haart Estate and Lettings Agents Guildford

Fantastic experience: I had a really positive experience with haart Estate and Lettings Agents in Guildford, and I especially want to thank Molly Nolan for her outstanding support. Molly was professional, friendly, and incredibly helpful throughout the entire process. She took the time to answer all my questions, kept me updated, and made everything feel much less stressful. Her dedication and genuine care for clients truly stand out. I’m very grateful for her help and would highly recommend both Molly and the team at haart Guildford.

Fantastic experience: Clair Pollard was a great help with me recently ! she helped me sort out my deposit without her i couldn’t of got it done in time !

Fantastic experience: Molly has been really helpful with her knowledge of the area as well as the business. Great communication, highly recommend.

Fantastic experience: Clair, who helps manage the property I rent with Haart, is brilliant at helping to arrange any support I need with any issues. Clair is responsive, professional and considerate in her communication, and is always keen to help where she can.

Fantastic experience: I have been dealing with Clair Pollard for a while with some of my repairs and she has been so helpful and informative throughout the whole process , great asset to the team. Thank you for your help

Fantastic experience: My friends and I are absolutely loving our stay in our new home with Haart. The service has been excellent, and the team are friendly, welcoming, and always ready to help. A special thank you to our property manager, Claire, who has been incredibly helpful and lovely throughout. She is easy to communicate with and always willing to assist us with anything we need. We truly appreciate the support and professionalism — thank you from all of us!

Negative experience: Absolutely appalling experience from start to finish. From the very beginning, there was a complete lack of organisation and accountability. We paid a holding deposit on a property and then heard nothing for over a month. After repeatedly chasing for updates, we eventually discovered that the staff member who had taken our payment had left the branch and no one had taken responsibility for our case. We were left in limbo and had to constantly follow up ourselves just to get basic communication. It then took a further three months to finalise the tenancy agreement. We only ended up signing it after the tenancy start date had already passed. The delays, confusion and lack of proactive communication were beyond frustrating. To make matters worse, at the end of the tenancy they attempted to charge us over £1,000 in so-called “damages” that had been clearly documented in their own inventory report prior to our move-in. There was no proper breakdown of costs, just a lump sum with no clear justification. We challenged this through with an independent adjudicator which ruled entirely in our favour. They also commented on how poorly prepared and unprofessional the end-of-tenancy report was, noting mismatched labelling and a lack of clarity throughout. This branch demonstrated repeated incompetence, poor communication and a complete absence of ownership. I would strongly advise anyone considering using them to think twice. There are far more professional and reliable agents out there.

Fantastic experience: "Huge thank you to Clair Pollard and the team at Haart Guildford! We had an urgent issue with our water supply, and they handled it immediately. The water was turned back on in no time, and the service was professional and efficient. Highly recommend them for their excellent property management!"

Fantastic experience: We had a wonderful experience with our house agency! The entire process was smooth, professional, and stress-free from start to present. A very special thank you to Clair Pollard, who guided us every step of the way. She was incredibly supportive, knowledgeable, and always available to answer our questions. We truly appreciate her dedication and highly recommend this agency to anyone looking for a reliable and trustworthy team!

Fantastic experience: I was very lucky to have Molly for being so responsive and patient especially with going back and forth with the landlord. She keeps on checking in every step of the process and made sure I was able to move in on a tight schedule which I greatly appreciate.

Fantastic experience: Molly found me a place that fit all of my requirements and was incredibly helpful with the reference and lease paperwork; it was tricky for me moving here from the US, and her transparency and fast responses greatly simplified the process! I was also under a time crunch to move quickly and Molly's efficiency ensured that I was able to move into my new place in time.

Fantastic experience: After making the initial payment for the accommodation, I unfortunately had to back out due to a change in my plans. Molly at haart Lettings Guildford was really supportive and kept me informed throughout the process. Although it took about two weeks, I received my refund in full without any deductions, and I truly appreciated her help and understanding.

Fantastic experience: Great service with a fast response throughout the process. Molly was incredibly kind, helpful, and easy to communicate with, which made everything stress-free. One of the best letting agencies in Guildford, especially for affordable prices. Highly recommended!

