helpful from day 1 until the sale was completed, would highly recommend this company to anyone, very helpful too. Tom was amazing too, he helped us since the beginning until the end, he’s a credit to the company too. Thank you again

Fantastic experience: We instructed Tom to value our house in Newton Hall and were immediately impressed. He knows the area so well, he can judge the good points, the weaknesses and the right price on the button. He is friendly, relaxed, but straight talking and totally professional. We had buyers who were less than easy to deal with, but Tom guided us through the whole process with a calm confidence that reassured us right to the end. Top man!

Fantastic experience: I highly recommend Newfield Estate Agents. They delievered a1st rate service from start to completion.

Fantastic experience: Great estate agents, special shout out for Tom who was very friendly and went above and beyond especially after we had bought the property, we never felt rushed and was happy to answer any questions and follow up to make sure the move was going through as promised, would 100% use again

Fantastic experience: We bought a house through Newfield’s and couldn’t fault the service. Responses were quick and comprehensive and Tom took time to process an offer over the weekend. Would definitely recommend and use if we decided to sell.

Fantastic experience: We sold our property and purchased through Tom and Helen at Newfields. We couldn't recommend them enough. They have been nothing short of fabulous in all their dealings with us. Have went over and above. With fantastic communication, guidance and support to help ease. What is always stressful situation, moving homes. A massive Thank you for everything from Tony and Ashley.

Fantastic experience: Tom Grime and the team at Newfield Estates provided us a great service in arranging the purchase of our first home. Friendly, professional and efficient - would recommend

Fantastic experience: Tom has been absolutely fantastic throughout the sale of my property - having just completed today ! Honestly cannot thank Tom & Helen enough for everything they have done. Throughout Tom provided sensible & logical advice, something which I had seriously lacked from a precious agent I had marketed with! Communication is always quick & you are kept in the loop at every stage. Would absolutely recommend. Thank you for all you have done for me

Fantastic experience: Bought our home with Tom, who made it very straightforward and always answered our questions throughout the process in a timely manner. I worked definitely recommend Newfield Estates!!

Fantastic experience: We used Newfields to both sell and buy our home. Tom has been fantastic throughout, always available for me to contact and very reassuring when I was stressed. I couldent recommend this estate agents enough and I would like to say a big thankyou for going the extra mile to help get the process through as quick as he could.

Fantastic experience: As a buyer Tom was really quick to answer queries or find out answers.

Fantastic experience: Tom showed me several properties, he asked what my wish list was, he kept in touch, often showing me properties that were just about to come on the market. He suggested the house I bought although I had seen it online, he was very informative about the house and the sellers situation. I love my new house, I’ve only been in it 3 weeks but it already feels like home. Tom just “got me” and knew exactly the kind of property I wanted. Thank you for all your help, guidance and patience (oh and dropping my new house key off which was a great help on a stressful moving day) I received a fantastic service, I would definitely recommend Newfields and I wish you all the success for the future.

Fantastic experience: The level of service I received from Newfield Estates was amazing. Tom was always available with answers to any questions I had and made the whole process stress free. I would highly recommend this local agent and would definitely use again.

Fantastic experience: Tom has been wonderful throughout the sale of my late mother’s home, from the evaluation to showing people around. Excellent service all around thank you

Fantastic experience: Newfield Estates were the selling agents for a house we bought. Tom was always friendly and approachable, negotiating with the seller to settle on a fair price agreeable to us both, and finding answers promptly to any queries we had. He even visited the property to take pictures of the gas meter after our surveyor failed to find it! His knowledge of the local area was very helpful, and made us feel confident in the purchase. Although he was away when we picked up the keys, his colleagues were friendly and helpful. As positive an experience as it could be, from a buyer's point of view.

Fantastic experience: everything went very smooth and we sold very quickly, very pleased with the outcome.

Fantastic experience: Great communication, very professional made an effortless sale for us. Would highly recommend. Thanks.

Fantastic experience: The service from Tom was absolutely outstanding. He hosted viewings on my home and also those homes I viewed, was informative, clear, incredibly helpful and very honest. I would recommend him wholeheartedly and wouldn't hesitate to use Newfields again in the future. Thank you.

Fantastic experience: I recently sold a property through Newfield estate agents and was extremely happy with the service they provided. They were on hand to do the viewings as I could not be there to do this. Tom went that extra mile to be at the property and take final meter readings and he made it a painless experience. I would highly recommend Newfield estate agency.

