Martin & Co Stafford Lettings & Estate Agents

Fantastic experience: I have been renting a property for 14 years with Martin & Co and Wendy from lettings is a pleasure to deal with.Nothing is too much trouble and she is an asset to the company I shall miss her visits.

Fantastic experience: Suzanne has been extremely helpful to me moving out for the first time, would recommend.

Fantastic experience: Suzanne Awty has been absolutely brilliant from srart to finish. Any questions or worries I had she answered and put my mind at rest straight away. She put up with my constant phone calls she was still as lovely as ever, could not recommend her enough thank you so much.

Fantastic experience: Suzanne Awty was incredibly helpful throughout the process and made everything move quickly and smoothly. She was responsive, professional, and very supportive. Thank you, Suzanne, for your excellent service!

Fantastic experience: Suzanne has been brilliant from start to finish, friendly yet professional, she has been on hand to answer any questions I had and guide us through the process.

Fantastic experience: Wanted to say a huge thank you to all the staff at Martin & co Estate Agents, especially Suzanne, went above and beyond to help me move into my first flat, helps me spend more time with my son. So thank you in so many ways !

Fantastic experience: Amazing staff especially Suzanne who helped me and my girlfriend move into our first rented property. Thank you to all that helped us me and Kiara appreciate it so much

Fantastic experience: I bought a house from Martin & Co and can’t praise them enough for their help in getting the house sale over the line. Ellie has been exceptional and gone above and beyond in working with my fabulous solicitors (Goddard Dunbar) against the complete incompetence of the sellers solicitors. Highly recommended! Thank you Ellie and team, you are a pleasure to work with, kettle is always on for you all

Fantastic experience: Excellent service, Suzanne was very kind and extremely helpful which made the whole process less stressful, thank you so much Suzanne.

Fantastic experience: Excellent service. Suzanne went through everything thoroughly with me and didn't hang about. Was then passed on to an absolutely lovely landlord 10/10. Thankyou to you all at Martin and co :)

Fantastic experience: Excellent lettings agency. All staff are friendly and helpful. Cheryl responded to a recent query promptly and efficiently enabling a positive outcome. Would definitely recommend.

Fantastic experience: Many thanks to Cheryl and Suzanna for their fast and professional response. The boiler issue was resolved within hours. I'm very grateful for such excellent attitude and responsiveness!

Fantastic experience: Great estate agents, amazing staff, Cheryl has been exceptionally helpful and supportive

Fantastic experience: Wonderful service for my first time renting! Suzanne was very helpful and reassuring throughout the process, I would definitely recommend to anyone else looking to rent.

Fantastic experience: Suzanne showed us around our new property, very helpful from start to finish and always happy to help, very easy to contact via email and speedy responses!

Fantastic experience: Having wanted to rent a house with Martin &Co of Stafford. I found that my dealings with the letting agent Suzanne Awty were great she was both professional and any enquiries I had she dealt with them straight away and did her best to help me through the process.

Fantastic experience: Fantastic, friendly service from start to finish from Suzanne. Would recommend this letting agents in the future.

Fantastic experience: Had an amazing experience with Martin & Co with our recent move. Suzanne, who dealt with all of our referencing, checks, getting the move in place etc has been amazing! Communication has been great throughout and done so quickly! Also a mention to Wendy, who viewed the property with us, she was so polite and informative. Would definitely recommend this estate agents to anyone!

Fantastic experience: Martin & Co performed to the highest standard possible during the sale and purchase of my properties. I was assigned Beth & Ellie and they were amazing. Rest assured if you want a friendly professional team to deal with a sale or purchase of a property they are second to none. Thank you from the bottom of my heart 10/10.

Fantastic experience: Suzanne Awty was a consummate professional in her dealings with us and moved quickly to secure our tenancy. Suzanne was pleasant, efficient and timely and would highly recommend.

Fantastic experience: From the first contact to the completion of the sale of our property, we felt fully supported at all times. Beth Ray and Ellie Treadwell were fabulous and we would highly recommend Martin & Co to anyone looking for assistance in selling their property.

