Peter Alan Estate Agents - Newport

Positive experience: Emily, from Peter Alan, Monmouth, managed to relet my property extremely quickly and efficiently. She kept me very well informed, and returned my emails and answered my questions almost immediately. She was brilliant. Vicki Black

Fantastic experience: The staff are extremely helpful and will contact you back quickly with any regards you may have ! Particularly Harry he was super helpful and friendly.

Fantastic experience: Looked after me very well when I sold my property in Newport. Happy to recommend them as estate agents for selling property in Newport

Fantastic experience: Perfect Agents. Exceptional service quality. Best among others. Thanks Lilly. She's my favourite among others.

Fantastic experience: Very happy with the service from both Lilly and Tiernan. I was kept informed throughout the process and always received prompt replies to any queries I had.

Fantastic experience: We have recently found our new rented home through Peter Alan Estate Agents. What a pleasure it was working with them and especially with Lilly Hughes. Nothing was too much trouble and she kept us informed and supported every step of the process. Her professional and polite approach are a credit to Peter Alan. I would highly recommend Peter Alan.

Negative experience: Terrible communication — phones constantly ignored, even when staff were clearly in the office. Our house was overpriced with false promises it would sell within four weeks. After two weeks we hadn’t had a single viewing, then were told by someone else that the market was actually very slow. Either incompetence or misleading advice. A formal complaint to the manager was delayed and then ignored. After taking the house off the market, they left their sign outside for weeks and didn’t return our key — we had to bring the sign back ourselves and chase them. Save yourself the hassle and go with m2 they have a dedicated receptionist Linda who is amazing and as of yet she has picked up every single time we have called.

Fantastic experience: December 2025. Yet again James and his team have been amazing. They managed to secure a tenant within days and in a week or so the new tenant had moved in. James and Carys made the whole process totally pain free and have been the absolute best! Thanks James! December 2024. Absolutely fantastic. James was brilliant with finding tenants for our house. He was pro active with showing potential tenants around and kept us informed at all times. When the office was closed because of the Coronavirus virus Nick took over looking after us as he had started working from home. He was amazing he worked all hours in order to secure a tenant for us before the lock down. He succeeded! Thank you so much Nick for being brilliant. We have continued, over the years to use Peter Alan and again and again they have been amazing. This time we had Tiernan, he was just so amazing! Fast, efficient, kept us up to date with everything at all times he worked over and above expectations...he couldn't have been any better. Thank you so much Tiernan ( and Molly) for making the whole process so easy. We will, most definitely, continue to work with Peter Alan for years to come.

Fantastic experience: Recently purchased a property through this team and they were great tbf. Igor was great at the viewing, very helpful and friendly but left us free to wander with no hard sell rubbish, and the team at the shop were always friendly and looked as chuffed as me when I picked up the keys. The real star though was James Sadiq, their in-house (but independent) mortgage advisor. I was admittedly a bit cautious beforehand as I wondered what he could offer that I couldn't find myself online with enough patience and research, but I was wrong. The property was a tricky one as it needs renovation including some structural work. This made it a bit of a pig to mortgage, but James made it happen. Incredibly knowledgeable, helpful and seemed personally invested in the situation with almost immediate replies to my concerns and questions throughout. Lovely bloke too. He seemed as happy as myself when we finally got there. Thanks James and team!

Fantastic experience: Had a great experience with Peter Alan, extremely proffessional and helpful. I would like to personally thank Lilly for all her help during my viewings as she gave very in depth information about each and every property that I saw. Would highly recommend to anyone looking for property in the area of Newport.

Fantastic experience: Hollie was fabulous! She was approachable, professional and creative! She was willing to think outside the box and use alternative strategies to market our property. She really understood what we wanted from a property and worked tirelessly to support us to buy our dream home! She also had the patience of a saint when we were phoning frequently for updates! Thankyou, Hollie, you have a bright future ahead of you!

Fantastic experience: Harry was absolutely outstanding. His communication was clear and consistent, he was incredibly knowledgeable, and he was always willing to go the extra mile to make sure everything went perfectly. Nothing was too much trouble, and he made what could have been a complicated process feel easy and well-managed.

