Romans Estate Agents & Letting Agents in Lower Earley
Information about Romans Estate Agents & Letting Agents in Lower Earley
Opening hours
- sunday: (closed)
- monday: 8:45-18h
- tuesday: 8:45-18h
- wednesday: 8:45-18h
- thursday: 8:45-18h
- friday: 8:45-17:30
- saturday: 9h-13h
Welcome to Romans, the leading estate agent serving Lower Earley and the surrounding areas. We specialize in property sales, lettings, and management, providing a professional service to both buyers and sellers. Our dedicated letting agents ensure a seamless rental experience for landlords and tenants alike.
At Romans, we understand that finding your dream home is an essential endeavor. Our services include free property valuations and mortgage advice, enabling you to manage all your real estate needs under one roof. We take pride in our reputation for providing high-quality properties across Berkshire, Bristol, Buckinghamshire, Greater London, and beyond.
Additionally, Romans has made a strong commitment to the environment, achieving carbon neutrality since 2022—eight years ahead of our initial goal. We work diligently to deliver exceptional service and tangible results, leveraging innovative technology and a personalized approach that meets your needs.
We invite you to explore what we offer and discover why we are a reliable choice in the competitive real estate market.
Our comment from Agencias Inmobiliarias about Romans Estate Agents & Letting Agents in Lower Earley:
Romans Estate Agents & Letting Agents in Lower Earley offers a remarkable service, characterized by their dedicated team which includes notable members like Jake, Filip, and Joshua. Customers frequently commend the team for their exceptional support, responsiveness, and professionalism, making the renting and buying processes smooth and enjoyable.
Positive Aspects:
- Exceptional customer service with prompt responses and clear communication.
- Professional and friendly staff, especially praised are Jake Matschy and Filip Podgorski for going above and beyond to assist clients.
- Clients report feeling well supported throughout the entire process, easing the stress typically associated with moving or renting.
- Timely updates and thorough explanations during every step of the process.
- A strong team dynamic, with members willing to step in and help when others are unavailable.
Areas for Improvement:
- Some clients reported challenges with communication and coordination, especially when transferring between different agents during the process.
- A few experiences highlighted delays in getting properties on the market and some procedural issues that could benefit from clearer guidelines.
- There are isolated complaints regarding the handling of viewings and scheduling that led to frustration.
Overall, Romans Estate Agents & Letting Agents is highly recommended for their reliable service and commitment to customer satisfaction, making them a preferred choice for property transactions in Lower Earley.
Romans Estate Agents & Letting Agents in Lower Earley: Reviews
Fantastic experience: I would like to sincerely thank Jake, Filip, and Alexis for their absolutely wonderful support and cooperation. You are amazing people, and I am truly grateful for everything you have done for me. A very special thank you to Jake – thank you for your understanding, patience, and for staying in contact with me every single day. Your help meant so much to me. I truly appreciate your constant support and your dedication in helping me handle all the matters related to renting the Flat. Because of you, I felt calm, supported, and well taken care of. Filip, thank you very much for explaining everything I didn’t understand. Your patience and clear explanations were incredibly helpful and made everything so much easier for me. Alexis, thank you for your kindness, professionalism, and support throughout the whole process. Thank you all for your help, understanding, and kindness. You are truly wonderful people, and I appreciate you more than words can say. ❤️ Beata
Dear Beata Wasiolek, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Fantastic experience: Had a great experience with Jake Matschy. He has been very helpful throughout the process, and delivered great service to me and my partner.
Dear Ryan
We greatly appreciate your 5-star review and the time you took to share your experience with Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: I have a truly outstanding experience working with Filip Podgorski. From the very beginning, Filip demonstrated exceptional professionalism and a genuinely supportive attitude. He consistently showed excellent behaviour, clear communication, and a warm, approachable manner that made the entire process smooth and stress‑free. Filip was always attentive to our requests, followed up promptly, and made sure every detail was handled with care. His dedication and willingness to go the extra mile really stood out. It’s rare to come across someone so committed to providing high‑quality service. I highly recommend Filip to anyone looking for a reliable and supportive real estate professional.
Dear Yousef, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Filip. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Fantastic experience: Me and my Partner had a great experience with Jake Matschy, very helpful!
Dear Faye Tonner
We greatly appreciate your 5-star review and the time you took to share your experience with Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Negative experience: Our agent was Filip who organised a viewing for us for over a month, the property is advertised as a long term hold, 12 months minimum to even be considered, 2 bedroom flat, we excitedly drove down from North England for this viewing, we were showed around, we were eager to get the paperwork done. The day when we would've started signing the papers, he kindly remembered to tell us that the house is sold and it's actually available for 4 months or less before we would get relocated to a single bedroom park house. Right before we were about to sign the papers! Incredibly ruthless. When I told him we drove 300 miles to check this property in person, his answer was "Oh..." No apologies, no professionalism, just a nonchalant "Oh" that's was his final parting words, I kid you not. That "Oh" cost us 300£, stayed in a hotel for 2 additional nights only for this company to try and pull a fast one on us. Back in 2016 me and my sister tried to rent a flat, they made us pay a 600£ non refundable holding fee only for them to cancel the last week, stating "we never had enough income to rent it in the first place, we couldn't even apply for it with that income!" Be very careful with this company, they will leave no stone unturned if they can slime some extra cash out of you.
