Darlows Estate Agents Albany Road

Fantastic experience: Max, Chloe and Annuja offered us incredible support while trying to sell our flat and during a particularly stressful conveyancing process. They were always prompt in their responses, considerate and kind, and went above and beyond to ensure we got the best outcomes, even when we encountered difficulties dealing with solicitors in the chain. We were extremely well treated by Darlows Albany!

Fantastic experience: Annual is very helpful, and I appreciate her professional advice in helping me purchase my new home.

Fantastic experience: I had a viewing Annuja James today ; she was very professional and knowledgeable. Definitely a credit to the Compahy

Fantastic experience: Thank you Annuja james , been so helpfull on looking for a property.Thank you so much

Fantastic experience: On 3/2/26 I received excellent assistance from Krystle Davies regarding problems with a tenant who left my property in a very poor condition her advice and helpful guidance regarding the deposit was invaluable Many thanks Darlows Cardiff Mr M J Davies

Fantastic experience: We (wife and me)believe Annuja provides an exceptional service. This was our first time in Cardiff, and she arranged viewings for three properties. She prepared a thoughtful and well‑structured presentation, put real effort into showcasing each home, and even took the time to drive us between locations to help us get to know the area. Her professionalism and personal touch made the whole experience truly enjoyable.

Fantastic experience: Lily has been exceptionally helpful and always responsive, she's proactive with maintenance and goes above and beyond to keep our home in perfect shape. Thank you so much!

Fantastic experience: FROM the landlord Kathleen Howell 25/06/2025 We have had a very good service from Kelly Williams of Darlows in Cardiff. She drew up a new Lettings agreement for our property very quickly. She also answered a few questions we asked very promptly. Thank you Kelly. From owner Old posting. I keep on phoning Darlows letting at Albany Road Cardiff, my call has not been answered for the last 10 or more times. I was told once that my problem would be solved, but a month later and nothing seems to have been done. I was reasonably satisfied with the agency prior to this problem.

Positive experience: Annuja was such an excellent agent. She was nice, received and greeted us with warm reception. She was patient and explained every fine details to meet our needs. We were very satisfied with the kind of service that we received from her. KR, Gabriel

Fantastic experience: ~I am very pleased with the cooperation with Jack Write as a Property Manager.

Fantastic experience: Chloe Makin on time and prepared with details of property we were viewing. Very professional and informative.

Fantastic experience: Great Experience with Jake Wright as My Property Manager I am writing this review because Jake has been an outstanding property manager throughout my tenancy. He was always proactive, checking in regularly to make sure everything was running smoothly and any issues were resolved quickly. His communication was spot-on, and he really made an effort to ensure I was happy. I truly appreciated how reliable and approachable he was. I hope he gets the recognition he deserves—he’s definitely earned it!!!

Fantastic experience: Jake from Darlows did everything to ensure the job is done. He is great what he did to get the job done for me. I am highly impressed. Thank you Jake

Fantastic experience: Met Chloe Makin she was so knowledgeable about our property and went into great detail of how she could support. A brilliant ambassador for the brand and someone I felt I could trust with the sale of my house. Her happy nature and attitude were a pleasant addition to the process. Well done Lee Renshaw

Fantastic experience: Cloe was great to work with—friendly, responsive, and she really understood my needs. She provided much needed information about the location, availability and prices. Highly recommend!

Fantastic experience: Jake Wright has been great to deal with throughout the rent agreement process. He was clear, responsive, and made everything straightforward from start to finish. Really appreciated his professionalism and efficiency in managing the property. Highly recommend.

Fantastic experience: Just want to say a big thankyou to Sophie Peake, she was amazing during our rental process. She reassured all our concerns without hesitating and made the process as smooth sailing as she could. Definitely recommend Darlows and their team!

Fantastic experience: Have had the smoothest journey with Chloe Makin who has helped me secure our new home. Chloe has kept me up to date and answered my never ending questions with no bother at all! Thanks for everything!

Fantastic experience: I and my family will always recommend Darlows Estate for all your accommodations needs. Jake always was there to assist. They were fab.

