Auckland Estates

Fantastic experience: Passed by a lovely bungalow, arranged viewing and loved it. I made an offer that was accepted and within 8 weeks had keys. Auckland Estates professional and friendly.

Positive experience: Grace @ Auckland was polite and efficient in all her correspondences. She kept me updated throughout a long and arduous process. I would recommend her and Auckland. Unfortunately I would not recommend J S Law- conveyancing solicitor

Fantastic experience: Grace was always professional, efficient and polite. Someone was always available to support with whatever questions we had and made moving house as easy as it could be. Thank you

Fantastic experience: I want to extend my thanks to Megan and the team for helping me secure a really nice flat in prime location! Megan was especially helpful and patient with my queries. Highly recommended ⭐️

Fantastic experience: Very Good service overall. Megan and team was responsive and helpful throughout the process.

Fantastic experience: Auckland Estates is a great agency. The staff are very helpful, polite and understanding. We found a lovely place with them, recently refurbished, easy move in process. Megan communicated really well with us and we enjoyed working with her. She was helpful every step of the way. I would recommend Auckland Estates.

Fantastic experience: Auckland has found a nice flat for me in Whetstone, despite their office in Potters Bar. I had many requests which they’ve professionally coordinated with the landlord, and efficiently fulfilled. Full marks for Megan, Ryan and Scott!!! As a current tenant, I’m happy that they are managing the flat well now with prompt assistance

Fantastic experience: Grace was amazing! She guided us through a very difficult sale and went above and beyond to make sure that it all went through. We wouldn't have been able to complete without her. I would definitely recommend her and Auckland Estates to my friends and family.

Positive experience: Friendly and helpful I especially thank Megan in the Potters Bar Office

Fantastic experience: Recently Megan from Auckland estate helped me to find my new property with them Great services and company Highly recommended to get in contact with them

Fantastic experience: My experience with Auckland estates was amazing ! Megan was absolutely fantastic throughout our whole move. Her responses were always incredibly quick, we had a viewing arranged straight away, and the whole process — including references — moved so smoothly that we were in before we knew it. The place is outstanding and already truly feels like home. Megan made everything stress-free and easy, and I would highly recommend her to anyone looking to move.

Fantastic experience: Auckland Estates helped me find a flat in Potters Bar. I was happy with the service I received and have settled nicely in my new home.

Fantastic experience: Quick responses, moved into my new place easily, easy to work with.

Fantastic experience: Paul and the team were very helpful and patient during our stressful days, would definitely recommend Auckland Estate.

Fantastic experience: Megan from Aukland Estates was really helpful when we were looking for a rental property. She was super responsive, easy to talk to, and made the whole process way less stressful. Would definitely recommend her to anyone looking to either rent or purchase a property.

Fantastic experience: Megan was my primary contacts and was great at keeping me informed on viewings and agreeing the price with the purchaser. Overall was happy with the service but would suggest a little more details on the progress of the completion from the area who took over from Megan. I was only advised on the completion date when I attended the office this being 1 weeks notice.

Fantastic experience: Grateful to Peter,Megan and Sean and Marcus.A difficult and long sale process ; very special thanks to Auckland Estates team- for their high professionalism and passion .

Fantastic experience: I’m really happy with my experience at Auckland Estates. Everyone I dealt with was friendly and professional, and they made the whole process so smooth. A special thank you to Megan and Ryan – they were both fantastic to work with. Megan’s communication was excellent, and she made everything feel really easy. Ryan was also really helpful and approachable throughout. I couldn’t be happier with the service I received and would definitely recommend Auckland Estates!

Fantastic experience: Dear Marcus & Megan , I hope this message finds you well. I just wanted to take a moment to express my heartfelt gratitude for all the hard work and dedication you put into helping me to find mine and my daughters new home. From the very beginning, you made the entire process so much easier, guiding us every step of the way with professionalism, patience, and genuine care. Your knowledge of the market and keen eye for detail ensured that we found a place that truly feels like home. Whether it was answering our countless questions or providing valuable insights into each property we viewed, your support was invaluable. We truly couldn’t have done this without you. Thank you once again for going above and beyond to make our dream of owning a home a reality. I would happily recommend you to anyone looking for a reliable and dedicated real estate agent. Warm regards, Klodiana Lica

Negative experience: Please stop putting junk mail through my door when there's a sign asking you not too!

