Jones & Co Lettings
6 Nelson St
NR2 4DN, Norwich
+441603327576

Opening hours

  • sunday: (closed)
  • monday: 9h-17:30
  • tuesday: 9h-17:30
  • wednesday: 9h-17:30
  • thursday: 9h-17:30
  • friday: 9h-17:30
  • saturday: (closed)

Welcome to Jones&Co Lettings.

Finding tenants and managing property can be a time consuming and worrying process, there is an increasing amount of legislation you must get right.

We save you your time by advertising your property, conducting viewings and referencing tenants.

You can relax knowing all the documentation required at the start of a tenancy is prepared accurately.

You will have peace of mind. Your property is being properly maintained by insured trades professionals.

You can feel good that your tenants are provided with a fair and consistent management service.

Call the team today, we would love to hear about your property journey and support you along the way.

Many thanks
Chris Jones
Jones&Co Lettings

Our comment from Agencias Inmobiliarias about Jones & Co Lettings:

Jones & Co Lettings is a renowned letting agency that has received a mixture of feedback from its clients. While some experiences have highlighted areas for improvement, many customers have praised the team, particularly the agent Adam, for his exceptional service.

Positive Aspects:

  • Clients have consistently commended Adam for his professionalism, enthusiasm, and friendly demeanor during property viewings, making the process enjoyable.
  • Adam is noted for going above and beyond to help clients feel comfortable and informed, addressing all their questions with thorough and honest responses.
  • Many users appreciate the quick and effective communication from the team, particularly praising their responses and support throughout the rental process.
  • Maisie has also been recognized for her clarity and helpfulness, ensuring that all inquiries are answered promptly.
  • The agency is often described as being dedicated to helping clients find their ideal homes, with many customers expressing a willingness to recommend their services.

Areas for Improvement:

  • Some reviews indicate frustrations with the rental process, including mix-ups on move-in day and communication delays.
  • A few clients have reported issues with property descriptions and transparency regarding availability, leading to disappointment.
  • While some customers encountered challenges, the agency’s management has demonstrated a commitment to addressing concerns and striving for improvement.

Overall, despite the occasional negative feedback, Jones & Co Lettings stands out for its dedicated staff and positive client experiences in the competitive rental market.

Jones & Co Lettings: Reviews

4.7/5 (200 Reviews)
jethro biernacki Published on Google 2 months ago

Negative experience: The most frustrating rental process I have ever had the misfortune of being a part of. 0/10 would not recommend

Matthew Goodacre Published on Google 2 months ago

Fantastic experience: Maisie was very clear and helpful during the appointment visit, definitely looking forward to see more properties with Jones & CO

Nicole Pfavayi Published on Google 3 months ago

Fantastic experience: Adam was very professional and helpful. Truly went above and beyond to help me find a home, with great location to work and city centre.

Minahil Basit Published on Google 3 months ago

Fantastic experience: Adam is absolutely phenomenal! He's the agent from company who came to show me around for the house viewing, and wow, what a pro! He explains everything in super detail, leaves no stone unturned, and is super helpful with literally everything. What's more, he's one of those rare agents who actually cares about getting you the right fit – super supportive and straightforward. I've dealt with a few agents before, but Adam's in a league of his own. If you're looking for someone reliable and on top of their game, Adam's your guy .

Lukman Rofee'ah Published on Google 3 months ago

Fantastic experience: Adam is humble and explained in detail to me and he even picked me up when I missed the office address.

Rachael Warwick Published on Google 3 months ago

Fantastic experience: Adam was a really informative and super kind and funny. Adam was super enthusiastic.

Jake Inscoe Published on Google 3 months ago

Fantastic experience: Adam was really friendly and had a good sense of humour. He made the process of viewing the accommodation, he had great enthusiasm.

Demi Law Published on Google 3 months ago

Fantastic experience: Adam showed us around the flat we were interested in, he had great enthusiasm

Usifo Emoyon-Iredia (C4) Published on Google 4 months ago

Fantastic experience: Jones & Co. makes house-hunting almost enjoyable... a dangerous achievement. I interacted with Adam who was immense! Sharp, responsive, and genuinely on your side, he turned anxiety into success. Proof that good homes exist, and even better agents do too. Thanks for helping me to secure a lovely new home.

Jones & Co Lettings
Jones & Co Lettings

Hi Usifo,

Thank you for such a brilliant review.

We’re delighted to hear that your house-hunting experience was (almost) enjoyable and that Adam was able to turn the usual stress into a positive result. He genuinely cares about getting the right outcome, so your kind words will mean a lot to him.

Congratulations on securing your new home, and thank you for trusting Jones & Co. Proof indeed that the right place and the right agent make all the difference.

All the best,
The Jones & Co. Team

Sean4406 Published on Google 4 months ago

Negative experience: Absolutely useless waste of space! When I lived in a property they managed on the day I moved it they gave me the wrong keys so I couldn't get into the property. It was the start of months of very poor service, even the landlord got fed up with them!

Jones & Co Lettings
Jones & Co Lettings

Hello Sean,

We’re really sorry to hear about your experience — especially the issue with the wrong keys on move-in day. That’s not the start anyone deserves, and we understand how stressful that must have been. We always aim to deliver a smooth and reliable service for both tenants and landlords, and it’s clear we fell short here. Your feedback has been taken seriously, and we use reviews like this to drive improvements so situations like this don’t happen again. If you’d like to discuss this further, we’d welcome the chance to make things right. Please reach out directly to this email, [email protected], so we can look into the specifics of your case.

Thanks for taking the time to share your feedback,

Jones&Co Team

mooncake chook Published on Google 5 months ago

Fantastic experience: Adam and jenny were super lovely and informative. Would recommend to anyone.

Jones & Co Lettings
Jones & Co Lettings

Hello,

Thank you so much for the 5-star review! ⭐

We’re really pleased to hear that Adam and Jenny were helpful and informative — that’s exactly the experience we aim to deliver. Thanks as well for the recommendation; it genuinely means a lot. We hope to help you again in the future.

Thank you,
Jones&Co Team

Achiever Published on Google 5 months ago

Fantastic experience: Adam is such a lovely man! Very professional and still humane. He’s good at his job!

Jones & Co Lettings
Jones & Co Lettings

Hello,

Thank you so much for the lovely review and the 5 stars! ⭐

We’re really pleased to hear that Adam made such a positive impression — professional, approachable, and genuinely good at what he does.

Your kind words mean a lot, and we truly appreciate you taking the time to share your experience.

Thank you,
Jones&Co Team

Caleb Wilson Published on Google 5 months ago

Fantastic experience: Adam was the best went above and beyond. Give that man a raise

Jones & Co Lettings
Jones & Co Lettings

Dear Caleb,

Thank you so much for the brilliant review! We’re thrilled to hear Adam went above and beyond for you; he has a knack for doing exactly that. We’ll be sure to pass your kind words on to him and don’t worry, we’ve noted your suggestion about the raise!

We really appreciate you taking the time to share your experience. If you need anything else, we’re always here to help.

Thank you,
Jones&Co Team

Max Harding Published on Google 5 months ago

Fantastic experience: Adam was brilliant showing us around, very knowledgable on the property and very nice guy.

Jones & Co Lettings
Jones & Co Lettings

Hi Max,

Thanks so much for the fantastic review! Delighted to hear Adam made such a strong impression.

