Reeds Rains Estate Agents York

Fantastic experience: We’ve had an outstanding experience with Harvey at the York branch of Reeds Rains, and we truly couldn’t recommend him more highly. What really stood out to us is that Harvey is a man of his word. If he says he’ll call you back, he does at exactly the time he promises. That level of reliability is rare and incredibly appreciated. He consistently goes out of his way to support us in our search, always making us feel like a priority. We especially value his honesty. If he’s unsure about something, he’ll say so then take the time to find the correct information and come back to us. There’s no guesswork, no hard sales tactics, and absolutely no “flip flop” answers just straightforward, trustworthy advice. The York branch is very lucky to have him. Our only wish is that we could have Harvey as our agent across all Reeds Rains branches instead of having to change agents!

Negative experience: Moved me into a room with an en suite, that wasnt plumbed in. Water literally gushing all over the floor. This is after a month of delays caused by their failure to communicate, almost leaving me homeless because they kept saying the property was almost ready. They told me they wanted me in as soon as possible in november, I had to wait until january before getting in. This would have been fine if they had given me even 24 hours notice of the delays which they didnt, so I was left with an upcoming end of tenancy with nowhere to live. My housemate had a similar experience except he genuinely was made homeless by their delays. If you must use them, dont believe a word, and get everything in writing and record all phone calls. A consistently disappointing, horrifically incompetent, though seemingly well-meaning team.

Fantastic experience: Fantastic service at Reeds Rains York. The team were a delight to work with. A huge thank you to Leeha and Emma for helping me find my next home. Would definitely recommend. Thank you

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ Five Stars for Saint Will – The Most Patient Estate Agent Alive! Will has been my estate agent and part-time therapist for the past seven months. During that time, he’s had the unique pleasure of dealing with me on a near-daily basis. I had him on speed dial, and at this point, I’m pretty sure he shudders every time his phone rings. Selling my property turned into a LONG emotional roller coaster, mostly with me screaming in the front row and Will calmly offering metaphorical snacks and reassurance from the control booth. He handled my tantrums, my overthinking, my overwhelming amount of emails, and my Olympic-level impatience with unreal professionalism and kindness. This man deserves a pay rise, a holiday, and possibly a Knighthood. He managed to keep the sale (and my sanity) together with more patience than I thought humanly possible. If there’s an Estate Agent Hall of Fame, put Will in it. In short: if you want someone who’ll sell your house and not run screaming into the hills when you lose it over paperwork, Will’s your guy. The man’s a legend. Shout out to Kyle for much of the same when covering for Will!

Negative experience: I’ve been chased by Reeds Rains for months to pay for a tenant’s new ceiling due to damp, wrongly assumed to be coming from my flat above. Threatening emails, quotes from dodgy tradesman and plenty of phone calls. When I inspected the ceiling with the tenant we discovered it was actually coming from their broken extractor fan in their bathroom. Once this information was relayed to Reeds Rains they have failed to rectify the problem after a month of knowing about it. They have also promised to move an ex tenants old furniture from the apartment block which has now been sat there since June. They are utterly useless and rent out properties that are unsafe. In this case an enclosed bathroom with no ventilation. If possible don’t rent through them and don’t let your property with them.

Fantastic experience: We worked with Reeds Rains during our most recent move. We were kept well informed throughout the process, all of our questions were answered, and Emma in particular was brilliant at handling everything right up to the move in day itself, so we’d like to say thank you to her in particular.

Fantastic experience: I had a great experience with Maizee Sharp. She was incredibly dedicated and made my move into the property smooth and hassle-free. Maizee took the time to understand all my needs and necessities, and her support throughout the process was outstanding. Truly grateful for her help—thank you so much!

Fantastic experience: Reeds rains have been excellent from start to finish. Extremely helpful and friendly, especially Maizee who has been our main contact throughout the move!

Fantastic experience: Maizee Sharp of Reeds Rains, Micklegate, York, gave me an excellent service. Thanks to her prompt help and viewing, I secured the property I wanted. Maizee was there for me every step of the way. If there were any delays, she was on the ball steering me the right way. A wonderful service Maizee and much appreciated. You are a credit to your company. Many thanks Helen Evans

Fantastic experience: I spoke to a few estate agents in York for the sale of my flat and after meeting Kyle I knew that I would be in safe hands. It wasn't the most straightforward sale but the team were fantastic. I want to especially mention Emily as she was patient and understanding and kept the sale alive and moving forward, without her we would likely have pulled out. If you want a team that looks after you and communicates then look no further.