Fantastic experience: Me and my girlfriend are first time renters and was very hesitant at the start however darlows made the experience extremely easy and effortless. Ollie the estate agent has been a huge help getting answers as quick as possible and super polite towards me and my Girlfriend. Really good work ethic!! Sophie Peake has also been a massive help finalising our move in and being very clear with information to make the whole process smooth. Many thanks to you both.

Fantastic experience: Chloe was fantastic! She made selling our house a dream. Couldn't ask for more.

Fantastic experience: Cannot recommend Darlows enough! I was really fortunate to be looked after by Chloe, who guided me through every step of the process. Being a first-time buyer, there's a lot of unknowns and things to consider, but Chloe's breadth of experience really shone through in making me feel totally at ease. Thanks again for all of your help!

Fantastic experience: Krystle has been extremely helpful and responsive throughout my whole move-in process. She made everything clear, quick, and stress-free, which I truly appreciate. Thank you so much, Krystle, for making the whole move-in process easy and worry-free. I truly appreciate your support! Highly recommended.

Fantastic experience: Chloe met me at my property in North Rd for valuation assessment. She arrived on time and was very personable and friendly. She was very knowledgeable regarding the local market and provided me with all the information I needed. An estimate of the price was given on site along with the selling fees. This was later on the same day confirmed by email. A very professional service indeed.

Fantastic experience: The renewal of my cotract with Darlows has been excellent thanks to Jake.

Fantastic experience: Positive Experience with Sophie Peake at Darlows Albany Road... I have been a client of the Darlows team in Albany Road for some time now. In particular, my engagement with Sophie Peake has been notable more recently. During what has been a stressful period, I have appreciated that Sophie is consistently responsive and accommodating. Her ability to maintain a professional and calm manner when dealing with complex issues certainly helps to make the overall process smoother. The positive support she has provided in our recent dealings is appreciated. Thank you.

Fantastic experience: Darlows Albany Road have been managing my rental property. They are efficient, professional and communication is spot on. Special shout out to Jake, Sophie and Oliver who have been really helpful.

Fantastic experience: A review about Sophie Peake - Sophie has always been very helpful when there is a change of tenants or when any problems have arisen with our property. She passes any information from Management company to the tenants promptly. She is always friendly and cheerful. Thank you Sophie.

Fantastic experience: Sophie was a great help from the start. The lettings process was very simple and Darlows managed to find a tenant within a few weeks. Thank you!

Fantastic experience: Jake at Darlows has been great to work with on the maintenance side. He’s consistent, communicates well, and genuinely takes ownership of resolving issues for landlords and tenants. He makes our job smoother because everything is coordinated properly from the start. A dependable point of contact and someone we’re happy to continue working with.

Negative experience: Absolutely rubbish customer service for rentals. They do not answer the telephone.They do not get back to you when you leave messages. Miss information given. Very disappointed with this company.

Fantastic experience: Sophie Peake was amazing and really helpful. She was quick and made everything quick and easy to deal with. Would highly recommend.

Fantastic experience: Annuja was great at the viewing! Big help and answered all the questions asked

Fantastic experience: Really nice! Thanks Annuja for the great viewing experience, would recommend!

Fantastic experience: During a challenging period in the property market Darlows found a buyer in time for us to buy the property we wanted. Many thanks to Max, Annuja and especially Chloe Makin, who closed the deal. Well worth the fees. Thank you.

Fantastic experience: Good service received, particularly from Chloe Makin who is very helpful, understanding, and patient.

Fantastic experience: I have spoken to Jake Wright on multiple occasions and he has always been very helpful and polite, always reply’s to my emails very quickly. Thank you

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ I’ve just had the pleasure of meeting Annuja James from Darlows Estate Agents during a property viewing in Cardiff. Annuja was extremely professional, knowledgeable, and friendly throughout the appointment. She made the viewing experience relaxed and informative. I would highly recommend asking for Annuja if you’re arranging a viewing with Darlows — you’ll be in very good hands

Fantastic experience: I had a fantastic experience with Chloe Makin from Darlows agency , who came to value my property. From the moment they arrived, they were professional, knowledgeable, and incredibly friendly. They took the time to explain everything clearly, answered all my questions with patience, and gave me honest, realistic advice. It was clear they had a strong understanding of the local market and a genuine passion for helping people. Thanks Chloe!

