Linley & Simpson - York | Estate & Letting Agents

Fantastic experience: Harry has been very very helpful throughout the whole process from moving out to moving in, both him and Maja are very lovely,helpful and honestly 10/10 experience with them

Fantastic experience: We've let and sold a few properties with York Linley & Simpson, and have worked with them for years. They've never been anything less than highly professional, ahead of legislation and very friendly. Highly recommended!

Fantastic experience: Faye attended me and she is very good. She helps us alot she is very responsible. Fabulous services. Thank you Faye so much ❤️

Fantastic experience: We recently viewed a property to rent in York managed by Linley and Simpson with the agent Harry Cowan. This was a new experience for us, as we currently own our home and have not rented a property for several decades so we are not familiar with the process. Harry was friendly, informative and professional. He listened carefully to our requirements and concerns and made the whole process clear, straightforward and stress free.

Fantastic experience: We had a viewing with Harry, and it was a great experience. He was friendly, professional, and very knowledgeable about the property, taking the time to answer all our questions without making us feel rushed. After we submitted our application, he kept us well-informed throughout the process, which I really appreciated.

Fantastic experience: Beth is the one who was there to show me the house and explain everything thank you once again

Positive experience: I viewed a property with Linley&Simpson and it was a very pleasant experience. The agent Aiden was friendly and very professional as he showed me around the property. He was also detailed in his explanation and forthcoming with answers to the questions that I had.

Negative experience: An absolutely disgraceful agency who I've reported to the local authority for negligence. Our 25 YEAR old boiler broke over eight days ago during one of the coldest February's we've had in years. There is still no hot water or heating at all. You would think that equals to an emergency response but the property management team have dragged their feet and ignored our concerns. Under the housing act they should have provided us with alternative heating options at the bare minimum. I cannot stress enough how awful this experience has been and unless you're looking for slumlords you best stay away from here.

Fantastic experience: Tegan was really polite, professional, showed us the place properly

Fantastic experience: I had three viewings in one day with Harry. Harry was amazing, great to chat to about what I was looking for and very knowledgeable about all the properties.

Positive experience: A very smooth re-let process, and short gap between tenancies - thank you to Phillipa, Harry and the rest of the team. I haven't given five stars as there seems to be a different person from the Linley & Simpson team involved in each step of the process, rather than a single point of contact, and this can make it difficult to know who to contact at times. Nevertheless, a good service, thank you!

Fantastic experience: Maja Gierwatowska, Lead Senior Property Manager, consistently impresses me with her enthusiasm and commitment to resolving issues related to my property. Her support is greatly appreciated. Keep up the fantastic work!

Fantastic experience: I found the staff , at Lindley & Simpson’s in York most helpful.. They found & help me to secure in a lovely central flat in York.. Aiden in particular went out of his way to not only with the form filling but still sharing emails 8.30 pm on A Friday night well after his hours of work . He wanted to make sure we got the keys for the day he promised and that’s great customer service. Al lthe best to the team…. Colin H

Fantastic experience: Excellent service! Laura and Cal kept us up-to-date throughout the process and were always available for queries.

Fantastic experience: Just bought a new build and rented very quickly by L&S. The service provided by Sam Priestley from our initial enquiries to renting the property has been excellent. Let's hope it continues!

Positive experience: We have found Linley and Simpson very responsive and have helped us find a rental that suits our needs.

Fantastic experience: This is myself and my partners first time viewing a property, and it was an incredible experience. The agent (Beth Suggitt) made us feel very comfortable to ask any questions we had and helped us feel even more confident that this is the flat for us. Thank you so much.

Fantastic experience: Harry was lovely, very professional and gave a lot of detail of the property that he showed me around, any questions I had he sought to find the answer and made firm plans when he was going to be in next to be able to answer them. I was thrilled with how he conducted the whole process and recommended him for other potential clients.

Fantastic experience: Excellent agents ❤️❤️ All members are appreciated ❤️❤️❤️❤️ Faye cawood is very helping ❤️

Fantastic experience: Incredibly helpful both times I have gone through this agent. Very quick process and fully supported throughout. Thank you so much to Harry especially for all of your help and support during a stressful time and to the team for making it as easy as possible especially around Christmas!

Negative experience: No stars isn't an option. I was with L&S York branch for a while as a landlord and it was a complete fiasco...AVOID USING THEM AT ALL COSTS. When my penultimate tenants left,L&S showed my lovely flat in a completely substandard state. Then,during the 1 year that the poor final tenants were in there was issue after issue and I was lied to more than once by L&S. In the end communication with them was so unreliable and bad,myself and the tenants just communicated directly and resolved many things ourselves. Beware some of the obvious bot ratings all saying the same thing and how great L&S are! In the end they dropped the management fee % from 12.5% to 10% to go some way to acknowledge how dire they are but it has been awful and I will never deal with a branch of L&S ever again. Not only that but I felt so sorry for the tenants I actually gave them some financial compensation out of my own pocket to apologise for their experience.

