St Quintin Property Group
Estate Agency Sales, Lettings and Land
Opening hours
- sunday: (closed)
- monday: 9h-18h
- tuesday: 9h-18h
- wednesday: 9h-18h
- thursday: 9h-18h
- friday: 9h-18h
- saturday: 9h-16h
Photos of St Quintin Property Group
Our comment from ImmoNetwork about St Quintin Property Group:
A legacy of honest and experienced property services
St Quintin Property Group, based in the heart of Ferndown, has been serving clients across Dorset and neighbouring Hampshire since 1995. As a truly independent agency, they have built a strong reputation for providing honest, reliable, and experienced property services. Their long-standing presence in the local community allows their experienced team to offer an in-depth understanding of the market, combining the personal touch of a local agent with the reach and resources necessary to market properties effectively beyond the immediate area.
Dedicated support for sales and lettings
The agency handles a wide range of services, including the sale and letting of traditional family homes, bungalows, apartments, and larger properties. Clients frequently praise the team for their clear and proactive communication, ensuring that sellers and buyers are kept informed at every stage of the process. Many reviews highlight how the staff, including prominent members of the team, go above and beyond to manage complex chains, chase solicitors, and resolve issues, turning what can be a stressful experience into a smooth and even enjoyable one. Their straight-talking approach is particularly valued, with clients appreciating realistic valuations and honest advice over inflated expectations.
Expertise in land and development
Beyond residential properties, St Quintin offers specialist advice on land and development opportunities. Their extensive experience in this sector has earned them high praise from landowners and developers who rely on their local knowledge and practical understanding of the market. Clients note that the team provides thorough guidance on land value and potential, ensuring that vendors receive the best possible service and outcomes.
Why clients recommend St Quintin
- Personalised Service: Clients often describe the staff as approachable, friendly, and genuinely concerned with their individual needs, often noting that the team feels more like friends than corporate agents.
- Efficiency and Agility: Numerous reviews mention the speed at which properties are marketed, the quick response to enquiries, and the ability to secure sales or find tenants efficiently.
- Trust and Integrity: The agency is commended for its ethical standards, transparency in negotiations, and commitment to acting in the client’s best interest, resulting in a high rate of repeat business and strong recommendations.
St Quintin Property Group: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Reviews on Google
4,5 out of 5 from 105 reviews
Fantastic experience: We recently bought our new home from St Quentin’s ,Ferndown. The whole team John, Heidi Kerry and George, were very helpful, communicative and supportive at all times. A great team and an absolute pleasure to deal with . Can’t recommend them highly enough.
Thank you David, we hope you will be very happy in your new home
Fantastic experience: We used St Quintin to sell a 2-bedroom property in Ferndown in Q2-2026. They managed to find a suitable buyer quickly who offered reasonably close to the asking price (in a buyers' market). The sale completed around 3 months from property being marketed. SQ gave good advice at the beginning and we liked the experience of the whole team which drew us to using them. We would use them again to sell a property.
Very happy to have been of help to you Ian, would be delighted to work with you again in the future
Fantastic experience: Excellent clear communication. Good advice and help with exchange. Always happy to answer the phone. Contacted with relevant properties and not just everything on the books. Happy in a new home with much less stress then when previously buying. Thank you
Thank you Warren, we hope you will be very happy in your lovely new home
Fantastic experience: Outstanding! The agent was so down to earth and friendly when showing us around and nothing was ever too much! Our purchase went through really quickly and that is partly because of their great communication and being so on the ball! Myself and my family are over the moon to be in our new home - thank you for everything, you made it easy!
Thank you so much for your lovely review. It was an absolute pleasure helping you and your family with your move, and we are delighted you are all so happy in your new home.
It wasgreat working with you, and we really appreciate your kind words about our communication and support throughout the process.
Wishing you many happy memories in your beautiful new home.