Fantastic experience: This is a very good and trusted company for renting in Stafford. We had the pleasure of going through the procedures for renting with Suzanne, a very kind and professional lady. We had a very easy journey with her, when we rented the new home, having her assistance throughout the process. When we moved, and entered the first day in our new home, we found a little gift from them which, to be honest it really made may day.

Fantastic experience: I can't praise the team at Martin & Co Stafford highly enough - they're always friendly and customer focused. As a landlord I normally have most contact with Suzanne, and over the last 5 years or so working with her she has been incredibly professional, knowledgeable and efficient, without exception. Great service and I would highly recommended.

Fantastic experience: Suzanne was so amazing in helping with my letting processes. I really can’t wait to move in soon. Thank you Suzanne.

Fantastic experience: Best team! Any problem encountered, any question about and during the process Suzanne will sort you out. 5 out of 5.

Fantastic experience: My current agent, very happy with all the team, on the beginning of our tenancy agreement the agent Suzanne Awty was very helpful and patient with all our needs and questions! We are happy to rent a house with this letting agent! Thank you for all your great job !

Fantastic experience: Had a great experience all down to Cheryl and her amazing customer service , was so friendly and knowledgeable made the move so much easier

Fantastic experience: I’m leaving this review as I am currently renting a property in Stafford with Martin & Co, from the offset they have been nothing but genuine and honest, Cheryl and Suzanne have gone out of there way to help me with renting a property with them and feel I’m not just another client, Any issues I have had has been swiftly resolved with a minimal of fuss. All the team are very friendly and accommodating with the reply of emails and calls swiftly answered. Well done Team a very well earned 5 stars !!!

Fantastic experience: Professional and friendly staff, they make it easy to handle tenancies and renewals, as well have a good maintenance system for maintained properties. Cheryl who I deal with frequently is always professional and punctual, and has great communication which arguably is the most important aspect of customer care. 5 star

Fantastic experience: Having contracted to Martin and Co for a number of years I find all their staff extremely professional,highly efficient and always very helpful with nothing being too much trouble, although I usually deal with Cheryl on the occasions she is unavailable any other staff member is able to step in and contact me to explain what work they require me to carry out, I would definitely recommend.

Fantastic experience: Cheryl has been very supportive and helpful to us.

Fantastic experience: Cheryl is always great at keeping in touch and helpful sorting things out super quickly

Fantastic experience: Ellie was helpful and if she didn't know the answer she would always find out. Relatively smooth house sale. Would recommend Martin and Co and Ellie.

Positive experience: The team at Martin & Co were great! Excellent service provided from the rental team and the sales team. Efficient and effective. Grateful to Beth who worked hard marketing the property and to Ellie who over saw the sale process was an absolute star.

Fantastic experience: Very friendly, personal and efficient service. Quickly respond to emails and queries.

Fantastic experience: Suzanne at Martin & Co Stafford was so helpful and informative during our process of house rental. Really pleased with the services! Thank you

Fantastic experience: Have been dealing with this company & it's staff for a number of years now, & frankly, they're great. Efficient, punctual, nothing's too much trouble, very easy to contact by phone or email, so helpful & friendly. Had previously has bad experiences with letting agents, but these lovelies have restored my faith! Fantastic service given, you know you can call / email with any issues / worries, & they'll sort it out for you. Highly recommended.

Fantastic experience: Me and my partner recently purchased our first property and couldn’t fault Martin and co for their services and help. Ellie helped with all our queries and was incredibly attentive. She made sure the process was as smooth and went as quickly as possible. So thank you very much to her. Would definitely recommend them.

Fantastic experience: I’ve recently had my apartment valued by Beth, she has been amazing. Really knowledgable, helpful and has given me some really valuable advice around the current market trends. She’s made everything dead clear and been easy to communicate with and seems to go above and beyond everytime. Thank you Beth :-)

Fantastic experience: My estate agent Beth Ray, has been nothing short of an angel. We have had such a struggle with solicitors and processes and she has been with us every step of the way, helping wherever she can and guiding us. Very grateful for the service and professionalism provided by Beth!