Fantastic experience: Great experience with Reeds Rains. Very helpful and answered all my questions within a good timeframe. No delays in move in date, strongly recommend. Special thank you to Izzie for getting everything sorted so efficiently.

Fantastic experience: A big thank you to Isabella Mills from my family for helping me find a new home in York. It was a long process, but Izzie guided me through every step and provided alternative options that suited my needs. Her support and dedication made all the difference. Great service from Isabella—thank you!

Fantastic experience: Izzie was very helpful and nothing was too much trouble. Thank you for all your help Izzie!

Fantastic experience: Izzie is very helpful and knowledgeable. She provides a professional service and always with a smile.

Fantastic experience: Emily was so incredibly helpful and we are very appreciative of her time and support. She was always on hand to give us advice and was excellent in her communications with us.

Fantastic experience: Spoke with Emily and had a very positive conversation regarding a house sale. She provided lots of useful information and gave some great advice! Thanks Emily!

Fantastic experience: Contacted maizee recently about a property I was interested in! She was brilliant great with the millions of questions I had (sorry maizee) she helped me and my wife out and helped us out massively as it is our first time enquiring about private rental!

Fantastic experience: Can not thank Maizee enough made my move smooth clear and stress free, very professional knowledge and such a lovely polite girl a total credit to the company thank you Maizee

Fantastic experience: Can not thank Maizee enough for her help through finding our new home in York after relocating. Went out of her way to make everything as easy as possible

Fantastic experience: Absolutely excellent, so helpful and genuine. Great service and experience, would definitely recommend to all homeseekers. Extra thank you to Emily, lovely and a superstar!

Fantastic experience: Dealt with a lovely lady called Emily, really helpful and understanding. Reassured me on my current situation. Very helpful definitely recommended.

Fantastic experience: A really great team who managed the letting of a residential property in York for me. Everything went smoothly and nothing was to much trouble.

Fantastic experience: I was incredibly impressed with Izzie at Reeds Rains York working with Izzie is a delight her communication and knowledge was such a help to me as this was my first property renting. I would highly recommend Izzie and the team at Reeds Rains i can’t thank them enough

Fantastic experience: Great service as we looked for a new house to rent in York. Big thank you to Maizee and everyone in the lettings team for their speedy and thoughtful help!

Fantastic experience: Have to say izziee mills in lettings has been amazing ! Thanks for being so helpful and on the ball

Fantastic experience: I would like to thank the Reeds Rains team for the great effort and consideration in finding me a new place to live. There was so much humanity in handling my case, as we were forced to change houses due to reasons outside our and our previous Landlord control. I believe this is how a professional letting team should behave and I can only thank for the care and time they took to make sure I will be safe. Even though it was a team effort I still want to thank Izzie ( I spelled the name right this time) for the extra mile in doing her job.

Positive experience: Izzie at Reeds Rain has been very helpful in assisting with referencing and a super speedy process from initial viewing to having keys in hand for my new rental, thanks!

Fantastic experience: I have recently been speaking with Will Bowen he was really helpful and put my mind at ease would recommend Will and the company to my friends

Fantastic experience: Just want to say a special thank you to Emily Kingston!! She was very helpful whenever I had any queries and went out of her way to help

Fantastic experience: Every time I speak to Izzie and Emma at Reeds Rains they always make me laugh and do their best to help - Thanks to both!

Fantastic experience: Emily has always been easy to work with, either over the phone or in the office.

Fantastic experience: Emily was very helpful and went above and beyond to help our sale go through.

Fantastic experience: Buying our first home was a little daunting but Emily has been so amazing for the entire experience always at the end of the phone or an email if we needed to know anything or set up an appointment to view the house we are purchasing to take measurements. When we have had small delays thay we dont know what is happening she has been able to find out so quickly for us we love working with her so much. A massive 10/10 for her and her customer service

Fantastic experience: Isabella was incredibly friendly and informative about rental properties in York. Thanks to her!

