Pinkmove Estate Agents
Information about Pinkmove Estate Agents
NP20 4BG, Newport
Opening hours
- sunday: (closed)
- monday: 9h-17:30
- tuesday: 9h-17:30
- wednesday: 9h-17:30
- thursday: 9h-17:30
- friday: 9h-17:30
- saturday: 9h-14h
Pinkmove Estate Agents is your local property expert in Newport, offering exceptional customer service and friendly advice for those looking to buy or sell in South Wales. Our award-winning agency has become a cornerstone of the community, providing an accessible platform for all real estate needs.
At Pinkmove, we combine in-depth local knowledge with professional marketing strategies, quality photography, and video tours to ensure your property reaches the right buyers. Whether you are a first-time buyer, looking to upsize, downsize, or invest, our team is here to provide support every step of the way.
Since 2015, we have been helping people sell their homes in Newport. We know every corner of the city, allowing us to deliver personalized and effective service. By choosing Pinkmove, you are opting for a smooth, stress-free moving experience.
We build our business on the foundation of community; we are neighbors helping neighbors. Contact us today and discover how we can help you navigate the real estate market with confidence.
Our comment from Agencias Inmobiliarias about Pinkmove Estate Agents:
Pinkmove Estate Agents has garnered a solid reputation for their outstanding customer service and dedicated team, having helped numerous clients with their property transactions in a professional and friendly manner.
Positive Aspects:
- Exceptional Customer Service: Clients have praised staff members like Paige, Rachel, and Roma for their responsiveness and support throughout the buying and selling process.
- Knowledgeable Agents: Many reviews highlight the team's deep understanding of the local market, making the process smoother and more enjoyable for first-time buyers and seasoned sellers alike.
- Fast Turnaround: Several customers reported that their properties sold quickly, some within mere days, often at or above the asking price.
- Professional Photography and Marketing: The quality of property listings is noted to be high, featuring excellent photographs and detailed descriptions.
- Personal Touch: Agents like Elaine and Kelly are noted for being personable, providing a warm experience that encourages a trusting relationship.
Areas for Improvement:
- Solicitor Recommendations: Some clients have voiced dissatisfaction with the performance of recommended solicitors, suggesting that future clients consider using their own legal representation.
- Communication Issues: There have been a few instances where clients felt communication from certain agents was not as prompt as expected, but these cases appear to be exceptions rather than the norm.
- Viewing Experience: A couple of reviews mentioned rushed property viewings, indicating that a bit more time and attention during viewings could enhance the experience.
Overall, Pinkmove Estate Agents consistently impress their clients with their dedication, professionalism, and the personal approach they take in managing property sales and purchases. They come highly recommended by many who have experienced their services firsthand.
Pinkmove Estate Agents: Reviews
Fantastic experience: I had a property viewing with Rachel who was ever so lovely, informative and made me feel very comfortable- I also dealt with Matthew over the phone discussing our preferences on our first home, he was super helpful, very knowledgeable of the Newport area and it was a pleasure speaking with him. They have shown the company in a fantastic light! I can not say the same for other companys we have viewed properties with.. would definitely recommend these guys.
Hi Hannah,
Thank you so much for taking the time to leave such a lovely review. I’m delighted to hear that Rachel made you feel comfortable during your viewing and that Matthew was able to support you so well over the phone. They both take great pride in offering knowledgeable and friendly service, so your feedback will mean a lot to them.
We’re so happy that your experience with us has stood out compared to other agencies, and it’s wonderful to know you would recommend us.
If there’s anything more we can do to help you on your journey to finding your first home, please don’t hesitate to get in touch!
Thank you again for your kind words.
Jodie Chivers
Branch Manager
Fantastic experience: Katrina was really lovely at the viewing today. Gave in depth descriptions of the house with what work has been done and when they’d done the work. Highly recommend to anyone. Thank you.
Hi Ethan,
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that Katrina made the viewing such a positive experience and that her detailed knowledge of the property was helpful. I’ll be sure to pass on your kind feedback to her, it will mean a lot. Thank you for the recommendation, and we wish you all the very best with your property search.
Jodie Chivers
Branch Manager
Negative experience: When I had a valuation I was going to use them as when I bought the property I found them to be fantastic - so after the valuation they then kept putting their solicitor Howells on the paper work and I kept saying I was to use my own solicitor, but the lady kept saying it was easier to use their recommended. When I told them I was using a different estate agent and they asked the reason why, they then acted like it was ok to use my own solicitor. They also hound you, call after call - No matter how many times I ask them to delete my contact number they just won’t do it. I get phone calls every month. I blocked their number and they still leave voicemails. I viewed a house in June and every time I ask them to not contact me again they agree and then call me a month later.
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and the frustration this has caused. We always aim to provide a helpful and respectful service, and it’s clear we fell short in this instance.
Regarding the solicitor recommendation, while we do suggest trusted partners for convenience, it should never feel like pressure, and I apologise if it came across that way. Your choice of solicitor is completely your decision, and we respect that.
As for the repeated calls, I completely understand how frustrating that must be. I sincerely apologise that your request to stop contact wasn’t properly actioned. Please email me your details and I will ensure you are removed from our system immediately so you won’t receive any further calls or messages. My email address is [email protected]
Thank you again for bringing this to our attention. Your feedback helps us improve, and I’m sorry for any inconvenience caused. If there’s anything else I can do to make this right, please don’t hesitate to let me know.
Jodie Chivers
Branch Manager
Fantastic experience: Pinkmove swooped in and sold our house for asking price in 3 days! We spent a lot of time picking Rachel and Paige’s brains about various things and they’ve both been incredible! Honestly everyone we have dealt with so far have been absolute credits to the company and we can’t thank you all enough!
Hi Becky,
Thank you so much for your amazing feedback! We are absolutely delighted to have sold your home for the full asking price in just three days – that’s exactly the result we aim for! It’s fantastic to hear that Rachel and Paige were able to provide the advice and support you needed throughout the process. We’ll make sure your kind words are shared with the whole team. Wishing you all the best for the future!