Fantastic experience: Seamless process of moving accommodation. The team is very supportive and responsive. @Megan is very responsive and professional. I would continue engaging her in all my property affairs.

Fantastic experience: So far I had a very good experience with this agency. Special thanks to Scott in the property management team. He is very helpful, replies quickly and stays on top of the tasks.

Fantastic experience: Just wanted to say a big thank you to Megan and team for helping us move seamlessly into our new home. Would recommend Auckland, very helpful, professional and everything was sorted for us.

Fantastic experience: Process of us moving in has been very smooth and made easy! Thank you Megan for being so responsive and helpful throughout :)

Fantastic experience: Good experience with Auckland Estate, thanks to Megan for allowing me to view a property. Previously, Shaun help me too. Both are friendly and professional.

Fantastic experience: Five stars service, highly recommended. specially on Shaun and Scott.

Fantastic experience: Thank you so much Auckland Estates, Shaun and Scott were absolutely fantastic, real professional and accommodating. Any questions or problems that I have they are there and sort out things out extremely quick Thank you both for all your help

Fantastic experience: I had a wonderful experience with Auckland Estates, thanks to Paul, who helped me view a property at Oakdene on Oakmere Avenue. Paul was incredibly professional, friendly, and knowledgeable, making the entire process smooth and stress-free. He took the time to answer all my questions and provided valuable insights about the property. Paul’s dedication and expertise truly set Auckland Estates apart. If you're looking for a reliable and supportive real estate agent, Paul and the team at Auckland Estates are highly recommended!

Fantastic experience: We have recently let our property through Auckland Estates. Scott was very helpful and responsive in sorting the current issues we had with the tenants in our flat.

Negative experience: RENTERS BEWARE Had multiple issues when we rented a flat through Auckland. Mouse, squirrels and wasp infestations with little initiative shown by Auckland to get a contractor out to fix, in the mean time we had to stay in hotels. A few weeks later they tried to increase our rent by over £100. We had to end our tenancy early as the root causes of the infestations were not fixed. After leaving they tried to overcharge us for oven cleaning work at approx 3x the market rate, and failed to produce the quote they'd referenced or invoices when requested. They backed out at last minute when we tried to get the issue to mediation, I assume because they had no backup for the charges they had proposed. Wouldn't rent from them again if it was free.

Fantastic experience: Excellent at all times. A company who you should trust and employ. I am notoriously difficult to please but they pleased me. Peter Thompson

Fantastic experience: Exceptional service from Shaun at Auckland Estates. Shaun's professionalism, attention to detail, and prompt communication made the renting process seamless. Highly recommend their services to anyone looking for a reliable letting agent!"

Fantastic experience:

Fantastic experience: Some years ago Paul had handled the sales of our property, then my mother's with great efficiency and consideration. So when it became time to sell my late father-in-law's house it was a given that we would return. Living over 200 miles away now we needed extra trustworthiness and were not disappointed. Peter and Marcus in particular kept us well informed of viewings and feedback, helped to arrange people to clear, clean, tidy the garden, read the meters and keep an eye on the property. Five star treatment indeed.

Fantastic experience: We bought from Auckland. Excellent service from Marcus, especially toward the end Marcus went extra mile, coordinated all parties and actively pushing the sales through. Thank you!

Fantastic experience: Overall v good letting agency with agents available to resolve pbs fast. I would have hoped that the landlord would have known about all the bits and bobs which were wrong in the rental but in the end, all was solved pretty fast. Thanks

Negative experience: Not answering calls after I,payed my deposit

Fantastic experience: Positive experience. Thank you

Fantastic experience: We purchased a house through Auckland Estates. The purchase went through smoothly with no delays.

Negative experience: Follow up: A few days after my agreement my father fell unwell and I had to move out to care for him. This estate agent didn't care at all, I was made to pay 3 months rent for a property I didn't live in. In addition to this, they took TWO weeks to put the property back on the market. No desire to understand the situation and completely money focused. Will never be using their services again and will be taking this further.