Fantastic experience: Cannot fault the agency at all, they are a wonderful team who are very kind and caring. We used them to rent in York and they made the process very smooth and easy and I felt like they had our backs and we can trust them through the process. Izzy helped us move into our new property, and she was amazing! She had such a lovely, warm and caring personality. Very down to earth. I would really recommend their services to anyone. Also, the property we are moving into is so lovely as well. Cannot thank their team enough for how much they've helped us.

Positive experience: Great experience with the York branch, Izzie was brilliant, always informative and helpful. Made the whole process seamless

Negative experience: A coordinator dealing with tenancy amendments was very rude over the phone when I rang to question about some charges. It has been a painful process to enable tenancy renewal.

Fantastic experience: I don't ordinarily leave reviews but the service at Reeds Rains has been so exceptional, that it's worth sharing my experience. They have been brilliant, from the very initial call to the process of putting my property on the market, everything in between and afterwards. Kyle, Emma, the whole team are professional, communicative and patient and not like any other agent I have ever dealt with. Their responsiveness to queries, concerns, changes, etc. have made the process of selling a house very straightforward. I have no hesitation in recommending them.

Fantastic experience: I had an enquiry, phoned reeds rains spoke to a lovely girl Emily, she was very helpful and understanding! Would 100% recommend!!

Fantastic experience: Great experience with the Reeds Rains York branch. Isabella couldn’t have been more helpful and knowledgeable. What a great team!

Fantastic experience: Alex Forster went above and beyond to help with a difficult issue I had with one of my properties. His prior knowlesge of such situations help to sort it swifty and effectively.

Fantastic experience: Couldn’t be happier with the experience we had with Reeds Rains. As a first time buyer they made the process super clear, were always patient enough to talk us through each step and always went the extra mile to ensure we were happy with our purchase. Highly recommend!

Fantastic experience: The team at Reeds Rains have helped us to rent out our York property twice. The rental team have excellent knowledge of the York rental market and took all the stress out of finding new tenants. We would highly recommend Reeds Rains as landlords, and will use them again in the future. Many thanks!

Fantastic experience: Absolutely brilliant service. Particularly from Thomas at the York team. Have just brought my rental over to reeds rains and we hit a little bump in the road. They’ve gone above and beyond to sort and help get resolved for me. Cannot thank him enough for his empathy and fairness. Thank you

Fantastic experience: Just wanted to give Thomas Wilcox a shout out following our new tenant collecting the keys this morning. Tom was determined to have a shot at marketing the property for us, initially marketed for several weeks by another local agent with no success. Tom never gave up ! eventually we gave him the opportunity with only a few days left before the property was going to be vacant. Tom managed to find several viewings in the first day ! With the successful tenant paying the deposit two days later Excellent communication from Tom great for us having a single point of contact throughout the process, we will definitely be using again. Russ & Claire

Fantastic experience: After speaking with a number of estate agents regarding a property valuation, my wife and I chose to deal solely with Tom and Reeds Rains. This was because we felt Tom understood us and how we wanted to market our property the best. Since meeting Tom I have found him to be knowledgeable, professional, courteous and attentive. Again, he has taken the time to listen to what we as a customers want whilst also telling us what we need to hear rather what we want. This is something we highly value. Whilst we have decided to pull back from our original plans for the property we are in regular conversation with Tom about how to proceed with that one and other potential ventures into the property market. This will be a long term business relationship built upon a number of beneficial meetings between both parties.

Fantastic experience: Reed Rains Agents have been very helpful when I was looking to move. Very quick responses and the staff were all friendly. Special mention to Sophie who was very warm and kind during the viewing. She ensured that the whole process was smooth. The emails were very informative and she was easily accessible when I needed help. The home move team from Reeds Rains is really good and thorough. I would definitely recommend using them when looking for a property to let.

Fantastic experience: Everything was made so easy, and the staff were very friendly and help full, especially Sophie, who helped us enormously with our move.

Fantastic experience: I am very impressed with Reeds Rains but I’d like to say a huge thank you to Tom Wilcox for how polite and helpful you have been.

Fantastic experience: Emma was really helpful and professional. She answered all my questions and gave me really good answers and information whilst looking for a new place in York.

