Farrell Heyworth - Estate Agent Preston
Information about Farrell Heyworth - Estate Agent Preston
PR2 9XJ, Preston
Opening hours
- sunday: (closed)
- monday: 9h-17h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: 9h-17h
- saturday: 9h-14h
Farrell Heyworth - Estate Agent Preston
We are one of the North West's leading estate agents, serving Preston. We are property experts with a national reputation and a branch in your neighbourhood. Whatever you're looking for - a free valuation or a detailed survey, independent mortgage advice or conveyancing support, lettings and property management or property auctions - we can help.
Why choose us as your estate agent in Preston? Our well-trained expert team pride themselves on offering our customers the very best service. We have a wealth of local and industry experience combined with very best technology to give you a fantastic service. We're proud to have been a trusted estate agency in the North West for over 30 years.
Our comment from Agencias Inmobiliarias about Farrell Heyworth - Estate Agent Preston:
Farrell Heyworth - Estate Agent in Preston has received a variety of feedback from clients, most of whom highlight the positive and professional service delivered by the team. Key strengths noted include:
- The team, especially professionals like Katy, Dexter, and Natalie, are commended for their knowledge and proactive approach，ensuring a smooth property buying or selling process.
- Timely communication and excellent support throughout the journey, helping clients felt informed every step of the way.
- Numerous clients appreciated the personalized service, where agents such as Lucy and Chris went above and beyond to meet individual needs.
While the overall service has been praised, some users expressed dissatisfaction due to isolated experiences with communication delays and issues regarding property viewings. Instances of clients feeling disregarded or misinformed raised concerns about the need for improved clarity in the communication process regarding viewings and local procedures.
Amidst these feedback, the positive experiences seem to overshadow the negatives, emphasizing a commitment to service excellence and client satisfaction at Farrell Heyworth in Preston. Overall, the majority of clients would recommend their services due to their professionalism and dedication.
Farrell Heyworth - Estate Agent Preston: Reviews
3 months ago Fantastic experience: My meeting with Dexter to value my property was very positive. He showed me videos , explained everything thoroughly and described how best to market my home to get the best price. He also emailed the details to me so that I could read them at my leisure. His experienced approach was evident and I learnt a number of things that I shall implement in my sale. A very worthwhile valuation. Thank you.
Thank you for taking the time to share your experience.
We’re delighted to hear that your meeting with Dexter was so positive and informative. It’s great to know he was able to clearly explain the marketing strategy, provide helpful materials for you to review in your own time, and share insights that you found valuable for your upcoming sale.
We’ll be sure to pass your kind comments on to Dexter — he’ll really appreciate them.
Best regards
Jeremy Collins
Director
Farrell Heyworth
4 months ago Fantastic experience: Lucy was very helpful during the purchase of our first house. Great communication the whole way through and very easy to talk to.
Thank you for your kind review. We’re delighted to hear that Lucy was able to support you so well during the purchase of your first home. Clear communication and an approachable, friendly service are especially important at such an exciting milestone, and we’re pleased this was your experience.
Best regards
Jeremy Collins
Director
Farrell Heyworth
5 months ago Fantastic experience: Great experience with Natalie Eccleston, so helpful and looked after me. Highly recommended ⭐️⭐️⭐️⭐️⭐️
Thank you for your five-star review. We’re delighted to hear you had such a positive experience with Farrell Heyworth and that Natalie Eccleston was able to support you so well throughout the process. Providing a helpful, reassuring and well-looked-after service is exactly what we aim for, so your recommendation is very much appreciated.
Kind regards
Farrell Heyworth
5 months ago Fantastic experience: Brilliant service. Maya Lockwood has been exceptional with helping us move, and we’re extremely happy with our new property. Super quick with referencing and moving, just in time for Christmas. The neighbours are fantastic and the house is a dream!! Thank you I so much! X
Thank you for your wonderful review. We’re delighted to hear that Maya provided such exceptional support and helped make your move both smooth and perfectly timed for Christmas. It’s fantastic to know you’re so happy with your new home, and even better that you’ve already found the neighbours to be great too.
We really appreciate your kind words and wish you every happiness as you settle into your dream property.
Best regards
Jeremy Collins
Director
Farrell Heyworth
5 months ago Fantastic experience: We have just completed on our first house after our first one fell through . We mainly dealt with Lucy. Professional and friendly throughout. Quick to reply to numerous questions. Plenty of information about the property provided. Efficient communication between the seller and us when we needed to ask questions All in all I would recommend Farrell Heyworth if you’re buying a house. They were night and day compared to our first estate agent
Thank you for your wonderful review and huge congratulations on completing your first home — especially after the disappointment of your first purchase falling through. We’re so pleased to hear that your experience with Lucy and the team felt like such a positive contrast.
It’s great to know that Lucy’s professionalism, friendly approach and quick responses helped make the process smoother, and that the communication between you, the seller and our team gave you the clarity and confidence you needed along the way.
We really appreciate your recommendation and are delighted we could help you secure your new home.
Best regards
Jeremy Collins
Director
Farrell Heyworth
6 months ago Fantastic experience: Natalie has been a great help. Thanks for everything!
Thank you for your kind review. We’re really pleased to hear that Natalie was such a great help and that you had a positive experience with us. We appreciate your feedback and wish you all the best going forward.
Best regards
Jeremy Collins
Director
Farrell Heyworth
6 months ago Fantastic experience: Hello - we have found a lovely property and we have been helped and guided by Chris Plumpton who has been amazing in our process - thank you Chris
Thank you for your kind review. We’re delighted to hear that Chris has been so helpful and supportive throughout your property search and that you’ve found a home you love. We’ll be sure to pass on your thanks to him and the team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
6 months ago Negative experience: Having viewed properties for sale in the local area we settled on one in particular that was being advertised by Farrell Heyworth. We had already been to see one or two houses advertised by other agencies without any issue, which was all part of the process of searching for our new home. Our current property had sold very quickly, so we were keen to view as soon as possible. Unfortunately, on attempting to view the property we were interested in, we were told that it was unlikely as they didn’t believe that we would be able to afford the property. This was done in a very condescending and matter-of-fact way by the member of staff at Fulwood, without knowing or even asking about our situation or personal circumstances. The only information they had taken was my name and contact details, so they had obviously done some research themselves and seen that our old house had sold for £125k. The house we wanted to look at was on the market for £200k. Farrell Heyworth’s process of only allowing physical viewings once affordability has been verified isn’t communicated at all on their website and wasn’t even mentioned at the first point of contact regarding the property we wished to view. I fully understand the need to try to deter timewasters, but it was assumed from the outset that we fell into this category without any evidence, based on the sale price of our old house alone. Shortly after this we opted to buy a new build property for £230k. The experience has put me off even looking at Farrell Heyworth for a new home in future.
Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience when enquiring about one of our properties.
At Farrell Heyworth, it’s standard practice for us to confirm that prospective buyers are in a proceedable position before arranging physical viewings. This means ensuring they have either proof of funds, an agreement in principle from a mortgage provider, or an appointment booked with one of our independent mortgage advisers. This policy is designed to protect our sellers’ time and security, and is applied consistently to all enquiries.
We’re sorry if this process wasn’t communicated clearly on this occasion, and we appreciate your comments, which we’ll review with our Fulwood team to help improve the way we explain our procedures in future.
Best regards
Jeremy Collins
Director
Farrell Heyworth
6 months ago Negative experience: Phoned up to find out what percentage they charge to sell property they said they don’t know they’re have value it .
Thank you for your feedback. At Farrell Heyworth, we don’t advertise a single flat fee because we provide an extensive, tailored service that can vary depending on each individual property and the level of marketing support required.
To ensure our pricing is accurate, transparent and reflects the best approach for your specific property, we always recommend a free valuation first. This allows us to provide you with clear, comprehensive advice on the costs and services involved.
Best regards
Jeremy Collins
Director
Farrell Heyworth
7 months ago Fantastic experience: Really impressed with the company, friendly and easy to deal with. Dexter showed around and was super helpful!
Thank you for your great feedback. We’re delighted to hear that you found our team friendly and easy to deal with, and that Dexter provided such helpful service during your viewing.
Best regards
Jeremy Collins
Director
Farrell Heyworth
8 months ago Fantastic experience: I put my property up for sale with Farrell and Heyworth (Fullwod,Preston branch) on Thursday, the photos and video were taken on Friday, the property went ‘live’ on the following Monday, I received a ‘phone call on Wednesday morning to say that an offer for the full asking price had been received from a viewing on Tuesday! Sold the day after it was put on the market, you just can’t get better than that! Thank you for the excellent marketing of my home and very helpful and knowledgeable staff.
Thank you for your fantastic review. We’re delighted to hear that your property sold the day after going live on the market and that you achieved the full asking price.
It’s wonderful to know that the marketing of your home and the support from our knowledgeable team at the Fulwood branch made the process so quick and positive. We truly appreciate your feedback and are so pleased you had such a great experience with Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
8 months ago Fantastic experience: Listed my property with FH and had an asking price offer within 12 days! Very professional process throughout, starting with Katy and the valuation meeting, all the way through to photography etc. and listing the property., then ultimately fielding offers. Very pleased, just hoping now that the move goes through smoothly.
Thank you for your fantastic review. We’re delighted to hear that you received an asking price offer within just 12 days and that the whole process has felt professional from start to finish.
