Ezytrac Property Group

Fantastic experience: We had a great experience with Ezytrac , and Hannah was wonderful throughout. She was friendly, approachable, and very helpful, making everything run smoothly. We really appreciated her support and the way she made the whole process so easy!

Negative experience: I am leaving a one-star review because my recent tenancy has been an incredibly poor experience. At this stage, I am looking for a senior member of management to contact me directly so I can provide a detailed account of these issues. I am seeking a formal resolution and hope someone will take this seriously enough to reach out.

Fantastic experience: Ethan was very responsive and dealt effectively with my rental negotiation

Negative experience: Horrible experience with Rum Dalupere after everything was finalized. He was very prompt in responding to my emails and calls before everything was ready for me to move in. Yeah, that’s the catch because they want customers and ratings. One little mishap, i expressed my concerns and he went blank. Not responding to my emails or calls anymore. He is meant to be my property manager during my tenancy and i don’t know how this will work….horrible personality. Fake character.

Fantastic experience: This review is specifically for Beth Manacop, the Ezytrac Maintenance Team Lead. Beth has provided us with excellent service since she took this position. She is professional, knowledgeable, conscientious and quick to respond. A pleasure to work with.

Fantastic experience: Rum vas supportive throughout the process of getting our new flat

Fantastic experience: Ezytrac support consistently delivers quality service. I recently had an issue, and Ethan Abella assisted me with remarkable promptness and understanding. The entire experience was highly professional, and I felt well-supported throughout the process. I appreciate the dedication and expertise shown by the Ezytrac team, and I am confident in their ability to handle any future concerns efficiently and courteously.

Fantastic experience: Ethan handled our recent rent review knowledgeably and sensitively as always

Fantastic experience: Christine and rum were very helpful and always there to resolve our queries.

Positive experience: I am pleased with the service provided by Ezytrac Property Group this year .Especially the lettings department ,with there swift interventions when it has come to maintenance issues.

Fantastic experience: Lyn has been amazing throughout my tenancy! She was very professional and handled any query i had the best she could. More then happy with her support! Thanks Lyn :)

Fantastic experience: Rum Dalupere has been incredibly helpful during my move-out process. He kept me informed at every stage, clarified the steps around the deposit return, and was always quick and polite in responding. His support made the whole experience smooth and stress-free. Highly recommend — thanks again, Rum Dalupere!

Fantastic experience: Just wanted to give appreciation to Beth who always communicates clearly and provides strong support. She is reliable, professional, and very easy to work with. Her quick responses and consistent follow-through make every task smoother. I truly appreciate the steady help she provides and the confidence she brings to our working relationship. Thank you to Beth and the entire Ezytrac team for their continued support.

Fantastic experience: Rum is always brilliant, keeping us informed with regular updates, efficient & informative. Keep up the good work Rum :)

Fantastic experience: Rum was very attentive and took care of the change in tenancy and finding a suitable new tenant.

Fantastic experience: Heat billing issue resolved I’m grateful to Hannah Llanes for resolving our heat billing issue dating back to 2023 with R&R and ex-tenant. She approached the matter with professionalism, persistence, and clear communication. Her dedication and problem‑solving skills show she is a reliable property manager who goes above and beyond. I highly recommend her services.

Fantastic experience: Ethan did a great job coming to a reasonable rent figure for both landlord and tenant. Recommended.

Fantastic experience: Great experience working with them. Very professional and helpful

Positive experience: Regular updates helped me to understand where we stood at a given time.

Fantastic experience: Ezytrac is so lucky to have Jeseca on board. A very dedicated and hardworking person, she makes sure that all task assigned to her are properly handled on top priorities.

Fantastic experience: I would like to say thank you to Hannah Llanes for the smooth and efficient way she has just managed a change of tenancy in my flat.

Negative experience: Very poor service. Previous tenant had left several items we did not want. Took them several weeks to reply and asked us to get rid of items. Now we have left the property and they are delaying return of my deposit and making excuses each time. Very frustrating company to deal with. Would advise avoiding renting from them if you can. Save a lot of time and headache.

Fantastic experience: Ezytrac has been one of the best letting support agencies we have worked with. From day one, their service has been excellent and their responses to our queries have always been prompt. I remember when we first moved into the property, we reported a few repairs that needed attention, and Ezytrac handled all of them quickly and efficiently. The team has been consistently friendly, responsive, and professional throughout our experience.

