Armstrongs - Sales & Lettings - Whitley Bay

Negative experience: As a tenant of six years, I feel it’s important to give a balanced and honest review. Initially, my experience was positive. I moved during COVID and felt supported, with good communication and flexibility around my unsociable working hours. The inspection staff were consistently kind, patient, and understanding, especially as I had often worked night shifts prior to their visits, which I genuinely appreciated. I do appreciate that there were occasions where I needed to delay works due to ongoing issues, mainly medical, and this was accommodated. One example being that I requested the kitchen floor repair was after Christmas (I had completed my Christmas shop, I was not in a financial position to empty and replace the contents of my fridge/freezer to allow the work to go ahead at that time.) However, over time, communication and maintenance declined significantly and some of my issues are not unique to me. Water damage is visibly present on the kitchen floor in the property’s advertising photos (attached), suggesting this was an existing issue. As this was also acknowledged during the viewing, I was naively under the impression there had been transparency and that it would be resolved as assured. I accepted assurances this would be resolved, but the leak worsened over time with little follow-up despite repeated reports. It was initially dismissed by the landlord, only for later inspections to confirm roof tile damage, by which point multiple rooms were affected. I have attached photos of the damage, particularly from the final weeks where I stopped repainting over it, something even acknowledged during inspections. While I appreciate the issues were documented, I cannot help but feel let down that despite photos being taken, there was little to no meaningful action. There were also issues with the kitchen floor, initially blamed on the washing machine. We had this checked and replaced it at our own expense to rule out fault, despite it not being on the affected area, after which communication stalled. The situation became increasingly stressful when the leak began affecting the downstairs property. Due to a lack of communication from the agency, I was left dealing with frustrated neighbours. Even when I provided availability, appointments were scheduled when I had clearly said I was working. Even significant external damage, such as the back gate and wall, was ultimately repaired by the downstairs landlord rather than through the agency. In one my final emails about the on going need for repairs, I replied: “I’m unsure what further steps I can personally take beyond what has already been communicated.” I feel this sums up the frustration well especially after scrolling through emails dating back years where I was simply not replied to unless I chased it up consistently. I recognise the landlord may have contributed to delays, but as the managing agency I expected clearer communication and more proactive handling of serious issues. If this is your first time renting, I would strongly recommend having someone experienced support you in understanding what is and isn’t standard. It was actually my end-of-tenancy cleaner who explained that, due to the extent of the leaks, there was very little they could reasonably address . Since then it has really dawned on me how stressful living here had been when it didn't have to be. I am now living in a property where I do not get scared if it rains and hope nobody has to experience that fear where they live.

Fantastic experience: I have rented from Armstrongs for 8years. The property manager Hayley has always been friendly and prompt to resolve problems. I can’t recommend her services enough. And would be more than happy to use her services in the future :)

Negative experience: Avoid this agent , clear braches of protocols and allowing breaches of property deeds covenants , TPO involved. Very happy to share all details with anyone who asks.

Negative experience: As a longstanding tenant, my experience has been abysmal with this company. I would avoid at all costs. I’m sure from my own experience, and what a number of tradespeople they use have disclosed to me, that the positive reviews are either fabricated or a very small few tenants actually get ANYTHING resolved. Blocked drains causing mould within the property - waiting years to be resolved. A broken toilet flush, promised to be fixed - never happened- and I’m talking years. My young son and I have to do this manually - horrid. Bricks and rubble in my back yard from the November storm years ago - still there. The manager, who I shan’t name, even had the audacity to suggest I could find someone myself to take the bricks away! Hole in my ceiling from a toilet leakage - still there. An overgrowth of foliage, causing damage to my neighbour’s property - still there. An ancient kitchen door that has fallen off - nothing done. Smoke and carbon monoxide alarms- I haven’t had those for years- well apart from the ones I paid for myself- illegal. Broken windows with the wind and cold whistling in- nothing done. The old management did not record any of this ( according to the new manager ) . I made the mistake of relying on them and expressing this over the phone, therefore leaving no paper trail. Never again will I be so naive. After being more assertive the new manager assured me that this work would commence in 1-2 weeks. We’re now 3 weeks and NO communication and nothing done - again. I was even told by the manager that it can’t be sorted soon, just because I want it to be- how condescending since I’ve waited years! This company seems to prey on the vulnerable, and after years of dealing with them ( or rather trying to ) I can only say please avoid. During COVID lockdown was even worse in terms of dealing with this company. I was a key worker with a 7 year old son. It was only us and since grandparents were not allowed contact, I had no choice but to reduce my working hours. Consequently I fell into arrears and contacted the company to relay this to my landlord, with the intention of formulating a plan. At the same time my cooker broke and I asked if it would be possible to have it replaced. The response was, “do you think you deserve it?”There’s more to say but I don’t want this to replicate War and Peace, just to serve as food for thought before engaging with this horrendous Letting Agent.