Fantastic experience: We had a very good experience at Haart, working with Molly Nolan. She was always available and responsive, ensuring all our questions were answered quickly. Molly was very patient in showing us great property options and was incredibly accommodating throughout the entire process.

Fantastic experience: We are so grateful having Agents who are so very good in service and very kind. Specially to Mr. Sanjay and Ms. Clair Pollard , thank you so much!

Fantastic experience: I had a good experience with haart. My agent Molly was professional, responsive and most importantly patient. She handled a lot of back and forth with the documents and references, and she worked quite swiftly while keeping me informed at every step. Kudos to Molly! Special thanks to Hannah as well who was equally kind, genuine and supportive.

Fantastic experience: Great customer service. Clair is always on top and accommodating. Always beyond expectation.

Fantastic experience: I had a fantastic experience with Guildford Haart, especially by the letting agent Molly Nolan. She was incredibly helpful, responsive, and supportive throughout the entire process of renting a property. The process was very smooth. Thank you

Fantastic experience: I had a viewing with Molly, although the property was not it, Molly was very friendly and lovely throughout the process, she accommodated me with an early viewing as I was around earlier too.

Fantastic experience: I have had excellent support from Clair Pollard over the last year. Although Clair is not based at the Stratford branch(which is where my property is being managed) she has been prompt and professional in her responses and communications which I truly value and appreciate. She is great asset to the Company.

Fantastic experience: Hi Clair, just wanted to thank you for making the tenancy process so smooth. You were incredibly responsive, answered all our questions about the contract, and made moving in stress-free. Highly recommend!

Fantastic experience: Very smooth transaction. Lovely staff. Specially clair pollard who help us for the tenancy. So lucky that she was there.

Fantastic experience: Clair Pollard has been very accommodating and patient with all our queries regarding our renewal of tenancy agreement. She has guided us gently althroughout the process. Highly appreciated!

Fantastic experience: Clair at haart Estate Agents in Guildford was extremely helpful and fast throughout the whole process. She was always quick to respond, kept me well informed, and made everything run smoothly. Her professionalism and efficiency really stood out. Highly recommend asking for Clair if you’re dealing with haart in Guildford.

Fantastic experience: I was very lucky to meet Jon of Haart letting almost two years ago. I’ve had a great experience with Jon. He is always responsive, professional, and always very quick to address any maintenance issues. Communication has always been clear and respectful throughout my tenancies and the property has always been very well maintained- I would highly recommend Jon to others looking to rent. Kind regards Dean Nicholas

Fantastic experience: Sanjay has always been so helpful. I don't know what l would have done without him... He is always very calm and always comes up with a solution to any problem l have had.With my weird and varied tenant's. He will be truly missed.

Fantastic experience: Please may we thank Molly and the superbly professional way in which she has found us a new tenant for our flat. Molly always listened carefully to our questions and requests, followed up promptly with any actions and always very people sympathetic. Thanks Molly - b&h

Fantastic experience: Been a pleasure to work with Jon, easy to get on with and very knowledgeable. Couldn't ask for anyone better to take care of my properties

Fantastic experience: Molly was really helpful; she went out of her way to show me the property remotely when I was running late and was very responsive over email.

Fantastic experience: Clair Pollard is very responsive and helpful. Its great to have Clair managing my flats.

Fantastic experience: It is a pleasure to give a glowing review of my experience with Sanjay at Haarts. He has demonstrated key abilities with representing Haarts in a professional manner, resolving any difficulties with tact and politeness, going the extra mile to ensure customer satisfaction and for engaging positively with me as a tenant. I would also like to thank Claire for her customer service skills and for assisting me.

Fantastic experience: Sanjay has been absolutely amazing while getting our home sorted. Making sure everything is as it should be and going above and beyond for us. Thank you so much for everything Sanjay!

Fantastic experience: Hannah and the team at Haart were fantastic! We inquired about a property, and while it wasn't available, we were sent a number of properties that were well within budget, exceptional, and really worth looking at! Hannah was clear, attentive, and great to work with. Anyone searching in the Guildford area, I would really recommend this agency - they have some phenomenal places!

