Thornley Groves Estate & Letting Agents - Monton

Fantastic experience: Ellie met me at the property I was viewing and was very friendly and informative, came back with an appointment straight away and followed up the next day great service

Fantastic experience: I have 2 properties that I rent with TG Monton. I have been with them for many years and in comparison to other agencies I have experienced, their service is second to none. Efficient communications and highly competent staff have enabled me to manage my properties whilst sometimes being out of the country. This is a trustworthy team - particularly Lucy Clegg and Olivia Scallanallsey.

Fantastic experience: thanks so much for all of your help olivia. service was great!

Fantastic experience: Delci is a great property manager! I would highly recommend Thornley Groves.

Fantastic experience: wanted to thanks kelly for being prompt courteous and knowledgeable on our recent viewing with Thornley grove

Fantastic experience: Lovely lady came outside to give my Labrador a package of treats. Not something they have to do at all but just a nice friendly gesture from what seems like really good organisation. Even a little thing like that would really make me want to use Thornley Groves if I were to sell.

Fantastic experience: Daisie Eaton provides a wonderful service. I have been with TG for several years now and am very happy with the service. Thanks to Daisie for handling everything with care and attention.

Fantastic experience: Great experience with Thornley Groves, especially Lucy Clegg. She’s been fantastic throughout—always quick to respond to emails and very prompt at dealing with any issues or questions. It made the whole process much smoother and less stressful. Highly recommend her and the team.

Fantastic experience: I had a second viewing booked after having offer accepted to measure up, really easy booking with Ellie who’s been so helpful through the whole process, and Kelly was lovely meeting us for the viewing, very hospitable and made it a nice experience for us.

Fantastic experience: Kelly's really knowledgeable, responsive, and easy to talk to. She makes the viewing process feel simple and stress-free, explained everything clearly, and always on top of the details. You can tell she genuinely cares about her clients and goes the extra mile

Fantastic experience: A really refreshing experience with an estate agent! Kelly was really personable, and patient. I felt like no question was too difficult and that answers were honest... Has given me confidence to use this estate agents over others I have come across during my housing search.

Fantastic experience: Lucy helped me so much with the moving. She is professional and very helpfull!

Fantastic experience: I had the pleasure of viewing a property with Kelly McDermott. She was friendly, professional, and very helpful throughout the process.

Fantastic experience: Delcie Barlow is it property manager and is very friendly and super quick at dealing with any problems that may arise. She's a credit to the company.

Fantastic experience: We’ve used Thornley Groves to both sell our existing home and to view potential new properties. The entire team have been a dream to work with. Daniel who came to value our property was polite, professional and incredibly knowledgable. He explained everything as he went along so we understood exactly what was happening without ever feeling ‘spoken down’ to. We have also met Kelly, who completed a viewing at our home as well as showing us another property. She’s warm and well -informed and obviously very experienced and confident in her role. We felt able to speak candidly and to communicate our wants and needs clearly to the whole team and have had an overall wonderful experience

Fantastic experience: Kelly is absolutely a brilliant person I ever met. She is affable just like one of my old friend. She definitely done the good job throughout the viewing

Fantastic experience: We had a great experience with Kelly McDermott. She was friendly, professional and made the whole viewing feel relaxed and well organised. Communication was clear throughout and there was no pressure at any point. Thanks Kelly!

Fantastic experience: Kelly was absolutely wonderful throughout our viewing. She is a genuinely kind, warm and professional lady who made us feel very comfortable and well looked after from start to finish. Kelly took the time to explain everything clearly, answered all of our questions patiently, and made the whole experience very smooth and enjoyable. We really appreciated her friendly attitude and attention to detail — it made such a difference when viewing a property. Thank you so much, Kelly, for your help and support. It was a pleasure meeting you!

Fantastic experience: I've had 2 property viewings with Kelly McDermott and both were very positive experiences. On both occasions we were early and Kelly was already there waiting with a smile. She's very professional with a warm personality and was able to answer all our questions. Highly recommend!