Fantastic experience: Had an informative experience with Beth who was my agent, took her time to show me around the property, explained next steps and was generally wonderful.

Fantastic experience: Had our first viewing with Linley and Simpson today. Lovely Beth showed us around.

Fantastic experience: Met beth suggit for a property viewing.she was very friendly and explained everything about the property well.Amazed with the service

Fantastic experience: It has been a wonderful and fulfilling experience having Faye taking me through the viewing yesterday. Keep up the good work! Appreciate it! It was a friendly and nice experience

Fantastic experience: Great service! Faye was friendly and she has a good communication skills.

Fantastic experience: Harry C was very friendly and knowledgeable at a property viewing we attended today - great service.

Fantastic experience: Every property I have rented and lived in within York has been managed by Linley and Simpson, and I found them to be very friendly and warm in their customer service-- and very approachable in handling a variety of issues throughout a tenancy at all stages. I have been very impressed with the excellent customer service of many of the team, but especially Harry and Beth, who have both gone above and beyond on multiple occasions, with engaging and helpful service.

Negative experience: Renting with this letting agency has been a miserable and frustrating experience every step of the way. During the viewing process, expect to be dealing with an agent who has no knowledge about the property or area at all. For example, we were told it was 'not a studenty area at all', in reality every other house on the street and adjacent streets was student accommodation. They will, of course, try to sell you their deposit alternative scheme. Be very aware that this is effectively a scam where you don't keep any of your deposit. They didn't tell us this, fortunately we did our own research and found out it is not refundable. Having been present during viewings before we left the property, they tell people this is the best way to secure the house and are not making people aware of what it actually entails. After moving in, we noticed several issues, including a broken microwave, shower and clogged drains. Despite immediately raising these issues, it was several months before they were fixed, during which time we were regularly ringing up, sending emails and completing their online forms. Somehow, none of this sped the process up and each phone call made meant dealing with a different person who claimed no knowledge or record of the requests. Expect to be passed to different 'departments' who will each make promises and provide nothing, and dealing with a different person each time who has no knowledge or record of the requests. There is an incredible amount of bureaucracy behind every decision, with several visits from contractors taking place before someone actually came round to fix things. Finally during the leaving process, expect that even if you spend several days cleaning meticulously, they will still find things to charge you for. There's not much you can do about this, and they will bombard you with automatic emails to sign away your deposit money. Overall I would strongly recommend avoiding them, but if you have to rent with them be wary of their deposit alternative scheme and make sure to check any information they give you.

Negative experience: Lived in a property managed by Linley & Simpson for over 7 years. They were helpful at first, but service declined rapidly over the last few years. Near the end of our tenancy there was a *very* long list of repairs to be done that we had reported long before but nothing was ever done. I have many complaints about the awful service but my biggest complaint is that just before we moved out, an agent showed up completely unexpectedly wanting to do a viewing. I explained we had had absolutely no warning of this and that I was playing with my baby and her toys were out everywhere— the place was not in a state to view and we always pride ourselves in preparing the apartment beautifully before any viewings. They absolutely insisted on coming in, and I was forced to run around the apartment, tidying what I could in mere minutes as they waited outside the door and my baby was crying. Once finished, I waited out in the hall with my baby while the viewing took place. I called my husband to double check if he had received any communication about the viewing, to which of course he said no. When the viewing was done, I reiterated this to the agent and despite it not being our fault at all I was friendly about it and apologized for not being aware or ready. She doubled down and said we were absolutely notified of the viewing and acted as if I was lying. She did not apologize for putting me and my baby out at all. My husband later called Linley & Simpson to find out what happened and the agent had used the wrong number to contact us by. No apology issued.

Positive experience: Linley has a very professional team to assist you in letting your apartments. The follow up is good and they will also guide thru each step of the process.

Negative experience: Very disappointing experience. My friend dealt with this agency and paid a deposit to reserve a property, but they never refunded the money after the booking was cancelled. Despite many calls and follow-ups, there was no response. Very poor customer service — not recommended at all

Negative experience: Very poor service from their Sheffield office. I paid a Holding Deposit and waited more than two weeks without any clear response. I called them many times and there was no proper communication. In the end, they tried to blame me for “withdrawing” when in fact all the delays were from their side. Completely unprofessional – I would not recommend anyone to deal with them This statement is completely false. The delay was intentional, and they took the holding deposit without any right. I sent several emails, but they never responded..

