NPP Residential

Fantastic experience: Teraj was great and really helpful throughout. Really prompt replies and helped with any questions that I had.

Fantastic experience: I’m very happy with the NPP services and Teraj. Recommended

Fantastic experience: Courtney is a great property manager. Teraj also has been speedy with assisting.

Fantastic experience: Emi Davies was incredibly helpful throughout the process from the first viewing to having the property marked SSTC; I couldn’t recommend her assistance enough!

Fantastic experience: NPP residential provided an excellent service. Both Emi and Isabelle were professional , providing regular updates with accurate information. It was great to do business with them.

Fantastic experience: Haven’t completed yet but Isabelle’s been brilliant and the most helpful estate agent I’ve seen.

Fantastic experience: Viewed a property. The agent Isabelle communicated well throughout the process and was on time for the viewing, following up after by phone and email.

Fantastic experience: I have been dealing with Emi. She is extremely informative, professionally assertive in every area we have dealt with. I would have no hesitation to approach Emi and work with her in future and would highly recommend her to others within the industry. She’s an asset to the company.

Fantastic experience: Completed on my first place with the excellent help of Emi in sales progression who chased so many people and dealt with all manner of solicitor shenanigans to see it all through. Very happy with how she handled it all and kept me in the loop every step of the way :)

Fantastic experience: Hannah, Luca and Daisy are all fantastic! They are all really friendly and have helped me through every stage of moving into my new flat - couldn't have asked for more!

Fantastic experience: After several months without a tenant, I decided to engage NPP Residential to manage our property, and I’m very glad we did. Georgia Hamill, the Lettings New Business Manager, was fantastic to work with. She was very responsive, knowledgeable, and proactive throughout making the onboarding process smooth and helped get everything sorted quickly. The property was advertised promptly and a tenant was secured within a week, which really which reflects the efficiency of Georgia and her team. Thanks again, Georgia for all the help.

Fantastic experience: I have recently had an offer accepted on a property. Isabelle has been great with recommendations and quick responses.

Fantastic experience: Hannah was amazing, and helped us secure a great property to rent in such a good location. NPP and Hannah were very reassuring throughout the whole process and supportive through referencing. I would definitely recommend this agency for an stress-free, calm process!!

Fantastic experience: Hannah was brilliant — super helpful, responsive and reassuring throughout a time-sensitive move. She kept us updated at every stage and made the whole process feel really easy. Very grateful for her help and would happily recommend.

Fantastic experience: Very friendly and professional viewing service with Isabelle at NPP.

Fantastic experience: Excellent service from both Yasmine and Emi throughout my investment purchase. Yasmine was proactive, professional, and communicated clearly throughout the process. Emi was incredibly helpful; she was on top of everything and went above and beyond to help. I would highly recommend NPP.

Fantastic experience: I dealt with Hannah throughout our application, and move in process. She was always very responsive, helpful and made the whole process a lot easier to manage. We could not be happier with the service.

Fantastic experience: Great company to use, very affordable pricing to put my house on the market with. Special mention to Emi, professional but so friendly with everything she does! I can’t thank you enough! ❤️

Fantastic experience: Isabelle of NPP Residential performs excellent works with greatest supports to our property sales. Much Appreciated!!

Fantastic experience: Hannah was great! She was very attentive, moved the process on quickly, and helped us throughout the whole process with full transparency… would recommend her to anyone looking!

Fantastic experience: Having recently purchased our first home through NPP Residential, I can confidently say that Emi’s support was exceptional throughout the entire process. From the outset, she demonstrated outstanding communication skills, keeping us informed with regular updates about solicitors, enquiries and any developments from the seller. What truly set Emi apart was her ability to make a potentially stressful experience feel effortless; she was consistently reassuring, whether by phone or email, and always responded promptly to our questions. Emi’s personable nature meant she genuinely understood our concerns as first-time buyers, and she went above and beyond to accommodate any requests we made—no matter how small. Her professionalism and empathy bridged the gap between both parties, ensuring a smooth transition. If you’re searching for an estate agent who is reliable, approachable and dedicated, I couldn’t recommend Emi highly enough. We are extremely grateful for her guidance and expertise.