Dear Sperminspace,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
Fantastic experience: Excellent experience with Jake. He was really helpful, approachable and responsive. Definitely recommend.
Dear Nirdesh Acharya
We greatly appreciate your 5-star review and the time you took to share your experience with Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Thank you romans team for helping us throughout whole process for rental specially thanks to filips
Dear Dj Ub
We greatly appreciate your 5-star review and the time you took to share your experience with Filip. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: The only agency to answer the phone and respond promptly. When I first enquired [telephone] about a property, I was kindly greeted by Jake Matschy who qualified my needs in an effective manner. Both my husband and I are working professionals - Jake went above and beyond to be flexible with our viewing needs and was incredibly patient with our responses [especially around month end]. All of the relevant information was provided in a timely manner and thoroughly explained [our first time going through this process. Much appreciated Romans!! Jake is an exemplary member of your team.
Fantastic experience: We recently worked with Jake Matschy to find and secure our new home, and we couldn’t be happier with the experience. With a baby on the way, time was of the essence, and Jake made the entire process incredibly quick and seamless. He was attentive to our needs, helped us view several great options, and guided us through every step to get us into a lovely home that perfectly suits our growing family. His expertise and helpful attitude took all the stress out of what could have been a daunting task. Highly recommend Jake Matschy to anyone looking for a reliable and efficient real estate professional!
Dear Awayz Ismail
We greatly appreciate your 5-star review and the time you took to share your experience with Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Jake was professional, straightforward, and extremely helpful throughout the entire process. He communicated clearly at every stage and made what could have been a stressful experience feel calm and manageable. On the day of the viewing, he was especially helpful, knowledgeable, patient, and supportive, taking the time to answer questions and guide me through everything clearly. His approach was efficient, kind, and genuinely professional from start to finish. I’m very grateful for his help and would happily recommend him to anyone looking for a smooth and professional service.
Dear Tim K
We greatly appreciate your 5-star review and the time you took to share your experience with Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: I worked with Jake and he was fantastic. Very clear and concise with his communication and shared properties precisely what I was looking for, my viewing went very well and I am very happy, thankyou Jake at Romans!
Dear Daniele Milo
We greatly appreciate your 5-star review and the time you took to share your experience with Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Thanks to Filip who has been super professional throughout the process and made my move so easy and stress free. Also for dealing with my many phone calls and emails graciously, I appreciate that. Also thanks for the lovely move in gift from Romans. Thanks again.
Dear Sal K
We greatly appreciate your 5-star review and the time you took to share your experience with Filip. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: I wish to express my extreme thanks to Kaitlyn Young of Romans Lower Early. Her help and expertise made my experience easy and stress free. Her people skills are second to none . Thank you Kaitlyn
Dear Gaynor Peel
We greatly appreciate your 5-star review and the time you took to share your experience with Kaitlyn. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: We have had the help of Jake.M from the lettings team. He's been very helpful and always responsive when we need it. Thank you Jake!
Dear Keeley Harris
We greatly appreciate your 5-star review and the time you took to share your experience with Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Had a good experience working with Filip Podgorski during my recent rental property move
Dear Senthilkumar K
We greatly appreciate your 5-star review and the time you took to share your experience with Filip. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Signed up to Roman's to receive emails of properties to let, the next day i was contacted by Filip at the Lower Earley branch to see if i would be interested in a particular property. Filip also set me a video walkthrough of said property and answered all of my questions regarding the listing. Filip was very professional, enthusiastic and prompt with passing information on or returning calls/emails. Would highly recommend this branch and using Filip for any queries etc. Thanks for your help.
Dear Michael Bellis
We greatly appreciate your 5-star review and the time you took to share your experience with Filip. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: We had an excellent experience with Filip P as our agent. He went above and beyond to ensure that viable houses were sent our way and kept at it for several months of us looking.
Dear Francis Clarke
We greatly appreciate your 5-star review and the time you took to share your experience with Filip. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: I've had a great experience with Jake in organising my next move as part of the lettings team. Jake is always responsive and helpful each time we speak and is honest with me when I have questions which is appreciated. Thanks for all the help, would recommend to anyone!
Dear Toby
We greatly appreciate your 5-star review and the time you took to share your experience with Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Filip has been extremely professional, patient and helpful throughout the whole process. Even when unexpected issues came up, he responded quickly and handled everything in a very fair and reasonable way. I truly appreciate his support and clear communication. Highly recommended for anyone looking for a reliable and responsible letting agent.
Dear Galen Li
We greatly appreciate your 5-star review and the time you took to share your experience with Filip. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Jacob at Romans Lower Earley was a massive support during our purchase! He was always super helpful and resolved all of our enquiries and made the process smoother for us! Thankyou so much Jacob!