Fantastic experience: Beth and Marie were both so helpful with organising the rental of my house. I would definitely recommend Lindley and Simpson to any prospective landlords.

Fantastic experience: Beth was extremely helping and kind to my partner and I ever since we looked at a property to rent. She made the whole process very easy for us and was there for us every step of the way to ensure we understood everything and anything that was needed on our end. Great service

Fantastic experience: As tenants we have received excellent service from Faye at Linley and Simpson, right from the day of viewing the property to the move-in day. All the relevant documentation was shared timely and the whole process went very smoothly. Thank you!

Fantastic experience: Great experience moving with Linley and Simpson. Beth and Harry were brilliant, especially considering the quick turnaround we needed.

Negative experience: Terrible experience. Agent was appalling. Communication was non existent. Relationship between me and tenant damaged before tenancy began due to agents incompetence. Would not recommend this agency. No stars

Positive experience: **Edited as of July 2025. Once the issues were brought to the attention of the branch manager communication was a lot better. Harry was very helpful throughout the letting process. Currently let my property through this agency and have done for 6 years. It's renewal time and despite confirming 4 weeks ago that I wanted to re-let my property no one has responded to my email despite numerous chases. Poor customer service and communication.

Fantastic experience: As first time renters the process couldn't have been simpler with Linley & Simpson. A special mention to Beth who made the process so smooth and answered all of our questions quickly and professionally. She has gone above and beyond for us and we are so excited to move in the next few days. I highly recommend.

Negative experience: LANDLORDS BEWARE - We have had nothing but awful service from Linley and Simpson. They have missed getting a yearly gas certificate, causing us to be letting illegally. Their original inspection when the tenant moved in had extremely bad photos and a description that was not correct, to an extent it is not useable, so if the tenant made any damage we'd not be able to claim costs back. They have attempted to raise their fees, just by just sending out an email explaining their fees are going up NEXT MONTH despite us signing a contract for their fess less than 7-months ago and they say this will be debited from our next month's rent. They also said in an email to us, "for your convenience, we are debiting £250 from the next rent we receive from your tenant". They say this is an emergency fund, no warning, no ask of permission and regardless that a contract was signed less than 6-months before this. These really are not sound people to be doing business with. I can also tell you that they take a long time to respond to emails and never answer all the questions in them. The list goes on...

Fantastic experience: I’ve recently moved into a new flat with Linley & Simpson – York, and I’ve had the absolute pleasure of being supported by Harry Cowan throughout the process. From the very beginning, Harry has gone above and beyond to make what could’ve been a very stressful experience feel smooth and manageable. As someone who’s new to the UK rental system, I had many questions and small concerns during the move — and every single time, Harry was incredibly responsive, professional, and kind. It’s rare to find someone in this role who not only gets the job done efficiently but also shows genuine care for tenants. I’m really grateful for the support and can’t recommend Harry enough. Thank you again!

Positive experience: I have had a lovely experience with Harry .he was professional ,responsive and made the whole renting process straight forward and smooth.linley and Simpson were really supportive in the few issues which were faced afterwards and their support made the things easier in the whole renting process.

Fantastic experience: Harry Cowan (Lettings Consultant) is on another level. He shows passion in his job and will go above and beyond when showing you around and assisting you with any queries and questions. I’ve had many basic viewings with a lot of other companies and nothing beats dealing with Harry from the initial viewing booking all the way to the follow up and application review of a property. Makes the search for a property in todays rental market a lot more bearable and it’s all down to him as a person who is clearly passionate about his job! Highly recommend asking for Harry when dealing with Lindley & Simpson; he won’t disappoint! Thank you so much from us personally too, I am confident we will find something suitable with your help.

Negative experience: They don’t care at all about the neighbours of their rented properties. Had a issue with someone who was sent down to the property next door by Linley and simpson to do some work i have rang up multiple times and been told i will get a phone call back regarding my complaint however they haven’t even cared to do so. EDIT there was no problem with the neighbours due to the response not being relevant. they had sent someone down to do work who left loads of rubbish and concrete and garden waste in our black bin.Still 2 months later, no resolution has been given from this company.

Fantastic experience: If you need a property for rent Linley and Simpson is the best option. Especially thanks to Harry Cowan who he helped me a lot within short duration to find this current property I am living now. His services was excellent. I appreciate the time and effort that he put into us to find this current property.