We’re really glad the viewing was a great experience for you, and if you need anything else as you move forward, just shout.

Thank you,
Jones&Co Team

Thomas Lamb Published on Google 5 months ago

Fantastic experience: ADAM IS THE BEST. HE DESERVES A RAISE. WE LOVE ADAM <3

Jones & Co Lettings
Jones & Co Lettings

Dear Thomas,

We’re thrilled you had such a great experience, and your kind words mean a lot to the whole team. As for the raise, we’ve passed the hint along (loudly).

Thanks again for the fantastic review! ❤️

Thank you,
Jones&Co Team

Eleanor Studman Published on Google 5 months ago

Fantastic experience: Went to see some properties and was showed around by Maisie and Adam. Both very knowledgeable and helpful. 10/10 recommend!

Jones & Co Lettings
Jones & Co Lettings

Hi Eleanor,

Thank you so much for the fantastic review! We’re thrilled you had a great experience viewing properties with Maisie and Adam. We’re glad their knowledge and support made everything smooth for you.

Really appreciate the 10/10 recommendation! If you need anything else or want to see more options, we’re always here to help.

Thank you,
Jones&Co Team

Alex MacDonald Published on Google 5 months ago

Fantastic experience: Maisie was so helpful! Understood and answered all our questions!

Jones & Co Lettings
Jones & Co Lettings

Dear Alex,

Maisie will be chuffed to bits. She’s brilliant at putting people at ease and making sure every question gets a clear, straight answer, so it’s great to hear that came across during your visit.

We’re delighted you had such a smooth experience, and if you need anything else, just give us a shout.

Thank you,
Jones&Co Team

millie kate Published on Google 5 months ago

Fantastic experience: Maisie was super helpful and was very knowledgeable about the property :)

Jones & Co Lettings
Jones & Co Lettings

Hi Millie

Thank you so much for the lovely review! We’re thrilled to hear Maisie made such a great impression; she really knows her stuff, and it shows. Delighted that the viewing was smooth and helpful for you. If you need anything else or want to explore more options, we’re here and ready to help.

Thank you,
Jones&Co Team

Albert Luis Published on Google 5 months ago

Positive experience: Maisie was lovely, punctual, and extremely helpful.

Jones & Co Lettings
Jones & Co Lettings

Dear Albert,

Thanks so much for your kind words! We’re really glad to hear Maisie looked after you well. Punctual, lovely, and helpful is exactly how she rolls.

If there’s anything we can do to turn that four into a five next time, we’re all ears. Just let us know!

Thank you,
Jones&Co Team

Salem Abrehaley Published on Google 5 months ago

Fantastic experience: adam was very lovely and answered all our questions, pls give him a raise

Jones & Co Lettings
Jones & Co Lettings

Dear Salem,

Thank you so much for the wonderful review! We’re really glad to hear that Adam looked after you so well and made the process smooth. He’ll be absolutely chuffed to hear your feedback. As for the raise, we’ll make sure the right people see your suggestion!

Thanks again for taking the time to share your experience.

Thank you,
Jones&Co Team

E Lito Published on Google 5 months ago

Fantastic experience: Adam was very helpful to our group today, and I appreciated his honesty and advice about the property. He was really funny and made it a great experience!! Thank you! :)

Jones & Co Lettings
Jones & Co Lettings

Hello,

Thank you so much for the lovely review! We’re really glad to hear Adam looked after your group so well. Honest guidance and a bit of humour are very much his style, so it’s great to know it made your viewing experience genuinely positive.

If you need anything else or want to see more options, we’re here and happy to help!

Thank you,
Jones&Co Team

Thank you,
Jones&Co Team

Frances Milner Published on Google 5 months ago

Fantastic experience: Adam was amazing, answered all our questions and made us feel very welcome and comfortable. The house was lovely and Adam made us feel very reassured. 100/10 for his service

Jones & Co Lettings
Jones & Co Lettings

Hi Frances,

Thank you so much for your kind words! We're thrilled to hear that Adam made you feel welcome and reassured during your viewing. He always goes the extra mile to make the experience smooth and enjoyable, and it’s great to see that reflected in your visit. We really appreciate your feedback!

Thank you,
Jones&Co Team

Ruby Thorpe Published on Google 5 months ago

Fantastic experience: Me and my friends have been showed multiple student properties by Adam, who was incredibly helpful and honest. He explained the whole process clearly and is very easy to contact when wanting to ask questions. He also sent us many other properties to view and arranged appointments with us with ease !

Jones & Co Lettings
Jones & Co Lettings

Dear Ruby,

Thank you so much for your kind words! We’re thrilled to hear that Adam made your property search smooth and straightforward. He always strives to be helpful, honest, and responsive, so it’s great to know that came across. We’re glad you found the process easy and that he could assist with arranging viewings and sharing other options. Wishing you all the best with your new place!

Thank you,
Jones&Co Team

Grace Matilda Published on Google 5 months ago

Fantastic experience: Really positive experience, Maisie was on time, answered all our questions gave lots of information about the property, and gave us all the follow up steps we needed. She was professional, smart and kind.

Jones & Co Lettings
Jones & Co Lettings

Hi Grace,

Thank you so much for your kind words! We’re thrilled to hear that Maisie provided such a professional and helpful experience. We’ll be sure to pass your feedback on to her—she’ll be delighted to know she made the process smooth and informative for you.

Thank you,
Jones&Co Team

lily Published on Google 5 months ago

Fantastic experience: Maisie was super helpful, able to answer all the questions we had and overall had a great attitude. She made the house viewing very enjoyable:)

Jones & Co Lettings
Jones & Co Lettings

Hi Lily,

Thank you so much for your kind words! We’re thrilled to hear Maisie made your viewing enjoyable and was able to answer all your questions. We’ll be sure to pass on your feedback. She’ll be delighted to hear it!

Thank you,
Jones&Co Team

Gabrielle Clark Published on Google 5 months ago

Fantastic experience: very enthusiastic when showing us around different properties and clear on the next steps moving forward.

Jones & Co Lettings
Jones & Co Lettings

Dear Gabrielle,

Thank you so much for your kind words! We're thrilled to hear that you felt guided and informed throughout your property viewings. We always aim to make the process clear and enjoyable, and it’s great to know that came across. Wishing you all the best as you move forward!

Thank you,
Jones&Co Team

Esther Evans Published on Google 5 months ago

Fantastic experience: Absolutely loved the house and Adam was really welcoming, chatty and great at showing the highlights of the house!

Jones & Co Lettings
Jones & Co Lettings

Hi Esther,

Thank you so much for your kind words! We're thrilled to hear you loved the house, and Adam will be happy to know his welcoming approach and guidance made a difference. We really appreciate you taking the time to share your experience!

Thank you,
Jones&Co Team

Nata Mabel Published on Google 5 months ago

Fantastic experience: Adam has a great personality and we love seeing him. Definitely the highlight of the week!!!

Jones & Co Lettings
Jones & Co Lettings

Dear Nata,

Thank you so much for the kind words! Adam will be thrilled to hear he’s made your week a little brighter – it’s always great to know he’s making a positive impact. We really appreciate you taking the time to share your experience!

