Moginie James Letting & Estate Agents in Roath
Information about Moginie James Letting & Estate Agents in Roath
Opening hours
- sunday: (closed)
- monday: 9h-17:30
- tuesday: 9h-17:30
- wednesday: 9h-17:30
- thursday: 9h-17:30
- friday: 9h-17:30
- saturday: 9h-13h
We do not see our job as just selling a house, renting an apartment or helping people find a roof over their head. We make it our mission to find homes that will make your heart skip a beat, homes to make your hairs stand on end, homes that people fall in love with for life. We make it our mission to achieve the results that our customers deserve. We are the leading Estate Agency in Cardiff and we love what we do.Carbon Neutral since 2022 - We're extremely proud to be carbon neutral, initially aiming to reach this target in 2030, we hit it 8 years early!
Our comment from Agencias Inmobiliarias about Moginie James Letting & Estate Agents in Roath:
Moginie James Letting & Estate Agents in Roath has garnered a mixed bag of feedback from clients, showcasing both exceptional service and some unfortunate experiences. On the positive side, many users praise the agency's supportive and responsive staff, particularly highlighting the outstanding assistance of agents like Bradley and Mercedes. Clients have expressed their gratitude for their professionalism, patience, and willingness to go above and beyond during the rental process. For instance, numerous users have noted how Bradley made them feel reassured and supported, especially during viewings and application phases.
On the other hand, there have been several complaints regarding cleanliness and maintenance issues that were not addressed promptly, leading to significant frustration among some tenants. A few users reported having to contest the return of their deposit due to alleged cleaning disputes, while others experienced unprofessionalism and lack of communication from the agency. These issues suggest that while many have had great experiences, it’s important for the agency to remain vigilant in addressing tenant concerns promptly and effectively.
Overall, Moginie James offers a solid reputation with a dedicated team, making it a viable choice for those looking for rental properties in Roath, though potential clients are advised to stay proactive about their expectations.
Moginie James Letting & Estate Agents in Roath: Reviews
Fantastic experience: Excellent agency — very supportive, always responsive, and truly caring. They helped me find a great rental property and looked after me throughout the whole process. Highly recommended.
Negative experience: Avoid this estate agent and associated landlords at all costs. Our apartment was dirty when we moved in with a grimy oven that hadn’t been cleaned. When we moved out we used the estate agent’s own recommended local cleaning company and paid them for a deep clean. The estate agent then tried to play ignorant and keep £600 (yes, £600) of our deposit for ‘cleaning’ fully pushing our deposit into a dispute. Absolute criminals, luckily the deposit protection schemes have more common sense and awarded us the majority of it back. Don’t use their recommended cleaners as you won’t get an invoice and don’t use this estate agent if renting.
Dear Curtis,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Fantastic experience: Bradley was absolutely amazing throughout the whole process and always reassured us when we worried our offer would fall through. We are very grateful for all his help and could not recommend him more!
Fantastic experience: Really appreciate the effort and easy guide throughout the moving in process
Fantastic experience: Friendly team, we viewed a few properties with this team after receiving a recommendation from a friend that they were a good estate agents to go through. We had good experiences with Bradley and with Mercedes who helped us secure our tenancy. They were supportive and communicative throughout the experience.
Dear Niamh
We greatly appreciate your 5-star review and the time you took to share your experience with Bradley and Mercedes. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Bradley was very helpful through the early stages of my application, especially during the viewing. He showed me around and answered all my questions patiently. He was also very communicative prior to the viewing and after the viewing as well. He has explained all my options to me comprehensively and given me the benefits and disadvantages of all my options. I would definitely recommend him.
Dear Wunmi Hassan
We greatly appreciate your 5-star review and the time you took to share your experience with Bradley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Negative experience: Unprofessional and misleading. 0/10. Reported major maintenance and safety issues (mould, broken doors/windows) from the start of tenancy (first day) which were never addressed, yet rent was increased regardless. At the end of the tenancy, they used an inaccurate check-out report to target our deposit. The property photos used for ads are outdated and do not represent the actual state of the house. Extremely disappointed—avoid this company and its parent group.
Fantastic experience: I recently went on a viewing with Moginie James and Mercedes was very friendly and accommodating. She took her time to give details on the property and she indeed know her onions.