Dear Laura
We greatly appreciate your 5-star review for Jacob and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Romans team is amazing. All of them highly professional. Throughout the process i never had to follow up. I received calls and update with thorough explanations. I went to other Estate Agents prior to Romans and i highly recommend them. Romans is top class services!
Dear Corinne Jones, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Fantastic experience: I had an excellent experience working with Josh on my recent property sale. From start to finish, he was proactive, communicative, and genuinely committed to ensuring a smooth transaction. Thanks to Josh’s dedication and persistence, the sale was completed successfully. I truly appreciate all the hard work from him and his team, and I would gladly recommend them to anyone looking for a reliable and trustworthy agent.
Dear Lee Alan
We greatly appreciate your 5-star review and the time you took to share your experience with Josh. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: We had a great experience renting our home through Romans. We got in touch with Filip Podgorski and we found him extremely helpful and knowledgeable.
Dear Fares Maher
We greatly appreciate your 5-star review and the time you took to share your experience with Filip. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Jacob, Romans sale manager, was very helpful, helped to facilite every stage, was very patient and super understandingof the stress involved!
Dear Everett Picart
We greatly appreciate your 5-star review and the time you took to share your experience with Jacob. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: We recently used Romans to help with our house move, and I couldn’t be more impressed with the service. From the very beginning, the team was professional, supportive, and made what could have been a stressful process feel so much smoother. A special thank you to Filip and Sal for making the experience easier not only for me but also for my partner — we both felt really looked after throughout the process.
Dear Foluso Jimmy
We greatly appreciate your 5-star review and the time you took to share your experience with Filip and Sal . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Filip is very responsive. I went through a lease with him in Wargrave months ago and he’s still very approachable whenever I have any queries although he’s already moved to another branch. Highly recommend!!
Dear Michelle Ng
We greatly appreciate your 5-star review and the time you took to share your experience with Filip. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: I had a great experience with Romans, especially with Jake. He was extremely helpful and supportive throughout the process, assisting us with everything we needed. His professionalism and friendly attitude made the whole experience smooth and stress-free. Highly recommend!
Dear Neha Rani Chauhan
We greatly appreciate your 5-star review and the time you took to share your experience with Jake. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: We got on touch with Joshua Mann at Romans when we had to sell my brothers house. I found him extremely helpful pointing out what options we had as the house was in very poor condition. He arranged to have auctioneer look at house as well and listening to the option we decided to go to auction. We made more than what we thought we would and all completed in a couple of months. I would recommend Joshua as he was understanding of situation and definitely pointed us in right direction. Thank you Joshua
Dear Carol Luffman
We greatly appreciate your 5-star review and the time you took to share your experience with Joshua. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: We had a fantastic experience selling our home in Lower Earley through Romans Although we were in a relatively short chain, the process was complicated and prolonged. Joshua and Jacob were hugely knowledgeable and supportive throughout the process. They were highly responsive and took time to keep us fully appraised of the status of the transaction and provided reassurance during times when the process became stressful. Joshua and Jacob were a pleasure to deal with throughout and went above and beyond to ensure that the transaction was as smooth as possible, I wouldn’t hesitate to recommend Romans for the sale of your property.
Dear Graham Macnair
We greatly appreciate your 5-star review and the time you took to share your experience with Jacob and Joshua. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: This is my third BTL with Romans. Alistair and Jake have both been extremely helpful in finding the right tenants for my property. They were highly professional every step of the way, constantly in communication with me throughout the process. A great service offered once again by Romans. HB
Dear H Bibi
We greatly appreciate your 5-star review and the time you took to share your experience with Jake and Alistair. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: I would highly recommend using Romans, the whole team have been great throughout the move in process, everyone is very helpful and friendly. Jake especially made sure that we understood the different deposit options and went above and beyond arranging extra viewings to accommodate our needs.
Dear Jacob Armstrong
We greatly appreciate your 5-star review and the time you took to share your experience with Jake and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Romans have been great throughout our move. Each person we interacted with was friendly and helpful. Jake went above and beyond to accommodate us as well. 10/10 would recommend.
Hi, Abby Boltax! Thanks for the great review!
All the best, Customer Care Team
Fantastic experience: A positive experience dealing with Romans in Lower Earley. Thank you to the team there especially Jake M who dealt with me. Top team.
Hi, Trev Helyar! Thanks for the great review!
All the best, Customer Care Team
Negative experience: I would highly recommend all potential tenants DO NOT buy their non-depaoit insurance, this company will make up whatever excuses to scrounge your pocket after tenancy no matter how noce you treated the house. The money spent is a total waste since you still need to deal with all kind of claims after all.
Hello Lclim. Thank you for your feedback. Any claims that a landlord makes against a tenant's security deposit or No Deposit Option must be well documented and sufficient evidence to support their claim must be provided. I would be very keen to have a conversation about your particular case. Please feel free to reach out to me to discuss.
Alistair Schorah - Lettings Manager
Fantastic experience: Really great experience with Romans right from the viewing stage, to making the offer, and preparing for move-in. Special thanks and credits to Jake Matschy who has been amazing in helping us navigate each and every step!
