Wards Letting & Estate Agents Maidstone

Fantastic experience: Abi was so helpful throughout the moving process and very professional. She was patient, kind and ensured that every request I had she attended to it and passed it to the landlord swiftly. I will be moving in to the apartment tomorrow, so excited and thank you so much for such a great service.

Fantastic experience: Abi was incredibly helpful and accommodating. Excellent, efficient service from start to finish. I would happily work with her again.

Fantastic experience: Abigail was really helpful and has gone above and beyond. Really appreciated the help would give 10 stars if allowed me to

Fantastic experience: I have had excellent service from Dan Schopman and Steve Sharpe, who have characterised the all-round professional service I have received from Wards in selling my flat. Thank you

Fantastic experience: Super efficient in responding to enquiries and Abi was very accommodating with viewings and answering questions we had. Abi and Erica were very friendly and professional, they made it very easy to follow the process and we were in our new home before we knew it! The welcome pack we received was a lovely unexpected touch and we were very happy with wards as an agent to deal with.

Fantastic experience: As a renter for 20 years, I'm finally in the market for my first home as a single buyer. It's an exciting, yet daunting step, and Steve at Wards Maidstone has been supporting me on this journey. He's been communicative, candid, and positive as I navigate this learning curve, and search for my forever home. He's also ensured that I have in place a trustworthy mortgage broker, so that all the i's are dotted and t's are crossed when it comes time for me to put in an offer. I'd recommend reaching out to Steve and his team at Wards Maidstone, if you are looking to buy.

Fantastic experience: Our agent Steve was great, helpful and genuine. Made our viewing experience great compared to from other agencies.

Negative experience: Completely useless Ended up chasing for 3 weeks via phone calls with the kings hill and Maidstone branches as a prospective new landlord Finally, after weeks of chasing for their management terms, I got emailed a generic email asking me a load of irrelevant stuff (a tenant application email!) Replied saying I wanted terms for letting Got emailed them back They were incredibly high so emailed back to see if negotiation was possible. No reply Absolute shambles If this is the way you work with prospective landlords all I can say is steer clear!

Fantastic experience: Worked with Abigail Cantrell . She did an amazing job . She helped me every step of the way kept me updated constantly she couldn’t have done anymore. Huge thanks

Fantastic experience: Used Wards to sell our leasehold flat. Have received excellent service from all the staff who dealt with sale. In particular Tina Styance Senior Sales Progressor who has been extremely informative and helpful during the exchange process. Her customer service skills are exemplary. Tom Bingham Branch Partner who dealt with us when we chose Wards again very helpful and informative. Would recommend Wards to friends and family to sell/buy property

Fantastic experience: Recently used Wards complete service and could not have been more happier. Dan and Tina were brilliant and kept us in informed right from the offset. Would highly recommend.

Fantastic experience: Have just completed my sole agency agreement with Wards Maidstone, the house is off the market due to personal reasons. It was a pleasure to work with Maidstone Wards, most notably, Tom, Steve, Conor and Peter. They were all on hand any time i needed them, kept me up to date with market reports, updates, in person meetings, finances, mortgage options etc. Their knowledge and help were second to none. And I will be definitely be returning once I am in position to put my house on the market.

Fantastic experience: Abi Cantrell MARLA Abi was fantastic to work with. She helped us secure our rental property quickly and handled everything with care and clear communication. The whole process felt smooth and stress free because she stayed on top of every detail. We are really grateful for her support and would happily recommend her to anyone looking for a reliable letting agent. Thanks for the whole Maidstone team ✌

Fantastic experience: I want to say a huge thank you to Abigail, who made everything easy and kept me updated all the way, no request was too big or a problem, I recommend using Abigail for her politeness, professional and always being there to answer my queries. Thank you Abigail

Fantastic experience: Excellent service, Abigail was especially helpful and intelligible at every stage!