Fantastic experience: Mercedes has been exceptionally helpful at every stage of the process. Her support, professionalism, and dedication go well beyond expectations. She truly deserves more than five stars.
Dear Pearl Akachukwu Nwokonkwo
We greatly appreciate your 5-star review and the time you took to share your experience with Mercedes. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Merc was super nice and helpful, I am very satisfied with her, thank you very much!
Fantastic experience: We’ve had a great experience working with Moginie James. They have been highly professional and efficient in successfully renting our properties, handling the process smoothly from start to finish. A special mention to Craig, Bradley, and Meenu, who were excellent throughout. Their communication, market knowledge, and attention to detail made the entire letting process straightforward and stress-free. We would happily recommend Moginie James to anyone looking for a reliable and proactive agency for property lettings.
Dear Ogbonna Properties, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Fantastic experience: Had the good fortune of having Bradley on my first time renting. Very helpful and friendly.
Fantastic experience: I am currently in the process of renting a property, and Bradley has been extremely helpful throughout the whole process. I can reach him anytime I need, and he always has a friendly and approachable manner. Thank you!
Dear Ilayda Eroy
We greatly appreciate your 5-star review and the time you took to share your experience with Bradley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Negative experience: (AVOID AT ALL COSTS) Sale collapsed after 6 months — lack of due diligence and communication We had an extremely disappointing experience trying to sell our property through this branch. We were encouraged to proceed with a buyer who, as we only discovered months later, did not have a mortgage in place. Despite repeatedly asking for updates over a six-month period, we were reassured the purchase was progressing — only for the sale to collapse once the buyer finally applied for a mortgage and was unable to secure one. As a result, we also lost the home we were in the process of buying, which added to the stress and frustration. When we requested our file notes, the information we received raised serious concerns. The notes did not reflect the level of contact we had or the lack of progress we repeatedly questioned. It was extremely confusing and left us feeling misled about how our sale had been monitored and managed. We expected proper checks and clearer oversight of the buyer’s position from the start, especially regarding financial readiness. This entire situation could have been avoided with basic due diligence and transparent communication. Instead we lost half a year, missed multiple opportunities and went through a huge amount of unnecessary stress, all for a sale that was never in a position to complete. To add to this our formal complaint went unanswered. The lack of acknowledgement or accountability has been incredibly disappointing and is the reason we have now instructed another branch.
Dear Lj1956,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Fantastic experience: The staff Bradley Bevan who was with me at the time of viewing was very good. I gave 5vstar rating. He explained everything about the property and the process and its very helpful.
Fantastic experience: Moginie James have over many years done a very good job of finding the best tenants for my property and this year Bradley has been absolutely marvellous in a difficult situation. They have also been assiduous in monitoring new tenants and helping me keep on top of maintenance.
Dear Judith James
We greatly appreciate your 5-star review and the time you took to share your experience with Bradley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Negative experience: If I could put negative starts I would. I rented with Moginie James for 4 years as a student and I’ve been left traumatised. Throughout the 4 years there was a leak in the shower that they didn’t bother to fix until there was a MASSIVE hole in the living room ceiling. And then they “fixed” just they didn’t so I was just left with A LEAKY HOLE for WEEKS! And when they finally fixed it they opened YET another hole on the wall and left us without a shower for a week. My housemate had to drive to the motorway to use a public shower and they never really fixed the holes. When I asked for a compensation they just said I could still use the property so they saw nothing wrong with it and when I went to their offices to demand my deposit back THEY LITERALLY CALLED THE POLICE ON ME AND MY FRIENDS. The way these people treat their customers is ridiculous. They’re so unprofessional and unresponsive. They have like a thousand different departments and they can never fix anything. I would rather chop my left arm off than rent with Moginie James again. I advise everyone, ESPECIALLY STUDENTS, to stay away from them. They will treat you like shit and have you live in shit and then blame you for it.
Fantastic experience: Excellent professional team and helpful Special thanks to. Bradley bevan How is very helpful and supportive
Fantastic experience: 10/10 help for the entire process of getting the house we wanted, Bradley was the man for the job 100%, couldn't of asked for anyone better.