Fantastic experience: Sybelle has been really helpful and easy to deal with. Thanks for your support!

Fantastic experience: Ethan has been absolutely brilliant - geat communication from start to finish, very professional and everything was handled quickly and efficiently. He made the whole process smooth and stress free. Highly recommend!

Fantastic experience: Ethan Abella from Ezytrac is the person with who we are always dealing regarding the property that we’re renting.He is always so helpful, friendly and prompt…Thank u

Fantastic experience: Ethan has been very helpful and supportive throughout the tenancy renewal process. His assistance made everything smooth and stress-free, and I truly appreciate his professionalism and guidance

Fantastic experience: Loving my experience with Ezytrac so far. Hannah has been superb in assisting with everything!!

Fantastic experience: Very good experience. Rum response quickly and give warm help. Recommend.

Fantastic experience: Updated in 2025: Good experience with Ezytrac and Rum I was engaged with Ezytrac for 8 years as they were the management agency for both properties that I rented in that period. Overall my experience was very good. Now, for my last experience with Ezytrac I want to commend Rum who was a focal point for us from the first day we submitted the notice and until the day of releasing the deposit. He was responsive, attentive and supportive. This sets a high bar for other agents. 2019: As a tenant, I am quite satisfied with Ezytrac agency, so far for the last two years never had any issues with them or with the apartment. My tenancy was easily setup and maintained online. When asked, feedback was provided in timely and accurate manner. Staff is very polite. What I would suggest as an improvement is to provide some background evidence when requesting the rent increase.

Fantastic experience: Rum Dalupere is our property coordinator, and he made our move-in and tenancy agreement process smooth and stress-free. He is friendly, helpful, and genuinely a nice person to work with! So far it's going well with Ezytrac.

Fantastic experience: Thank you for being a great company and for working through our requests.. a very cooperative and great staff is behind this especially (RUM) has been a great support in my move out till my deposit return! Thank you so much and I would recommend Ezytrac as a management company to any future tenant.

Fantastic experience: Good services with very proper procedures. Assisted by Rum for my deposit refund, who is efficient and worked to the best of the interest of me and the landlord.

Fantastic experience: Many thanks to Ethan for sorting my rent review. I didn't do anything. He contacted me with a plan and followed it through, with a positive result. Top marks!

Fantastic experience: I’ve been a tenant since 2019 with Ezytrac and have always had great interactions with the team. For the last two years, Ethan Abella has dealt with my renewals process in such a friendly yet professional, and kind and speedy manner. Thanks so much Ethan! x

Fantastic experience: I’ve had an excellent experience with Ezytrac Property Group and want to sincerely thank the entire team for their professionalism, support, and dedication. Every interaction has been smooth, efficient, and handled with genuine care. A special mention goes to Rum Dalupere, whose outstanding service, attention to detail, and friendly approach have made a real difference. Rum consistently goes above and beyond, ensuring everything is dealt with promptly and with great communication. To all the incredible staff at Ezytrac – thank you for your hard work and commitment. You’ve made what could be a stressful process so much easier, and I truly appreciate everything you do. Highly recommended!

Fantastic experience: Thanks to RUM for sorting out the deposit return and to have managed to get it back without any charge.

Fantastic experience: This is my second tenancy renewal and I couldn’t be happier with the service. Ethan, my Renewals Manager, has always been prompt, helpful, and efficient since last year. Really appreciate the smooth process and quick responses – thank you, Ethan!

Positive experience: Ezytrac have managed a property for me for 10 years as well as taking over the management of my own home whilst I was overseas, purple bricks unfortunately proved to be the most useless, incompetent people I've ever had the misfortune to deal with. Over the years they have been good at communication on the whole, there have at times been a different person to deal with every time a conversation was needed, so occasionally frustrating. More recently they have moved onto a new management platform that really keeps landlords fully in the loop on anything to do with their properties. Monthly statements are always provided as pdf via email as well as being uploaded to this platform. We have just gone through a change of tenants after having people in situ for 4-5 years and Rum was excellent at making sure we were kept up to date at every step making this a very smooth transition. Would recommend Rum and the rest of the team there.

Fantastic experience: Ezytrac has been helpful throughout the rental process. Rum was supportive and informative and always ready to assist.

