Leaders Letting Agents in Guildford
Information about Leaders Letting Agents in Guildford
Opening hours
- sunday: (closed)
- monday: 9h-17:30
- tuesday: 9h-17:30
- wednesday: 9h-17:30
- thursday: 9h-17:30
- friday: 9h-17:30
- saturday: 9h-13h
At Leaders, we are leading letting agents in Guildford, dedicated to providing exceptional service to both landlords and tenants. With over 40 years of experience in the real estate market, we have perfected the art of matching people with properties, ensuring that every client receives tailored and professional attention.
Guildford, a beautiful town in Surrey, has seen significant increases in property prices, making our valuations not only accurate but also highly beneficial for anyone looking to rent or sell their home. We take pride in being carbon neutral since 2022, achieving this ambitious target eight years ahead of schedule.
Our team of experts is always available to guide you through every step of the process, from property assessments and marketing to comprehensive tenant management and mortgage advice. Whether you need to let, sell, or buy, with our client-focused approach and attention to detail, we will help you achieve your property goals effectively and efficiently.
Our comment from Agencias Inmobiliarias about Leaders Letting Agents in Guildford:
Leaders Letting Agents in Guildford is a highly regarded property management agency known for its exceptional customer service and dedicated team. Clients have praised the agency for its seamless rental process, with particular mention of the professionalism and responsiveness of their agents.
Key highlights from customer reviews include:
- Personalized Service: Agents like Sophie Burgess, Larissa Hall, and Jade Cook have been consistently recognized for their friendly and attentive support throughout the rental process, making clients feel valued.
- Efficient Problem-Solving: Customers have reported quick resolutions to maintenance issues, with property managers promptly addressing concerns.
- Excellent Communication: Many users highlighted the clear and timely communication from the staff, ensuring that they were informed at each stage of the process.
- Teamwork: Reviewers have mentioned the collaborative effort of the Leaders team, which contributes to a smooth and stress-free experience for both tenants and landlords.
While most reviews are overwhelmingly positive, a few clients have raised concerns regarding communication delays and response times in specific instances. However, the overall sentiment remains that Leaders Letting Agents deliver high-quality service and customer satisfaction. Many would recommend them to others seeking a reliable letting agency.
Leaders Letting Agents in Guildford: Reviews
Fantastic experience: Thank you leaders guildford, for helping me throughout the journey by making all those process soo simple . Thank you jade , Sophie and the team leaders..
Fantastic experience: Bo’e Corneille has been my property manager for about 6 months now, and she’s GREAT! Got some issues sorted super fast, including getting a contractor out at short notice on a FRIDAY AFTERNOON!
Fantastic experience: Jade Cook (Guildford office) has been exceptional during our transition from exiting agents to Leaders. Jade organised and resolved a multitude of trades, building and compliance concerns due to our previous agents inefficiency. Throughout the transition she kept us informed and reassured. All resolved within a short time scale.
Fantastic experience: It was very fast and smooth experience with Sophie. She guided and helped very well in letting home.
Dear Tejasvi Suhagiya
We greatly appreciate your 5-star review and the time you took to share your experience with Sophie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: My partner and I have recently used Leaders to find a new rental. From start to finish we've been impressed by the service we've received from our agent Sophie B who has been nothing short of outstanding. Would definitely recommend.
Fantastic experience: The best Letting agent in Guildford. Fabulous team, a really hard working, lovely bunch. They work really well as a team, and it really shows
Fantastic experience: We've been in our property for many years and Andy Welch our property inspector has always been, polite, respectful, thorough and efficient and always with a smile on his face! If ever we have any problems to report he's sure to take note, we are extremely satisfied with his professional friendly manner. Keep up the great work!!
Fantastic experience: We have been working with Leaders for 5 years now. Although the landlord increased our rent more than in the contract and the property service manager said that it is a not big deal, other peoppe from Leaders have been really great. One of them os Andy Welch who was great, professional and fast responding to any queries we had. Really nice working with him, hence his 5 star review!
Fantastic experience: Zoe Lynch is worth 6 star review if i could! helped me throughout my tenancy, very professional and never a problem. Thanks Zoe
Fantastic experience: We have been living in our house for 5 years, and we have always had annual inspections conducted by Andy Welch, a very polite and professional inspector. Respect our place and be friendly. We are very satisfied with him. For that, we gave a 5-star.