Fantastic experience: My partner and I have just began the process of buying our first property and I honestly cannot fault all the members of staff who have handled our situation. A special mention to Steven sharpe who has been so attentive and productive, sending us houses that match our budget and preferences. We also had a viewing on the property we bought with Tom, who was friendly and completely honest in what the surrounding area was like. He was massively helpful in terms of other viewing we had and compared roads and houses for us to weigh up ur best options. Wards have genuinely been incredible as we were told horror stories of estate agents selling you houses for their benefit and not being open and honest about the houses but we can honestly say that Wards have been completely transparent and supportive through our whole journey. Thank you to the whole team - you found us our dream home and made every step of the way an enjoyable experience

Fantastic experience: I just wanted to say thank you to all the staff at Wards, they were all very helpful especially Steve , who helped me through what was a very difficult sale but we got there in the end . I will be using you again for my next sale x

Fantastic experience: Excellent service with attention to detail which enabled a prompt sale of our apartment. Couldn't fault the service given by all staff members.

Fantastic experience: I would recommend the Wards Maidstone team if you are looking for true professionals. Tom, Steven, Connor and the whole team were fantastic. They truly took the stress out of selling. I was kept up to date with marketing activity and progress and they were always available on the phone or email. Their refreshingly honest, proactive and realistic approach was the key in selling our home. Highly recommend you consider them if you are selling your home: stress free selling! I honestly can't thank them enough as I'd already paid for another estate agent who were terrible and they turned it around completely for us.

Fantastic experience: We had a great experience working with Dan Schopman and team. From first contact, Dan was clear and reassuring about the process and always responsive when questions were asked. I would not hesitate to recommend to anybody pursing a quick sale.

Fantastic experience: I just wanted to thank all of the team at Wards Maidstone for the help they gave in the recent sale of my late father's property. The sale itself became quite a drawn out affair but all the team worked hard to get the sale over the line. Thanks to Steve for our many chats and for keeping me positive that you would get the sale through.

Fantastic experience: Outstanding Support from Wards Letting Agents As a first-time landlord, I couldn’t have asked for a better experience than the one I had with Wards. From the very beginning, Erica came to view the property and made me feel at ease with her friendly and professional approach. She explained everything clearly and set the tone for what turned out to be a smooth and reassuring process. Abigail then took over and managed the rental process with incredible efficiency and care. She was patient, understanding, and always quick to respond to any questions I had. Her support throughout was invaluable, and thanks to her proactive approach, the property was let quickly and without any stress. The whole team at Wards was professional, approachable, and genuinely helpful. I felt supported every step of the way and would highly recommend them to any landlord—especially if you're new to the process.

Fantastic experience: Connor was an outstanding man. Always available for help and advice. There were a few challenges for us, but he sorted them out.. I would highly recommend speak to this dear fellow as he is polite, well-spoken and looks smart. Thanks, Connor!

Fantastic experience: I give this review because even though i didn't got through with the property I had a lovely chap called Connor Atherden who was very helpful and would always be avaible to help me and my partner. Will reccomend this young man to whoever needs help with their property.

Fantastic experience: We received fantastic service from Wards, Maidstone. 5-star rated and well deserved. Abigail is the Star and together with her team, we felt supported throughout the whole process from viewing selected properties to moving into one. Abigail, thank you for going the extra mile to give us an excellent customer service experience!

Fantastic experience: A big thankyou to Daniel and his team at maidstone ward and partners for his help in selling our house , stress free. Will definitely use you again .

Fantastic experience: The service we had when selling our house was above and beyond that of the previous estate agent we had listed with. Dan visited our house to value it, showing us comparisons and what price point they were listed at. This gave us complete confidence that we were not being over or under valued. All viewings went smoothly and the feedback we had from Conner was insightful. The listing with photographs gave a true representation of the house, which we believe ultimately helped sell it. All the staff were helpful, especially when the chain completed. They chased all those involved until the exchange, which helped move this process quickly. If you are thinking of moving, we highlighly recommend Wards.

Negative experience: Genuinely terrible experience. Made absolutely zero effort to sell our house with multiple no shows, not bringing keys to show people round and then subsequently lying about having the keys and then trying to give me feedback when they didn't even enter my house. All they rely on are their mailing lists - no phone calls to prospective buyers, no feedback other than how many clicks on rightmove... clearly for too long have relied on houses shifting on the market without having to put in any effort themselves. Would give zero if I could - please avoid at all costs.