Positive experience: On this occasion, I would like to state that I have been availed of excellent Service! I quite appreciate the fact that less than 5 minutes of sending an Email to Clair Pollard on a fault with our Water Thermostat leading to unavailability of hot water on our Flat, She replied and assured me it was going to be attended to swiftly and that's exactly what has happened. Now, everything is back to normal. Clair Pollard and Haart are immensely appreciated.

Fantastic experience: Thank you, Haart. During the stay of the past 2 years, it was made easy by the very helpful and friendly staff, especially Mr. Sanjay, who was very approachable and helpful throughout the stay.

Fantastic experience: Hannah was absolutely amazing! She was so friendly and super helpful.

Fantastic experience: I cannot recommend Jon Sotnick highly enough in his role as a Branch Lettings manager. Jon has demonstrated not only exceptional professionalism and expertise, but also a genuine commitment to going above and beyond for property owners. What sets Jon apart is his willingness to go the extra mile. Whether it’s ensuring properties are maintained to the highest standard, maximizing returns, or challenges being resolved quickly and effectively. His communication is also always clear and timely.

Fantastic experience: Had a great experience with Hannah and Molly today - they were both super helpful and had answers to all the questions I had!

Fantastic experience: Professional and courteous. Thanks to Hannah for helping daughter move smoothly

Fantastic experience: The team were amazing, super friendly and supportive. A special thank you to Hannah M, who was especially helpful. :)

Fantastic experience: Young kailen was a pleasure to work with. We didn’t proceed, however me and my wife thought that everything was smooth and well organised. Mr Sangha is clearly one with his head screwed firmly on. Will be recommending haart to my sister who’s currently looking for properties.

Fantastic experience: Just a note to congratulate Hannah and team for making a possible stressful occasion so easy and pleasant

Fantastic experience: Hannah was such a pleasure to work with. She took the time to answer all my questions and made everything feel easy and stress-free from start to finish. I really appreciated her kindness and support throughout the process.

Fantastic experience: Great Experience with Hannah - who helped a with recent University move it. Would happily use again

Fantastic experience: Hannah has been absolutely amazing! From the very beginning, she took the time to guide me through every step of the process, explaining things clearly and making sure I felt comfortable and informed at all times. She was always approachable, supportive, and quick to respond whenever I had questions, no matter how big or small. What really stood out was how much she genuinely cared, she made the whole experience so much less stressful and gave me complete confidence that I was in safe hands. I’m so grateful for all her help and couldn’t recommend her highly enough.

Fantastic experience: I always have a pleasant experience with the lettings negotiator Hannah. She always takes the time to answer any questions i have. Highly recommend haart lettings

Fantastic experience: Fantastic service from Haart Guildford!! Would like to give a special mention to negotiator 'Molly' who was extremely knowledgeable, professional and helpful with all my queries!! Great service , and I would highly recommend for all your letting enquiries !!!

Fantastic experience: I had a very positive experience working with Hannah. Communication has been clear and very supportive throughout the process. She was flexible in helping us with key collection while we were abroad, and even made arrangements so a friend could pick up the keys on our behalf. She also took the time to answer our questions about the tenancy and car parking, which gave us peace of mind before moving in. Her professionalism and willingness to help made the whole experience much smoother — highly recommended!

Fantastic experience: Clair is reliable, organised and courteous Key collection are always hassle free and super helpful if any more information required

Fantastic experience: Clair makes our lives easier: simple key pick-ups, clear comms, and helpful support throughout the visit.

Fantastic experience: As a contractor, Clair is very easily approachable. Every time I have gone in to collect keys they are already prepared waiting for me. Clair provides me with clear job instructions which makes my life easier.

Fantastic experience: We have pleasure working with Clair as her go-to electrician. She is one of the very best Property Managers out there.

Fantastic experience: Dealt with Clair, she is very organised with paperwork and always has the keys ready, she is a pleasure to work with. Very responsive and friendly.

Fantastic experience: Clair is great to deal with—well organised, helpful, and key collection is consistently smooth for us.