Fantastic experience: Moginie James was a great experience where finding a place to rent and sort out all of the tenancy. Bradley was a massive help and support in getting through some tough obstacles and making it all happen so we're really appreciative of his work ethic and patience as we worked through the issues and we're very happy with the outcome.
Dear Ritchie Williams
We greatly appreciate your 5-star review and the time you took to share your experience with Bradley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: We recently viewed rental properties through Moginie James Roath, and our experience with Mercedes was excellent. She showed us around with patience and professionalism, answered all our questions, and made the whole process really easy. Everything felt smooth and stress-free. We really appreciated her help and would happily recommend her and the team!
Dear Monika Racova
We greatly appreciate your 5-star review and the time you took to share your experience with Mercedes. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Negative experience: Sat waiting for valuer to turn up booked for 11am. A no show even after a confirmation of appointment. no phone call to explain nor opology. After calling to see what was the issue seems they have forgot and want to book in again later in the day. What if it was a prospective sale. Very unprofessional
Fantastic experience: Amazing experience lady who came to show the house was amazing. Great feedback every time to mail them immediately they respond back!!! Property is so best and clean
Fantastic experience: I had a wonderful experience with Moginie James. Bradley was super helpful when I called to show my interest in a property.
Fantastic experience: Moginie James have provided us with a simple, professional, friendly, cost-effective lettings service for the best part of a decade. From finding suitable tenants to taking all the hassle out of sorting contacts, deposits, inventories, maintenances issues during and between tenancies. All the staff in every office are knowledgeable and helpful resolving any quieries or issues either over the phone or via email. We wouldn't dream of using any other lettings agent and would recommend the fully managed service for true peace of mind that your property is in safe hands! Josey & Pablo Cardiff - Roath & Pontcanna properties.
Dear Josey Evans
We greatly appreciate your 5-star review and the time you took to share your experience with Josey and Pablo. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: My experience with them was great. Their Cathays office representative, Mercedes was very punctual for the viewing and really hands on with the necessary information. She was approachable and listens actively. She made the whole experience commendable.
Dear Romeo Oluwafemi, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Fantastic experience: Thank you Bradley for keeping me up to date and well informed. Greatly appreciated.
Fantastic experience: Bradley was great - really helpful and knowledgeable throughout the viewing. Very professional yet friendly, and made us feel reassured and confident as future tenants. Highly recommend Moginie James!
Dear Kristen Kiis
We greatly appreciate your 5-star review and the time you took to share your experience with Bradley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: I had a property viewing with Bradley from Moginie James Letting and Estate Agents about three weeks ago, and it was an excellent experience. Bradley was punctual, friendly, and exceptionally helpful throughout the process. He took the time to answer all my questions patiently and professionally, creating a comfortable and supportive atmosphere. His approach made the entire viewing smooth and enjoyable, a true example of outstanding customer service.
Dear Kurotamunoye Amadi-Rapheal
We greatly appreciate your 5-star review and the time you took to share your experience with Bradley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: I had a wonderful experience with Moginie James. Bradley was super helpful when I called to show my interest in a property. Even after the property we arranged for viewing was no longer available, Bradley called to give an update and suggested another property I might be interested in. Mercedes was also helpful and patient. She took her time to explain all about the property to us and answered all our questions. Overall it was a lovely experience.
Dear Gift Pelumi, Thank you for the great review of our Moginie James Estate Agents Roath team. It's fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
Fantastic experience: We were extremely happy with our viewing with Mercedes, every question was awnsered and met with a friendly face. All telephone correspondence was extremely informative and helpful.
Fantastic experience: The staff Mercedes was friendly and did an excellent job in showing me around the property explaining every bit of details which was very helpful. I'm impressed with Moginie James excellence in service.
Fantastic experience: I can’t thank Bradley enough for all their help during my home search. They were patient, understanding, and truly cared about finding a place that fit my needs. Their professionalism and kindness made the process so much easier. I’m so grateful for their support and would recommend them to everyone!
Fantastic experience: The whole team is informative and professional. Great service. Proper follow up with the clients. On time feedbacks. Great team work. Very helpful and kind. Good luck.
Fantastic experience: Bradley was fantastic. Arranged a viewing of a suitable property for me within 24 hours. All staff I dealt with at the branch were very professional.