Fantastic experience: I have used several other letting agents in the past to manage my rental properties and constantly experienced problems. I was recommended to use Armstrong's by a friend and I can't recommend Hayley, Dean and the team high enough. Their attention to detail, professionalism and can do attitude makes dealing with them a breeze for both myself and the tenants.

Fantastic experience: I would like to thanks the staff at armstrongs especially Hayley she has gone above and beyond over the years , very professional and attention to detail. regards Malcolm n .ireland

Fantastic experience: Fantastic service and lovely helpful staff. Great that we have an estate agent in Monkseaton at last!

Fantastic experience: Armstrongs have been amazing for the properties they manage for me. They are reliable and timely and give me peace of mind, as I am based quite far from the properties. Would highly recommend!

Fantastic experience: Really impressed with Hayley and the team —they actually care about the property and the people in it. Communication is always easy, they’re proactive with maintenance, and they treat the business more than just a listing. Makes a big difference knowing someone’s genuinely looking out for your property and Tennant.

Fantastic experience: Highly recommend Hayley Manning and Armstrongs! They've been fantastic. Professional, responsive, and they truly care about their clients. They diligently follow up on any queries / concerns and are always quick to respond. 5 stars.

Fantastic experience: Whilst working with Armstrongs, Dene was professional from the outset and consistently responsive, he provided great support and attention to detail.

Fantastic experience: Working with Armstrongs sales and lettings is a pleasure. Professional and communicative. Thanks again

Negative experience: After renting from this letting agents for 17.5 years...disgusting...without going on..they informed me the house was up for sale 2 years ago...i was informed an investor had bought it..no no ...I got a letter to the occupier..following the letter the house was up for repossession...I screenshot this letter and forwarded to the attention of janice who's in charge of the lettings...for janice contact meback.i then received a call back ...after numerous phone calls from myself she clearly did not want to deal with me...I was informed to deal with the letter myself...no sorry,no email,no phone call after 17.5 years I was left with my two children...basically homeless....but to make anyone one aware they send big fit men.. Like Dean to try and imitate to you...Good luck to all you tennants....and landlords to the fact...I spent a rather large some of money on what was my home...disgusting...basically thrown to the dogs n made homeless...and after numerous reports of rats in the loft due to holes in the roof..not a care given...TERRIBLE

Negative experience: It's common for agencies to charge tenants a reasonable fee for any damage caused during their tenancy. However, when we requested an estimate, the agency took advantage by providing an inflated cost, including charges to replace items unnecessarily. Their quote exceeded £1,200—three times our deposit—an unreasonable and unfair demand. They aimed to replace items that already showed wear and tear at our expense. When we insisted on repairs instead of replacements, they initially pressured us only for replacement but eventually agreed once we mentioned seeking legal action. Avoid falling into this scam. The entire process was handled disrespectfully, leaving me mentally distressed.

Negative experience: This agency has been a terrible experience. After renting, they attempted to hold onto the deposit and even demanded additional money. I would strongly advise against choosing them, as they operate in a way that feels dishonest. my rewiew rate is 0/5

Negative experience: Horrific company, had living room wall crumbling away for 2 years and had to call in environmental health in any time repairs needed done to get them to send out contractors. It's now been circa 6 months and they refuse to send the confirmation code to the Deposit Protection Scheme. Clearly due the full amount as they never stated within 7 days of tenancy leaving that there would be deductions. Stay away, you would have a better time living in the street than renting through these lot, I know because after leaving that property I spent 3 months homeless.

Negative experience: They don't respond to my emails regarding my deposit without providing any reason. It seems that their only interest is finding ways to avoid refunding my deposit. Secondly, I moved house during the pandemic and was advised to isolate. I contacted Armstrong to discuss possibly sending the keys through the post or having them pick them up from the property. This request was made because they had previously stated they would inspect the property on the last day of my tenancy. However, they insisted that the keys must be dropped off in person at their office by the last day of my tenancy. They mentioned that failure to do so would result in an additional month's rent charge.

