Preston Baker Estate Agents - York
Information about Preston Baker Estate Agents - York
Opening hours
- sunday: (closed)
- monday: 8:30-17:30
- tuesday: 8:30-17:30
- wednesday: 8:30-17:30
- thursday: 8:30-17:30
- friday: 8:30-17:30
- saturday: 9h-17h
At Preston Baker, our award-winning estate agents in York make buying and selling property effortless and effective. We’re passionate about matching the right buyers with the right homes—and no one does it quite like us. With our exclusive Property Launch strategy, your listing is promoted to thousands of potential buyers, enhanced by 360° virtual tours and a powerful marketing campaign that ensures maximum exposure. For expert guidance and round-the-clock support, speak to our local estate agents in York today.
Preston Baker Estate Agents - York: Reviews
Negative experience: AWFUL agency. They DO NOT leave you alone. They do not unsubscribe your details - they will email, call and text you forever and a day once you give them a contact. All they do is simply email/call you from one of their other agents. I have reported them to the ICO multiple times but nothing is done.
Hello Jordan,
We completely understand that receiving contact after asking to be removed from communications would be frustrating. However, that is not what has happened here.
You replied to one of our property emails stating you were “VERY interested” in a house in Tadcaster and asked us to contact you, providing your phone number in the process. Naturally, when someone contacts us asking to be called about a property they say they are very interested in, we will attempt to respond to that enquiry.
Following that call, you then complained about being contacted, despite the fact that the enquiry and request for contact came directly from you.
For clarity:
The contact made was in direct response to your own enquiry asking us to call you.
We have not continued to contact you since.
We take data protection and ICO regulations extremely seriously and operate strict processes to ensure people can unsubscribe or be removed from communications at any time.
If you no longer wish to have any interaction with Preston Baker, we of course fully respect that and wish you all the best with your property search elsewhere.
The Preston Baker Team
Fantastic experience: Angela is the safest pair of hands you could put your sale into. She’s professional, friendly, insightful and really knows her onions. We had to accelerate our sale as we found our onward purchase sooner than expected. Angel was nothing but supportive, and turned the most unremarkable viewing (on paper) into an asking price over. Challenges followed but she met each with dedication and determination. Her comms were flawless. Can’t recommend her enough ⭐️⭐️⭐️⭐️⭐️
Wow, thank you so much Alex for this amazing feedback! We’re so pleased Angela could turn a challenging sale into such a success and make the whole process feel smooth and supported. She’ll be thrilled to hear her professionalism, insight, and dedication made such a difference. We really appreciate your recommendation and are so glad you felt in safe hands throughout!
The Preston Baker Team
Fantastic experience: My sale had problems due to a bereavement in my buyers family. This unfortunately led to a lengthy sale but Lois Power at Preston Baker kept me up to date with the sale all the way through. Thanks. Dave Kewley.
Hi Dave,
Thank you for your kind review. We’re really sorry to hear the sale was impacted by such difficult circumstances, but we’re so glad Lois was able to keep you updated and supported throughout the process. Her calm and consistent communication makes a real difference during uncertain times.
We’ll be sure to pass on your thanks to Lois. Wishing you all the best moving forward.
Warm regards,
The Preston Baker Team
Fantastic experience: Lois was absolutely phenomenal in helping us secure our dream home. From the very first viewing to the final stages of the purchase, she was professional, responsive, and genuinely invested in making the process as smooth and stress-free as possible. Her communication was spot-on throughout — we always felt informed, supported, and in safe hands. It’s rare to find an estate agent who truly cares, but Lois went above and beyond at every step. We couldn’t be more grateful — thank you, Lois!
Hi Kimberley,
Thank you so much for your amazing review! We’re absolutely delighted to hear that Lois helped make your home-buying journey such a smooth and positive experience. It's lovely to know you felt so well supported every step of the way.
We’ll be sure to pass on your kind words to Lois — she’ll be over the moon. Wishing you all the best as you settle into your dream home!
Warm regards,
The Preston Baker Team
Fantastic experience: We recently purchased a property through Preston Baker. Angela Williams showed us around the property and kept in touch with us every step of the way, nothing was too much trouble. Kind helpful professional lady would strongly recommend. Just wish our selling agent was as helpful.
Hi David,
Thank you for the lovely review! We're so pleased to hear that Angela made your buying experience such a smooth and positive one.
Wishing you all the best in your new home, and thank you again for the recommendation!
Warm regards,
The Preston Baker Team
Fantastic experience: Angela’s performance throughout this whole experience has been exceptional. The only reason our sale went through was because of Angela’s outstanding performance, professionalism, experience and persistence throughout our sale. Not only did she keep us up to speed, she always explained everything clearly and thoroughly and kept us calm when things happened which were out of our control. Nothing was ever too much trouble. Angela also went above and beyond, working late to update us, and she kept others in the chain up to speed even though it wasn’t her job to do so, when they contacted her with questions. She also relentlessly chased the solicitors for answers for us, which we didn’t always have the time to do due to work commitments. Top marks to Angela and Preston Baker! I would 100% recommend using Angela from Preston Baker for your house sale.
Hi Kirsty,
Thank you so much for your amazing review! We're over the moon to hear how much Angela's dedication, professionalism, and persistence meant to you during the sale. She really does go above and beyond for her clients, and it's clear how much her support helped keep everything moving — even when challenges popped up.
We’ll make sure Angela sees your lovely words.
Thanks again for the recommendation.
Warm regards,
The Preston Baker Team
Fantastic experience: We have just exchanged on a lovely property in York . Bishopthorpe rd area . Angela from the office was extremely helpful and quick with answering questions . It was the quickest house sale Iv ever done . I would 100 % recommended Preston Baker . Thankyou Angela .
Hi Sarah,
Thank you so much for the lovely review! We’re thrilled that your move went so smoothly — and even more so that it was the quickest house sale you’ve ever done! Angela will be so pleased to know her quick responses and support made such a difference.