Fantastic experience: The agent showed perseverance and a lot of help with the house sale. The escorted viewings, communication and advice have been great throughout - and very much appreciated from 150 miles away! As I live a distance away, I may not be able to use you again; but I would certainly recommend you.

Positive experience: 4 Stars but only because "there's always room for improvement"! Hollie Freeman was our Agent for selling and where do you start; always punctual, always a beautiful smile, treated the property with respect and the viewers (potential buyers) with courtesy. Hollie remembered all the little bits & pieces about the property which allowed her to talk to the viewers and keep their interest. Hollie gave the impression that nothing was too much trouble, even when the sale period went on a bit. We hope Hollie continues to give satisfaction to all customers and achieve the goals she sets herself. Thankyou.

Fantastic experience: Recently purchased property through Peter Alan. Holly has been extremely helpful and was able to answer our many questions as well as recommending specialist solictors and arranging last minute viewings when needed.

Fantastic experience: James is absolutely wonderful! So knowledgeable and helpful. No question is too difficult to answer and if he doesn’t it straight away he will do his upmost to get an answer to you. I cannot fault his customer service his attentiveness and care. Excellent overall experience, highly recommend asking for James!

Fantastic experience: Abi was very helpful during the whole rental process, providing information proactively, promptly and efficiently

Fantastic experience: Harry Jones has been very helpful finding a new tenant for my property and answering all my queries promptly.

Fantastic experience: Harry was really helpful from start to finish. A mention has to go out to Lilly for her assistance and Tiernan who had to visit the landlord to get the contract signed. Can’t thank Peter Alan enough for getting me into the flat on time.

Fantastic experience: Had a great experience with Harry Jones! He was very helpful and made finding my property easy. Highly recommend him!

Fantastic experience: Lilly and Harry were great to deal with. Really good service

Fantastic experience: Belinda and the team at Peter Alan Newport were excellent. They tended to our every need and were always on hand to do their best to find a solution to any problems that arose. Claire Barry was also excellent when we were handed over to her to oversee our sale and purchase. Claire was always patient with us and had our best interests at heart. The whole team including sue were fantastic. I wouldn’t recommend anyone else.

Fantastic experience: Sue at Peter Alan is so professional and super helpful, hopefully we will sell our property soon and the right one will be out there for us!

Fantastic experience: Excellent and recommendable service. Thanks to the very friendly communication, Thank once again harry jones

Fantastic experience: Tiernan and team have been amazing finding our favourite place in Newport in a short period of time. Me and my wife are appreciated for his efforts.

Negative experience: Can’t comment on the sales department, but I have been let down by the lettings department constantly. Stay away for lettings i hope this helps someone make a decision.

Fantastic experience: Belinda Maz and team gave an excellent service selling my property in Newport. Communication was excellent being notified when buyer appointments were made, negotiating the final price and prompt return of telephone calls. Cannot fault the service from Peter Alan Newport office would not hesitate to recommend them to anyone. Very approachable and understanding at a difficult time. A million thanks to team Newport

Fantastic experience: We had a viewing today with Hollie and we just wanted to give feedback about how lovely she was! Super informative and friendly she made us feel so at ease during the viewing, a credit to Peter Alan setting the bar for how things should be done! Thank you Hollie

Fantastic experience: Peter Alan helped us find a flat smoothly and efficiently. Tiernan was superb! He is very knowledgeable and able to answer all questions. Thanks!

Negative experience: Awful experience. Tried selling a house with Peter Alan. Sign didn't go up for a month after listing, then it was not only put right in front of the window,but angled so no one could even see it. On top of that, of the 6 booked viewings, only 3 went ahead. After the last, it became clear no checks were done on anyone that booked a viewing, although we were told they do run a few checks. Of the 3 viewings that went ahead, all seemed quite interested, then we just never received any feedback unless we chased up. Peter Alan supposedly to call up weekly on Wednesday's with an update, however that didn't really happen, ever. Wouldn't recommend,wouldn't use again. Thankfully got out of the contract and we are switching agents.