Jodie Chivers
Branch Manager
Fantastic experience: Rachel Mullins was so helpful with my Dads purchase of my Dad’s flat. We were not even the people who were paying Pink move but she helped us so much in what turned out to be a protracted purchase. She always responded to queries promptly and was always professional and friendly. I would not hesitate to use Pink Move and Rachel if ever needed in the future.
Hi Jo,
Thank you so much for sharing your experience! We are so happy to hear that Rachel was able to support you throughout what turned out to be a lengthy process. It’s wonderful to know she was professional, friendly, and responsive every step of the way. Your kind words mean a lot, and we’ll be sure to pass them on to Rachel. We really appreciate your recommendation and would be happy to assist you again in the future if needed.
Jodie Chivers
Branch Manager
Fantastic experience: Our experience with Pinkmove as first time buyers was brilliant. Paige Redgers was absolutely amazing throughout the whole process, chasing up things whenever we asked, putting our minds at ease, and generally just makes you feel like she wants to talk to you and help you out. Amazing customer service. 100% recommend. Thank you Paige!!
Hi Calum,
Thank you for your wonderful feedback! We’re thrilled to hear that your experience as first-time buyers was so positive. Paige will be delighted to know she made the process easier for you and provided the support you needed. We really appreciate your recommendation and wish you all the best in your new home!
Jodie Chivers
Branch Manager
Fantastic experience: Rachel Mullins helped us with our move. Couldn’t have asked for a better person to deal with the move. It was very stressful but nothing was ever too much, constantly keeping in touch and updated us with updates. Really appreciate her help throughout
Hi Grace,
Thank you so much for your lovely words! We are delighted to hear that Rachel was able to make your move as smooth as possible. Moving can certainly be stressful, so it’s great to know she kept you updated and supported throughout the process. We’ll be sure to pass on your feedback to Rachel, she’ll be thrilled to hear it. Wishing you all the best in your new home!
Jodie Chivers
Branch Manager
Fantastic experience: I would like to say a huge thank you to Paige shes has gone above and beyond with her role. She has promptly responded to all emails and even when shes been out off office has still taken the the time to reply to any enquiries. I would highly recommend pink move overall based on the excellent service they have provided especially Paige x
Hi Gabie,
Thank you so much for your kind words! We are happy to hear that Paige went above and beyond to provide such excellent service. Her dedication to promptly responding and supporting you, even when out of the office, truly reflects our commitment to our clients. Paige consistently receives feedback for going the extra mile, and it’s always lovely to hear this recognised. We really appreciate your recommendation and look forward to helping you again in the future!
Jodie Chivers
Branch Manager
Fantastic experience: Always use pinkmove have sold various houses with them quite smoothly and quickly done.Roma was so efficient and professional would definitely have Roma sell a house again for us.
Hi Patrick,
Thank you so much for your continued trust in Pinkmove! We’re delighted to hear that your experience with us has always been smooth and efficient. Roma will be thrilled to know her professionalism made such a positive impact. We truly appreciate your recommendation and look forward to helping you again in the future!
Jodie Chivers
Branch Manager
Fantastic experience: Excellent communication and friendly staff every time we have to discuss any details and progression, sale being handled very professionally by Roma Kautai
Hi David,
Thank you for your feedback! We’re so pleased to hear that Roma and the team provided excellent communication and handled your sale with professionalism. Your kind words mean a lot to us, and we truly appreciate you choosing Pinkmove.
Jodie Chivers
Branch Manager
Fantastic experience: I would highly recommend Stuart Rees for your mortgage advice. He has been very helpful throughout the process and managed to beat a previous deal offered I can’t thank him enough!
Hi Anna,
Thank you for sharing your experience! We’re so pleased to hear that Stuart was able to provide helpful advice and secure an even better deal for you. Your recommendation means a lot, and we’ll be sure to pass on your kind words to him.
Jodie Chivers
Branch Manager
Fantastic experience: Many thanks to Pink Move and especially Paige who kept me informed of any updates and was especially good at speaking to my solicitors and my buyers on my behalf. Many thanks Paige and also a mention to Rachel who also kept in touch when Paige was on leave. Thanks again very professional
Hi Deb,
Thank you for your five-star review! We’re so pleased to hear that Paige kept you well-informed and went the extra mile to liaise with your solicitors and buyers. It’s great to know Rachel was also able to support you while Paige was away. We truly appreciate your kind words and are glad you found the service professional.
Jodie Chivers
Branch Manager
Fantastic experience: Sherryl Woods was wonderful throughout the sales process. Always available, kept me up to date throughout. She was knowledgeable and friendly, I would certainly recommend Pinkmove.
Hi Angela,
We really appreciate you taking the time to share your experience. It’s wonderful to hear that Sherryl was so knowledgeable, friendly, and kept you updated throughout the sales process. Your recommendation means a great deal to us, and we’re grateful you chose Pinkmove.
Jodie Chivers
Branch Manager
Fantastic experience: We chose pinkmove to sell a property. We have had an excellent service from all staff especially from ROMA KAUTAI she has been a real treasure with updates on clients and if we needed any help We would certainly reccomend Pinkmove to anyone selling a property excellent Estate agent
Hi Sharon,
Thank you so much for your kind words! We’re delighted to hear that you received excellent service from the team and that Roma kept you updated throughout the process. Your recommendation means a lot to us, and we truly appreciate you choosing Pinkmove.
Jodie Chivers
Branch Manager
Fantastic experience: Roma is just incredible, so quick, so efficient, so knowledgable, truly cares about you and your property could not recommend going with pinkmove more as you get Roma looking after your through the sale process!! Thank you Roma
Hi Laura,
Thank you for your five-star review! We’re so pleased to hear that Roma’s knowledge, efficiency, and care made such a positive difference throughout your sale process. Your recommendation means a lot to us, and we’ll be sure to share your kind words with Roma. If you need any further assistance, please don’t hesitate to get in touch.