Wishing you all the best in your new home — and thank you again for recommending us!
Warm regards,
The Preston Baker Team
Fantastic experience: A lot of deliberation went into my good lady and I deciding that we would relocate. Last September I used the google lottery to find an estate agent, Angela was appointed to value our home, running late she messaged an apology, (for me that is never a good start), however, upon arriving, the professionalism was second to none. Angela valued our home and due to our own decision, we waited until we felt the time was right for us to take the plunge. In early March this year, I contacted Angela again to put our home on the market. The presentation was so good I thought about buying it myself, so good that 9 viewings in one day led us to a buyer. As I write this, I am 12 hours away from moving house and this whole process has been made so easy due to Angela and her work ethic. From calming talks to my good lady, to our conversations at varying points. Angela doesn’t sell anything, what she possesses is the ability to help you believe that you are doing the right thing. Rather than give an opinion on any part you may be concerned with, she listens to your reasoning and will simply ask why, or why not, then the professional skill honed by years of tradecraft reassures you. Estate agents are given a lot of bad press, but that doesn’t account for bad clients. If all estate agents had the same ethos as Angela there would never be anything negative to say. I could have just put job well done, but sometimes, mere words just don’t cut it. Angela, like Mary Poppins, practically perfect in every way. Merci
Hi Stephen,
Wow — what an incredible review! Thank you so much for taking the time to share your experience in such a thoughtful way. Angela will be genuinely touched by your words (and the Mary Poppins reference may just make her day!). It’s clear how much the move meant to you both, and we’re so pleased Angela could help make the process not only smooth, but reassuring too.
Your insight into her calm, supportive approach really captures what we strive for at Preston Baker — not just selling homes, but helping people make confident, informed decisions about their next chapter.
Wishing you and your good lady all the very best in your new home — and thank you again for putting your trust in us.
Warmest regards,
The Preston Baker Team
Fantastic experience: I couldn’t recommend Angela Williams at Preston Baker highly enough having both bought and sold through her. Angela provides a level headed approach and has an excellent problem solving attitude and tenacity - demonstrated when she tracked down a planning officer just in time to get the sale to ensure completion. She clearly cares about what she does and will move heaven and earth to provide an excellent service.
Hi Si,
Thanks so much for the amazing review! Angela will be delighted to hear this. She really does go above and beyond, and we’re so glad you felt that throughout both your sale and purchase.
We really appreciate you choosing Preston Baker (twice!) and for taking the time to share your experience.
All the best,
The Preston Baker Team
Fantastic experience: We cannot recommend Angela at Preston Baker highly enough! As first-time buyers, the process of purchasing our first home was both exciting and daunting. Angela guided us through every step with patience, clarity, and genuine care. Her communication was outstanding — we were never left wondering what was happening, and she always kept us in the loop with updates, even when there wasn’t much movement. That level of reassurance made all the difference during what could have been a very stressful time. Angela was also incredibly friendly, approachable, and supportive throughout. Nothing was ever too much trouble, and it always felt like she had our best interests at heart. It’s rare to come across someone so professional yet so personable. Thank you so much Angela, we are now happily settled in our new home!
Hi Ria,
Thank you so much for your lovely review! We’re absolutely thrilled to hear how supported you felt throughout your journey as first-time buyers. Angela will be over the moon to know that she made such a difference to your experience. It’s always our goal to make the process feel as smooth and reassuring as possible — and we’re so pleased Ang helped achieve that for you.
Wishing you every happiness in your new home — and thank you again for choosing Preston Baker!
Warm regards,
The Preston Baker Team
Fantastic experience: I've worked with Angela Williams on a couple of property purchases and a sale during the last year in York. She has strong market knowledge, is extremely responsive, helpful, and works hard to keep both the buyer and seller on track during the process. Great to work with!
Thank you, Anooj, for your fantastic review and for continuing to work with Angela across multiple transactions. Her deep market knowledge and proactive approach are such valuable assets to our team, and it's great to hear how much of a difference that made to your experience. We really appreciate your feedback and ongoing trust.
— The Preston Baker Team
Fantastic experience: At Preston Baker you get one member of the team working for you and looking after you the whole way through the process. Angela Williams was a joy to work with. Professional, tenacious and thoughtful. She showed an interest in our family and worked for all of us to complete the sale and purchase of our properties. Reassuring, easy to contact and always ready to share her wisdom. Thank you Angela!
Thank you so much, Anna, for this lovely review. We're delighted to hear how well supported you felt by Angela — she’s everything you described: professional, tenacious, and genuinely caring. It's especially meaningful to know she took the time to understand and support your whole family through both the sale and purchase. We’ll be sure to pass your kind words on to her — she’ll be thrilled.
— The Preston Baker Team
Fantastic experience: We dealt with Angela Williams at Preston Baker - it took nearly a year to sell our house, but that wasn’t due to the lack of energy and effort from Angela. She hosted numerous viewings and promoted our house relentlessly, answered a million questions from everyone, at all times of day and night. Despite some incompetent solicitors, and two sales falling through we finally got the house sold! Considering we paid up front to minimise costs, Angela did not put any less effort in. What would I have done differently? Probably chosen a solicitor that was local, and had great reviews. But that was about it.
Thank you so much, Dave, for your kind and detailed review. Selling a home over the course of a year — especially with fall-throughs and solicitor challenges — takes real perseverance, and I’m so pleased Angela was able to keep things moving with the energy and commitment she’s known for. It’s great to hear her support remained unwavering regardless of the fee structure. We’re delighted we got there in the end and really appreciate you sharing your experience.