Fantastic experience: Strong communication from Clair, tidy processes, and no chasing for keys. Queries get sensible, timely replies

Fantastic experience: • Organised, responsive, and friendly—Clair sets keys aside, provides codes, and handles queries without delay.

Fantastic experience: I recently dealt with Simon at Haart and the service I received was amazing. Simon was professional, approachable, and very honest. He has a no nonsense approach which makes him very easy to deal with. Simon's knowledge of the local market is impressive and I would highly recommend him and the team at Haart to anyone looking to buy or sell

Fantastic experience: • Clair runs a tidy ship—simple key pick-ups, clear directions, and quick responses on the phone or email.

Fantastic experience: We’ve had consistently good experiences with Clair—friendly to deal with, organised key management, and quick responses to contractor questions.

Fantastic experience: Clair’s office is well run - key pick ups are simple , she’s courteous and any questions get handled promptly.

Fantastic experience: A professional experience with Clair—clear communication, keys available when promised, and supportive throughout the job.

Fantastic experience: Clair keeps things straightforward: friendly, organised key handling, and quick clarification when needed.

Fantastic experience: Efficient, polite and prepared—Clair has keys ready on arrival and responds quickly to technical or access questions.

Fantastic experience: Always easy working with Clair. Keys are set aside, access details are spot on, and she’s helpful with tenant coordination.

Fantastic experience: Consistent service from Clair—keys ready, instructions accurate, and questions handled promptly and professionally.

Fantastic experience: · As a contractor, dealing with Clair is spot on—friendly, organised, and key collection is always straightforward. Questions get answered quickly.

Fantastic experience: We work with Clair regularly. Keys are ready, instructions are clear, she’s helpful and polite every time.

Fantastic experience: Clair was really helpful at Haart Estate agency and she made me feel very comfortable

Fantastic experience: Thank you so much to Clair, for making this process easy and stress free. We are very thankful and will be recommending to friends

Fantastic experience: Had the pleasure of working with Clair and she was outstanding! Great work!

Fantastic experience: I had a good experience with Haart agency.. Sanjay provided us with great service throughout my tenancy and was very supportive, even during the ending process. He was professional, helpful, and made everything smooth! Thank you

Fantastic experience: Great Customer Service from Molly, she was very efficent with getting me booked in for a viewing. Very professional and knew all the answers to my questions Thanks for all your help

Fantastic experience: Both Molly and Victoria are the two most helpful and patience individuals within the world of estate agents, as were the Haart staff in general. They elevated any stress and concerns by supporting the renting process with a friendly reassurance that I have never had elsewhere whilst interacting in the complicated rental process. Both were exceptional, with a sensitivity a humanity and empathic approach. It would appear that Haart lettings have values that are caring in nature, we need more interactions like this in our everyday - if there were more stars to give I would triple them for Molly and Victoria . I highly recommend that Haart hold on tightly to these two employees.

Fantastic experience: We couldn't have asked for a better agent than Hannah. Her communication was phenomenal from start to finish. She was incredibly responsive, always on hand to answer our questions, and made what is usually a stressful process genuinely enjoyable and exciting, thanks to her help and positive attitude. Highly recommend and big thank you!

Fantastic experience: Absolutely lovely team! I’d like to thank Hannah especially. Myself and my partner are new to renting and she has been super helpful when trying to find suitable properties for us. I definitely recommend using haart when looking for rentals.

Fantastic experience: I had a great experience with Mr Sanjay Agarwal from Haart during my stay at 91 Guildford Park Road. He was extremely professional, approachable, and always ready to help whenever I had questions or needed support. His friendly and reliable service made my time there much easier. I would highly recommend Sanjay to anyone looking for excellent service – he truly deserves 5 stars.

Fantastic experience: We asked haart to take on the selling of our apartment after it had been marketed via another agent without success. Steve and Simon came up with a strategy that delivered an acceptable offer within weeks. We are extremely happy with the professional and pro-active service that Steve and Simon provided.