Fantastic experience: I deal with estate agents on a daily basis and Chloe is one of them best. She goes out of her way to help with ad hoc queries the client may have. A true professional who will go along way in the housing industry.

Fantastic experience: Annuja was really helpful and gave us all the information about the property, 5 star experience

Fantastic experience: I had a really great experience with Darlows when it came to selling my house in Roath. Max & Annuja made sure the process was simple and straightforward. My property sold within a week of going on the market and the entire process was handled smoothly end to end. Thanks guys.

Fantastic experience: Annuja was really professional and provided great insights into the property and area. Definitely the sort of agent you want to show you around. Highly reccomend her!

Fantastic experience: Anoja was very knowledgeable and very helpful person. We really appreciate her support and knowledge of the area.

Fantastic experience: I had a very fantastic experience working with Annuja. From start to finish she was so professional, knowledgeable, patient and genuinely cared about finding me and my family a nice house. Her attention to detail and going above and beyond to make the process smooth and stress free is commendable and I’m so grateful for her help

Fantastic experience: Annuja deserves a big reward for being professional, friendly and extremely helpful. I felt supported the entire way and I would happily recommend her to anyone looking for a new home.

Fantastic experience: Great customer service, had the pleasure of speaking with Oliver who was super helpful and reliable during the entire process. Great insight and happy to have him help us secure a property. Thanks

Fantastic experience: Annuja was great to show me some properties that matches my criteria and was honest with the work some of them require when it came to my preferences. She accommodated me when I was running late for our back to back viewings

Fantastic experience: Chloe Makin at Darlows was great, I’m dealing with many estate agents at the minute and it’s the first time I’ve been moved to leave one a review. Incredibly friendly and knowledgeable and a pleasure to deal with.

Fantastic experience: Annuja was very helpful. She offered quite some mortgage services. Am pleased

Fantastic experience: Annuja arranged a viewing at very short notice. She was very friendly and welcoming and we left feeling happy.

Fantastic experience: Having recently made a long distance move to Cardiff, Oliver at Darlows made the experience as smooth and straight forward as possible. Oliver was polite, friendly and very quick to get back to me after asking him many questions throughout the process! Thank you very much for all your help with getting us our new, lovely home Oliver!

Fantastic experience: Have been dealing with Oliver and as a landlord, I have to say his help and expertise have been very much appreciated in renting out our property.Cannot recommend him and the team more highly,communication has been spot on.

Fantastic experience: Anuja has been amazing throughout my house hunting process. Alerting me on any new properties and takingtime to go through things during the viewings. She has all the answers regarding the property and is really very helpful. Hoping to conclude and get myself a property soon.

Fantastic experience: We've had terrible experiences both renting and in viewing houses with many estate agents across Cardiff. So, we were pleasantly surprised with our experience with the Darlows Albany Road branch. Annuja was a breath of fresh air! Straight forward, professional and friendly, we found ourselves really well. Also, impressed with timings and making sure she could do the best for us and the seller. No complaints whatsoever. Shout out also to Chloe who we met for our second viewing who also totally passed the vibe check.

Fantastic experience: I had an excellent experience with Sophie Peake during my tenancy contract renewal. She was extremely helpful, professional, and approachable throughout the process. Sophie made everything simple and stress-free, and I truly appreciated her friendly manner and efficiency. Highly recommended!

Fantastic experience: Finally our son Michael has bought his first home, it was a very long process ( due to a few complications with the seller, but Chloe has been an absolute star along the way, always there offering guidance for Michael. Thanks for you kindness and help over the last year Chloe! Susan and Michael x

Fantastic experience: I had a great experience with Annuja during my house viewings. She was punctual, friendly, and made the process easy and stress free.

Fantastic experience: I had a great experience. While many agencies said they would call me and then never got back in touch, Krystle Davies, an agent from Darlows, not only showed me a house on the same day but also helped me find exactly the home I wanted, being friendly, patient, helpful, and competent. I highly recommend the agency and this agent in particular!