Fantastic experience: When I first called Wards I engaged with a letting agent named Abigail. I was into somewhat unique position as I was moving to the Maidstone area from the United States and was having a hard time finding any letting agents who were willing to work with me. Abi gave me lots of good information and stated that she was willing to work with me however I did need to appear in person to do my right to rent which no other letting agent had informed me would need to be done. Within 36 hours I boarded a plane from Florida to Maidstone. By the time I arrived Abi had several properties lined up for me to look at both inside and in neighboring villages around Maidstone. She took it upon herself to put me in the back of her car and drive me around a good portion of the day to all the properties to try and find one that would best fit my family. Through the entire process she answered all of my questions extremely thoroughly and was patient considering I was new to renting a house in the United Kingdom. By the end of the day she helped me find a beautiful three bedroom in the village of Headcorn. After she verified my right to rent she stayed in regular contact with me ensuring that the entire letting process went smoothly and everything was prepared for my family to arrive at the end of October. Without her help I would not have been able to do this. I will be eternally grateful to Abigail for all the help she provided and I highly recommend anyone work with her to find a home for yourself and your family. Thank you Abi!

Fantastic experience: I am extremely happy with the customer service I’ve received from Abi Cantrell at Wards. If it wasn’t for her I wouldn’t be in the position I am now with a property to stay in. She replied to emails fast and throughly was always available to speak to regarding any help I needed. She’s so nice and down to earth and always smiling. The contrast of experience I received from her compared to Night Edmond’s is unmatched. She’s extremely good at her job role and I couldn’t had asked for a better person to handle my case. I would recommend her to anyone I come across in the future who’s in a situation like myself and looking for a person/letting agent to help them. I would give 10 stars if I could. 10* service

Fantastic experience: I wholeheartedly recommend Connor Atherden and the exceptional team at Wards of Maidstone. Throughout my property buying experience, Connor was incredibly helpful, making the entire process not only smoother but also significantly less stressful. His expertise and support were invaluable, and I’m confident that anyone seeking property assistance would benefit immensely from his guidance.

Fantastic experience: Purchased my property through Wards. Everyone I spoke with were polite, friendly and helpful. The main agent I was in contact with was Connor who answered all my questions, kept me updated and was helpful in guiding me through the process, making it as stress free as he could.

Fantastic experience: I recently rented a property with Wards of Maidstone and found it to be a thoughtful, professional and very efficient service from start to finish. Abi Cantrell was extremely diligent and helpful from our initial viewing to picking up the keys and beyond. Thanks also to Jodie and Erica and the rest of the team. Great service, thank you

Fantastic experience: Great experience with the wards team! Can’t thank Liam, Steve and Connor enough for helping me and my partner move into the area from Chippenham. Their experience really spoke tones to the level of service they offer and cannot highly recommend them enough!

Fantastic experience: Would like to thank all the staff but particularly Steven Sharpe who guided us through the complications and concerns they had with a possible hot spot on a lease property. His knowledge and understand was given in a friendly and easy to understand manner which made our decision easier to make. No pressure was put upon us at all and we will certainly be seeking out Steven and Wards in the very near future

Fantastic experience: Steven sharpe was most helpful and polite whilst I was looking for a property. I felt he went the extra mile to provide a very good service. Highly recommend.

Fantastic experience: I told my Senior Sales Progressor, Tina Styance, that I had a hard deadline for getting into my new property. I needed to get my son into our apartment and settled before his first day of secondary school. Tina was clear on my request and pulled out all the stops to make this happen in time for the new school year. Thank you Tina, and thank you Wards

Fantastic experience: I highly recommend Liam Budden from Wards of Maidstone when buying a property. Liam has made the whole process run so smoothly from the very start. Whenever I have needed any assistance with my purchase Liam has always been very happy to help, and he always goes the extra mile to assist which has taken so much of the stress out of this. Liam has dealt with my purchase in a very professional manner, and I would definitely recommend him.