— The Preston Baker Team
Fantastic experience: We moved into our new house in February and Angela was the agent for both this property and the property we sold. Angela is a consummate professional and it was an absolute delight to have her helping us through a very stressful process. I cannot speak highly enough of her attitude and support. I would recommend Preston Baker to anyone wanting a very pain-free experience. Thank you Angela you truly are a star
Thank you so much for this wonderful review. Angela really is a star, and I’m so pleased she was able to guide you through both your sale and purchase with such care and professionalism. Moving home can be a stressful time, and it's exactly this kind of calm, supportive approach that we aim to deliver across the board. I’ll be sure to share your kind words with Angela — she’ll be over the moon.
Thanks again for your trust and recommendation — it means a lot to us.
— James Baker
Fantastic experience: Brilliant service. Angela was really helpful and all questions answered that needed. Sale took awhile due to the flat and dealing with retirement company. But perseverance paid off and sold it . Well done Angela and thank you so much.
Thank you for the great feedback! I'm really pleased Angela was able to support you through what can be a more complex sale process — retirement flats do often require that extra bit of perseverance. Her dedication and attention to detail really do make the difference. We’re glad it all came together in the end and appreciate you taking the time to share your experience.
— James Baker
Fantastic experience: Angela Willliams provided an excellent service in our hunt for a new home. She went above and beyond to accommodate viewings and provide suggestions for properties. I would highly recommend Preston Baker to anyone who is searching for their new home. Jayne (Wetherby)
Thank you, Jayne, for the fantastic feedback! Angela always goes the extra mile for her clients, and it’s great to hear how supportive she was during your search. We’re proud to have her representing our brand and I’m so pleased she helped make your home-buying journey a positive one. Your recommendation is truly appreciated.
— The Preston Baker Team
Fantastic experience: Angela is a true professional estate agent,she is beside you throughout the whole process , always keeping you updated with the progress of your sale, nothing was to much trouble for her, she’s also a lovely person.would recommend her to everybody.
Thank you so much Kim for your kind words about Angela! She truly is a dedicated professional who takes pride in supporting her clients every step of the way. We’re delighted to hear that you felt well looked after and kept informed throughout your sale. Your recommendation means a lot — we’ll be sure to pass this lovely feedback on to Angela!
Fantastic experience: One very satisfied first time buyer! From the very beginning, Angela Williams has provided an exceptional service. At my first viewing at the property, Angela was very knowledgeable about the property, communicated clearly about the market and was able to answer any and all questions. She clearly has a love for her job and ensuring customers get exactly what they want from a property. Every step of the process, from putting an offer in to completion, has been smooth, efficient and explained clearly. This is all down to Angela. She always checks in to make sure everything makes sense and is proactive when it comes to making sure everything has been covered. A big thank you to Angela and Preston Baker for making everything so seamless, efficient and enjoyable! I highly recommend Preston Baker (in particular Angela) to absolutely anyone interested in securing a property.
Thank you Matt for taking the time to write this review about Angela. I am sure she will be really pleased to get that recognition. Thank you for choosing Preston Baker and taking the time to write this review. Ian Preston
Fantastic experience: Fantastic experience with Preston Baker. Angela was an absolute star. From viewing to completion took an amazing 5 weeks. She guided us and communicated with all parties throughout the process making it run so smoothly. Angela is very professional and knowledgeable and her enthusiasm and positivity really does make all the difference and alleviate any potential stress. Would highly recommend
Hi Cath, thank you for taking the time to write this wonderful review about Angela. For anyone else looking to move in the area who would like to use Angela - this is a link to her contact details https://prestonbaker.co.uk/our-agents/angela-williams/
Many thanks - Ian Preston
Fantastic experience: Highly recommend..Outstanding service Ashley Phillips and Ashley Fisher were passionate about selling our property for us and getting us to exchange of contracts! They pulled out all the stops when needed efficient helpful fantastic customer service! Well done.
Thank you for the wonderful review Emma. Kind regards, Team PB
Fantastic experience: We could not be happier with Preston Baker estate agents when we sold our house. Angela from Preston Baker is just fantastic and we would have been lost without her. From start to finish, her communication with us was amazing. We had her mobile number so could text or ring her at any time and she would respond immediately. She was so proactive and chased everyone involved in the chain to ensure our house sale went through quickly and smoothly. She greatly reduced our stress levels during a stressful time. Angela helped us achieve full asking price for our house sale and subsequently we managed to buy our dream home. She was approachable, friendly, efficient and supportive throughout. We highly recommend Angela from Preston Baker to anyone considering selling their house.
Hi Annie. Thank you so much for taking the time to share your fantastic review. Angela will be over the moon to read all your wonderful comments. Kind regards, Team PB
Fantastic experience: We have found Gemma to be a wonderful agent. She is totally proactive, realistic in her advice and a pleasure to work with. She constantly tries different approaches, she keeps us informed at all times. The market is slow at the moment, however she keeps the impetus going. Thanks for your commitment
Thanks so much for taking the time to share your brilliant review Andy and Penny. We really appreciate it. Kind regards, Team PB
Fantastic experience: My wife and I are very pleased with the valuation Gemma Bolton conducted on our flat. Gemma’s objectivity and unbiased impartiality provided us a realistic valuation, not just one we wished for. We highly recommend Gemma and Preston Baker for residential property valuation services.
Thank you Jim for a wonderful review. Gemma will be really pleased to read your comments. Kind regards. Team PB
Fantastic experience: We used preston Baker to value our home and viewed propertys for sale with them . Very efficient very useful information given kind down to earth company. Well managed. We only didn't use them as decided to let our property in the end and they don't do this. We would use them in future
Hi Linda. Thank you very much for taking the time to share your review. We really appreciate it. We look forward to working with you in the future. Kind regards, Team PB
Fantastic experience: Extremely easy to deal with. Gemma Bolton was very helpful and kept communication going between all parties!