Fantastic experience: Excellent customer service from Kelly McDermott! A real breath of fresh air! Very professional and helpful.

Fantastic experience: Delci was my property manager during my rental, and she was absolutely amazing. She was always friendly, professional, and incredibly informative, which made the whole process completely stress-free. Everything felt like a breeze with her managing things. She was always on the ball, and any query or issue I had was handled quickly and efficiently. I couldn’t recommend her more highly.

Fantastic experience: Kelly was fantastic throughout the viewing, she was very prepared and ready to show the property, with a great attitude and friendly approach. Any questions we had for the vendor were answered within the hour. Great experience booking and viewing the property!

Negative experience: Very poor. We have reported a number of issues and they are still not resolved. We are living in a property with anti social behaviour and a drug problem and they do not care. They are very happy to take money off you but very slow to sort things

Fantastic experience: Had a great viewing experience with Kelly McDermott. She was friendly, professional, and took the time to answer all my questions. Really appreciated her approach.

Fantastic experience: We had a great viewing today with Ellie in Monton village. She was very friendly and approachable, and had excellent knowledge of the local area, which was really helpful. She made the whole experience feel relaxed and informative. Would highly recommend.

Fantastic experience: We have viewed a few properties with this estate agents and have had Kelly McDermott show us around and she has been incredible, so helpful so lovely so polite. Highly recommend:)!

Fantastic experience: Lucy Clegg always been really helpful, taking time to explain the Buy to Let processes and getting back to me in a timely manner. Very please with Thornley Groves services and team.

Fantastic experience: Great service from the initial appraisal through to completion from Clare, Daniel and Ellie at the Monton office They had buyers lined up to view and I accepted an offer within 1 week with a completion in less than 10 weeks. They kept me up to date and informed at all times. Highly recommended.

Fantastic experience: Clare, Ellie, and Dan were absolutely fantastic help in getting my property sale over the line. They were responsive and pro-active in keeping everything moving. When faced with an unexpected setback (a water leak leading to ceiling collapse), they were incredibly helpful, offering advice and support along the way. Would use again in a heartbeat.

Fantastic experience: Delightful team at the Monton office, Kelly McDermott was lovely to meet and helped me with everything I needed for my viewings! Amazing services, highly recommend

Fantastic experience: Delci at the Monton Branch has been absolutely brilliant managing my property. She is very knowledgeable and always available to answer any questions I may have. I would most definitely recommend!

Fantastic experience: Ellie Milnthorp, thank you for your assistance during our viewing. Friendly and professional service in the same time with all the information what you need before you make any important decisions.

Fantastic experience: Brilliant experience yesterday with Ellie Milnthorp to view a property. She was informed, friendly and approachable. It was a pleasure meeting you! Thank you for your help and for answering my questions.

Fantastic experience: I’ve been using Thornley Groves for many years for my properties. Daisie always responds promptly and resolves my problems

Fantastic experience: We are pleased to provide a reference for Kevin Russell from the Monton branch. Throughout the entire process — from our first viewing to finally receiving the contract several months later — Kevin remained consistently available, responsive and supportive. He replied to every email promptly, stayed polite and professional, and guided us through every step with clarity and patience. His communication was reliable, his attitude genuinely helpful, and his approach significantly improved the whole experience. We highly recommend Kevin for his professionalism and outstanding service.

Fantastic experience: Olivia, who is my Property Manager at Thornley Groves, has been outstanding to deal with. Every issue I’ve raised has been handled quickly and efficiently, without me ever needing to chase. She keeps me fully updated from start to finish and always checks back in to make sure everything has been completed properly and that things are okay on my end. She’s friendly, easy to talk to, and never makes me feel rushed on the phone. She takes the time to explain things, listens, and genuinely cares about getting things sorted. Her communication is excellent, and she consistently goes above and beyond to make the whole process smooth. I’ve dealt with quite a few people in property management over time, and while most have been fine, Olivia really stands out. I genuinely appreciate the extra effort and care she puts into everything — it makes a big difference.