Jodie Chivers
Branch Manager
Fantastic experience: Hi I would like to give my special thanks to Paige for handling my process.Paige is absolutely helpful and she gives prompt service all times. She explain everything clearly and she is very friendly. Moreover I would like to give my thanks to Sherryl also .She was amazing . All staff are very friendly. Special thanks to Paige and Sherryl for their outstanding service. Chandrika
Hi Chandrika,
Thank you very much for your lovely feedback! We really appreciate you taking the time to share your experience. It’s great to hear that Paige and Sherryl provided such outstanding service and made everything clear and stress-free for you.
Your kind words mean a lot to the whole team, and we’ll be sure to pass them on. If you need any further assistance, please don’t hesitate to get in touch.
Jodie Chivers
Branch Manager
Fantastic experience: When I told my friend that Pinkmove is the estate agent of the property I was getting, he didn't hesitate to recommend that I try to get in touch with Paige. Getting in touch with her is one of the best decisions I've made. She kept me up to date with the latest details, and she's outstanding when it comes to liaising with both the buyer and vendor. I will definitely recommend Paige over and over again!
Hi Bolaji,
Thank you so much for sharing your experience! We’re thrilled to hear that Paige made such a positive impact and kept you well-informed throughout the process. Your recommendation means a lot to us, and we’ll be sure to pass on your kind words to Paige. Wishing you all the best in your new home!
Jodie Chivers
Branch Manager
Fantastic experience: Paige was a great help to me during the home buying process. My English isn't good, but she patiently explained things to me, using concise language to help me understand better. She was truly very professional.
Hi Fan,
Thank you for sharing your experience! We’re so pleased to hear that Paige was able to provide clear explanations and support throughout your home buying journey. Your feedback means a lot, and we’ll be sure to pass on your kind words to her.
Jodie Chivers
Branch Manager
Fantastic experience: Roma has been inspirational in guiding, helping and prompting us through the initial set up stages to get our property to the market using clear instruction. On we go, so thankyou very much indeed, very professional.
Hi Mark,
Thank you for your lovely feedback! We’re so pleased to hear that Roma provided clear guidance and support throughout the setup process. Your kind words mean a lot, and we’ll be sure to share them with her. Wishing you all the best as you move forward!
Jodie Chivers
Branch Manager
Fantastic experience: I am delighted to leave a 5-star review for Roma. Throughout initial interactions, Roma has been exceptionally efficient, always ensuring tasks are completed promptly and to a high standard. Roma is very polite, making every communication pleasant and professional. Thanks Roma!
Hi Debbie,
Thank you so much for sharing this fantastic review! We’re delighted to hear that Roma’s efficiency and professionalism made such a positive impression. Your feedback means a lot, and we’ll be sure to pass on your kind words to her.
Jodie Chivers
Branch Manager
Fantastic experience: Very warming staff always ready to help with any questions or query you may have.Everthing is well explained very efficiently. Roma is more than helpful.
Hi Pauline,
Thank you for your kind words! We’re delighted to hear that you found our team helpful and efficient. Roma will be thrilled to know her support made such a positive impact. If you need anything further, please don’t hesitate to reach out.
Jodie Chivers
Branch Manager
Fantastic experience: Am so pleased I chose to go with pink move they have been absolutely amazing and got an offer on our property within 24 hours of being listed!!! Big thank you to everyone’s support and help to getting to this point so quickly
Hi Di,
Thank you so much for your wonderful feedback! We’re thrilled to hear you had such a positive experience and that we were able to secure an offer so quickly. It’s always our goal to make the process as smooth and efficient as possible. Wishing you all the best as you move forward!
Jodie Chivers
Branch Manager
Fantastic experience: Paige was absolutely instrumental in our recent house move and played a huge part in ensuring we completed on schedule. She was incredible at liaising with the seller to secure an agreed move date, handling everything with professionalism and efficiency. Although we didn’t sell through Pinkmove, only bought through them, I would wholeheartedly recommend their services to anyone - especially if Paige is involved! We are truly grateful for all of Paige’s hard work, dedication, and support throughout the entire process.
Hi Melissa, Thank you so much for your wonderful feedback! We’re thrilled to hear that Paige was able to make such a positive impact on your move and help everything run smoothly. Her professionalism and dedication are qualities we’re very proud of, and it’s fantastic to know they made a real difference for you.
Even though you purchased through us rather than sold, your recommendation means the world to us. We’ll be sure to share your kind words with Paige – she’ll be delighted!
Wishing you all the best in your new home, and if you ever need us again, we’re always here to help.
Jodie Chivers
Branch Manager
Fantastic experience: We had a viewing this Saturday with Pinkmove, they sent a wonderful agent called Kelly to show us around the property, she was helpful, very knowledgeable and gave us time to look around, we never felt rushed and was very open to explaining anything we wern't sure about. What a lovely experience at such a daunting time.
Hi Alex, Thank you so much for your lovely feedback! We’re delighted to hear that Kelly made your viewing experience so positive. Buying a home can feel daunting, so it’s great to know she provided the time, knowledge, and support you needed without any pressure. We’ll be sure to share your kind words with Kelly—it will mean a lot to her! If you need any further assistance, we’re always here to help.
Jodie Chivers
Branch Manager
Fantastic experience: As FTB, we will definitely be using pink move again when we sell. Firstly, Elaine is such a lovely estate agent! Brings a personal touch when she’s showcasing the houses. Followed up with us after our first viewing with her, which worked out great because we ended up getting the house! Then the progress team, especially Paige and Rachel were so informative throughout the process, so professional and lovely even throughout the most stressful of times and always went above and beyond for us, even when they really didn’t have to. I wouldn’t recommend pink moves recommended solicitors, little to none communication from them but obviously the pink move team completely understood and made up for it 10x more!
Thank you so much for sharing your experience Dominyka! We’re delighted to hear that Elaine made such a positive impression and that her personal touch helped you secure your new home. It’s also wonderful to know that Paige and Rachel supported you throughout the process and went above and beyond during the stressful moments—that’s exactly what we aim for!