It’s great to know that Katy’s valuation, along with the photography, marketing and careful handling of offers, gave you confidence in the service provided. We’re so pleased you’re happy with the outcome so far and wish you all the best as your move progresses.
Best regards
Jeremy Collins
Director
Farrell Heyworth
8 months ago Fantastic experience: Katie ward has been absolutely brilliant throughout the whole process. She Answered my 1 million questions/emails and phone calls and helped me so much with everything. So grateful for her professionalism and work she has shown and done for me. Thank you very much - Ashleigh
Thank you for your lovely review, Ashleigh. We’re so pleased to hear that Katie provided such brilliant support throughout the process and that her professionalism and commitment made such a difference for you.
It’s wonderful to know you felt fully supported and well looked after every step of the way. We’ll be sure to pass on your kind words to Katie.
Best regards
Jeremy Collins
Director
Farrell Heyworth
8 months ago Fantastic experience: Dexter, from Farrel Hayworth valued our 4 bed home a few weeks ago. He was knowledgeable, friendly and couldn’t be happier to answer all of my questions. We’d definitely recommend giving him a call to value your home!
Thank you for your kind review and recommendation. We’re delighted to hear that Dexter provided such a knowledgeable and friendly valuation service and was happy to answer all of your questions.
It’s great to know the experience left you feeling confident, and we truly appreciate you recommending Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
8 months ago Fantastic experience: Katy at Farrell Heyworth has been brilliant throughout the sale of our house. From the meet and greet completing the initial valuation to introductions to our buyer. She is professional, knowledgeable, and incredibly supportive. Her communication has been excellent, and she has made the whole process easy. Katy has gone above and beyond to ensure everything is being completed efficiently. I’d highly recommend Katy and the team at Farrell Heyworth to anyone looking to sell their property.
Thank you for your excellent review and recommendation. We’re so pleased to hear that Katy provided such professional, knowledgeable and supportive service throughout the sale of your house.
From the initial valuation through to securing your buyer, it’s fantastic to know her communication and commitment made the whole process smooth and efficient. We truly appreciate your kind words about Katy and the team at Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
8 months ago Fantastic experience: Katy Heslop and Jessica Jones have been absolutely amazing. They were both 'on it' right from the start, excellent communication and left us in no doubt they would sell our property which they did. We would recommend these guys to anyone who is looking to sell a Property in Preston.
Thank you for your fantastic review and recommendation. We’re delighted to hear that Katy and Jessica provided such excellent communication and support right from the very start, giving you complete confidence in the process.
It’s wonderful to know they delivered on their promise and achieved a successful sale for you. We really appreciate your kind words about the Preston team and thank you for choosing Farrell Heyworth.
Best regards
Jeremy Collins
Director
Farrell Heyworth
8 months ago Fantastic experience: I placed my property with Farrell Heyworth Fulwood on 1st July after an awful experience with another Estate Agency. Katy came out and inspected the property and handled the viewings which put me at ease. My point of contact in the agency was Jessica . She was excellent in keeping me updated with feed back from the viewings any offers and following them up on my behalf. My property has now been sold subject to contract. Katy and Jessica provided a Top draw. First Class service throughout.
Thank you for your brilliant review. We’re so pleased to hear that your experience with our Fulwood team was such a positive one after a difficult time with another agent.
It’s great to know that Katy’s professional approach to the valuation and viewings gave you confidence, and that Jessica kept you fully updated with feedback and offers throughout the process. We’re delighted your property is now sold subject to contract and that you felt you received a first-class service from start to finish.
Best regards
Jeremy Collins
Director
Farrell Heyworth
8 months ago Fantastic experience: I had a fantastic experience with our estate agent, especially with Katy, the valuer. She was professional, friendly, and spot-on with her valuation, giving us clear insights into the local market. Katy’s attention to detail and warm approach made the process smooth and stress-free. We were kept in the loop from start to finish of the whole process. Highly recommend her expertise & the agents as a whole!
Thank you for your fantastic review and recommendation. We’re so pleased to hear that Katy provided such a professional and accurate valuation, with clear insights into the local market.
It’s wonderful to know her attention to detail and friendly approach helped make the whole process smooth and stress-free, and that you felt well informed from start to finish. We truly appreciate your kind words about Katy and the Farrell Heyworth team.
Best regards
Jeremy Collins
Director
Farrell Heyworth
8 months ago Fantastic experience: We had such a fantastic experience with Farrell Heyworth Preston. Katy, the Senior Marketing Advisor, and Jessica, the Sales Negotiator, were absolutely brilliant. After an awful time with a previous agency, they completely turned things around and sold our house within just 2 weeks! They found the right buyers who were looking for exactly this type of property and made the whole process smooth and stress-free. Professional, proactive, and always keeping us updated — they really do deserve a raise. If you’re looking for a real estate agent in Preston, I would highly recommend Farrell Heyworth, especially Katy and Jessica. Thank you again!
Thank you for your fantastic review and recommendation. We’re delighted to hear that your experience with our Preston team was so positive and that Katy and Jessica were able to turn things around after your difficulties with a previous agent.
Selling your home within just two weeks and finding the right buyers is a great result, and it’s wonderful to know the process felt smooth, proactive and stress-free throughout. We’ll be sure to share your kind words with Katy and Jessica — they’ll be thrilled to know the difference they made.
Best regards
Jeremy Collins
Director
Farrell Heyworth
10 months ago Fantastic experience: The FH team at Fulwood have been absolutely brilliant. Communication has been great all along. Natalie, Serene and Lucy have always been so nice, helpful and kept me informed of everything. Theyve offered advice when needed. I would highly recommend FH to anyone. I can't thank them enough for all their help over the past few months. Keep up the good work
Thank you so much for your kind words and recommendation. We’re delighted to hear that Natalie, Serene, and Lucy made such a positive impression and kept you well-informed and supported throughout the process.
Communication and great service are at the heart of what we do, so it’s fantastic to know the Fulwood team delivered exactly that. We’ll be sure to pass on your lovely feedback — and thank you again for choosing Farrell Heyworth.
Best regards,
Jeremy Collins
Director
Farrell Heyworth.
1 year ago Fantastic experience: Would highly recommend! I was looking for a very specific property with many “must haves”. Lauren has left no stone unturned to find me a property meeting all of my demands. The patience and determination showed by her was second to none, she is a valuable asset to this estate agent.
Thank you for your wonderful review! We’re so glad to hear that Lauren was able to help you find the perfect property. Her dedication and attention to detail are what make her such a valuable part of our team, and we’re thrilled that she was able to meet all of your requirements.
We appreciate your recommendation, and if you need any further assistance in the future, we’re always here to help!
Best regards,
Jeremy Collins
Director
Farrell Heyworth
1 year ago Fantastic experience: Fantastic from start to finish . Maya dealt with my Lettings enquiry and was professional, efficient and friendly.. a perfect combination for an exciting new chapter and can seem daunting , yet was handled with ease . My experience with all the team at Preston was excellent. Thank you for helping me with this lovely new home
Thank you so much for your wonderful review! We’re thrilled to hear that Maya and our lettings team made your experience so smooth and enjoyable. It’s great to know that we were able to help make your new chapter as exciting and stress-free as possible.
We wish you all the best in your new home, and should you need anything in the future, don’t hesitate to reach out!
Best regards,
Jeremy Collins
Director
Farrell Heyworth
1 year ago Fantastic experience: "I recently had the pleasure of meeting Katy from Farrell and Heyworth, who came to assess the value of my house. I was thoroughly impressed with her professionalism, knowledge, and friendly demeanor. Katy was punctual, courteous, and took the time to explain everything in detail, helping me understand the current house selling market. Her expertise and insight were invaluable, and I appreciated her honest and realistic approach. What struck me most was Katy's exceptional customer service skills. She was warm, chatty, and made the whole experience enjoyable and stress-free. I would highly recommend Katy and Farrell and Heyworth to anyone looking to sell their property. Thank you, Katy, for your outstanding service!"
Thank you so much for your wonderful review! We are thrilled to hear that Katy was able to provide you with such a positive experience. Her professionalism, knowledge, and friendly approach are qualities we always aim to bring to every client interaction.
We’re glad that she could help you understand the current market and provide guidance throughout the process. We will be sure to pass on your kind words to Katy as well.
Thank you once again for recommending Farrell Heyworth, and we wish you the best with your property sale!
Best regards,
Jeremy Collins
Director
Farrell Heyworth
1 year ago Fantastic experience: Hi I have found Katie Ward to be friendly and most welcoming individual . I have requested information from her and she has dealt with it promptly and most efficiently. Also with the Tenancy find for suitable tenants she has been very Professional Thank you
Thank you for your kind review. We are thrilled to hear that you had a positive experience with our team. Katie, along with the rest of the team, is dedicated to providing efficient and professional service, ensuring that everything runs smoothly and promptly. We truly appreciate your feedback and are glad we could assist you in finding the right tenants.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
1 year ago Fantastic experience: I have used Farrell & Heyworth for my last 3 tenancy change overs. They have provided me excellent service on each occasion and equally as wonderful tenants, each one of which I’ve been sad to see go. Very friendly, very informative and very efficient. Thank you.