Fantastic experience: As a first-time landlord, I was naturally anxious about getting everything right—ticking all the boxes, filling out the forms correctly, and making sure I was doing things properly. After speaking with Harriett about Linley & Simpson’s fully-managed service, I felt reassured and decided to go ahead with it. I’m glad I did. Faye found tenants for my flat incredibly quickly, and they’ve now moved in. Both Harriett and Faye have been consistently helpful, reassuring, and attentive throughout the whole process. It’s still early days for me, but so far I’m very happy with the service and support I’ve received.

Negative experience: Requested some desktop valuations from them for the auditor of a company portfolio. They said that they would do these but 3 weeks late I’ve had nothing. I made several emails that they just didn’t respond to and several phone calls were I was promised a call back which didn’t happen. I even called the Branch Manager to register my frustration and despite a promise from a colleague that he would call me back he couldn’t be bothered either. I can’t comment on what they are like at selling or letting but their customer service is appalling.

Negative experience: I am a Tenant and been renting a house with them for years now, their property management/maintenance is poor, they would keep you waiting for a long time for repairs - and if you report to their complaint department - they would not acknowledge the concern and would reason out for the failure on managing the issue, so in truth, their complaint department isn’t really to help but to make you feel helpless and just accept things. They also favor the Landlord at all times - keep you waiting, do poor maintenance on the property as per Lanlords advise, the property managers don’t ensure that maintenance carried out are according to good standard - once the Landlord fixed a rotten/mouldy issue on the countertop by the Landlord asking someone to sand the wood and apply oil - and this was allowed by the property management and I am forced to just accept it, tho I know it was ridiculous and would make things worse, until issue actually got worse and they had no choice but to replace it. The only reason I remain here is because I am used to this place now but should I have known this is how poor the management is, I would have looked at better agencies at the beginning. I have been having issues with heating, and the engineer advised they need to change the thermostat as it is faulty, and from Oct 18 it is now Nov 12 and still had to call to remind them, this is the only company that would make you wait to get heating issues fixed for that long. It might be a good company for Landlords, but definitely not for Tenants.

Negative experience: We had an offer accepted and confirmed by the agents on email. However they proceeded with other offers after this and gazumped us. Very frustrating and in my opinion a very un professional practice. It’s a shame this is even legal. Shows again how unscrupulous these larger agents can be!

Negative experience: I have rented house managed by linley and simpson for 7 years. Rent was paid every single month with no delay. Maintenance of the property was horrible. They left me without oven for month. Someone from their useless Maintenance team advised me to use microwave to cook for my kids. After that they left me without shower for month again, in the middle of the summer, July and August. Seven months one of the garden lights was hanging just on the wires, threatening to fell on my, or on my kids heads. Two years they did nothing about the damp. Now I'm fighting with them and with the greedy landlord for my deposit. I have opened dispute with TDS, they didn't respond. Hopefully in the end I will get my money back. SO IF IT IS POSSIBLE, PLEASE AVOID THIS AGENCY. Almost two months after my tenancy ended still no response to my request for deposit to be paid back. Lies and lies, day after day. They and the greedy landlord want to steal my money. Today 1st of October 2024. Two months after my tenancy ended. Still no response from landlord or Linley and Simpson on my request about the deposit. They don't even respond to the dispute I opened in TDS. Absolutely disgusting!!!!!

Negative experience: I will forever recommend people stay away from Lindley and Simpson. Over the course of renting a house through them we were repeatedly given incorrect infomation, delays, wrong forms and much more. After being assured repeatedly of one move in date it turns when the final contracts came in 3 days before move in the date was a delay later causing so many costs and issues. All they offer was a sorry, with no recompensation for the costs and incovience their actioncs caused. I will be actively telling everyone I ever here renting in this area and putting this anywhere I can. Go somewhere else. They aren't mean or unapologetic but it comes across empty when they won't fix any of the issues they caused.

Negative experience: I have just handed the keys in for my rented flat of two years.For the first time in 20 years of renting I have been advised that I have to pay for a clean & paint in order to get my deposit back.The flat -3 Kensington House,York had damp & rats which I complained about but the landlord refused to do anything about the damp.Rentokill killed the rats then my flat was full of thousands of flies which was I also complained about-I was told to buy fly killer. I have offered to go reclean & add 2 lightbulbs but apparently I am not allowed back in due to Linley & Simpsons policies.