Fantastic experience: I have been using Armstrong letting for a number of years to let out my portfolio of properties, after previously having issues with another local agent I wanted to switch to Amstrong, Amstrong took control of all of the full handover and dealt with this seamlessly I now have very little or no stress due to how organised Armstrong lettings are managing my portfolio, I also have had some great feedback off the tenants! Many thanks for your service Zebra leisure lease ltd

Fantastic experience: Very good help

Fantastic experience: Very professional, helpful and friendly. The team have looked after me for a number of years now and always deal with any issues on my behalf. Excellent service always.

Fantastic experience: Very professional company in North Shields, I've had the pleasure of working with them for a number of years. The staff offer good advice and have a very warm and welcoming approach. Very good.

Fantastic experience: Very helpful company from start to finish couldn't me more happy with the service they provided

Fantastic experience: Great service as always

Fantastic experience: Amazing service and support. I couldn’t recommend Armstrongs enough. I’ve been working with Janice and she’s done an incredible job and the rest of the team to.

Fantastic experience: Armstrongs are very reliable and I had a house from them for 2 year very good company

Fantastic experience: Armstrongs has been great over the previous two years of renting. Would definitely recommend.

Fantastic experience: Great letting agency. Have been working with Armstrongs for many years.

Fantastic experience: I have been using Armstrongs letting agents as a landlord since 2017. I am very impressed with their service. Very professional, friendly and acts very quickly when problem arises with the tenants. I would recommend Armstrongs Sales & Lettings to anyone looking for a reliable agent in Newcastle.

Fantastic experience: Can't recommend Armstrongs highly enough. Hayley and the rest of the team know their jobs and help to ensure i avoid any of the pitfalls that can come with renting out properties.

Fantastic experience: I am really impressed by the professional and after care service and support provided by the Armstrongs and Lettings for my property. The manager Hayley is really good. Rent is received on time and property inspection is carried out. Keep on the good work.

Fantastic experience: Hayley has been looking after my properties for over 15 years now. She is incredible at what she does - thorough, reliable and professional. She's a really lovely person too! I wouldn't hesitate to recommend her.

Fantastic experience: Amazing service and support. Hayley M is an absolute legend!!! Her attention to detail is second to none and I have so much peace of mind with all her help. Thank you Hayley!!!

Fantastic experience: Good estate agents

Fantastic experience: Fantastic service and very professional went the extra mile to help us

Fantastic experience: Efficacy is the one word I'd use to describe Armstrongs. The team were amazing at solving the issue with my flat, quickly and efficiently. Much appreciated to the staff working here.

Fantastic experience: The staff at Armstrong Estates are exceptional and have been a great help through my journey of letting one of my properties!

Negative experience: Rubbish repair service don't rent from them reported my toilet last year still waiting my kitchen full of black mould keep clear

Fantastic experience: After a really difficult time trying to find somewhere to rent that was not stupidly expensive I came across a property with Armstrong Estates. Hayley, who dealt with my viewings and any questions I had is possibly one of the most genuinely caring people I have dealt with in this industry and I have rented for 15+ years. Everything with the move was easy and clear,  they even provided a really thoughtful start up gift box which was totally unexpected and also super useful with vouchers with money off for electrical goods etc alongside a selection of nibbles. It's the human things that count and this really blew me away. I can't recommend Armstrong Estates enough!

Fantastic experience: I have used the services of the company for a number of years and they let out a residential property on my behalf. They sourced the tenant, check the property and forward rental statements monthly. Hayley in particular is very helpful and efficient and is my contact within the company

Fantastic experience: My property has been Armstrong Estates formerly Hadrian Estates for the past 15 years to let my property. Hayley has been my primary contact throughout. I have found her professional, efficient, and any concerns of mine and the tenants have been addressed promptly.