Fantastic experience: When buying our beautiful house on buttercup Lane the team could not have been anymore friendly, helpful and wonderful. From start to finish they were brilliant and I could not recommend the firm highly enough. In my view, this estate agency is a cut above the rest. High integrity, professionalism and drive. Kerry and Heidi in particular were just wonderful. Lee
Hi Lee,
Thank you so much for your lovely review. It was an absolute pleasure helping you with your purchase, and we’re delighted you found your beautiful new home on Buttercup Lane.
Your kind words about Kerry and myself really mean a lot — we hope you’ll be very happy there for many years to come.
Fantastic experience: Both Kerry and Heidi were extremely helpful and informative during our very long buying process. They were quick to respond to any queries we had and were very understanding and supportive when there were problems in the chain. Together, they successfully managed to achieve a balance between professionalism and personalism and it was a pleasure to have brought our house through them.
Hello Julia , we are delighted for you that you are finally in your new home and wish you every happiness there , thank you for your kind review - Heidi and Kerry
Fantastic experience: The St Quintin staff were highly professional, efficient and communicative.We purchased our lovely house through them and they supported us throughout the process.They went above and beyong.
Thank you for your review , David , we wish you all the very best
Fantastic experience: Lovely and efficient. Perfect
Fantastic experience: We recently sold a property with St Quintin Property, and Heidi, Kerry, and the team were great to work with from start to finish. They were proactive throughout the process, staying on top of developments. Communication was clear, providing regular updates, that kept us informed at every stage. I’d highly recommend them to anyone looking for a professional and reliable estate agent.
Thank you Kimberley, it was a pleasure dealilng with you.
Fantastic experience: 5 star! Highly recommend, John & his team recently helped us sell our property, and kept us up to date on from pre sale to final exchange.
Thank you Paul, really pleased we were able to help you
Fantastic experience: Worked with Heidi and Kerry. They were both great at keeping me in the loop. The purchase took longer than expected (not their fault) but nothing was too much trouble when I would contact them with questions. Would recommend
Thank you Tara for your lovely review. We hope that you are finally settling into your new home.
Fantastic experience: Great service - all the team are friendly, approachable, knowledgeable and professional. Closely monitored everything from start to finish. Would definitely have no hesitation in recommending them. And will definitely use them again if I ever move.
Thank you for your review Julie, it was a pleasure dealing with you and selling your lovely property- we would love to see your new home once you have worked your design magic on it.
Fantastic experience: After a long time on the market with other agents , changed to St Quintin Property Group as they seemed to have a wide range of properties for sale , so plumped for the fact they must have alot of knowledge and experience . As soon as I met John , he reassured me how much realistically my property was worth and should sell for. All the staff I dealt with were helpful, friendly, straight talking , easy to deal with , always very professional when they attended to conduct the viewings and on through the sale process. They always respond quickly and nothing is too much trouble . I was very fortunate that they then had a perfect flat for sale which I had no hesitation in trusting their opinion on whether it would be suitable for me . I was lucky to find just what I was looking for at the right price in the right location and the bonus was St Quintin's were the selling agent . Absolutely trust and highly reccomend them .
Thank you so much for your lovely review Judith. So glad we were able to make the process smoother for you.
It’s great to hear you felt well looked after throughout the sale, and even better that we were able to help you find the perfect flat in the right location.
Thank you again for your trust and recommendation – it really means a lot to the whole team.
Fantastic experience: A professional agent during negotiations and chasing paperwork.Communicated clearly, kept the process moving.
Thank you very much Magdalena, we hope you are settling into your property , it was a pleasure to help you.
Fantastic experience: Heidi and Kerry were instrumental in getting us to completion, always available, helpful and quick to reply to emails. They are both genuine nice people to deal with and St Quintin’s will be my go to agents from now on. Thanks again!
Thank you John, and wish you all the very best in your new home
Fantastic experience: From first to last of Commissioning St Quentin only positivity from all points of view. All staff were professional and extremely helpful in a Sale that turned out to be a lengthy and complex process. The eventual Exchange & Completion required much resourcefulness and energetic negotiating skills. Our Thanks to you All for your endless support and encouragement. Kate & Andrew Holt
Thank you Kate and Andrew -we really appreciate your kind words. We are so pleased we could support you through a complex sale and that our team made a positive difference. Wishing you all the very best for the future!