Positive experience: I've recently bought through Wards, there was pressure to use their Mortgage broker and their solicitors, a lot of pressure and most of the agents I spoke to we're quite insistent. However, when I spoke to Steven it was totally different, he asked who I was using and understood my reasons, if it wasn't for him I'd have given up and found somewhere else. He helped me through all the ups and downs and was there to hand me the keys on the final day! If you can make it through all the hassle, it's worth it!

Fantastic experience: I’m a first time buyer and the Maidstone team really helped me to find. Even though I did not buy through Wards their service exceeded elsewhere, would like to thank Liam and the whole team for helping me out. Great service, definitely will look to sell in future through them.

Positive experience: 1st time using wards. Being a first time buyer it is quite overwhelming. They wete very efficient amd friendly would highly recommend.

Fantastic experience: Thank you to Abigail for being so professional and quick to reply to my questions. I really appreciate her help. Also thanks to the Wards Letting and Estate Agents team for the great service!

Fantastic experience: Contacted Wards Maidstone at the beginning of the year to view a flat and I fell in love with it. Liam handled everything from start to finish professionally, honest and he went out of his way to help where he could. Friendly & approachable. Would use again!!

Fantastic experience: I had a very good experience with Wards, they helped me get into my flat quickly and made the process so easy! Special thank you to Abigail who kept me up to date with everything, and answered any questions I had, nothing was too much of an issue. Thank you Abigail!

Fantastic experience: We would like to thank Wards and their solicitors, Martin Tollhurst, for their part in selling my mothers property. They both guided us through what can be a stressful process. Always presenting themselves in a polite and helpful manner. We would recommend them most highly. We will appoint them for the sale of our house in the near future, and use their solicitor in the purchase of our next move. Do take the advantage of engaging their recommended solicitors, it helps to maintain continuity and piece of mind for the whole procedure. They were great, so thank you very much to the Maidstone team.

Fantastic experience: We choose Wards Maidstone as our estate agent and have to say they have given 5 out of 5 treatment from start to finish. We started with Caleb Freedom, who gave us all the time we needed and answered questions so we felt well informed on the process. And then we worked with Steven Sharpe, who is one of the most diligent works we have come across. Steven does what he says he will do when he says he will do it, and has an ability to make this happen. Lots of respect for these two. I would highly recommend them!

Negative experience: The worst agency posts houses for sale as being chain free when in reality they are not, they lie to you and try to conduct conversations over the phone, not by mail, so that they are not recorded. I suggest their help to the legal department to make sure they have you under control. Incompetent staff, they only know how to say sorry, I'm sorry. I bought a house through this agency, very dissatisfied, I was left with a one-year-old child and my wife with all their luggage on the street, I had to rent another temporary rental, they misled me. Flee, I don't advise you to buy with them, this is a scam agency.

Fantastic experience: Having decided at the last moment to rent out our UK property following a move overseas, we have found Abigail Cantrell from Wards has lifted most of that stress from our shoulders. Wards took professional photographs our property and found us a tenant within days of listing. We dealt mostly with Abi and found her to be very professional, knowledgeable, supportive, responsive with excellent communication skills and just a very likeable person. I would recommend Wards to any potential landlord.

Fantastic experience: We have used Wards Maidstone for the sale of our parents' house in Allington. They have been so professional from start to finish. I was recommended to go with them from friends who are buying, as they told me they are the most active in chasing for buyers' feedback and their professionalism outweighs their competitors by far. After contracting them to sell for us, I couldn't agree more on the sale side. Dan came to talk us through everything and value for us. He was super professional and clearly knows his market after so many years in the business. Steven has been my main contact since then, and he has been amazing. So friendly and chatty that you feel like you have known him for years. Extremely professional and just the person you want to get you through the process. A special shout out to these two, but the whole team is fantastic! Put your house on with Wards Maidstone. You won't regret it. I don't often leave reviews, but this one is worth leaving!

Fantastic experience: Lauren Epps was very prompt, very efficient and very positive with her work. She was an absolute superstar and highly recommended. Wards have been brilliant with me and the search is till on going to find our perfect home. Recommended estate agents.