Gaurish,
Thank you for your excellent review - it's great to hear when our Associates deliver an excellent experience. If anyone else is looking to use Gemma, then here is a link to her page on the Preston Baker website where you can contact her directly. https://prestonbaker.co.uk/our-agents/gemma-bolton/
Ian Preston
Negative experience: Terrible experience - sent them all the info they asked for to get me an "in principle" mortgage decision and chased up several times - even raised a formal complaint - and was assured they were dealing with it. Not heard from them for 6 weeks or more now and it's not like they would have had a problem getting me a mortgage. I have since had 2 "in principle decisions" from other brokers, and am proceeding with Barclays - they approved it in 2 days! Would not recommend.
Hi Charlie. I am replying to your recent review and was very disappointed to note the contents. I would be happy to talk through the issues you raised in more detail, not only to obtain your direct feedback but also to establish how our service can be improved by learning from your experience. Please feel free to email me on [email protected]. I look forward to hearing from you. Kind Regards, James Kear, Financial Services Manager.
Negative experience: This is an accurate and honest review, I have all the information in emails and SMS so can back this up. 1. I placed an offer on a property which was accepted by the vendor. 2. I sent over all my ID details, proof of funds and solicitors details. 3. Preston Baker sent the Memorandom Of Sale to myself and my solicitors and the house was taken off the market and marked as Sold STC. 4. I submitted my mortgage application and instructed solicitors to proceed, paying the fees. 5. Preston Baker rang me to advise they have submitted another offer to the vendor and would I want to match it. I believe this is called 'gazumping', note this was after my offer was accepted and the house taken off the website etc. I tried to raise my offer and then received a further email asking for full and final offers. 6. My offer was presumably beaten as it was rejected by the vendor. I have now had to cancel my mortgage application (this may impact my credit score), cancel the solicitors (which I may not get a full refund for) and look for another house. I am sure the vendor is happy as they have a better offer but as far as a potential buyer I would be very wary using Preston Baker as you could agree a sale and then be gazumped later down the line leaving you out of pocket. As you can see from Preston Bakers reply, they will submit any offer during the process even if you have had an offer agreed and instructed solicitors, beware you will end up out of pocket like I have due to the gazumping practice.
Hi Andy,
Thank-you for taking the time to share your review. We are sorry to hear that you were unhappy with the service received from Preston Baker. We understand you must be disappointed that your offer was not successful in the end however please be aware that it is within the legal rights of anyone who has viewed a property to submit an offer at any stage and we have a legal obligation to submit this to the seller. We only ever act upon the sellers instruction when negotiating offers and followed their wishes by taking best and final offers from both parties ultimately resulting in an offer being accepted from the other party.
We hope this clarifies our position however please do let us know if you wish to discuss further. In the meantime, we wish you all the very best for the future. Kind regards, Team PB
Fantastic experience: Angela has been absolutely brilliant from start to finish! She has responded to all my queries within the day and the communication between Angela, the seller and ourselves has been excellent. I highly recommend Preston and Baker, and Angela especially, she really went the extra mile to help us as the buyers as well as the sellers.
Hi Emma. Thank you so much for taking the time to share your wonderful review. Angela will be delighted to read your kind words. Kind regards, Team PB
Fantastic experience: Gemma Bolton was lovely, very professional & knowledgeable, she gave us some excellent information & was extremely helpful. A total credit to Preston Baker. 5 ⭐️⭐️⭐️⭐️⭐️
Thank you very much for your fantastic review Anita. Gemma will be delighted to read it. Kind regards, Team PB
Fantastic experience: Preston Baker were really proactive in trying to sell my flat and definitely went the extra mile; the online booking system for viewings is very efficient; and the professional photos and video looked gorgeous. Although their fees are higher, I think you get value for money in the effort they put into shifting properties, and would recommend them for anyone aiming for a quick sale.
Thank you very much for sharing your brilliant review. We are delighted to read to hear how happy you are with our service . Kind regards, Team PB
Fantastic experience: There wasn't one house that I viewed with Preston Baker that wasn't beautiful, and the price was great and in accordance with the quality. Even though I did not end up renting with them, I highly recommend Preston Baker in York. In particular, Helen Jollands is a top professional and person that will really care for the potential tenant/buyer and their needs, and Holly Stonehouse is another example of an agent that provides top-class service. This agency's professionalism went as far as to providing me with advice, even when I managed to find a house and take it off the market through another agency; they knew that as a new professional, I had struggled a lot with house hunting, and they did not hesitate to help and answer my questions. For all the above, and taking into consideration my experience with other agencies in York, I highly recommend Preston Baker. Had my final viewing with PB been earlier in dates than the one of the house that I happened to take out of the market at that time, I would be renting with Preston Baker now. Worth 5 stars.
Thank you so much for taking the time to share your wonderful review CherryBomb. Kind regards, Team PB
Fantastic experience: Angela is a great asset to the team, approachable and kind. Always willing to go the extra mile for her clients and as first time buyers, we couldn't ask for anyone better! She was there for us and explained everything as needed; I would definitely return to Preston Baker just for Angela alone.
Hi Katie. Thank you very much for sharing your wonderful review. Angela will be over the moon to read you lovely words. Kind regards, Team PB
Fantastic experience: I would like say big thank you to Holly and Grace (York) who helped us to sort everything with our house to be let. An all round excellent service..highly professional, efficiently , friendly, a very positive experience and their responses were always quick… highly recommend!!!
Hi Tanya. Thank you very much for taking the time to share your wonderful review. Grace and Holly will be delighted to read your kind words. Kind regards, Team PB
Fantastic experience: I can not thank Angela Williams enough for all the help and hard work she has done during my sale. It has been a very long and stressful ride but Angela has been amazing and I appreciate all her hard work, she has been in contact with me constantly keeping me updated on all that was happening. Thank you so much Angela.