Thank you,
Jones&Co Team

Benjy Rugg Published on Google 5 months ago

Fantastic experience: The house was sublime, Adam is charismatic, funny, friendly and cool

Jones & Co Lettings
Jones & Co Lettings

Dear Benjy,

Thank you so much for your kind words! We’re thrilled you enjoyed the house, and Adam will be chuffed with the praise; charismatic, funny, friendly, and cool sounds like a perfect combo. We really appreciate you taking the time to share your experience!

Thank you,
Jones&Co Team

Sienna Aristido Published on Google 5 months ago

Fantastic experience: Adam from Jones&co was very helpful and informative. He was lovley when we viewed a property making sure to point out key parts.

Jones & Co Lettings
Jones & Co Lettings

Hi Sienna,

Thank you so much for your kind words! We’re thrilled to hear that Adam made your viewing a positive experience and provided helpful insights. We’ll be sure to pass on your lovely feedback to him.

Thank you,
Jones&Co Team

Georgia Lister Published on Google 5 months ago

Fantastic experience: We had 2 viewings with Adam and he was incredibly helpful while still being friendly and easy to talk to. He covered lots of information about the properties and the application process with complete honesty, and I felt comfortable asking him extra questions after the viewing - something we're very grateful for as students looking for housing. I think anyone who has a viewing with Adam will be happy with their experience!

Jones & Co Lettings
Jones & Co Lettings

Dear Georgia,

Thank you so much for your kind words! We’re thrilled to hear that Adam made your viewings informative, honest, and comfortable. It’s great to know he could support you through the process and answer all your questions, especially when navigating housing as students. We’ll be sure to pass your feedback on to him, and we hope your next steps with your new home go smoothly!

Thank you,
Jones&Co Team

Yanda Sin Published on Google 5 months ago

Negative experience: TERRIBLE experience, I attempted to book viewings 3 times and they cancelled it. No sincere apologies, as if people don’t need time off work, to make these bookings. They would respond 24hrs after each messege. Just ridiculous. Asked for my number and emails no calls and it’s been over a week. Zero if possible.

Dan Cooper Published on Google 5 months ago

Fantastic experience: Adam was very informative, realistic, and truthful about the property and helpful at explaining everyithng .

Jones & Co Lettings
Jones & Co Lettings

Dear Dan,

Thank you so much for your kind words! We’re thrilled to hear that Adam was able to provide clear, honest guidance and make the process easy to understand. We really appreciate you taking the time to share your experience!

Thank you,
Jones&Co Team

Mirza Ramudin Published on Google 5 months ago

Fantastic experience: Adam was very nice and funny, while also remaining professional and helpful when showing us the houses 10/10 service -love Sheila

Jones & Co Lettings
Jones & Co Lettings

Hi Mirza,

Thank you so much for your kind words, Sheila! We’re thrilled to hear that Adam made your viewing experience both enjoyable and professional. We’ll be sure to pass your feedback on to him.

Thank you,
Jones&Co Team

Daisy Frankcam Published on Google 5 months ago

Fantastic experience: Adam was so lovely !! Very funny and informative of the housing.Overall a very pleasant experience!! :)

Jones & Co Lettings
Jones & Co Lettings

Dear Daisy,

Thank you so much for your kind words! We're thrilled to hear you enjoyed the viewing and found it both helpful and enjoyable. It was a pleasure assisting you, and we're glad the experience left a positive impression. Wishing you all the best with your next steps!

Thank you,
Jones&Co Team

kaye Published on Google 5 months ago

Fantastic experience: Adam was very informative and thorough showing us around student houses.

Jones & Co Lettings
Jones & Co Lettings

Hi Kaye,

Thank you so much for your kind words! We're glad Adam could provide helpful information and make your viewings thorough and clear. We wish you the best in finding the perfect student home!

Thank you,
Jones&Co Team

Tiana Towers Published on Google 5 months ago

Fantastic experience: Adam was absolutely lovely when we went for our viewing! Very funny and made it a great experience for us :)

Jones & Co Lettings
Jones & Co Lettings

Hi Tiana,

Thank you so much for your kind words! We’re thrilled to hear Adam made your viewing enjoyable and brought some laughs along the way. We really appreciate you taking the time to share your experience!

Thank you,
Jones&Co Team

Eli Lito Published on Google 5 months ago

Fantastic experience: Maisie was very helpful to our group during our house viewing. She made the process super smooth and answered all of our questions and gave us some useful advice. Her patience and support is very appreciated and we are very grateful!! :)

Keiron Ryan Published on Google 5 months ago

Fantastic experience: Our tour guide Maisie was absolutely brilliant for this house shown with her bubbly energy and enforcing of any questions from us and providing with all info needed. Unfortunately the house itself did not fit what we as a group were looking for but we are glad we had a look with the Jones and Co company and will happily do so again if need be

Adithya Siddharthan Published on Google 5 months ago

Fantastic experience: Mazy was super helpful and friendly! Answered all of our questions about the properties we viewed.

Isobel Hewitt Published on Google 5 months ago

Positive experience: Adam was very engaging and funny to talk to.

yuvezz ig Published on Google 6 months ago

Fantastic experience: Erik was so lovely, so enthusiastic, hops up the stairs like a little bunny rabbit - he has so much pep in his step! He made every viewing a delight full of wonder and everyfin and everyfin x Love u Erik

Mollie Jones Published on Google 6 months ago

Fantastic experience: We had Adam for a house viewing with Jones and co and he was absolutely amazing! He was very informative and a lovely character to work with. We loved his enthusiastic enegery and as students looking for a first house Adam gave us lots of useful tips and tricks! The company is very lucky to have someone so bubbly and full of life.

Tobias Fernison Published on Google 6 months ago

Fantastic experience: Adam was very helpful and after vocalising our disappointment with the first house he provided us with multiple different options catering to our needs described finding the perfect house for us. Adam was also useful in outlining the pros and cons of the different types of landlords. Very useful and a good sense of humour.

Steven Burgos wilson Published on Google 6 months ago

Fantastic experience: Adam was very nice and helped us through the process.

z s Published on Google 6 months ago

Fantastic experience: Isabel was really great and helpful with our viewing later and super lovely!! thank you :)

Jones & Co Lettings
Jones & Co Lettings

Hello,

Thank you so much for your kind words! We’re thrilled to hear that Isabel made your viewing a positive experience. We’ll be sure to pass your lovely feedback on to her. Thanks again for taking the time to leave a review!

Thank you,
Jones&Co Team

jessie skippon Published on Google 6 months ago

Fantastic experience: We had a viewing with Isabel today and she was extremely helpful and she made the whole process so smooth. She answered all the questions we had and gave us the chance to give the whole property a good look through. Honestly probably one of the best viewings I've had in the past few years. She also gave us some good recommendations on other places we could potentially view which was very helpful too. Overall very nice experience, made so much easier with her help!

Jones & Co Lettings
Jones & Co Lettings

Dear Jessie,

Thank you so much for your kind words! We’re thrilled to hear that Isabel made your viewing such a smooth and enjoyable experience. She always goes the extra mile to ensure our clients feel informed and supported, so it’s great to see that reflected in your visit. We really appreciate you taking the time to share your experience, and we’re glad her recommendations were helpful. We look forward to assisting you with any future viewings!

Thank you,
Jones&Co Team

Darcie Burrows Published on Google 6 months ago

Fantastic experience: Isabel was so lovely and wonderful during the tour. Answered all of our concerns perfectly and allowed us a lot of time to look around. Thank you so much for the experience.