Fantastic experience: Teraj at NPP has been incredibly efficient and helpful when I needed to sort leaving my tenancy early as well as a few months later when needing referencing checks to be completed quickly for my next rental property - really grateful for this- thank you!

Fantastic experience: Excellent service by the team. Luca did a fantastic job from the viewing to the move-in. Communication are fast, accurate and just overall great experience!

Fantastic experience: NPP were great at being quick and efficient at responding to emails and helping us through the process of renting. Luca ensured that me and my flatmate were able to move in quickly and was extremely helpful to make sure that the date we wanted to move in by was met.

Fantastic experience: Excellent service from Luca – professional, responsive, and knowledgeable throughout. He made the whole process smooth and stress-free. Highly recommended!

Fantastic experience: My property has been managed for 12 months with NPP. In the past few weeks it has been a difficult time but Georgia and Teraj have guided me with professionalism and care. They have gone out of their way to help me and really appreciate how they go the extra mile.

Fantastic experience: Teraj has been very helpful and efficient in problem solving. Thanks for always being so reliable.

Fantastic experience: Emi was brilliant throughout our home purchase. Would absolutely recommend her & cannot thank her enough for her help.

Fantastic experience: Isabelle, as a trainee Sales Negotiator, has been very responsible and proactive in arranging viewings of my apartment, providing updates on the progress, and coordinating the process of closing the deal.

Fantastic experience: Luca provided great service & was able to communicate with me at all times.

Fantastic experience: Emi and the team at NPP are great. Emi valued the property and Isabelle is a tenacious negotiator who managed to close the sale, with competing bids and kept us updated all the way, hope all goes smoothly to completion.

Negative experience: Following a move in that resulted in numerous issues on which only got resolved after 4 months, I paid for a comprehensive clean out, etc. I entered into the Reposit scheme and as no charges had been raised through the scheme and it was subsequently closed after 24 days. However NPP magically conjured charges and though they did not raise them within the 24 day period they have now raised these charges some 30 days later (outside of the agreement, but of course that means absolutely nothing to this company). NPP tried to state that the reason for the late charge was a technical error with a third party (Reposit) but after some investigation it as uncovered that NPP in fact lied to its tenant and the reason for the out of policy charges was NPPs fault, no integrity, do not trust.If you are perspective tenant do not use this company, it has been one of the worse experiences of my life

Fantastic experience: Great service right from the start with prompt contact and a competitive quote to sell my flat. Emi Davies is the cornerstone of my 5-star rating. She’s been personable, professional, accommodating and proactive throughout - taking a lot of the stress out of the process. I highly recommend Emi and look forward to working with her to the full completion of the sale.

Fantastic experience: very professional, always resolve issues quickly and I never worry about communication

Fantastic experience: I had very great service by Isabelle, she was very nice to me and provided good support. Highly recommend her. Thank you!

Fantastic experience: Fantastic service from Emi! She was always on top of everything, kept me informed, and made the whole experience incredibly easy. Super professional and genuinely helpful. Highly recommended!

Fantastic experience: Very nice and kind staff. Supportive and professional. Especially appreciate Emi’s great work, which helped us a lot.

Positive experience: Great experience working with Daisy and other members of the NPP team. Easy and smooth process from start to finish

Fantastic experience: Emi was v helpful with my purchasing process, kept me updated and was very responsive

Fantastic experience: Teraj and Daisy helped me to get current tenancy amended. Both of them were friendly, approachable and responded to emails in time.

Fantastic experience: I would highly recommend NPP Residentials services, I had the pleasure of dealing with Tom Parkinson and Emi Davies who were very professional and transparent. Thanks again for all your hard work and putting us at ease as it can be a tough process, especially for first time buyers!

Fantastic experience: NPP have been great. Teraj Kaur recently helped to solve house problems, responding quickly, offering advice and helping in a friendly way

Fantastic experience: We rented with NPP for two years and we were particularly happy with the help we received from Courtney, Teraj and Megan during this time, who were always professional, proactive and quick to react. Much appreciated.

Fantastic experience: Very happy and recommend. Personally working with NPP for over 4 years now. Team is professional and responsive, my experience continues to be positive. Special thank you to Ashna P my property manager, Luca C and Charlotte B who helping to re-let and secure offers and Daisy B who is responsive and keeping me informed. I also really liked NPP Manchester office when I had a chance to visit, modern and cool vibe.