Thank you Jane so much for taking the time to share your wonderful review. Angela will be delighted to ready your lovely comments. Kind regards, Team PB
Fantastic experience: I just bought my first home through Preston and Baker, and would recommend them to other buyers: they are responsive and helpful, which is very important when you’re a first time buyer. Overall, the purchase progressed fairly smoothly, and I never felt like I was left on the back-burner at all.
Thank you so much for taking the time to write and share your review. We are so pleased we were able to help you with your first purchase. Kind regards, Team PB
Fantastic experience: I recently purchased a house through Preston Baker and dealt with Angela Williams. She is friendly and extremely professional, and kept me informed throughout the entire purchase. As a company they have always let our properties quickly. I can highly recommend.
Thanks so much Jill. Kind regards, Team PB
Fantastic experience: Cannot recommend them enough. From initial contact they were so easy to deal with. Totally professional in understanding the property market. Gemma and Angela were so responsive, took all the worry and guided us through the process so considerately. We have moved 8 times and we can honestly say "nobody does it better" than Preston Baker. Thank you so much.
What a lovely review - thank you so much Bryan. We are so pleased we were able to help with your 8th move! Kind regards, Team PB
Fantastic experience: Preston Baker were exceptionally good which justifies the relatively high commission costs. Angela was extremely helpful and organised the launch day very well, which resulted in a sale above the asking price within 3 days of the launch as they had predicted. The house though needing much renovation had great potential with original Art Deco features and in a brilliant location. Angela negotiated the sale for me and looked after the whole sale process extremely efficiently. She was very supportive and helped immensely at the end by involving the buyers, also extremely kind, in helping to clear and pack the contents of the house. Conveyance was through the recommended solicitors in Leeds, also very helpful but once again rather expensive with extra costs added from the initial quote. Overall extremely pleased with the help and support provided by Angela and Preston Baker.
Thank you for taking the time to share your wonderful review Michael. Angela will be over the moon to read your lovely comments. Kind regards, Team PB
Negative experience: I don’t know this company is professional or not , all I felt is arrogant. When I’ve tried to make an appointment for the viewing , from the staff who answered the phone for the appointment, who viewed the property with us , and who called me back after the viewing, they all had a arrogant attitude!what a team work !! For example, when the lady rang me back after viewed, she saids this on the phone :”hello, xxxx , how’s it going with the property?” When I said this probably is not for us . She replies two words :”how come “?. After my reply again, she saids:”ok “ then hand up . I can’t feel any politeness or welcomed for business from their attitude. This is the most arrogant state agent I’ve ever see!
Hello Katie, Thank-you for taking the time to review Preston Baker, I am sorry that you haven't had a positive experience. In order for me to be able to apologise directly and put steps into place to rectify, please could you send me an e-mail to [email protected]. Many thanks, Cathy, Director of Client Services.
Fantastic experience: Very friendly, efficient, professional, informative and responsive. Thanks especially to Angela, Alex, Carrie and Zoe who made purchasing my new home a lot easier than it might otherwise have been.
Thank you so much for your brilliant review. We are really pleased we were able to help you with your purchase. Kind regards, Team PB
Fantastic experience: Everyone at Preston Baker were super helpful, they were available on a Sunday which is amazing and I really felt they would do anything they could to help in our purchase. Hard working and very friendly - what more could you want
Thank you very much for your lovely review Fleur. Kind regards, Team PB
Fantastic experience: Constant contact and sharing information. A very calm, professional and friendly approach. Moving is very stressful, they both helped immensely to defuse and reassure. Excellent customer service. I would definitely recommend others to use their service. Thank you for all your help
Thank you so much for your brilliant review Lynn. Kind regards, Team PB
Fantastic experience: We have been incredibly impressed by the service provided to us by Angela Williams at Preston Baker. She went above and beyond on a number of occasions and we would highly recommend her.
Hi Sue. Thank you so much for your wonderful review. Kind regards, Team PB
Fantastic experience: Alex and her team were amazing! So friendly and helpful. They were really good with communications and getting the purchase pushed through. Would definitely recommend them.
Thank you so much for taking the time to share your wonderful review. Kind regards, Team PB
Fantastic experience: Looked after really well by Angela. There was some difficulties/delays with this sales due to the sellers solicitors; Angela kept great communication with me throughout and she did a really good job of getting the other side to do what they needed to do so the sale could move along promptly. If it wasn’t for Angela’s interactions with the other side things would not have gone through as quickly or smoothly as they ended up doing. Great work highly recommend
Hi Tom. Thank you so much for your brilliant review. Kind regards, Team PB
Positive experience: Friendly business. Alex Renardson was responsive and helpful when there were problems with my sale / purchase.
Hi Stephen. Thank you so much for taking the time to share your great review. Kind regards, Team PB
Positive experience: Our house sale has been a lengthy, difficult and frustrating process but Alex has been with us every step of the way, keeping us informed and supporting me through my many meltdowns. She has worked extremely hard on our behalf and we are grateful for her confidence and perseverance.
Thank you very much for sharing your lovely review. Alex will be delighted to read your kind words. Kind regards, Team PB.
Fantastic experience: If you want anybody to be your house manager you really want Charlotte, she is friendly, understanding and fair. Im never hesitant to make her aware of issues and they are always very quickly resolved. Credit to the company and a complete pleasure to interact with. She deserves a pay rise and some recognition!
Hi Sarah. Thanks so much for your lovely review. Charlotte will be delighted to read your kind words. Kind regards, Team PB
Fantastic experience: I have been working with Preston Baker during the purchase of my first property where they have been acting on behalf of the seller. During this time, I have been looked after by Alex Renardson, whose service and support I cannot fault. No request has been too much to deal with, and no question has been too difficult to handle. She has been happy to respond to messages at all times of the day (even on her days off) and has been a constant and reliable source of support and information throughout the buying process. I could not have asked for a more friendly, reliable or well-informed person to work with during a relatively long and occasionally stressful period of time.