Jones & Co Lettings
Jones & Co Lettings

Dear Darcie,

Thank you so much for your kind words! We’re thrilled to hear that Isabel made your tour enjoyable and that she was able to answer all your questions. We’ll be sure to pass your compliments along to her. It means a lot to us that you had such a positive experience, and we hope to welcome you soon!

Thank you,
Jones&Co Team

Dinosaur Lover Published on Google 6 months ago

Negative experience: Absolutely disgusting company. They announce good rooms that aren’t available and when you get in touch with them, they push you towards the worst ones possible.

Jones & Co Lettings
Jones & Co Lettings

Hello,

We’re sorry to hear about your experience. Our aim is to provide accurate listings and helpful support, and we regret that this wasn’t reflected in your interaction with us. Room availability can change quickly, but we understand how disappointing this situation must have been. When a property becomes unavailable, we always offer other alternatives and we apologise if the alternatives offered were not suitable for you. Please contact us at [email protected] so we can review what happened and assist you further.

Thank you,
Jones&Co Team

maddoesucks Published on Google 6 months ago

Fantastic experience: The house was a delight to look around, but not as much of a delight as Adam was

Jones & Co Lettings
Jones & Co Lettings

Dear Maddoe,

Thank you so much for your kind words! We're thrilled to hear you enjoyed the house—and we couldn’t agree more about Adam. He truly goes above and beyond to make every viewing a great experience. We’ll be sure to pass on your lovely feedback to him!

Thank you,
Jones&Co Team

Ruby Dadson Published on Google 6 months ago

Fantastic experience: A beautiful experience, a perfect house that really feels like home… big up Adam!!! We love you!

Jones & Co Lettings
Jones & Co Lettings

Hi Ruby,

Thank you so much for the incredible review! We’re thrilled to hear the house already feels like home — that’s exactly how it should be. It was a pleasure helping you find the right place, and Adam would be glad that the experience was a great one from start to finish. Your support means the world. Enjoy every moment in your new home! ✨

Thank you,
Jones&Co Team

O Blyth Published on Google 6 months ago

Fantastic experience: Adam was very friendly and helpful when showing us around the house

Jones & Co Lettings
Jones & Co Lettings

Hi O Blyth,

Thank you so much for the 5-star review!
We’re thrilled to hear Adam made your viewing experience enjoyable and helpful. If there’s anything else you need as you move forward, we’re always here to assist — and Adam will be ready with more friendly tours!

Thank you,
Jones&Co Team

mia shail Published on Google 6 months ago

Fantastic experience: Adam was very enthusiastic, kind and helpful. He showed us around 2 properties and gave us lots of information to help us make a decision. He made my friends and I feel a lot less nervous about the house viewing process and would recommend.

Jones & Co Lettings
Jones & Co Lettings

Dear Mia,

We’re really glad Adam was able to make the experience feel comfortable and informative. It’s great to hear you and your friends found the viewings helpful and confidence-boosting.

Thank you,
Jones&Co Team

Demitria Cah Published on Google 6 months ago

Negative experience: Recently stayed over at a Jones and Co property to visit a friend and as someone that doesn’t live there I’m absolutely appalled. After further investigation and photographic evidence shown to me of the properties condition BEFORE the property was deeply cleaned by the tenant, am I deeply disgusted… what a terrible state, the agency should be deeply ashamed! I don’t leave reviews often but I feel bad for the tenant and the fact that they felt unheard and could not reach out. Jones and Co should be embarrassed. Furthering on, I looked through the reviews and the agency seemed to have a great standing. However, looking at a low reviews reflected MANY of the same problems the property faced. To me it just seems that this place is moving to entice you in with great imagery and professional agents, then have you face dreadful conditions once under the contracts. It’s understandable that an agency’s job is to sell you a property, but the lack of honesty is quite concerning. Back onto the reviews, I saw a variety of responses from the company replying to the bad reviews which is great! All of them seem understanding, deeply apologetic and clearing up issues… also great! Except you reply to those expressing their concerns publicly after stuff has hit the fan, after people have taken their concerns to public reviews where other potential customers can see. Not only that you seem to reply to these reviews and yet allegedly not reply to active tenant coming forward with problem or brushing it of. What an agency!! To conclude, it’s not a good look if someone who doesn’t even reside at one of your properties thinks it’s bad enough to take to Google reviews but I'm not a tenant nor a landlord pulling in money for you so what does it matter? Do better.

Jones & Co Lettings
Jones & Co Lettings

Hi Demitria,

Thank you for taking the time to share your feedback.

I’m genuinely sorry to hear about your experience and completely understand how disappointing it must have been to see the property in that condition.

At Jones & Co, we take all feedback seriously and I personally want to investigate what happened here. It would be really helpful to know which property this relates to so I can look into it in detail — both to understand what went wrong and to ensure any wider issues are identified and resolved.

Please could you email us at [email protected] with the property address so I can investigate this properly?

We carry out regular property inspections and work closely with our landlords and tenants to maintain our expected standards, so I’m keen to understand how this situation arose. We always encourage tenants to contact us directly by email, phone, or WhatsApp if they have any concerns, and I sincerely apologise if your friend has not had their issues fully resolved.

We’re also reviewing our internal procedures to make sure that feedback like yours leads to real improvements.

Thank you again for bringing this to my attention — it genuinely helps us do better for everyone we work with.

Kind regards,
Chris
Jones&Co Lettings

amelia zahid Published on Google 6 months ago

Fantastic experience: Adam is very professional, friendly and approachable. Great asset to the team and super helpful for anything we needed, giving us honest advice as freshers not knowing anything about houses! Thank you!

Jones & Co Lettings
Jones & Co Lettings

Hi Amelia,

Thank you so much for your kind words! We’re thrilled to hear that Adam made such a positive impact and helped guide you through the process. He’s a valued member of our team, and we’re glad his professionalism and support made your experience easier and more enjoyable. Wishing you all the best in your new home!

Thank you,
Jones&Co Team

Grace Howe Published on Google 6 months ago

Fantastic experience: Some friends and I were shown around a couple of properties yesterday by Adam, he was amazing! Very informative and explained the entire process with excellent detail, he went above and beyond, it was a very good experience and would definitely recommend the company!

Jones & Co Lettings
Jones & Co Lettings

Dear Grace,

Thank you so much for your kind words! We're thrilled to hear you had such a positive experience viewing properties with Adam. He always aims to make the process clear, helpful, and enjoyable — and it’s great to know that came across. We really appreciate your recommendation and hope to work with you again soon!

Thank you,
Jones&Co Team

Ellie McKinna Published on Google 6 months ago

Fantastic experience: Adam showed us round a couple of houses and was able to give us great details about the homes and gave a real and honest outlook on the houses. He was very friendly and helpful and would highly recommend :)

Jones & Co Lettings
Jones & Co Lettings

Hi Ellie,

Thank you so much for your lovely review! We’re really pleased to hear that you enjoyed your viewings with Adam and appreciated his honest and helpful approach. We’ll be sure to pass your kind words on to him — he’ll be chuffed to know his efforts made a difference. Thanks again for the recommendation!

Thank you,
Jones&Co Team

Amelie Walker Published on Google 6 months ago

Fantastic experience: Amazing estate agent, really made us feel welcome and gave a great tour of the house.