Hello Sediq, thank you for your feedback and kind words about Jake. Customer feedback is very important to us, so we appreciate you taking the time to leave a review. Please let us know if we can assist with anything in the future.
Alistair Schorah - Lettings Manager
Fantastic experience: After scoping out a move to the area for quite some time now, I have nothing but thanks to give to the team here. In particular Jake and Alistair have both been professional, warm and endlessly helpful. Can't recommend enough.
Dear Andrew Morton
We greatly appreciate your 5-star review and the time you took to share your experience with Alistair and Jake . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: I wanted to take a moment to sincerely thank team Romans ( Joshua,Adam and Izzy of Lower Earley branch) specially Joshua for your exceptional support and guidance throughout the sale and purchase of my property. Your professionalism, patience, and dedication made what could have been a stressful process for 8 long months of property search, feel smooth and manageable. Your clear communication, prompt responses, and deep understanding of the market were truly invaluable. I especially appreciated how you always went the extra mile to ensure everything stayed on track and that I felt informed and confident at every step. It’s been a pleasure working with you, and I’m incredibly grateful for your help in making this transition a successful one. I wouldn’t hesitate to recommend you to anyone looking to sale or rent their property for a reliable and supportive estate agent. Rgds Jahangir
Dear Jahangir Malek
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Fantastic experience: Just sold our house through Romans Lower Earley. Great team and my main contact was Josh who did everything he could to make the experience as smooth as it can be when selling your property. Thanks Josh & Team.
Hi, Naeem Atta! Thanks for the great review!
All the best, Customer Relations Team
Fantastic experience: We can’t recommend Romans Lower Earley highly enough. Jacob, Izzy and the team are all friendly and professional, even dropping a card around to our house when we celebrated a life event! They found a buyer for our house very quickly (within a week of it going on the market, the open house was very effective and low stress for us) and kept us updated with phone calls that were frequent enough to be effective but not annoying! We feel they have a fantastic knowledge of the area and valued our house at just the right price for us to get the maximum amount for an offer.
Hello Amelia Shooter
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
Fantastic experience: Completed on my sale yesterday and it was an absolute pleasure to work with Joshua from start to finish. He was flexible, attentive, responsive, offered expert guidance and just a general all round good guy. Cheers!
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: Dhruv has provided an excellent assistance to us. He went extra mile to help us move smoothly into our rental home. Caught up in a stressful situation of selling and buying a house, it's a great relief that we have found help! Coordinated patiently between Landlord and client, approachable and respond quickly to queries. Thank so much Dhruv.
Dear Melissa
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: We recently bought a house from Romans and Joshua Mann was our main contact. Joshua and Lower Earley team was really helpful and friendly. We were trying to beat the stamp duty rise in April and Joshua didn't let us down. He chased down all parties and managed to sort out in time. I would highly recommend them for selling or buying property with them.
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Fantastic experience: A massive thank you to the sales team of Josh, Izzy and Adam for all their help and advice in selling our property. The sales and marketing strategy suggested by Josh was great. Izzy handled the viewings expertly. In addition, Adam and Josh were extremely helpful in looking after the property between it being sold subject to contract and completion. Thanks are also due to Dhruv and his amazing negotiation skills, and to Ryan, our Move Manager, for all his efforts in liaising with all parties to bring the sale to completion as quickly as possible. It was a pleasure to deal with all of them and I cannot recommend them strongly enough.
Dear John Bowen
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: We were so grateful to have Joshua Mann as our estate agent. From the very first time we met him, and in every correspondence or meeting with him, he was consistently professional and other person centred. He remembered extra details about our needs and engaged with us whenever we needed support. Throughout the entire process Joshua went above and beyond, never once dropping the ball. We always enjoyed our time with him. If you're moving house we can highly recommend him
Dear Victoria Capel
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: We moved away from the area recently and, without exaggerating, Josh and Romans were the only ray of light in the entire process. Josh checked in regularly, helped us with the process and gave us valuable support when we needed it. Moving is already very stressful and we are extremely grateful for his accurate valuation, advice and support throughout. If we ever plan on moving back into the area he's going to be the first person we call. Thank you Josh and thank you Romans!
Dear Ben Crane
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Romans have managed my property for a number of years. Jess has done a great job of looking after the tenant exit, entry and a full redecoration. Romans internal processes are at times a little frustrating but Jess has helped massively navigate and get to the right outcome.
Dear Samuel Bolton
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Big thanks to Joshua, Izzy and Adam for their superb communication skills with the recent sale of my property. Very efficient all round - and secured an offer within 12 days of marketing which must be a record!
Dear Pat Barber
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Romans have sold two properties on my behalf in the last year. I have found the Sales team to be confident and polite at all times. They have kept me informed throughout and the sales have gone through smoothly. I would recommend Josh Mann for his individual contribution.
Dear Jo Bates
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Josh was amazing in helping us through our house buy! Kept us fully updated and always there to call upon. Will gladly use Romans again.