Negative experience: Typical estate agents, only useful ones in there are Molly, Olly(I think) and Emma. I’ve either not spoken to, or regret speaking to, the rest of the staff.

Fantastic experience: 5* service from start to finish from Annie and the team at Reeds Rains. Annie was always so happy and helpful with numerous phone calls, emails and general enquires that pop up when you're buying your first home. Annie and the team were always so lovely and nothing was ever a problem. Reeds Rains should be very grateful to have such amazing, lovely, positive and helpful employees representing them, as with something as big as house purchase it makes all the difference to your experience. I cannot recommend enough! Thank you from, Sophie & Tom - Two very happy homeowners!

Fantastic experience: I’m looking to buy my first house and whilst I haven’t found one yet, Reeds Rains have kept me informed with market changes, up to date with new properties and answered my questions. I could not thank them enough

Negative experience: Disgraceful service. Reeds Rains York communicated the wrong date for the last day of tenancy after receiving an eviction notice from our landlord (as a result of asking for normal repairs of the property, as is their duty). As a result, we had to pay a whole month's rent for only one day of accommodation in the property. The landlord refused to return this money and Reeds Rains provided no support whatsoever in resolving this issue. Shameful.

Fantastic experience: I just want to say a big thank you to John Wroots and his team, they have sold 2 properties for me recently and it was a painless and really good experience, good communication and sold both properties really quickly and easy. Please believe me I was an estate agent for 25 years!! Well done Reeds Rains

Fantastic experience: I found the staff at reeds rains to be very friendly but above all very professional, I was impressed with the photography. I am sure that my property will be marketed to the best of their ability.

Fantastic experience: Bunch of professional and very helpful people. Emma made sure the whole renting process goes quickly and smooth! Excellent service...and the gift box I received with keys was also a nice touch. Highly recommend! Thank you!

Fantastic experience: Annie went above and beyond the call of duty in very difficult circumstances dealing with a dysfunctional solicitor. I cannot praise her highly enough. Every member of staff I spoke to was extremely helpful

Fantastic experience: I have had close communication with Emma Hadaway over the last 18 months. I found her very engaging, responsive to emails and helpful with any matters regarding tenancy. I feel confident with the service of Emma and Reeds Rains, certainly recommending them as a professional branch. Thank you Emma!

Negative experience: We are currently trying to get our deposit back and have been working with Reeds Rains. It has been over two months now and unless we chase, we get no information. Even when we do chase and give them any details they require, they still don't respond to acknowledge our emails or let us know they are doing anything. The communication has been appalling and I'm so disappointed in the management of our account.

Fantastic experience: My girlfriend and I booked a viewing with Reeds Rains and the property just wasn't quite right for us. We informed Jess, the Lettings Co-ordinator that managed our viewing, and she said she would keep an eye out for anything that she thought would suit us more. It would have been so easy for Jess and the team at Reeds Rain York to forget about us, two relatively young perspective tenants with little renting experience, but Jess delivered exceptional customer service and tracked us down a property to let that we are now over the moon to call our home. Between herself and Emma, the Lettings Manager, they helped us book a viewing on very short notice and support us with our application process that made us feel well looked after. We couldn't recommend Reeds Rains York branch more to people looking to find somewhere in York - they are superb.

Fantastic experience: Emma was very proactive, efficient, helpful and always friendly. Would certainly recommend as a letting agent.

Fantastic experience: We used Reeds Rains to market a rental property for us after a poor response from another agent. Emma was very responsive, positive and found us a suitable tenant quickly and efficiently. All the paperwork was handled on-line and the level of communication was effective and personal. The team really went the extra mile to win our business and had our best interests in mind. We will certainly use them in the future and would recommend them without hesitation.

Fantastic experience: Thank you to Mollie and the lettings team for the great work in finding me a tenant, great communication throughout and a stress free process.

Fantastic experience: Great service from both the sales and lettings teams..Within a week of completing on the purchase of the house they had a tenant moving in. Highly recommended!!

Fantastic experience: The lettings team were very helpful and quick to respond throughout the process of securing tenants. They shared their expert knowledge of the process and advised accordingly.