Fantastic experience: I’ve had a really positive experience with Ezytrac Property Management from the start, they’ve been professional, approachable, and very quick to respond. Whenever I raised an issue, it was dealt with in a timely and efficient manner, which really made the whole renting process stress-free. It’s rare to find a letting agent who is both proactive and genuinely cares about resolving matters for their tenants/clients, but Ezytrac properties truly went above and beyond. I would highly recommend them to anyone looking for reliable and trustworthy service.

Fantastic experience: Ezytrac have been great, I worked closely with Lyn Baniares who was super responsive and a pleasure to deal with. Really good job.

Fantastic experience: Eztrac literally saved my life in London. I was in a real rush to find a new flat, and I'd like to give a shout-out to Rum, the best manager in Eztrac. She helped me through the entire process of letting with professionalism, kindness, and efficiency in just 2weeks. I've never had this much pleasant experience in letting before. If there was something unclear with the property or needed to be negotiated with the landlord for the maintenance, she sorted it out right away in a day. Truly amazing manager. Thank you so much, Rum, for taking care of all of my letting.

Fantastic experience: Ethan Abella at Ezytrac recently managed the rent negotiations with my tenants. He has a clear & structured way of communicating & completed the review with patience, perseverance & professionalism. Many thanks!

Fantastic experience: Ethan Abella at EZY Trac helped me in the rent review process of my flat in london. I really appreciate the thoughtful / practical guidance from Ethan and stress-free handling of the entire negotiation process. We achieved a fair outcome for both the tenant and myself and I am very happy with Ethan’s service. I’ve been a Ezytrac client for over 10 years and it’s a very professionally managed set-up. No unresolved issue with them.

Negative experience: By far the single worst property management company I've rented with. First five weeks couldn't sleep in my own bedroom because the carpet reeked of urine. After that had a mouse infestation, when I talked to Ezytrac, they told me I had to physically see a mouse even though I'd sent them photos of mouse activity, took three weeks for them to take any proper action and they didn't even clean up the mess afterwards, leaving mouse droppings everywhere. Communication is constantly slow and decidely unhelpful, at points taking over one month to get back to a simple email. It seems that Ezytrac go out of their way to do the absolute bare minimum for their tenants.

Positive experience: We have been using Ezytrac for many years now, I have to say that Rum has been one of the best property co-ordinators that we have worked with. Thanks Rum for all your help and great communication.

Negative experience: Horrible communication, let tenants move in without running hot water or heating. Had to pay to have a third-party repairman come in (because they refused to cooperate), rip up the shower floor and see black Mould everywhere. Does not respond to emails. Phone lines are never answered. They give you extremely misleading information. Avoid at all costs. Save yourself.

Fantastic experience: I have a great experience working with Rum at Ezytrac. He is incredibly helpful, professional, and always prompt to support us. I highly recommend him for his outstanding service. Thanks, Rum!

Fantastic experience: I recently moved into an apartment in Trafford Park, and I couldn’t be happier with the experience—thanks to Lyn, the property coordinator. From the moment I made my initial enquiry, Lyn was incredibly responsive, helpful, and professional. She was always on hand to answer any questions I had, no matter how small, and really went above and beyond to make the whole process smooth and stress-free. What impressed me most was how quickly everything came together—I was able to move in just two weeks after first getting in touch! Lyn made what can often be a complicated and drawn-out process feel simple and efficient. I’m really grateful for all her support and would highly recommend her to anyone looking for a new place in the area.

Fantastic experience: Lyn from Ezytrac was a pleasure to deal with during my onboarding. She was accommodating and very responsive, offering support at every step of the process. I have only just moved into my flat but the onboarding has so far been smooth sailing, and Ezytrac seem to be organised and professional (unlike other property managers I have dealt with in the past). Hopefully this remains the case throughout my tenancy.

Fantastic experience: RUM has been very helpful across a number of my properties, always professional keeping me informed and up to date while taking quick action. Much appreciated

Fantastic experience: We had a great experience with Ezytrac, particularly thanks to Rum, who supported us through the end of our tenancy. The final stages of renting can often be stressful, but Rum made the entire process smooth and straightforward. He was professional, clear in communication, and quick to respond to any queries we had. Rum coordinated effectively between us and the landlord, ensuring everything was handled fairly and efficiently — from final inspections to the return of our deposit. His attention to detail and calm, helpful approach made a real difference. We’re genuinely grateful for his support and would gladly recommend Rum and the Ezytrac team to other tenants or landlords looking for reliable property management.