Fantastic experience: Emily at Monmouth was very helpful with our tenancy changeover. All questions were answered promptly and efficiently.

Fantastic experience: James and Tiernan have been superb. Simple and efficient process with a friendly service. Would highly recommend!!

Fantastic experience: Belinda and team gave an excellent service selling my property in Newport. Communication was excellent being notified when buyer appointments were made, negotiating the final price and prompt return of telephone calls. Cannot fault the service from Peter Alan Newport office.

Fantastic experience: We recently sold our house through Peter Alan. Sue, Maz and Belinda were all really helpful and provide a friendly service. Highly recommended.

Fantastic experience: We had a great experience working with Peter Allen, and I especially want to highlight how amazing Ethan was throughout the process. He was helpful, very informative, and extremely supportive from start to finish. He made everything feel much easier and less stressful. I truly appreciate his professionalism and dedication. I’ll definitely be recommending Peter Allen to my friends and family!

Fantastic experience: We recently rented a house with Peter Alan in Newport and was very pleased with the service and guidance off Molly Barnaby. She was very professional throughout and nothing was to much trouble for her.

Fantastic experience: Tiernan was brilliant from start to finish, really helped us through the process of getting tenants in for us, make our lives so much easier! Definitely would use again

Positive experience: Ethan and Tiernan where very professional, friendly and helpful from booking me in for a viewing up to the signing of the tenancy agreement. I highly recommend Peter Alan for anyones next home moves

Fantastic experience: I have used Peter Alan for renting out my properties in Newport for almost 10 years now and have always been happy with their professional service. Some of their staff have moved on during this time but the management ensure the new member learn their job quickly. They always get my properties rented very quickly and always for the rent I require. Always very professional. The newest member of the rental team, Molly has just sorted out my latest rental very quickly and kept me fully informed all the way through. Thanks

Fantastic experience: I just got a flat from Peter Alan in Newport. Staff has been great especially Molly Barnby-Davies. She has been massive support. Perfect definition of Understood the assignment. I had a really lovely experience.

Fantastic experience: Molly was exceptionally helpful throughout the renting process. Her quick response to emails made the entire process seamless.

Fantastic experience: I recently changed estate agents to Peter Alan, they made the process so easy, lots of communication and helpful staff. Everytime I rang they were polite and easy to talk to. They made the change seamless. Thank you to the whole lettings teams but especially Molly for her efficiency and amazing communication

Fantastic experience: I have been working with Peter Alan for over 4 years in many occasions, amazing service each time, recently working with Molly, extremely pleased of the services and communication throughout. Would strongly recommend.

Fantastic experience: Peter Alan had a really easy and pleasant experience with my move very helpful and i must say Molly was absolutely fabulous very beautiful person easy to talk to made she made my move a happy experience

Fantastic experience: We've had great guidance and service from Peter Alan in Newport, predominantly from Belinda Bishop who thought our best route to sell the property was 'Modern Method of Auction'. This proved invaluable, once on the market we had over eighteen viewings with an auction day set and competitive bids. We were very happy with the sale price achieved and the purchase process which was explained by Belinda. Our sale took only two months to complete, I would recommend Peter Alan without hesitation.

Fantastic experience: I had a great experience with Peter Alan, but a special thanks goes to Molly Barnby-Davies without her, I wouldn’t have secured my place in Newport. She was incredibly helpful, responsive, and made the whole process smooth. Highly recommend!

Fantastic experience: Davies is one of the finest property dealer that you will find in PeterAlan for Newport location. Very happy with the service

Fantastic experience: Brilliant service was really helpful with everything that we needed! Any questions we had were explained very well! Thanks to Tiernan Davies and the whole team at Peter Alan Newport

Fantastic experience: Sara at Monmouth helped us find and move in a new tenant. Prompt and helpful service and good communications.