Thank you so much for your kind words! We’re delighted to hear that you’ve been pleased with the service we’ve provided during your tenancy changeovers. It’s great to know that we’ve been able to find wonderful tenants for you and that you’ve felt supported throughout the process. We truly value your trust and look forward to continuing to assist you with your future property needs.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
1 year ago Fantastic experience: Katie was very pleasant when she came over to see my property to rent. She gave me useful advice on doing some minor changes to make it more appealing to prospective tenants. She also gave me a full checklist on checks & certificates required before letting the house (first time landlord)
Thank you for your review! We’re so pleased to hear that Katie was able to provide you with useful advice and guidance as you begin your journey as a landlord. At Farrell Heyworth, we aim to make the process as smooth as possible for first-time landlords, and it’s great to know that Katie’s expertise and support helped you along the way.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
1 year ago Negative experience: All the staff I have come across are lovely and am sure they are fantastic Estate Agents. But I wouldn't recommend as a Landlord. The changeover of our current tenant from the old one has been messy and poorly managed(not all their fault though). I feel like we have been passed post to pillar amongst different people. We're always the ones that ask or updates, they don't update us. We asked them for quotes to have works done after the old tenants had gone. They gave a price list with a deposit, which we had to pay to commence work. Fine so we paid it, then get another call off them to say sorry it wasn't enough, pay more? Why put the original deposit then? We pay it, it was a large difference from the orginal deposit we paid. We are still in the dark about when these works will commence as I have had no updates off them and it's been a few weeks. I did also ask for one thing simple thing to be one a few months back. To arrange a time/date to view some issues ourselves whilst the tenant was living there, so we could get some much needed work done. This was never arranged by them, sadly. Even if the tenants didn't want us to, then a simple email or call stating this would've been fine. I guess this is what happens when there are multiple teams managing the letting of your property. We may have to look at an alternative management company once this tenancy finishes.
Thank you for taking the time to share your feedback. We truly appreciate your comments, and we understand that the experience you’ve had regarding the management of your property has been less than ideal. We sincerely apologise for any confusion or frustration caused during this process.
We do acknowledge that communication could have been clearer, and we have worked diligently to ensure the necessary repairs and works are completed as soon as possible. As you know, the work needed to make the property habitable for the new tenants required further clarification and some additional arrangements. We understand that this may have caused delays and confusion, and for that, we apologise.
Our goal is always to provide our landlords with excellent service and to ensure tenants are housed in safe and comfortable properties. We take ownership of our responsibilities and are committed to keeping you informed about the progress of any work that needs to be completed. The fencing, for example, will be addressed as soon as possible, and we are working hard to get this sorted.
We genuinely appreciate your patience and understanding throughout this matter, and we will continue to keep you updated. Please know that your feedback is being taken seriously, and we are constantly looking for ways to improve the communication between our teams and our valued landlords.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
1 year ago Fantastic experience: Katie ward responds to enquiries in a timely manner, always helpful and cheery. High recommend Farrell heyworth 5 .
Thank you so much for your fantastic review! We’re thrilled to hear that Katie provided you with excellent service. We take pride in ensuring our clients receive timely, helpful, and friendly assistance. Your recommendation means a lot to us!
Best regards,
Jeremy Collins
Director
Farrell Heyworth
1 year ago Negative experience: My friend had a terrible experience with Farrell Heyworth. The agency was unprofessional, unresponsive, and completely unreliable. Poor communication and false promises made the process extremely stressful. I wouldn’t recommend them to anyone
Thank you for your feedback.
We understand that you are sharing your perspective based on the experience of your friends. However, as you are not a direct client of Farrell Heyworth, we are unable to address your specific concerns in detail.
We take all feedback seriously and strive to maintain high levels of professionalism, transparency, and customer care in all of our services. Any issues raised by our clients are carefully investigated and resolved as promptly as possible to ensure satisfaction. Our team works diligently to meet the needs and safety of our clients.
We encourage all of our clients to reach out to us directly to discuss any concerns or issues, and we will continue to improve our services based on constructive feedback.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
1 year ago Negative experience: My friends recently dealt with Farrell Heyworth and had a tough time. They struggled to get clear updates and felt the process was more stressful than it needed to be. Just something to keep in mind if you’re considering them.
Thank you for your feedback.
We understand that you are sharing your perspective based on the experience of your friends. However, as you are not a direct client of Farrell Heyworth, we are unable to address your specific concerns in detail.
We take all feedback seriously and strive to maintain high levels of professionalism, transparency, and customer care in all of our services. Any issues raised by our clients are carefully investigated and resolved as promptly as possible to ensure satisfaction. Our team works diligently to meet the needs and safety of our clients.
We encourage all of our clients to reach out to us directly to discuss any concerns or issues, and we will continue to improve our services based on constructive feedback.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
1 year ago Negative experience: Farrell Heyworth is an unprofessional and unreliable agency. Their poor communication and lack of responsibility make the renting and buying process extremely frustrating for my friends. If you value your time and peace of mind, look elsewhere
Thank you for your feedback.
We understand that you are sharing your perspective based on the experience of your friends. However, as you are not a direct client of Farrell Heyworth, we are unable to address your specific concerns in detail.
We take all feedback seriously and strive to maintain high levels of professionalism, transparency, and customer care in all of our services. Any issues raised by our clients are carefully investigated and resolved as promptly as possible to ensure satisfaction. Our team works diligently to meet the needs and safety of our clients.
We encourage all of our clients to reach out to us directly to discuss any concerns or issues, and we will continue to improve our services based on constructive feedback.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
1 year ago Negative experience: Avoid Farrell Heyworth at all costs! Their lack of professionalism and poor service make renting or buying a nightmare. They’re unresponsive, misleading, and unreliable—leaving people in stressful and even desperate situations. Definitely wouldn’t recommend!
Thank you for your feedback.
We understand that you are sharing your perspective based on the experience of your friends. However, as you are not a direct client of Farrell Heyworth, we are unable to address your specific concerns in detail.
We take all feedback seriously and strive to maintain high levels of professionalism, transparency, and customer care in all of our services. Any issues raised by our clients are carefully investigated and resolved as promptly as possible to ensure satisfaction. Our team works diligently to meet the needs and safety of our clients.
We encourage all of our clients to reach out to us directly to discuss any concerns or issues, and we will continue to improve our services based on constructive feedback.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
1 year ago Fantastic experience: A fantastic service from start to finish and would highly recommend. Katie Ward @ Preston was a delight to work with. From the first view of the property to getting the tenancy signed and agreed; she was knowledgeable, supportive and fully reliable. And just generally a fun and caring person to deal with in a challenging time. I inherited my Dads house so needed to get it ready for tenants sharpish and Katie did everything to get it ready and without it costing me a fortune. The suppliers she could lean on to get something done quickly, professionally and to standard was a huge value to me and certainly worth every penny of the fee.
Thank you for your wonderful review!
We’re so pleased to hear that Katie provided you with such a positive experience. It’s great to know that her knowledge, support, and care made a difference during such a challenging time. We understand how important it is to get things right when managing a property, and we’re thrilled that Katie’s expertise and connections helped make the process smoother for you.
We really appreciate your kind words and recommendation. Should you need anything else in the future, don’t hesitate to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
1 year ago Negative experience: My friends had a highly disappointing experience with this agency, particularly with the agent Maya Lockwood. After completing all necessary background checks and being assured that they would be moving into a property by the second week of March, the move-in date was repeatedly postponed. Despite their patience and cooperation, they were informed on the very day they were supposed to move in that their tenancy had been canceled. When they asked for an explanation, they were told that the decision was based on a Google review they had previously left regarding the delays. Shockingly, they were then told that if they deleted the review, the agency would provide the keys. This unethical behavior left my friends in an extremely difficult situation, as they had already moved out of their previous home and had nowhere else to go. The experience caused them unnecessary stress and inconvenience. I strongly advise potential tenants to be cautious and ensure clear communication before committing to this agency.
Thank you for your review based on your friends experience. In regards to the delays, the property in question required more extensive works than initially expected to ensure it was safe and suitable for occupancy, and we communicated this with the tenants. Our priority is always to ensure that our properties meet the highest standards for our tenants’ well-being and comfort.
While we acknowledge your feedback, it’s important to note that no decision regarding the tenancy was made based solely on any review, and the situation was not influenced by the review in question. Our staff have acted in a professional manner throughout and have worked to resolve the situation as quickly as possible.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
1 year ago Negative experience: Liar Unprofessional , taken the deposit and messed around for 1 and half months saying something wrong with the house then said its fine take the keys in morning , when ringed to take the keys they said its not ready then we left a review saying it s bad then a staff called and shouting because of the review they said u guys are going to be a bad tenants so they taking the property away, we were waiting to br moved family came to help us took a van for hire wasted all the time and money . They just don't care if you have any options don't consider them you will be messed around and shouted at ur partner for speaking out Nb asked my friend to take the review down then they consider giving the house when taken the review down they said the house is not habitable lies
Thank you for your feedback.
To clarify, the delay in the availability of the property was due to essential repairs and maintenance required to ensure the property was habitable and safe for tenants. As a result, the property was not ready for occupation on the initially planned date. This is a decision made with the safety and comfort of our tenants in mind, and we could not proceed until the property met the necessary standards.
Our team communicated professionally and effectively throughout this process, keeping you informed of the situation.
Regarding your review, we want to confirm that decisions around the property’s availability were based on the condition of the property, not on the removal of any reviews.
If you would like to discuss any further concerns, please reach out to our Lettings Area Manager directly at [email protected].