Jones & Co Lettings
Jones & Co Lettings

Dear Amelie,

Thank you so much for your kind words! We’re really pleased to hear you felt welcome and enjoyed the tour. It was a pleasure showing you around, and we wish you all the best in finding your perfect home! ✨

Thank you,
Jones&Co Team

Finn Published on Google 6 months ago

Fantastic experience: Adam from Jones and co was really great. Very friendly, welcoming, and knowledgeable. Made our decision easy.

Jones & Co Lettings
Jones & Co Lettings

Dear Finn,

Thank you so much for your kind words! We’re thrilled to hear that Adam made you feel welcome and supported throughout your experience. It’s always our goal to make things clear and easy for our clients, and it’s great to know Adam hit the mark. We really appreciate your feedback and look forward to assisting you again in the future!

Thank you,
Jones&Co Team

Rachel Barton Published on Google 7 months ago

Negative experience: On first glance, Jones and co seem amazing. Our viewing last year was fabulous and Adam was amazing. Although, little cracks started to appear, including them spelling an email wrong when sending our contracts which they disregarded and ended up nearly loosing our house. However, after being in the property for 2 months, safe to say they are horrendous. Our house was left dirty, damaged (including paint scuffs and even a massive rip in the paint in the upstairs shower which means we cannot use it) and the garden and garage was left cluttered and full. We immediately contacted them that day - and nothing. They haven't tried to fix these issues, or even reply. We are still having to send follow up messages to them to even get a reply, and nothing. They only send messages about a gardener and whether we want to live their next year. Never again will I go with a Jones and Co property to let - it has been a horrendous experience so far!

Jones & Co Lettings
Jones & Co Lettings

Hi Rachel,

Thank you for your feedback — we take your concerns very seriously and want to make sure everything is addressed to your satisfaction.

We really appreciate your kind words about Adam and will be sure to pass them on. I’m sorry for the spelling mistake in your email and the stress this caused, but I’m glad the contract issue was quickly fixed so you could secure your home.

I’m sorry you felt the property wasn’t as clean as it should have been — it was cleaned professionally in Norwich before your move, but we’ll review this to make sure standards are met. The peeling paint in the bathroom was caused by humidity from previous tenants; the landlord has now approved repainting. While unsightly, it shouldn’t make the bathroom unusable.

I’m pleased to report that following your message on Friday, all the jobs have been raised and sent to the contractors — some, including changing the bathroom light, have already been booked.

Minor scuff marks aren’t being redecorated during your tenancy, and Verity has been in touch about the garage items — these belong to the landlord, though we’ll confirm with the landlady for clarity.

We apologise that our replies have been slower than ideal during a busy period. Your issues are being worked on, and we truly appreciate your patience.

Thank you again for sharing your experience — your feedback helps us improve.
Many thanks
Chris

Sthann Neal Tengna Nyapeye Published on Google 7 months ago

Fantastic experience: Adam is a heavyweight in the industry and truly exceptional. His unmatched presentation skills and professional approach in unexpected situations made my decision easy. I am grateful that he was the agent assigned to my property viewing. He demonstrated remarkable capability, professionalism, enthusiasm, and customer service skills in a natural and relatable way. I highly recommend him for managing any above-average properties. Adam speaks the market's language fluently and is honest about the small details that may not be immediately visible to us. He is a reliable professional. He took the time to check in on my thoughts about the property while my application was under review. Since I don’t currently live in Norwich, he even dedicated time to a second viewing of the property because I have concerns about noise in the long term. He's second to none! I really appreciate that! Much respect to you, Adam!

Jones & Co Lettings
Jones & Co Lettings

Dear Sthann,

Wow — what an incredible review! Thank you so much for taking the time to share such thoughtful feedback. We’re absolutely delighted to hear about your experience with Adam. His professionalism, honesty, and genuine care for clients truly set him apart, and it’s fantastic to see that reflected in your words. We’ll be sure to pass on your kind message — he’ll be thrilled to know his efforts made such a positive impact. Wishing you all the best with your new home, and thank you again for recommending Adam and the Jones & Co team!

Thank you,
Jones&Co Team

Jayakarthick Published on Google 7 months ago

Fantastic experience: I had a great experience with Adam, he was friendly, professional, and made the whole process smooth. I found the right room with the right person, and I’m very satisfied. Very happy with the experience.

Jones & Co Lettings
Jones & Co Lettings

Dear Jayakarthick,

Thank you so much for your kind words! We’re delighted to hear that Adam made the process smooth and enjoyable for you. It’s fantastic that you’ve found the right room with the right person, and we’re so pleased you’re happy with the experience. Wishing you all the best in your new home!

Thank you,
Jones&Co Team

sasi varma Published on Google 8 months ago

Fantastic experience: I had a great experience with Adam from Jones & Co. He was very welcoming and helpful throughout my room search. He even went the extra mile by giving me a lift to the city, which I really appreciated. His professionalism and kindness made the whole process much easier. Highly recommended!

Jones & Co Lettings
Jones & Co Lettings

Hi Sasi,

Thank you so much for your wonderful review! We’re delighted to hear that Adam made your experience smooth and enjoyable. Going the extra mile is what we’re all about, and it’s great to know his professionalism and kindness made a difference for you. We truly appreciate the recommendation and wish you all the best in your new place!

Thank you,
Jones&Co Team

Tiffany Watson Published on Google 8 months ago

Fantastic experience: Today’s viewing was brilliant, the house is amazing, the rooms are great sizes. Adam Jarvis who showed us the house is amazing at his job, making us feel very calm about the housing process, we’re very happy with todays viewing and are feeling much better about moving in our 2nd year. Adam has been fantastic at beginning of our housing journey as well, he even went out of his way to get me a new key cut when mine didn’t fit, I am much appreciative.

Jones & Co Lettings
Jones & Co Lettings

Hi Tiffany,

Thank you so much for your wonderful review! We’re delighted to hear you enjoyed the viewing and that the property felt like the right fit. Adam will be so pleased to know his support made the process feel calm and reassuring – he’s always happy to go the extra mile. We’re glad to have made your housing journey a positive experience from the start, and we look forward to helping you settle in for your 2nd year.

Thank you,
Jones&Co Team

Jyot Chawla Published on Google 8 months ago

Fantastic experience: Very good service and quick responses from Adam.. looking forward for a good stay

Jones & Co Lettings
Jones & Co Lettings

Dear Jyot,

Thank you for your 5-star review! We’re delighted to hear Adam was able to provide quick responses and great service. We hope you have a fantastic stay in your new home!

Thank you,
Jones&Co Team

Lyam Willrich Published on Google 8 months ago

Fantastic experience: Thank you to all of you at jones&Co lettings for making this move happen! I can't wait for my new journey to start... #adam #Gearge #all the the jones team... thanks again guys

Jones & Co Lettings
Jones & Co Lettings

Hi Lyam,

Thank you so much for your kind words! We’re thrilled to have helped make your move happen and can’t wait to see you enjoy this next chapter. From Adam, George and all of us at Jones & Co, we truly appreciate your trust in us. Wishing you every success and happiness in your new home! ✨

Thank you,
Jones&Co Team

Serwaa Boateng Published on Google 8 months ago

Fantastic experience: Isabel really came through for me and made sure I got a place within the shortest possible time. I really do appreciate the help. Keep the good work Isabel.