Fantastic experience: Just completed on our house sale via John St Quintin at St Quintin Property Group. John, thank you for all your help in getting the right buyer for our house and ensuring that through a longer process than expected, keeping the chain together. John and Heidi were excellent and I can thoroughly recommend using them - straight talking, no fluff, no over-valuing just to get the instruction followed by reductions. Excellent experience.
Thank you Jon, so pleased we were able to help you, we wish you well in your new home
Fantastic experience: The team at St Quintin Property Group was super supportive from the day they marketed my property to the day of completion. They acted very professionally, and always acted in my best interest. They provided valuable advice throughout the sale process and ensured excellent communications between all parties at all times. Thank you John, Heidi, Kerry and Amanda for lightening the load of a stressful situation.
Thank you Elana, we are so pleased that we were able to help you and wish you all the very best in your new home
Fantastic experience: We had a really great experience using St Quintin. Everyone we met or spoke to was very friendly and professional.
Thank you so much for the lovely review Kate ! We're really glad to hear you had a great experience with us. It was a pleasure helping you, and we’ll pass your kind words on to the team. Wishing you all the best in your new home!
Fantastic experience: St Quintin, have been a great help to us with our move back to Wales. The staff have been more like friends than estate agents. Thanks go to to Heidi, Kerry and John. We recommend all at St Quintin.
Thank you so much for your lovely words! It truly was a pleasure to help you with your sale, Kerry, John, and I really appreciate your kind recommendation, and we all wish you the very best in your new chapter back in Wales! Heidi
Fantastic experience: Such a fantastic experience with Amanda and Heidi at st Quintin’s, very good at communicating & very helpful! Very chuffed with our property! Fab estate agent!
Thank you for your five star review Charlotte , glad we could get you into your new home in time for Christmas !
Fantastic experience: Great estate agents, from first enquiry to moving in, they kept us updated at all times. Great team of staff, special thanks to Kerry and Heidi.
Thank you so much Carol, We were so pleased we were able to help you and wish you well in your new home
Fantastic experience: We had a great experience and excellent service, we were kept informed through the whole process. Thank you to the whole team for making our move as smooth as possible.
Fantastic experience: I thought St Quintin Property Group only managed high-end homes but my 2-bed mid-terrace in Bearwood was under offer in less than 2 weeks! The entire team were helpful, proactive, understanding and communications between us and the buyers was fast and straightforward. Heidi, Kerry and Amanda were all superb. And John explained the process of fair pricing well. I highly recommend these estate agents - 5 stars.
Thank you so much for your lovely comments and 5 star review Becky, it was a delight showing your property to viewers and agreeing the sale. We wish you all the best in your new home.
Fantastic experience: Excellent service from everyone, from the moment the property was on the market we knew it was in the best hands to get that sale. Highly recommended , would always use again if we wanted to move . Thank you .
Thank you Carol for your 5 star review we are so pleased we were able to assist you with your sale and would be delighted to work with you again. Very best wishes from all of the team
Fantastic experience: The whole team at St Quintin are amazing to work with, attentive and honest. Most importantly they got the job done and my property sold
Thank you Richard it was a pleasure working with you and selling your beautifully renovated property, we wish you and your family all the very best
Fantastic experience: St Quintin’s agents were very professional and extremely helpful throughout the process of purchasing our property. Happy to recommend them to other potential clients
Fantastic experience: Was told by a gentleman when walking my dog about St Quintin Estate Agents who had dealt with his mothers property when she passed away, so I contacted them. They were wonderful, could not have been kinder and more helpful, nothing was to much trouble for them all, especially as I lived in Wales and there was a great deal of emails going back and forth. I would recommend them to anyone needing to sell a property, they definitely go the extra mile. Many thanks to John, Kerry, and Heidi, for everything they did for us at the difficult time we were going through after the loss of my much loved stepmother.
Fantastic experience: Great service especially from Kerry, good communication. Would recommend, and use in the future.