Fantastic experience: I just wanted to say a massive thank you to Charlotte Beresford and Daisy. They were so kind and supportive during a turbulent referencing process and I also had a really memorable viewing with Charlotte at a property! A massive thank you to the rest of the team at NPP Residential!

Fantastic experience: I had a fantastic experience working with Soha. From the very beginning, she was open, transparent, and incredibly knowledgeable about both the project and the wider property market. She took the time to explain every detail clearly, making sure I understood all aspects before moving forward. What really stood out was that she was never pushy—unlike many agents I’ve dealt with before. Soha’s approach was honest and genuine, which made the whole process stress-free and enjoyable. It’s clear she truly cares about her clients rather than just making a sale. She’s a great asset to her team, and I wouldn’t hesitate to recommend her to anyone looking for new development opportunities. I’ll definitely be reaching out to her again for any future investments or purchases.

Fantastic experience: Amazing service very fast updates on property and viewing. Isabelle was lovely very friendly and helpful throughout.

Fantastic experience: Massive thank you to the sales team Izzy, Tom, and Emi for handling the sale of my property. They were incredibly helpful, responsive, and professional throughout the process. I would highly recommend them. Thank you for all your help!

Negative experience: Unprofessional and rude staff. They could'nt give a toss about customer wellbeing, simply only care about the money. Choose a more professional agency if you dont want stress throughout your whole tenancy and especially when you move out

Negative experience: Where should I begin. If you are using this agency prepare to be neglected throughout your whole tenancy. If you need something and contact them the average waiting time for something to be done is 6 months. However they are very quick to chase up payments and input reckless charges and fines. I have dealt with multiple agencies and landlors during my renting era and these people have by far been the worst

Negative experience: If you want to be treated like garbage at every step of the process, this is the agency for you. The amount of greediness is uncanny. The unprofessionalism especially from agents like Teraj Kaur and Ashna Patel is just downright hurtful. Don’t expect any consideration or customer care from this company.

Negative experience: The worst there is. I genuinely think they hire the worst collective group of individuals. I'm sure the vibe at the office is a bunch of miserable underachievers sitting around seeing how they can further make their tenants lives uncomfortable. Do not be fooled the move in process might seem like a breeze but just wait till you need something, or you're late with rent and dont get me started when you move out, kiss your deposit goodbye. They just make up every excuse to charge you. They long the deposit process as much as they can.

Fantastic experience: I’ve been looking for my first ever rental for the past 3 months and was contacted by Luca Cook from NPP after a Rightmove enquiry. I’m a young professional and was finding it hard to attend viewings with other companies due to work, but Luca called me up and arranged something that worked for both me and the landlord. After my viewing, he rang again just to ensure all was good and got me the application forms and further details I needed to progress. He was absolutely brilliant, explained everything I needed to know and responded to my incessant emailing in a professional and quick manner. I moved in to my new home today with a gift box, and my move took place incredibly quickly because of how efficient he was. As a first time renter I don’t think I could have dealt with anyone better! Keep it up mate you’re an absolute credit to the company :)

Negative experience: Dealing with them to sort out aeak from the flat above - has been slow and ineffective. My bathroom ceiling down and mould on the walls. Repairs still not arranged. The leak was early August

Fantastic experience: Emi Davies and Isabelle McGinley are kind, efficient and professional - A pleasure dealing with them

Fantastic experience: Isabelle was really professional and helpfull from the beginning .She was also really quick to come back with the answers to all our questions and we couldn't be happier with the flat.

Negative experience: Poor, as the door entry fob issued to move in didn't work, and not replaced for days. Also no mattress at time of moving, in despite it being expected.

Fantastic experience: Very pleased and happy with the service provided. Ms Emi Davies was efficient and professional in getting my property on the market. Very thorough thinking and working through the process, excellent customer's service explaining points in details which showed a high knowledge of the market and professionalism in her job. I highly recommand NPP Residential and Ms Davies, in particular, for handling your propertys' matters. Thank you Emi and the team

Fantastic experience: Soha had Amazing client relationship. Loved the projects she sent and the way we worked on these.