Negative experience: Unhelpful, rude staff and constantly ignoring any communication. Never helped with any problems logged, made promises to help with serious safety issues in the property, including an unsecured back door for 18months and never did. Claimed their system wiped all our logged problems from the past 12 months (found out to be a complete lie) and we should resubmit all issues logged or they wouldn't deal with them despite alrwady waiting months for them to fix the issues. Would not recommend. Avoid at all costs. Would give less then 1* if possible

Negative experience: Lived in a property managed by Lindley and Simpson York for almost a year. Firstly they changed our moving day from a Friday to a Monday with less than 24 hours notice with no explanation. Which we had already hired a van and took annual leave and all the help we had arranged could no longer help us. Had to extend the van hire for a further 4 days which costs us a fortune. We later found out this was so the staff go could into town for a drinking session. We’ve had bug infestations, paint peeling from the walls(damp), utilities breaking on us. And whenever we ring all we get is attitude from the staff annd tell us to fill out a form. They do not care one bit. Will not be signing another lease with these. Worst service I’ve ever known from any company. Oh and they charge us almost £1300 a month for the privilege of dealing with their incompetent staff. Would give 0 stars if it was an option.

Fantastic experience: My encounter with Harry Russell of Linley and Simpson is the best encounter I've ever had with any property agent. Harry is absolutely amazing, polite and has got an excellent professional approach towards customers. He's just perfect at what he does. I'm very much pleased with Linley and Simpson because they've got lovely properties and at affordable prices. I've just got my dream house and I highly recommend them.

Fantastic experience: I met Courtney Benson twice this week while viewing the lettings. I was impressed by her communication skills and friendliness. She was ready to go the extra mile to provide high-quality customer service. In particular, she was happy to note the several areas of the property which needed further maintainance and was happy to bring it up to the management. Possesses a good knowledge of the property and policies. I am sure Courtney is an asset to your company.

Fantastic experience: Courtney was exceptional during the apartment viewing—knowledgeable, personable, and attentive to every detail. She was patient and answered all our questions from video viewing, making the experience informative and enjoyable. Courtney's professionalism and genuine interest in addressing our needs left a positive impression. Highly recommend her for anyone seeking a reliable and customer-focused letting agent

Fantastic experience: I had few viewings with Linley and Simpson it was a definite pleasure working with Harry Russell from York branch,Very professional while making house hunting worth your while that you would not feel the stress that comes with it. He was keen on meeting I and my partners need for a house and always requested we gave feedback after each viewing in order to communicate what exactly we wanted and he also worked towards giving us the type of home we wanted. Made the application process seamless and communicated effectively at every step of the way. Thank you Harry Russell at York branch

Fantastic experience: Rating: 5 stars I had the pleasure of working with Harry Russell, a real estate agent who demonstrated exceptional professionalism and resourcefulness during a recent property viewing in Selby. At first, I had some reservations about the flat he showed me, but Harry's proactive approach and out-of-the-box thinking completely changed my perspective. He went above and beyond to uncover an alternative property that better suited my needs. His dedication and innovative problem-solving skills left a lasting impression on me, and I am truly grateful for his outstanding service. Harry's commitment to his clients is truly commendable, and I would highly recommend him to anyone in search of a dedicated and reliable real estate agent.

Fantastic experience: My rental property in York has been managed by Linley and Simpson for the past 12 months. They have provided an excellent service. I’ve always found the lettings team to be quick to respond to queries and requests. Particular thanks to Marie at the York office, who is always friendly, helpful and professional.

Fantastic experience: Superb service from Cal and the team at Linley and Simpson in York throughout our house purchase. Cal really did her best to ensure that everything went as smoothly as possible - always available, friendly, professional and efficient. Highly recommended.

Positive experience: Maria and Maja were great help with assisting me with a sudden requirement to refurbish the entire house after the tenant left. They found some excellent local trades who made an excellent job of the house. Thank you!