Fantastic experience: Very happy to have Andy welch as the property inspector. Always a pleasure to see Andy and benefit from his very professional and personable way.
Dear Alexander Brett Dunwell
We greatly appreciate your 5-star review and the time you took to share your experience with Andy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Andy Welch is an exceptionally kind, polite, and respectful Property Inspector at the Leaders Guildford office; we are very fortunate to have him assigned to us. Thank you for your continued support over the years!
Fantastic experience: Fantastic experience! Sophie was efficient, friendly, and extremely helpful. She communicated clearly, handled everything with professionalism. Definitely a 5-star service!
Fantastic experience: Very happy with Sophie Burgess! She respond quickly, never push their listings, and the property they offered fits perfectly within my budget. Truly satisfied with their service!
Fantastic experience: I have been with Leaders some years now as a Tenant. Never had any issues great service. Flat Inspections Andy Welch does a great job where we can report any issues on his visits
Fantastic experience: Sophie Burgess has been an absolute star from beginning to end! She’s so friendly, professional and incredibly patient – nothing was ever too much trouble. She always replied to my messages quickly, explained everything clearly, and made sure I felt comfortable and informed throughout the whole process. You can really tell she puts her heart into her work. She doesn’t just do her job – she genuinely cares about helping people and making things as easy as possible. I felt really looked after, and I can’t thank her enough for all her help. People like Sophie are rare – she truly goes above and beyond. If 10 stars were an option, she’d get them from me without a doubt!
Fantastic experience: Andy Welch is an excellent property inspector, professional, considerate, and easy to deal with. He’s respectful of my home and tenants’ privacy and he makes inspections quick and stress-free. Highly recommend him
Fantastic experience: Pleased with the service. Larissa Hall has been super helpful. Dealing with my query very effectively and efficiently.
Dear Moona Kazmi
We greatly appreciate your 5-star review and the time you took to share your experience with Larrisa. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: I received great service from Lauren Nield recently, she was quick, efficient and really helpful in my requests.
Dear Oliver Toomey
We greatly appreciate your 5-star review and the time you took to share your experience with Lauren. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Negative experience: A useless company. I’ve used them as a tenant. My family are landlords ,so I can see both sides of this. I am an extremely laid back person and tenant. I also went above and beyond to make sure costly call outs were avoided where possible. I would be appealed if I as a landlord had paid good money to them for this ‘ service’. 7 years as a tenant in the same property and it was the agent that made me leave. I would have stayed longer. Delays in repairs (over 3 months with no boiler through winter) repairing things that hadn’t been advised needed doing. Repairs left incomplete ie hole left in wall where old thermostat was. Wires just cut and left. When it came to moving out.. I’ve waited over 4 months for my deposit. I chased them 2 weeks after check out after hearing nothing. Sent official email asking for the return…. Nothing. I had to contact the TDS to step in as I had no communication from them. This was sending emails to both the branch and the finance department! 2 months after my email I received a reply only when the 28 days they had to reply to TDS also lapsed. They suddenly realised they probably should do something and unfortunately TDS gave them another day to submit some evidence. Dragging the ordeal out another month or more. They never returned the undisputed part of the deposit and only now that the TDS have come back on the disputed amount are they replying. I’m the one sending more emails requesting the deposit back. If they don’t then I’m having to take them to small claims like TDS have suggested. I recommended the landlord go with another agent which they have done. Would I go with them for any of their ‘ services’ absolutely not. So many other agents to choose and I’m sure better ones to give your money to.
Dear Jemma Hayden,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Fantastic experience: We have been looking for a rental for a number of weeks with differing experiences from the local estate agents. From the moment we met with Sophie, the experience was completely different – she was friendly, professional, and genuinely listened to what we were looking for. She kept in touch regularly, answered all our questions promptly, and went above and beyond to make the whole process smooth and stress-free. Sophie’s knowledge of the local market and her approachable manner really set her apart. We wouldn’t hesitate to recommend her to anyone looking for a property – she made what can often be a daunting process feel easy and enjoyable. Pete & Jane
Negative experience: Rang to enquire about a rental and the woman I spoke to was dismissive and rude. Very unhelpful even when I asked if there were any other properties available. She didn't offer to take my details and let me know if anything within our budget would come up. Extremely poor service and I'm only regretful I didn't get her name.
