Red Squirrel Property Shop

Positive experience: I have found Jorja most helpful and keeping in touch with me in finding a flat / house to rent .Also Olly in calling back to check on properties to view . I am very pleased with the staff and care .

Fantastic experience: The professionalism of the team has been really good in all my dealings with Red Squirrel. I mainly dealt with Chris, he was at all times professional and timely with all queries. On occasions when he wasn't available other helped or ensured I got the information from Chris. Thank you to you all

Fantastic experience: Can’t recommend enough! All the team at Red Squirrel have been great. Anything I asked was always sorted so quickly and I really felt that they cared. They took the time to find me the right tenant and kept me informed along the way. Charlie, Stuart, Eileen, Liam and Jorja are a great team and I wouldn’t go anywhere else. Thank you!

Fantastic experience: Excellent communication and a successful purchase of the property marketed by Red Squirrel purchased on behalf of our company.. Highly recommended

Negative experience: The more I think about this the more annoyed I get!!! I have cash waiting to buy a red squirrel property yet their customer service is NONEXISTENT. I’m surprised they can actually sell a house!! At this rate she u feel sorry for the sellers who chose and are being failed by them. I made a viewing appointment for them to try and cancel same day. The guy didn’t know anything about the house or lease rent service charge amount so I (capitals) had yo chase THEM 3 times! Each time saying they will get back to me. Ollie then called “we wondered where you were at with the property” UH HELLO! I’m waiting for you, I said I was quite annoyed 3 days had passed and no update was given - he said he had the information for me but he infact didn’t! Again bring told I’ll get a call back 3 weeks and I’m still waiting! It’s not even like it’s a fast time for property so sort it out guys. And apologies to your seller on the property and their next update for losing a sale.

Fantastic experience: Really pleased with Red Squirrel. Kieran went above and beyond for us and we are really grateful for all his efforts and would certainly recommend them for both selling and purchasing. Thank you again

Fantastic experience: We would like to show our appreciation of helping us find a beautiful apartment. We especially appreciated your patience with our questions, you and your team showed kindness to us. We value you professionalism and will definately recommend your services to friends. Your are a great team. Thank you very much

Fantastic experience: Excellent set up service. Red squirrel staff were very efficient, friendly and helpful. They did the initial set up with great communication and regular updates. I couldn’t believe how quickly it all happened. Thanks so much.

Negative experience: Absolutely avoid using these amateurs. These confirm why estate agents get a bad name. Yes they sold my home but the process was painful. Charlie is a fabulous salesman. you’ll see him once, soon after.. you get passed around the office without any intros to junior colleagues. The Property was Listed wrong to being with which took a while to correct .. beside that I was presented with unnecessary demands to clear the house before exchanging !!?!! I felt pressured by the team members into lowering the price by threats of the buyer pulling out.. when the buyer had already been gazumptd and apparently already sold their house. Didn’t feel looked after .. amateur hour. I would not recommend selling through them. .

Fantastic experience: Red Squirrel have been incredibly helpful with any issues since I moved in, making the whole process smooth and stress-free. Their team is responsive, professional, and always willing to assist whenever something comes up.

Fantastic experience: Such a nice experience using this company. Communication was fast and everything was attended to with a high level of professionalism. Thank you very much to the Red Squirrel team.

Fantastic experience: Red squirrel didn't bring round, the usual estate agent 'time wasters' instead they sold my house to the first viewers. I found all the staff to be helpful, friendly and transparent. Buying and Selling through them was a smooth experience from start to finish.

Negative experience: Used this company in Dec a total disgrace. Rude! couldn't even ask the vendor a question properly had several different answers none were the answer to the question I asked. Once the sale was agreed they didnt care less

Fantastic experience: Red Squirrel were amazing throughout our house buying process, as first time buyers we were totally new and didn’t know what to expect. The Red Squirrel team were always prompt, helpful and friendly helping us every step of the way. We were surprised by a welcome gift from both Red Squirrel and the vendor, plus the little red squirrel key chain they gave us on our keys really made the experience special. Still pinching ourselves that we have bought our first home, something we thought might never happen! 10/10 service thank you Red Squirrel

Fantastic experience: Sold my property the 2nd day it was advertised

Fantastic experience: **It has been a wonderful team effort throughout the entire process of renting my room. I am truly grateful for the prompt communication and assistance I received via both email and phone. I would like to especially thank Eileen for her kindness and patience in responding to all of my emails and for her continuous support.**