Dear Lauren
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Adam, Izzy, and Josh were so helpful throughout my first property purchase. From initial enquiry , too viewing , the whole team were so helpful throughout and made everything so clear , and kept constant communication! Thanks to the whole team for there support!
Dear William Shaw
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Dhruv was a great help to us with finding a property, he always called back when promised and answered all questions in a prompt and efficient manner. Would highly recommend. Massive thank you Dhruv your help meant alot!
Dear Michael Smith
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Bought my first home through Romans recently. All went smoothly, would like to say thank you to Josh in particular for dealing with the move along with Alison too. Both proactive and responsive. Would reccomend! Thank you both!
Dear Ellis Ward
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Client Testimonial: A Remarkable Experience with Sophie Pratley We recently had the pleasure of working with Sophie Pratley during our move, and I can say without hesitation that she transformed what is often a stressful experience into an inspiring one. From our first contact, Sophie stood out as both a consummate professional and a truly caring individual. Her warmth, efficiency, and constant communication gave us peace of mind, and her refreshing smile and personal touches made us feel genuinely supported every step of the way. Sophie has an extraordinary ability to go beyond the transactional, creating lasting connections with her clients. Romans is fortunate to have her as a dedicated ambassador. When the time comes to take the next step of purchasing a property, we won’t hesitate to reach out to Sophie again. Professionals like her are a rare find, and we’re immensely grateful for her support. Thank you, Sophie, for your outstanding work and commitment. You are truly one-of-a-kind. — Ángel González Argüello
Dear Angel Gonzalez
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Hi I just want to say big thank you to Josh,Adam and Izzy. These guys been amazing all the way through till my house sold. Great experience with Romans. And also Romans helped me to find other rented property too. Dhruve was taking care of rented side and he's been so helpful too. All over experience definitely deserve 5 stars ✨✨✨✨✨. Definitely will recommend Romans to friends and family.
Dear Bhupinder Rani
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Recently purchased my first home through Romans and I want to say a massive thank you to Adam and Josh especially. Adam sent the property details to me after explaining to him exactly what I was looking for, I viewed it with Josh (who was great) and it was perfect for me! From my offer being accepted to picking up the keys, the team (including Alison my move manager) kept me in the loop and did everything they possibly could to get me moved in asap! I honestly appreciate all your efforts. I 100% recommend, you definitely have my future business! Thank you all again x
Dear Beckie Tighe
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Myself and my partner were looking to get our house valued and understand the current market. Adam came to our home, gave us a great perspective on the market and allowed us to make the informed decision that we needed to! Would hugely recommend Romans and specifically Adam Colvin!! Thanks very much for your help :)
Dear Liam Newbold
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: The team at Romans did a great job of ensuring a smooth and swift purchase. Izzy was a wonderful point of contact throughout the purchase process; was responsive to emails and always available for any extra queries. Joshua was great picking up any extra bits during Izzy’s absence. Thank you to the team :)
Dear Olivia Lovelock
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Having worked through the last three months with Romans in the process of buying our first house, I can confidently say that this team is absolutely fabulous. Joshua, in particular, was patient and helped us understand the nuances of each stage of the process. He was courteous and very informative and diligently ensured that the process kept moving forward.
Thank you, Aditya!
We really hope you enjoy your new home. I am very jealous as it is a lovely house!!
Adam Colvin
Sales Manager
Fantastic experience: I highly recommend Joshua Mann who recently managed the sale of my flat. Joshua, with Adam, Isabelle and his team made the process much easier. Viewing appointments were made quickly and I was updated with feedback. I used a legal team suggested, which was also a good experience.
Thank you, Debra!
It has been a pleasure working with you regarding the sale of the flat. I am glad to hear you felt looked after by our solicitor, too! Feel free to pop in for a tea/coffee anytime!!
Adam Colvin
Sales Manager
Fantastic experience: I had the pleasure of working with Sophie Pratley. She was amazing and helped us find the perfect home. Sophie followed up with me every step of the way and made finding our home stress free. Would definitely recommend Sophie if you are looking for your new home! Thank you so much again.
Thanks Nicole!
Adam Colvin
Sales Manager
Fantastic experience: I am with Romans from last 3 years, Romans is very professional. Dhruv is very down to earth and helped allot in finding the property as per my needs. Dhruv is very professional, he either pick phone in 1 ring or have proper out of office voice message. Thank you Dhruv Dawda
Thank you, Rajendar!
Adam Colvin
Sales Manager
Fantastic experience: This is the first time we rent a place here. Dhruv was really helpful! Even though there were some issues on some paper work things in the mean time, he was very responsive and helpful through out the whole process!! We really appreciate his sincere help!!
Dear D C
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: My house took a bit longer to complete than expected (through no fault of Romans) but throughout the whole experience, Joshua was there to answer any queries that I had. There was multiple times where our solicitors needed something chasing and this was done quickly and helped get the sale through. The staff were really friendly and polite when viewing the house and picking up the keys also.