Fantastic experience: Superb support and service. After a horrendous 2 years of my elderley parents renting out a property, the tenant's not paying the rent and costing my parents thousands of pounds and immense stress to eventually be able to evict them. My parents enlisted in the services of Armstrongs Sales and Lettings, a local Company in North Shields. Hayley has been absolutely fantastic in managing the letting of the property, ensuring the best for the tenant and my parents as landlords. Hayley found a buyer for the property when my parents decided they no longer wanted to own the property. It was turning out to be a "challenge" getting the sale through, Hayley very kindly intervened with the process and supported and managed to get the sale through for my parents. I would highly recommend this Company, whether being a tenant or a landlord. We are extremely appreciative of Hayley's professional, knowledgeable and experienced support that she has given to us.

Negative experience: I have had a leaking roof for a number of months now. I reported it several times but to no avail. It has gotten so bad that the ceiling has fallen down due to the trapped water. Every time I call them they say they will get back to me but never do. They always come up with the same excuses. It's not like I'm not paying them rent on time. I just want this issue resolved. I just hate it when the whole place floods every time it rains. Hope they get their act together and sort this out. Thanks.

Negative experience: They have no feelings for the sick

Fantastic experience: Hadrian Estates have been an excellent letting agent. Always pay rent on time and very professional. I dealt mainly with Janice Armstrong and she was one of the most helpful and professional people that I have worked with. Superb!!

Fantastic experience: A fantastic experience and a first class team !

Positive experience: Helpful and informative staff

Fantastic experience: I have been a landlord with Hadrian Estates ever since they began as a business many years ago They have been absolutely superb from the start. The office team respond to telephone calls very quickly, monies are paid in on a timely fashion and I have no complaints whatsoever. maintenance requests are dealt with promptly and I believe that my tenants are very happy with the service that they receive. i can unreservedly recommend them

Fantastic experience: great professional service from Hadrian Estates, highly recommended

Fantastic experience: Very impress. Sold our house in 8 weeks to completion. Efficient and very professional, would highly recommend Hadrian.

Fantastic experience: I have been with hadrian 9 years with multiple lettings and their service is highly professional. Hadrian strike a superb tenant/landlord balance in all matters making letting hassle free. Superb office staff always ready to offer the best advice and help locate good reliable tenants and maintain a regular flow of rental income at a very reasonable cost.

Fantastic experience: Professional, friendly, first class from start to finish. Would not hesitate to recommend the team for the 5 * service provided !

Fantastic experience: Very helpful staff, excellent service !! Cheers

Fantastic experience: Hadrian estates ..what more can i say than ..i wouldnt go anywhere else ..by far best staff ans best organised agents around !

Fantastic experience: Very friendly, courteous, professional and knowledgeable staff, had a couple of minor issues with the property which were fixed timeously and had no problems since. I would highly recommend hadrian estates to anyone looking to rent a property.

Fantastic experience: Would highly recommend Hadrian estates real professionals with a very fast turn around and always there to help

Fantastic experience: Amazing company with a quick turn around for a family member who was homeless. Supportive & helpful from first contact. Can't count how many times I've recommended them to friends & family!

Fantastic experience: Brilliant friendly staff and a pleasure to deal with.Very professional,thankyou.

Fantastic experience: These guys are great. From initial contact to ongoing customer care I have not had a better experience. Hadrian estates put their customers first every time. I couldn’t be more impressed.

Fantastic experience: Amazing staff, great professional service

Fantastic experience: Hadrian estates are absolutely fabulous from start to finish. Was in one of there properties from six years + and had no probs the whole time. Would recommend this company absolutely. Five star rating all way. I moved back to Liverpool my home town but for any reason I was to come back to Newcastle upon Tyne I would not hesitate to use this company again.

Fantastic experience: The staff were very helpful and very professional, thank you!

Fantastic experience: I am a landlord. I approached Hadrians After nearly a year of very testing times with tenant which included courts, solicitors, council etc.Hayley is absolutely brilliant. I have handed her full management and feel relived.she has more knowledge than some of the professions that I have dealt with and gave me some very solid advice which I wasnt aware of and which you should normally get from payed profession. She is willing to go out of her way above and beyond to help you. She is so understanding and sympathetic. Most companies just want an easy ride and don't want to deal with complications but not these. They will deal with problems as if its their own.I am so glad that I have come across them. The staff there also seem very friendly and professional and I hope to stay with them for many years to come. I really would Highly recommend them to anyone. Thank you so much in advance.