Fantastic experience: would like to thank Peter Alan agent Tiernan Davies for his incredible support from the viewing stage all the way to the day we got the keys to our new home. He was very approachable, professional, and always reassuring. He guided us through updating all the necessary documents and made the whole process much smoother. A truly lovely and professional individual. Highly recommended!"

Fantastic experience: Tierney Davies was so professional with his work , start from the beginning of our first met at the house The way he was speaking to us was so professional and helpful .He really helped us all through until we get the key for the house. Thank you so much for your help. Tiernan Davies.

Fantastic experience: Tiernan handled our case and was excellent from the start. All admin has been dealt with clearly and effortlessly. He was enthusiastic and approachable from the moment he picked up my enquiry. After a few knock backs from other agents he was a breath of fresh air and I can not thank him enough.

Fantastic experience: Sue recently carried out a viewing on our property and she was sensational!! What a breath of fresh air. Well informed, professional, friendly and warm. I can’t recommend Sue enough - she represented our home well with the people on the viewing and I was so pleased. Thanks Sue. Peter Alan - you have a real asset in your team. Thanks so much!!

Fantastic experience: Amazing as always, informative, friendly and knowledgeable. Always confirms the appointment in advance, gets back to us with answers to queries from the viewing and follows up after for feedback. Great work Sue! Kat xx

Fantastic experience: Excellent service from the Peter Alan team at Newport - especially Claire Barry keeping me communicated throughout the whole process of my sale, and nothings is ever to much trouble she has been Great!!!! I would highly recommend thanks kirsty

Fantastic experience: Having dealt with an old fashioned experienced company in Usk, in the past. This company is very organised and super professional, polite and friendly in comparison. They've kept me in loop, letting me know about an offer I put on a house. I would definitely recommend this estate agents

Fantastic experience: Sara at the Monmouth branch was excellent. As someone who isn't tech savvy she helped me immensely with the renting of my flat. Highly recommend.

Fantastic experience: Molly & Tiernan were very efficient & helpful. Thumbs up to you guys. Tiernan Davies does a fantastic job.

Fantastic experience: Dealt with Molly, when I say she is a credit to her company I can not explain how much effort she put in to ensure everything went smoothly. From the moment she answered the phone she was brilliant. Thank you so much.

Fantastic experience: We are delighted to be working with Sara Baldwin from Peter Alan estate agency. It’s been a long time since we’ve encountered such exceptional service. We will definitely be recommending both Sara and the agency. We are very pleased with the outcome. Thank you, Sara, and thank you, Peter Alan.

Fantastic experience: Selling a property has been a stressful time for myself. What has made things easier is Belinda bishop and her team. Thank you all it’s been emotional Jc

Fantastic experience: The Newport team are fantastic, friendly, professional and efficient. Following a dreadful experience with another company in Newport the entire team listened and offered their expertise (which has proved to be right) in the process; they are an asset to the business. A special Thank you to Molly who answered ALL of the questions patiently and with humor. I would recommend to everyone without hesitation.

Fantastic experience: I have been dealing with Molly at Peter Alan, who has been exceptionally great and efficient! she has kept her promises and updated us regarding the property we are moving into. Keep up the good work!

Fantastic experience: Molly has been very resourceful from the first day l met her, she addresses customer concerns at the earliest convenience, thus improving customer satisfaction at every level of interaction.

Fantastic experience: We are happy with the service we got from you. We'll done job thanks we got property you were friendly and very professional. Thanks to Tiernan Daviies and team.

Fantastic experience: I had the pleasure of working with Tiernan as my real estate agent, and I can't recommend him highly enough. From the moment we started the process of finding a house, Tiernan was exceptional. His expertise and dedication were evident in every step of the journey. He was always available to answer questions, provide guidance, and offer insightful advice, making the entire experience smooth and stress-free. Thanks to his hard work and commitment, I was able to secure the perfect home. I’m giving Tiernan a well-deserved 5-star rating for his outstanding service and support throughout the entire process.