Dear Charm Roselle,
We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion.
Best regards, Customer Care Team
Fantastic experience: Had a smooth process with Leaders. Sophie was incredibly helpful and very fast in responding. Felt very looked after.
Dear Dlair Singh
We greatly appreciate your 5-star review and the time you took to share your experience with Sophie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: I wanted to say how very grateful I was to Sophie Burgess in the Leaders Guildford office - her professionalism and kindness made me feel supported and listened to throughout the process of securing my cottage to rent. I am over the moon about finding this property, and it was definitely in large part due to Sophie and her attitude. Having previously met so many agents who really didn't match up to her, I hope she gets the recognition she deserves.
Fantastic experience: Received very good service from the lovely Sophie. As a student entering a tenancy can be very daunting as I’m mainly just looking for a place close to uni within budget. Sophie was very kind and answered all of my questions with understanding and kindness and showed patience throughout the whole process. It was a very smooth process and would recommend to other students and young professionals
Fantastic experience: We have been a landlord with Leaders for a year now and they have been really prompt when resolving any issues for us. Recently dealt with a renewal and Larissa handled this really promptly and came back to me with any queries straight away.
Dear Katie Ed, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Negative experience: My experience with this letting agency was nothing short of appalling. At the end of my tenancy, they attempted to charge me £180 for “cleaning” despite the property already being professionally cleaned and all cleaning issues being part of fair wear and tear, I offered a reasonable goodwill payment and even said I’d arrange my own cleaner. This was refused, I was then told I'd be taken to arbitration and would have to pay the fee if I lost, I ended up just paying the fee to avoid the stress which is obviously their tactic. Communication throughout the tenancy was just as bad. Requests were constantly ignored. I asked to move the rent payment date and got no reply. I reported that the boiler wasn’t making enough hot water and was told to take less hot showers instead of it being repaired, Absolutely zero regard for tenant wellbeing. This agency is unresponsive, dismissive, and clearly more interested in squeezing money out of tenants than providing a decent service. I’d strongly advise anyone to steer well clear.
Dear Monika
We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion.
Best regards,
Customer Care Team
Fantastic experience: I have been using Leaders to rent a house to students for a number of years. Larissa Hall in the Woking Branch has been particularly helpful.
Hi, Nick Beckett! Thanks for the great review!
All the best, Customer Relations Team
Fantastic experience: Absolutely thrilled with our new place! Bipin was incredibly lovely and helpful throughout the viewing process, making everything so easy. Once our offer was accepted, Adeel and Sophie (she's a legend) were immediately in touch – professional, helpful, and an absolute pleasure to deal with. We truly appreciated all of your help. Thank you all!
Dear Christina Lamprou
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Sophie, Adeel and Bipin are pleased to hear your feedback about them.
Many thanks,
Customer Care Team
Fantastic experience: Had a fantastic experience with Leaders finding our new home in Surrey. A special shout out to Sophie Burgess who was very empathetic in accommodating our last minute viewing request which turned out to be the property we made an offer on. She was also extremely helpful throughout the application process which made the whole process quite seamless.
Fantastic experience: Have rented through Leaders twice now, and they always look after us so well. Highly recommend Jade Cook and Leanne Cook, who both always helps up with any problem and queries!
Hi Jacquelyn Hearn,
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Guildford branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
Fantastic experience: Excellent and professional service from Sophie Burgess! A wonderful person who tries to solve any problem and responds promptly to any question or email. Professionalism, great communication, friendly, highly Recommend !!! Manny thanks
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: Moving house can be very stressful, and this is no exception, which is why I’m grateful for the amazing help from Sophie Burgess. Through the whole process she was very communicative and went above and beyond to make the move as smooth as possible. Thanks!
Dear Anna-Beth
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Sophie a 5 star rating!
Many thanks
Customer Care Team
Fantastic experience: Super great service! They were really understanding of our odd position and helped get us the best outcome in a super-efficient manner. Extra thanks to Sophie Burgess who was incredible all throughout the process.
Dear Will
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Sophie a 5 star rating!