Fantastic experience: A massive thank you to Fraser and Emma for doing all they could to rent out my property. It was listed, viewed and let within 1 week - it couldn’t have gone better. I would recommend to anyone looking for an efficient and knowledgeable service.

Fantastic experience: I have found a great property to rent through Reeds Rains, with the invaluable help of Mollie. A smooth & professional service.

Fantastic experience: Recently let a property through Reeds Rains and mollie couldn't have made it any easier. Really fantastic service throughout and kept us informed through every step of the process, cannot fault at all.

Fantastic experience: Mollie delivered amazing service. Quick problem solving skills from the whole team and always go the extra mile to help. Always a pleasure working with Reeds Rains.

Fantastic experience: Last week my partner and I collected our keys to a new rented property, Emma has been amazing through quite a stressful process! She has been responsive and informative which has made the whole process nice and smooth! Thank you so much for all your help! X

Fantastic experience: I absolutely cannot thank Mollie and the staff at Reeds Rains enough! From being prompt in arranging a viewing to suit mine and my partners schedules, patiently answering questions from nervous first time renters and all round just nice people, our experience has been so positive. We collect our keys on Saturday which we're very excited about! The whole process has been so smooth and stress free. Thank you all so much. We hope our next property can be with you too.

Fantastic experience: We have been dealing with John about purchasing our next home. We have previously experienced really bad service with other estate agents in the York area, but John has completely gone above and beyond to help us. Thank you John for all your help so far.

Fantastic experience: Excellent customer service. Fraser was amazing throughout the process with communications on every step and responses were always fast and efficient. Thank you

Fantastic experience: After a very long, complicated and complex house inheritance finally the house completed. Have to say Fraser at Reeds was fab, a lot of scary moments and a few losses of temper!! Fraser kept us calm and regularly updated and reassured us. Big thanks again to him for all his hard work and putting up with us!!..cheers fraser!!

Fantastic experience: They helped us find a buyer for our property straight away. Unfortunately our sale wasn't straight forward, but our estate agent Fraser really went above and beyond and helped us all the way through.

Fantastic experience: Just got off the phone (on a Saturday afternoon) with Sophie at Reeds Rains to schedule a viewing. Haven't done the viewing just yet, but I am absolutely delighted with how helpful and friendly Sophie has been so far. She's shown a level of customer service and interaction which goes far above and beyond the norm. Thanks for your help, Sophie!

Fantastic experience: Well done Emma (Hadaway). Great landlord support during the year. Always a pleasure to deal with and on the ball.

Fantastic experience: We have had a brilliant service with Sophie Booth at Reeds Rains. Really efficient and friendly service, couldn’t ask for more!! 5*

Fantastic experience: We used Joshua Leetham as our mortgage broker and he was brilliant, really helpful and even able to meet out of office hours. He gave us good advice over the long journey of looking for a house and went above and beyond what we would have expected. We would thoroughly recommend him to anyone looking for a mortgage broker. Thank you very much Josh.

Fantastic experience: Joshua Leetham help us find the perfect mortgage for our needs. We were planning to buy a small flat to let out on Airbnb, ie a holiday rental but we had search online and with several banks and enquired with two other mortgage brokers, who all basically told us we wouldn't find what we were looking for, and if we did it would be extremely expensive, with a 50-60% deposit to pay. We were just about to give up when we were shown the perfect flat by Reeds Rains and the estate agent asked if we wanted to have a quick meeting with Josh. At first I thought it was pointless but decided to give it one last try. Josh was a really nice guy, really friendly and confident and straight away found us the perfect mortgage! I couldn't believe it, and I explained how we were ready to give up. He was surprised and said he'd found the perfect deal, low deposit, very low interest rate and great 5 year fixed deal. We took the deal, bought the flat and are now proud owners of a successful holiday rental in Scarborough #seagrassstudio88 on Instagram All thanks to Josh

Fantastic experience: Emma Hadaway was courteous, informed and very willing to answer our questions. She had good knowledge of the property and helpful in addressing our concerns. Notes of our querries were taken and responded to immediately and within 24 hours with updates. We were happy with the service we received. Patrick and Eulalia

Fantastic experience: There are not enough stars to highlight how we feel. Joshua Leetham is one of a kind, someone you will never forget, for all the right reasons. He is professional, kind, conscientious, understanding, emphatic, patient, non-judgmental and will always go over and above to support you as best he can. Seriously cannot speak highly enough of him. We will be recommending him without any hesitation. To simply say thank you doesn't feel enough for us. He has been by our sides through every step. The best of the best quality experience with Josh.