Best regards,
Jeremy Collins
Director
Farrell Heyworth
1 year ago Negative experience: Absolutely shocking & disgusting the way my daughter has been treated by you lot , she has been messed around to the point a bad review was left on here then the house she was meant to be moving into today was taken off her , shame on you all she wouldn’t of been a angry tenant as that’s what u told her the landlord was saying she was mad at u lot totall lack of communication. Avoid at all costs!!!!
Thank you for your review. We are sorry to hear about the issues your daughter has faced. We would like to clarify that there were unforeseen complications with the property requiring more extensive work than initially anticipated to ensure it was safe and comfortable for tenants. We have communicated this to your daughter and have been transparent in our efforts to rectify the situation. While we sincerely apologise for any delays caused, the landlords’ first priority is to ensure the property is in a habitable condition for new tenants.
We understand your frustration and we are committed to resolving this matter. For any further questions or concerns, we kindly ask that you contact our Lettings Area Manager directly at [email protected], so that we can address this further and ensure a better experience moving forward.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
1 year ago Fantastic experience: I cannot quantify how helpful Alison Whiteside has been on a transaction I am working on. Solicitors and conveyancers tend to have a tenuous relationship with estate agents in general, but on this one, I can only extol how fantastic she has been. I truly look forward to working with her more!
Thank you for your fantastic feedback! We’re thrilled to hear that Alison Whiteside has provided such exceptional support throughout your transaction. Alison’s dedication and professionalism make her a valued asset to our team, and we’re so pleased that she has been able to assist you so effectively. We look forward to working with you again in the future and appreciate your kind words.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
1 year ago Fantastic experience: 5 stars go to Alison Ainsworth and Alison Whiteside at the Fulwood branch in Preston. They were really helpful when the conveyancing solicitor was dragging his heels and not really communicating. They stepped in and made sure we got the sale completed on time, with professionalism and friendliness. Thanks ladies
Thank you for your fantastic review! We’re thrilled to hear that Alison Ainsworth and Alison Whiteside were able to assist you and ensure the sale went through smoothly. Their professionalism and dedication are truly appreciated, and we’re so glad they could help keep things on track.
We will certainly pass on your thanks to both of them, and we look forward to assisting you again in the future.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
1 year ago Negative experience: AVOID AT ALL COST Forget about maintenance for minor repairs, you have to do it yourself For major and emergency repairs again do it yourself unfortunately, because they can leave you without a heater for all your stay in the house, i fixed the smart meter in the house myself. In particular , avoid PR2 2RT 4 Francis street, the house is full of mould , The house looks repainted when i got it, never knew it was full of mould, i got to know when i started seeing signs during winter, my health was in danger, i left my apartment to squat with a friend,i informed this agency , they said they will inform my landlord and nothing was done…only for my deposit to be deducted for redecoration after i left… Avoid at all cost, i read reviews , saw the negative result but I went ahead to give them a trial thinking i will have good things to say ….. They are the Worse if not Worst.. PS: i will keep dropping reviews anytime I remember how the said building affected me.
Thank you for your feedback. We are sorry to hear about your experience.
We take all maintenance requests seriously, but please note that authorisation for repairs is ultimately at the discretion of the property owner. We always aim to communicate any concerns to the landlord promptly and professionally.
If you ever encounter issues with a property in the future, please don’t hesitate to reach out to us directly so we can assist you in addressing the matter with the landlord.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
1 year ago Fantastic experience: We couldn't be happier with our estate agent Olivia Gildart , who helped us find a new home for me and my husband in November. She navigated the entire experience with professionalism, keeping us informed and easing any concerns. Quick responses to messages and calls shows her dedication!! Provide valuable tips and advice. We felt confident and well informed of every step of the way. Olivia also went beyond professionalism, creating a comfortable and lovely atmosphere and fostering great relationship. Her personable approach made the entire experience enjoyable and stress free..highly appreciated her genuine human connection. We highly recommend Olivia for anyone who's looking for a dedicated and effective real estate partner. Thank you very much Olivia and the rest of the girls!! You're amazing !! JACEK and ANDRZEJ.
Thank you, Jacek and Andrzej, for such a wonderful review. We are thrilled to hear that Olivia provided you with exceptional service, making the process of finding your new home as smooth and stress-free as possible. Olivia’s dedication, professionalism, and personable approach truly set her apart, and we’re so glad you experienced that firsthand. We will be sure to pass along your kind words to Olivia and the rest of the team.
If you ever need assistance in the future, we would be happy to help again.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
1 year ago Positive experience: Katie Ward rented my property in a very professional way and was impressed with her communication skills throughout the process. Definitely recommend Katie for any property matters.
Thank you for your wonderful review! We’re so glad to hear that Katie Ward provided you with professional service and excellent communication throughout the process. We greatly appreciate your recommendation and are pleased to have been able to assist you.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
1 year ago Positive experience: We had several complications with our Sale, but Alison Ainsworth and Alison Whiteside have been absolutely amazing! They relentlessly liaised with Solicitors and Estate Agents to ensure progress was made in a timely manner, as well as keeping us updated on a daily basis - professional, transparent and effective. We cannot stress how much we appreciated having these two in our corner. Thank you for all your hard work!
Thank you for your kind words! We're delighted to hear that Alison Ainsworth and Alison Whiteside provided you with such exceptional service throughout your sale, despite the complications. They truly went above and beyond to ensure everything progressed smoothly and kept you informed every step of the way. We'll make sure to pass on your appreciation to them.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
1 year ago Fantastic experience: There are times in life that you may face some struggles and those are the times when you are in need of friendly support enlighten guidance and professional advice. I have just come out from one of those moment of despair Thanks to the FARRELL HEYWORTH FAMILY trough the caring hands and loving hearts of Katie and the Farrell Heyworth entire Team. You All guys are the best that I have met since I arrived in the UK. On behalf of my family - wishing you ALL, all the very best. Thank You.
Thank you for sharing your heartfelt appreciation for the Farrell Heyworth team, including Nel, Nathan, and Danielle. We are honored to have been able to provide you with the support, guidance, and professional advice you needed during a challenging time.
At Farrell Heyworth, we strive to create a caring and supportive environment for our clients, and we are glad to hear that you felt the warmth and dedication from our team members. We understand that navigating through difficult moments can be overwhelming, and we are committed to offering the best assistance possible.
Your kind words mean a lot to us, and we will make sure to pass on your gratitude to Nel, Nathan, Danielle, and the rest of the team. If there is anything else we can do to assist you, please don't hesitate to reach out. We are here for you.
Warm regards,
Jeremy Collins
Director
Farrell Heyworth
1 year ago Fantastic experience: It was an absolute delight to have KATY HELSOP value my property. KATY was extremely pro-active, professional, knowledgeable and clearly very skilled in her role when she visited. In addition to these skills, KATY was very personable. I was confident from the outset that Katy would do everything within her power to market my property to a very high standard and in a speedy manner. Within less than 24 hours of my property being placed on the open market, my For Sale sign was errected. I received and accepted an offer within 10 days of going live. The morning after the offer was made and accepted, the Sold sign had gone up . I am truly grateful to KATY for her expertise. Without it, I would not have received an offer in such a speedy manner. KATY has encouraged me to contact her if I have any concerns or problems at any point throughout the moving process. All Workplaces would be privileged to have KATY HELSOP on their Team with the energy, passion, dedication and strong work ethic she enthuses. Very, very impressive service.
Thank you so much for your glowing review and for taking the time to share your experience. We’re absolutely delighted to hear that Katy Helsop provided such exceptional service from start to finish. Her professionalism, energy, and dedication are truly appreciated by all of us at Farrell Heyworth, and it’s wonderful to see those qualities recognised.
Congratulations on the swift sale of your property – we’re so pleased everything moved forward so efficiently. Should you need anything further throughout your move, please don’t hesitate to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
1 year ago Fantastic experience: Katy Heslop came and valued our property. She valued it higher than other agents I had come round to value the property. I felt that she really knew the area and trusted her judgement. We sold for full asking price and I am so grateful we went with her and the Farrell Heyworth team. Liam our sales negotiator was also amazing. The whole team have been really supportive and helpful.
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and the opportunity to provide you with the support you required. I will pass your kind words on to the team, who will be delighted.
All the best,
Chris Heyworth – Director
2 years ago Fantastic experience: Katie in Lettings - asset to Farrell Heyworth. She's always proactive with my property and makes sure I'm kept up to date. Definitely recommend this agent!!
Thank you for your positive feedback about Katie in Lettings! We're thrilled to hear that she's been proactive and attentive to your property needs, ensuring you're kept informed every step of the way. It's great to know that she's made such a positive impression on you and that you would recommend her services. If you have any further questions or need assistance in the future, please feel free to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth
2 years ago Fantastic experience: Katie Ward recently rented my newly purchased house out for me within days of it going on the market. She was extremely professional, efficient in organising the deal, and always available for any queries I had throughout the process, top job! I would highly recommend her for any property related services you require.
That's fantastic to hear! Thank you for sharing your positive experience with Katie Ward. We're thrilled to know that she provided you with professional and efficient service, helping you to rent out your property quickly and smoothly. Your recommendation means a lot to us, and we're grateful for the opportunity to assist you with your property needs. If you ever need further assistance in the future, please don't hesitate to contact the team
. Best regards, Jeremy Collins Director Farrell Heyworth
2 years ago Fantastic experience: It was a pleasure dealing with Katie , she is very professional and has a great knowledge of the property market. Would certainly recommend anyone for her services .