Fantastic experience: Hi would highly recommend tom grime.hes acted in very professional way and also a very pleasant person

Fantastic experience: After an initial slow start getting in touch, Newfield were very responsive and helpful as we looked to buy a house. Tom, who deals with sales, was friendly, available, honest and refreshingly direct. I would recommend.

Fantastic experience: Highly recommend Tom and his team.The valuation was fair and reasonable and within our expectations .Tom carried out the viewings, gave us feedback on all and we had a secured sale within 2 weeks ironically it was the first viewing that purchased as Tom found a buyer for them in a few days. Newfield estates have a great knowledge of Newton hall estate and the surrounding areas.

Fantastic experience: Tom went above and beyond during the sale of our Durham property. Always reliable, the service we received from this local business was head and shoulders above what we had experienced before when using larger, local firms. I wouldn’t hesitate to recommend Newfield to any of our family and friends. Thank you for a job well done!

Fantastic experience: Excellent service selling my property. Tom was so informative and helpful about the whole process right from the start. They conducted the viewings which maked things so much easier and very quickly found me a buyer. I was kept informed of progress throughout and the whole process was as smooth as possible. Highly recommended

Fantastic experience: I’m not local but had to sell a house locally that I’d inherited. Picked Newfield due to: reviews, sells most houses on Newton Hall of all agents and family firm. Found them Friendly professional, informative, helpful and the easiest house sale I’ve ever done, regardless of being at a long distance. Would recommend.

Fantastic experience: Brilliant service from Tom & staff at Newfield Estates from start to finish. Excellent local knowledge, friendly, professional, helpful, happy to go the extra mile. I wasn’t local so found the attention to detail invaluable. Highly recommended

Fantastic experience: From the first discussions with Tom, I had complete trust that Newfield's were the right agency to look after my late mum's house sale. Everthing was left in their hands, including facilitating viewings for us, and there was never anything other than satisfaction with house the sale was managed. The fact we had very little to do throughout was exactly what we needed at what was a very difficult time, and the team at Newfield were great at taking all the stress out of the process.

Fantastic experience: Recently used Newfield Estates to sell my mams house on Newton Hall.Great service,presentation excellent.Would highly recommend them.

Fantastic experience: A great family business with an easy friendly helpful manner. They have sold for us and remain letting agents for us and are great on both counts, I work with them confidently knowing everything is in hand.

Fantastic experience: Tom found us a house before it even went on the market. He always got back to me quickly when I had any questions during our purchase. We would use them again!

Fantastic experience: Used Newfield recently for the sale of my Grandparent's family home. Great service from start to finish, couldn't fault any of the staff for their impeccability, even when we were away for a family wedding. Highly recommended......

Fantastic experience: Tom and Helen were both extremely helpful from the beginning right through to completetion. Selling the family home after the death of our parents was made easier by their professionalism and caring attitude to our circumstances. Tom took the reigns and organised everything for us and kept us informed at every point. We would highly recommend their services and would definitely use them in the future.

Fantastic experience: Tom was great from start to finish. Explained the process, keeping things simple and us up to date, and nothing was too much trouble. Made the moving process really straight forward. Thanks very much Tom and Helen, would definitely recommend

Fantastic experience: Super service, very supportive and friendly.

Negative experience: Not interested

Fantastic experience: Tom and Helen have been a fantastic help to us selling our parents home. It was a very difficult decision but made so much easier by Tom and Helen's kindness. Nothing was a problem even after our first buyer withdrew. Within a week with Tom's help we had another offer and successfully sold the property. We cannot thank them enough for making a stressful situation so much easier. We would highly recommend Newfield Estate agents Joe and Christine Stebbing

Fantastic experience: Sold our property on Newton Hall. Helped us get reputable tradespeople to get the property ready for sale. Excellent service and value. Would highly recommend

Fantastic experience: Had a great experience buying my first home with Newfield Estates. They really go out of the way in helping you throughout the house buying process.

Fantastic experience: Excellent service from start to finish from all the staff. Always helpful, friendly and understanding with a fast response and reaction time.