Negative experience: We moved in to a property rented out and fully managed by Linley & Simpson at £1200 per month and due to unforeseen circumstances we asked if we were able to terminate our contract early as we were faced with financial difficulty. I explained that we are in a really tough situation and were told that the landlord has agreed to let us leave early. They informed us that we need to pay them £400.00 in order to leave as this is the “marketing costs”. They reused the same photos as we had only been at the property around 4 months. We were also informed that when they find a new tenant and agree a date, we HAVE to leave 10 days prior to the new tenants move in date but still absolutely liable for the property up until that date. When we did find a new property, we needed to pay rent and deposit up front and it was a little more than expected, I informed Linley and Simpson that I’m in a situation where I am unable to pay. I had stated that both me and my partner are struggling a lot and that if we don’t pay immediately, we will be left with no home to go to. This was relating to the fact that we were having to be out within a week just for the property to be vacant. I expressed that I’m giving more and more money just to end up homeless. Cayley proceeded to respond to me and say “I can push their move in date back but you’re leaving a family with two small children homeless”. I feel that this was unhelpful to say the least, inconsiderate of our situation and just plain rude. Thankfully, we managed to pay the deposit with help from family and was able to keep everything on track. I then receive an email about the check out and deposit thanking us for taking care of the property and handing it back in good condition but proceeded to say that they have been quoted £120.00 for cleaning fees. The cleaning in question was dust and hair around toilet seats and the en suite shower soap residue. I do not know who in their right mind is charging over a 100 pound for this. We were then informed of another quote for oven cleaning which was for an additional amount of £63.00. The email also stated we would be charged for damage caused by “peel and stick tiles in the bathroom” that have apparently caused paint to rip off. 1) those peel and stick tiles were already on the wall from previous tenants, which she failed to compare to the inventory carried out for our tenancy. 2) when we handed the property back, they were still completely flat to the wall. We were also told we are waiting on quotes for the grass to be cut which she said was probably going to cost over £100, the cost of someone to go out and replace 4 light bulbs yet when we moved in 3 did not work. I find it rich that we are being asked to pay all of this money out of our deposit, yet when we moved in, the conservatory light did not work, one tap was basically detached from the sink, the fridge was disgusting, so was the oven and there was chipped paint in the bathroom that we need to fix ?? when I got to the property there was a gaping hole near the front door, I filled this and painted over it! Should that not have been sorted if they’re so in depth with the check outs?? I refuse to line their pockets with anymore money and requested that I am given the keys back as I would rather do it myself for little to no costs incurred, then to lose half of my deposit for things that I believe won’t be fixed.They gave keys back and when we went to the property, the light had been on and the bathroom window was left wide open.This is completely negligent, especially when all of this has stemmed from financial difficulty, which I have made them aware of on more than 5 separate occasions. I’ll be charged for the actions of another tenant, yet who is going to reimburse me when a light has been left on for a week and we’re incurring extra charges!

Fantastic experience: We'd worked as landlords with Linley & Simpson some years ago and chose to work with them again with a new rental property. Helen has been right on the ball from the outset; she's got all the right people in place at the right time so that we'll be going to the market with a freshly-refurbished property in the very near future. Great service.

Fantastic experience: As landlords, we have been dealing with Linley and Simpsons for many years, from finding tenants to full management of our property. I can honestly say that Marie at the York branch lettings department has always been a pleasure to deal with and has let our property highly efficiently and kept us updated throughout the tenancies where issues can sometimes occur. Linley and Simpson, especially Marie, have always gone beyond our expectations. Highly recommended agency.

Positive experience: The team have been very helpful sorting out several rental properties owned by a deceased friend. I would particularly like to thank Maja Gierwatowska for her speedy responses to frequent questions, even outside office hours and her willingness to help wherever possible, including dropping keys off at my house in person. Her attitude has made a real difference at a difficult time.

Fantastic experience: Harry Russell. This is the reason why I gave this rental company 5 stars. Because, 1) although I speak little English, he helped me understand the issues with his ability to speak simple words and use translations when necessary, and explain the procedures clearly. 2) When I entered the agency, their smiling and friendly approach made me feel friendly and like home. When I buy a house in the future, I would definitely want to work with Harry again because he can understand me very well. If you are renting or buying or have any problems, don't worry, Harry will take care of it. Thanks for everything Harry :)

Fantastic experience: Many thanks to Sharon Lowery for doing a fantastic job, organising a quick refurbishment of my property between tenants. Could not have gone better. Would thoroughly recommend her services.

Fantastic experience: I booked a viewing with a lettings consultant, Harry Russel, and i found him warm and very accommodating with all my concerns! Although I wasn’t able to get the first property we viewed together, he was able to find me the flat that suited my needs and then he again booked me in this property. He’s very helpful! :) Thank you so much Harry and Linley & Simpson!

Fantastic experience: I am Dr Shrushtee Mashru from India and I can across Linley and Simpson. They have been great in showing the best options they could. Courtney benson has been great and has shown me the best options. When I reached for my property viewing, Andrew Grice had been assigned for helping me with the viewing. He is very punctual and helpful. He is a good listener and gave me a great clarity related my questions or doubts. His communication skills are great !!! He deserves to be promoted as company will really reach great heights with people like him. Wish him good luck !!!!

Fantastic experience: I am a Dental practitioner and I want to write down a special review for Ms Courtney Benson. She gave me a warm welcoming with a Smile as being a Dentist I value people’s smile. She took my all details related the properties which I was interested. I would request the head of this company to promote her to the best position you can in your company as she deserves it. I am sure she will be able to help to find the best property.Wishing her all the very best in her future endeavour.