Thank you for your kind words about Katie! We're delighted to hear that you had a positive experience working with her. It's wonderful to know that her professionalism and expertise in the property market made a difference for you. We appreciate your recommendation and are grateful for the opportunity to assist you. If you ever need any further assistance or have any questions, please feel free to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth
2 years ago Fantastic experience: Dealt with Katie from Farrell Heyworth from the Preston office and found her to be really helpful and proactive in getting things done and completed. Really happy with her customer service!
Thank you for sharing your experience with Katie from our Preston office! We're thrilled to hear that she provided you with helpful and proactive service throughout your dealings. Customer satisfaction is our top priority, and it's wonderful to know that Katie's efforts made a positive impact. If you ever need assistance in the future or have any further questions, please don't hesitate to reach out to our team. Best regards, Jeremy Collins Director Farrell Heyworth
2 years ago Fantastic experience: I can not thank Katie Ward enough! I had just over a week to find a new home and she some how worked a miracle and pulled it off!! I love my new home and know how hard Katie worked to ensure I got in in time so genuinely thank you so much!!
That's fantastic to hear! We're delighted that Katie was able to work her magic and help you find a new home in such a short timeframe. Customer satisfaction is our top priority, and it's wonderful to know that Katie's hard work paid off and that you're happy with your new home. If you ever need assistance in the future or have any further questions, please don't hesitate to reach out to our team. Best regards, Jeremy Collins Director Farrell Heyworth
2 years ago Negative experience: Update 15/02/24: been over a month now since tenancy ended 11/01/24 and they still haven't even gave me a figure for my deposit, trying to charge me for items that were already in the property, on top of that the garage at the property someone attempted to break into it last week and they ask me it's me and the owner had to change the lock, are you for real acusing me of being a criminal now!! Delay after delay after delay, excuse after excuse after excuse. I will be visiting your estate agent tomorrow and every single person that goes to walk in I will explain my story to them and let them decide if they want to use your services. This is by far the worst customer service I have ever experienced, the stress this is causing me too. If I made you wait over a month for rent you would not have been so relaxed. Just please give me my money back so I can just move on from this awful experience!! Worst experience I've ever had with an estate agent if you are renting please stay well far from these. The property was a mess when I first moved, bins were full of rubbish had to wait ages for the application to go through and they took no responsibility with this. Fridge and freezer didn't work had not been pat tested for years told by their engineer, went 2 weeks with no working fridge freezer. Now to top it off my tenancy has ended and they are ignoring me and not giving me my deposit back. So at the end of it all I am now having to seek legal advice to get my money back when I just want to finish this horrible experience. STAY WELL CLEAR!!!
We appreciate you sharing your concerns, and we apologise for any inconvenience you may have experienced. Your feedback is important to us, and we take it seriously. Currently, we are awaiting instructions from our client and can assure you that we will process your request as quickly as possible. If you have any further concerns or if there's anything specific you'd like to discuss, please feel free to reach out to us.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
2 years ago Fantastic experience: This is for Richard who values the properties he was amazing from start to finish and handled the situation exceptionally. Richard was sensitive to the nature of the valuation and had a super personal touch. Thankyou Richard. Ian & Gill
Thank you for taking the time to share your positive experience with Richard. We're delighted to hear that he provided excellent service throughout the valuation process. If there's anything more you'd like to share or if you have further feedback, feel free to let us know. We appreciate your kind words!
Best regards,
Jeremy Collins
Director
Farrell Heyworth
2 years ago Fantastic experience: Reviewer: Mark Smith Landlord with Farrell-Heyworth Reviewee: Katie Ward Lettings Marketing Advisor with Farrell-Heyworth I am a small landlord, by which I mean I own only one flat, and even that is small. I interacted with Katie during a renegotiation of my management agreement. Obviously, I cannot disclose the details of the agreement, but Katie was quite open and honest about what terms could apply, and offered them immediately and without quibble. They were better than my previous terms, so, to use the phrase I applied at the time “I bit off her hand.” That is only to give the bald facts, though. I can be a somewhat difficult and eccentric customer to deal with, but deal with me Katie did, displaying great enthusiasm, and a keen sense of humour. They were financial negotiations, which can, at worst, be grievous and wearing. However, I emerged feeling positively joyous and enthusiastic. I hope I haven’t created unrealistic expectations for anyone reading this review. I realise life does not always work out so smoothly, but when Katie asked me to provide this review, I was more than happy to relate my experience.
Thank you for taking the time to share your experience! We're pleased to hear that Katie provided you with open and honest assistance during the renegotiation of your management agreement. We appreciate your positive feedback about her enthusiasm and keen sense of humor. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
2 years ago Fantastic experience: Katie ward and the team a Farrell heyworth were amazing. They were very helpful throughout the renting of my property. Katie ward was always available for help, and acted as an excellent liaison . Their service is much appreciated and I would definitely recommend them to anyone renting their property.
Thank you for your kind words! We're delighted to hear that Katie Ward and the team at Farrell Heyworth provided you with amazing service and were helpful throughout the renting process of your property. We appreciate your recommendation. If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
2 years ago Fantastic experience: Couldn't be more happy with the service provided by Farrell Heyworth, especially Natalie. Excellent customer service from start to finish. Always kept informed and updated throughout.
Thank you for your kind words! We're delighted to hear that you had an excellent experience with Farrell Heyworth, especially with Natalie. Providing excellent customer service is our top priority, and we appreciate your feedback. If you have any more comments or if there's anything else we can assist you with, please feel free to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
2 years ago Fantastic experience: Katy was brilliant with me. My first time dealing with a home valuation and she helped me tremendously!!! Highly recommend.
Thank you for sharing your positive experience with us! We're thrilled to hear that Katy provided brilliant assistance during your home valuation. We appreciate your recommendation and are here to help with any further needs you may have.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
2 years ago Fantastic experience: Incredible service and Katy was a true credit to Farrell Heyworth. Ensured that I was informed, answered all of my questions and it was truly a seamless process
Thank you for your positive feedback regarding the incredible service you received, and we appreciate your kind words about Katy. We're thrilled to hear that Katy was a true credit to Farrell Heyworth and that she ensured a seamless process for you, keeping you informed and addressing all your questions.
Providing excellent service is a top priority for us, and it's great to know that our team member made a positive impact on your experience.
Thank you for choosing Farrell Heyworth.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
2 years ago Fantastic experience: Thank you to Katy and the team, at Farrell Hayworth, Preston, fullwood, amazing customer service. Kept us in the loop and supported us well. Thank you so much Katy. Would definitely come back to you if we needed to in the future.
Thank you for taking the time to share your positive experience with Farrell Heyworth, Preston. We're delighted to hear about th
e amazing customer service you received from Katy and the team. Keeping you in the loop and providing support are essential aspects of our commitment to excellent service.
We're grateful for your kind words and that you would consider coming back to us in the future. If you have any further feedback or questions, please feel free to reach out.
Thank you for choosing Farrell Heyworth.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
2 years ago Fantastic experience: I have spoken to Katy at Farrell Heyworth in Preston recently, and cannot recommend her or the company enough, she was so incredibly supportive, she took things at a pace that suited us, she was incredibly understanding and accommodating to what we were looking for, always following through and going above and beyond to ensure our needs were met, she kept us in the loop every step of the way; and as well as being so polite, kind and courteous she was also incredibly compassionate during a difficult time for us, her customer service was incredible and I honestly cannot thank her enough for all she has done, thank you Katy! 10/10!
Thank you for sharing your experience with Farrell Heyworth in Preston. We're thrilled to hear about the fantastic support you received from Katy. Providing compassionate and excellent customer service, especially during challenging times, is a priority for us.
Your kind words about Katy's understanding, accommodation, and communication mean a lot to us. We're glad that she went above and beyond to meet your needs. If there's anything more we can assist you with, please don't hesitate to let us know.
Thank you for choosing Farrell Heyworth, and we appreciate your recommendation.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
2 years ago Negative experience: Worst agency ever I am renting for more than 3 years In Fulwood ,Preston with these people. I can give some advise if you rent through them. 1. Forget about maintenance for minor repairs, you have to do it yourself 2. For major and emergency repairs again do it yourself unfortunately, because they can leave you without a heater in January for minimum 3 weeks. (That’s what happened to me) with loads of emails and calls 3. They consider water leak is something normal. I have water in the kitchen ceiling for the 3 years. Nothing repaired 4. I advise to change the main house key. Because you can be sitting on your couch and you found a stranger in your living room saying I am agency representative Exactly what happened to me. Without even sending email or a call 5. I advise to put a sign “NOT FOR SALE” when they decided to sell the house then landlord changed his mind PLUS totally refusing to remove the advertisement from right move !!!!! Because whenever you open your door you will found people staring at your house. 6. They can raise the rent even without telling you. After paying the raise for couple of months ( when I became aware) they asked me that I should pay 200£ as arrears , assuming there’s a letter sent to me, which is never happened 7. Don’t call them if you have high blood pressure. Don’t ask for manger because they will not talk to you, I was waiting yesterday for a call from one of the managers but he didn’t ☹️☹️☹️
Thank you for sharing your feedback with us. We take all tenant concerns seriously and are committed to addressing any issues promptly and professionally.