Fantastic experience: The team were friendly and efficient. There were no issues with the sale and it was completed within predicted timescales

Fantastic experience: Selling a family home was an emotional journey for me. Tom made this easier with his care and clear guidance.i genuinely felt I was in very safe professional hands. Thank you

Fantastic experience: I recently bought my first house through Newfield Estate agents and they have been amazing from start to finish! Being a first time buyer, everything was new to me but Tom, Helen and the Newfield Estate team have made the process feel very easy. Helen showed me around the house, she was very friendly and approachable and answered anything I asked about the property – anything she didn’t know straight away she found out and got back to me very quickly. Tom answered any email queries very promptly, Tom has kept me up to date on everything and the communication from him has been amazing throughout the process. I would highly recommended Newfield Estates and I would definitely use them again in the future. Thank you for all your help!

Fantastic experience: Fabulous service from start to finish. Tom ensured we understood the process every step of the way, kept us informed and really looked after us throughout. This is a true family business where the focus is on the customer and not just making a profit. They really do care and work very hard on your behalf. We wouldn’t hesitate in using them again and HIGHLY recommended to you all. Thanks again. Erika on behalf of Christine Dobbie

Fantastic experience: Tom and Helen, both have been fantastic supporting the sale of our property from start to finish. Even when buyers dropped out The New Field team worked tirelessly to bring in fresh buyers and sold our property Great service from the fantastic team at Newfield Estates, both professional and considerate of our needs, with everything conducted in a timely fashion. They kept us fully informed throughout the whole process of selling our home thank you Newfield Estates.

Fantastic experience: Extremely good service from start to finish. Very professional. Good communication. Would recommend to family or friends.

Negative experience: Can be slow to actually respond to emails/enquiries about a property the managed. Still waiting on a response for them to return my keys for a property they managed for us, 2 chaser emails since February. This did tend to be standard, usually recieved a response after the second or third chase.

Fantastic experience: One of the least painful and stressful sales/purchases I have ever experienced. Newfields staff were always there to help out with any queries or concerns. If I ever move again I wouldn't hesitate to use them.

Fantastic experience: Tom was candid, helpful and patient when showing us around a property. My partner and I appreciated that he guided us through the property, and provided insight. Newfield Estates made a complicated process less daunting, would recommend!

Fantastic experience: Efficient at managing rental properties ,

Fantastic experience: We recently sold our family home of 28 years through Newfield. Tom, the Director, was very helpful throughout. Pre-marketing, he helped us identify and prioritise things to be done prior to putting the property on the market. The property is a bit of a one-off and Tom's research and advice on marketing and the asking price was sound. The property sold quite quickly but Tom kept us informed throughout the lengthy conveyancing process and offered good advice on the offers we received. One piece of real added value was that he stepped in directly with our buyers to help both sides get through a last minute hitch two days before completion. We have sold other properties in Durham in the past few years and our recent positive experience with Newfield was in marked contrast to that with some of the other local agents. My wife and I are both fully satisfied with the service we have received from Newfields and are happy to recommend them to others.

Fantastic experience: Great agent for our house purchase. Thanks Tom!

Fantastic experience: Newfields is a friendly family run business who go up and beyond to help their customers, whether buyer or seller. Very professional and knowledgeable. I suspect Tom must hold the record for the most houses sold on Newton Hall. Fully deserving of the 5 stars given.

Fantastic experience: Wow what a fantastic service from these wonderful people. Tom went above and beyond to help me through the transaction his sale of my home was second to none he chose the right people to view the property and it sold immediately. He helped guide me through the process he had to deal with difficult professionals who were undoubtedly less interested in making the processes go smoothly. I can not recommend this team enough they are the epitome of good service. Thank you from the bottom of my heart

Fantastic experience: Excellent customer service, very helpful with the move. Would definitely recommend

Fantastic experience: Excellent and friendly service. Tom & Helen went above and beyond to support us through the whole process of selling our property, would highly recommend.

Fantastic experience: Excellent service, friendly, professional and responded to all queries and requests promptly.

Fantastic experience: From the initial engagement right through to the finalisation of the sale Tom and the entire Newfield team kept me up to date on viewings, any developments and ultimately helped resolve an issue that was created further along the buying chain. I can't recommend Newfield Estates more highly - thanks for your help and expertise in this matter.

Fantastic experience: Fantastic service from start to finish of selling our property. Tom and Helen were always there to offer advice and help in anyway they could. We would highly recommend to anyone and would definitely use New field estate agents again in the future. Thank you.

Fantastic experience: First class service from start to finish ,very helpful and kept us informed about everything we needed to do, would highly recommend to anyone who wants a great company to help you with your business

Fantastic experience: Great service from the team. Would highly recommend