Fantastic experience: James .S , has been absolutely fantastic with organising the mortgage. Worth every penny. Always made me feel he had time to explain every step of the process , thorough and extremely knowledgeable. Frequently would call to update me (preference) as well as emails to summarise conversations, for something to reference back to. 10/10 and glad to be a lifetime member. Thank you again James.

Fantastic experience: The team at Peter Alan Newport have been outstanding. My house was on the market for some time, due to no fault of anyone, we just couldn’t find the right buyer. But despite the challenges we had along the way, the team were determined to get my house sold for me. We had great communication during the whole process and if I ever had any questions, they wouldn’t hesitate to support in answering them. Belinda was there through the hard times & saw it through until completion, a great support and a wonderful person. Claire Barry was incredible at getting us to completion and never hesitated to answer the million questions I had. And not forgetting Abbie, who got my house sold for me when she was determined do to so before MAT leave. I cannot thank you all enough. You have been a pleasure and I will definiely be using you in the future (not for a long time.. I need to recover!!) thank you again, hannah xx

Negative experience: I feel very bad with peter alan sales teams and Mortgage Advice teams.i come to looking the home 12 landseer closed Np197PG. I have morgatage principle with Halifax bank and I fail for valuation because of construction.plus Peter Alan newport morgatage Advice they check for me mortgage I will get the mortgage but I fail again with valuation and then I try again with another mortgage advisor I get the mortgage principle I fail again with valuation. One day they removed to my offer for 12 landseer closed And I planning to reviewing more home sales teams told me that they stop to looking for until 2 years So please to refund back my money 750 pound without get nothing.refund for money back 750 pound.stop to playing with my emotional around like officially scam and not my mistake beginning they check they say yes and they told me sign for signature I sing and they all reject for everything take my money 750 pound that will be fair.may I know And without getting anything. Answer me peteralan newport city centre.

Fantastic experience: A big thanks to the team at Newport. Had a house for sale that fell through several times, and as you know it's a very stressful time, but thanks to Claire/ Belinda and team at Newport they never gave up and kept a positive outlook on the sale that made me feel more positive myself. Also kept me updated on the progress from start to finish. Can't thank them enough.

Fantastic experience: A seamless experience renting out my flat with Peter Alan. The agents, James and Tiernan, have been exceptional, always available by phone and email. Their service stands out compared to other estate agents we've used in the past. I highly recommend them to anyone looking for a reliable and efficient rental service.

Positive experience: As a tenant you don't get to choose your estate agent, it's choose them or be homeless, right? They're generally fine until the time where you need your deposit returned. The "zero deposit" scheme they push for at the start is a con in my opinion (there's nothing "zero" about it, since you still have to hand a relatively large sum of money over, except you don't get it back). I strongly advise you be proactive towards the end of any tenancy and chase them for the deposit return, otherwise they're going to forget or you'll be at the bottom of the pile, waiting a long time.

Fantastic experience: Kaeden assisted us with a house viewing and consequent follow-up telephonic communication. Excellent service, and very keen to find out information for us. Great team player with Tiernan and the rest of the team

Fantastic experience: I would like to thank Bethan and Helen at the Newport branch who kept me informed at every stage our rental property. I have other queries since moving in, Bethan has handled them promptly.

Negative experience: Good afternoon, I hereby come to show my dissatisfaction with Peteralan of Newport. They make misleading sales and the information on the website is also misleading. I am attaching proof of the same.We were told from the first day that the property that we are buying was with no chain, in fact on the website we could read "no onwards chain". Today we have the credit approved, , the complete search and we have to wait for 3 sales to have Our house. We didn't even get any kind of apologises from the company or even a explanation from the miss information only a call saying that we have to wait, and that they would no longer speak to me because I told them the truth, that they were liars and deceivers ( and we were the ones who were lying because we were never told any of this! and they with the information on the website ) Is this the service we can expect from Peter Alan? Why buy a house, with everything clear and easy or without lies if we can always count on Peter Alan Newport...surprises and lies from the first to the last minute.

Fantastic experience: Very happy with the service at Peter Alan. Bethan M dealt with my property and made the process very easy. Very good comunication. She kept in touch regularly and explained everything to me. I would really recommend them!