Fantastic experience: Red Squirrel were fantastic, I was kept up to date and everything was sorted quickly. Eileen is just wonderful and nothing is too much trouble. Thank you

Negative experience: This review has been amended after receiving a threat of legal proceedings from Red squirrel. We rented with red squirrel, which was okay. Not great, just okay. Minimal contact. We were then informed of the landlords intention to sell the property, in no way is this red squirrels fault, it happens. The preceeding events is why my review is what it is. Unprofessional, rude, condescending, disrespectful: these are just a few words I can use to describe this company but I don't want to go on. We now own the house that we were renting and are thrilled that we no longer have to interact with Red squirrel. I would advise anyone, if possible, to avoid this company as I will be doing going forward. I understand this may difficult due to the way the market is, particularly the rental sector. My advice if you do have to deal with them is get everything in writing to cover yourselves. Be warned.

Fantastic experience: It's been a pleasure being with Red Squirrel. A lovely team and a lovely landlord. Very easy to talk to and sorted out issues very quickly. They aloud us to make our property our home for 4 years and would definitely go with them again.

Fantastic experience: What a fantastic Team Red Squirrel are. I would highly recommend this agent and staff. Always polite, helpful and compassionate, they kept meclients updated

Negative experience: I had the ‘luck’ to rent a property through Red Squirrel for 2.5 years. The property looked very nice at first. Then I started having lots of problems with very cold temperatures in the property despite heating, which also resulted in damp and mould. I asked them several times to fix this. I then begged them to fix it, because I was due having a baby born soon. They ignored my complaints every time. My baby was born and the temperatures haven’t resolved. I was using the heating on full power, and it was still around 18 degrees in the living room. In the end I had to ask the council to help resolve this, which they did. After over a year of begging the estate agents for their help, they installed new heaters finally. After this I wasn’t surprised I got a section 21 eviction notice Revenge eviction at its best. They took advantage of me being a single mum and having no family support, also they thought I was stupid all along and that I wouldn’t fight until my last breath to protect my baby. We also had a leak in the house due to a burst pipe which resulted in a mouldy and stained ceiling, which again they ignored. We’ve moved out and now they’re claiming back the whole deposit, saying the property needs a clean which will cost £650 All Red Squirrel care about is the landlord, and slum landlords unfortunately. Please do consider any other estate agents before going with them

Fantastic experience: The team at Red Squirrel helped me to sell my Mums property and have just helped me to buy some investment properties. They have guided and supported me through out both transactions. Definitely changed my opinion of estate agents!

Negative experience: Went to view a property with them, explained then and there we don’t have a guarantor and are unable to get one. They said we don’t need one - fast forward to them stating we need to pay £150 to apply/do referencing and it’s not refundable if you fail referencing. They explained we have high chance of getting the place. After applying and paying they then said there’s nothing they can do without a guarantor and they will not give us our money back. Scammed out of money when we were desperate, please be careful.

Fantastic experience: The staff are great at Red Squirrel, always happy to help. Chloe Larcombe has helped us on multiple occasions. I always recommend them to my friends and family.

Fantastic experience: Red Squirrel were able to find me a short term tenant just before Xmas when a well known corporate co couldn’t. Very friendly co to deal with and Freya & Eileen very efficient. Will definitely use again.

Fantastic experience: Red Squirrel were very helpful when we urgently needed a 6-month let after various temporary homes after our house was flooded. Friendly, always willing to sort out problems. Recommended.

Fantastic experience: Jess and Freya are an ace team. Professional , friendly and warm all at the same time . This is my first rental property and it felt seamless and smooth. No questions too small or trivial . Will use red squirrel again, without a doubt.

Fantastic experience: I used Red Squirrel to manage two flats over the past year. They have been timely and effective in finding good tenants, as well as when one tenant left at the end of the tenancy. More importantly, given the properties were old and needed a lot of repairs (with the seller actually leaving them in a worst state than expected), Red Squirrel dealt with this rather tiresome list of repairs in stride and with a lot of patience, which would otherwise be very hard for me to handle from far away.

Fantastic experience: Everyone at Red Squirrel is professional, friendly, approachable and efficient. Especially the two Chloe’s! As a tenant, any issues I’ve had so far have been addressed quickly and with patience. Thanks to the whole team!