Fantastic experience: Ellie Milnthorp was super nice and helpful showing us around the property. Everyone in the office was always super helpful any time I called with an enquiry. Process was smooth and timely, I would recommend Thornley Groves any time.

Fantastic experience: Great communication! Lucy Clegg is very professional and helpful.

Fantastic experience: Recently went to a viewing with Kelly McDermott. She was welcoming and friendly since arrived and was very helpful to answer questions about the property.

Fantastic experience: Had a viewing with Kelly McDermott, very friendly and informative answering any questions about the property. Have already booked another viewing with her.

Fantastic experience: The agent was very polite and professional and had a good structure when showing the property. Agents name was Kelly McDermott

Fantastic experience: Kind and lovely agent Kelly McDermott awaited very patiently. She brought a bright vibe to a viewing even on a dark night. The steps were simple and she helped me with the viewing easily.

Fantastic experience: Thornley Groves were excellent agents when renting a property from them, especially Lucy. They were prompt to reply to any questions we had and always resolved any issues we had with the property quickly and transparently. Would recommend.

Fantastic experience: I recently completed my tenancy process with Thornley Groves, and I couldn’t be happier with the service I received from Kevin, Amber, and Lucy were all incredibly helpful, professional, and attentive from start to finish. They kept me updated at every stage, answered all my questions promptly, and made what could have been a stressful process feel smooth and straightforward. it genuinely made a difference and helped everything run seamlessly. I’d highly recommend the team at Thornley Groves to anyone looking for a reliable and supportive letting experience.

Fantastic experience: Kelly, Daniel, Ellie and all the team at Thornley Groves have been amazing. From viewing potential homes to securing the one we have just moved into today, they have been so personable and efficient. Thanks so much for everything

Fantastic experience: I’m very happy with the services offered to me by Thornley Groves. I’m particularly grateful to have Lucy Clegg manage all my properties as it really helps with communication and coordination. She’s always quick to respond and I feel is very respectful of both the tenant and the owner.

Fantastic experience: Kelly was great on the viewing, very pleasant and unhurried. Looking forward to meet her again

Fantastic experience: Thornley Groves are the best estate agents I have ever met. This is my second tenancy experience and at the beginning I was a bit confused, but as things progressed, I realised how kind and supportive they are to their customers. Their service was always on time, and what impressed me most was that they guided me through every step of the process. I especially appreciated the helpful checklist they sent to make sure I had notified all the necessary parties about my change of address. The staff were incredibly patient and responded to my many emails without hesitation. I would highly recommend Thornley Groves to anyone.

Fantastic experience: Thornley Groves team made our move into our new rented home feel smooth from start to finish. Kevin, Lucy and Amber were all friendly, organised and quick to help whenever we needed anything. They kept us updated at every stage, explained things clearly and made the whole process feel far less stressful than we expected. From the first viewing to the moment we collected the keys, everything was handled with care and attention. We felt looked after throughout, and it was clear they all wanted the move to go well for us. We’re really grateful for their work and wouldn’t hesitate to recommend them. Thank you so much!

Fantastic experience: Amber, Kevin and Lucy are highly professional and supportive. This team at Thornley Groves is highly recommended!

Fantastic experience: Claire & her team at the Monton branch of Thornley Groves could not have been more helpful & supportive during the process of selling our flat, always willing to go the extra mile during a very stressful journey.

Fantastic experience: Delci Barlow has provided exceptional property management for my letting property. Her professionalism, clear communication, and expert advice have made the entire process effortless. She handles every detail efficiently and ensures the property is always well cared for. I highly recommend Delci for reliable and knowledgeable property management support.