Dear Zak Brown
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I had a fantastic experience with Romans in Lower Early, thanks to Izzy! She was incredibly professional, friendly, attentive, and always went the extra mile to ensure everything ran smoothly. Highly Recommend!
Dear Jasmine Quarantine Banyard
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I cannot fault this Romans branch, Joshua has been amazing throughout the process of putting my property on the market through to completion! I was consistently updated and informed, making the whole process very easy! I would highly recommend Joshua and Romans for anyone looking to sell their home or looking to buy a property! A big thank you to Isabelle and Adam as well who were also extremely helpful throughout!
Dear Darci Hellend
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Positive experience: We just bought our first property with Romans. We saw two properties with them. The reason I am giving 4 stars is because the experience with the first property we saw with them was not great ( it was a property that needed a lot of work and we put in an offer lower than the asking price). We kept calling to get an update on the offer and for over a week we were told the office couldn’t get hold of the owner of the house to tell them about our offer. However, when we put in an offer for this second property which was in much better conditions hence, we offered the asking price, subject to the survey result, we were called by Mr A.C. (manager at Romans) who wanted to know if we are serious about our offer as we had pulled out of the previous offer ( we never even had an offer accepted we had just booked a second viewing to better assess the property and see if we can increase our offer. Additionally we found that at times Mr A.C. was a bit abrupt in his email, after the survey results came out and we were trying to renegotiate on the offered price ( which was subject to the survey) he said that he is not advising us to do that, as the sellers may go with a second buyer… I guess he was trying to do his job and mind the interest of the sellers, from our perspective as a buyer it could have been a better experience. However, I must say that Miss I.W. (one of the sales consultants) was absolutely brilliant and I would most definitely give her 5 starts, always empathetic and kind to us. Furthermore, she was very considerate during the viewing appointments and she was giving us the opportunity to properly explore the properties. Overall a good experience
Hi Mikela,
Thank you for sharing your feedback and I will take it on board. As you say, I was acting on behalf of the seller with the negotiations.
I hope you are enjoying your new home!!
Adam Colvin
Sales Manager
Fantastic experience: Working with several of the team from Romans was an absolute pleasure. From the start, Adam was down-to-earth, approachable, and always ready with friendly, professional advice. He made the entire process of selling our house feel stress-free and straightforward. Thanks to his expertise, we managed to sell our home for more than the asking price, which was beyond our expectations! The viewings were organised quickly, and Adam and the rest of the team ensured we had plenty of interested buyers. If you're looking for someone reliable for selling your home, I couldn’t recommend the team from Romans more highly.
Hi Sophie,
Wow, thank you for such a lovely review! It's been great working with you over the last few months.
Enjoy the packing up this weekend!!
Adam Colvin
Sales Manager
Fantastic experience: Adam Colvin and his team were incredible. Aside from a quick sale, he facilitated the whole process like a dream. I'd highly recommend Romans.
Dear Ruth Stone
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I have just completed selling with Romans Lower Early. I was delighted with all the good advice and great support I received, especially from Joshua Mann, but also more widely from the team. I would have no hesitaion in recomending to others, or using their services again.
Dear Richard Tyson
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I have to say a BIG THANK YOU to Romans for their professional services from viewing to renting. They are really helpful. I would like to express my gratitude to Dhruv for the excellent communication. He addressed all my concerns throughout the application to rent.
Dear Chi Wan Chu
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Thank you to Joshua Mann at Lower Earley branch. From the first viewing through to exchange and completion and finally getting my keys, Joshua has been brilliant. Easy to get hold of, polite, and explained everything to me detail and directed me to all the people I needed to purchase my new property. Joshua and the team at Romans I highly recommend. ⭐️
Dear Claire Nesbitt
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Recently sold our property through Romans and the service recieved from Josh Mann and team was faultless. When Josh was unavailable, his colleagues picked and took ownership of our queries leaving us confident that we had been in safe hands
Dear Josh Brown
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Positive experience: Relocated from Norwich. Romans helped us secure viewing on current property while we were visiting for 24 hours. Once we put in offer on property Druhv was helpful. Explained process clearly. After we went through referencing we spoke to someone else for the final paperwork. Unclear why Romans have you deal with multiple people as unlike Druhv they were much harder to get hold of hence the 4* rating. Overall good service tho. Thanks.
Dear Charli Elkins,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
Fantastic experience: Romans were professional, friendly, focussed and energetic in selling my property. I was very pleased in particular with the service and the clear and timely communication from Adam, Isabelle and Joshua at the Lower Earley office.
Dear Elaine Macaulay
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: This estate agency exceeded our expectations in terms of delivery, customer service and overall approach to our house sale. The communication was excellent, didn't have to chase them, they completed our house sale in no time. Especially Adam Colvin who was our main point of contact was very professional, polite but also very approachable and friendly at the same time, and we could reach him at all times with queries we had (where he responded very promptly)! Thank you so much for your assistant throughout the whole process!
Dear Marina Krouski
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Thank you to the whole Romans team especially Joshua who assisted through the process of buying my first property. He was helpful throughout the whole process and always on hand to answer any questions I had. He also helped with last minute requests to visit the property and made the whole process less stressful than anticipated. Very happy with the process and assistance in general.