Fantastic experience: Bradley was excellent, very professional, friendly, and helpful throughout the viewing process. He explained everything clearly and made the experience easy. Highly recommend!
Fantastic experience: I had a great experience with Moginie James. Mercedes was friendly, helpful, and always quick to respond. Even when I decided not to go ahead with the first property, she remained supportive and helped arrange a second viewing for a bigger house. Thank you for making the whole process smooth and easy.
Dear Abdulrahman Elkashef
We greatly appreciate your 5-star review and the time you took to share your experience with Mercedes. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: I needed advice about how to prepare a property for the market and had the pleasure of meeting with Graham. He was professional, incredibly helpful and encouraging. He clearly knows the industry, the area and the market. I could not have asked for better guidance. He is the reason that I will be using Moginie James Roath to handle the sale. Thank you Graham.
Fantastic experience: I recently had a problem with the lighting, but it was resolved quickly. The communication was excellent, and everything is now working perfectly. Special thanks to Mollie for her help and for making the whole process so easy – I really appreciate it!
Fantastic experience: Moginie James letting &este agency are fantastic they help me out to get a new place / home to stay. Bradley did the maximum with professional service and am thankful for that.
Fantastic experience: I approached this agency to find a room, and from the very first conversation, Bradley struck the right balance of professionalism and friendliness, making our interactions easy and comfortable. He consistently followed up on time and patiently answered all my queries, which made the process straightforward and reassuring. Even when I decided not to go ahead with the first property due to distance issues, he immediately narrowed down the options to help me find the most suitable home. Thank you, Bradley, for your friendly and professional support throughout.
Dear Rinu Mary George
We greatly appreciate your 5-star review and the time you took to share your experience with Bradley. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: The apartment has been sold subject to contract. We were very pleased as it only took around 5 weeks. The sales team were very efficient to this end and kept us abreast of all aspects of the situation. The portal used was very useful and informative, so that you could track viewings and feedback. It was updated whenever it was appropriate. Thanks to all concerned.
Fantastic experience: Mercedes was lovely and helpful when showing us around a house we want to rent. Very knowledgeable and didn't feel rushed having a look around.
Fantastic experience: We had a fantastic experience from start to finish being shown round a property by Mercedes :) her communication before was outstanding and she was incredibly friendly and professional throughout :)
Fantastic experience: My encounter with Bradley was a fantastic one, great experience it was. Answered all our questions and kept a positive attitude throughout our meeting
Fantastic experience: Mercedes helped me and my partner secure our first property together. She was Helpful from start to finish no issues whatsoever.
Fantastic experience: Brilliant levels of customer service from the lovely letting agent on your team, Mercedes. Despite obstacles in the way everything was explained and taken care of in an informative and friendly manner.
Fantastic experience: We had a great experience with Bradley Bevan. He was punctual, friendly, and provided us with all the information we needed during and after the property viewing. Very professional and helpful throughout.
Fantastic experience: Mercedes was really quick to respond, and was really kind and helpful when showing us different properties. Thank you so much again!
Fantastic experience: The team at moginie James were very helpful getting us set up with our new tenancy especially Bradley !
Fantastic experience: Me and my wife went for a property viewing in the roath area. Bradley Bevan was polite knowledgeable agent who showed us around. He demonstrated great professionalism, gave us good feedback when applying for the property. I would him recommend him. Great guy.
Fantastic experience: As a first-time renter, Bradley was perfect: comforting, quick process, and informative.Felt like he was rooting for me. Over the moon
Fantastic experience: We came in looking for a 2-3 bed property and were seen instantly and were given a list of properties within a few minutes. Bradley went through the available properties and was extremely knowledgeable on each one. He then organised a viewing for the same day at a time that suited us. He was great during the viewing as well, very polite and professional and answered all our questions! Too service from Bradley and the rest of the team
Fantastic experience: I had a pleasant experience with Moginie James. My agent Mercedes was incredibly supportive throughout the process.