Fantastic experience: I used Wards letting recently for a property in Maidstone that was not moving with another agent for over 6 weeks. They did a super job with proper photographs and getting it rented quickly to lovely people. Abigail Cantrell looked after things and she was great! A pleasure to deal with someone who gets on with what they say they are going to do, keeps you up to date and sorts problems out. More than happy to recommend and use again.

Fantastic experience: Im happy to recommend Wards Lettings. We have used their services twice now and been extremely satisfied both times. Erika and Abby in particular were professional and responsive at all times, found us tenants quickly and took care of all the necessary enquiries. From a personal point of view I ask for professionalism, honesty and communication and I was happy with all three. Thank you to the team Chris White

Fantastic experience: I sold my property recently in Maidstone with Wards. Having been with two other Maidstone estate agents who failed to sell the property within 16 weeks, I was really disappointed and pessimistic. After a chat with Mark there, he was confident he could get the asking price and get the sale through in good time. I told him how I felt and he assured me that Wards were different to other estate agents. They managed to get me an offer at the asking price less than a month after it went online. It has now completed and i’m a very happy seller. Incredible work from Wards and their team! I wish I had contacted them sooner! Thanks so much.

Fantastic experience: Had the absolute pleasure of speaking to Liam. Very knowledgable and honest throughout while looking for my first home. Would definitely recommend to anyone in the Maidstone area buying. Can’t thank him enough.

Fantastic experience: Absolutely brilliant team of people who are kind, compassionate and highly efficient. They dealt with the sale of our dear father's house on his passing ( our family home) with care and consideration and I and my sister would not hesitate to recommend them to anybody. Liam, Connor, Steve and other office staff all knew who we were when we phoned them, managed all developments smoothly and very capably and obviously have many years of experience. And let's not forget Caleb of course who started the ball rolling for us. Thank you, Wards for everything.

Fantastic experience: I have used Wards for over 6 years to let my property and I have always been extremely pleased with their level of service. Recently my property was re let after a very long term tenant left. Abigail Cantrell was my main point of contact for the transition which was seamless. Abi took great care of everything for me and kept me well informed every step of the way. I would highly recommend the services of Ward of Maidstone.

Fantastic experience: Abi helped me find a new tenant for my flat. She was very professional and friendly and gave good advice. I particularly appreciated the line of communication, she was always swift to respond. Thank you

Fantastic experience: I would definitely recommend wards to anyone that is looking for a place to stay. Their service is one of a kind. Abigail Cantrell provided us with one of the best services that words cannot fully describe. When we moved to Maidstone, we were overwhelmed and had countless questions. Abigail patiently guided us through every step, answering all our inquiries with kindness and professionalism. Her sense of humor made the process even more enjoyable. We are incredibly grateful for her support.

Fantastic experience: I find Wards very helpful, polite and proactive in letting our property. Abi Cantrell is a delight to deal with.

Fantastic experience: Thank you to Wards for helping me to rent my property. Abi Cantrell was extremely professional and approachable in explaining the process and getting things sorted. She was helpful throughout the whole process with keeping in touch and feeding back, also very knowledgeable. An excellent service all round.

Fantastic experience: Abigail was very friendly and professional and helped me and my partner all the way through our process of moving into our new home. Very happy and would recommend. Thanks so much! :)

Fantastic experience: This was our first time renting and it went so smoothly! Abigail Cantrell helped us so much, and ensured that we knew everything we needed and answered my hundreds of questions! Couldn’t recommend her enough.

Positive experience: My experience with Wards of Maidstone was excellent Steve Sharpe, Connor Atterton and Liam Budden worked relentlessly until our property was sold. Always friendly and informative when I needed to phone the office. I highly recommend Wards of Maidstone

Fantastic experience: Many thanks to the whole Lettings Team at Wards of Maidstone. Professional, patient and always happy and willing to help, special mention for Abigail who went above and beyond to keep things on track.

Fantastic experience: Abi Cantrell was incredibly helpful throughout the entire process. They were always quick to respond to our inquiries, provided excellent advice, and went above and beyond to ensure a smooth move-in. We are very happy with the service we received.