Fantastic experience: I recently sold some land through John Quinton and was given the best possible service. His team were most helpful and professional keeping me updated. John worked above and beyond of what was expected. Thank you.
Thank you Julie , it was a pleasure working with you, always nice to hear that we are getting things right! very best wishes to you from all of the team.
Fantastic experience: Excellent service, friendly, knowledgeable staff... Would definitely use again.
Thank you so much for your 5 star review. It was our pleasure.
the St Quintin team wish you all the very best of luck for the future.
From all of the team x
Fantastic experience: Alicia at St Quintin was professional and amiable throughout the buying process.
Fantastic experience: Everyone we dealt with at St Quintin was extremely helpful, and informative. They kept us up-to-date, and handled every situation with friendly (but professional) efficiency, courtesy and diplomacy. Highly recommended.
Thank you so much for the 5* review, it was a pleasure to help you and make the sales process of Wimborne Road West as smooth as possible whilst living overseas! We wish you all the best - Alicia and the team at StQ
Fantastic experience: Many thanks to Kerry and Alicia for all of their help, support and advice over the period of our property search and right up to our moving day! We appreciated your continued friendly and professional advice, and we got there in the end! Apologies for the delay in writing - it's been so busy since moving in! Many thanks again, Annie :)
Thank you for the 5 star review Annie, it was a pleasure to assist with the purchase of your new home in the New Forest! I hope you are all settled in and looking forward to the flowers blooming in the fast approaching Spring. Thank you - Alicia and the team at StQ Property Group
Fantastic experience: Thanks to John and his wonderful team including Alicia, Amee and Kerry for there support with my house sale. A difficult process can be helped by nice people. Thanks again
Thank you for the 5* review, it was lovely working with you selling Ringwood Road. We hope you and the cats are settled into your new home! Thank you - Alicia and the team at StQ Property Group
Fantastic experience: I recently purchased a property with St Quintin’s. Alicia was constantly in touch to keep me informed of the progress, and felt like they really went over and above to make it a pleasant experience. Wouldn’t hesitate to use them again for a sale or purchase!
Thank you for the 5* review Rachael, glad we could help with your purchase. We hope you are settling in and that your daughter has her playroom all set up! - Alicia and the team at STQ
Fantastic experience: I needed to sell a bungalow , as executor to the estate. I had several estate agents value the property, I chose to go with St Quintin , not because they valued at the top end, but because they gave honest and forthright advice. In the event I was right to choose this firm. They were just brilliant at keeping me informed , I live over 100 miles from the property they were selling, so communication was really important to me. Their advice on prospective buyers was also very helpful, cash buyers or buyers in a chain. When I had accepted an offer, Alicia, who is their office manager, and deals with progressing sales, was magnificent! High praise, but I stand by it. Alicia, kept me informed, chased buyers solicitor, kept up with my solicitor, and moved things along . In all this was the most stress free sale I have ever experienced! I think this company is head and shoulders above some others I have dealt with in the past. I cannot recommend them highly enough. My sale went through, quickly, without a hitch, and best of all I didn’t need to chase them for information, they kept me up to date at every stage.
Thank you Tessa for your 5* review! I am so glad we could make this sale easier for you especially with you being so far away from the property! Your words mean so much to us as a family run business and you have really highlighted everything we work so hard for! It would be a delight to work for you again. All the best - Alicia and the team at STQ
Fantastic experience: Second property we have sold through St Quintin excellent service as always and extremely efficient. Would highly recommend to anyone selling their property. Thank you once again.
Thank you Ray for your 5* review! It was a pleasure to assist you again with Plassey Crescent and help with a difficult time. I hope all is going well with your forward purchase - Alicia and the team at St Quintin Property Group
Fantastic experience: Many thanks to the team especially Kerry and Alicia not forgetting John Hardworking professionals supportive from start to end Great family business with a individual personal service Thank you
Thank you Nicky for your review - it was a pleasure to showcase your beautiful home in Glenferness Avenue and although with a few hurdles we got there in the end! - Thank you again from Alicia and the team at St Quintin Property Group
Fantastic experience: Very professional keeping me informed at all stages. proactive i keeping in touch with the solicitors and making sure the process didn't stall
Thank you Bob for your 5 star review - we look forward to helping you with your next sale! - Alicia and the team at St Quintin Property Group
Fantastic experience: Fully recommend St. Quintin Property Group in Ferndown. Good communication throughout. Professional, courteous and always answer any questions. Alicia and Tommy looked after us well. We sold our house through them and the process was very smooth and fortunately for us, very quick, two months. Thank you St Quintin, big thumbs up from us.