Hi Nile. Thank you so much for taking the time to share your wonderful review. Alex will be delighted to read your lovely comments. Kind regards, Team PB
Fantastic experience: Alex was fantastic in helping us get over the line and help push things through. would highly recommend using Preston Baker and we trusted Alex the whole process
Thank you very much for sharing your wonderful review Ben. Kind regards, Team PB
Fantastic experience: Just let our property in York with the help of Carrola and her colleagues at Preston Baker. We got great initial advice from Carrola about letting requirements, marketing, timescales etc. Things ran smoothly and as outlined to us throughout. A smooth running refurb project was completed. Carrola and Chris kept us updated on progress and responded fully and promptly to any questions. Carrola then organised great marketing and prompt letting. Professional and friendly service and would recommend to others.
Thank you so much for your lovely review Anne. Kind regards, Team PB
Fantastic experience: Preston Baker have been amazing in dealing with the sale of my house in Wheldrake. It is a slick well-oiled machine, but the agents know their stuff, they really care and pull their finger out to a) get the best possible sale price and b) help make the next stage of the process through to completion as painless as possible. Angela looked after my sale and was brilliant. I simply don’t know how she manages to do it and stay upbeat and give level headed advice. She went above and beyond and I am hugely grateful. Now, I am biased slightly. I used to be the marketing manager at Preston Baker 4 years ago. This means I have seen all the numbers for property launch and know first hand how much the company cares about getting its clients a higher price. Well it works, we accepted our first offer which was £12k over our asking price - a month or so later the buyer pulled out which meant our in second launch we got a lower offer. But the principle worked and I can’t recommend Preston Baker enough. Again a massive thank you to Angela. Solicitors / conveyancers take ages and aren’t the best communicators so I appreciate her persistence in maintains communications up and down the chain on my behalf. Thanks all.
Thanks so much for your brilliant review Pete. We are really pleased we were able to help with your sale and it was really lovely to be able to catch up again :) We hope you are settling in really well in your new home. Kind regards, Team PB
Fantastic experience: Cannot recommend Preston baker and Angela Williams enough very professional and hard working. I was a first time buyer so it was all new to me but Angela was always helping me, answering my 1000 questions and the rest! Would always contact me if there was progress in the deal, made it all so easy so I didn’t have to worry about a thing! Will definitely be using them in the future!
Thanks so much for your brilliant review Ryan. We are so pleased to have been able to help with your first purchase and look forward to helping with your next step up the ladder in the future. Kind regards, Team PB
Fantastic experience: I've just sold my house with Preston Baker and have received great service throughout the whole process, from valuation up to exchange.
Thanks so much for the great review Matt. We are really pleased we were able to help with your sale. Kind regards, Team PB
Fantastic experience: Angela and the Preston Baker team were professional throughout our recent house sale, they put together a thorough brochure marketed the house arranged an open day and sold the property on that day, after the sale Angela was on hand at all times to help the sale go through both from our point of view and the buyers. Highly recommended. Thank you David & Jayne
Hi David and Jayne, Thank you so much for sharing your wonderful review. Angela will be delighted with your lovely comments. Kind regards, Team PB
Fantastic experience: Carola, was great from go. Very impressed with her and her processes. Will be recommending her to everyone. Very friendly, talkative and professional. Nothing was too much to ask for and the process was so quick and easy. If I could give more than 5 I would.
Thank you so much for your brilliant review Samantha! Kind regards, Team PB
Fantastic experience: Preston Baker sold my mums house recently. We expected a straight forward move but it became very difficult and challenging at times. I must thank Angela for everything that she did to facilitate this move, I don't think it would have happened without her. I found Angela very approachable and a great support in stressful circumstances; she even worked on her day off to make sure the chain did not collapse! My mum is now settled in her new bungalow and loves her new home. Thankyou Angela!
Hi Karen. Thank you so much for posting your review - Angela will be really touched with your kind words. It's wonderful to hear that your mum is enjoying her new home. Kind regards, Team PB
Fantastic experience: We engaged Preston Baker to sell our Mums home. The sale was somewhat challenging and Angela proved to be extremely professional, friendly and very helpful in her dealings with all parties. Angela never gave up and despite all the odds managed to get the sale over the line. Thank you.
Hi Bev. Thank you so much for taking the time to share your lovely review. We are so pleased we were able to help you. Kind regards, Team PB
Fantastic experience: Very professional outfit. Spoke to Gemma, Helen and Angela. All very knowledgable of local market and potential buyers. They maintain very good relationships with customers and have their ear to the ground. Angela helped us through our sale with regular updates and was especially helpful at the end to see it through. Totally recommend.
Thank you so much for taking the time to share your wonderful review Mel. Kind regards, Team PB
Fantastic experience: Carola was great to work with; she answered all my questions and stayed in contact throughout the process. She was friendly and efficient and was really helpful. Thank you, Carola!
Hi Anne-Marie. Thank you for your lovely review. Kind regards, Team PB
Fantastic experience: Angela has been immense from start to finish, completely faultless. This has been a totally different experience than we've had in the past with other agents, we won't be looking any further than PB for future moves. Highly Recommend!
Hi Michael. Thank you so much for taking the time to share your wonderful review. Angela will be delighted with your kind comments. Kind regards, Team PB
Fantastic experience: Really helpful sales team! In particular Alex I believe, answered all queries promptly, was very approachable and friendly. Would definitely recommend.
Thank you so much for the great review China. Kind regards, Team PB
Fantastic experience: Informative and professional sales team in York. Alex really stood out for us, she went above and beyond.