We’re sorry to hear about the issues with the recommended solicitors and truly appreciate your understanding. Your feedback helps us improve, and we’re glad our team could make up for the challenges you faced.
Congratulations on your new home, and we look forward to helping you again when the time comes to sell!
Jodie Chivers
Branch Manager
Fantastic experience: Really impressed with Pinkmove! Sherryl has been amazing, really friendly, warming and professional.
Hi Zak, Thank you so much for your love feedback! We’re thrilled to hear that you were impressed with Pinkmove and that Sherryl made such a positive impact. Providing a friendly, warm, and professional service is what we strive for, and it’s great to know Sherryl delivered that experience for you. We’ll be sure to share your kind words with her and the team. If you need any further assistance, please don’t hesitate to get in touch!
Jodie Chivers
Branch Manager
Fantastic experience: We’re only at the beginning of our house searching process, but so far had a very pleasant experience, Lisa has been great with getting us sorted with the first couple of viewings, it was great to see our first couple of properties with her and Elaine :)
Thank you so much for your lovely feedback, Karolina! We're thrilled to hear you've had a positive start to your property search with us. Lisa and Elaine really enjoyed showing you around, and it's great to know they helped make your first viewings such a pleasant experience. If there's anything more we can do to support you as you continue your journey, please don’t hesitate to reach out — we’re here every step of the way!
Jodie Chivers
Branch Manager
Fantastic experience: Have now been in our new home for 3 weeks. Thank you Rachel for helping us complete the journey. Was lovely meeting you in person at the Newport branch and for all your help on completion day. Highly recommend you as you always on hand with all our queries.
Thank you so much for your kind words Susan! I’m delighted to hear you’re settling into your new home and that Rachel was able to support you so well throughout the journey. It’s always lovely to welcome clients into our Newport branch, and I’m so pleased your experience was a positive one. We really appreciate your recommendation and wish you all the best in your new chapter!
Jodie Chivers
Branch Manager
Fantastic experience: Massive thank you to the staff at Pinkmove for helping my partner and I on our first house purchase. Particular thanks to Rachel Mullins who has helped to support us on our journey. Rachel has gone above and beyond in her support by constantly chasing solicitors for updates to help push us along and even replying to emails promptly and answering any questions we might have.
Thank you so much for taking the time to leave such a thoughtful review Matthew.
It’s wonderful to hear that you and your partner had a positive experience purchasing your first home with us. I’m especially pleased to hear how supportive Rachel was throughout, she’s incredibly dedicated and always goes above and beyond to keep things moving and make sure our clients feel informed and reassured.
I’ll be sure to pass on your kind words to her and the rest of the team. We’re so grateful you chose Pinkmove to be part of such an exciting milestone, and we wish you all the best in your new home!
Jodie Chivers
Branch Manager
Fantastic experience: Rachel at Pinkmove was so lovely, always happy to answer any queries and always got back to me quickly if she wasn't available. The whole pinkmove team have been great and I would recommend them! Gavin was also amazing! He showed me around the property and allowed plenty of time and showed a real interest in the process. He had established a good relationship with the vendor also which was helpful. Best estate agent I've met whilst house searching for over a year!
Thank you for your kind words Rowena.
I’m really pleased to hear that Rachel was able to support you so well — she’s a fantastic part of our team and always goes the extra mile to make sure everything runs smoothly. I’ll be sure to pass on your lovely feedback to her.
It’s also great to hear that Gavin made such a positive impression during your viewing. He genuinely cares about helping people find the right home, and it’s wonderful to know that came across.
We’re so grateful you chose Pinkmove and really appreciate your recommendation. Wishing you all the best in your new home and if you ever need us again, we’d be delighted to help!
Jodie Chivers
Branch Manager
Fantastic experience: Property was chosen through Pinkmove and is perfect. Buying a house has a lot of uncertainty and stress. Throughout the process Jodie was very communicative throughout and I felt like i knew where i stood at all stages of the buying process. She is very friendly and helpful, if i ever need another house i hope to deal with her again! Update: Now completed i would also like to include thanks to the rest of the pinkmove team including Paige and Rachel who kept us updated throughout the process from making an offer to completion . Thank you again to the Pinkmove team!
Thank you so much for your lovely review Kheelan!
It was an absolute pleasure to support you through your home-buying journey, and I’m so pleased to hear the property is just right for you. Buying a home can certainly be stressful, so I’m glad I could help make the process feel a little smoother and more transparent for you.
I’ll be sure to pass on your kind words to Paige and Rachel too, they’ll be thrilled to know their updates and support made a difference from offer to completion.
Wishing you all the best in your new home, and if you ever need anything in the future, we’d love to help again!
Warm regards,
Jodie Chivers
Branch Manager
Fantastic experience: Such a smooth and friendly bunch. They supported all through the process when we got our first property. Rachel was great but especially Paige. I can tell you for free that if Paige handles your process, you can go to sleep cos you will be getting premium best-in-class service. I already recommended Paige to 2 of my friends having their ongoing process with Pinkmove. Thank you to the team. Much love ❤️
Thank you for your amazing review.
We’re absolutely thrilled to hear that your experience with Pinkmove was smooth and supportive, especially as it was your first property purchase. Paige will be over the moon to know she made such a positive impact, and I couldn’t agree more, she truly delivers best-in-class service and genuinely cares about every client she works with.
It’s also lovely to hear that Rachel was helpful throughout, she’s a real asset to the team. We’re so grateful for your recommendation and for trusting us with such an important milestone.
Wishing you all the happiness in your new home, and if you or your friends ever need us again, we’ll be here and ready to help!
Much love from all of us at Pinkmove ❤️
Jodie Chivers
Branch Manager
Fantastic experience: Only in the early stages of our process. But so far the team have been great! Kellie was lovely when valuing our home and Jess and Roma have been so helpful! Jess went above and beyond to help us get ready to go with the sale! Diolch team!