Many thanks
Customer Care Team
Fantastic experience: Fantastic help and professional service from Sophie Burgess to help me find a great rental property. She works very hard to answer any queries I have, and resolves any issues with impressive immediacy. This resulted in a very smooth rental and moving process, very highly recommended!
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: We’ve worked with Leaders in Guildford for over 5 years, and they’ve proven to be reliable and professional. It’s important to mention that all issues we had during our tenancy have been solved in reasonable time, using different platforms to streamline the process. There is still some work to do on communication sometimes, but most times that is down to third parties. From everyone we have interacted with from Leaders Guildford, I’d like to highlight the excellent service we’ve received from Mr Andy Welch. In an industry where genuine professionalism can sometimes be hard to find, Andy stands out as a rare example of someone who truly knows his craft. His communication was clear and timely, diplomatic but friendly at the same time. 5 stars for Andy and hats off to him. PS: Another important aspect for us has been the agency’s investment in building a sustainable business. Probably the only affordable agency on the market investing in ESG.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: After deciding to rent our house, we contacted a few estate agents, including Leaders. We were met by two professional ladies who took the time to explain their letting procedures. No question was left unanswered and by the time we had finished our meeting, there was no doubt that they would be gaining our business. Since the meeting, communication has been speedy and relevant. I look forward to working with Leaders.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: We’ve been fortunate enough to be renting our accommodation for 9 years from Leaders and have always found them to be helpful. The thing I struggle with most when renting is inspections; completely understand why they need to happen but it can often feel very intrusive having someone in your home. Andy Welsh at Leaders has been doing our inspections for the last couple of years and has never made us feel uncomfortable. Andy is polite always takes the time to chat and ask how we’re all doing I never get the feeling he’s judging me for not having put the washing away! Andy is professional and takes the time to listen when it comes to any issues or thoughts we have.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: I just wanted to take a moment to sincerely thank you for Sophie Burgess’s hard work and dedication in helping my family find the perfect living space. Her expertise, patience, and attention to my needs made the entire process smooth and stress-free. I truly appreciate her professionalism and commitment. She took the time to truly understand what I was looking for, and her expertise helped me find not just a house, but a home that perfectly fits my lifestyle.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: Finding a place to rent has always been a stressful experience for me, but Sophie Burgess made the process so much easier. She was always warm and helpful over the phone, responding quickly to any questions we had. Her support made the experience smooth and enjoyable. We highly recommend Sophie and Leaders as letting agents!
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: Would like to take this opportunity to appreciate Sophie Burgess who assisted me with the property search and provided an exceptional service. Kudos to Sophie and I strongly recommend her services and hope the team finds this and appreciate her efforts
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: I recently had to rent a home near my workplace on short notice. Sophie Burgess was incredibly kind and handled everything swiftly, despite the urgency of my situation. She promptly responded to any questions I had while drafting the contract, ensuring everything was clear. I feel fortunate to have been able to go through Leaders for this process. Thank you.
Dear 김서아
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: "A big thank you to Sophie Burgess for helping us find a wonderful rental property! She welcomed us with a warm smile and was incredibly helpful throughout the entire process. Her support and willingness to assist at every step made the experience smooth and stress-free. We also appreciate the efforts of the entire Leaders Guildford team. Highly recommended!"
Dear Glen John
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I have a great experience with Leaders in Guildford. From the very beginning, the process is smooth and well-organized. Leanne Cook is fantastic when it comes to property management. She is always quick to respond and genuinely helpful whenever any issues arise. Overall, Leaders in Guildford deliver excellent service, and I highly recommend them.
Dear Shailza Saini
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I have rented a property for 4 years and dealt with Sophie Allen as the property manager. During the tenancy she was always very helpful and supportive. If I ever have to rent again, or recommend an agency, Leaders will be top of my list because of Sophie.
Dear Alida Le Roux
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Sophie has been super helpful with supporting us going through all the processes to rent our first house. She keeps us up to date and answered all our questions.
Dear Siggi Darg
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Very good service! Sophie Burgess is very accommodating and helpful in every steps of the process. She was very kind and approachable. Also, Sophie Allen helped us as well! Thank you so much!