Negative experience: I'm currently renting a property managed by Moginie James and it’s been a COMPLETE nightmare from the start. We moved in to find the flat unlocked, uncleaned, and only one set of keys provided but this was just setting the precedent for the next 12 months. Since then, we’ve had to chase constantly to get anything fixed — severe damp, a broken hob (now a fire safety hazard as it’s permanently on), blocked drains, curtain rails falling off, just to name a few — all ignored for months unless we threaten to withhold rent. Messages go unanswered, repairs are promised but no one shows up, and nothing happens even with persistent weekly follow-ups. It’s an incredibly stressful way of living, knowing neither the landlord nor agent cares about your wellbeing or safety I’m writing this out of pure desperation, hoping it finally forces Moginie James to sort the long list of unresolved issues. Stay far away from this company.
Fantastic experience: I had a viewing from a staff called Mercedes for two or three property, Very professional and helpful throughout the process. Quick to respond and made everything smooth and easy. Highly recommend!”
Fantastic experience: I had a viewing in Cardiff, and Mercedes was lovely. She explained everything and answered any questions I had in great detail, making it stress free. I would recommend. Thank you! :)
Fantastic experience: I recently had a property viewing with Emma Knight from Moginie James, Roath, and I couldn’t have asked for a better experience. Emma was incredibly helpful, professional, and supportive throughout the entire process. She took the time to explain everything in detail and answered all our questions with patience and expertise. Her friendly and approachable manner made the viewing a stress-free and enjoyable experience. I highly recommend Emma and the team at Moginie James for anyone looking for a knowledgeable and reliable estate agent. Thank you, Emma, for your fantastic service!
Fantastic experience: Staff at moginie James roath are very coprative Mercedes Kouzoukis she’s very helpful n supportive I had experience before but this time Mercedes Kouzoukis she make things very easy we’re very thankful to her all things goes very smoothly without stress I really appreciate that really thankful
Fantastic experience: I had an outstanding experience working with Bradley at Moginie James. From the very first interaction, he demonstrated exceptional professionalism, expertise, and dedication. His clear and prompt communication made the entire process incredibly smooth and stress-free. What truly stood out was Bradley’s genuine care and attention to detail. He was always available to answer my questions and went the extra mile to ensure everything was handled efficiently. His friendly and approachable nature made the experience even more pleasant. I am truly grateful for his support and highly recommend Bradley and the Moginie James team to anyone seeking a seamless and reliable property service. An absolute pleasure to work with!
Fantastic experience: Went to view a property with Bradley the other day and he was very informative about the flat as well as helpful answering our questions. We expressed interest in the property over the phone and he was extremely helpful
Fantastic experience: I was shown around a property by Mercedes and my circumstances were taken with due consideration, which is a rarity nowdays! She was extremely polite and allowed me ample time to walk around the property as well as understand the rental propositions. Looking forward to hopefully getting the property.
Fantastic experience: Mercedes helped us with a house viewing. She was really useful and quick with responses. She maintained a good line of communication with us at all times. Thank you for your help trying to find our next home!
Fantastic experience: Moginie James has been exceptionally supportive in our quest for a rental home in Cardiff. Mercedes was very helpful during our viewing process and responded quickly throughout the process despite the heavy rain. Thank you for making everything so smooth and good explanations about the property.
Fantastic experience: I had an awesome experience with Chris and Mercedes. They were incredibly helpful , supportive and professional, making the process of the property rental smooth,stress-free and successful. Their knowledge and attention to detail were impressive, and they were always responsive to my questions. I will like to acknowledge the man at the customer care service , Jonathan, his response to request and calls were touching, rekindle of hope and joyful with his lovely voice. The entire team of Moginie James, Roath branch are exceptional wonder. I give them 10 stars, keep the good works on.
Fantastic experience: Moginie James has been incredibly helpful in our search for a rental home in Cardiff. The team provided thoughtful advice tailored to our needs. Mercedes was a very helpful during our viewing process and responded quickly to emails throughout the process. Thank you for making everything so smooth and good explanations about the property.
Fantastic experience: We had been looking for a rental property for quite some time due to the market constraints (and returning from abroad). We spoke with many letting agents and found Moginie James to be very professional and welcoming. Mercedes remembered us each time we would enquire and would always try her best to match us up with the right property at the time. Along with her colleague, Andrew, they were very responsive to queries for advice and guidance, as well as providing feedback on applications. We very much felt a personal sense of care. We finally found and were accepted for the right house, and we're extremely happy it was through Moginie James. With special thanks to Mercedes for her hard work.