Dear Carol
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I cannot recommend this estate agency highly enough! After several unsuccessful attempts with other agencies, they managed to sell my house efficiently and at a great price. From the outset, their approach was different. The team was incredibly professional, paying close attention to the details that make a property appealing. They provided expert advice on staging our home, took stunning photographs, and marketed it perfectly to attract the right buyers. Their communication was outstanding throughout the process. They kept us informed every step of the way, and were always available to answer our questions and address our concerns. It felt like they truly cared about our situation and were committed to achieving the best outcome for us. The agent (Adam) who worked with us was a true professional, demonstrating deep market knowledge and negotiation skills that clearly set them apart from others we’ve worked with.Thanks to their expertise and hard work, our house sold much quicker. Choosing this agency turned out to be the best decision we could have made for selling our home. They exceeded all our expectations and I would strongly advise anyone struggling to sell their property to trust these guys. You won't be disappointed!
Dear Konstantinos Korontzis
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I went through a complicated and drawn-out sale of my late parents' property, but the team at Romans were fantastic throughout. They were very patient and helpful at all times, and it was this that enabled us to complete the sale to everyone's satisfaction. I would definitely recommend them.
Dear Nigel Woods
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Positive experience: Skye was assigned as the property manager for my let out property recently. He was very responsive and followed up things very well. He was much better than many previous property managers. If Skye had been looking after our propertyich earlier, I would give a higher rating.
Hi Ringo Wong, we appreciate your honest feedback, as we are always looking for ways to improve.
Fantastic experience: Adam and the team were incredibly helpful, responsive, and always available to address my queries. Their professionalism and helpfulness were evident throughout the entire process. Their excellent communication skills ensured I was well-informed at every step. Highly recommended.
Dear Michael Tam
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Positive experience: Andreea and the team were helpful, communicative and respectful both during the offer process and after the commencement of the tenancy. Moreover they actioned without delays all the maintenance reports keeping professional attitude during the tenancy period.
Dear Michael Evangelinakis
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Darren Leung and his team are brilliant to work with. We have rented our house through ROMANS, Lower Earley 12 years ago and have been with them since then.
Dear Soumitra Roy
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Had the best experience renting our new home with Romans. Andrea and Dhruv were brilliant throughout and cannot thank them enough! Highly recommend.
Dear Jim Awbery
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Interacted with them when i was looking for an apartment in Reading. Andreea took charge from the day 1, guided us on every step, in a very polite and professional manner (moving to UK for the first time, we didnt know what to ask and what to expect, i probably asked too many questions, sorry Andreea ) Romans were very professional, taking every hurdle with solution oriented approach. Credit goes to the team of Early branch. Will love to work with them again.
Dear Waqas M
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Exceptional service from Romans, particularly Andreea, who was incredibly supportive throughout my contract renewal process. Initially facing the end of my contract, Andreea promptly arranged viewings for alternative properties. However, showcasing remarkable dedication and negotiation skills, Andreea successfully convinced my landlord to extend my current contract instead. Truly grateful for the seamless, responsive, and highly effective service provided
Dear Muddassar Nazar
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Adam and his team were brilliant to work with. Romans took over the sale of my property following a bad experience with another local estate agent. Adam and his team were professional and helpful throughout the process, they communicated regularly giving updates, answering questions which was very reassuring during a stressful process. They were responsive and helped us to navigate the sale as smoothly as possible. I would highly recommend working with Adam and his team.
Dear Clare Dickson
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Negative experience: Very quick to take their commission, but not so quick in giving the advice. My interaction with Romans Estate Agents was disappointing. Despite assurances of effective communication, there was a notable lack of coordination with my solicitor, leading to unnecessary stress. Additionally, I had hoped for more proactive guidance as a first time buyer and support throughout the process, which was regrettably lacking. While the estate agent may have good intentions, their performance fell short of expectations. Improved communication and a more hands-on approach to client support would greatly enhance their service. Understandably not our estate agent (Joshua)'s fault entirely, but the keys were not even given to the estate agent on completion day, we had to go a knock on the sellers door to collect the keys.
Dear Liberty James,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
Fantastic experience: Extremely high quality service and very helpful, they were very pragmatic with handling my strange transaction. In particular Darren Leung and Andreea Covaci very supportive and prompt in handling the matter. Highly recommend and will use their services again. Thanks Romans at Lower Earley.
Dear Vimal Thacker
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Negative experience: Really disappointing service, I wouldn't use them. We viewed a couple of properties with Romans Lower Earley and were very disappointed. On both appointments they double booked the appointment including a second viewing. I was so annoyed as the Sales Adviser Jack was more interested in showing somebody else around the property. I went back to the office and asked to speak to the Sales Manager. He was with a customer so was going to 'call me back'. He never did and again I left a message for him the next day and again no call. Avoid this agent, there are much better agents in lower Earley to choose from
I am sorry you were disappointed with the service you received from the Lower Earley office and I will be addressing this matter with them directly.