Hi Paddy. Thank you so much for taking the time to share your great review. Kind regards, Team PB
Fantastic experience: We looked at 6 different agents to sell our house, and although Preston Bakier charged slightly more than others it was worth every penny. We easily got double that back from the sales price Angela agreed with our buyer and the service was excellent from start to finish. They clearly work smarter than other agency in the area and it shows
Hi Edward. Thank you so much for taking the time to share your wonderful review. We are so happy we were able to help with your sale. Kind regards, Team PB
Fantastic experience: So helpful in helping me and my housemate find a student property. Alex Renardson was so on it and set up viewings promptly, helping us to find our ideal place after a lot of searching. Would recommend to other students!
Thanks so much for your great review Freya. Really glad we were able to help you. Kind regards, Team PB
Fantastic experience: Angela has been nothing short of awesome. Honest, informative, extremely efficient and above all, dependable. She reacted to any question or issue straight away and in a truly professional manner. She made the process streamlined and always kept us up to date, going the extra mile. She has been a pleasure to deal with. We will recommend her to our contacts.
Hi Edward. Thank you for taking the time to share your wonderful review. Angela will be delighted to read it. Kind regards, Team PB
Fantastic experience: We recomend this company they are quick to respond with any enquires and also if you report any problems at your property .we carnt thank them enough and recomend this company 100percent we would like to thank grant potter for all his hard work and help hes bin there for us when weve needed any quiers answerd and when weve had any problems hes been quick to reply and always on the other end of the phone when weve needed to speak to him thankyou so much grant and if you are looking to rent preston baker is the place to go thankyou once again
Thanks for much for your brilliant review Oli. Kind regards, Team PB
Fantastic experience: Really great service from Preston Baker Estate Agents. They provide an excellent package of sales media and viewing arrangements which are very successful and indeed for us achieved an over-ask offer. Communication was excellent which was vital for us as were not living locally during the sale. I cannot recommend them enough. Professional but personal.
Hi Linda. Thanks so much for sharing your review. We are so pleased we were able to help you. Kind regards, Team PB
Fantastic experience: Cannot recommend the Preston Baker family enough. The level of service you receive from Preston Baker is phenomenal! Nothing is ever too tasking and everything is completed at the highest of standard. We are new to property investing but having their wealth of knowledge and passion calms any doubt/fear. Incredibly impressed and we will definitely continue to work with Preston Baker for many years to come. A special and deserving mention to Helen for making our recent buy-to-let purchase completely stress-free.
Hi Oliver. Thank you for your wonderful review. We are delighted to be able to work with you. Kind regards, Team PB
Fantastic experience: I was walking in walmgate thinking what to Cook for my lunch,When behind the mirror i saw the Angela smile,it made me feel like something was missing in my Life,It was a warm and confortable house,i couldn t resist,so i went out to buy a beef sausage,and i came back with a wonderful chance to be a new property owner,York Is magic,Preston and Baker Is the receipe,but ANGELA Is the secret ingredienti!thank you all and like the Crosby Still Nash and Young ,song say:OUR HOUSE! IS A VERY VERY VERY FINE HOUSE.
Hi Emiliano! We've not had a review like yours before and it REALLY made us smile :) Beef sausage and a new home too! Kind regards, Team PB
Fantastic experience: Carola was excellent in her communications, friendly and bubbly and made the whole process very simple.
Hi Chris. Thank you for your lovely review. Kind regards, Team PB
Fantastic experience: I just want to say that without the help and advice of Lyndsey Pickering at Preston Baker, I wouldn’t now be looking forward to moving into my dream home. She spent time with me going through in great detail my circumstances in order to provide me with the best options, which is something I have not experienced with previous mortgage advisors. I had sought advice prior to speaking with Lyndsey and Preston Baker, but was almost dismissed instantly, without any time taken to look into what could be done to get the mortgage I needed which made me feel incredibly deflated. I can’t thank Lyndsey enough for all her help and she is a great asset to Preston Baker.
Hi Lisa. Lyndsey is delighted with your fantastic review - thank you. Kind regards, Team PB
Fantastic experience: Excellent service, extremely quick, helpful and professional. I fully recommend using Lyndsey Pickering, a mortgage and protection adviser.
Thank so much Claire. Kind regards, Team PB
Fantastic experience: Carola was incredibly helpful, and answered all our questions about our move really quickly - made the whole thing so much easier!
Thanks so much Livy. Kind regards, Team PB
Fantastic experience: Carola has been really helpful and friendly sorting out our new rental house. She's really prompt in getting back to us and our queries and has gone above and beyond to help resolve any issues! Thank you Carola!
Thank you so much for your lovely review Maisie. Kind regards, Team PB
Fantastic experience: Lyndsey Pickering was both professional and beyond sweet and helpful. What a refreshing approach to an area of life that can be stressful. Thank you Lyndsey for your help, guidance and knowledge. We will certainly use your services again.
Thanks so much for your lovely review Lydia. Kind regards, Team PB
Fantastic experience: We have worked alongside Preston Baker for the last few years and have always found them to be efficient and excellent to deal with. Charlotte is a pleasure to deal with if we require anything no matter how big or little the task and nothing is ever too much to ask. Highly recommend.
Hi Dan. Thanks so much for your great review. Kind regards, Team PB
Fantastic experience: After a period as unlet, I spent a couple of months updating/renovating what had become a tired property after an extended period rented to the same tenants. When approached, I received helpful advice around the priorities to make the property more attractive to new tenants. Furthermore, Holly Stonehouse and the marketing team ensured that the property was shown to the appropriate audience of potential tenants, and was snapped up, achieving the top end of the target rental value.
Fantastic experience: Very good and professional by many standards as compared to other existing rental property agents. I have been especially impressed by my property manager Rebekkah Silveira,who always act promptly ,highlight the issues and keep me updated for all that is in process. Most of the things which needed urgent attention were dealt promptly. I am sure they will keep maintaining this high standards.