Dear Ajie Hinampas
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Amazing agency. The agency we had before was terrible but then I moved to Leaders everything is doing fine. Larissa Hall is very kind, respectful and helpful. She always replies to the emails fast and I couldn’t be more happy.
Dear Maria Silva
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I had an excellent experience with Leaders Guildford and would like to give a special thanks to Fin, Michelle, Larissa and Sophie for their outstanding support throughout the entire process of finding and finalizing my property. They were incredibly helpful, professional, and responsive, making the whole journey smooth and stress-free. From viewings to finalizing the paperwork, their guidance and expertise were invaluable. I highly recommend Leaders Guildford to anyone looking for a seamless and positive property experience. Thanks again to the team for going above and beyond :)
Dear Rushkhan Nazeer
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Sophie Burgess has been absolutely fantastic in helping us secure our tenancy. The first estate agent who took the time to explain in detail the application process so we knew exactly what we were doing. Her friendly and warm personality put me at ease immediately and she has been extremely efficient with the whole process! Thank you so much for your help and all the communication!
Dear Amy Jackson
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Leaders Guildford has provided us with a friendly, great service. Sophie Allen our property manager always provides excellent customer service and is quick to help with any enquiries. Highly recommend.
Dear Annabella Gander
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Sophie Burgess has been very helpful in securing our apartment in Guildford. Her professionalism, responsiveness, and friendly approach made the process smooth and less stressful. She goes above and beyond to address our questions and ensures everything is handled efficiently. Thank you, Sophie!
Dear Ilias Papakonstantinou
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I am renting a property in Guildford, my property manager, Larissa, always responds very promptly and sorted out any issues at the property very quickly. Sophie Burgess was also wonderful with regards to letting the property and always answered questions so quickly, kept me informed in every stage. I would not hesitate to rent another property through Leaders and would strongly recommend them to anyone looking for a quality letting agency.
Dear Shampa Deb
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Spent 3 years under leaders management in guildford. Was smooth entry and maintenance was resolved quickly when a mains water leak occurred. Larissa was understanding and professional in all instances and extremely helpful whenever I had questions or needs with the property. Leaving the area was smooth without any issues and the process is fully explained with requirements detailed in emails. Do recommend. Thankyou all and merry Christmas
Dear Jamie N
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: 5- Star Service We've had a fantastic experience renting through leaders the past two years. Our property manager, Larissa Hall is always responsive, professional and ensures that all concerns and maintenance needs are addressed and handled promptly. We cannot recommend her highly enough and we could'nt be more satistied with the service. I highyly recommend Leaders to any prospective tenant. You wont be dissapointed.
Dear Elizabeth Egbe
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: We have just moved into our 2 bed house in Guildford and have been well taken care of throughout the whole process by Sophie Burgess who fitted us in last minute to a viewing and answered all of our queries. We have now been passed over to property manager Larissa Hall and she has continued the excellent service. We had an issue and Larissa organised a plumber to come over and it was resolved within the day. Thank you for the excellent service!
Dear Ben Stackhouse
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Overall, my experience with Leaders was a pleasant one: - Sophie Burgess did an excellent job in showing us the property and securing the tenancy. - We had given them a list with things to be fixed before we moved in, and everything was taken care of in time. - Sophie Allen did a fantastic job in terms of property management, she was always responsive and helpful when there was an issue. Leaders in Guildford is definitely recommendable.
Dear Roger Szabo
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I have received excellent service from Leaders in Guildford. Jade Cook showed me a property initially and Sophie Burgess has taken us through the process of securing the property. From viewing the property to making an offer and completing all the paper work and accommodating us seeing the property again….5 star service and I cannot recommend them enough !
Thank you very much for taking the time to leave the team a lovely review. We look forward to welcoming you to you into your new home!
Fantastic experience: My experience with Leaders Guildford has been really amazing. They made the whole rental process very straight forward and their customer service is very good particularly with Sophie Allen , our property manager, which is very friendly and is providing support very quickly. Overall, I would highly recommend.
Dear Maria Bianca Pufu
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: My husband and I rented a property that has been managed by Leaders for the past two years. We have been very impressed with Leaders throughout this time. Our property manager, Larissa, always responded very promptly and sorted out any issues at the property very quickly. Sophie Burgess was also wonderful with regards to letting the property and minimising disruptions with viewings when we left the property. We would not hesitate to let another property through Leaders if we still lived in Guildford and would strongly recommend them to anyone looking for a quality letting agency.