Jones & Co Lettings
Jones & Co Lettings

Dear Serwaa,

Thank you so much for your kind words! We’re delighted to hear Isabel was able to help you secure a place so quickly. She’s fantastic at making the process smooth and stress-free, and your feedback means a lot. We’ll be sure to pass your appreciation on to her. Wishing you all the best in your new home!

Thank you,
Jones&Co Team

Abdessamad Harikel Published on Google 8 months ago

Fantastic experience: Very good service from Adam and the ladies around the propertyies and in the office and most importantly a respectful professional team, would highly recommend this competent agency which I would definitely continue to use in the future

Jones & Co Lettings
Jones & Co Lettings

Hi Abdessamad,

Thank you so much for your kind words and recommendation! We’re delighted to hear that you had such a positive experience with Adam and the team, both at the properties and in the office. Providing respectful, professional service is always our priority, and it’s wonderful to know this came across. We truly appreciate your trust and look forward to continuing to work with you in the future.

Thank you,
Jones&Co Team

Hugh Massam Published on Google 8 months ago

Fantastic experience: Fast, flexible and friendly. I have my own unique needs and neuroses when I let my properties and the Jones and co. team cope with this extremely well. Have used them a few times, services like the photo inventory are good value and have been very useful at end of a tenancy. Would use them again.

Jones & Co Lettings
Jones & Co Lettings

Dear Hugh,

Thank you so much for your 5-star review! We really appreciate your kind words and are glad to hear that our team’s flexibility and services, such as the photo inventory, have been helpful for you. It’s always a pleasure working with you, and we look forward to supporting you again with your properties in the future.

Thank you,
Jones&Co Team

Tony Mcmahon Published on Google 8 months ago

Negative experience: Don't answer phones Kept us hanging on a thread Wasn't Wasn't happy with description of place They said integrated fridge freezer lol it was a fridge with an ice box Never again

Jones & Co Lettings
Jones & Co Lettings

Hi Tony,

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and that we fell short of your expectations. We do take calls and property descriptions seriously, so it’s disappointing to know we missed the mark here. Your comments will be reviewed with the team to ensure our communication and property details are clearer moving forward. If you’d be open to it, we’d really appreciate the chance to discuss this further and try to make things right — please feel free to contact us directly.

Thank you,
Jones&Co Team

Alo Elsie Published on Google 8 months ago

Fantastic experience: I always enjoy the services from Jones and co. Very swift with their feedback and processes. Adams is always fun to talk to and very helpful, he even offered us a ride back to the city. I have lived in one of your properties and I loved it. You have very decent properties.

Jones & Co Lettings
Jones & Co Lettings

Dear Alo,

Thank you so much for your kind words and 5-star review! We’re delighted to hear that you’ve had such positive experiences with Jones&Co, both in our properties and with our team. Adam will be especially pleased to know you appreciated his support. It means a lot to us that you’ve enjoyed living in one of our properties and we’re proud to offer homes and a service you can feel good about.

Thank you,
Jones&Co Team

Asher Published on Google 8 months ago

Fantastic experience: It's Esther. Today's viewing with Adam was a fantastic experience. Adam exhibited friendly and welcoming attitude, the representation of the company was great,he gave us explicit explanation of the house and what to expect.Nice meeting you today Adam. That was great.

Jones & Co Lettings
Jones & Co Lettings

Dear Esther,

Thank you so much, Esther, for your wonderful review! We’re delighted to hear that your viewing with Adam was such a positive experience. His friendly approach and clear explanations are exactly what we strive for as a team, and it’s fantastic to know this came across during your visit. It was a pleasure meeting you today, and we look forward to supporting you further on your property journey!

Thank you,
Jones&Co Team

Bellona A. Agyei Published on Google 8 months ago

Positive experience: I found my first UK apartment through this agency with no issues at all. They’ve been extremely helpful while I searched for a new place. Special thanks to Adam Jarvis—he’ll make sure you get the right property!

Jones & Co Lettings
Jones & Co Lettings

Hi Bellona,

Thank you so much for your kind review! We’re delighted to hear that your first UK apartment search went smoothly and that Adam was able to help you find the right place. We’ll be sure to pass on your thanks to him. Wishing you all the best as you settle into your new home!

Thank you,
Jones&Co Team

T N Published on Google 9 months ago

Fantastic experience: Adam was very lovely and helped us through everything. Great man!

Jones & Co Lettings
Jones & Co Lettings

Hello,

Thank you so much for your kind words! We’re really pleased to hear Adam was able to support you through everything and make the process a positive one. We’ll be sure to share your feedback with him!

Thank you,
Jones&Co Team

Nabil Rahhal Published on Google 9 months ago

Fantastic experience: Isabel from the team has been very supportive and flexible. She agreed to show me video tours of the rooms am interested in due to my situation and has been very well in communicating updates and responding to questions! Thanks

Jones & Co Lettings
Jones & Co Lettings

Dear Nabil,

Thank you for your wonderful 5-star review! We’re so pleased to hear that Isabel has been supportive and flexible in helping with your property search. Offering video tours and clear communication is all part of making the process as smooth as possible, and it’s great to know this has been helpful for you. We’ll be sure to pass along your kind words to Isabel!

Thank you,
Jones&Co Team

V Surya Menon Published on Google 9 months ago

Fantastic experience: I’ve had a great experience with Jones & Co Residential Lettings while looking for houses to rent in Norwich. I’ve viewed nearly 10–15 properties with them, and every interaction has been positive. Adam is a very talkative and genuinely honest person—he tells you everything about the property, the neighbours, and the area without holding back, which is really helpful when deciding. George is a sweet and efficient professional who makes sure all viewings are completed smoothly and quickly. Overall, they’ve made the house-hunting process much easier and more pleasant. Highly recommend Jones & Co for anyone looking to rent in Norwich!

Jones & Co Lettings
Jones & Co Lettings

Hello V Surya,

Thank you so much for your wonderful review! We’re delighted to hear you’ve had such a positive experience with Jones & Co while searching for a home in Norwich. Adam and George will be so pleased to know their efforts made the process easier and more enjoyable for you. Being open, honest, and supportive is exactly what we aim for, so it’s fantastic to see that come through in your experience. We truly appreciate your recommendation and wish you all the best in finding the perfect home!

Thank you,
Jones&Co Team

Aniruddha Dharmadhikari Published on Google 9 months ago

Fantastic experience: Viewing the property with Adam from Jones & Co. was a very positive experience. He was calm, polite, and took the time to show me everything without any rush. He answered all my questions clearly and professionally, which really helped me understand the details. A genuinely kind and skilled person—thank you, Adam!

Jones & Co Lettings
Jones & Co Lettings

Dear Aniruddha,

Thank you so much for your kind words and glowing review! We're delighted to hear that viewing the property with Adam was such a positive experience. He always aims to create a calm, informative, and pressure-free environment, so it's great to know that came across. We'll be sure to pass on your lovely feedback—he’ll be chuffed! If there's anything else we can help with, don't hesitate to get in touch.