Fantastic experience: I purchased my property last Sept 2017 and had great service through out with the staff who keeped me updated all the way. Since I purchased the property I have received very good service from Hadrian Estates in managing my property and all my maintanance is stress free for me as to they get the work carried out quite quick. Very good management company for my property. Overall a great service and good team-Hope to continue in near future. Kind regards A.Hussain

Fantastic experience: Thank you to all the staff at Hadrian Estates for helping me find my new home. Amazing customer service from all of the staff I was associated with. Always helpful and got back to me straight away throughout the application process! Thank you so much!! ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Very happy with the service I get from Hadrian estate agents always friendly and helpful.

Negative experience: I am a current tenant with Hadrian estates. Unfortunately none of our repairs have been repaired despite numerous phone calls and trips to the office. The house downstairs has had a broken window since we moved in and the handle of the front door has been broken off so we are constantly worried that someone is trying to get in the house. Hadrian estates have been informed and yet again nothing has been done. When I am on the phone I get fake promises that things will be fixed but I am still waiting. I have spoken to a local police officer who told me to contact her if we have anymore bother.

Fantastic experience: I have been a tenant for many years. very happy with the service provided by Hadrian estates, speedy repairs, very courteous staff. property has always been maintained to a high standard by both myself and the company.

Fantastic experience: Friendly staff providing a first class service

Negative experience: Absolutely worst letting agent ever please please Do not use these people to rent through. They do not get repairs fixed at all. They leave you a huge bill when leaving the property with imagined issues. They are extremely slow at fixing repairs but are fast at wanting money even without the repairs being completed.

Fantastic experience: I have rented a few properties through Hadrian Estates. I can not fault the service that I receive. They are always professional, deal with any queries or concerns in helpful manner. Highly recommended! An honest and reliable company.

Fantastic experience: I find the communication with Hadrian Estates of a very professional courteous standard. The staff are really helpful and always willing to go that extra mile. I'm currently in the process of purchasing a new home, my current flat will be tenented via Hadrian Estates soon, the reason for this is based on their professionalism, honesty and efficiency. Keep up the good work guys!

Fantastic experience: My son recommended I use Hadrian estates when I purchased two rental properties myself. I can honestly say I'm impressed with the professionalism of dean and his team. I would highly recommend them.

Fantastic experience: currently manages my 4 properties, excellent service ,great staff, minimal fuss for myself and property is maintained . recommend for any landlord

Fantastic experience: I have been a landlord with this company for over 10 years now. I cannot praise the staff enough for the extra help I recieve in helping me through some very testing times!! I would highly recommend this company to any landlord looking for property mangement or tenant finding.

Fantastic experience: i rent property from Hadrian Estates ,they are very friendly when on the phone or in their office and very helpful staff ,i have for several years now would recommend to anyone .Great professional company .

Fantastic experience: Great company. Wouldn't use any one else to look after my properties.

Fantastic experience: im a very happy customer of Hadrian estates.They have been very professional and efficient in the 5 years I have been their client.i own several properties in the north east and living in London it was previously very hard to find a team with compassion and honesty. since working with Hadrian I have had zero complaints or problems and will continue my business with them without any hesitation and recommend Hadrian estates to anyone, for their caring professional manner...thanks a lot Hadrian for our business together. H.B

Fantastic experience: This company is efficient, caring, professional and trustworthy. I would highly recommend them.

Fantastic experience: I have been a tenant for many years now and I can not thank the staff enough. Always helpful and friendly when I call into the office

Fantastic experience: Hadrian's have managed my property now for over 6 years. I can honestly say they have been nothing but honest helpful professional and efficient. Had a minor issue with HB claim but the help and advice i got from hayley was first class. I would definitely recommend Hadrian's to any landlord - a happy customer :)

Fantastic experience: I've had the pleasure of having been working with Dene and the absolutely wonderful and very friendly team at Hadrian Estates for over six years now. If it is possible to find a more caring, transparent, pro active, compassionate and reactive group of agents I'd be extremely surprised and suspicious. Any minor repairs or otherwise are dealt with immediately and the customer service is absolutely impeccable. I cannot recommend them highly enough, they really do go the extra mile and nothing is ever too much trouble. Best in the business bar none. Straight talking combined with exceptional civility. I've worked with approximately 6 or 7 estate agents in my work with regards to housing people and it is easy to say that Dene, Hayley, Janice and crew are the very best there is. I look forward to another 6 years of perfect service. Garry.

Negative experience: As a landlord zero transparency and would stay away from them.