Thank you so much Mansoor. Kind regards, Team PB
Fantastic experience: Holly was very responsive and helpful in securing our tenancy and I would have no issues with going to her again should we wish to move
Thanks so much Jo. Kind regards, Team PB
Fantastic experience: Holly Stonehouse has been very responsive throughout our letting experience keeping us fully informed of any developments. We have used Preston Baker on several occasions and have found the whole team extremely professional offering a quality service. Thank you
Hi Joanne. Thank you for taking the time to share your great review. Kind regards. Team PB
Fantastic experience: Really great from beginning to end - would be happy to deal with them again! Moving house is fairly stressful, or at least it can be-- but everyone we dealt with was totally on top of things. Particular shout out to Holly who's regular contact throughout the process kept us updated with everything and reassured us about any of our concerns. Very polite and friendly. Thanks!
Thank you for the great review Thomas. Kind regards, Team PB
Fantastic experience: Great service finding a place to rent - especially from Holly! :)
Thank you Bernadette. Kind regards, Team PB
Fantastic experience: Rebekkah Silveira is doing a very good job for Tenants, contractors and everyone in the property market! Proffesional and friendly at all times. Thank you so much!
You are very welcome! Thank you for your lovely review Radoslaw. Kind regards, Team PB
Fantastic experience: I have been dealing with Rebekkah Silveira for over a year now who is the property manager for my property in Shadwell, Leeds. I just wanted to convey that I have been very impressed with her professionalism and courteous manner throughout my experience! She is amazing at dealing with any property issue, major or trivial; and I have been very pleased with the service she has provided representing your company over the last year or so! Preston Baker; hold on to her, she certainly is an asset!
Thank you for your wonderful review Omer. Rebekkah will be delighted to read it. Kind regards, Team PB
Fantastic experience: Holly Stonehouse showed us around almost a dozen homes at a time in the academic year that we assumed it would be difficult to obtain student housing. We are currently living in a wonderful home that was shown to us by her!
Thank you Keziah. It's lovely to hear that you are enjoying your new home so much. Kind regards, Team PB
Fantastic experience: Holly Stonehouse at Preston Baker was great with helping me rent a property in York
Thanks for your great review Jacob. Kind regards, Team PB
Fantastic experience: Carola helped me to find a new home - communication was great and very effective.
Hi Cobi. Thank you for your great review. Kind regards, Team PB
Fantastic experience: Holly made it really easy to find a rental in an incredibly quick market. She was very communicative and always quick to respond to emails.
Thank you for your great review Dave. Kind regards, Team PB
Fantastic experience: For the last ten years I am using Preston Baker ( York) letting agency and the experience is always very good.They are professional and helpful. Holly Stonehouse as well as Helen Jollands were really helpful in August 2020 so my property in York was rented quickly. Thank you all Kind regards Maria Nezi
hi maria. Thanks for sharing your great review. Kind regards, Team PB
Fantastic experience: We've used Preston Baker twice to let our house in York. Most recently we've been looked after by Holly Stonehouse and Helen Jollands. We've been very impressed with their professionalism and dedication to finding us really good tenants in our rental house. Once more they've come up trumps!
Thanks so much Antony. We are really pleased we were able to help. Kind regards, Team PB
Fantastic experience: Carola was excellent and most efficient at sorting out our rental. Her communication was first class which is always very important. Steve Murfin
Thanks for taking the time to share your lovely review Steve. Kind regards, Team PB
Fantastic experience: I can highly recommend Preston Baker. I have had the privilege of dealing with them many times over several years. They excel in both rentals and sales. Providing a very personal, quality, and comprehensive approach. In particular, the staff at the york office, Charlotte Nicholson and Helen Jolland. I would like to thank you for all of your hard work and support. I respect your high standards and motivation to provide the best service possible. I look forward to dealing with you again in the future.
Thank you for your wonderful review Simon. Kind regards, Team PB
Fantastic experience: Me and my fiancée was looking for a bigger and better house with a garden and drive and holly made that happen she was so friendly and very professional and is a credit to your team we are very happy with the house thank you Holly Stonehouse Tom and Sophie 11 Lucas avenue
Hi Tom. Thank you so much for taking the time to share your wonderful review. Kind regards, Team PB
Fantastic experience: We dealt with Carola Parrino when we signed our rental agreement for Kitchener street. Carola was so helpful. We had many questions and problems setting up our accounts. Carola was there every step of the way. Nothing was too much. She went over and above helping us to set up utility bills advice on opening s bank account. We are extremely grateful to Carola for her tremendous patience and kindness and would recommend anyone looking for a property to contact her. Kind regards, Ricardo Robles
Hi Ricardo. Carola will be delighted with your comments - thank you! Kind regards, Team PB
Fantastic experience: Always receive excellent service, particularly from our property manager Rebekkah Silveira. Always quick to respond and helps us with any questions we have.
Thanks for sharing your lovely review Hollie. Kind regards, Team PB
Fantastic experience: Great Agents! Helens knowledge is great on the property market and was very helpful. Holly Stonehouse was extremely professional and helpful when it came to letting my property out. 5 stars!
Thanks so much Benjamin! Kind regards, Team PB
Fantastic experience: Holly Stonehouse was great help in finding a property that suited us, she worked with our needs and found us a great property thank you very much holly. We definitely recommend preston baker they are very helpful when trying to find the right property :)
Hi Hayley. Thank you for taking the time so share your review. Kind regards, Team PB
Fantastic experience: We use Preston Baker as our letting agents and are very happy with them. Holly Stonehouse helped us find new tenants really quickly when our property became vacant. Holly was really friendly and very professional throughout and dealt with my questions in a prompt and curtious manner. Thanks Holly and the team.
You are very welcome! Thank you for your lovely review. Kind regards, Team PB
Fantastic experience: We always have a great relationship dealing with Preston Baker. They are efficient and responsive to all of our queries. We normally deal with Charlotte and everything is handled in a professional, quick and courteous manner, wouldn't hesitate to recommend
Thanks so much John! Kind regards, Team PB
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