Fantastic experience: I would like to leave a review for Larissa Hall Leaders Woking Property Management. Larissa have been amazing and whenever we had any issues with maintenance this was done efficiently and timely. I would highly recommend Larissa and we are so grateful for all of her help during our tenancy. Rosie Marco and Paolo
Dear Paolo Lococo
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: My experience with Leaders Guildford has been amazing. They made the whole rental process very straight forward and the no-deposit option was also very helpful. Their customer service is also very good particularly with Larissa, Sophie and Jade, as they were friendly and provided support quickly, such as when I was locked out of my room. Overall, I would highly recommend.
Dear Sg
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: The process to rent was very straightforward and the service was really excellent. I have been renting with them for more than 6 months now and Larissa Hall has been a very helpful property manager. She responds promptly to inquiries and maintains a professional and clear line of communication.
Dear Ayah Francis
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I would like to express my appreciation for the professionalism of Leader's team. Navigating the rental process from outside the UK can be quite challenging, and I am particularly grateful to Sophie Burgess and Adeel Pazir for their exceptional support. From day one, they have been incredibly helpful, guiding me through every step until we reached a final agreement with the landlord. Sophie’s patience and attention to detail ensured that the entire process went smoothly. I highly recommend Leader to anyone seeking high-quality services from a leasing agent.
Dear Tsang Aggie
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Sophie Burgess had been a great help to finalize our deal when we wanted to rent a unit from Leaders. She was pro active and response quickly to our questions. Sophie Allen which manage our rental unit is helpful as well. She helped us communicate with the landlord and respond quickly when needed.
Dear Ooi Chuen Chieh
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I let my flat through Leaders and have been really happy with the service provided. I have been dealing with Sophie Allen, who has been really helpful, professional, friendly and prompt to deal with any queries from myself or the tenants. I’ve been also really happy with the selection process to find my good tenants.
Dear Claire Hu
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I would like to say a big thank you to Jade Cook, Sophie Burgess and Adeel Pazir from Leaders Guildford. In what should have been a stressful time with two properties to be let within two weeks they managed to make the whole process smooth and stress-free. Excellent communication, knowledge and guidance throughout. Would highly recommend this agency!
Hi Jacob, thank you so much for your positive comments about Melanie and Adeel at our Leaders Estate Agents Guildford! We appreciate your feedback about how we did. Kind regards Customer Care Team
Fantastic experience: Leaders Guildford was incredibly helpful in allowing us to rent our property. Firstly, they managed to secure and finalise the rental details in a week, as well as providing an attractive offer in terms of rent, with a simple zero deposit scheme. Secondly, the staff, principally helped by Jade Cook, were very helpful and accommodating with regards to payment plans as well as key collection during out of hours. Overall, we were very impressed with the service that we received from Leaders. And are thankful for their assistance in allowing us to find accommodation and move onto the next part of our lives.
Dear Jayden Ting
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Sophie Burgess has been a responsive agent. She has helped us secure a rental property quickly and has made the communication between us and landlord clear and smooth. Highly recommend.
Dear Lexie Lee
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Excellent service all the way through the rental process. Any queries were always answered promptly and intelligently. Larissa Hall has been outstanding as a property manager.
Dear Andrew Lawrence Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Fantastic experience: Sophie Burgess has been a great help whilst viewing and starting the process of renting. She is very professional and has been keeping us updated on progress regularly.
Dear Abigail Cox Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Fantastic experience: Sophie Burgess at Leaders provided exceptional service throughout my property search. She was responsive, professional, and made the entire process effortless. Highly recommended!
Dear Raj Joshi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Fantastic experience: I’ve continued to receive excellent service from Leaders and in particular Sophie Allen and Laurissa Hall. I receive prompt replies and if one is not available the other covers.I would say the level of service has improved a lot in the last 2-3 years due to my interactions with these two members of staff.
Dear Katie Williams
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Sophie Burgess at Leader Guildford was very professional . She showed great understanding of our needs and helped us through a smooth and quick moving into a new rented property. I highly recommend leader estate agent.