Fantastic experience: Alicia was very good at chasing up everyone in respect of my purchase.
Thank you for your kind words and 5* review - Alicia and the team at St Quintin Property Group
Fantastic experience: The staff at StQuintin were extremely helpful and happy to respond to any questions we had. Our experience from start to finish was professional, courteous and helpful. We were thrilled to collect the keys and with the help of Alica and Tommy (who showed us round) the process - which can be very stressful - was well handled and could be described as 'enjoyable'. Thank you to all at StQuintin.
Thank you for your 5 star review Richard - I'm so glad you we able to assist you in finding and moving into your new home! All the best - Alicia and the team at St Quintin Property Group
Fantastic experience: I really enjoyed working with St Quintin on the sale of our house. They were extremely professional, and kept us up to speed throughout the process. When something needed 'prodding' to move the process along they were always on the case. A great experience, and highly recommended.
Thank you Ian for your 5* review - it was pleasure to market and sell your property! We wish you all the best in your new home - Alicia and the team at St Quintin Property Group
Fantastic experience: St Quintin Property Group were very professional and proactive in helping us find our dream house. Nothing was ever too much trouble. Wouldn’t hesitate to recommend. When we eventually move we”ll definitely be going back to them.
Many thanks for taking the time to leave this review - St Quintin Property Group
Fantastic experience: Many Thanks to John and his team who worked very hard and professionally in the sale of our property despite complications beyond their control. Also for actively seeking a suitable property through their Home Finder service. Would not hesitate to recommend St Quinton Property Group.
Thank you for your lovely comments. Your house was a joy to show to our clients and we are pleased that we found you a buyer and everything went through smoothly. We wish you all the best in the future and you know where we are if you shall sell again! - Kind Regards, The St Quintin Property Group
Fantastic experience: A wonderful team which guided us through every step of the selling process. With advice, artistic impression and lots of patience. John, Kerry, Becky and Wikki make a truly professional team and we can't thankyou enough.
Thank you so much for your kind comments. The house was an absolute pleasure to show our clients and we are so pleased that all went smoothly for you! Wishing you all the best with your forward move - All the team at STQ Property Group :-)
PS - A huge thank you form us all for the treats you delivered to the office too!!
Fantastic experience: St Quentin were professional and thorough throughout the process and spared little effort to get my house sold.
Thank you so much for your review Mr Oakley - we are so glad things went smoothly for you - we wish you and your daughter all the very best for your future move! Best wishes, all the team at STQ :-)
Fantastic experience: Each member of the team are on any given day, extremely cheerful, patient and understanding and commited to helping you achieve your individual requirements in both selling your property and helping you to find the right home for you and your family. Having made enquiries with several estate agents in the area, St Quintin stood out from all the rest and our experience tells us we chose right. If there was a higher rating than 5 stars it would not be enough. Thank you to everyone at St Quintin Property Group
Mr & Mrs Harber, thank you so much for the review. It has been a pleasure to meet you and the family and wish you all the very best for the future! Will miss our regular chats - Becky and the team at StQuintins
Fantastic experience: Fast friendly efficient service
Thank you so much for your review - so pleased we could help you with a property. Kind Regards, the St Quintins team :-)
Fantastic experience: As first time buyers there were a lot of unknowns and uncertainties for us when buying a house. Becky at St Quintin has been incredibly helpful and informative throughout the process. She really worked hard to keep the solicitors on track and keep us informed.