It's essential to us that our tenants live comfortably and safely. We would like to clarify that for minor repairs, tenants are encouraged to reach out to our team so that we can assist in resolving them.
For major and emergency repairs, we understand the urgency, and we strive to address these as quickly as possible. In some cases, landlords have their preferred contractors, and we coordinate with them to ensure timely repairs. We are unable to provide any further updates and assistance in this matter, as the landlord themselves has assumed responsibility in this case.
Regarding rent increases, we communicate any changes in rent to tenants in a clear and timely manner. Our records show that a letter advising you of this increase was hand-delivered to your property.
Your feedback is valuable to us as we continuously strive to enhance our services. Please feel free to contact us directly to discuss any outstanding issues or concerns you may have.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
2 years ago Fantastic experience: Instilled with confidence from the start from Heidi leading a house viewing to Liam offering support and kindness on my property journey. Authentic, knowledgeable, professional and friendly … ticks all boxes.Thankyou
Thank you for taking the time to share your positive experience with us. We are delighted to hear that our team, including Heidi and Liam, provided you with excellent service and support throughout your property journey.
At Farrell Heyworth, we strive to create a positive and professional environment for our clients, and we are thrilled to know that our team members were able to instill confidence in you from the very beginning. We understand that buying or selling a property can be a significant undertaking, and we are committed to providing authentic, knowledgeable, and friendly assistance every step of the way.
We appreciate your kind words and the trust you have placed in us. If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to reach out. We are here to help.
Once again, thank you for choosing Farrell Heyworth. We wish you the best of luck with your property journey and look forward to continuing to provide you with excellent service.
Best regards,
Jeremy Collins - Director
2 years ago Positive experience: Some people will look for a service that offers everything and requires no input from the landlord...you don't get that anywhere! Farrell Heyworth offers proactive and helpful, they will need your decisions on matters over the tenancy and input to placing new tenants. Work with them to help you make your property work for you. Seek to work with them, build a relationship and they will work with you to get win-wins! I've gone from having no one in the house to it being filled within a week...
Thank you for your feedback about your positive experience with Farrell Heyworth. We understand that as a landlord, it's important to be actively involved in the decision-making process and working together with our team. We strive to provide proactive and helpful service, ensuring that your property is effectively managed and tenants are promptly placed.
Building a strong working relationship between landlords and our team is crucial, and we appreciate your recognition of our collaborative approach. We are pleased to have been able to quickly find tenants for your property, resulting in a successful outcome for you.
If you have any further questions or require any assistance in the future, please don't hesitate to reach out. We are here to support you and make your property investment journey a positive one.
Best regards,
Jeremy Collins
Director, Farrell Heyworth
2 years ago Fantastic experience: A huge thank you to Chris and all the team at Farrell Heyworth Fulwood! They have truly been great, from our first meeting we knew that we would be looked after. We were always kept informed with viewings and feedback, They have done an amazing job with securing us a great price for our property and we couldn't be more pleased.
Thank you for taking the time to express your gratitude towards Chris and the entire team at Farrell Heyworth Fulwood. We're thrilled to hear that you had a great experience with us and that you felt well taken care of from the very beginning.
Our team at Farrell Heyworth strives to provide excellent service to our clients, and we're delighted that you were always kept informed about viewings and received timely feedback throughout the process. It's fantastic to hear that our efforts resulted in securing a great price for your property, and we're pleased to have exceeded your expectations.
We appreciate your trust in us to handle your property sale, and we're grateful for the opportunity to work with you. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us.
Once again, thank you for your kind words and recommendation. We wish you all the best with your future endeavors.
Best regards,
Jeremy Collins
Director, Farrell Heyworth
3 years ago Fantastic experience: I rung earlier to enquire about a property and spoke to a lovely, friendly lad by the name of Liam. He was very helpful and sounded very professional. Overall, a very good service from a member of the Preston branch :)
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Liam provided you with excellent service and was able to assist you with your property enquiry. We pride ourselves on having a team of professional and friendly staff, and we're glad to hear that Liam lived up to your expectations.
Thank you for choosing our Preston branch, and we hope to be of service to you again in the future!
Best regards,
Jeremy Collins - Director
3 years ago Positive experience: We was pleased with James as he was the first person we met and he went out of his way to help us, we know there were a few snags over the moving in date but after talking with Nathan it was very promptly resolved. Overall we were happy with the service, we are so happy in our new home, thank you all as a team God bless.
Thank you for taking the time to share your positive experience with our team at Farrell Heyworth Preston. We are thrilled to hear that James went above and beyond to assist you during the initial stages of your move, and we're glad to hear that Nathan was able to quickly resolve any issues that arose regarding your move-in date.
At Farrell Heyworth, we strive to provide exceptional customer service and it's wonderful to know that we were able to deliver on our promise. We are delighted to hear that you are happy in your new home and that our team was able to play a part in making that happen.
Thank you for choosing us as your moving partner, and we hope that you'll consider us for any future moving needs.
Best regards,
Jeremy Collins - Director
3 years ago Fantastic experience: Your comments were : Comments left were : Glen was punctual and polite. He was very professional and gave me a very comprehensive and fair appraisal of my property along with a detailed presentation of the services and costs. I was very impressed with his knowledge of the financial market place and he came across as a very honest and upstanding individual.
Thank you for your positive review! We're thrilled to hear that you had a great experience with our team, and specifically with Glen. We strive to make sure that we provide our clients with the best possible service, and we're glad that we were able to meet your expectations. If you need any further assistance, please don't hesitate to get in touch. Thanks again for choosing our team! Jeremy Collins - Director
3 years ago Fantastic experience: OMG what can I say. From the valuation on Friday , photographer Monday, on the market Tuesday and sold with 2 weeks The farrell heyworth team worked so well. Liam and Natalie on the phones answering my every query. David on the back to back viewings and Chris on the ball . I cannot recommend this firm enough with 5 stars as they the most friendly team I have come across x
Thank you for your glowing review of our team at Farrell Heyworth! We are thrilled to hear that we were able to provide such a positive experience for you during the sale of your property. Liam, Natalie, David, and Chris are all outstanding members of our team, and we are lucky to have them. Thank you for recommending us, and please don't hesitate to reach out if you need anything in the future.
All the best,
Jeremy Collins - Director
3 years ago Fantastic experience: Chris and his team go above and beyond to help. I have spent the last 12 months trying to purchase a property but with the fast moving market last year I was outbid several times. I had been shown around several properties with David the viewer from Farrel Heyworth Fulwood and he was always extremely helpful. Finally completed on a property yesterday and collected the keys. During the long drawn out sale due to probate, I was assisted by Chris and his team updating me and passing information between the sellers and myself. I would not hesitate to use this branch again, very helpful and professional.
Thank you for sharing your positive experience with Farrel Heyworth Fulwood! It's great to hear that Chris and his team went above and beyond to help you during your property purchase journey, especially with the challenges that came with the fast-moving market and probate. It's also great to hear that David the viewer was always extremely helpful and provided you with excellent service. Your recommendation is much appreciated and we're glad that you found our team professional and helpful.
All the best,
Jeremy Collins - Director
3 years ago Fantastic experience: Excellent service from start to completion. Natalie and her team were outstanding in their customer service. Efficient helpful and always in regular contact. The whole selling and buying experience was stress free. Natalie is extremely confident having the ability to reassure her customers. Outstanding knowledge of the property market business. 100% i would recommend them for buying selling and letting all properties they were great really great.
Thank you for taking the time to leave us this amazing review! We are thrilled to hear that Natalie and the team provided you with such excellent service from start to finish, and that you found the whole experience to be stress-free. We are proud of Natalie's confidence and knowledge in the property market, and we're glad she was able to reassure you throughout the process. Your recommendation is greatly appreciated and we hope to work with you again in the future.
Kind regards,
Jeremy Collins - Director
3 years ago Negative experience: Look for somewhere else to sell your home. Other local estate agents are available and nation wide ones too. I have subsequently taken my house off the market due to the service we received from Farrell Heyworth. Prior to putting my house on the market we was given several assurances one which included viewers will be vetted to ensure they have the required funds or Mortgage in Principle. However, 4 of the 6 viewings we received within the first month did not have access to the required funds as they specified this to us and stated they'll either need to save up or approach family members or their bank. This was exceptionally frustrating as you do as seller want to make your house as appealing as possible and so much time has been wasted on viewers wanting a nosey without the adequate funds. The advertisement on Rightmove is incorrect the Street and Map View is not on our street which gives potential buyers inaccurate information. In the future I will use Strike or another company. Do not fall for the ( we know the area ploy, so does everyone else and their fees are alot less.) we still have to pay a marketing fee which is £199+ VAT but, I did know this from the start. *EDIT to Reply to your Reply* The potential buyers did not have enough funds. The specifically told me this. You may check that they have X amount of funds to buy a house, but letting the view houses outside their means is a waste of time for the seller.
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
Having investigated this matter further I understand that all of the individuals who viewed your property had provided proof of financial qualification. This is not always by way of a formal mortgage offer and, in some instances, can be funds offered by family members.
I’m disappointed to hear that some of information provided with your list was incorrect. As a result of this comment we have been able to review our branch team training to ensure all future service meets ours and your high expectations. I appreciate you bringing this to our attention.