Positive experience: My experience of obtaining a flat with the flawless assistance from Abigail Cantrell was excellent. I will not hesitate to recommend her to any would-be tenant. Thank you very much Abi Razaq Kelani

Fantastic experience: We recently used Ward and Partners to Rent a property. Abigail was very helpful, efficient and amiable. Would highly recommend. The whole process was very speedy and efficient.

Negative experience: If I could give -5 stars I would. Purchasing my first property through Wards Maidstone was the single most stressful personal project I've ever been involved in. The lack of communication and co-ordination from multiple estate agents almost resulted in the deal falling through on several occasions. None of the estate agents earned their commission and they should all be put on a communication and coordination course. Buying your first property should be an exciting time in your life however this experience with Wards has been everything but exciting. The only positive experiences I had in this process was using their third party mortgage broker and Solicitors. I'd recommend these third party agents as the process was very smooth but not Wards. I won't be using Wards ever again and suggest you stay far away from all Wards branches nationwide but especially the Maidstone office.

Fantastic experience: Having recently sold my house, i wanted to give a special mention to Caleb Freedom. Caleb supported me all the way through my journey and was a huge support system during the tough time. He was always willing to answer my silly questions and picked up the phone whenever i needed. I always felt he was on my side and did everything in his power to push the sale through. Alongside being extremely personable, Caleb has been a great person and a huge asset to the Wards Maidstone team. Cheers Caleb

Fantastic experience: When I initially contacted Wards, Steven Sharpe was the first person I spoke to. He was very approachable, kind, professional, personable, upbeat and helpful during every conversation. He listened to what I was looking for within a house and took this into consideration when sending me through houses to view. I requested for Steven to be my point of contact as he made me feel comfortable and trusting compared to other members within his team. He explained things thoroughly without using hard sales techniques. He was always polite and remained positive, professional and well mannered throughout. I can't fault the experience Steven provided for me. Thank you Steven

Fantastic experience: My experience with Wards has been really positive. One of not many estate agents who will show genuine interest and will help you to find what you’re looking for. Liam is a very knowledgeable and professional agent who showed us a property more than once. Great communication and positive approach to clients. We will be back for more viewings :-)

Fantastic experience: Yet again I need to thank Liam for his help. When my purchase fell through he immediately had several properties lined up for me to view. Great friendly service.

Fantastic experience: Liam at Maidstone has been brilliant, after numerous attempts at selling my house, he managed to find me a buyer and went above and beyond to secure an offer. Great communication from Steve and the team at Maidstone, highly recommended!

Fantastic experience: I wanted to sale my property. The service received from Caleb was superb, fast response and actioned as soon as you make the contacts. He was listening and recommending throughout the valuation and further steps. He was very helpful. No doubt I would choose them again for any future properties

Fantastic experience: We contacted wards to do a valuation on our property. Caleb was nothing short of amazing, gave us all the information we needed without being overbearing, and took time to answer our questions and really understand our property. Highly recommend, a very professional and positive company.

Fantastic experience: From start to finish, my experience was nothing short of exceptional. Abigail C. was a true professional in the field- understanding my needs and preferences. The communication was smooth and she’s always ready to answer any question. I wholeheartedly recommend Abigail at Wards to anyone looking for a knowledgeable and competent agent who truly cares about client

Fantastic experience: We cannot begin to thank both Caleb and Leon enough for their help to find our new home. They did everything they could to keep us well informed throughout the entire process and for that, we are truly grateful. We couldn’t recommend Wards in Maidstone enough.

Fantastic experience: First but undeniably the best agent services I have ever received. From senior management Mark, front line agent Brandon to photographer Chris, valuable advice been given to me to bring out the best of my property to be put on the market. Their A1 brand name and trustworthiness in the field really have attracted impressive numbers of potential buyers to come. In sum awesome services !

Fantastic experience: We had the pleasure of having Connor helping us to find a new home, he was a star right from the start, he really did go over and above, Connor was always happy to help, we wouldn't hesitate to recommend Connor and Wards

Fantastic experience: Have been really helpful in the selling of my house. Lots of communication and Caleb in particular has been great at laying out all the options and keeping me up to date on what’s happening. Couldn’t recommend more.