Negative experience: The most fraudulent and worst property agency we have ever seen. They asked for a world of unnecessary documents to not give our deposit back. We will report you everywhere. I hope those who want to rent from you will first look at these comments and get informed. Don't be fooled, this agency is committing fraud.

Fantastic experience: Although I've had some unpleasant maintenance experiences with Ezytrac over the past 9 years, I feel the need to applaud their support whilst I recently vacated the property that I was renting. In particular, Lyn Baines, Property Coordinator who has made the whole exit process easy to understand, stress free and highly effective. Thank you Lyn.

Fantastic experience: As a landlord, I have been using Ezytrac for over a decade and always been impressed with its service. The stand out Property Manager is Hannah Llanes. She provides amazing customer service and always goes above and beyond. She is always highly responsive and I never need to ask her something twice. Hannah is totally committed to giving first-class service at all times. If you are looking for a dedicated, professional and client focused Property Manager, reach out for Hannah.

Fantastic experience: Rum from Ezytrac was extremely helpful in handling the transition from one tenant to the next, handling communications and updates promptly. Thanks!

Negative experience: Genuinely the worst experience I've ever had with a managing agent in my life. They have absolutely no idea what they're doing, severely mismanaged at every turn and zero communication between their departments. They are brash and rude when you bring up an issue, slow to deal with any problems the tenants are having and tried to keep a chunk of our deposit for a 'cleaning fee' which they later dropped. If you're a tennant, or a landlord who cares about their tenants, look elsewhere for property management. I have never dealt with a company so detached from reality in my life. And on top of all this, we asked them for months to tell our water company we were moving out and they didn't, lying to us at every turn, and now they're getting to charge us for the new Tennants water.

Fantastic experience: I had a great experience working with Rum throughout the entire tenancy and especially during the moving-out process. He was always prompt, professional, and incredibly helpful. Communication was clear and timely, and he handled everything with efficiency and care. I would not hesitate to recommend him to anyone looking for a reliable and responsive estate agent.

Negative experience: What an absolute shambles from start to finish. Initial hand over of the property was poor, the house was very dirty and in need of repairs. Complaints made and maintenance requests issued but never resolved. Now we are no longer renting the property and trying to obtain our deposit back only to be met with unreasonable charges and lack of communication or evidence to prove charges are valid. Will not communicate over the phone and not effectively communicating via email. Really disappointed and appalled with the manner of the support team. Will be taking matters further.

Positive experience: We were assisted by Lyn throughout process, I must say she is very responsive and guides you about everything in time. I would give her 10/10. But overall rating is for the company. As company's policy. I was not completely satisfied because they are not flexible at all with moving in times (then it shifts to inspection team whenever they handover the key, it was working day so we were handed over key really late) - It is inconvenient as we had to take off because they didn't want to handover key on sunday although property was empty ( no one living). I really think any company should be at least consider the customer while making policy.

Negative experience: If I could give zero stars, I would. After four years of tenancy, the way I was treated during the moving-out process was completely unacceptable. Emails ignored, passive-aggressive threats of legal action, and a total lack of professionalism from Casey, Ethan and Peachy. Basic questions were never answered, and any attempt to hold them accountable was met with silence or hostility. This is not how a professional agency should operate. Avoid at all costs.

Fantastic experience: Thank you for Lyn help during the whole tenency! We appreciate both moving in and out period. During the period, we would like a new key and Lyn help us a lot

Fantastic experience: Lyn has been absolutely amazing throughout the entire process. She was incredibly patient, attentive, and understanding of all my requirements, which made everything feel smooth and straightforward. Her professionalism and friendly approach truly made the experience a pleasure. Couldn't have asked for better support—thank you, Lyn!

Fantastic experience: I am extremely pleased with Rum for his services with regard to 27 Harris Lodge, Kidbrooke. He was courteous, helpful and professional in all his arrangements. He really help coordinate arrangement for me and my tenant to my satisfaction. Things went smoothly. Many thanks Rum.