Fantastic experience: I purchased my property from this estate agent and can't thank Jodi and her team enough for all the help they gave me to get to completion. I would highly recommend using Martin and Co Stafford Letting & Estate Agents.

Fantastic experience: Ellie from Martin and Co has been amazing throughout the whole process of us buying our first house. She has provided excellent communication and good advice. Nothing was too much to ask Ellie, she is asset to the team. Definitely recommend!

Fantastic experience: Could not fault anything, the whole process was smooth and simple thank you Suzanne your a star

Negative experience: They said I damaged the toilet lid and I had to pay for it. I asked a lawyer about it and he said it was simply wear and tear so I didn't have to pay for it. And they did not give me pictures of how the lid looked like when I moved in. Because I have a highly demanding job I had no time to dispute. I decided to get it over with and just pay them but I was not happy at all. To make things worse after 2 days of the move out inventory they lied to me that I damaged the bathroom sink. The picture showed a crack in the sink like something heavy had dropped in it. It was a very noticeable crack that they couldn't have missed when they did their inventory. Instead they noticed a "damaged toilet lid". It is quiet obvious that some essential components like the toilet lid, seat, tank and bolt may need routine maintenance, repair and replacement due to wear and tear. Too many discrepancies for a "well known reputable company..."

Fantastic experience: Suzanne in Martin & Co was a star. The entire process during my move was excellent. I’m renting a property and they helped us complete the process online without me having to meet them every time. I also received clear instructions and information regarding the property. It was a smooth process through and through. Every question of mine was answered clearly. I would definitely recommend.

Fantastic experience: The service provided by Suzanne at Martin & Co is 2nd to none. She is thorough, responsive, friendly and professional and has found great tenants for my rental property. I'd highly recommend Martin & Co to anyone looking for an exceptional estate agent.

Fantastic experience: Friendly and efficient estate agents from viewing to moving in would definitely recommend.... Suzanne is a wondeful estate agent

Negative experience: Shocking service I rent a house with my wife have heating and hot water problems ....i.e. non for 8days ....rang numerous times for it to be sorted ....no action taken very disappointed and angry .....

Fantastic experience: Had my whole house recarpert by in home carperts excellent service friendly would recommend these guys

Fantastic experience: Suzanne from Martin & Co Stafford had been a pleasure to deal with! From the moment we met at the property to the follow up and end result! Your a true asset to the company and I thank you a million

Fantastic experience: Lovely team. Very helpful and professional.

Negative experience: Was told no viewings are available as tenants are still there and will get a call once viewings start. A day later I get e-mailed saying the property has been taken. Would not recommend.

Negative experience: Waited over two months to return a holding deposit and had to escalate through bank and other organisations. Avoid.

Fantastic experience: Martin & Co were responsive and easy to deal with

Fantastic experience: Absolutely outstanding in every way! The type of people I really like to deal with, very friendly but also extremely professional and good at what they do! I highly recommend this business because in addition to the above, they are very competitive.

Fantastic experience: I have been renting through Martin & Co since December 2020 and they are the best letting agency that we have gone through. We originally viewed a different property which was not for us, the same day they arranged a viewing on a house that they felt more suited to us and they were right! They found our perfect house for us. We have had a couple of problems recently through no fault of the owner or the Estate agents and they have been amazing. A big shout to to Wendy who has helped us sort out the issue, has kept us constantly in the loop and even went above and beyond over weekends and I can imagine her days off. She definitely deserves recognition ☺️. Thank you so much Wendy. I highly recommend Martin & Co. No job is too small.