Fantastic experience: We’ve had the privilege of supporting Clair as her go-to electrician across several properties, and it’s safe to say she’s one of the most efficient, well-organised, and professional property managers we’ve met. Her communication is always clear, her replies are prompt, and she makes sure access and job details are perfectly arranged—allowing us to get on with the work without delays. Clair genuinely takes pride in looking after both her tenants and the standard of the work carried out, and it shows in how she runs her properties. She consistently goes the extra mile to keep things running smoothly, and her approachable, respectful manner makes every interaction a pleasure. When it comes to scheduling maintenance or tackling issues, she’s always one step ahead. Having someone like Clair to work with not only makes our job easier but also far more enjoyable. We wouldn’t hesitate to recommend her.

Fantastic experience: Haart Guildford are always a pleasure to deal with. Sanjay in particular is always extremely helpful and quick to come back to you with assistance. Would recommend Haart.

Fantastic experience: Thank you to everyone in the team especially Clair who really supported me with my moving out and helping me with my deposit being given back to me. Outstanding service!

Fantastic experience: We’ve sold our house with Stephen and his team at Haart Guildford and we can’t say enough positive things about them! Stephen is so proactive, professional and above all, a genuinely lovely guy. We’d been on the market for months with another local agent who had been pretty lazy and unhelpful in their approach - then along came Stephen and within a week or two we were under offer for over asking price. A fantastic result! He’s been so helpful throughout the entire follow up process too, we can’t recommend Haart Guildford highly enough. We even recommended Stephen to our next door neighbours who are also now under offer with Haart Guildford!

Negative experience: My experience with Haart Lettings Guildford has been extremely frustrating and unprofessional from start to finish. After expressing our interest in the property and beginning the contract process, our intial agent Kyle disappeared for months with no communication. Haart failed to contact us as our move-in date approached, leaving us to reach out to them and scramble to finalise arrangements just weeks before the tenancy was due to begin - frustrating as we had originally began our house search very early with hopes to avoid this exact situation. Another agent, Melis, then took over, offering us the option to leave, however, this was not a viable option so close to the move-in and we felt trapped in the arrangement. Throughout our communications with Haart, the Flatfair "zero deposit" scheme was misleadingly presented, with the non-refundable £221.54 fee only revealed when it was too late to back out. The initial contract for this also had incorrect dates, requiring us to chase amendments. The contract was eventually signed after the commencement date, thus we were charged for a day the property wasn’t actually available to us. Melis went on holiday a week before move-in, leaving another agent to complete the finalisation with no handover information. This agent incorrectly sent guarantor requests despite us earning a sufficient income for this not to be necessary, another mistake which was only rectified once we pointed it out. Additionally, were under the false impression that bills were included until days before moving in, causing a last-minute scramble. One set of the keys provided did not work and so we had to cut our own copy and pay out of pocket. Our first rent installment was wrongly flagged as unpaid by multiple agents on multiple calls, despite us providing proof of bank transfer. In May, Haart requested us to conduct an out of hours viewing for prospective tenants, refusing to send an agent. When we said no, their dismissive response, "they’re just students, they’re not dangerous," completely missed our point about the need for professional representation. They expressed disappointment and said our actions were "a shame" which we took as an unprofessional attempt at guilt-tripping. They also scheduled several viewings and then failed to show up without notice when we had made arrangements to accommodate them. Throughout our tenancy, the only reliable staff member was Sanjay. In the end, we contacted him directly every time we needed anything and the one star in my rating is for him alone. Overall, Haart's lack of communication, disorganization, and unprofessional conduct made this an incredibly stressful experience. I would recommend avoiding dealing with them unless you are prepared to manage your own tenancy and contract from start to finish.

Fantastic experience: Hannah was brilliant to deal with she was friendly, patient and made everything feel straightforward - couldn’t have asked for better service

Fantastic experience: I had a really great experience with Hannah. She took the time to answer my questions and made the whole process really easy – such a lovely experience!”