Negative experience: If chaos, miscommunication, and a complete lack of professionalism are what you’re after, then congratulations—you’ve found your dream estate agents. From the very start, this agency delivered a masterclass in how not to manage a tenancy. We requested an unfurnished flat and had it clearly written into the draft tenancy agreement. Fast-forward to just four days before move-in, and suddenly it’s “part-furnished”—news to us, but apparently not to Peachy, the property manager, whose responses were short, dismissive, and aimed at shifting blame back to us. Stating we only asked for the bed to be removed. We have a whole flat of furniture to move into this one so why we would just ask for the bed to be gone is ludicrous. With no time left to pivot, and a full move already in motion, we had no choice but to accept the flat as-is. I arranged to collect the keys at 3pm on move-in day, confirmed by email. Naturally, the agent showed up at 3:45pm and handed the keys to concierge without even informing us. When we arrived, we were met with attitude and another surprise: the flat hadn’t been professionally cleaned as stated in the contract. In fact, we were told there was “shit in the toilet.” A charming welcome. Only after I called Jacob, our estate agent, did we find out that the cleaners had apparently cancelled over the weekend. This wasn’t communicated to us—because why keep tenants informed, right? Jacob acted shocked that we were moving in, despite days of frantic back-and-forth trying to finalise the tenancy. The cleaners eventually arrived an hour and a half later and, to their credit, did a solid job. Jacob later called to apologise for the ordeal and promised a £100 goodwill gesture for the stress. Unsurprisingly, that promise has vanished into the same void as their customer service. My follow-up messages? Read and ignored. In short: avoid this agency unless you enjoy last-minute chaos, unreturned messages, and being greeted by literal excrement on move-in day.

Fantastic experience: I had a great experience working with Lyn and Ezytac Property Management They were professional, responsive, and supportive throughout the entire process of securing my new flat. Everything was clear, smooth, and stress-free thanks to their help. I really appreciated the personal touch and attention to detail. Highly recommend

Fantastic experience: Lyn is amazing agent! She helped us a lot with our moving process. Explained everything step by step from the beginning and till the moving day. We are totally happy with this agency and Lyn in particular :)

Fantastic experience: I have recently moved out of my unit at Kidbrooke due to work, and I must commend Hannah Llanes from Ezytrac for her exceptional support throughout the process. I dealt with various personnel from Ezytrac, but Hannah stood out as incredibly helpful. She is friendly, responsive, and truly made this transition smooth and stress-free. Her professionalism and dedication in coordinating everything have been greatly appreciated. Thank you, Hannah, for making what could have been a stressful experience so seamless!

Negative experience: Extremely poor experience, they never return your calls or reply to emails. Keeping security deposit for no reason and trying their best not to return it. Simply, worst company ever to deal with, strange that they are in Dubai with such attitude and unprofessionalism. I wouldn't recommend

Fantastic experience: It’s been a pleasure talking with [pia and Hannah ] from [Eazytrac], and I can honestly say it was an outstanding experience. From our first interaction, [pia and Hannah ] was professional, friendly, and attentive. They took the time to truly understand my needs and goals, which made the entire process much smoother. [pia and Hannah] was incredibly knowledgeable about the market and guided me through every step with patience and expertise. Whether it was answering my questions, arranging property viewings, or handling paperwork, [pia and Hannah] always went the extra mile to ensure everything was done efficiently and accurately.

Fantastic experience: Very easy to deal with. Most specifically when moving out (moving from the UK). Lyn from Ezytrac was superb - the process couldn't have gone better! Thanks Lyn!

Negative experience: I recently attempted to secure a flat through Ezytrac and was extremely disappointed with their communication. I raised important questions about how heating and hot water charges were handled, including whether any additional service fees from the mandatory provider would apply. Apparently, the building has a mandatory provider that cannot be changed—information that was not disclosed in the draft agreement before we paid the holding deposit, nor was it mentioned during the viewing. On the contrary, we were told that all bills were independent. While it's acceptable for bills to be handled in various ways, the agency should be able to provide clear estimates. When I asked, they stated they had no idea because the landlord submits the meter readings quarterly (which raises questions about who has access to the readings). I even asked the current tenants for an estimate, and they mentioned that the landlord pays for these bills; however, Ezytrac denied this. I asked multiple times how the bills are handled but only received vague, incomplete answers. They never clarified whether I would pay the landlord directly, the agency, or if payments are made at the end of the tenancy. Instead of addressing my concerns, I was pressured to sign the contract without any clarity - response were late and the final straw was when and I had to chase them for a response three days later after they kept pressuring me to sign. (keep in mind I sent out an email on Friday asking for more details and they only got back to me when, after they pressured me to sign, I told me they had to first get back to me and answer to my concerns). I am not signing anything if I have no idea what I am getting into, reason why I've decided to withdraw my application and they kept the holding deposit. If you're looking for an agency that provides transparent and timely information about bills, their handling, and estimated costs—especially when the provider cannot be changed—I would recommend looking elsewhere. Update: No, I don't believe you care that much. If you did, your employees would have asked the landlord for the estimate cost of the bills and they would've put more efforts in trying to provide accurate information and answer my concerns, such as how the bills are paid. Instead, you kept the holding deposit while YOU, as an agency, are the ones that were not providing the right information.