Fantastic experience: Pink have been great so far in helping to take the time to talk us through the moving process. Thank you Roma Kautai and Paige Redgers!
Fantastic experience: Excellent service and always reachable. If you can’t get ahold of them then they will definitely get back to you within the day. Roma Kautai is always very friendly and able to answer all question.
Fantastic experience: Happy with the way my sale has been managed - in particular by Roma Kautai who was very helpful (and patient!) from the outset.
Negative experience: Bought a house with Pink move. Seller was buying a new build in Abbey woods Llantarnam. Pink Move lied to us repeatedly about build completion dates abc thsts when we could get hold of someone. We have a 3k solicitor bill and no house move completion. I would have given 0 if it was available - funny how all reviews shown are 5 star
Fantastic experience: 5 star review for Jodie and the Pink Move team in. Newport. This is the second time we have used them to sell a property and we have no complaints. Very friendly agents, arrived on time for valuation and photographs. Advert generated is excellent, described in the way we hoped it would be. Highly recommend Pink Move and can’t wait for them to sell our home
Negative experience: They are selling the house I've lived in all my life which My gran left to both myself and my sister. Unbeknownst to me my sister has coerced my 84 year old grandmother with dementia to remove me from the trust as beneficiary and now plans to steal £82,500 from me, my share. I attended pinkmove office In Newport City last week looking to make a complaint in house about their extremely unethical business practice (I've shown them a trust was created naming me when my gran was of competent mind, and even the thief stealing my share has stated to witnesses this was my grans wishes that I be given half, but she's not going to honour those hence having the trust removed.) You need to ring a bell to have someone let you in to the office which is a great sign to start. When I was allowed in I said who I was and why I was there, to make a written complaint. I was asked to go into a back room and wait. Boxes full of shredded paper all over the floor, three disused computer monitors on the floor with leads still protruding everywhere, a disorganised filing cabinet and 15 minute wait. Jodie, who's dealing with the sale of my stolen house, was in a meeting and couldn't come down to see me so I was asked instead "could you please leave the premises." I explained I wished to file a written complaint in house, which is my right and they have an obligation to take it. After I explained this the arrogant woman, looking over her 1960s styled specs said: "No we don't, can I again ask you to leave." So that's what I did. It seems very clear that this estate agents doesnt care much for regulations, consumer rights, rights to make a complaint and the ombudsman rules of responsible licence operating estate agencies and, judging from the state of the "Office", I am not at all surprised. All this company care about is the money they make off of a sale. The people lives they may ruin in the process? Collateral damage. 43 years of my life I've lived at that house, and it was stolen from me by a sly and devious coward and pinkmove response is to not be at all understanding, no empathy for your situation and no recognition of you As a human being. Commission! Sale! Turnover and Profit is the only concern. I get businesses need to make profit to stay afloat, but there is something called the business code of ethics, and pink move don't even make the first hurdle to fall at it. Unethical, the human element is ignored, people are objects and money is all that matters and it doesn't matter to them if your entire future and life is utterly destroyed and taken from you in the process.
Fantastic experience: Ashley came out this week to take photos of the property. She was incredibly friendly and helpful. We felt immediately at ease, particularly as we’ve never been through this process before. The pictures look fantastic and the write up is perfect! Thank you Ashley!
Fantastic experience: Wow. What an agency. If you want to sell quickly use them. Simple as that. I cannot fault them in any way. Give them a try first. Seriously if you want the best, these guys are it
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Kind Regards
Jodie Chivers
Branch Manager
Fantastic experience: Would like to thank Rachel and team for all their help after a long and difficult sale of 90 Yr old mums house and move. They were there for us after many stressful problems with solicitors. Very caring and supportive and always ready to help. Many thanks highly recommended. X sue
Fantastic experience: Highly recommend. Very professional easy to work with agents that take the time to understand clients individual needs. Roma Kautai is truly a credit to this company.
Fantastic experience: Ashley was so professional and freindly..photo results was amazing. Second time selling with pinkmove as there communication is outstanding! Really happy sellers
Fantastic experience: Would recommend. I started using Pinkmove in 2015 as they were the first local estate agent to offer video tours (not just zooming in and out of still photos). As a small developer and landlord I have sold eleven properties through PInkmove since 2015. They take excellent quality pictures, create and publish floor plans and back that up with a dedicated team to follow up on the sale. I find other agents don’t offer (or can’t be bothered to) offer all these services to a vendor. I find the listing price is usually fair and not inflated just to get the business so I continue to use them. I have no affiliation with them, just reporting as a happy customer following a sale completion this week.
Fantastic experience: I found these agents very helpful friendly and informative. Roma Kautai has been extremely helpful and made the process of selling my mother and late fathershouse. She has been extremely understanding and felt me feel confident about selling with these agents
Fantastic experience: Our viewing was conducted by Gavin who met us on time at the property . Gave us plenty of time to have a good look around without rushing as is sometimes the case . Good knowledge of the local area and amenities . Thankyou .
Fantastic experience: I have found Roma Kautai, in all my dealings with her, to be very professional, friendly and helpful. She seems to have a natural ability to put people at their ease and i have been impressed with the fact that she remembers and shows genuine interest in, personal as well as professional details about her clients. She is a huge asset to her company .
Fantastic experience: What can I say other than how amazing Roma Kautai is from Pinkmove when I sold my house from start to finish professional and informative. Roma and her team managed every single detail and called me throughout the process to keep me informed & nothing was too much trouble, whether it was dealing with the tenant who was occupying or dealing with my solicitor everything was seamless no stress at all. I would not hesitate in highly recommending Roma at Pinkmove for all buying & selling properties.