Fantastic experience: I’ve been with Thornley Groves for a few years now, and they’ve always been great to deal with. The service is consistent, professional, and efficient. Daisy Eaton, has been especially helpful, quick to respond and really proactive in sorting things out. It’s been a genuinely positive experience throughout these years.

Fantastic experience: I had a great experience with Thornley Groves in Monton. Kelly was absolutely fantastic when showing me around the property — super friendly, funny, and made the whole viewing really enjoyable. She was knowledgeable about the place and answered all my questions with ease. It’s not often you come across someone who makes a property viewing this relaxed and fun! Thanks again, Kelly, for all your help — you’re a credit to the team.

Fantastic experience: Kelly was very friendly and helpful in showing me around an apartment in Roe Green.

Fantastic experience: I would like to thank Kelly for the viewing we had earlier today. They were extremely welcoming and were easy to talk to. I would definitely recommend using Thornley Groves.

Fantastic experience: Extremely helpful staff, with a special mention for Daisie and Khira, with great communication and advice on all aspects of being a landlord, dealing with the tenants etc. Very happy with the service.

Fantastic experience: This is the second time I have used Lucy and Kevin, each time they have made the whole process so easy and smooth! Kevin also really went above and beyond for some favours I needed help with. I couldn’t recommend them both enough and I will be continuing to use them in the future!

Fantastic experience: TG were really helpful through the entire process. Kevin and Lucy were very thorough and supportive. Would recommend.

Fantastic experience: Kelly McDermott was a very bubbly and lovely agent. She was ready to answer any questions. For the ones she did not have an answer for right away, she followed back once she obtained them. I enjoyed meeting her.

Fantastic experience: Being in the business of property for few years now I can say that meeting a professional person like Kelly McDermott today was absolutely a pleasure, wonderful person to deal with, excellent experience during the viewing very well prepared and informative.

Fantastic experience: I recently viewed a property with Kelly McDermott, and she was absolutely wonderful. From the moment my dad and I arrived, she was friendly and welcoming, which made the whole experience very comfortable. Kelly was also extremely well-informed about both the property and the surrounding area, and she answered all my questions with ease. Her professionalism and approachable manner really stood out. I’d happily recommend Kelly to anyone looking for a helpful and knowledgeable agent

Fantastic experience: Lovely Kelly from the Monton office who showed us ariund was very informative and patient. One or two things she wasn't sure of...told us and followed up.

Fantastic experience: Kelly showed us around a property and was extremely friendly and helpful. She answered all of our questions and is an asset to the team.

Fantastic experience: I have been renting with Thornley Groves for over 25 years. They have also been attentive when I have an issue. Delci Barlow for the past few years has always made sure any problems were dealt with quickly and very efficiently. When Delci makes a house visit she friendly and always asks if every thing is fine

Fantastic experience: Kelly McDermott was very friendly and knowledgeable on our viewing today, she answered all our questions if she could and found out any answers she didn’t have to hand.

Fantastic experience: We are selling our home with Thornley Groves and Kelly McDermott has done most of our viewings. We’ve had a fantastic service all round! Kelly conducted our viewings professionally and she presents herself as bubbly and approachable which we feel really helped towards the sale of our property. We always received viewing feedback very promptly, and would recommend Thornley Groves to any sellers. Thank you ☺️

Fantastic experience: Thornley Groves (TG) has acted as our Agent for the last several years. We have a good working relationship with them. Our dealings are mainly with the Relationship Manager, Lucy Clegg (LC) who we have found to be pleasant and friendly but also very professional. Full marks to LC and TG.

Fantastic experience: Couldn't be happier with the experience renting with Thornley Groves Monton, big thank you to Lucy, Amber & Kevin for there outstanding service and professionalism. Well done. I.Haslingden.

