Express Estate Agency

Fantastic experience: From the first contact, Lola was and continues to be the anchor that i needed. She literally held my hand through the whole process and no question was ever made to feel silly. Thank you Lola (and Ryan deserves a mention too!).

Fantastic experience: Express estates did everything they said they would do and cannot fault them made selling my property so easy and many thanks especially to Joseph

Fantastic experience: Lola Fantom was a delight to deal with, I asked her to repeat what she had said over the phone to me in an email, as I was rather emotional with the news and she did it with easy to follow instructions. Thank you Lola.

Fantastic experience: Will Kenny has been amazing throughout the process! Made the selling process very easy for us and communicated with both ourselves and our buyers very efficiently! Can not thank him enough!

Fantastic experience: Lucy helped me through the process of placing an offer of our dream house. Very professional and thorough.

Negative experience: Initially started off positive when trying to sell my house. Soon learnt they are full of false promises, promising to sell your house in 30 days, stating they will only arrange viewings with vendors in a position to move but this became apparent it wasn't true, try to get u to reduce ur price frequently. When I rang to say I wanted to take my house off the market I was told it had already been removed but at no time had James contacted me neither has he returned my call on the 2 times I have rung wanting to know who and why they decided to remove from the market before I had rung to remove it. Also only estate agent I know that adks for some money up front to start the ball rolling. Any other estate agent it's no sale no fee and payment on sale. Seriously would not recommend this estate agents and James has been shocking at keeping in contact, returning calls etc. Boycott in my opinion

Fantastic experience: Express have been excellent from beginning to end communication was outstanding nik & josh plus the lady in customer service unfortunately I don’t remember her name have been excellent in keeping me updated with everything and always willing to help I strongly recommend these people and company because at the end of the day they get the job done which is what it’s all about

Fantastic experience: Very helpful, explained everything in a professional manner, answered every questions we asked and made as feel very comfortable

Positive experience: Nikola was very friendly, knowledgeable and informative.

Fantastic experience: Express were our sellers solicitors not ours. But joe was amazing. Keeping us updated and chasing paperwork for us.

Fantastic experience: I would rather give feed back when house is sold but so far so good.

Positive experience: Express Estate Agency have been good to work with in selling our house. Carmine, our dedicated sales progressor, and the rest of the team have remained positive in a challenging market. Thank you.

Negative experience: This company are not to be trusted, they will target sellers who have been on the market already with other agents, they will go to great lengths to get the property on the market, making over exaggerated claims about their unique buyer pool, distancing other agents by false claims about the agents poor performance. Once listed they put forward low offers from cash buyers, hoping that people are desperate enough to accept. Beware!

Fantastic experience: Very good communication and all the information provided. Many thanks. All the best to all of you. Ioan Driment

Fantastic experience: Following the meeting with Rhianna I was assigned Robert. I am extremely grateful to Robert. He helped find a conveyancer and then made sure the sale stayed on track. When the process stalled he rang the buyers solicitor and put it back in to gear. Process was quick and efficient, and I appreciated the face to face zoom meeting with Rhianna. I really liked the enthusiasm expressed about the property and honest advice given. She made the processes and options very clear and I'm ready to proceed.

Fantastic experience: All staff provided support and assistance where necessary . Well recommended.

Fantastic experience: The agent James is polite and helpful knows how to explain everything so that you understand what is happening plus how things will progress.

Positive experience: Good, but communication could be improved, too may phone calls unanswered and slow or no responses to emails.

Fantastic experience: Amy is lovely to talk to, very informative but not pushy in any way.

Fantastic experience: The understanding, friendliness and help from both Rihanna and Lola from Express has been so beneficial (helping to calm little niggles and doubts, to explaining afew times what to do/what will happen, just basically understanding our situation and giving us the support we need has been phenomenal). Just wish they both could have seen us through from start to end instead of to different departments, but our current agent Rob is becoming just as friendly and helpful as the two ladies (hopefully it'll end on a positive note for us ). UPDATE Robert peake turned out to be just as nice as the two ladies. With a combined friendly help for Rihanna, Lola, Robert and Harry (DCLaw) our experience of selling our home turned out to be a pleasant one. Thank you all!