Fantastic experience: I spoke with several Estate Agents prior to listing our property. When we met Jodi we knew we wanted her to sell our house. She was friendly, knowledgeable and approachable. She knew how much our home meant to us and was considerate and caring throughout the whole process. Nothing was ever too much trouble, she was on the end of the phone at any time of the day/night that we needed to contact her, and dealt with everything super quick. During the time that the sale was going through Beth dealt with lots of back and forth between ourselves and the buyers, and when solicitors were not responding, Beth did, she dealt with everything promptly and efficiently. What I liked about Martin and Co was that I knew who I was talking to each and every time, I wasn't passed on to numerous staff who didn't know about our 'case' and having to repeat things. They are such a friendly team and I would 100% recommend and return too for future house moves. Thank you Martin & Co you were excellent.

Fantastic experience: Brill

Fantastic experience: Suzanne has been lovely, a great help with fixing any speed bumps that have come up in our application process

Positive experience: Very helpful staff, very professional. Close to town so for anyone who doesnt drive its close to the town and bus stops for easy transport links. I was a tennant with them for four years and have no complaits

Fantastic experience: So happy with the service I received from Natalie! She was superb and made me feel really comfortable with all my queries! Very professional 5*****

Fantastic experience: Natalie was amazing from start to finish. So polite and attentive and would always want to deal with her with any future meetings

Fantastic experience: Staff really helpful and friendly

Fantastic experience: 5 stars isn’t enough, if I could I would have given Jodi and her team 10 out of 10, I couldn’t fault Martins at all, having just sold the family home of 25 years for my parents to down size and move closer to family. There’s no corporate or pushy sales from Martins, Jodi came across as very professional and friendly from the start and we felt that we would get the personal service from Martins. From the first meeting with Jodi for the valuation right the way through to completion nothing was never to much trouble. With what turned into being a complicated sale and with myself not living in Stafford and having to deal with everything over the phone Jodi and her team were always very helpful every step of the way. Martins are a happy, professional and friendly estate agents with a first class approach who are willing to go the extra mile if need be. I wouldn’t have any hesitation in recommending Jodi and the Martins team for selling your house quickly and professionally. Thank you Jodi!

Fantastic experience: Excellent service.

Negative experience: Money Money Money Obsessed!!! If you are looking to rent from this organization then stay clear. They have left me feeling Depressed, Frustrated and very upset. After 2 years being a customer renting a home in Stafford for myself and my son who always paid on time even through Covid when I lost my employment I still managed to pay the rent and bills etc. All the visits they do and supposed to come every few months to check on the property always had positive feedback saying the house is being well looked after etc etc. WHEN YOU MOVE OUT. * Will try to keep your deposit money * Manager sends harsh emails * They seem to loose records of works people who attend the property for inspections or call outs etc. * Poor communication, you will constantly be sending emails or calling to get updates. * Once you have cleaned the property to how it was when you moved in they will say its not good enough and employ cleaners without your authorization to do so. I have many videos and pictures of how the property looks when I left it and I am more than happy with the standard and condition more than satisfactory. Actually an improvement to when I moved in. Manager sent me an email today being very abrupt and not even giving me a simple answer to one of my questions. My Question: I would like to know how many hours you are paying for the cleaner to clean just the bathroom. Managers answer: The cleaner will take as long as it takes! This is after I had taken 1 day off work to go to the property to clean and the bathroom was very clean. Think the landlady is trying to sell the property and just trying to keep as much money as she can. Trust me guys stay well clear, I am a decent human being who works hard and always pays my way through life. I would not be writing this if I feel I have someway left the property in a poor state, I have not and for that reason I am letting you guys know.

Fantastic experience: Excellent trusted estate gets who have looked after our property in Stafford very well. Professional friendly service.