All the best,
Jeremy Collins – Director
3 years ago Fantastic experience: When our existing tenants gave notice to leave, the team at Farrell Heyworth moved very quickly to get the property marketed. New tenants were found quickly with the minimum of fuss. The whole team worked really well. At the final stage, Imogen ensured a smooth process transition and provided a really professional service. Thank you
Thank you for taking the time to leave feedback. I am so pleased our team were able to provide you with a great service when letting your property. We know how important communication is to landlords and our lettings team make it their top priority to ensure customers are always well informed.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins – Director
3 years ago Fantastic experience: Katie Ward at Farrell Heyworth has been amazing! She has gone above and beyond to find me a suitable property in a very short timeframe and has been a superstar, as have the whole team. I would highly recommend.
Thank you for taking the time to leave us a positive review! We are thrilled to hear that Katie and our team were able to provide you with excellent service and help you find a suitable property quickly. We appreciate your recommendation and look forward to working with you again in the future!
Jeremy Collins - Director
3 years ago Negative experience: Do not sign up with this agency!!!! Response for any issues you have inside house will be in years . I have been in a house through them for almost 3 years . In my first year my boiler broke it took them to come and fix it 6 months . Later same year , my electric shower broke , it took them weeks to come and fix it . If you email the agency and ask for help they will not do anything they will ask you to fill in a form on their maintenance website and go from there and wait weeks . NOW my meter broke I have no heat inside house , landlord doesn’t fo anything to fix it , it has been days since I am staying in cold I have emailed the agency telling them everything and I have been ignored and I am still ! I have complained about my issues with neighbours fighting all the time not being able to sleep , police is always on that street because of how bad they are !! It ‘rains’ inside house because of landlord not doing anything !! I have called the agency and raised this issue and they have said they will send a plumber to sort this out and nobody turned up ! By leaving this here I hope to get the attention of this agency and I will take this matter further !!
Thank you for taking the time to leave a review. We have investigated this matter but have struggled to identify your tenancy with accuracy as your Google display name doesn't correspond with any of our records. Typically a utility meter will be the property of the utility company your property is connected to. When issues like this are reported to our team we will do everything we can to assist the tenant and landlord to liaise with the utility company to get this issue resolved as quickly as possible. Our tenancy and maintenance teams are here to help. Customer service is extremely important to us, please contact us if you have any further issues so we can assist you.
Kind regards,
Jeremy Collins - Director
3 years ago Fantastic experience: A big thank you to the Fulwood Office team for their professional service in selling our parent's property. From my initial visit to the office, Carrie's expert valuation and advice, the accompanied viewings and Natalie and Lucy negotiating the sale, through to completion, they were always friendly, knowledgeable and responded promptly. We would highly recommend FH Fulwood and for making a sometimes difficult process easier!
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start of your sale by Carrie, Natasha, Lucy and our Fulwood team.
It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins – Director
3 years ago Fantastic experience: Big shout out to the team at the Fulwood Office, great service, highly recommended, a pleasure to deal with, took some of the stress out of selling my home. Special thanks to Richard Ball for his patience, assistance and advice.
Thank you for taking the time to leave feedback and for your kind recommendation.
It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins – Director
3 years ago Fantastic experience: Natalie and the team have been so lovely and helpful with all my questions as a first time buyer, they were always at the end of the phone whenever I needed them and they're so quick at replying to emails, their customer service is great. I am so thankful for all their help!! Would definitely recommend Farrell Heyworth to everyone and anyone. Thank you again :)
Thank you for taking the time to leave feedback. It's great to hear that our Preston Team were able to provide helpful advice and support during the purchase of your first home. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins – Director
3 years ago Negative experience: Con estate agent gave the house to another buyer even after my offer had been excepted and I had instructed solicitors paid for a survey and searches, because someone offered more 3 months later. They like to push the prices up creating a bidding war making thousands on peoples miseries. Lied to me time and time again. Stay clear.
Thank you for taking the time to leave a review. Customer service is extremely important to us and your custom is highly valued.
The sales market is moving extremely quickly at present. We understand it can be very frustrating not to secure your chosen property but unfortunately this is a matter beyond our control. We have a legal duty to inform our vendor clients of every offer that is made for their property. We are then duty bound to act on their instructions.
We hope you find your ideal home quickly and our team are still here to help.
kind regards,
Jeremy Collins - Director
3 years ago Negative experience: Chose these estate agents because they're local and established, but extremely disappointed with the lack of customer service. We don't get updates on our house sale, feedback is minimal when we ask for it and we are fobbed off with 'I'll chase it next week' all the time. We are basically left in limbo with no information with regards to what is going on. When we ask for info we are told they will look into things in another week, so the cycle continues. Delay. Delay. Delay. We'll be glad when it's all done with so our stress levels can return to normal. We will never use them again. We regret choosing them as our estate agent. We would never recommend them. Update 1: I was contacted by the branch manager about my one star review and was asked if I'd change it. I said if he could get things moving and get me some info I might do. He didn't respond to me so I didn't amend my rating. Update 2. After finally completing and moving house we....heard absolutely nothing from Farrell Heyworth. No phone call or email. Nothing. The estate agent of the house we were buying kept us informed all morning and even gave us a card and a bottle of fizz, but our own estate agent Farrell Heyworth didn't even speak to us. It's like we didn't exist. Update 3. After completion this estate agent have been trying to say we haven't paid them the right amount of money. We paid them via our solicitor exactly what it says on the cost breakdown they provided. What an absolute joke. If you need a recommendation for a good estate agent try...ANY OTHER ONE JUST NOT THESE. Just check they will acknowledge your sale and that they know how much to charge you first!
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
I understand you have spoken to our Preston area branch manager recently, our team are disappointed to hear that your sale has encountered some delays. As discussed a number of these issues are not within our control but our team are committed to continue to do whatever we can to assist you with a successful sale.
Kind regards,
Jeremy Collins – Director
3 years ago Negative experience: You will need to provide proof of funding and mortgage in principle in order to be eligible for a physical viewing with Farrell Heyworth Fulwood. After you send them everything that is required, they can still not show you the property because it has been gone long ago - in my case, BEFORE my first call. They are just too busy to tell you this information but never forget to ask you for financial information in advance and recommend their mortgage advice service to you. I will highly recommend potential buyers to view properties advertised by Farrell Heyworth if you do not mind (a) wasting your time to prepare for all documents and (b) sharing your financial information with them for nothing.
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart.
I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices.
Our process is as follows:
All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.
The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.
If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged.
Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.
If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.
Kind regards,
Jeremy Collins – Director
3 years ago Negative experience: Absolutely shocking company, I would not advise anyone to use them. What the person that come out to value says is not how they work at all. We had to do all the chasing up and they are just bad at communicating with client. They had property 4 weeks and one inappropriate viewing later we terminated our association with them. Been with new company 10 days and had 2 viewings and a few more booked In this weekend.
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
I understand you have corresponded with our Preston and Fulwood branch manager recently and hope this has brought the matter to a satisfactory conclusion.
Kind regards,
Jeremy Collins – Director
3 years ago Negative experience: Dealt with Jonathan regarding moving to our new house. Very friendly and helpful, process completed swiftly. Highly recommended *update june 2022* Very frustrated with farrell heyworth as getting them to confirm our tennancy so we may move into another property is proving very difficult. Cannot get a single response via email and no-one on the phones for over two weeks now. Willing to update review upon completing our refernwcw request
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
I'm pleased to hear your move in last year was handled in a professional manner by Jonathan and our lettings team. If you have any questions about your tenancy they would be pleased to help.
Kind regards,
Jeremy Collins – Director
3 years ago Fantastic experience: Anil was an amazing mortgage advisor who would give extremely fast response times. He took the time to know us and scenario and found us the best possible options across the board. Very happy with the service received.
Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
4 years ago Negative experience: I tried to book a viewing for a property but they first told me i need to do an online viewing and see if we like the property. The online viewing comprised of a shoddy video made by amateurs and i would not really call it a viewing. Anyway, we were still interested in the property so i called the agent and asked if we could book a traditional viewing. I am a cash buyer and i was told that i cant view the property without showing proof that i have the cash ready. What a ridiculous notion!!! i have viewed several properties recently with other agents and not one has asked me for proof of funds, so why is Farrell Heyworth being so awkward. Moreover, why would i view a property if i know i cant afford it. Its simple maths, i either have the cash or i do not, its not like a mortgage where there is a chance it may be rejected. Absolute shocking service from these people and i would advise everyone to stay well away. In this difficult climate, they are making things tougher for buyers and i cannot believe they are turning potential buyers down. STAY WELL AWAY!!! NEW REVIEW: I had my second contact with this estate agent 2 weeks ago. i left an enquiry to purchase a flat and was told they will contact me to arrange a viewing. 2 weeks later i still didnt receive a call or email to arrange the viewing so i called them today. They told me that there was a block viewing last week and the property has now been sold. What a joke!. Nobody bothered to call me to view the property and now the seller was forced to accept an offer which was way lower than ours because he didnt even know we wanted to make an offer. Customer service at this company is non existent. Worst experience ive had with a estate agent and second time this has happened with them. So frustrating!
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and your custom is highly valued.
I have taken the time to discuss this matter with our Preston branch team and think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices.
Our process is as follows:
All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.
The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.
If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement in principle needs to be provided, along with acting solicitor details. Unfortunately we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and homeowners safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.
If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.