Fantastic experience: We recently sold our 3 bed terrace through Wards and relocated to Wales. Despite a turbulent journey with the chain collapsing twice, the team at Wards did a fantastic job. Communication throughout was exceptional and nothing was ever too much trouble. Special mentions to Dan and Steve who were particularly helpful and professional throughout.

Fantastic experience: I’ve been dealing with Wards the last few months & everyone in the office has been great. We have mostly dealt with Steve and Connor, as first time buyers the whole process can be confusing but they have made the process so easy and have given us the time to go through everything. I would definitely recommend them to anyone looking to buy a home or even just to have a conversation about the process of buying a home!

Fantastic experience: A big thanks to all the team at Wards Maidstone & in particular to Libby who's now left, Connor , Liam, Caleb, Steve & Tina who I mainly dealt with for the sale of my property. Also thanks to Erika in the lettings department who was there for my back up plan should the sale not happen. Selling a house is obviously very stressful but this team were very helpful & informative at every stage. The marketing was very good & there was a lot of interest before they found the ideal buyer at a fair price to us both. Probably not the cheapest in Maidstone but you get what you pay for & I'd certainly recommend & use them again.

Fantastic experience: Steven Sharpe at the Maidstone branch has genuinely gone above and beyond, even before we had our offer accepted on a property in Allington. Each time we requested a visit to see the property, he has enthusiastically arranged this and met us at the property, and allowed us to spend as much time there as we needed. It is now only 2 weeks into the purchase of the property, and he has continues to be involved in the sales process to make sure our purchase is going smoothly. Everything he said he would do, he has done. So far it’s excellent service. Thank you.

Fantastic experience: Starting from the hunt for home, I had a great experience with Wards lettings, Maidstone. Was finding difficult with other agents, but Wards lettings came up with a hope for finding my new home. Special thanks to Abigail Cantrell who responded immediately with all the queries and came up with different properties at the right time with expected preferences which I gave her. And also to mention she has been providing me with at least one property every week for viewing which helped me to secure one at the right time. Thanks to Wards lettings and keep up the good work. Highly recommended.

Fantastic experience: I cannot begin to thank Wards and especially Abigail at the Maidstone branch for the best customer service experience from start to finish. Every step of the process was seamless and our house was rented out within a week of it being advertised which is just incredible. Keep up the amazing work and hope a lot of companies can use your customer service model to improve their customer experience.

Fantastic experience: I was recommended by a neighbour who was selling their house with Wards, having had a bad experience with another letting agent my first point of contact was with Abi. I was very impressed with how professional she was, she really listened and reassured me so I made my decision to let my house with Wards based on my first conversation with Abi. I can highly recommend Wards Lettings Team who are all extremely professional and efficient. Having listened to my requirements they were very selective on the prospective tenants they arranged viewings for on my house. I was delighted they found a perfect tenant for my home, they kept me informed throughout via phone calls and email and the whole process went smoothly. Many thanks to Erica, Abi and Molly for all your help and support throughout Kerry

Fantastic experience: We've recently used Wards to let out a property. Abi, our main contact has been very professional, helpful and great at communicating with us throughout the process. Thank you Abi would highly recommend their lettings service.

Fantastic experience: I booked viewing for a property with Molly. I was running late and despite her time constraints she accommodated the viewing just before 6pm. She made the process so quick and easy, from prompt response to emails, returning calls and managed to work around some admin difficulties to ensure I moved into the property a week later. So much of the stress around moving was lessened through her friendly, efficient and “can do” attitude. I can only highly recommend. Thank you Molly!