Fantastic experience: Happy with what we were told by Adam. Explained clearly how the procedure will work.

Fantastic experience: Great service and they are true to their name, very express service. First class.

Fantastic experience: Amy was very friendly and talked me through the whole process of selling our property. Didn't oversell and was very clear on expectations and fees payable

Fantastic experience: Very professional meeting. Everything was explained clearly and questions answered fully.

Negative experience: I am extremely disappointed with the Sales Progressing team. Communication was poor, updates were lacking and my calls and emails went largely unanswered until completion. The only individual who provided meaningful assistance was Max Carter.

Fantastic experience: James was very supportive and professional. Kept me informed every step of the way.

Fantastic experience: Anderson is very professional and polite agent. He was always available during our experience with Express Estate Agent and very helpful on resolving any issue arise. I highly recommend him as an agent if you are buying or selling. Thank you all

Fantastic experience: This was my first time buying a property, Carmine was very helpful with everything that had to be done. Any questions he answered promptly. Thank you for making this experience as enjoyable as possible.

Fantastic experience: Very professional and knowledgable and helped me come to a decision about our property and feel confident they can help.

Positive experience: Good conversation, as arranged by reception, following a telephone call enquiry. Professional manner, full of info. Very helpful

Negative experience: Got a call throughout the whole sale probably 3 times with information that I already knew from the solicitors and sellers. Never got a response back via email or the text service regarding sales progression when I needed access to the property … booking the viewing initially was easy as all online and direct with the seller.

Fantastic experience: To start with I was speaking to a few people but then Finley took over and everything went smoothly up to the offer … he was professional, responsive, prompt and got us a good offer. Now moving over to the closure team to do the solicitor paperwork etc.

Fantastic experience: Leva was very good, friendly, informative and sensible - she didn't try to hard sell.

Fantastic experience: Isobel was very professional. She explained everything thoroughly and had a pleasant demeanour.

Fantastic experience: Ryan Dillon was very helpful and easy to communicate with throughout the whole process.

Negative experience: Absolutely unproffesional and dishonest agency.Kept making up lies to extend my contract when they failed to sell the property.Then when the contract finally ended they kept the property against my will as advertised for 6 more weeks. Nearly 3 months later when I was browsing on Rightmove my property was still there and when I emailed the sale person he had the audacity to tell me that I rung him to ask him to put it back which was an absolute lie.They will come up with big promises and make it sound that sale for the asking price is achievable and then will keep asking you to reduce it.Absolute disgrace is what my personal experience was.Hopefully others received better service.

Negative experience: Appalling service. Conned me into thinking the previous agency were doing it wrong and made promises to sell within so long. Put pictures on and was told I'd be updated and contacted every 2 weeks no matter what. From November to January heard nothing. Not one call was made to me. Yet pestered me and pestered until I went with them and they also wanted 150 upfront for conveyancing team with them. I decided to use my own solicitor and they didn't seem bothered about my sale after I told them no to the 150. Very pressured in the beginning and ott and then nothing. Avoid

Fantastic experience: Daisy Brown was excellent and very pleasant, explained the process clearly.

Fantastic experience: Fantastic communication Helpful and lovely to deal with. Highly recommend and stick to their word. Thank you.

Fantastic experience: Jamie was bubbly and had lots of knowledge on the housing market.

Fantastic experience: Up to now very responsive service and friendly, knowledgeable consultant.

Fantastic experience: We had a quick response to our engaging them and the team were very polite and helpful. We found James Latham caring and supportive and they got results.