Fantastic experience: Chloe at Darlows Albany Road has been absolutely brilliant from start to finish of the viewing. She was so warm and welcoming, which instantly put us at at ease. Everything was made simple and stress-free, with clear and helpful updates along the way. Chloe has been straightforward, honest, and incredibly informative, which really made the whole process smooth and enjoyable. I couldn’t have asked for better service – thank you, Chloe!

Fantastic experience: 5 STAR EXPERIENCE - HIGHLY RECOMMENDED!! I spoke with Annuja in detail about my property search requirements. She proactively found me the answers I needed in relation to area patterns and different factors that were directly relevant to me. She arranged the most suitable viewings for my needs. I benefited from her local knowledge and guidance and look forward to next steps. Many thanks for your help Annuja.

Fantastic experience: My wife and I had the pleasure of meeting Anuja from Darlows, Albany Road, and we couldn’t be more impressed with her professionalism and warmth. From the moment she greeted us, Anuja made us feel comfortable and truly listened to what we were looking for in a property. She showed us a beautiful home that ticked all the boxes and took the time to explain everything thoroughly, answering all our questions with genuine patience and knowledge. Her friendly manner, attention to detail, and no-pressure approach made the whole experience enjoyable and stress-free. It’s rare to come across someone so passionate about what they do and so committed to helping clients find the perfect home. Anuja is a true asset to the Darlows team, and we’re incredibly grateful for the time and care she gave us. If you’re looking for a trustworthy, approachable, and knowledgeable estate agent, we highly recommend asking for Anuja at Darlows, Albany Road. She’s an absolute star!

Fantastic experience: My husband and I had the pleasure of being shown a property by Senior Residential Sales Consultant at Darlows, Albany road, in the person of Chloe Makin and we couldn’t be more impressed with the experience. From the moment we arrived, she demonstrated exceptional professionalism, knowledge, and genuine enthusiasm for helping us find the right home. Chloe was incredibly well-informed about the property and the surrounding area, answering all our questions with clarity and patience. What stood out most was her ability to strike the perfect balance between being informative and allowing us the space to explore and envision the home for ourselves. Chloe made the entire viewing process smooth and enjoyable, and we felt no pressure—just honest, helpful insight. It’s clear that Chloe truly cares about finding the right fit for clients rather than just making a sale. We would highly recommend her and the team at Darlows,Albany Road,Cardiff to anyone looking for a property.

Fantastic experience: Fabulous and smooth renewal process with Darlows. 5 stars to Sophie Peake. I would just say that the reporting on rental income needs to be improved but when we enquired they sorted it quickly.

Fantastic experience: We had Chloe come to value our house. Punctual, really professional and personable. Displayed a wealth of experience which enabled us to make an informed decision with what to do with our property.

Fantastic experience: Oliver, Krystle and the team were very helpful, supporting us in securing our chosen property. Oliver’s correspondence was great, he replied quickly and always kept in touch with recent updates regarding the process.

Fantastic experience: Oliver was helpful, professional, and friendly throughout the whole process. They made everything smooth and stress-free. Highly recommend their service!

Fantastic experience: Had a wonderful viewing with Annuja. She was extremely friendly and very well-informed on the property. Thanks a lot!

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ Anuja came to show us the property, and she was absolutely wonderful throughout the whole process. She was punctual, professional, and very friendly, making us feel comfortable during the viewing. She answered all our questions clearly and gave us all the information we needed. It was a pleasure dealing with her, and she made the experience smooth and stress-free. Highly recommend Anuja if you’re looking for someone reliable and approachable in the letting process!

Fantastic experience: I have recently had the good fortune to work with Paris Brown. I found him to be very engaged with my concerns and the service I needed, and very good at listening and being proactive in moving along my case. This is the some of the best service I have had from Darlows, he’s a valuable new addition to their team.