Fantastic experience: Amazing service. Sold my house with them, Katie and Jodi were with me every step of the way. Complications occurred outside of their control and they powered through and helped resolve the problem. Kept me informed throughout the whole process and felt all the same emotions as we did. They really became part of our support network with the sale, and I cannot thank them enough. Katie could not have been more helpful if she tried. Would recommend them 100%

Negative experience: AVOID martin & co!! 2.5yrs I've lived in this property, been waiting for a council property for around 1.5 years, offered somewhere and I asked if they could deduct the remaining rent from deposit for them to send a reference off (made me pay £20 for) to the housing association that offered the 3 bed home to me as I'm overcrowded with me, 2 boys and my daughter in this 2 bedroom saying I owe the money and they wont deduct from out deposit we have with them. We paid to have brand new carpet put down in the living room costing around £240 as it was chipped laminate. Reported 7 repairs 8months ago, roof leaking/boiler leaking being 2 of them but nothing. So I paid £20 for a 'bad' reference so I have now lost the property I was offered for me and my 3 children. The house is in brilliant condition, I've always looked after my homes I've lived in, I'm absolutely livid with them!

Fantastic experience: The best!

Fantastic experience: Katie has been fab to work with , not your normal estate agent !!! And the best compliment I can make is that I will defiantly use Them again. Thanks for all your help.

Fantastic experience: Fantastic service from Katie and the team. House purchase went through smoothly and was kept updated of the progress on a regular basis. I corresponded mainly with Katie Holland who was very informative and friendly. Couldn't recommend Martin & Co enough!

Fantastic experience: On the ball with advice for property investors building portfolios and for those new to investing. Very knowledgeable and excellent advice.

Fantastic experience: Best Estate Agents in Stafford, I wouldn't use anyone else. Top rate customer service!!

Fantastic experience: Friendly staff and very nice place

Negative experience: terrible service

Fantastic experience: Property was sold within 2 weeks of it being on the market. Dealt with Katie Holland who has gone out of her way to ensure everything went smoothly. Katie attended for the viewings. She also dealt with our solicitors right up until completion. I would highly recommend this company and would like to say a special thank you to Katie for all of her help. Definitely went above and beyond what we expected.

Fantastic experience: Martin & Co sold our property within a fortnight of it going on the market. The whole process has been made so easy by Katie, who has been absolutely brilliant throughout. From valuation right through to completion she couldn't have been more helpful. Would highly recommend Martin & Co.

Fantastic experience: 5star service

Fantastic experience: I used this agent in the purchase of my first property and found at all times that they offered an efficient, helpful, and friendly service. As well as being accommodating and timely Katie ensured the process was very smooth and as fast as possible. Thanks very much.

Fantastic experience: Very helpful young lady Katie Holland in the Stafford branch . Wish everyone was this helpful in other estate agents.Thanks. Mrs Johnson

Fantastic experience: I can't praise the staff here enough. Always friendly and approachable, forever going that extra mile, cups of tea and even a hug when I really needed it. I thoroughly recommend Martin and Co if you are wanting to rent a property. Totally professional and awesome!

Fantastic experience: Katie performed an outstanding job on what was quite a labour intensive sale. Always positive, helpful, professional and informative. Could recommend highly enough.

Fantastic experience: The most caring dedicated team ever!!! The girls at Martin & co Stafford have been so commited, supportive and professional throughout selling our home, thank you so much! They sold our place in less than 2 weeks after it had been on the market for 2 years with two different estate agents and we completed in just 8 weeks with their hard work and dedication to our sale. We 100% recommend them to anyone wanting to sell their home.

Fantastic experience: Absolutely fantastic!!! Everyone involved with our sale went above and beyond. Communication was exceptional, customer service was outstanding and I would definitely recommend these to everyone.

Fantastic experience: The team at Martin & co are incredible friendly and professional. Pleasure doing business with them.

Fantastic experience: Excellent service from Jodi, Paul and their team. Having purchased a buy to let property in September last year the proccess since has been extremely smooth with minimum input needed from myself. Martin and Co deal with any problems that arise and I cannot fault their service. We get regular updates from our Property Manager Mollie which is great.

Fantastic experience: Having bought and sold a property with Martin & co this year a few things come to mind. Informative, enthusiastic, honest, efficient and professional. There's not much more you want from an estate agents. We could not speak more highly of Jodie, Katie and all the girls in the office. They are not just a lettings agent !