Fantastic experience: I recently purchased a house via auction and pink move were the agents, I viewed the property before the auction and was shown around by the lovely Elaine. Any questions I had were answered quickly. Anyone I’ve spoken to in the office have been very helpful and polite, I was able to view the property again to help me get house insurance in place and again Elaine was amazing!!! I highly recommend Pink move and have already suggested them to someone looking to sell. Thank you again for an amazing service. I can’t wait for the house to complete so I can get my keys :)
Fantastic experience: Kelly Sanges what can I say !!! Showed badge on arrival pulled out her blue shoe covers and we went and did the tour of the house Talked through how they sell what happens and how to improve selling quality ! Very polite and knowledgeable Even though we decided to stay Kelly is the first on our list if we change our mind in the future
Fantastic experience: I sold a house with Roma Kautai recently, i ask her to advise the best way of selling which was the way i went, it went to auction and sold on the day. Roma is very knowledgeable and very professional, i will definitely be recommending her to other people.
Fantastic experience: We really appreciated Gavin's honesty while showing us 2 houses we were interested in. He gave us plenty of space to look around the properties without the pressure of being watched by someone. He was knowlegable about the houses and areas and answered any questions that we had. He was honest about what may or may not fit our needs as first time buyers and let us know what our next steps were. He was very open and friendly which helped us feel comfortable to ask questions. I would definitely recommend him to anyone.
Positive experience: Jess Warren, thanks so much for your prompt attention this morning and helping with and collecting the relevant paperwork. A very professional approach and attitude. A pleasure to deal with. Reassurance given on many aspects of selling my property.
Fantastic experience: I've dealt with Roma regarding the sale/ sales of a couple of properties & she's been brilliant. Despite issues I've had & pulled a sale due to personal circumstances, she's always been available for advice. Nothing is to much trouble
Fantastic experience: Great service from Gavin on my recent house viewing. Gavin was very knowledgeable about the property, responded to all my questions and was able to provide a great insight to potential improvements when I enquired. I felt very comfortable in his company, he has a lovely friendly personality and would definitely recommend his services.
Fantastic experience: Gavin showed us around a property which we have since made an offer on. Very Knowledgeable of the house and area. He made the viewing an enjoyable one, even gave us some advice which we will action when we move. Thanks Gavin for your help
Fantastic experience: Roma was really great with all of her support for us in keeping us informed of all that was required for us to sell our house. Roma is very good with her communication skills being top notch.
Fantastic experience: Paige's professionalism shone through as she provided me with all the necessary information, even covering points I hadn't considered. Her attention to detail was impressive. Thank you
Fantastic experience: From the start of selling my home I found the information and support from Kelly sanges absolutely spot on from helping me decide on the market value of the property to giving information about whether to reduce the price for a quick sale or not Informing me on all aspects I needed to know about and if I had any problems or needed more help she was there An asset to the pink move company Overall the pink move company are fantastic and very helpful
Fantastic experience: Hi I sold my house in Bettws with pinkmove Kelly Sanges came and put it on market she was out standing her advice and contecting with any questions she was always ready to help me in the right direction 1ts time selling my house so I was new at it with Kelly's experience helped so much. Thank you Kelly x
Fantastic experience: Roma at Pinkmove was fantastic! Really helpful and always at the end of the phone if needed! Nothing was ever too much to ask and staff always on hand if needed top help with any issues or advice!
Fantastic experience: Many thanks to the Pinkmove team especially Roma Kautai who handled my sale with the utmost professionalism after I'd had problems with a previous agent. I'd also like to mention the photographer who did a lovely photoshoot, the pictures were amazing.
Fantastic experience: We have sold four properties through pink move in the last 6 years. Their service was first class , spot on from start to finish . On both occasions our agent was Kelly , she was amazing , kept us updated through every step and made the whole process as straightforward as possible can not thank her enough .
Fantastic experience: 5 star service, bought house through pinkmove and they were great with customer service so decided when it was time to sell up we would use them and they didn’t disappoint. Professional from start to finish, friendly and great communication, particularly Roma from the customer care, informative and always a phone call or email away, got back to me swiftly, will definetly be using again in the future and will have great recommendations of me to my family and friends, can’t fault. Thank you Pinkmove
Fantastic experience: After my mother died, I contacted three estate agents about the sale of my mother's house. I chose Pinkmove to advertise and sell the house because they were the most helpful, friendly and the most professional. I have been waiting for probate for nearly a year so cannot initiate the sale of the house yet but Roma Kautai of the Newport branch of Pinkmove has been in regular contact with me, updating me about local sale trends and how Pinkmove is able to organise the smooth running of the sale of the house. I have never sold a house before so it is reassuring to have a professional team supporting me through all this unfamiliar and a little scary territory. Roma Kautai and the rest of the Newport Pinkmove team have been great and I rely on them totally to ensure a trouble free sale of my mother's house.
Fantastic experience: Working with Roma Kautai has been a very good experience! She has been very informative and helpful supporting me and my fiance selling out house :)
Fantastic experience: Pinkmove sold our house a few months ago and the viewings were conducted by Kelly. She was very professional and gave good, honest advice and prompt, detailed feedback. The thing that impressed me most with Kelly, is that she seemed to have a genuine interest in properties and was very knowledgeable about the type of period property we had. She was keen to know finer details about the house and work that had been done, which she passed on to the prospective buyers. She also spent time showing them around, rather than rushing them through. We were also very impressed with Sue, who kept us updated at every stage and was always available when we had a query. We would definitely highly recommend Pinkmove and to ask for Kelly.
Thank you so much for your fantastic review! We are thrilled to hear about you positive experience with Kelly & Sue. It's great to know that Kelly's professionalism, knowledge and genuine interest in your property made such a difference during the sale process. We always strive to provide honest advice and ensure buyers feel informed, and it's wonderful that Kelly took the time to highlight the details of your period property. We're also glad to hear that Sue's communication kept you updated every step of the way. Your recommendations means a lot to us, and we truly appreciate your trust in Pinkmove!