Fantastic experience: I m relocating from Lowestoft to Cardiff and had got a property on rent through Darlows estate agency. I am thankful for the Excellent service provided by Oliver, Krystle and Sophie. They were extremely helpful and courteous. They made tenancy take over process very easy and smooth for me. They were extremely accommodating to my needs and my situation. They helped me cross every step and each and every situation which became a hurdle. I never came across property agents like them before. I wish all three of them best of luck and they should keep up the good work. And last but not the least I recommend that these three should be made to teach the new comers and other property agents as to how to be a real good property agent and maintain a balance in keeping the customer, the landlord and estate agency happy. Great work and once again A Big Thank you.

Fantastic experience: Oliver is really amazing as he helped me get a lovely apartment and assisted me through the process of documentation. I must say this is the best apartment i have rented so far. Thank you Oliver et all.

Fantastic experience: Talking to Anuja James a while ago and meet her yesterday for viewing the property.Explain all the things and help to register in your agency.After talking with her v got an idea about buying a property in Cardiff.i surely recommend anuja to other people also.

Fantastic experience: Amazing service. Helped us move in the property as well move out, so swiftly. Got all my deposit back within 48 hours. Two thumbs up for Sophie Peake

Fantastic experience: I’ve had a fantastic experience with Darlows. Annuja in particular really does go above and beyond to support buyers and answer any questions they may have. She is an absolute credit to the agency.

Negative experience: Me and a few fellow housemates are desperate to find a home in the next month or two and after calling multiple times for a viewing and being told every time they would contact us back and not they have also hung up on us multiple times before even being able to discuss the property. Very disappointing service

Fantastic experience: I just wanted write to say how impressed we were of Chloe when she came to value our son’s house. Very professional, knowledgeable and prepared, with a lovely personality, not like some others that we saw from other agents.and a real credit to her business.

Fantastic experience: Chloe was extremely helpful during viewings, prepared to answer every question and made it a pleasant experience. Very easy to communicate to arrange/discuss anything. I highly recommend!

Fantastic experience: Anuja, is everything you want in an estate agent. She made the experience enjoyable and successful all in one. Thank you for the constant support and with the efficiently with organising the viewings. All the very best!

Fantastic experience: Krystle helped me and my partner find a place quickly. Krystle was very helpful when sorting out all stages of the move and was very responsive and helpful when either myself or my partner had a question. I think if we decide to move again, contacting Darlows will be the first thing we do.

Fantastic experience: Annuja is brilliant sales agent. She is so friendly, nice, flexible and welcoming. She would not hesitate to help you out if she can. She provides an host advice and help. I would personally recommend her.

Fantastic experience: Just wanted to comment on the positive communication and helpfulness of Kelly Williams with regards to our rental lease extension. The whole matter has been handled professionally and in a timely and efficient manner both over the phone and by email -she should be commended for her proactivity and communication - it is certainly greatly appreciated.

Fantastic experience: Highly recommend the team at Darlows Albany Road ! I had an outstanding experience with Chloe Makin and Richard Golten. Chloe was incredibly helpful and responsive as a Sales Consultant, and Richard provided expert, clear mortgage advice. Their combined professionalism and excellent service made a real difference

Fantastic experience: I have a great experience with Darlows, massive shoutout for Oliver Crew. He explained the process of letting very clearly to me and kept me updated all the way from when my offer was accepted to my move in date. Would definitely recommend!!

Fantastic experience: I wish to sincerely express my thanks for all the efforts taken by Oliver from Darlows who showed us the new property and patiently helped answer all our queries and concerns as the tenants. I’m happy to say that everything proceeded very quickly and smoothly. He helped coordinate all matters from the time we saw the property to the completion of the subsequent paper work. Shoutout for Oliver Crew. Thank you

Fantastic experience: Chloe visited my home today for a valuation. She put me at ease straight away as I get nervous showing people around. She was very professional. I found Chloe very warm, she was a lovely person so down to earth. Thanks Chloe for coming out. Highly recommend her.

Fantastic experience: Joe Bartlett is fantastic! He listened to my concerns and immediately got to work. Anyone thinking of using an agent to manage a property, honestly, you need to use Darlows/Heart.

Fantastic experience: Chloe Makin was excellent in the sale of our property. Very professional, communication was great, and our house sold within two weeks.