Fantastic experience: Couldn't be happier with the service received by Katie, Jodi & the whole team who were so helpful when selling my house. They were fantastic in not only marketing it successfully to achieve the offers received, but also in managing the sale through to completion. As a shared ownership property, it came with an extra party to regularly communicate with, the housing association. They were fab at coordinating everything and everyone. Would definitely recommend them as a highly professional and really friendly team.

Fantastic experience: We would like to say a huge thank you to Jodie, Katie and the team for the excellent service we received that allowed us to achieve our dream home. The customer service and efficiency we received throughout the whole buying and selling process was first class. Katie very kindly made arrangements so that we could view the house the first day it went on the market. The team then managed to sell our house in four days so we could buy the home we had fallen in love with. We have now been in for two months and couldn't be happier. Thank you so much Nicky, John and Sam

Fantastic experience: I have been a tenant for 18 months, Martin & Co made the moving in process really quick and easy as well as the viewings when moving out. Kirsty was especially helpful with the problems I came across. Very satisfied with their services, thank you!

Fantastic experience: The Martin & Co Franchise model is about as good as it gets. Couple that with some excellent Staff that get results with an efficient and friendly demeanour, and the good just gets better. Our Stafford property is in safe hands. Thank you Martin & Co

Fantastic experience: We cannot thank Katie at Martin & Co enough. I have never met anyone within the service industry who willingly goes the extra mile as Katie does on a daily basis. Her support has been immense throughout an unprecedented and arduous house move due to a very tricky chain. Katie has been exceptionally professional and practical in resolving any issues that presented themselves. Her personal and caring service is unmatched and without limits. THANK YOU very much, we are very grateful .

Fantastic experience: I highly recommend Martin & Co. Jodi, Katie and the team deliver a 5 star service. We needed to sell our property quickly and that's just what they did! Within a week of putting our house up for sale we had an offer along with lots of viewings and interest. They are friendly and professional and more than happy to sort out any issues that arise quickly and efficiently along with always keeping you up to date with the progress through e-mail and telephone. They made the whole experience of selling and buying our new home stress free. We absolutely love our new home and we wouldn't have it if it wasn't for Martin & Co so a big thank you guys. Keep up the fabulous work!

Fantastic experience: Great Estate & Letting Agents. Trusted & Recommended

Fantastic experience: What's not good about it. After 25 years as owners we sold up and joined the rental market. The staff at Martin and Co Stafford were phenomenal. Paul introduced us to Helen Cartwright who processed everything for us. Our landlords are lovely people but we go through Helen for absolutely everything. Nothing is too much trouble whether it be a call to see if everything is ok or to sort out the mundane day to day, week to week jobs of maintaining a home. And a home is what we've been able to make our rented property. Martin and Co look after all their landlords, tenants, buyers and sellers. I cannot recommend them highly enough. Whether you speak to Katie, Helen, Kirsty, Paul or Jodi, the standard remains high. 5 star all the way for the staff here. Thanks

Fantastic experience: Great service very knowledgeable on regulations and make the whole process for landlords and tenenents as smooth as it possibly can be . Would definitely recommend . 5 start service

Fantastic experience: I have known Paul and Jodi for quite some time now and have always found them to be extremely professional, and they genuinely go the extra mile with their clients' best interests at the forefront.

Fantastic experience: So impressed with Martin and Co, sold our house in one day with the contacts they've built up and no wonder with the positive friendly attitude of the whole team. They've been helpful, professional, constantly at hand to make the sale and purchase go as smoothly as possible , as well as being friendly and offering a personal touch!! Thank you so much to the whole team, especially Katie.

Fantastic experience: In the last couple of years we have bought 3 houses through Martin & Co in Stafford (1 to live in, 2 for renting) And we now rent 3 houses out through them. In all our dealings we find them helpful and professional. They understand what we want to achieve (we provide nice homes for young families to live in) and they help us achieve that. We've never had a problem and all of the team are a delight to work with.