Fantastic experience: We rented properties via Red Squirrel for over 5 years and when we had problems in the first property they went above and beyond to find us an alternative property to live in. Any issues were dealt with immediately. We would like to thank Eileen, Liam and Chloe for their support during our time on the isle of Wight

Fantastic experience: Red Squirrel helped me find a rental home for a family member, not only did they locate the perfect property, the process was professional and flawless. I can't thank the staff enough for their diligence and attention to detail. We thoroughly recommend Red Squirrel for all things property!

Fantastic experience: Used Red Squirrel to sell my property, they were extremely helpful, professional and patient getting the sale completed from start to finish. I also found there valuation was realistic instead of valuating a really high estimate as every other estate agent did to try make us use them. I wouldn't hesitate to use there services again.

Fantastic experience: Pretty good experience! The team was very helpful across all the stages of our purchase and are certainly quite knowledgeable of the IOW market. Special thanks to Matthew, Owen, Abi and Ross for all their help. Will sure reach out again in the future

Fantastic experience: Lovely people to deal with. Unlike many other island agencies, they treat you with compassion and honesty, and make their clients feel valued. Highly recommended.

Fantastic experience: What an amazing service from Red Squirrel Estate Agents. Thank you Ross for all your help.

Fantastic experience: Freya,Eileen so impressed with your service You're lovely people. I'm enjoying my new home

Fantastic experience: Did not deal with Red Squirrel for long as my tenancy was coming to an end as we had recently purchased our first property. From the little contact I had they were really helpful and I found the check out process really simple and easy. Great experience!

Fantastic experience: Professionalism and outstanding service

Fantastic experience: They we're very helpful and understanding of our situation and helped us getting a property to rent. We are very grateful for all of their help the team have done for us. Thank you!

Fantastic experience: We have had a wonderful experience with Red Squirrel, they have answered all of our queries and have been so patient and understanding with our circumstances! Nothing has been too much trouble and they would always answer when we needed them, and have even been prompt to email back to any of our queries as well! Freya has provided us amazing support and service and has made every step of our application a breeze and a pleasant experience! I would highly recommend!

Fantastic experience: In my opinion Red Squirrel are by far the best agents here on the Isle of Wight. They show so much compassion to their clients and really do go above and beyond to try and help. I wouldn’t hesitate to recommend and I will certainly be using them again in the future.

Fantastic experience: I must say for an island based lettings/mortgage company they are simply a cut above the rest. We have had the pleasure of renting a property through red squirrel and all of there team are excellent. Every single one of them are at the end of the phone regardless to your enquiry. We have been overwhelmed with the level of service we have received and are so very grateful.... Thank you red squirrel keep up the good work

Fantastic experience: Really helpful staff

Fantastic experience: Cannot praise this company enough, every member of staff were absolutely brilliant, however, the prize for going above and beyond has to go to Ross. What an absolute star, nothing was too much trouble and I must have really tested his patience! Red Squirrel have been so helpful and professional from start to finish, I would highly recommend them if you want results. 10/10

Fantastic experience: Red Squirrel has been fantastic. As first-time buyers, with little to no knowledge of what we needed, nothing was too much trouble. All queries were answered promptly. Everyone was so friendly, Matthew was fantastic and had great communication. Ross was very insightful when showing around the house. We can't thank everyone enough for making this as stressfree as possible.

Fantastic experience: I sold my property with Red Squirrel at the end of last year and I am so glad I chose Red Squirrel to do this. Charlie was incredible with his knowledge, putting the property on the market for the right price, helping me understand a lot of what I was unsure about being a first time seller, and making me feel at ease with the whole process. Matt was also incredibly helpful making sure I was happy as we progressed through the steps. Each time I went in I was greeted by very helpful and friendly staff who seemed as excited for me as I was. I would highly recommend Red Squirrel to everyone!

Fantastic experience: Red Squirrel were amazing at keeping in contact throughout our purchase. Massive shout out to Ross, Abi & Matthew for being just as excited for me as I was to get into our first family home! See you in a few years guys xx

Fantastic experience: I would highly recommend Red Squirrel. Thank you so much for your support when buying my flat. I dealt with Ross and he was fantastic, always ready to answer any questions and put my mind at ease. Thank you again.

Fantastic experience: A first rate service! Very friendly and professional. Wouldn't hesitate to recommend them for all property related matters.

Fantastic experience: I completed on a house today that was sold via Red Squirrel. Throughout the process they were always helpful and professional, quick to respond, and kept a careful eye on the progress of the transaction to help with any issues.