Dear Lolo Albasha
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Been a month renting with Leaders and so far things have been as smooth as can be. Larissa Hall has been extremely efficient and prompt as our property manager and also very professional and articulate in all communication. Also shoutout to Sophie Burgess who helped with securing our lease with the landlord. She treated us as people looking for a home rather than just another potential client to view a property which was a welcome experience overall.
Dear Joshua Shan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I have been using Leaders for several years for letting my student property. My account is now managed by Larissa and she has been excellent, very responsive in resolving queries & proactive at following up on any issues. Very happy with the service I am now getting.
Dear Ruth
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: James McCloud is a joy of a property manager. I have never met a more considerate and genuinely kind hearted professional. He deals with all queries and problems promptly and with great competence. From the viewing to queries arising after moving in he has really made the whole process easy and stress free.
Dear Michael Aquino
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Larissa Hall has been very professional and helpful in completing our move away from the property. She has communicated very well and dealt with our queries effectively, without any hassles unlike her colleagues at leader Thank you Larissa
Dear Mabs Khan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I am renting a room through leaders. Excellent service by Sophie Burgess. Larissa Hall, the property manager is superb at her job she looks after the issue if any as quickly as possible and solves it very fast. This is my 3rd tenancy with leaders and it is amazing. Jade Cook the letting agent is great at her job. She sorted all the things for me from letting to any maintenance issues.
Dear Alfred Chettiar
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Negative experience: Do you enjoy not being allowed to contact your landlord AND not being able to speak to your property manager? Then Leaders is for you! The highlight of my time with Leaders property management was highlighting a serious fault to them, being told to ignore it only for a contractor on a different job to highlight it as a problem 9 months later- by this time irreparable damage had occured that kings of course decided we were at fault for. Other than complete lack of property management at all Leaders is extremely attentive with paperwork, for 6 weeks they resent me a document I needed to sign EVERY 4 HOURS day or night to correct spelling errors they had made. The only advice I can give is have your male tenants call them, they seem to take them more seriously ♀️ EDIT- leaders you responded faster to my review than any my maintenance requests.
Dear Megan Kenton,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
Negative experience: Absolute disgrace of an establishment do not let anything from here. Totally useless at getting any repairs sorted at their properties, we had to wait 4 months for a broken toilet to be fixed. The shower broke and again it took 3 months and a temporary fix was done. And at the end of your tenancy they demand cleaning fees of £300 for the properties from you whether you have cleaned it top to bottom or not and if you refuse to pay they threaten you with legal action. Stay away
Dear Stephen Hobbs,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
Fantastic experience: I have lived in a house rented by Leaders for almost 4 years. I am delighted with the support we have from Property Manager Larissa Hall; she is very kind in all requests we have had. Larissa is our 5-star Property Manager. Many Thanks. Jose de Souza Junior - 3 Sycamore Road - Guildford - Surrey
Good afternoon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: It is great to work with Leaders Property Management team, Guildford. I would like to take this opportunity to thank you Larrisa from Leaders for her great support every time when we needed property management service. She is always prompt in providing information and support as applicable. Thank you Larrisa for your excellence and assistance all the time when needed. Great Five Star experience always. Also wanted to thank you Michael from the Guildford for his fantastic support during our search. Pleasure to work with Michael. Great asset for any customer focussed organization.
Dear Soumen
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Larissa Hall at Leaders, Guildford has been incredibly helpful throughout our recent lease renewal process. She showed great flexibility and understanding of our needs, from extending the lease term to offering alternative payment options. Larissa was also open to discussions with us and facilitated a smooth inspection of the flat. Her professionalism and willingness to accommodate our requests made the entire experience much easier. Highly recommend her services!
Dear Arun Prasath
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Best state agent I’ve had the pleasure to deal with. Larissa has been so reliable and responsive to any issues that has arisen from my tenancy. Would highly recommend.
Dear Yuanshuang Xu
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I am currently dealing with Leaders team for my 1st rent house in UK. They have provided very excellent service. Especially Lauren Boniface and Adeel Pazir advice me very well to make the hazelfree renting process.