Fantastic experience: Luca was amazing from start to finish! He showed us the property, and the entire process was incredibly smooth. He also responded quickly to every question I had. Thank you!

Fantastic experience: We had a great experience working with Luca from NPP. He was extremely professional, responsive, and helpful throughout the entire process. From the first viewing to handing over the keys, everything went smoothly and efficiently. Moving can be stressful, but Luca made it feel effortless with his clear communication and attention to detail. We couldn’t be happier with the service and would highly recommend him to anyone looking for a reliable letting agent.

Fantastic experience: Great service from these guys. Isabelle was really helpful and worked hard to get us a good deal.

Negative experience: Simply abysmal. They don’t care about the comfort and wellbeing of their tenants whatsoever. I’ve been staying at St. George’s gardens for 2 years. My experience has been poor from the start. For the first year and a half of living there, they provided us with no blinds. My bedroom is on the 2nd floor facing a main road. For this long I had 0 privacy, waking up everyday to the sun in my face. Only after practically begging countless times did they finally do something about it. My roommate had his office door shattered which was all glass. They did nothing to help whatsoever even though it was an extreme safety risk. All of the furnishings in the apartment are below average quality. Let me not even start with the greed of this company. Upon moving out I made sure to hire a professional team to do end of tenancy cleaning which I paid £350 out of pocket for. They then had the audacity to deduct cleaning and paint contributions amounting to over £450 from my deposit. They even charged me £600 towards the glass door which was a health hazard in the first place. Avoid this company at all cost, money is simply their only priority. Will be going through all the disputes with Dps, not going to let them continue to do this to tenants.

Fantastic experience: Izzy and the team at NPP have been great in supporting me through a successful sale process that took a long time and had lots of challenges to navigate along the way. Highly recommend and thanks for the support

Fantastic experience: Luca was an outstanding agent who made my move to Manchester seamless. As someone unfamiliar with the process, I greatly appreciated how he guided me through securing a property with ease. He ensured that both the referencing and move-in stages were handled quickly and without any complications. His professionalism and efficiency made the entire experience stress-free. Highly recommended.

Fantastic experience: Excellent service from start to finish. Georgia was fantastic and her team are responsive, professional, and made the entire letting process smooth and stress-free. Communication was clear throughout, and they handled everything efficiently. Very highly recommended.

Fantastic experience: I’m just getting started with the process of securing a property, but I already want to give a big shoutout to Andrew for his help so far.

Fantastic experience: Excellent service from the entire team. My primary representative Andrew Chung was exceptional and I couldn't have gotten over the line without him.

Fantastic experience: Andrew as a consultant is great to work with. Understand your requirement and is able to help you find the right option within your requirements. Have been working with Andrew for over a year now.

Fantastic experience: Dealing with NPP for an investment/live in property has been overall quite a great experience and they have been very supportive with any issues occuring outside of their control. From the initial starting point of enquiry to during the purchase process especially with Andrew Chung. He has been nothing but absolutely hands on with all of my enquires especially early on with the amount of questions I had for him, even now! And he's just an overall great person to deal with. If I had the opportunity to deal with them again I would definitely do so. Especially if Andrew is there!

Fantastic experience: NPP have gone above and beyond to help transition from Thornely Groves (please avoid). So far the Georgia and the team have been very engaging and professional; a complete opposite to what I have been used to over the last few years. Thank you NPP - look forward to working with you.

Fantastic experience: Had lovely experience with Consultant Yasmine. Very professional, punctual and has a postive motivated attitude. Communication very clear and to the point. Very patient to deal with and understanding to one's requirements. Highly recommended

Fantastic experience: Was terribly disappointed by my previously appointed management company and was happy to have received call from NPPresidential. They are slightly on higher side in terms of fees but are very professional . The key thing is that there is always someone available to answer your call. They were able to let my house in a quick and efficient manner and money transfers were quick as well. Would highly recommend them to others. Update Sep-2025: My current client changed the property locks without informing NPP but Yasmin and co from NPP handled the situation very professionally. They were also able to negotiate a decent renewal rate with tenant keeping with market rate and entire process was handled quickly.