Fantastic experience: Red Squirrel are the ultimate when it comes to all things property. They have the knowledge, skill and determination to make you feel comfortable in the knowledge that you are in safe hands when it comes to ALL of your property needs. We will use no one else for our next move. Even our family members have gone with the team at Red Squirrel when moving to the island and they had nothing but great things to say about the service they received. Keep up the great work guys!

Fantastic experience: Recently contacted the team at Red Squirrel about a property, and the team responded exceptionally fast, the application was sent in within half an hour, having recently worked with Red Squirrel on some projects, I can vouch for the efforts they go to in all aspects of property, 5 Stars from me, Thank you guys

Fantastic experience: I absolutely 100% recommend Red Squirrel if you are searching for your family home. From the first time we stepped into the house we wanted with Abi who showed us around, we have had fabulous communication and support. Ross was amazing in arranging further viewings, surveys and provided a great service all the way to agreeing a purchase between ourselves and the seller, which we did need lots of help with as first time buyers. I would happily and highly recommend this wonderful team. (Isle of Wight based).

Fantastic experience: From start to finish all of the staff have been absolutely amazing. So professional, organised, well informed, caring, nothing is too much trouble. I must add that Matt was particularly helpful, making sure that everything was sent to us in a timely manner, answering questions almost immediately. I found the experience with Red Squirrel the best ever, moving home for my daughter has never been so easy!!!

Fantastic experience: We've rented properties through Red Squirrel for the last 8 months. I've found them to be professional and helpful.. Very upfront and open. The family run business is a pleasure to deal with.

Fantastic experience: We purchased a property through Red Squirrel. There were a lot of issues with the lower part of our chain, but Red Squirrel agents Liam and Adam were able to contact other Estate Agents and keep us updated with information. Towards Completion Abi kept us updated. Very impressed with the Welcome Box, especially the AO voucher, which will be used. Would recommend Red Squirrel to anyone wishing to sell a property on the Island.

Fantastic experience: We rented a property through Red Squirrel property shop. Was very pleased with the prompt service with any queries we had. We would like to thank all the staff & the landlady for the charming house which we have thoroughly enjoyed. Will recommend you to all our friends. Barbara & Reg Dixon

Fantastic experience: Red Squirrel have been brilliant throughout when assisting me with my house move. Take care of everything, easily approachable and nothing too much trouble. Highly recommend.

Fantastic experience: Recently we have moved our properties to RedSquirrel the move has been completed efficiently with the minimum of fuss, we would rate RedSquirrel with the full 5star rating

Fantastic experience: Sold within a week. Very professional and patient. Would definitely use again. Very friendly.

Fantastic experience: Red Squirrel recently sold our business It was great to have a local family based team help us, They were friendly, professional, and made the whole process easier. Thank you to the team.

Fantastic experience: I purchased my flat through Red Squirrel, rented it out with them for 6 years and sold through them. I can confirm that Eileen and the rentals team are all lovely and extremely professional with any issues being speedily dealt with. Charlie and the sales team are equally as professional and I would not hesitate to recommend them for either your purchase/sale or letting needs.

Fantastic experience: First time buying a property, they listened to my needs, taking the time to answer all my questions and providing me with extra information on what I should be doing. Having the MIO app was also very helpful and gave me structure to each step I had taken on the purchasing journey. I would highly recommend Red Squirrel and will be using them again in the future!

Fantastic experience: I have been renting with red squirrel for a year now and they have always been great and quick to respond to any issues I have had, I highly recommend them if you’re looking for a rental property x

Fantastic experience: I have been highly impressed with the Red Squirrel lettings department and its team from the outset. Everyone has been very friendly and extremely helpful and have always been very quick to respond to any questions that I had. The concept of being sent an online video viewing of the property prior to a physical viewing is a great idea, as many of the questions that you may have about the property are already answered prior to the viewing. Having been tenants of the Island's largest estate agency for the last ten years, where as tenants we felt that we were always treated as being second class citizens, Red Squirrel Property Shop have been a breath of fresh air and have made us feel very welcome as clients. I have no hesitation at all in recommending Red Squirrel lettings department and would like to say a big thank you to all of the team.

Fantastic experience: Brilliant service went above and beyond, highly recommended

Fantastic experience: I used red squirrel to sell my property and had 5 great offers within a couple of days of it being advertised. They are very friendly and were always keeping me updated with the process. They even helped me pick an amazing solicitor that made the process very easy. Highly recommended

Fantastic experience: One of the better letting agents on the island. I've heard good stories...