Dear Nisarg Trivedi
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I have been renting my home through Leaders for the past three years and have had a wonderful experience. Recently, I encountered an issue with my hob due to a minor gas leak. Understanding the urgency, especially with a young baby at home and no heating or hot water, I reached out directly to my property manager, Larissa Hall. Larissa was incredibly understanding and promptly arranged for the necessary repairs. Within a week, everything was resolved. I am thoroughly impressed and grateful for the exceptional service provided by Leaders and the unwavering support from Larissa. Highly recommend!
Dear Amit Kumar
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: It has been an absolute pleasure dealing with Leaders and, particularly, Lauren who has helped me to find a perfect rental space in light speed. She is very responsible, approachable and a real asset to the team! Thank you Lauren and the wider team.
Hello Julija, your wonderful feedback and rating mean a lot to us and myself.
Thank you for taking the time, it was a pleasure getting to know you and helping you find the perfect place.
Best wishes,
Lauren - Leaders Estate Agents Guildford
Fantastic experience: Have been renting with Leaders for a couple of years and have been really impressed. Sophie who manages my property has been excellent. Really helpful and quick to sort any issues or questions.
Dear Nick Warrington
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Sophie has been absolutely amazing. She’s found us our dream property and got everything sorted for us so quickly! A genuinely lovely person and pleasure to interact with! Could not recommend her enough.
Thank you for taking the time to leave me a review, Jess. I very much look forward to moving you in to your new home! - Sophie :)
Fantastic experience: Leaders are great. Courtney was brilliant in helping us get sorted out as we were moving into our flat in Leatherhead and Larissa was brilliant in helping us out with teething issues in the 1st month. Can’t recommend them enough
Dear Jersey Jay (jay Du Heaume)
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I have been letting my properties through Leaders for over 15 years now and have always had excellent customer service from the Lettings team. Larissa Hall in Property Management, has always been professional, and quick to respond to queries with great efficiency and care.
Dear Lesley N
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Positive experience: Assistance given by a member of their Surrey based team in the last week has been very good. Lauren had a good telephone manner listened on the call and was quick to set up a viewing based on her seeing a good match to property locally. Thanks so far!
Dear Anna Baker,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
Fantastic experience: Larissa Hall is helpful, efficient, supportive and a pleasure to deal with. Nothing it ever too much trouble, and any query is always dealt with extremely promptly. Larissa is an asset to Leaders and should be acknowledged for this! Thank you Larissa, you’re very appreciated.
Dear V
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: In my search for a new rental property I had dealings with both Lauren and Sophie. They were amazing. Efficient, knowledgeable, professional and a joy to deal with. Both ladies kept me well informed as the process progressed and Sofia was always quick to respond with requests to help. I thank them both for all the help they provided. They are a credit to the agency. Very much appreciated.
Dear David Salmon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I have let property through Leaders for a number of years and would have absolutely no hesitation in recommending them as they have always found me good calibre tenants. I usually deal with Sophie Burgess in the Guildford Branch. Sophie has now found me new tenants and dealt with every aspect of the tenancy renewal in a timely, efficient and professional manner Excellent service all round, thank you.
Dear Rene Varma
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: We should like to highly recommend Sophie Burgess of the Guildford branch as being extraordinarily efficient, kind and helpful throughout the stressful rental search. She was always most reassuring and delivered what felt like a very personal service, keeping in touch at every stage and never making one feel like 'just another client'. A delightful and friendly person with initiative too.
Dear Sandt W
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Great estate agents, had a really smooth and friendly experience. I have dealt with many agencies in the past and leaders definitely surpass competitors. Sophie Burgess is a superstar and was the one responsible for such a seamless process and went above and beyond. Highly recommend!
Dear Daniel Golubchenko
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: In the 12 years I have owned my one bedroom flat in Guildford I have tried 3 agents and Leaders are by far the best of the 3. My current property Manager Larissa Hall is very good. She is a clear communicator and gets back to me quickly when I send an email-which means I do not need to follow her up. I now live overseas so its important to me that I know what is going on and that I am clear about what I need to do. Thanks Larissa.
Dear Jennifer Game
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Lauren and Sophie from the Guildford office truly went above and beyond in assisting me with my property rental search. Despite the challenge of finding a place that met all my requirements, they consistently kept me in the loop with potential options. Their perseverance paid off when they found the perfect house for me. I couldn't be more grateful for their dedication and highly recommend their services to anyone looking for their ideal home.
Dear Alphadog Recruit
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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