Fantastic experience: I’m really happy with the service provided by Teraj. It was very professional, friendly, and efficient in handling all the requests for my apartment. Everything I asked for was done properly and on time. It's great to deal with someone who genuinely cares and follows through. Highly recommend!

Fantastic experience: "Excellent service! Luca was very supportive and helped me with all questions and details. Everything went fast and professional. Thank you!"

Fantastic experience: ---2025 September--- A big thank you to Courtney the property manager at NPP for the prompt and professional way she handled a recent incident. Our tenant had reported an issue that compromised the security of the property. Courtney took immediate steps to secure the property and make the tenant feel safe. She then provided all the information we needed to understand the incident and make an insurance claim. Very high standards of professionalism. Both tenant and landlord get taken care of very well! ---2025 April--- Returning to NPP Residential for Lettings was a great experience. Georgia patiently explained everything I needed to know as a first time landlord and made sure I was happy with all the details. NPP are a legit operator and do things by the book so you don' have to worry about missing anything you are legally responsible for as a landlord. George then took over the marketing of my property and found a tenant in under a week. Referencing was done with licensed providers and he provided me with all the correct paperwork. Couldn't be more pleased! NPP made it easy to find a tenant and get them moved in. From my research, tenants seem to largely have a good experience with them too, which was very important for me as happy tenants mean that my property will be treated with care during their residence. Big thank you to Georgia and George! It's rare to find such a professional agency that can provide property owners with an end-to-end full lifecycle service. ---2023--- A refreshingly proactive and helpful agency. As first time investment property buyers, we were sheep into a wolves den of developers, mortgage lenders, surveyors and solicitors. Lisa, the Sales Progression Manager at NPP saw us safely through the whole mortgage and completion process. She was extremely proactive and gave us accurate information in advance so we knew what we needed to do at each stage of the process. When we had to deal with delays from solicitors, Lisa personally helped to call, email and press for responses - both on our side and on the seller's side. I remember a time when real estate agents' involvement ended at the point you agreed a purchase price - they'd take their commission and disappear. I'm really glad that agents like NPP recognise that most buyers are not experts and need lots of help. If every person in real estate was like Lisa, it would be an efficient and pleasant industry and not suffer the bad rep that it does! Shoutout also to Yasmin, the Lettings Office Manager who helped to proactively sort out our snagging inspection and furnishing.

Fantastic experience: After being badly let down by my previous property management company, NPP have now taken over managing my property and I could not be happier with the service and support they have provided. Georgia Hamill and Luca Cook have dealt with everything on my behalf and I commend them for their professionalism, efficiency and communication throughout the process of changing management companies and finding tenants for my property.

Negative experience: When we moved in, the apartment was filthy. Rubbish was left by previous tenants, clumps of hair in sinks and toilet and multiple wee stains on the carpet. The fire door was broken from the start, only “fixed” 3 months later and badly. Then they tried to charge us for the damage he had left when we moved out. The drawers in the bedroom had no legs, just nails sticking out, which actually cut my foot when we tried to move them. Bedside drawers were also broken. Despite all this, they attempted to charge us for all the pre-existing damage and even demanded £130 for “professional cleaning” on move-out when there was clearly no professional clean when we moved in. 1/10 Wouldn’t recommend

Fantastic experience: Extremely helpful and patient. They made our first renting experience a lot less stressful. An overall amazing experience. Thank you so much!

Fantastic experience: I had an excellent experience with NPP, specifically - Yasmine, who is very personable, knowledgeable and attentive! I would definitely recommend her as a go to on investment choices and opportunities

Fantastic experience: Yasmine Mariucci was so good and professional. She understands the need of each customer and provides what is exactly needed.

Fantastic experience: Emi and Sarah at NPP are fantastic lovely people and even though my purchase didn’t go ahead, I felt supported from start to finish. :)

Fantastic experience: I had a great experience with NPP Residential! Luca was fantastic during the viewing – very professional, patient, and informative. Throughout the application and contract process, Daisy was extremely responsive and efficient, which made everything smooth and stress-free. Overall, an excellent experience – highly recommended!