Fantastic experience: Marcus Walters handled the sale of our property in Potters Bar. He was very professional and experienced and more than prepared to go out of his way to iron out any problems that came up during the sales process. We would have no hesitation in recommending him to anyone contemplating the sale of a property during these difficult times.

Negative experience: This agency used to be well thought of before they "merged" with BPM, who were known as something else before that, and something else before that (I'm usually weary of name changes). Usually I'd contact the agent directly, but this particular one has history of littering our town with their advertising boards. There are regulations regarding boards, AE know them, but for Joe Public they are that the board must be removed with 14 days of a deal completion. The board outside 1 Cranborne Road (that's next to the day centre Cranbourne Place) has been in place for 25 months, in fact it was so discoloured by the sun that they had to change it. Many other similar ones about, including one in the past where they placed two boards on a piece of land sold at auction by a different firm. They even placed a board in the middle of some greenery just up from the Fire Station, proudly stating 'Let & Managed' but with no property nearby. In place for 3/4 weeks before somebody (not me) removed it but it reappeared very quickly. Looked like someone else has taken exception to it and added something, perhaps rather apt as it's planted outside Mutton Lane Cemetery!! Click on the pictures and have a look at what is below the main signage) Perhaps others within the area will take a dim view of an agency that litters our town with unnecessary signs. I always find that voting with your feet works wonders. As a local business if AE tidy up their act I would be happy to remove this entire review.

Fantastic experience: The service from all the team at Auckland, particularly Paul, and Marcus, was fantastic. They went out of their way to help me with various issues arising during the sale of my property, and I have absolutely no hesitation in recommending them to anyone looking for an estate agent in the area. Thanks guys, you're amazing!

Negative experience: Avoid this agent! As a motivated perspective with finances already arranged I expected it to be easy to arrange a viewing of a property I was interested in. But this agent was extremely reluctant to actually arrange a viewing, insisting that I take a look at the email he had sent me and to do a virtual viewing. I has informed the agent that I had had a recent stroke effecting my optic nerve and was having issues with my eyes and I insisted on a physical viewing. To my amazement the agent said he didn’t want to waste his time or mine and hung up on me! I have a mind to visit the property on sale in Little Heath and tell the vendor that his selected agent is actually blocking me from viewing his property. As a Founder of a company that specialises in Customer Experience I would urge perspective clients of this company to insist that they treat buyers with respect. I personally wouldn’t use them to sell my property and would suggest that there are far better agents around. I subsequently saw a property around the corner with Buttler residential. Barry from Buttler gave me a superb experience and I would highly recommend them.

Fantastic experience: Thanks Shaun, very professional, efficient and keeping us well informed throughout the process. Much appreciated.

Fantastic experience: Mollie at Auckland Estates has been a joy to work with since I and my wife moved into this property. Any issues have been dealt with promptly and Mollie has been particularly helpful in sorting out a long standing issue with an oven, which took up a lot of her time.

Negative experience: Avoid this estate agent, in particular Shaun Anderson. They put clauses into the AST agreement that are unfair under the unfair agreement regulations. I found this and was harassed by Shaun and not allowed peaceful enjoyment of my property. Agreement has clauses about allowing viewings which should not be in a fair agreement, compare with Lettings Centre and NRLA agreements. Couldn't facilitate viewings due to my elderly and ill mother recovering from surgery. Auckland haven't responded to my complaint or SAR requests, will be chasing this up. They failed to do a checkout with me at the time they promised, and have eventually returned all of my deposit. Can't say I'd recommend them on account of Shaun Anderson, it's not the way to treat your tenants, you gave me five weeks of stress and anxiety!

Fantastic experience: Mollie from Auckland Estates has been very attentive, communicative and quick to sort out any issues for us. This has been greatly appreciated, and has helped to ensure that our experience of renting in a new location has been smooth and free from unnecessary stress.