Fantastic experience: James was extremely helpful in handling our enquiries for a successful offer on our chosen property. Returned all our calls promptly, answered all questions.

Negative experience: !!Extremely disappointing and unprofessional experience!! After this agency explicitly accepted our offer to purchase a house, we proceeded in good faith with the entire process, investing time, effort, and money. Only later were we informed that they had supposedly accepted another offer instead. No proof or transparent explanation was ever provided. This situation shows a serious lack of honesty, communication, and professionalism. Buyers should be able to trust an agency once an offer is accepted, and unfortunately, that trust was completely broken in our case. I would strongly advise others to be very cautious when dealing with this agency, as our experience was misleading and unfair.

Negative experience: After celebrating for 3 weeks, after our offer has been accepted and solicitors have been pad they called me this morning saying that the property has been sold to someone else. Right before Christmas. Unacceptable, unprofessional.

Positive experience: Charlie was positive and enthusiastic about our property. He was also tenacious in believing that it would sell

Fantastic experience: Max was professional, friendly and most of all communicated promptly and efficiently.

Fantastic experience: Initial impression on a first meeting with Jamie was very positive. She was clear, confident and gave good advice. Was very confident about the price I could expect to achieve. I’ll let you know how it goes if I sign up….

Negative experience: I am a property investor and I recommend not to use this agency. They had booked a viewing with the owner of one of the flats in Saint Pauls Square in Liverpool on a Sunday morning. The owner’s intercom system was attached to his mobile phone and said he will be there in 10/15 minutes. After half an hour, he did not even turn up and there was no way to contact the estate agency using all their contact details I had. Such a waste of my time, and I would not recommend this agency as I deem them now as unprofessional and uncontactable. Could be spending my time relaxing on a Sunday morning as a busy person, so this is a complete waste of my time.

Negative experience: Channelle Collier kept me waiting 10 mins for a zoom today. My link was very clear. I was awaiting her to start. No one answers the phone. Not a good first impression. I won't be using thus company. Time wasters

Fantastic experience: Fantastic service, Frances David has been great with communication

Fantastic experience: Knowledgable, respectful and introduced the company well. So much so we signed up. Thank you Scott

Fantastic experience: I have had a good experience with the express estate agency carmine sodano help me through each stage of the sale letting me know what was going on thank you

Fantastic experience: Initial phone call very positive, hopefully my house will sell quickly

Fantastic experience: Brilliant service above and beyond on what was a long process due to third party’s carmine was outstanding

Fantastic experience: Luke is very experienced, with his help we sold our house in first 3 appointments. He knows what is he doin , very professional. Thanks a lot .

Fantastic experience: Richard did a brilliant job of keeping us updated of viewings and offers for our property, Highly recommend

Negative experience: I made an appointment to view a property in Cornwall, then struggled to find the exact location on a map. I emailed the agency directly to ask for a precise location pin / what three words - their reponse: look on a map. They proceeded to send me a link to a property with a similar name in Cornwall, over 1 hour's drive away. I had some questions about the property in general & a small concern over a new development abuttung the property boundary (this went unanswered) & was conveniently not included in the particulars. Everyone I spoke to in this short process was very helpful & quick to reply, however the automated text & email system is HORRIFIC - as a viewer / buyer expect mulitiple reminder texts & emails throughout the day. I think I've had 5 today already.

Fantastic experience: Very informative and friendly. Not pushy and no pressure which I really appreciated. Lovely speaking to her.

Fantastic experience: Will Kenny is a 5 star communicator and kept us in the loop throughout the process of finding a buyer (super fast!) for our beautiful house. Would recommend EEA to anyone who is looking at selling their house, and if you get assigned to Will - you’ve got a winner!

Positive experience: A video call means both parties should be able to see each other. In this case I could not see the other person. This is very disconcerting. She said some problems with her camera. It’s not easy to believe. I lost trust.

Fantastic experience: Very good initial conversation with Scott. Answers all our questions, and there was no pressure applied.