Fantastic experience: Daisie provides excellent customer service — always responsive, helpful, and professional. She ensures all queries are promptly addressed, and her dedication truly stands out. I hope the company values and retains her as i have seen high turnover of the property managers

Fantastic experience: I first viewed an apartment with Kevin, and I was in quite a rush on my first interaction, despite this he was so lovely and helpful and he stopped to properly introduce himself and shake my head, which no other viewing agent has bothered to do before. I applied for another one of the properties and met with Kevin again he was so helpful and showed me around to some others in the area following my budget and what I was looking for. He was so kind and I really appreciated all his help.

Fantastic experience: I've been renting with Thornley grove for a while now and I just want to thank Daisy Eaton. She has been very understanding and attentive. Had a leak in my apartment. And daisy got someone to come round same day and get my water back up. It was late in the day aswell thank you so much daisy! It was a pleasure dealing with you and thank you for sorting this.

Fantastic experience: We are a landlord who own some properties across Manchester and Lancaster that are managed on our behalf by Thornley Groves. We have been working closely with Katie Garner who has been nothing short of incredible. She has always been responsive, keeping us updated on important issues and addressing tenant maintenance requests promptly and ensures minimal disruption to tenants. Its an absolute pleasure to work with Katie Garner and I highly recommend her for her professionalism and dedication. Thank you for all you do for us Katie. From JMP team

Fantastic experience: Thornley Groves Monton have been excellent with helping my partner and I secure a property to rent. We first spoke to Kevin, who was inredibly informative, listened to and understood what we were looking for, and was constantly excited to show us new listings as they came up. Once we had found a great match, Lucy assisted us with administration and kept us frequently updated with the progress of our reference checks. She was also able to accommodate our move in date, as well as helping us with how to set up utilities and providing us with meter readings. As first time renters in an unusual situation we had lots of questions, but both Lucy and Kevin were able to assist us and we feel our experience with the estate agent has been wonderful. We look forward to moving in soon! Edit: Lucy Clegg has been a great help in closing our tenancy following purchasing a property. She was quick to respond and attentive to our situation and overlap between moving in and moving out dates. We would recommend her and Thornley Groves anytime.

Fantastic experience: I viewed a house with Kelly McDermott this morning, she was lovely! I didn’t need to ask any questions as she had already covered all the answers! Very personable and really put me at ease in the house viewing progress ☺️

Fantastic experience: House viewing with Ellie Milnthorp. Communication with the office was great when booking the viewing. On the day Ellie was really helpful and well-informed and made sure we had a really good understanding of the property.

Fantastic experience: Viewed a house this week with Kelly McDermott. She was amazing! Always so friendly and knew everything about the property.

Fantastic experience: Every Letting Officers ( including Kevin, Lucy, and Amber) that worked with us during our renting process were wonderful. Responses were quick and we got good guide. Also, the new status of the flooring (carpet), curtains and newly painted walls were wonderful. Albeit we have reported few identified issues such as light bulb not functioning in the toilet, lack of heater in one of the bedrooms, and lack of lock in the bathroom door (and the door not properly shutting well), we are hopeful that these will be sorted soonest. I still feel a 5 star is okay for our current experience with Thornley Groves and we hope this experience continues.

Fantastic experience: Lucy was a really great help throughout our tenancy process, making things stress-free and easy. Thank you!

Fantastic experience: Had a lovely house viewing experience with Ellie Milnthorp today. She was professional, approachable, and really lovely to deal with. She answered all our questions with patience and made the whole experience smooth and comfortable. Highly recommend!

Fantastic experience: Very friendly staff. Kelly showed us around a property and was open, honest, and genuinely had our best interests at heart. She is clearly passionate about what she does, and her warmth really shines through!

Fantastic experience: I had a fantastic experience with this company. The agent, Kelly McDermott, was extremely helpful, professional, and clearly knowledgeable. She made the whole process smooth and enjoyable. I have a few more viewings scheduled with them, and I’ll definitely be hoping to have Kelly guide me through those as well.

Fantastic experience: Kelly McDermott was very helpful, informative and engaging during our viewing of a property through Thornley Groves.