Fantastic experience: Moginie James have been so helpful as we find a new home to rent in Cardiff. The team offered thoughtful and helpful advice tailored to our needs. Mercedes was a delight when carrying out our viewing and she responded promptly to emails before and after. Thank you for making this such a smooth process!
Fantastic experience: We engaged Moginie James to sale off our property, the staff who liaise with us, Michelle Lloyd is very helpful and always gives us a prompt reply, well done! Thank you very much!!
Fantastic experience: We had a viewing with Andrew Jones and our experience has been delightful. He was polite, kind and very helpful in clarifying all the queries we had. Let's hope we get an offer accepted :)
Fantastic experience: I had a property viewing with Andrew in Cardiff. I’m very pleased with the service Andrew provided to me. Definitely I would highly recommend Andrew as a skilled agent and in future I will go back to Moginie James as they have skilled agents.
Fantastic experience: Andrew has been served us to book an appointment to view a rental property. he came to on-time to be available to view the property and he explained very well with all the features of the house and he listen us with care for our interest regarding the property. Highly recommended service.
Fantastic experience: Sarah Flanagan managed our house purchase from initial viewing through to completion 4 months later, with zero hassle in between. At the viewing, she was very friendly towards us (as a gay couple, this is sadly not always the case), and well informed about the property, making us feel confident in making an offer the same day. We're very happy in our new home, thank you Sarah!
Fantastic experience: Just completed on our house purchase and thank the team at the Roath branch for guiding us through the property buying process with their expertise. Particular praise goes to Sarah (Flanagan) especially for her calm, professional and ever helpful friendly advice. Along with Graham Jenkins, our various requests were patiently facilitated along the way! Michele Jones also - progressed the sale with a steady hand - balancing the at times delicate arrangements. Expertly done all round - would recommend highly. Thank you.
Fantastic experience: Professional, quick and super helpful. It was the best experience I had with any of the agencies in Cardiff. Andrew arranged a viewing the same day. The communication was great and I felt very well looked after. Thank you Andrew!
Fantastic experience: I had a fantastic experience with Andrew Jones. They were incredibly helpful and professional, making the process of finding a rental property smooth and stress-free. Their knowledge and attention to detail were impressive, and they were always responsive to my questions. Thank you!
Fantastic experience: Their service and detail provided with viewings was excellent. Was served by a lady named Mercedes who helped me find properties over the phone, schedule a viewing, and proceed to host me at that same viewing with grace! Earned a new customer for sure.
Fantastic experience: Brilliant service. Andrew J was very communicative throughout the whole experience and after 10 years of renting in Cardiff. This was the easiest experience I’ve had.
Fantastic experience: I recently visited a property in Cardiff with Andrew from Moginie James. It was a great experience! Andrew was very professional and had lots of knowledge on the property so was able to answer all my questions. I really recommend them
Fantastic experience: We had great experience with Moginie James staff.We was guided by Mercedes,she is very profesional,friendly,answered any questions we had and provided all the information,kept updating us with new properties coming on the market while we was looking for a house to rent. Thank you very much.
Fantastic experience: Moginie James has been excellent in guiding me through the process of moving into a new rental, by far the smoothest I have experienced. I was shown around the property by Andrew, who answered any questions I had swiftly, and liaised with the landlord to cater the property and contract to suit my circumstances as much as possible - which was greatly appreciated. The paperwork and reference checks are detailed, but efficient and easy to complete via their customer portal. Thanks to Andrew and the Moginie James team for all their help.
Fantastic experience: I recently visited a property in Newport with Andrew from Moginie James. It was a fantastic experience. Andrew was very professional, quickly understood my requirements, and guided me well, on the way forward to proceed with the process further. In addition, he was very quick to respond to any and all queries. I highly recommend Moginie James Services.
Fantastic experience: As a landlord I can not recommend enough,this Estate agent,from initial negotiations to dealing with any issues swiftly,to finalising a tennant procurement.Great work Mercedes throughout this whole process professionally handled,and a thank you to the team.