Negative experience: When I first transferred my account to Peter Alan, they were very helpful on sorting out the tennant arrears, there was a very helpful lady Pamela, who was both compassionate with the tennant and efficient, and she communicated personally with me, in a proactive manner, calling me regularly to give me updates. However, when I needed to ask my tennant to leave because I needed to sell the property, Peter Alan were nowhere to be seen, I had to do it all myself, they didn't lift a finger to help, their communication was awful, they were lazy and unhelpful, and the people responsible for helping in the back office all seemed about twenty years old, who seemed uninterested and unknowlegable. If it wasn't for THE NRLA, I'd have been in deep deep trouble, and Peter Alan wouldn't have lifted a finger to help. They were impersonal and unhelpful when I was at my most vulnerable, with cold, unhelpful, disinterested people at all levels of the organisation.

Negative experience: Shocking communication from the Lettings department. They’re quick to let you know about rent increases, but won’t help you sort out any issues that make the property unfit for habitation. This is against the RentSmartWales guidelines and we will be taking this further as they clearly can’t follow specified guidance.

Negative experience: Don’t even bother with this branch, poor communication. Quick to take money but waiting months for £1000s of pounds they now owe me!! To begin with I left my property early to move for a job promotion in Plymouth. I continued to pay rent as agreed and was promised that I would be told soon as someone moved in. I received 0 communication and was forced to chase on multiple occasions and sometimes never received a response from anyone. After finally getting a response on 23/01 to be informed people had moved in 12/01. Shocking I was not told and I had to chase this, if I didn’t chase it would’ve I ever been told? I don’t think I would’ve had and I would’ve continued to over pay my rent. I was then told I was due over £500 in pro rata on 23/01 and to expect 10-14 days. I was then told yesterday this wasn’t actually processed until a week later and I now need to wait a further 6-12 working days. Secondly was never kept up to date with my deposit. People moved in 33 days ago and not so much as a response from the landlord, this is shocking. I’m collectively owed way over £1000. The lack of professionalism, empathy and basic customer service from this branch is unmatched with any other company I have dealt with. The staff are unhelpful, blunt and have at times failed to respond to my requests. STAY CLEAR!!!

Fantastic experience: I used Peter Alan to manage the rental of my house, and found the service and advice excellent, then when due to a change in my circumstances I decided to sell I used Peter Alan again. I found their advice extremely helpful and knowledgeable throughout. Thank you all in both departments, rental and sales.

Fantastic experience: Huge thanks to Kaeden for making me feel really welcome whilst viewing my first property to which I have now been accepted for! He was very friendly and professional and I can’t thank him enough for helping with the process.

Fantastic experience: Louise at Peter Alan was absolutely amazing this morning to deal with. Extremely helpful and friendly, best estate agent experience this morning. Canot rate Peter alan enough.

Fantastic experience: Really impressed with your business. As a new tenant in uk I was much worried about the process. But the staff members are very approachable and they made everything easier especially Bethan. Thank you so much Peter Alan.

Fantastic experience: Bethan has been really professional in her dealings with our properties. I have been with Peter Alan's Letting agency for several years and have had good service from the team in the Newport branch. Communication can be problematic at times, but Bethan can usually sort out any problems.

Fantastic experience: It was nice to meet Kaeden at Peter Allan. He supported me to get this process done smoothly and really appreciate his service and also the company provided speediest service to get this my new place. Thank you all for your great support

Negative experience: I'm afraid that our experience is not at all good. The tenant they installed in my wife's property in Eastfield Mews, Caerleon was very aggressive towards a neighbour and the police had to be called. It then took another 11months before he left and left the property in a very dirty condition. It took a fortnight before a representative of the company inspected the property and deemed it to be be in a poor condition and would require deep cleaning. A further fortnight has passed without any action. Contact with the person responsible for the letting is based in Cardiff and was difficult to contact and did not seem to pay any urgency to our request for action. We are very disappointed with the service we have received. D and F Hughes

Fantastic experience: Very fantastic and swift in response, Phoebe Redman really did a good job and I think she deserves a pay rise(lol). Your staff especially her is professionally sound and detailed. Will love to continue doing business with this company because of her professionalism.