Fantastic experience: We have been renting with Auckland's Estates as tenants since they took over from our previous agency. The change went smoothly and they have always been very responsive and understanding, liaising quickly with the landlord and the estate property management. A special thank you to Mollie. Since she has been looking after us, communication has been very easy. Whenever we needed prompt attention she was always available, friendly and very quick in taking actions and helping us out. We are very happy with our experience so far and we would certainly recommend Auckland to anyone.

Fantastic experience: Highly recommend and very helpful!

Fantastic experience: A big thank you to all the team of Auckland estates of Potters Bar, especially Marcus who was dealing in selling my house. It’s been a long and stressful journey, but the team planned, communicated and updated us regularly about progress of sale. Marcus went out of his way to help us get the sale over the line with difficult buyers. Well done Marcus and all the team and thank you again. Will highly recommend anyone thinking either buying or selling property to Auckland team.

Fantastic experience: Auckland recently sold Mum's house , they were very efficient, and kept Mum up to date with any progress.Good value too. Recommended

Fantastic experience: I am currently renting a home through this agency, and they have done a fabulous job managing everything.

Fantastic experience: We have rented from them for a year now and they’re always keen to help solve any problems

Fantastic experience: I have dealt with many managing agents, and I have to say that Noreen of Auckland Estates stands out head and shoulders above the rest. Noreen promptly responds to all of my emails, queries and gets the job done. Thank you, Noreen.

Fantastic experience: Great service dedicated team Have to mention Grace Finch and Marcus!

Fantastic experience: Really good. Arrived on time. Sent email with quote too.

Fantastic experience: I have to admit the lettings manager (Shaun) has been super helpful and very professional when it came to sorting out my move to a new place with my family. Much appreciated! The establishment is backed up with a professional team. Many thanks for saving me a headache this Xmas

Fantastic experience: thanks to all at Auckland, and in particular Grace and Marcus for all their efforts in getting to a great result. The whole team is very good and phones always answered quickly, calls returned and done with good humour and professionalism - class act all round, thank you.

Fantastic experience: Very satisfied with the service...my property was let out in a relatively short time with a good monthly rental. Shaun, the letting manager, was proactive and very helpful during the process. Thank you Shaun, especially.

Fantastic experience: Excellent service, made the process very easy for my vulnerable mother and helped push the whole chain to completion

Fantastic experience: My experience with Auckland Estate was from start to finish extremely professional, dedicated, thorough and faultless. Peter, Grace and Marcus were always in contact and kept the chain moving at pace. I would highly recommend using Auckland Estates when buying or selling a property. They are truly the best.

Fantastic experience: From initial contact to completion on our dream house, the team at Auckland Estates have been amazing! They always went the extra mile to guide us through the sale and purchase process. We highly recommend their services. Very professional, yet friendly with great communication.

Fantastic experience: Excellent service from Shaun Auckland Estates , very knowledgeable and efficient, highly recommended. Made moving in super simple!! Thank you so much!!

Fantastic experience: Want to thank Hazel and Shaun for being extremely patient and helpful in every step we went through. It’s been a pleasure working with you!

Fantastic experience: I don’t normally leave reviews however the gentleman who had dealt with my enquiry from the beginning has been absolutely amazing! Found us our perfect home! He is super organised and also there as soon as you need him for any questions you may have. Thank you so so much Shaun you have been a absolute star! You are a credit to the company!

Fantastic experience: Grace has been a great point of contact to have within Auckland Estates Exceptionally responsive and helpful and constantly going above and beyond to ensure customer satisfaction. Nothing is ever too much trouble. A huge credit to the company. Keep up the great work!

Negative experience: Renting a commercial property experience: Avoid this agency (in particular Shaun) if you are planning to rent a commercial property around potters bar. He has his way of tricking people into worst deals and pushing people to pay the reservation fee (think twice before making a deal with them,). Shaun is very aggressive and unprofessional and always late answering emails and returning phone calls and texts , the way he treated us was awful. Shaun believes landlords are his ONLY clients who need to be treated well and they always come first - so good luck if you want to be a tenant using his poor service).

Fantastic experience: Best service, great communication and very professional after sales care. Thanks Grace Finch, we settle in our new home well.

Negative experience: Offered to sell my property for 1/3 LESS than the price I received when selling through a reputable agent.