Negative experience: False advertising and poor management of property ( see photos attached ) I drove 2 hours to Manchester in hopes of viewing a nice property listed at £850pcm, however, I arrived to a completely different flat that was not shown in the photos, and informed it was £900pcm. It stated that there was ‘marketing images’ used but there’s a difference between marketing images and false advertising. Not only was it the wrong flat and an incorrect price but the flat was still filthy from the previous tenants. It’s not the tenants fault it’s like that, it’s NPP’s for not making the property suitable for viewing. There was still crap in the toilet and food left all around the kitchen that the agent was more than happy to show us. Quite frankly I’m disgusted at the way NPP handled the situation as they offered no apology via email, they simply contacted me saying that the landlord had chosen another tenant as they were willing to pay the price that they had lied about. I wouldn’t waste my time with NPP.

Fantastic experience: Ben at NPP Residential was quick to get in touch following my enquiry and was flexible/accommodating to my needs and timings, helping me to reach a good outcome. My experience with NPP so far has been good - the whole process has been smooth and efficient.

Fantastic experience: Extremely pleased with my initial interactions. They have a great can do attitude and provide great guidance. I have found them to be wonderful to work with so far (I have commenced a new contract with them).

Fantastic experience: Luca was amazing from start to finish - Nothing was too much hassle. I can’t fault his communication throughout the whole process!

Fantastic experience: As a first time landlord I had many queries and wanted to obtain as much knowledge as possible to be able to invest in the most efficient way. Andrew was a huge help! He worked around my busy schedule and still made ample time to give me an in depth analysis of the potential investment and relinquish all my hesitations with his knowledge of the market and site itself. Highly recommend him and NPP as a whole considering their processes and broad area of expertise pertaining to the property market.

Fantastic experience: Wished to express my thanks to Sarah for her high level of professionalism and dedication throughout my property sale. She was easily approachable throughout the post offer period and keen to facilitate all the way till final stages of completion

Fantastic experience: Luca has been excellent throughout the moving process. Always available to speak and quick to answer any questions. I assumed he’d been doing the job for years but turns out it was only 3 weeks. Great professional and equally great guy!

Fantastic experience: I contacted NPP about a property investment. Yasmine was more than helpful, providing information and advice which made mecaware of the services available and helped me make an informed decision. A great company to work with. Highly recommended.

Fantastic experience: Teraj and NPP provided a seamless and efficient service when it came to renewing our tenancy. Teraj was extremely helpful and timely in her responses.

Fantastic experience: Absolutely delighted with the service from NPP Residential! The process with Emi Davies has been smooth, professional, and impressively efficient. Thanks to Emi’s dedication and the team’s proactive approach, we had two strong offers in a very short space of time – far exceeding our expectations. If you’re looking for an estate agent that genuinely delivers results with a personal touch, I can’t recommend NPP Residential highly enough. A five-star service all the way!

Fantastic experience: I’ve had a very good experience working with Teraj Kaur. She is consistently responsive and professional, handling all my queries and requests promptly and efficiently. It's reassuring to know that I can rely on her to keep things in order, especially when managing a property from a distance. Her clear communication and attention to detail have made the process smooth and stress-free. Highly recommended for anyone seeking dependable support in property management.

Fantastic experience: I had a great experience working with Tarej. She was professional, responsive, and made the entire process smooth and stress-free. Her attention to detail and commitment to ensuring everything was handled properly were truly appreciated. I highly recommend her services and look forward to working with her again in the future. Thank you, Tarej!

Fantastic experience: I am dealing with Emi remotely from Ireland to sell a house on behalf of an accountancy client of mine. I can not recommend Emi enough, she took complete control of the process and got my client above the asking price in a very short time period.

Fantastic experience: George was very helpful and friendly throughout our renting process. He is a great asset to the NPP Residential. Thank you George

Fantastic experience: I had a fantastic experience with Katy during the beginning stages of my tenancy she was incredibly helpful and professional throughout the entire process, also I want to thank Tom, I highly recommend NPP anyone looking a reliable and supportive letting agent.

Fantastic experience: Brilliant experience and great team. Really straight forward process to get an apartment viewing, knowledgeable team and great service - specifically George, and now moved into my new rented accommodation - thank you!

Fantastic experience: Thank you to Teraj, Megan and Yasmin for your continued efforts in answering my calls. Each of you deal with my queries and requests efficiently and always in a helpful and pleasant manner. Best, Neli Garnet