Fantastic experience: Max was great in helping us selling our home kept us updated and the traffic on a weekly basis very informative and motivated and was always friendly and approachable like to say massive thank you to him this is the second property he sold on our behalf and have and will continue to recommend him his services to friends and family

Fantastic experience: My experience of dealing with Lola has been very positive. Always kept me informed and was professional at all times. I also want to say how happy and grateful I am with the help and support from Carmine Sodano. He was professional at all times, patient and took the time to explain everything and always gave me information when I wanted an update. I will definitely recommend the agency to future clients.

Fantastic experience: Carmine was helpful in chasing our solicitor and getting information back to us really quickly thankyou Mark and Catherine

Negative experience: To remove my property from listing i have followed up so many times no proper response. They have reduced my property value. Cheep marketing strategies, don't belive them.

Negative experience: Logging into Zoom was a disaster. I sat and waited for 5/10 minutes until I got a call and new link from Stacey. The picture was awful with dozens of versions of both of us.

Positive experience: On the whole Frances was lovely, few issues with viewings being booked when prospective buyers didn't have funds and their properties weren't even on on the market, but obviously that the booking system not Frances. Also, needed to chase feedback after some viewings. The foot work to secure the sale including negotiations was done by myself as our buyer preferred dealing with me direct for whatever reason.

Positive experience: Isobel was very professional, she agreed to send through the details of their agency for me to review - let’s hope I receive these soon

Fantastic experience: Amy was polite and professional, she discussed my needs, answered my questions, gave some advice and discussed options. I was impressed with the preparation she had put into our meeting

Fantastic experience: Charlie has always been calm and polite. He has a sound ability to sort the serious interest from the time wasters. He has been a solid help whenever I have spoken to him. I am very grateful for what he has done. I hope the conveyancing team are equally skillful. Sincerely Stuart

Fantastic experience: James was excellent polite and respectful He was always on the ball with relaying information

Fantastic experience: A really positive call with Daisy who was very professional and answered all my questions

Fantastic experience: Amy was very helpful and easy to talk to. Everything was clearly explained. All very efficient. She answered my afterthoughts questions promptly too.

Negative experience: I’ve waited to leave this review in the hope that with time I might feel more charitable and positive towards Beth Ramsden and the whole experience of being forced to deal with her company. I shall at least be polite but I found her to be very difficult to communicate with, both in terms of not answering her phone and not returning calls, as well as seemingly using smoke and mirrors to evade the truth. She came across as quite rude and defensive on many occasions; maybe she is out of her depth in this job? I started this house purchase with Jessica and only wish she had not left the company shortly afterwards.

Positive experience: Ryan was very helpful . Friendly & professional got the property i really wanted. Looking forward to moving in

Fantastic experience: Amy did a very good job of promoting the agency. Thank you!

Fantastic experience: Joshua was absolutely fantastic. He stepped in when we really needed to get results. He was proactive, kept us updated and got a very quick favorable outcome.

Fantastic experience: My property was on the market for 10 months with another Estate Agents, with 3 viewing. A flyer came through the door for Express Estate Agents, I rang them thinking ‘what have I got to lose’?. I had 3 viewings within a week, communication was exceptional. I had a full asking price offer, and am preparing to move., all within 2 weeks. I cannot recommend this company and its staff high enough, customer care is here. Quite unbelievable, and professional. Thank you Express Estate Agents!!

Fantastic experience: I was a little dubious about an online estate agency, but I needn't have worried. Lol was so efficient and pleasant to deal with. She kept me informed at all times, and it was just like dealing with any estate agency.

Positive experience: I found Jessica to be knowledgeable, friendly and most engaging. I will be in touch very soon. I was grateful for her her input.