Fantastic experience: I was looking for a flat and it was incredibly hard to find in a very short period of time. However Oliver Crew at Darlows not only helped me to secure the place but also was informing me and landlord about any smallest update that happened through referencing. He so much supported me like I couldnt have imagined. Best real estate agent - i have met in years! He even replied on his days off and never let me alone when I felt i dont know what to do. Definately suggesting him - whoever is looking for a hard working and super supportive real estate agent! Thank you, again!!

Fantastic experience: I am over the moon with the service we received from Krystal at Darlows. She made the whole process so much more manageable, being so supportive, quick and efficient, with outstanding customer care. We are extremely happy in our new home and I will always be grateful to Krystal for supporting us all the way. Highly recommend this estate agency.

Fantastic experience: I had the pleasure of dealing with Darlows when requesting a viewing for a Flat recently. The estate agent Annuja who I dealt with was very proactive and informative with any concerns or queries I had. Thoroughly recommend her and Darlows for other clients/customer

Fantastic experience: Annuja showed us round a property today and honestly stood out as the best agent we've had show us around any of the 11 properties we've seen in the last 3 weeks. Easy going, warm and helpful

Fantastic experience: I had two viewings with Oliver, he was super informative and helpful with us looking at properties. He advised us on a second property we hadn’t seen in the market after viewing the initial house. Would recommended- he’s engaging with all the questions we had and very knowledgeable about the properties we viewed x

Fantastic experience: We have been dealing with Darlows for 8 years now. We've recently had a new letting agent Joe Bartlett. Who in all fairness, is the best we've dealt with so far. He's quick, efficient, professional, but friendly. Definitely the kind of person Darlows want on their team! I usually dread renewals, but this was quick and stress free. (Plus he calls back when he says he will. Which is always a bonus!)

Fantastic experience: We have a very positive experience with Darlows as first time buyers - quick responses, clear communication and regular updates. Chloe Makin specifically was brilliant, answering all of our questions and keeping us informed of the status of our purchase.

Fantastic experience: Had the pleasure of having Oliver helping us with the apartment. He was always swift with replies and sending relevant information to us. Despite some minor setbacks, Oliver was brilliant with communication and helped us a lot.

Positive experience: “I had a difficult experience renting a house through Darlows, as the staff often failed to understand our concerns, and there were delays with many issues. However, things took a positive turn when we met Joe at Darlows. For the first time, we felt truly heard. Joe went above and beyond to help us recover our full security deposit without any deductions. I only wish we had met him earlier—it might have changed our decision to leave the property out of disappointment. Joe, you’re the best!”

Fantastic experience: Thank you Darlows and in particular Annuja. You have been extremely efficient and professional during our negotiations. You made things move quickly and gave me full peace of mind throughout. Under other circumstances I would have been more than happy to proceed with you as I felt a strong sense of trust from start to finish. Top marks!

Fantastic experience: Excellent service from Sophie for organising my lovely new oven, Sophie keeps you informed of every detail and I especially like how down to earth she is, she by no means makes you feel like a pest when something needs doing and nothing is too much trouble for her . Thanks again Sophie, keep hold of her Darlows, she's a real credit to the company! 17/4/25 Review: Excellent service from Kelly Williams, my boiler was fixed in a day!!! In the past I have been without a boiler for nearly a month. Kelly was brilliant, professional, down to earth and with you every step of the way, I have never known such service, my contactor was amaizing, He actually went off for a 45 minute drive to get a part, that never happens!!! Usually its sorry love i havent got the parts will get them in a week. what a team, thanks so much both, Kelly is a credit to the company, she gest things sorted before ASAP I can't thank you enough

Fantastic experience: In my time of dire need, Joe and Ollie came to my rescue like knights in shining armour. My brain was not working this morning and I walked out without my keys only realising this when I closed all the doors. Thankfully after a quick phone call and some detective work Joe managed to get Ollie to come up with the spare keys ensuring that my day can continue as planned. A wonderful team who helped me not go back to bed and give up on the day this morning... not that I could've gotten in to go back to bed but you get my drift Thank you boys! Very much appreciated