If you would like to discuss this further then please feel free to contact me on the details listed below.
Kind Regards
Mark Wright
Regional Director, Residential Sales
01344 404705
[email protected]
Fantastic experience: Extremely good service and Joshua Glen manages my property very well. Thanks Romans. Tim Allen is very very helpful to me for years. When Tim moved out of Romans-Lower Early, I was little concerned about the service. However, Darren Leung very supportive and helpful. Thanks Romans - 16 years and counting. You are helping me a lot in managing my property in Lower Early. Wish you all a great Christmas and happy new year.
Dear Venkateswara Rao Battula
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Josh from Property Management has been a real star. Always on hand to provide timely guidance and extremely quick to follow up on outstanding activities. Communication always friendly, always professional. A real pleasure to work with. Well done!
Dear Edward H
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Romans have been managing the rental of my property since 2021 to a very satisfactory standard but in particular in the last year Josh Property management became my appointed lead. Josh has handled all of my queries professionally, quickly and courteously each time. Nothing is ever too much trouble for him. Phone conversations are also superb from Josh....clear and concise answers. I hope Josh remains my lead person for the duration of the current rental period.
Dear Lorraine Dann
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I wanted to take time to thank Adam, Joshua, Olly and Alison for the professional service they provided us with throughout the sale of our property. From start to finish, we were impressed by their communication and handling of all our viewings. They gave us a consistently high service and we felt confident with each step of the process we went through.. We would definitely recommend the team.
Dear Sue Spiller
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: Highly recommended for Romans Letting & Estate Agents Lower Earley. Our lettings consultant is Dhruv and he remains professional, friendly and responsive since I have called to request a viewing. As this is our first time to rent a house in UK, we truly appreciated Dhruv always answer our concerns quickly and clearly. Others teammates (Darren, Leonte and Leah) also provided great services on our moving in and settling down for our new home. Daisy & Jack
Dear Daisy Chung
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: The team were extremely helpful and hard working during the process of our sale over this last year which had its challenges. All members of the sales team were very professional and attentive throughout every stage of the process, starting with Adam at the initial engagement and the viewing team of Joshua and Olly. Feedback from the viewings was always prompt and informative for both positive and negative aspects, in particular by Joshua. We were impressed with the continued effort and enthusiasm particularly after a sale fell through. Whenever there were important milestones or issues then Adam would advise promptly and clearly. An aspect of the service which we were most pleased with was the level of communication in its frequency and tone, we were always a part of the process and our opinion was paramount and never at any point did we not feel in control of the process. We were very impressed with the service from Adam and his team and would highly recommend them.
Dear Berrell Mark
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Positive experience: I am the executor of my father’s estate and there was also a Trustee. It took Romans several weeks to get the property on the market, this was due to Romans insisting on a third party company for legal documentation who wanted us to download an app. I chose not to deal with the third party company, nor would I download the app, as my mobile was an old one plus I didn’t feel it fair to force the Trustee to do the same. Instead I asked to deliver documents to Romans electronically. Romans refused to accept this proposal. All went quiet for several weeks, Parkers (Joint agency) were working hard on getting the property sold, so I wasn’t too fussed. In the end Romans accepted electronic documentation! Second annoyance, I didn’t request or seek Romans opinion on Parkers, my business with Parkers was very good. Yet Romans felt obligated to give me a bad appraisal on Parkers, saying how shocking they were and they had given me bad advice. I can honestly say Parkers treated us well. Final annoyance, the slow progression of the eventual sale by Romans, next to no updates and no sense of urgency to complete. In the event however, Romans did successfully sell the house for us
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
Positive experience: It is my first time to buy a property in UK. The agents of Earley helped me a lot. They have done well, especially the manager, Adam, helped to solve my problems and give quick response.
Dear Sn Yeung,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
Fantastic experience: First class sales service experience, from start to finish. In a challenging environment, Joshua worked tirelessly to get our invest property sale to a swift conclusion with a great buyer and managed the tenant’s experience skilfully. When it comes to trusting agents with my properties and tenants, the bar for me is high. But Joshua and his team did not disappoint, but delighted! Highly recommended.
Dear Graham Turrell
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Fantastic experience: I purchased the property from Romans Lower Earley. Starting from property viewing service, they offered a friendly and detailed introduction to the property. During the whole buying process, Adam, Joshua, Alison and Oliver provided an excellent service and prompt reply to my enquiries. They always keep me update on the status of the whole deal. Even after the sales, they also helped me to follow up some outstanding questions with the seller. In all, they've provided great service and support to me as a foreigner buyer! Highly recommended!
Dear Vincent Mok
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Negative experience: Avoid, avoid and one more avoid. They gonna take keys without your permission and walk in to the house. When you try to be helpful and release property earlier to give new tenants chance to find school for kids they gonna say you need to pay £480 for re-advertisement just for change date! And finally when you left keys because contract is end they will ignore you to sort it out deposit. Nice one never more.
Dear Ariel Szoplik,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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