Fantastic experience: Would like to express thank to Lyn for keeping me updated with the progress of securing new tenant and even manage to move forward the move in date 1 week earlier so as 1 week less void period. Cheers, keep up the good work !

Fantastic experience: Karl is always a fantastic person to contact with any maintenance issues you need resolving. He is always on the case quickly and will get your issue resolved as quick as he can. Highly recommend! He's been a big positive with my experience with Ezytrac.

Fantastic experience: We rented a property in London with Ezytrac Property Management for almost 5 years. We had really good experience with them. Any maintenance issue; they would take care of it with high priority. We never had a rent increase even once for the last five years and the rolling contract they put you in after the first year is just amazing! We've had multiple property manager/coordinators over the past few years, they were all amazing - but notable ones are Lyn and Declan!

Fantastic experience: Everything was handled really quickly and made very easy, Lyn made it possible to handle the stress of letting a new property easily and comfortably around my work schedule.

Fantastic experience: Lyn has been very helpful, has also helped greatly in handling and assisting me with concerns. The move in process was smooth and felt very secure.

Fantastic experience: I have chosen to work with Ezytrac to manage my first investment property in the UK. I am aware of the horror stories that exist, and place trust that my choice of Eztrac Property remains positive. To date, I would like to highlight two people who have provided efficient, thoughtful, and effective service. Cintia Areias, Associate Director, and Anna Pacana, Property Manager. I hope this positive statement helps others make safe choices. Date of experience: 15 November 2024

Fantastic experience: Hannah Llanes provided exceptional help in recovering my room rent deposit. His quick and strategic approach, especially with the counter-offer, made the entire process hassle-free and efficient. I was amazed by how quickly he resolved the matter, turning what could have been a stressful situation into a smooth experience. I’m truly grateful for his expertise and highly recommend their services!

Fantastic experience: Ezytrac property management are very polite, helpful and efficient. I have always trusted them to get things done and have dealt with many members of the team. They are always prepared to help and always deliver. I highly recommend them to anyone seeking a property management. Great value for money too!

Fantastic experience: I highly recommend Ezytrac Property Group estate agents. The Property Manager, Hannah Llanes and the Managing Director, Jacob Marsh, have been incredibly supportive throughout the process of renting. I would certainly recommend this further due to its outstanding communication and efficient and effective work process. Many thanks all

Fantastic experience: Hannah did a great job by attending to me anytime I call . I gave me attention. . She made me had a good experience with Ezytrac property management.

Positive experience: They did their due diligence and followed every procedure to the letter, Joanna and Casey were fantastic in their communications and helping us an guiding us through the entire documentation.

Fantastic experience: My first time using Ezytrac, My experience has been positive. I have mainly been in contact with Casey, who has been quick to respond and helpful in the move-in process.

Fantastic experience: I've rented a property with Ezytrac. Since the beginning, Joanna was super comprehensive with all my questions and concerns, from the tenancy agreement and length to a lock issue that she managed to sort it on the same day. She promptly assisted me through the renting process, doing everything in her power to make my tenancy as pleasant as possible. If we had any sort of concern or problems with the property, We could literally just pick up the phone and give her a call, and she would sort it out within minutes.We expect the same experience from the ezytrac team throughout our tenancy.

Fantastic experience: I would like to express my appreciation for Anna's assistance with my recent issues at Ezytrack. While the matters aren’t fully resolved yet, she has been kind and supportive, regularly checking in with updates and making calls to ensure progress. Her efforts and responsiveness have been appreciated, and I’m hopeful for a quick resolution.