Kind regards,
Jeremy Collins – Director
4 years ago Negative experience: Goodness knows how this company has 5-star reviews, as the service I've received on behalf of my 81-year-old mother has been beyond appalling. My mother’s fridge freezer broke between Christmas and new year. I reported the issue via the online reporting system and was informed the office was closed as it was still the Christmas holidays. I finally received a call from a member of the lettings team on the 30th December to say their contractor wasn’t available until after new year as he was on holiday. Obviously, we weren’t happy about with the situation, but nothing could be done, so we had to accept it. The contractor eventually visited the property the week later, informing my mother that new parts were needed. Days drifted by with no update as to when these parts would arrive, so I chased FH to see what was happening. I was informed the landlord had authorized a new fridge freezer as the parts were difficult to obtain and that the contractor would place an order straight away for delivery asap. That was 2 weeks ago and we’re still waiting. I have now been promised the appliance will be with my mother tomorrow (Thursday) but I’m not sure if I can believe this as she has already been let down 3 times and every time the date has changed, tomorrows date being the 4th. This complete debacle would be frustrating enough for anyone, but my mother is 81 next month: she lives alone: has arthritis in her hands and feet - along with having had part of her lung removed last year, following a diagnosis of cancer - and suffers from COPD. The regular trips that she has had to make to the shops, for nearly a month, have been extremely tiring, stressful and mentally draining for her, not to mention the extra money she’s had to spend - I don’t live near my mother, so am unable to help regularly and when I call to hear her crying, saying she can’t cope, it is most frustrating and upsetting. It is unfortunate that I have had to resort to expressing myself online, but I have now sent 2 emails to FH, firstly to ask for some kind of compensation from the landlord for the extra expense my mother has incurred because of the delay, and secondly to voice my utter dissatisfaction with the lack of customer service, care or consideration given to my mother and her situation. It should be a matter of priority for FH to ensure they have efficient contractors that are able to address tenants needs as quickly as possible, and that certainly has not been the case with this issue. I could have ordered and arranged for Curry’s to fit a new fridge freezer in a matter of days, so why this contractor couldn’t purchase the same sooner is completely beyond me. The service my mother has received from yourselves and the contractor is utterly appalling and not acceptable. Please don't insult me any more by saying you're sorry the experience I received warranted a 1 star review and that feedback is important to you, It doesn't wash and just confirms your lack of care by confirming it's an automated response!
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
Kind regards,
Jeremy Collins - Director
4 years ago Negative experience: Phoned up to book a viewing and they didn’t get back to me. TWICE. So I’ve just been round to the house to tell the seller that they should probably use a different estate agent. The lady actually told me that she hadn’t been told at all. I’m sure they’ll blame it on being busy, but if any potential sellers are reading this then I would advise you to use a more competent agency.
Thank you for taking the time to leave a review. I'm sorry to hear that you were dissatisfied with the service you received when attempting to view one of our properties. Farrell Heyworth conduct 1000's of successful viewings every year and I am extremely surprised and disappointed, as I'm sure you are, to hear this has gone wrong in your case.
We would still like to assist you to find the right property and out team would be delighted to hear from you.
Kind regards,
Jeremy Collins – Director
4 years ago Fantastic experience: Anil Parmar mortgage advisor was excellent from start to finish! He was very professional but also friendly, honest and compassionate. He was contactable any time of day / day of the week and went above and beyond to ensure a fantastic service delivery. I would highly recommend his services.
Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
4 years ago Fantastic experience: What a super team they are! I would definitely recommend Farrell Heyworth to anyone. Right from my very first telephone contact with them at their Preston office they have been so helpful and professional, they have been lovely and understanding with my elderly mother, and have guided us both through the process of buying and selling my mothers house. Carrie Kidd has been brilliant she has answered all of our questions, given advice and nothing has been too much trouble, she is polite and friendly. The other ladies and gents that work in the office have also been polite and friendly when I have had any queries.
Thank you for taking the time to leave feedback. I am so pleased that Carrie and our Preston team were able to help you to achieve a successful sale, to find your new home and were able to give you the professional advice you needed.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins – Director
4 years ago Fantastic experience: Anil Parmar was a fantastic mortgage advisor and always responded very quickly to any queries that came up during our house purchase. He was so patient with us and talked us through the process. We would not have been able to do it without him and his friendly, professional services were worth their weight in gold. He is a true gem and I would highly recommend him to anyone who is in need of a mortgage advisor.
Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
4 years ago Fantastic experience: I used Farrell & Hayworth to arrange a tenancy agreement approximately 4 years ago and their service was excellent from start to finish. Just recently I called Carol Dennison (Property Management Co-Ordinator) for some advice and was again delighted and impressed with the extremely professional service I received. Carol was very professional, clearly very knowledgeable on her subject and explained everything to me patiently and clearly from start to finish. Nothing was too much trouble for her and I will definitely continue to use F&H for all letting management in the future. First class service!!
Thank you for taking the time to leave feedback. I am so pleased that our Preston lettings team were able to provide you with a great service when letting your property. We know how important speed is to landlords and our lettings team make it their top priority to ensure all matters are dealt with promptly.
I understand you have spoken to our lettings team, particularly Carol, recently on a number of occasions. Thank you for bringing her hard work on your behalf to our attention.
We look forward to continuing to assist you with your investment in the future.
Kind regards,
Jeremy Collins - Director
4 years ago Fantastic experience: The service we have received from Anil throughout our mortgage process was amazing. He was helpful, professional and transparent. He communicated well and also helped us reach out to solicitors and etc that we need to ensure we can close our purchase smoothly.
Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
4 years ago Negative experience: I can't understand why they are demanding details of our finances before we even view a property - any property!! They claim it's a Covid precaution - yet it gives them an unfair amount of information to enable them to push you to higher levels of offer - very very unethical..... Jeremy Collins, I can't reply to your response so I've edited my review to address your points. You say: 'Unfortunately we still receive many requests to view properties from individuals who have no intentioned of buying....' So, you have just admitted that you are using a medical situation to screen finances? And it is false to say that agents require proof of funds at the point of offer - this is usually required once an offer is accepted. You also do not offer any reassurance (unequivocal committment) that you do not pass on details of a viewer's finances to your customer so they can misuse that information. This is all highly unethical and I think the ICO would be interested in your inappropriate gathering of financial information (in pretence that this relates to health in some way) and your potential misuse of this, and lack of guarantees around the use to which it will be put.
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart.
I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices.
Our process is as follows:
All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.
The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.
If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged.
Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers.
If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.
Kind regards,
Jeremy Collins – Director
4 years ago Fantastic experience: Taylor has been very responsive and professional. She is very friendly and understood our needs resulting in a successful purchase of our new home.
Thank you for taking the time to leave feedback. I am so pleased that Taylor and our Fulwood team have been able to help you.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins – Director
4 years ago Fantastic experience: I am very pleased with the service provided by the Fulwood Farrell Heyworth Team. They have successfully found a buyer for our house within a week and secured us a sale on a new home on the same day. I would particularly like to thank Blake for all his hard work with the sale of our property and for helping me to understand all the processes required throughout. I would definitely use and recommend Farrell Heyworth to anyone looking to buy or sell their home.
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins – Director
4 years ago Fantastic experience: Farrell Heyworth did a very quick and professional job of selling my property at a busy time in the housing market, and Taylor Townsend was most efficient and personable in all her dealings with me. She liaised very effectively between buyer, seller and solicitor, keeping everyone informed of progress and next steps.
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins – Director
4 years ago Fantastic experience: First time I've used the mortgage advicer Anil Parmar And have received a very professional service. And been kept up to date with every detail no matter how small. Would 100% recommend this guy's
Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
4 years ago Fantastic experience: Had a great experience when selling our property with Farrell & Heyworth. Taylor Townsend who dealt with our viewings and sale was professional, friendly and always did what she said she would. Everyone we dealt with at the company were very professional.
Thank you for taking the time to leave feedback. It's great to hear that Taylor and our Preston team have gone out of their way to make your home selling process as easy and successful as possible and that we achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins – Director
4 years ago Fantastic experience: I am at the start of this journey but have, so far found Taylor very helpful. I can understand others concerns about the agents asking for proof of funds etc but in these challenging times I guess they have to make sure that people are serious buyers.
Thank you for taking the time to leave feedback. I'm extremely pleased to hear Taylor and our Preston branch team have been so helpful. We have put all our safety procedures in place to keep our customers and staff safe and we appreciate your understanding. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins – Director
4 years ago Fantastic experience: I can't recommend Farrell Heyworth enough and particualry due to Taylor and Anil. In this day and age to have people that you feel are genuinely trying to help you, offer exceptional service, call and email when they say they will and always keep you up to date is rare in this day and age but Taylor and Anil always do. Highly recommend and thank you.
Thank you for taking the time to leave us a 5 star rating. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins – Director
4 years ago Fantastic experience: Fulwood Farrell Heyworth have been great in all areas. Taylor has been extremely polite, friendly and professional and she always has a super cheery voice , which is lovely to hear at the other end of the phone. Highly recommend.
Thank you for taking the time to leave feedback. It's great to hear that Taylor and our Preston Team were able to provide such helpful advice and support. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins – Director
4 years ago Fantastic experience: A very pleasant experience using Farrell Heyworth. Chris and his team at the Fulwood branch came across very knowledgeable and were on point. Even after a sale was agreed, Chris provided a good service and assisted in any queries I had.
Thank you for taking the time to leave us a 5 star rating. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins – Director
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