Positive experience: Poor service expect the customer to do l the work. Well your answer to my review just shows how good you record keeping is. I call you last week. Spoke to some most un enthusiastic mane about the type of property I was looking for.

Negative experience: If there was an option to leave a 0 star review I would select it. The staff are incapable at providing updates, there ability to communicate is appalling, and when they do your met with bad attitude despite their website describing them to be friendly. If they are approached with anything out the ordinary or a difficult chain they wont help push things along or communicate with other agents to achieve completion. Don't rely on these agents to help you, they wont go above or beyond, expect nothing but mediocre at best. I am a professional body, who has experienced your unprofessionalism first hand, whilst working with you within a chain, where your staff and manager feel it is appropriate to speak to me with disrespect and wont assist in helping achieve a completion for all parties involved in the chain.

Fantastic experience: My mother was renting a flat with Red Squirrel before she passed away. They were such a nice bunch of people, always really understanding on the phone and tried to make the process of giving back the property as easy as possible. I'm not sure I said it to them directly, but I will here: it really makes such a big difference when you are dealing with compassionate and caring folk. Thank you very much.

Negative experience: This is a reply to Red Squirrel's inaccurate response to my wife's review. No DAMAGE was ever discussed in relation to the extortionate £450 CLEANING bill. The clue is in the name. The exit Inventory and photographs taken by Red Squirrel themselves provide evidence of the good level of cleanliness the property was left in. Cleaning and damage are two very different things. Red Squirrel's response just goes to show they try to manipulate and twist the truth. The evidence of Red Squirrel's unacceptable charges never went through the DPS system, because we handed our evidence in past the deadline by mistake. This meant that you were awarded the money by default. We have spoken to the DPS and are awaiting proof of this which we will post in this review. Again, you are making another false claim.

Fantastic experience: I have been using Red Squirrel for the past 7 years for my rental properties, I find them helpful, responsive & honest. That's why I keep using them!

Fantastic experience: Red Squirrel handled the re-letting of our flat. Their team were totally professional, responsive, friendly and couldn’t have been more helpful. I would have no hesitation in recommending them to other landlords.

Fantastic experience: Everyone who works here is lovely, and genuinely cares about providing quality service. The house I rented through them is gorgeous, and fully up to code with 50 odd inventory images as proof. They provided everything I needed, and being in their office felt like one happy family. It’s a grand old place.

Fantastic experience: Great friendly people with great knowledge of what there doing, always happy to help with any questions or problems you may have, we will definitely use them again

Fantastic experience: We bought our house through Red Squirrel. I always found the team very friendly and helpful to deal with. I had plenty of time to look around the property and to wander around by myself which I appreciated, and which helped me to get a feel for the house. Once our offer was accepted they kept us informed of the process and any concerns from the sellers were communicated to us promptly. I felt Red Squirrel made communication between seller and buyer straightforward and pleasant. The team came across as friendly, helpful and trustworthy, and I felt confident buying through them.

Fantastic experience: Very helpful

Positive experience: Very polite

Fantastic experience: Red squirrel helped me to purchase my first property out in the Isle of Wight as I was relocating from the mainland. My experience with them was a real rollercoaster. It all worked out in the end. Rachel was excellent and did a great job. I thought on exchange day it wasn’t going to happen but she stepped in and saved the day. Thank you.

Fantastic experience: Red Squirrel acted for me on the sale of two properties in recent months - one with tenant in situ. Throughout the whole process they were amazingly communicative with everyone concerned. In particular they stayed in contact with the tenant and were respectful of the fact the property was their home (very important to me). Even when we encountered a couple of little hitches, Red Squirrel remained on task and solved issues quickly and efficiently. I would strongly recommend them particularly if you are selling or buying a property for the rental market.

Fantastic experience: Very interactive and supportive throughout the process of purchasing my parents property. Excellent communication.

Fantastic experience: Red Squirrel were so helpful and always available even while everything was so busy! Our offer was passed on quickly, and communication between the parties was always prompt. We completed within 2 months of putting in our offer, and Red Squirrel were really communicative throughout. On picking up the keys we also received a lovely moving in box full of snacks and drinks and other goodies - such a lovely finishing touch to a completely smooth process.

Negative experience: very disappointing, they will advice you for their benefits only. we mange to ascabe unhurt . please be carful...

Positive experience: Havent been there. Website seems fine.