Kind Regards
Jodie Chivers
Branch Manager
Fantastic experience: From initial contact Kelly Sanges responded very quickly and was very professional and easy to deal with Ashley very professional photos and videos was fantastic Rhona Steven and all in the office have been amazing in their support We went from for sale to sold STC in less than 24 hours Amazing Troy Andy Bisto
Thank you for your amazing review Andy! We are so glad to hear that Kelly made a great first impression with her quick and professional response, and that Ashley's photos and videos exceeded your expectations. It's also wonderful to know that Roma, Stephen, and the rest of the team were there to provide amazing support throughout the process. Achieving such a quick turn around from "For Sale" to "SSTC" is always exciting, and we are thrilled that we could make this happen in less than 24 hours! We truly appreciate your trust in us, we will be here at all stages to support you through the journey of selling your home.
Kind regards
Jodie Chivers
Branch Manager
Fantastic experience: Such a supportive team through life changing moments! Thank you all so much for your help, support and patience. At every stage of the process there was someone at the end of the phone or email with clear answers to every question (and I had a lot!)
Thank you so much for your heartfelt review. We are honored to have been part of such an important moment in your life and so glad that our team could offer the support, patience and guidance you needed at every stage. It's wonderful to hear that you felt well-informed and supported through the process. If you ever need anything else, we are always here to help. We hope your new home brings you lots of joy and wonderful memories!
Kind Regards
Jodie Chivers
Branch Manager
Fantastic experience: Such a smooth service so far selling our property. Ashley, Roma & Paige have been a great help so far and making our process of selling & buying a new property stress free. Thank you all.
Thank you for your lovely words Olivia. We are really happy to hear that Ashley, Roma & Paige have been able to make your property sale and purchase experience smooth and stress free. It is always our goal to provide exceptional service and we are glad to know that we have been able to meet your expectations. If you need anything further, please do not hesitate to reach out.
Kind regards
Jodie Chivers
Branch Manager
Fantastic experience: I can’t thank Rachel enough for helping us throughout our buying and selling experience. If it hadn’t been for her continuous support, chasing the development site and keeping our buyers updated then I am very confident our sale would have fallen through. Rachel is an asset to Pinkmove and should be highly recognised throughout the business for her personable customer service and work ethic. Pinkmove in general were easy to use, quick in responding to emails/phone calls and supportive during viewings.
Thank you so much for your kind review! We're overjoyed to hear that you had a great experience with us and that Rachel made such a positive impact, she really is a superstar.
We are proud of our quick response times, and it is wonderful to know that it stood out to you.
Best of luck in your new home, and please don't hesitate to reach out if you ever need assistance again.We'd love to work with you in the future!
Kind Regards
Jodie Chivers
Branch Manager
Fantastic experience: Cannot fault Pinkmove. Lisa was absolutely amazing. Easy to chat to and her confidence made me confident in the entire transaction. Would totally recommend Pinkmove, nothing is too much trouble.
Thank you for your lovely words about our fabulous Lisa, we are very lucky to have her as part of our team. We are thrilled to be assisting you with your purchase and our dedicated sales progression team will be on hand moving forward to make sure everything goes as smoothly as possible.
Kind Regards
Jodie Chivers
Branch Manager
Negative experience: Bought a house through Pinkmove back in May. The viewing was one of the worst experiences, less than 5 min to view the house, very rushed whilst the sales neg was sat on the sofa waiting for me to have a look around, when I was asking a few questions she told me she had another visit (my appointment was 7 min long before the other person got there) The sales progression team was very helpful chasing solicitors from the seller as well. Waited 45 minutes to pick up the key on collection. Didn’t even get a card, I saw other agencies give you goodies and the house was not cleaned at all (not sure if this is something the agency does)
Dear Mica,
Thank you for taking the time to speak with me over the phone today. I truly appreciate your feedback. We have taken your comments on board and will be addressing the matter with the agent involved to ensure this doesn’t happen again. We're genuinely sorry to hear about your negative experience during the viewing.
On a positive note, we’re glad to hear you had a great experience with our sales progression team. As for the condition of the home when the previous owners moved out, we unfortunately have limited control over that aspect. However, we have since updated our process for key collection, and now offer a card and a small gift to new buyers.
We sincerely hope you are enjoying your new home. Should you need any assistance in the future, we would be more than happy to help and work with you again.
Kind Regards,
Jodie Chivers
Branch Manager
Fantastic experience: Bought our first home via Pink Move a year ago this month. Have to say they were brilliant, particularly Sue who went above and beyond for us kept things moving and helped us every step of the way in a daunting stressful process. However only down side is the solicitors they recommend “New Bold Solicitors” were absolutely shocking, words can’t describe how awful., Id highly recommend avoiding them. Terrible, seriously find your own solicitor.
Fantastic experience: Pinkmove have been so helpful and supportive when buying our first home. Jodie and Stephen have been fantastic and so kind. They’ve kept us updated, are patient and will answer any questions you have. Highly recommend.
Fantastic experience: From viewing to putting a deposit down on a property pink move have been exeptional! We have personally dealt with Jodie in the offers department and she has been amazing and very helpful. She has explained every detail to us to help us understand every step of the process! Thank you so much!!
Fantastic experience: Selling through Pinkmove has been a very positive experience. The house was given a thorough, professional valuation and quality photography as part of the listing. All appointments have been punctual and efficient. Communication has at all times been first class.
Hi Dyfed!
Thank you for your fantastic feedback. We look forward to working with you and selling your home!
Thanks
Becky
Fantastic experience: I have been very happy with the service I have received from Pink Move, particularly from Roma and Rachel on the team. They have always responded to my calls and/or emails in a timely and professional manner. More so, I have been very impressed with Roma’s people skills and her knowledge which has been helpful when guiding me through the selling experience.
Positive experience: Although I have only had a few viewings I cannot fault the staff at pinkmove. I contacted Roma Kautai today and after discussions we have agreed on a new reduced price. I value her opinion and feedback sent. Now I hope a buyer will arrive soon!
Hi Veronica!
Thank you for your review! Can see your property is under offer after only a few viewings! Best of luck with the sale.
Thanks
Fantastic experience: I was experiencing some difficulty in completing on the sale of my house. I'd like to acknowledge the hard work and support Roma Kautai provided for a successful outcome. I can't thank you enough Roma
Hi Kathryn!