Fantastic experience: I was recently helped by Shaun who went above and beyond to get moved into a property in under a week of it first being advertised. Really prompt and professional service - recommended, and big thanks!

Fantastic experience: Absolutely fantastic Estate Agents very helpful and knowledgeable fantastic communication all the way through!! If your looking to sell or buy you could not go wrong! Paul, Peter and Grace where fantastic for the sale! And Marcus sales progresser never let us down and kept everyone informed all the way through. 100% wish all estate agents could be this truthful and honest well done

Fantastic experience: Shaun Anderson has proved time and time again of his professionalism. He's easy to talk to and quick to respond. He's also very mindful of what we're looking for in a property. I can't thank him enough. I highly recommend him!

Positive experience: I strongly recommend Auckland because of their excellent service, incredible team, and professional support. They are all excellent members of the team and the best agency in potters bar.

Fantastic experience: I highly recommend Auckland great service, amazing team and professional support. Hazel is an amazing team member and definitely deserve a special thanks.

Fantastic experience: Having had for the last few years my property on as a rental I used Auckland Estates - Hazel who looked after rentals was fantastic, always quick to respond back with any queries that needed answering, a brilliant communicator and she got the job done. I would highly recommend Auckland’s to use if your wanting to rent out a property.

Fantastic experience: Best agents in Potters Bar. First class Service. Nothing is to much, so helpful.

Fantastic experience: I recently rented a property through Auckland Estates. I found Shaun and his colleagues very helpful and supportive throughout the whole process. They made what was potentially a stressful process very simple and easy and always answered my queries and issues promptly and courteously. I would definitely use them in the future both as a Tenant and LandlorD

Negative experience: Positives: they got people through the door and we got a reasonable price for our house with their marketing. Negatives: lack of communication, no next steps information which should be standard practice, switched off - at one stage they didn't even realise I was their client and then said I had spoken to a member of the lettings team. They will sell your house, but they fall down on comms.

Fantastic experience: Top job from these guys. Smooth process and very attentive! Respect to Shaun for 3 months of battling!

Fantastic experience: Excellent service from Shaun at Auckland from beginning to end while letting the property. He clearly understood our requirements, budget and showed us the right property. Easy documentation, fast service and kept us updated in every step including the lockdown conditions. Thanks a lot Shaun for your assistance, definitely recommend and use their service again in future

Fantastic experience: Very thorough... great communication

Fantastic experience: Hats off to these guys. Especially Shaun who kept me informed during the process of renting a property. He was very helpful and professional and nothing was to much trouble . Keep up the good work.

Fantastic experience: I have recently dealt with Shaun at Auckland Estates in regards to letting a flat and I was very impressed with his proactive approach, professional attitude and amazing follow-up. I would highly recommend him and will be using his services again.

Fantastic experience: Brilliant service. Would certainly recommend.

Fantastic experience: Brilliant company to work with very professional and friendly , would highly recommend.

Fantastic experience: Auckland's have been absolutely great throughout our 3 year long tenancy through them. Always quick to respond if any issues arose in the flat.

Positive experience: Clean and helpful office

Fantastic experience: We used them for 3 years and they were fantastic. Very professional and courteous. They were quick to fix anything that need it and were very responsive and helpful to any questions we had. Would highly recommend Hazel and the whole team.

Fantastic experience: Very helpful, honest and professional, the only estate agents in the area who spent the time to actually help.Thank you again to everyone involved!

Fantastic experience: Fantastic service. Thank you again : )

Positive experience: Not always good at keeping you informed about what's happening

Fantastic experience: Friendly always willing to help with honest advice

Fantastic experience: Excellent agent - highly recommended!

Fantastic experience: Good, professional service

Negative experience: There are regulations regarding Estate Agents advertising boards. The advertisement must be removed within fourteen days after completion of a sale or the grant of tenancy. Despite this clear regulation Auckland Estates think they can ignore these. Between the Ford garage and where The Bridge pub once stood are no less than five bright yellow boards, only one of them should be there. Despite polite requests they remain.

Fantastic experience: Nice estate agent