Negative experience: I had what started off as a very positive experience with this agency — the viewing went smoothly, the staff were polite, and communication was good at first. I made an offer on a property which was accepted, received a “congratulations” email, and was told the place was mine. Naturally, I was thrilled and started making arrangements around the move. However, things quickly took a turn. Without any warning or communication, the property suddenly disappeared from the market. When I reached out to the agency to ask what was happening, I was casually told that the property had been sold to someone else. No phone call, no email — nothing. I only found out because I chased them up myself. What’s most disappointing isn’t just losing the property, but the complete lack of professionalism and transparency. Being left in the dark after being told the property was yours is unacceptable. If this is how they handle accepted offers, I’d strongly advise anyone thinking of using this agency to proceed with caution.

Fantastic experience: Jessica was friendly and explained the process really well. She also followed up with an email.

Fantastic experience: Stacey was very helpful to explain all the options available to us and no pressure to decide what we want to do.

Positive experience: Fine. All questions answered and seems straightforward. Zoom session failed early on and I suspect it was a bandwidth issue at Jessica's end as we have rock-solid, very fast fibre connection. Session had to conducted via mobile phone. Still... informative.

Fantastic experience: I thought Helin gave such good information and certainly knew her product ; a very good experience all round

Fantastic experience: Daniel is a friendly informative helpful person. He was able to answer any questions I put forward to him. No pressure what so ever, helpful and amendable. I gained reassurance from speaking to him. Very approachable, and professional in his role.

Positive experience: Overall the first video call was good, but important questions remains unanswered. If selling a property as an on line agency within 30 days, where is the guarantee for that, or is it just a hoping claim. How does the arrangement work ?. for example when buyers want to view the property who will arrange the appointments and guide and company the buyers during visit ?. Some other details not made clear in video call and not discussed in Agency Website.

Fantastic experience: Max had been very proactive and has communicated well with me throughout the process

Fantastic experience: From start to finish of the purchase of my property went very smoothly. Olivia Baynes- Ritchie was very competent in her work, she would email me if there was any updates. If I had any questions she would email me straight away. She is a credit to your company. Thank you for all your help

Fantastic experience: Max was really helpful. We were really pleased with the service we received to purchase a home.

Fantastic experience: Although we didn't gocwith Jamie's offer i found him professional and polite to deal with. Can see there is a gap in the market for his services.

Fantastic experience: Great to talk about our properties potential and an insight to great options available to us to support its sale.

Fantastic experience: Amy was so clear, informative, friendly and above all very professional. She made us feel confident she was on our side and put all the points across we were concerned about before we even asked.

Fantastic experience: Your service was professional and insightful. We are talking to our estate agent about the issues you identified and if all parties agree their responses are unsatisfactory we shall proceed with yourselves

Fantastic experience: My zoom video call with Rhianna Clarkson was very informative and she was extremely helpful and friendly. A very pleasant young woman.

Fantastic experience: Informative call and for the most part clear, Rihanna was professional and polite despite my wifi buffering.

Fantastic experience: Our sales consultant Frances David was fantastic, very professional, fast to contact us and very helpful. She understood our situation and we found her work excellent. Highly recommended

Negative experience: Very keen at the initial contact. Talked about pricing brackets but did not explain that they would advertise the property at the lowest point and then only when you click in to the property does it say a guide bracket point. They say that they talk the buyers up, maybe it works in a sellers market but no chance of that at the moment. Communication is by text or email, with copied and pasted sales blurb. Impossible to speak to anyone. Oh and they don’t do accompanied viewings. When we decided not to sell it took over a week for them to remove our listing. They even sent us a link for someone to view our house after several times telling them that we weren’t going to sell and this person hadn’t sold their property which is something they said that they always checked to ensure that a viewer could proceed should they make an offer. We found it very stressful to deal with this company and would definitely not recommend.

Negative experience: Tried calling three times, disconnected each time without speaking to anyone. Can't find an email address on their website, only a long winded form demanding too many personal details. No wonder the house I'm interested in is still up for sale after such a long time.