Thank you for your positive review. Glad our superstar Roma could be of assistance. Best of luck with the sale and as always, give us a call or message if you need anything :)
Thanks
Negative experience: My partner and I were first time buyers back early 2023. We were viewing a home with a lot of interest and because of this, the estate agent decided to unprofessionally go on her phone in the kitchen rather than talk to us (middle aged, long haired brunette, seemed experienced) , the kind of attitude you’d expect from an agent who knows the house will sell regardless of her professionalism. We ended up being the bidding winners, only then her e-mails perked up. When it came to collecting the keys, they sent us on a treasure hunt. They decided putting the keys in a random small (size of my hand!) black plastic box with a combination sent by text, stuck to the outside of a travel agents in Whitchurch in the RAIN!, what a pleasant way to say ‘Congratulations on your first purchase! And choosing us!’, I’m not sure whether they thought we were young and naïve but it was not the experience I expected with Pinkmove Homes.
Hi Katie!
Sorry to hear of your bad experience. Pinkmove stopped trading in that area towards the end of 2023. The person I can guess you were dealing with at the time no longer works with us. Apologies again, please feel free to touch base if there is anything we can help you with. And if we do assist you with anything in the future, we hope to show you a much better experience.
Thanks
Becky
Fantastic experience: After 9 weeks our property has sold with pink move. The agents were always on time and pleasant when showing viewers around our property and promptly gave us feedback. Becky the photographer done a great job taking the photos of our house. The Pink move team have been great.
Fantastic experience: I cannot thank Jodie enough. She has been fabulous! She has helped with the sale of my current home and the purchase of my new home. Great communication and very friendly. Thank you.
Fantastic experience: I just wanted to give a big thank you to Roma Katsui ( sorry if I spelt it wrong) Although Pinkmove was just pipped to the post by Peter Alan for selling my property. It was a very close call, Roma is a very friendly & lovely lady. Putting me at ease and answering questions. Please Pinkmove start giving brochures out when you do valuations.
Fantastic experience: I have sold through PinkMove twice, and have been impressed with their service throughout. On my most recent sale in late spring 2024, Rachel from the progression team in particular was a beacon of sensibility & dedication as I battled seemingly apathetic attitudes from other third party professionals. Fixed price, video tour of the property, knowledgeable agents, and even minor details like providing slip-on shoe covers during property viewings. Head & shoulders above the rest.
Fantastic experience: I’m now selling my home with Pinkmove, having such a great experience when buying from them in 2020. I have the pleasure of being looked after by Roma. I’m really looking forward to the next few month :)
Fantastic experience: Roma Kautai is very efficient and has been incredibly helpful with all our queries. Each time we have a query she calls us back almost immediately to assist us with making any decisions and always provides us with very helpful advice. thanks Roma
Fantastic experience: Early days working with pink move but so far very impressive, staff are super friendly and super efficient. Viewing booked within 24hrs of our property going live, great quality photos and video.
Fantastic experience: What an absolute legend Jodie at PinkMove is. She has gone above and beyond her call off duty securing us our dream home. We can’t thank her and the team enough. ☺️
Hey Jemma!
Thanks for your positive feedback! We agree, Jodie sure is a legend. Congrats on the sale of your home :)
Fantastic experience: Roma has been the most attentive and helpful contact although all the people you speak to are also very nice. We have been kept informed about everything by Roma as soon as it happened. Can't speak highly enough about her
Fantastic experience: The initial valuation was with Kelly. I found Kelly to be very professional, friendly, knowledgeable and most of all came across genuinely interested in my property. After having 4 valuations from different estate agents Pinkmove was inline with 2 of the others which gave me confidence in the market value of my property. Although I decided not to go ahead with selling my property with Pinkmove. I have sold a previous property with them and have had many interactions whilst looking for a new property to purchase. This brings me onto Roma. It is not often you find someone as nice as Roma; every interaction has been genuine, friendly and almost as if you were speaking to a friend. No hard sell, friendly guidance, knowledgeable and always happy and cheerful. I would genuinely recommend Pinkmove to anybody looking to sell a property, as I genuinely believe they have your best interest at heart and definitely do not treat you as just a number. Thank you Pinkmove ⭐️⭐️⭐️⭐️⭐️
Fantastic experience: Had our house on the market with Roma dealing with us. She has been great thought the process and very approachable. Had a good.overall experience with pinkmove
Fantastic experience: I have been dealing with Pinkmove now for the past year and have received excellent service, help and advice from their staff, particularly from Roma Kautai their Business Development Manager. I highly recommend them.
Fantastic experience: Hats off to Roma, she does a brilliant job, very informative, well spoken and overall a great person to deal with. Pinkmove should count themselves lucky Roma is a part of the team.
Fantastic experience: Can I just say what an awesome person Roma Kautai is. Her work ethic lives up the reputation that I have told about her. She delivers on time, the quality of work provided is really good and I would recommend her to anyone I know that wants to manage their property sale or rental matters. Hope her manager gets this and acknowledges her efforts. Thanks for helping with the process to sell my property. Joseph
Fantastic experience: I would like to say that Roma Kautai has been absolutely fantastic, so patient and polite. We will definitely be putting my late mother's house with her , Roma never fails to keep intouch seeing how we progressing for over two years. Thanks Roma
Fantastic experience: Pinkmove have been brilliant in dealing with the marketing and sale of my property. Communication from them has been excellent throughout. I would like to thank Roma, Jodie, Ashley and Rachel for everything they have done. Highly recommended.
Fantastic experience: Roma is absolutely fantastic in the Pinkmove team. Every time I have a query, she rings me almost straight away to reassure me and to assist me in making decisions which I find difficult. Selling a property is not easy, however I do feel that the team, especially Roma, has helped me navigate this process well.
Fantastic experience: Rachel has been excellent throughout the buying process. She Chased the sellers solicitor each week without fail and managed to reduce my frustration with land registry!! I would consider buying/ selling with pinkmove in the future as they managed to negotiate a great deal for myself which I’m delighted about.
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