Fantastic experience: Web site good information

Fantastic experience: Decent staff and had an email about a property as soon as I registered with them and they even send the virtual tour to you via WhatsApp which saves you going to visit the property yourself.

Fantastic experience: From the first phone call with Clarice, to the first meeting with Charlie at our old house for the valuation, the service provided was extremely professional, friendly and welcoming. Nothing is ever to much hassle for anyone at the end of the phone. You are constantly in the loop of any update, and from the word the go the honesty from every one was incredible. Couldn’t recommend them enough and we know if we need them in the future they will always be the first people we contact. Jack & Joanna

Fantastic experience: Brilliant customer services, always contactable even in the most trying cases. Would recommend.

Fantastic experience: Well what can I say about the team at Red Squirrel, absolutely top class. Clarice, Charlie, Alex and Liam have been outstanding from the very start of the purchase process. Times recently have been manic within the property market and agents have been run off their feet, but you would never have known this from the fantastic service we have received. Attentive, responsive always on hand and very professional. Thank you to you all from us both and we can't wait to start our new life on the beautiful Island. Sincerest thanks x

Fantastic experience: Red Squirrel have been fantastic from start to finish. Charlie was honest about our property from the moment he valued it and offered advice and information to help us begin our sale. Clarice has been brilliant all throughout the process, keeping us informed of any changes and general updates. Cannot fault these agents!

Fantastic experience: Thank you for a great service

Fantastic experience: Clarice at Red Squirrel was particularly helpful and the whole process was professionally handled throughout.

Fantastic experience: Great company Local and very knowledgeable

Fantastic experience: Red squirrel estate agency provides an excellent service. We would like to thank them for unstressfull time during the whole process of purchasing a new property in Newport. They have been very efficient, friendly, easy to communicate with, polite, straight forward; honestly providing all the information required with no much delay and taking good care of us. We would like to say a Special Thank You to Clarice who, we believe, is a true and a very good representative of Red Squirrel agency. She has provided capable assistance and support throughout. We have no problem in recommending this agency!

Fantastic experience: I would want to sincerely thank Alex and Clarice at Newport who understand my urgency to move .They facilitated the house sale as quick as they could.Their response was quick .

Fantastic experience: Red Squirrel provide an excellent and professional service, with regular contact on a weekly basis. The team were fantastic when selling our property. The customer is at the heart of Red Squirrel and no query is too much to ask. With swift replies and a team approach to tackling the property market, this made it so much easier to speak to any member of staff about our property. Thank you Red Squirrel, we felt calm and informed throughout the entire process. If you're looking for communication and efficiency, Red Squirrel are the right people for your property! Highly recommend!

Fantastic experience: I am in the process of securing my first property and I can not express how impressed I am with the friendly kind service and assistance provided by Red Squirrel Property Shop Newport. I have been in constant contact, in particular with an agent named Clarice. She has been incredible. Answering all my questions and keeping me updated throughout the entire process. Until the keys are in my hands, I won't believe all this is really happening, but with the service and kindness of Clarice and her colleagues, this process couldn't have gone any smoother. Thanks so much guys.

Positive experience: Red Squirrel Review Since the inception of Red Squirrel on the Isle of Wight, we used the company through their letting arm. Eileen Punter was always very professional in her dealings with us and our property and any problems (of which there were very few) were dealt with promptly. We would recommend Red Squirrel Lettings without hesitation. In respect of the sale of our property (completion on 19th March 2021). We were led to believe our purchaser was a cash buyer and therefore we hoped we would complete by Christmas 2020 at the latest. Our buyer offered and we accepted his offer on 12th September 2020. We then learnt, around the end of October 2020, that our buyer had lost his purchaser. We were then informed by Red Squirrel that our buyer’s sale depended on his purchase of our property. This was bad news. Our buyer then lost another purchaser for his property just before Christmas 2020, which we wasn’t confirmed until January 2021. We agreed an increased offer by our purchaser for our flat, as he was anxious to acquire it. It then turned out this offer was provisional on our waiting for our buyer to find another purchaser for his property. We were not prepared to wait for this to happen, so our purchaser obtained a mortgage to purchase our flat. All in all we feel the sale was prolonged mainly because of lack of clear communication between our buyer and Red Squirrel. However this wasn’t helped by Red Squirrel intimating that our buyer was a cash buyer.

Fantastic experience: I've been delighted with Red Squirrel managing my rental property. They're very professional, reliable and keep me well informed. I would definitely recommend them.