Fantastic experience: After a really difficult period in my life personally, I was needing a place to live ASAP but getting nowhere with other estate agents which left me feeling more and more stressed about finding a rental for myself and my little dog Bertie. So far, I cannot recommend Linley & Simpson enough. From the moment Adam took care of booking in my viewing, to Kayleigh patiently dealing with all my emails and then excitedly informing me my offer had been accepted, the team have just looked after me so well. I would also like to thank Harry Russell. Harry was not scheduled to show me around the property but turned up at short notice to help another colleague - Harry had a huge number of people viewing but he showed professionalism, kindness and a genuine warmth, which immediately put me at ease. Thank you all, so so much!

Fantastic experience: I would recommend Linley & Simpson given that their letting procedure and feedback is quick. Andy Grice attended to us on the day I toured one of their estate properties with my wife, and he was helpful with his professional instruction on the tour of the property. He offered adequate answers to all of our queries, providing us with a pleasant experience throughout the process.

Fantastic experience: We looked for houses in York through a lot of agencies and my friend told me to contact L&S who will give better service and support and when I contacted Kaileigh and Andy, they are so professional in letting and helped me for viewing and documentation submission. I am so happy and I surely recommend L&S.

Fantastic experience: I would strongly recommend L&S as they have been really helpful and provided proper attention to my situation. I met Andy Grice at the property and he was very kind and supportive during the viewing, properly explained everything and helped in getting through with the process of renting the property.

Fantastic experience: I would surely recommend L&S as they are really helpful and give proper attention to tenants need. I met Andy Grice at the property and he was really welcoming and answered all my queries which helped me in decision making about the property. He really went out of his way in assuring we have a comfortable viewing and the process to follow.

Fantastic experience: Excellent estate agents. Their representative Nicole Martin met us at a viewing. Courteous, knowledgeable and has a design flair too. Any questions met with either an answer or I will find out for you now. Tom in the office has taken over negotiations and extremely helpful. We’ve dealt with a lot of agents over the years and these are by far the best and we had never heard of them!! Go local is our advice for this bespoke service.

Fantastic experience: I and my wife contacted Linley & Simpson to help us get an apartment in York and boy they did an amazing job. Andy Grice was the representative I met when I went to view the apartment. Not sure I ever met someone more professional than Andy. He is a top professional and a must keep for the organization.

Fantastic experience: This is to specially thank Linley & Simpson for helping my husband and I find a perfect home in York. L&S simplified the entire process of letting and made it a walk in the park for us. The team is great one. The speed and flow of communication is amazing. I traveled from Swansea to York to view the apartment and Andy Grice went out of his way to ensure that I was able to view the apartment that day against all odds. Andy was very helpful, supportive and prompt in response. I will not hesitate to recommend Linley and Simpson to my friends and colleagues.

Fantastic experience: I Was able to leave work early so called to book a last minute viewing. Harry was wonderful on the phone and made sure he knew exactly what I would be looking for if the property wasn't the one we were going for. I then met Harry and he showed me round the house and let me take plenty of pictures for my Partner who wasn't able to attend. Thank you both for all your help!

Fantastic experience: My partner and I secured our dream first property with Linley & Simpson, we couldn’t be happier! A massive shoutout to Andy Grice for being such a friendly and due diligent agent, showing us multiple properties and helping us acquire our first choice house.

Fantastic experience: My partner and I had a really great experience house hunting with Linley & Simpson, especially with Harry who did a great job in finding us the perfect property for our needs. He also kept us very informed and promptly booked us onto house viewings, which we greatly appreciated.

Fantastic experience: When I rang recently about a particular property I was fortunate enough to have been put through to Harry Russell. What a lovely enthusiast young man he explained everything to me that I wanted to know about and he was so kind towards my circumstances and l wasn’t made to feel that l wasn’t just another caller but an individual person. Thank you so much Harry for being so kind, considerate and professional today 25/7/23.

Fantastic experience: In search for the suitable property to rent I called L&S. My call to the agency was handled by Hurry Russell and I had totally positive experienced. Hurry dealt very professionally, asked me all needed question, got me registered for my needs and booked for viewing. I was left reassured and full of hope that I will rent suitable property through L&S. Many thanks for your professional help!

Positive experience: Today I went to Linley and Simpson office in York, where I very enthusiastic young man named Harry Russel assisted me with registering to rent a property. He gave me some useful advice on how to better look for houses. He patiently answered my queries. Definitely a good experience.