Fantastic experience: This morning I had a viewing with the lovely Kelly. She is truly amaizing at what she does - her customer service is of the highest level. She creates such a beautiful vibe, showing that business can be led with laughter and an easy-going attitude, which made the whole experience a real pleasure. I truly hope we will meet again soon.

Fantastic experience: This review is purely for Delci herself. We have recently had a change of property manager for our rental properties and Delci Barlow has been a pleasure to work with. She has really stood out with her can do attitude and her responsiveness when dealing with issues. Just by ensuring she always responds to our emails- even just as an acknowledgement, this helps put our minds at ease and makes the whole process much less stressful. Thank you Delci.

Fantastic experience: Kelly was brilliant! She gave us plenty of time to look over the property and answered all of our questions.

Fantastic experience: I have been under Thornley groves for quite some time, never had an issue with this agency. Delci Barlow is amazing, super helpful and attentive to any queries you may have. I reccomend letting with company!

Fantastic experience: This was our third viewing of the day and our little one was very much done with the whole ordeal. We got to the viewing and was welcomed by Kelly at Thornley Grove and she was an absolute pleasure! She enthusiastically greeted us and interacted straight away with my son. He suddenly became excited to see the house. She was laid back, not pressurey and was very knowledgeable about the house and the area. An overall pleasant experience!

Fantastic experience: I have recently moved into a flat managed by this agency. So far good experience. Lucy has been very helpful and responsive to all my questions and queries.

Fantastic experience: We recently viewed a property with Kelly and she was brilliant! Super friendly, welcoming, and full of knowledge. She explained everything clearly and made the whole viewing feel relaxed and enjoyable.

Fantastic experience: We recently viewed a house with Ellie Milnthorp. She was very friendly, came prepared with information, and gave us plenty of time to walk around the property without being pushy. Thank you for the help, Ellie.

Fantastic experience: Thornley Groves have recently let a property for me which is being managed by Daisie. So far I’ve found Daisie to be extremely friendly and approachable. She’s delivered on every request I’ve made of her and is organised and professional. The property is in safe hands with her!

Fantastic experience: TG have been amazing so far with the letting of first BTL property in Bolton. Kevin, Amber and Lucy are very responsive and great at what they do. Thank you.

Positive experience: Been with this company for 3.5 years now having taken over our previous agent (who were excellent). Mixed views on this company. Mainly due to a lack of consistency with the many property managers (around 9/10 in total). Having said that, our current Property manager Daisie has been friendly and helpful. She’s been attentive, responsive and proactive with communication so far. Which is really all we need. Thanks for the support Daisie. Chris

Fantastic experience: I've recently viewed a property twice, both times with Kelly and both times she has been incredibly friendly and helpful with plenty of knowledge about the property.

Fantastic experience: I’ve been viewing properties to buy, and Ellie has been so helpful with Thornley Groves properties. She’s been considerate during walk-arounds and followed up my questions by email so quickly. I have really appreciated her service!

Fantastic experience: Had a viewing with Thornley Groves (Monton) today and Kelly McDermott was very friendly, helpful and informative. She was very professional and attentive. Highly recommended..

Fantastic experience: We had two property viewings at the end of a long day of viewings and the viewing agent, Kelly McDermott honestly made it so much better! She helped us learn more about the area, was super positive and chirpy which always helps! 10 out of 10, thanks Kelly!

Fantastic experience: The customer service I received today can not be faulted, as a first time buyer viewings can be daunting but from the moment I turned up to the property Kelly McDermott was warm and welcoming, making me feel comfortable and answered any questions I needed to know.

Fantastic experience: Looking at buying a house for the first time and was shown a lovely property. Kelly McDermott showed us around and she was very knowledgable on the property and answered all the questions we had. Kelly even said if the property wasn’t to our liking that she would email over other properties that we might be interested in. Very happy with the customer service Kelly provided!