Fantastic experience: I had an excellent experience working with Casey and Joanna at Ezytrac. Both were incredibly professional, responsive, and supportive throughout the entire process. They ensured everything was handled smoothly and efficiently, and their attention to detail was impressive. Casey's and Joanna's prompt communication and thorough assistance made the renting process much easier and stress-free. I felt confident that I was in good hands every step of the way. I highly recommend Casey, Joanna, and the Ezytrac team for their exceptional service and commitment to their clients.

Fantastic experience: Ezytrac has been fantastic! Everyone is so helpful, especially Casey. She's always professional, positive, and a great communicator.

Fantastic experience: Anna has been really helpful with the process of finalizing and settling into our new apartment, keeping us up to date with the changes we requested as conditions to our move-in and working to ensure that the house is in the best condition for move-in.

Fantastic experience: Joyous to continue our journey with Ezytrac and got all the help from our property handler Hannah when we are in bit of a dilemma. Thank you so much for continous support.

Fantastic experience: I have been with Ezytrac for a couple of years now and I can highly recommend them. Since I’ve been with them, they have managed the first tenant coming in, helped with repairs that needed to be completed ( shortly after snagging) and over the past year or two found more tenants in an efficient manner to ensure little changeover time. Special thanks to Anna on this recently- everything was done quickly and without fuss. I will be using Ezytrac on future rentals.

Fantastic experience: Thank you, Anna, and the Ezytrac team for making my check-out process smooth and hassle-free. Your assistance was much appreciated, and the communication was always prompt and professional.

Negative experience: Disappointing and ridiculous service. I’m not sure as to how other people seem to be having a great experience with the company but in my 12 months of tenancy plus the time before and after I have had a horrible experience with Ezytrac that I had gotten into contact with Chris. Before my tenancy there were issues, they weren’t resolved nor were Ezytrac communicative or efficient. There was a lack of knowledges shared which is significant considering that this is in relation to a home and property. During my stay there were more issues and problems with communication again! On top it was very difficult to deal with maintenance. Now again there are communication issues. I have spoken to Casey but since asked for updates and haven’t heard back at all. I have sent emails to Casey, Chris and Ethan yet heard nothing. at. all. This is so ridiculous considering they are dealing with information which is significant and important. I am honestly appalled by the lack of communication and understanding from the company and would never consider a property dealt by Ezytrac ever. Hopefully after this review I will hear back from the company. Update: I heard back from google review responses than the company responding back to me in regards to my deposit which should have been dealt with already! Can the complaints team please contact me!

Positive experience: Ezytrac has really begun to really improve over the last few years. I have now had a couple of responsive property managers and my most recent, Anna, is great. She answers my emails promptly and deals with my requests politely and professionally. I am happy for Ezytrac to manage my property as I am busy in full time work.

Fantastic experience: My review is based on my interactions with Casey who takes care of matters related to my property. Casey is patient, knowledgeable and diligent. As an owner I have come to trust her knowing she is able to handle different situations that can arise in tenancies and use her judgement well.

Fantastic experience: Overall, my experience with Ezytrac as a property agency has been positive. Everyone was consistently helpful. In the past few months, I primarily worked with Joanna and Casey, who were both wonderful. They were always calm, enthusiastic, clear in their explanations, and followed up with confirmation emails.

Negative experience: I really don’t know why people giving it 5 stars since this company is irresponsible to the tenants, slow reply, and giving wrong information and didn’t show up at the meeting time with no earlier notice. And they claimed they have contacted us which they never. Further information from above. Joanna is the one who never reply or sent email with incorrect information since they started to draft me the contract. In the end, Casy? I don’t know did I spell it right, she is the one who answered Joanna’s direct line, to solve my problems quickly and nice, even I was giving her attitude since Joanna’s irresponsible was pissing me off

Fantastic experience: Great customer service throughout! Casey and Joanna have been amazing throughout our moving process and have been at hand to help every step of the way and with any queries we have had. We highly recommend using Ezytrac and in particular asking Casey and Joanna to help.

Fantastic experience: On behalf of all serving members of the Royal Navy, we extend our sincere gratitude to Brett Alegre-Wood, owner of Ezytrac, for his generous donation supporting once homeless veterans. Your contribution has been instrumental in helping HMS Collingwood reach over half of our fundraising target. Thank you for your support in aiding veterans as they rebuild their lives and regain their confidence.