Fantastic experience: I have again rented my property through the Newport branch of Peter Alan. I found the whole team very professional and both Phoebe and Bethan kept in touch throughout the process. I appreciate their work Diolch yn fawr iawn

Fantastic experience: Abbie (Peter Allan- Newport) has been so helpful with buying my first home. She answered all my questions and updated me regularly regarding the process. Very professional and friendly. 10/10 :)

Fantastic experience: Absolute fantastic team at the Newport Branch. Kaeden. Phoebe, Bethan, James, all absolutely amazing. All went all out to help me secure a rental. Would highly recommend. Very professional and courteous.

Negative experience: Attended a house viewing. Expressed interest at the appointment and was told I’d get a call tomorrow to talk about putting forward an application. But they didn’t call. I ended up calling them and they were really short and said that they actually have put forward my details to the landlord and they’ll contact me once they’ve heard back. (One thing to note is that I hadn’t completed any application form for this property yet?) 2 weeks go by and still haven’t heard from them. Checked online and says it’s been let. Very disappointing.

Fantastic experience: Phoebe was very helpful and polite, also kept me updated on progress off my letting, a real credit to Peter Alan team

Fantastic experience: Very professional and friendly. That was great experience! Phoebe was very helpful and kind during this stressful time and thanks to her we are now in our new home!

Fantastic experience: Fantastic service from start to finish. Phoebe was helping manage the property we now call home :) she was always on hand throughout the process to answer any queries & went above & beyond to help us. As well as being super friendly also having 5* customer service skills. Thankyou again :)

Negative experience: One star is too high. Quite possibly the worst letting company out there - I have had nothing but problems. Between not letting my tenant know when windows were being changed, to consistently getting my address wrong, to not passing on key information from the tenant, not completing end of tenancy checks (took over a week), telling me there was fleas and refusing to take it out the deposit asking us to pay upfront. They refused to cover loss of income. Incredibly patronising, lots of 'we can only apologise' - yet did nothing about it. Didn't listen and stuck to the party line, and wouldn't do anything off their own backs. I had to do all the chasing up. Spoke to a different person every time. Never answer their phones or listen to their messages. Completely incompetent

Fantastic experience: First class service from first contact with Molly who talked me through the procedure who was very professional, and Kyle who kept me informed as it went on the market which the house sold in the first viewings with Nathan and then Claire who was absolutely fantastic as the buyer was a bit difficult and as a go between kept me informed with all that was happening as I was a ready to pull out a few times and said we will get it over the line Chris trust me and she did. I would recommend them to anyone who asked who sold your house as it was a pleasure to deal with them

Fantastic experience: Bethan was incredible dealing with our first home in Newport with my wife and I and my children. Bethan was relentless with getting the paper work and house ready for us in time with our moving date. Bethan and her team was very friendly and very helpful. Highly recommended, you're in good hands. Thank you Bethan and to your team!

Fantastic experience: Just sold my property through the Newport team who were excellent especially Claire who looked after us once the sale was agreed, she was absolutely amazing very helpful and always happy to answer any questions and she gave me more updates on how the sale was progressing than my solicitors!! Thank you Claire

Fantastic experience: We initially contacted Peter Alan back in January and Phoebe contacted me straight away. We had to postpone our move out date so Phoebe said she’d keep an eye for us. As soon as we were ready, there was a property available and the process was so smooth & fast! Beth & Phoebe were brilliant and very prompt throughout the process. I can’t fault them at all, they both went out of the way to help. We are very happy with the service and the property we’re in! Thank you again :)

Fantastic experience: Recently moved into my first flat with Peter Alan. Bethan was my lettings manager and she was so professional, helpful and polite throughout the entire process. She made what is a very nerve wracking process much easier for me and I am extremely grateful! She even stayed late to enable me to pick up my keys and I can't thank her enough.