Thank you,
Jones&Co Team

Kelvin Ufomba Published on Google 9 months ago

Fantastic experience: Adam was brilliant and very friendly. I had a great experience

Jones & Co Lettings
Jones & Co Lettings

Hi Ufomba,

Thanks so much for the 5-star review! We're thrilled to hear you had a great experience and that Adam made such a positive impression. He’s all about making the process smooth and enjoyable – with a good dose of friendliness thrown in!

Thank you,
Jones&Co Team

Ash Jos Published on Google 9 months ago

Fantastic experience: I had the pleasure of working with Adam through multiple property viewings, and I can confidently say he’s one of the best agents I’ve dealt with. He’s professional, patient, and genuinely committed to helping you find the right property — not just trying to close a deal. Adam took the time to understand what I was looking for and consistently presented options that matched my needs. He was always punctual, well-prepared, and offered honest, insightful feedback during each viewing. It’s clear he knows the market well and cares about his clients’ best interests. Beyond his professionalism, he’s also just a genuinely good person — easy to talk to and trustworthy. If you’re looking for someone who will go the extra mile and make the property search a lot less stressful, I highly recommend Adam. You’ll be in very good hands.

Jones & Co Lettings
Jones & Co Lettings

Dear Ash,

Thank you so much for this incredible review! We're genuinely blown away by your kind words about Adam — and we couldn’t agree more. He brings a rare mix of professionalism, patience, and care to every interaction, and it's brilliant to hear how much of a difference that made for you throughout your property search.

It means a lot that you noticed his commitment to understanding your needs and not just pushing for a quick deal — that's exactly the approach we believe in. We’ll be sure to pass on your lovely feedback to Adam.

Wishing you all the best in your new place — and if you ever need anything else, you know where to find us!

Thank you,
Jones&Co Team

Diana Siziba Published on Google 9 months ago

Fantastic experience: We had a great experience dealing with Adam @Jones &Co he is professional,friendly and always quick to answer any questions we had.

Jones & Co Lettings
Jones & Co Lettings

Hi Diana,

Thanks so much for the kind words! We're thrilled to hear you had a great experience with Adam – he always aims to strike the perfect balance between professional and personable. We really appreciate you taking the time to leave a review.

Thank you,
Jones&Co Team

Ayesha Farrukh Published on Google 9 months ago

Fantastic experience: I recently had a few flat viewings with Adam from Jones & Co, and it was a really positive experience. Adam was friendly, professional, and made me feel at ease throughout the process. He took the time to answer all my questions and was very knowledgeable about each property. I truly appreciated his help and would definitely recommend him to anyone starting their search!

Jones & Co Lettings
Jones & Co Lettings

Hi Ayesha,

Thanks so much for the great review! We're really pleased to hear you had such a positive experience with Adam. He always aims to make the process smooth and stress-free, and it’s great to know he made you feel at ease and well-informed. We truly appreciate the recommendation – best of luck with your property search, and don’t hesitate to reach out if you need anything else!

Thank you,
Jones&Co Team

Kristi Mazumdar Published on Google 9 months ago

Fantastic experience: We’ve had multiple viewings with Jones & Co, and Adam has been absolutely wonderful! He really makes the dreaded house hunting process fun. Would highly recommend.

Jones & Co Lettings
Jones & Co Lettings

Dear Kristi,

Thank you so much for the lovely review! We're thrilled to hear you've enjoyed your viewings with Adam – turning house hunting from stressful to enjoyable is exactly what we aim for. We really appreciate the recommendation and hope you find the perfect place soon. ✨

Thank you,
Jones&Co Team





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Maddy Clifford Published on Google 9 months ago

Fantastic experience: Had a viewing with Adam and he went above and beyond to help me find a property that suited me and supported me through the application process as well!

Jones & Co Lettings
Jones & Co Lettings

Dear Maddy,

Thank you so much for the 5-star review! We're thrilled to hear that Adam went above and beyond to help you find the right property and guide you through the application process. He's all about making the experience smooth and stress-free, and it’s great to see that reflected in your journey.

Thank you,
Jones&Co Team

Carol Clifford Published on Google 9 months ago

Fantastic experience: Adam was really helpful when we were looking for a room rental. He went out of his way to find something that suited us. Adam has kept in touch with updates, hopefully will have something sorted soon, Maddy and Carol x

Jones & Co Lettings
Jones & Co Lettings

Hi Carol,

Thank you so much for the lovely review! We’re so pleased to hear that Adam has been such a support in your search — he’s brilliant at going the extra mile to match people with the right place. We hope we’ll have the perfect room sorted for you very soon. Thanks again for your kind words!

Thank you,
Jones&Co Team

Opemipo Omosa Published on Google 9 months ago

Fantastic experience: I had a viewing with Adam Jarvis and he was so friendly! He made me feel comfortable and I liked how he showed me round and answered all my questions. Made me want to move in immediately.

Jones & Co Lettings
Jones & Co Lettings

Dear Opemipo,

Thank you so much for your lovely review. We’re delighted to hear that Adam made you feel comfortable during your viewing and that his approach left such a positive impression. We always aim to ensure viewings are relaxed, informative, and welcoming. If there’s anything else we can do to support your move, just let us know – we’re here to help.

Thank you,
Jones&Co Team

Shreya Agrawal Published on Google 9 months ago

Fantastic experience: Adam was really nice. He was so sweet and answered all our questions in detail.

Jones & Co Lettings
Jones & Co Lettings

Dear Shreya,

Thank you so much for your lovely review. We’re delighted to hear that Adam was able to make you feel comfortable and answered all your questions thoroughly. If there’s anything else we can support you with, please don’t hesitate to get in touch.

Thank you,
Jones&Co Team

Munachi Michael Published on Google 10 months ago

Fantastic experience: My experience with Adam was a top notch. He was so friendly and very professional in his job. He gave us a warm welcome on the property viewing yesterday at mousehold street.

Jones & Co Lettings
Jones & Co Lettings

Dear Munachi,

Thank you so much for your wonderful review. We’re thrilled to hear that Adam made you feel so welcome and looked after during your viewing on Mousehold Street. Friendliness and professionalism are exactly what we aim for with every visit. If there’s anything more we can do to support you in finding your next home, just let us know – our team is always here to help.

Thank you,
Jones&Co Team

Eze Adaeze Published on Google 10 months ago

Fantastic experience: Adam is a very polite man, friendly and cool , I did enjoyed conversation with him, he was really helpful and gave full details about the accommodation. Thank you Adam

Jones & Co Lettings
Jones & Co Lettings

Dear Eze,

Thank you so much for your kind words! We're glad Adam could give you all the details you needed. If you have any other questions about the accommodation or next steps, just let us know.

Thank you,
Jones&Co Team

April Parry Published on Google 10 months ago

Fantastic experience: Currently in the process of renting a house with Jones & Co, Adam has been incredibly helpful and responsive with any questions or needs we have! He's also just generally very friendly and funny which has made the whole process much more relaxing. Definitely 5 stars for these guys!

Jones & Co Lettings
Jones & Co Lettings

Hi April,

Thank you so much for your amazing review! We're really glad to hear Adam has been able to make things a bit easier (and hopefully entertaining) for you during the process. If you need anything at all as things progress, just shout – always here to help. Thanks again for the 5 stars!