Fantastic experience: Recently rented a property through Haart and found their staff there to be really helpful throughout the process, particularly Molly and Vicky who came across as very knowledgeable and were able to answer any questions we had in a friendly and prompt manner going above and beyond to help us in any way they could. Very impressed, thank you

Fantastic experience: I have used Haart to rent out my property for many years and the service Vicky provided has been excellent. Now I have decided to sell and Simon and Steve at Haarts Guildford were tasked with finding a buyer. This they have done quickly and provided one subject to contract. They have done this in an excellent and professional manor.

Fantastic experience: We had an excellent experience with Hannah Mint and Molly Nolan from Guildford Haart letting agency. Both agents demonstrated exceptional kindness, patience, helpfulness, responsiveness, and support throughout my property rental application process. I truly appreciate their outstanding service. Employees like Hannah and Molly are valuable assets to any organisation and contribute significantly to business success. Once again thank you very much Hannah and Molly, for your exemplary support, and I wish you both continued success in your careers. Best Regards, RAG.

Fantastic experience: I recently rented a property through haat and my overall experience was great. The team was helpful and professional providing clear communication and guidance throughout the rental process especially Molly and Becky . They arranged viewings promptly and answered all questions . The application and referencing process was smooth, and they kept me updated at each stage. Once the tenancy was confirmed, they ensured all the necessary paperwork was in order and explained everything clearly, including the tenancy agreement and deposit protection details. Overall, I would Haart to others looking to rent, and I’m happy with the service I received.

Fantastic experience: I would like to thank Molly for her professional work , she also with Becky were on top of their work dealing with our rental process. I like to state they were extremely polite and helpful.

Fantastic experience: This estate agency has been nothing but amazing! They were extremely helpful with trying to make my move as smooth as possible as I do not live local to the area. Thank you so much Molly N for setting everything up!!

Fantastic experience: I am very impressed with the service that I received at Haart Guildford. The customer service I received was amazing. Hannah was very professional and accommodating!

Fantastic experience: We've had the pleasure of working with Clair as her trusted electrician for several properties, and we can confidently say she is one of the most organized, efficient, and professional property managers we've ever worked with. Clair communicates clearly, responds quickly, and always ensures that access and job details are well-coordinated, making our work smoother and more efficient. She genuinely cares about both the tenants and the quality of the work being done, which reflects in how she manages every aspect of her properties. It's clear that Clair goes above and beyond to maintain high standards and keep everything running seamlessly. She's respectful, approachable, and always a step ahead when it comes to scheduling maintenance or resolving issues. Working with someone like Clair makes our job easier—and much more enjoyable. Highly recommended.

Fantastic experience: Though ultimately Haart's didn't have the property we went with, Nathan was very friendly and helpful making the viewing we did very nice

Fantastic experience: We have just had the most fantastic experience with Haart Guildford. Victoria and Molly could not have been more helpful throughout the whole process. We would highly recommend them to any landlords / tenants looking for genuine 5* service.

Fantastic experience: Sanjay was both friendly and professional in handling my query. I was also impressed that he was able to resolve my issue so quickly and report back to me the same day.

Fantastic experience: I have been a landlord client with Haart Lettings for nearly 20 years but have only recently begun to use their fully managed service. I am so pleased and impressed with them. Claire Pollard my designated property manager has been fantastic and just assisted me in resolving a problem with the hot water. All fixed now with minimal stress for me. Thank you Clair Peter

Fantastic experience: "Excellent management -Haart Letting Office in Guildford, UK" Sanjay, Clair from Haart Letting Management Office at Guildford Branch, has done excellent work for the property letting and managing. They have chosen the Best tenant with complete credit check, that never get any rental issue. We are very thankful to Clair, Sanjay and all the team members.

Fantastic experience: I’m extremely happy and impressed with the service Molly Nolan provided. She helped me across lots of unexpected obstacles during the reference checks and found a beautiful place for me to rent. I’m super happy with the experience, thank you for your help

Fantastic experience: I spoke to Hannah on the phone and she was the loveliest girl. Hannah was incredibly helpful in terms of her instructions and guidance. I would recommend.

Fantastic experience: I had a fantastic experience working with Hannah at Guildford Haart. She was incredibly helpful, responsive, and supportive throughout the entire process of renting a property. I couldn’t have asked for a better person to guide me throughout!