Fantastic experience: Wards are the best estate agents in Kent. We have sold our house with them, and they also helped us to find our new dream home. Steve helped us to sell our house. He has been very professional and knowledgeable and he found us the best buyer. Using Pete, the mortgage adviser, was the best decision. His knowledge is impeccable. We trusted him from the first second. We previously discussed with 4 other mortgage advisors and we were losing our hope that we can actually find someone who cares about the job. He was always on top of everything, he always replied quick to our queries and he is extremely professional. We have also worked with Jo, who helped us to find our dream home and we can't thank her enough. We also want to say massive thank you to Tina who kept us in the loop all the time and helped us so much during this time. We have previously dealt with other competitors and we have been given misleading information or no one was giving us any updates. With Wards, everything went so smooth and perfect. You guys are the best and if we will ever sell or buy, you will be the only estate agents we will contact. Thank you!

Fantastic experience: I had a lovely experience as a first time buyer through Wards Maidstone. Connor is always very friendly, positive and professional. Being helpful and accommodating to organising viewings over the weekends and going the extra mile. He has great communication, answering any questions I have raised and keeping me informed through this process. Thank you Connor.

Fantastic experience: From the moment we met Abi at Wards she was very professional and knowledgeable about the service we needed and gave us guidance on the best product to take. Regular communication was there to ensure everything was achieved in a timely manner. Thank you.

Fantastic experience: We cannot praise the experience that we had of Wards Maidstone highly enough. From sales falling through to the discovery that the inherited property we were selling was virtually unsellable Wards never gave up and never let us down. Mark and the team in the Branch were so approachable and helpful professional to end. Tina our sales progresser was absolutely fantastic. She worked so hard to help us and our buyer get the sale over the line. I was always kept up to date and I always felt that Wards as a whole wanted the best outcome for us. Tina was so friendly, understanding and most importantly calm. I really don't think another agent could have got this sale done. I think it's fair to say that as Wards Maidstone got our sale completed that they can probably get any property sold!

Fantastic experience: I'm delighted with the service provided by Wards Property Management Agency during my property purchase. Their in-house services are excellent, and the staff have been incredibly helpful throughout the process. Special thanks to Steven and Mark for their friendly assistance, and to Peter, the mortgage advisor, for his invaluable guidance. The team's professionalism and support made what could have been a stressful experience much smoother. I highly recommend Wards to anyone looking to buy a property. Their comprehensive services and dedicated staff truly set them apart.

Fantastic experience: I started using wards only last week Aj had booked me in last minute for a viewing as I had so many estate agencies let me down and had such little time to vacate my property. Abigail had informed me what was needed every step Of the way I did not have to chase or enquire once! I truly believe this is the best agency and will be using Wards going forwards. Thank you Abi for all your help in love with my new home

Fantastic experience: My experience has been extremely positive. Steve Sharpe in particular has been particularly helpful - his communication has been outstanding and his efforts to find me a new house (letting me know when new properties hit the market and organising viewing appointments in a very timely manner) and sell my flat (ringing me to let me know how viewings have gone straight after) have been very much appreciated. It was his efforts that led me to recommend Wards to both family (my parents opted to used Wards to sell their property, and were as impressed with Lola Bibby’s initial presentations as I was) and friends. I couldn’t recommend Steve and Wards more highly.

Fantastic experience: I have been a customer as a Landlady for years and am very happy. I am kept informed at all times when dealing with my property and my tenants. They are efficient but friendly. I feel they represent my interests while looking after the tenants. Would recommend!

Fantastic experience: Thanks to the Wards Letting agent, Maidstone. Special mention to Abigail Cantrell who has helped us through which made the whole process of moving in incredibly smooth and easy. I highly recommend them to all who look for professional support in search of a new home.

Fantastic experience: I had excellent experience with wards lettings. Abigal helped in renting a property, professionally and friendly manner. She is always approachable and clarify al the enquiries regarding renting and payments. I can say she understood our preferences and really support throughout the procedure. She answered the phone at always. I hope to use this company in future as well.Thank you very much Abigall. I highly recommend her and the Wards lettings for everyone. Thank you so much

Fantastic experience: We are about to move in to our new home, and despite it is quite the distance, over 100 miles, the whole process was extremely smooth and efficient, from just searching up until signing the tenancy agreement. So big thank you to Wards, and a special thanks to Abi, who was friendly and helpful from the start, supporting us through the whole process. Thank you for making it as easy as it can be!