Fantastic experience: Mercedes had been really helpful during the entire process. She was attentive and patient with us during the viewings and after. It was a smooth move. Thank you
Fantastic experience: I have interacted with a lot of Estate/Letting Agents in Cardiff and Moginie James have been brilliant. They have been really good at responding quickly to enquiries, really helpful with lots of information and regularly check in to keep me up to date. All the properties are very well managed and they have excellent information and advice about the Residency Scheme and Tenant Liability Insurance. They have a brilliant website which clearly guides you through applications and is a brilliant resource. I was shown around by Andrew in the Roath office who was very friendly, helpful and knowledgeable and really made an effort to give me as much information about the property as possible. He also checked other details and got back to me to answer my more complicated questions. I would highly recommend them.
Positive experience: Mercedes has been very helpful in keeping me up to date, and also very proactive finding new tenants when the first set let us down - thank you!
Negative experience: The reference-checking system is so worst, that they can't even listen to our words even if they get wrong. Be careful while paying holding deposits or any other payments before the tenancy agreement they will not return a single penny to us if the mistakes on both sides, and they will point out our mistakes and keep the money in their pockets. I recommend to not to go with this Agency please. Money will be wasted.
Positive experience: Andrew has been really helpful and proactive throughout the process. He’s done a great job finding me somewhere that works for me and guiding the work to secure that. The online forms are a bit overwhelming but Andrew has been on hand to answer any questions or queries.
Fantastic experience: I had a viewing at Victoria wharf with Mercedes. She was very helpful and provided me with information necessary. She was also a massive help through out my application. 5 stars for her work!
Fantastic experience: The help we have gotten to be able to rent our first flat is being amazing, Mercedes has been kind to us since the start, even proving us with loads of the information we'll ahead of our move in date. Throughout the process, she has been very helpful and made sure we are not falling behind with any documents. 100% recommended
Fantastic experience: I have recently enquired about a property and Andrew helped us arranged the viewing as well as showing the property. He was very professional, friendly and helpful. They response very quickly to the calls and emails, also they answer all your question with good explanation. Highly Recommended.
Fantastic experience: This letting agency has been amazing to say the least. From the level of professionalism to the astounding customer service. I had just had a horrible experience with another letting agency so I was feeling a bit on edge to deal with another one. However, Andy (Absolute superstar) , was terrific from the get go! He offered a virtual viewing given I live very far away which was so considerate. He then talked me through absolutely everything, making sure to call and email me to double check/confirm things to ensure that I wouldn't have any trouble. Andy also explained in detail my options for insurance given I'll be moving into a newly refurbished place, and I wouldn't have thought of that on my own. All in all, smooth sailing experience and a wonderful team at Moginie James!
Fantastic experience: Mercedes(letting agent) has been very helpful keeping us informed of the new possible tenants. She has been succinct and informative as necessary.
Fantastic experience: Recently enquired and had a viewing for a 2 bed flat in the Cardiff area. Although we didn't end up getting it, the agency was transparent about how competitive the property was and was quick to answer any questions. In particular, Andrew Jones was excellent, providing friendly service throughout the process. Overall a great option if you're looking for a Cardiff estate agent.
Fantastic experience: I had a viewing at a rental property yesterday and the agent who showed me around was very helpful and friendly. She also answered all me questions and went through the paperwork I would need to fill out. Great experience. :)
Fantastic experience: Me and my Partner recently rented a property through this letting agency and I couldn't be happier with the service they provided. The letting agent Mercedes was really helpful and knowledgeable. She explained everything to us very well. Me and my partner both are very happy to secure our first home in Cardiff.
Fantastic experience: Mercedes was very knowledgeable and helped us so much along the way. The process was explained really well and done super speedy! She has helped my partner and I secure our first home to rent :)
Fantastic experience: The service has been great, cannot fault it. We had a lovely gent Andrew Jones helping us throughout the process and he was fantastic. He was always available to answer any questions and made the process super easy for us. Thank you so much Andrew, I'll be recommending to family and friends.
Fantastic experience: Recently I rented a house from Moginie James, it is fantastic. I haven't found any difficulties in doing that as I am new here. On top of that, Andrew Jones helped me from top to bottom doing everything so I found him very helpful and friendly. Thanks to him and Moginie James. I recommend everyone to trust them.
Fantastic experience: Thanks to Mercedes for a great viewing yesterday, was well informed and cleared all our queries regarding the property. She took genuine care for all our needs and helped us to move forward with the further process in letting hassle free.
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