Fantastic experience: Ms.Emma Hadaway, a staff member is f Reeds Rains did a wonderful job and helped me a lot in moving in to the new house. Overall experience with the agency was excellent.

Fantastic experience: Reeds Rains provided a first class marketing service for my property and the subsequent sale was ably overseen by Fraser Papprill who kept me fully informed of progress and developments at every stage. Fraser was professional and courteous and I felt entirely confident in his ability.

Fantastic experience: We used a mortgage advisor through Reeds Rains, and it was definitely worth the money. Joshua Letham helped us through the whole process, and as first time buyers we definitely needed the help! I couldn't recommend Joshua more, and we will return for assistance when we need to.

Fantastic experience: RR York managed our rental property very successfully for 15 years and then helped us sell it on first viewing. We got a good deal from manager John Wroot too.

Fantastic experience: I honestly can't recommend Reeds Rains enough, from my initial interest in a property to moving towards completion the service I’ve had has been exceptional. Fraser Papprill is my contact at the York branch and he is fantastic. He’s been attentive, ready to answer any questions and follow up and issues I may have had, which as a first time buyer has been invaluable. Joshua Leetham has been my Mortgage Broker and I’d have been lost without him! From our first meeting he’s been world class. Always had time to answer questions and alleviate any worries I’ve had. My different mortgage options were laid out and explained clearly and jargon free. I feel like Josh has always been working to get the best deal possible for me. I'd have given 6 stars if possible.

Fantastic experience: Reeds Rains York branch was fantastic and the branch manager, John Wroot, was excellent, really helpful and friendly, ensuring we were kept updated regularly throughout the sale/purchase, very easy to get hold of, always returned calls. He was very thorough with everything/explaining the whole process. He always went the extra mile to ensure we got the property we wanted and a quick but good sale on our own property. Excellent customer service, would highly recommend.

Fantastic experience: Recently started letting and Reeds Rains were amazing during the process, Emma help the whole way through the process and answered all questions that I had. Would definitely use them again.

Fantastic experience: I recently Let a property from Reeds Rains in York and the service and help that I received was amazing. With this being my first property that I have ever let I had a lot of questions which the team were able to answer with no problems at all. Emma Hadaway the lettings manager was fantastic she helped me with all the paper work and all the bits that I needed to do to be able to let the property. She also kept me up to-date with everything that I needed to know. Emma made my experience of letting my first property easy and hassle free. Thank you to all the team that helped!

Fantastic experience: I find it really useful to deal with local staff who have an intimate knowledge of the local market and properties. My dealings with the York branch of Reeds Rains is usually with Emma who has always provided a excellent, helpful and prompt service.

Fantastic experience: Emma Hadaway was great. She helped us with all issues during our renewal. Professional and efficient. Would highly recommend.

Fantastic experience: I want to say thank you to Emma Hadaway from Reeds Rains. Very helpful, professional and attentive to our needs. I would highly recommend to anyone.

Fantastic experience: Emma and Fraser were very helpful throughout my house purchase and were always available whenever I needed help. From start the finish everything went smoothly so thanks very much.

Fantastic experience: Recently began a tenancy with this branch and liaised mainly with Emma Hadaway. Overall had a really positive experience, Emma was very friendly and happy to help with all issues/questions we had, and our move-in went very smoothly.

Fantastic experience: Joshua has been super helpful when it comes to finding a suitable mortgage option. Would highly recommend.

Fantastic experience: Emma Hadaway has been extremely helpful following meeting me at our rental property. She made a speedy and informed assessment of what needed to be fixed, and quickly arranged for the repairs to be completed before the new tenants moved in.

Fantastic experience: Josh has been a great support prior to and throughout my mortgage application.

Fantastic experience: I found the York Team a great set people with great personalities who always went out of their way to help you, and I would like to send a special thank you to Fraser for always being willing to put my mind at rest. Great job Fraser and keep up the good work.