Thank you,
Jones&Co Team

ka ho leung Published on Google 10 months ago

Fantastic experience: I was a former tenant. Property management has been incredibly friendly and helpful. Particularly, during last winter the flat's central heating system went down over factors beyond the landlord's control. Regardless, property management took the initiative to lend each of us a portable heater sent to our doorsteps free of charge even before any of the tenants have made such a request. When I have a urgent enquiry, their agents are even willing to answer my question after office hours.

Jones & Co Lettings
Jones & Co Lettings

Hello Ka ho Leung,

Thank you so much for your kind words. We’re really glad to hear that you felt supported, especially during the winter heating issue – we always aim to look after our tenants proactively and with care. It’s great to know our team’s quick actions and after-hours help made a difference for you. Wishing you all the best in your next chapter, and thank you for being such a valued tenant.

Thank you,
Jones&Co Team

ayushi singh Published on Google 10 months ago

Fantastic experience: I had a wonderful experience viewing a property with Adam from Jones & Co. He was not only professional and informative but also incredibly kind – even offered me a lift, which I truly appreciated. He made the whole process feel comfortable and easy. Lovely person and a great representative of the company. Thank you, Adam!

Jones & Co Lettings
Jones & Co Lettings

Dear Ayushi,

Thank you so much for your kind words and for taking the time to leave this review. It was a pleasure showing you the property, and we're glad he could make the experience comfortable for you – and save you a walk! If there’s anything else you need as you move forward, just let us know. Wishing you all the best with your next steps.

Thank you,
Jones&Co Team

Joan Obiet Published on Google 10 months ago

Positive experience: Jones &Co have been amazing through my tenancy with them,Adam thank you very much for the work you doing it makes a difference.You are professional and funny while at it,thank you

Jones & Co Lettings
Jones & Co Lettings

Hi Joan,

Thank you so much for your kind words! It’s been a pleasure having you as a tenant. We're glad his professionalism and jokes made a difference. If there’s ever anything else you need, just let us know.

All the best from the Jones & Co Team.

Franklin nwaogu Published on Google 10 months ago

Fantastic experience: Was a wonderful tour guide with Adam. Very warming and approchable fellow who ensured every explanation was made clear and concise.

Jones & Co Lettings
Jones & Co Lettings

Dear Franklin,

Thank you so much for your kind words! We're really glad you found the tour helpful and clear – that’s exactly what we aim for. If you have any other questions along the way, just let us know. Always here to help.

Thank you,
Jones&Co Team

Jessica Kotowska Published on Google 10 months ago

Fantastic experience: Viewed a house today and was pleased with the viewing, Adam was very friendly and answered all our questions! Felt very comfortable and had all the information needed! 10/10

Jones & Co Lettings
Jones & Co Lettings

Hi Jessica,

Thank you so much for your kind review! We're glad you felt comfortable and had all the information you needed – that’s exactly how it should be. If there’s anything else we can help with as you move forward, just let us know.

Thank you,
Jones&Co Team

Paul Durrant Published on Google 10 months ago

Fantastic experience: Jones & Co are in my mind a really professional yet relaxed and friendly letting agents. I speak here mainly referring to Jo who dealt direct with me throughout. Always helpful, suggesting ideas to attract more prospective tenants, sharing her best and most trusted tradespeople, and possibly best of all she was ALWAYS available on the phone or WhatsApp, (evenings and weekends too if particularly essential!). And the fact that I never had to go through a switchboard to talk to what may or may not be the right person was SUCH a relief too! We would DEFINITELY use this company again when the need arises, it was actually a pleasure establishing the connection with them for our house renting needs.from the start!

Jones & Co Lettings
Jones & Co Lettings

Dear Paul,

Thank you so much for this fantastic review! Jo will be chuffed to hear your kind words – she really does go above and beyond. We’re all about making lettings as smooth and human as possible, without the dreaded switchboard obstacle course. It was a pleasure working with you too, and we’ll be here anytime you need us again in future. Thanks for choosing Jones & Co!

Thank you,
Jones&Co Team

Duncan Mackie Published on Google 10 months ago

Fantastic experience: I was shown one property by Verity last week and another with George today. Both very sweet, helpful, & knowledgeable. Super-organised agency - I like them a lot!

Jones & Co Lettings
Jones & Co Lettings

Hi Duncan,

Thank you so much for your lovely review! We’re thrilled you had such positive experiences with both Verity and George. We’ll be sure to pass on your kind words to them. If there’s anything more we can do to help you find your perfect place, just let us know – we’re always here and ready to organise away!

Thank you,
Jones&Co Team

Annette Brand Published on Google 10 months ago

Fantastic experience: We visited a property yesterday and Adam was incredibly friendly and informative. His manner put us at ease and he answered all of our questions, including giving information we hadn’t thought to ask. He remained professional throughout the entire viewing and we would absolutely look to use Jones&Co again in the future.

Jones & Co Lettings
Jones & Co Lettings

Dear Annette,

Thank you so much for your kind words. It was great that Adam showed you around, and we're glad he could answer all your questions – including the ones you didn’t even know you had! That’s what he's here for. If there’s anything else you need or any other properties you’d like to see, just let us know. We look forward to helping you again in the future.

Thank you,
Jones&Co Team

Siddharth A Published on Google 11 months ago

Fantastic experience: I viewed a property with Adam and he was absolutely lovely. Very informative and very helpful. I would definitely recommend.

Jones & Co Lettings
Jones & Co Lettings

Dear Siddharth,

Thank you so much for your kind words! We're so pleased to hear that Adam made a great impression and was able to provide helpful, informative support during your viewing. We really appreciate your recommendation and are here if you need anything else!

Thank you,
Jones&Co Team

Zahra Faisal Published on Google 11 months ago

Fantastic experience: Adam was incredibly helpful, very chatty, proactive and informative in letting us know our options.

Jones & Co Lettings
Jones & Co Lettings

Dear Zahra,

Thank you so much for your kind words! We're thrilled to hear that Adam was able to provide such a helpful and informative experience. His friendly and proactive approach is something we’re really proud of—glad it made a difference for you! Let us know if there's anything else we can help with.

Thank you,
Jones&Co Team

Mya Bullen Published on Google 11 months ago

Fantastic experience: Adam was really chatty, friendly and informative. He gave us really great advice on the house as well as other houses I was considering

Jones & Co Lettings
Jones & Co Lettings

Hi Mya,

Thank you so much for your kind review! We're really glad to hear that Adam was able to provide helpful advice and make the experience both informative and enjoyable. If you need anything else or have more properties you'd like to explore, we're always here to help!

Thank you,
Jones&Co Team

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Gilson Bailey Estate Agents (Norwich Office)

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32 Prince of Wales Rd - NR1 1LG, Norwich
+441603764444
4.9 (200)
Starkings & Watson Hybrid Estate Agents Norwich
Starkings & Watson Hybrid Estate Agents Norwich

Starkings & Watson Hybrid Estate Agents Norwich

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Roxburgh House, Rosebery Business Park, Mentmore Way - NR14 7XP, Norwich
+441603336116
4.9 (198)
Starkings & Watson Hybrid Estate Agents Poringland
Starkings & Watson Hybrid Estate Agents Poringland

Starkings & Watson Hybrid Estate Agents Poringland

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2a Shotesham Rd - NR14 7LE, Norwich
+441508356456
5 (200)
Minors & Brady Lettings
Minors & Brady Lettings

Minors & Brady Lettings

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Station Rd - NR12 8UR, Norwich
+441603801844

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