Fantastic experience: Linley and Simpson have been so helpful throughout our house hunt in York. Both Grant and Harry really listened to our needs and paired us with properties which they thought to be suitable for us. Would really recommend them as an agent for anyone needing or wanting personalised support and real relationships with an agency!

Fantastic experience: I have had an absolutely outstanding experience with L&S, and would happily recommend them. I am in the process of relocating and this has been my first time moving solo and I chose a very competitive letting market. I’ve been supported at every stage, above and beyond what I would normally expect from letting agents, including my service, the advice I received, and discovering that having mentioned minor touch ups needed to the property, finding the work already being arranged before being told my offer was accepted. Seeing how fast and willing they were to listen to my concerns and still take my offer in a highly competitive market was hugely reassuring. I’d particularly commend Kayleigh for submitting my offer, Harry for his efficient and detailed arranging of work, and especially Grant who at all times built my confidence and became a solid and reliable point of contact, and I’ve been delighted at every step. Now comes the “simple” task of actually moving house.

Fantastic experience: I've recently had two viewings with Linley & Simpson. I filed both applications for the property that I've viewed and thought they were both at great locations, with close proximity to a grocery store. I've had my first application rejected, but the letting agents were quick to follow-up with my needs to find me a more permanent home. I'm really grateful for that. It's a great example of caring "a little goes a long way".

Fantastic experience: I was able to find a good home thanks to Linley & Simpson. I was very stressed as it was my first time looking for a house in England, but luckily, I met Mr Harry Russell and found a good house. He was very sincere and friendly and seemed to be enjoying his job. Thank you.

Fantastic experience: Just wanted to leave a review to outline Grant and Kayleigh’s excellent customer service; With very quick replies, detailed responses and attentiveness to information, I’ve had no trouble with Linley & Simpson. As a first time renter as a professional, I greatly appreciate their help setting up my tenancy.

Fantastic experience: Grant has been amazing to work with! He took time to understand our needs and has been integral in finding the perfect spot for us. I really appreciate his responsiveness and super helpful information on the neighbourhood.

Fantastic experience: Had a flat viewing a couple of months back and we had a really great experience. While we didn't end up going with the property, the customer support was excellent. Rachel especially was so personable and efficient, she made the whole process genuinely enjoyable.

Fantastic experience: I have let my property with L&S for nearly 20 years. When a tenant stopped paying rent last year, they successfully obtained legal possession of the property under their excellent Rent Guarantee Scheme. The property was left in a dreadful state and Maja Gierwatowski from the York office arrange for trustworthy contractors to go in and get the property ready to be re-let. They provide a comprehensive, thorough and supportive service and their staff are lovely, caring people. Grant at the York branch has also been really helpful, keeping me updated on the new tenants and sending me photos of the refurbished property. Many thanks to all at the York office

Fantastic experience: I just wanted to leave a review for our lovely agent, Harry, who showed us a property. He was welcoming, friendly and eager to help, gave us great advice on the application process and allowed us to really picture ourselves living in the property. Would love to work with him again!

Fantastic experience: We had been walking all over York trying to rent a house when we got to Linley & Simpson. They were by far the most helpful and friendly. Spoke to Harry who was an absolute star and a wealth of helpful information.

Fantastic experience: I´m an expat and I´ve been working with Linley & Simpson since I was living overseas, and they helped to find my first house in the UK even before I arrived. Now, that I decided to move to another location and with a short notice, it was them again that helped find my new house. All the team is very professional and friendly, but I would like to give a shout out to Grant, who always walked the extra mile and that only rested when he was sure I had the house I wanted and needed in a very short time. He has done everything in his power to help me. Thank you, Grant! :D

Fantastic experience: Whilst looking around for a property in york myself and my partner found several properties by Linley & Simpson, we recently had a viewing for one and the person showing us around, Harry, was absolutely fantastic he has great knowledge about the place and could answer any questions we had, it made us very comfortable during our viewing. Overall our experience so far has been outstanding.

Fantastic experience: We wanted to leave a review to thank Harry and Marie for their excellent customer service! Harry was very professional at the house viewing and was happy to look into any questions that we had, he also followed up with an email after the meeting to see if we had any further questions which was super appreciated. Marie contacted us with further details of next steps and was really kind and positive over the phone. Overall we had a great experience with Linley and Simpson, thank you!

Fantastic experience: I recently had a house viewing with Linley & Simpson. I was met at the property by Harry Russell who was really friendly and had lots of knowledge of the property. He answered all my questions and offered advice - even followed up the next day with an email offering to answer any further questions. I’m so impressed by the professionalism and how helpful he was! It made the whole experience less stressful and if we’re unsuccessful in this application, I would definitely be looking to view their other properties!