Tim, thank you so much for your review. This makes my job all that much worth while when I know I have helped the process! Wishing you all the best in your new home :-) Becky and all the team at StQuintins
Fantastic experience: After a negative experience with a large chain estate agent we decided to change to St Quintins after meeting Becky who filled us with confidence. Our property sold quickly and we completed within 8 weeks without any issues. Kerry is amazing, really approachable and expertly guided us through the negotiations. We are so grateful to the whole team, thank you!!
Laura & Alex, thank you so much for your kind words. We wish you all the best with your forward purchase, it really was a pleasure helping you with your sale. Kind regards, Becky :-)
Fantastic experience: Great Estate Agents Helpful friendly and on the ball,keep in touch with you weekly with updates. Highly Recommended
Mr & Mrs Price, Thank you so much for your positive feedback. Glad to have been of service finding you a buyer :-)
Kind Regards, The StQuintins Team
Fantastic experience: Recently purchaced a property through ST Quintins. Service i recieved was brilliant all round. Very quick with responces and allways avalible to pick up the phone.Case manager becky was brilliant. Providing very regular updates and pushing everything through. Thank you
Jamie, on behalf of all of us here in the office (and at home!) thank you so much for your feedback. It was a pleasure to deal with you and wish you all the very best in your new home. Good Luck - all at the StQuintin Team
Fantastic experience: It was a pleasure to be able to make a purchase through this agent. Once the offer was accepted Becky, Vicky and the whole team made every effort to support multiple visits in such testing times so we could plan ahead and communication fantastic. Great service & all the best for 2021 !
Thank you Mr Thomas - truly helped having great communication with both solicitors and yourself! Good luck to you and your family in your new home, all the best, the St Quintins Team
Fantastic experience: Nothing is too much trouble for the girls in the office. Very Professional and Happy to help.
Thank you Jasmine, as we know you should be moving December 2nd so we wish you all the best for the future!
Kind Regards
STQ Property Group
Fantastic experience: I’ve used the St Quintin group to sell my home on two occasions and also purchased through them also. John is a great character and total trustworthy.
Matt, thank you for your kind words and on going support. We wish you all the luck on your latest venture at www.chateaulabriance.com!
STQ Property Group
Fantastic experience: An excellent firm. Helpful, professional, honest and friendly. We have bought a number of properties via St Quintin and cannot fault their performance. Real personal service and efficiency in a world where customer care is a call centre or a computer chat line.
Really appreciate the positive feedback Mr Buchan, I trust we can maintain our high level of service and professionalism.
Kind Regards
STQ Property Group
Fantastic experience: I bought a 2 bed flat in Bournemouth using St Quintin's. I was very pleased with how it went. The owner was very personable and professional and never kept me waiting. They got me the price I wanted much quicker than I expected. Recommended
Thank you, so pleased you were happy with the service we provided, if we can help you with any further purchases or the sale of any of your portfolio, please do not hesitate to contact us agian.
Many Thanks
STQ Property Group
Fantastic experience: Very thorough advice and guidance has been given regarding options for a land sale. This, after we have stumbled with others in recent years, but we are now well on our way. So if looking for professional land advice I cant recommend this company enough
Thank you Andy, I trust we get the planning for the care home in a timely manner
Look forward to working with you
STQ Property Group
Fantastic experience: *** RECENT REVIEW EMAILED BY A CUSTOMER *** Hi Kerry, I’m so sorry for the delay! It’s been manic here but we are nearly there! We move next Friday to a rental in Ashley Heath and then hopefully the bungalow we are buying on lions lane will be ready by the end of January! It’s been a process but I think the end is in sight and we’re really excited to be down in time for Christmas. I’ll write the review on here as the link you send wanted me to sign into a google account. I hope you and copy and paste this onto your website, let me know if you have my problems. We met Kerry at St Quintins while we were trying to find out dream property in Dorset. It was a big move as we were coming down from Cheshire. Kerry understood how big this move was for us and was so helpful and kind as we searched for a new property. Kerry was honest, helpful and sincere and gave us the best advice and showed us some stunning properties. Kerry was also on hand for advice on locations, schools and knowledge that only a local expert could give. We would definitely use St Quintins again and couldn’t praise Kerry enough. Hope this is ok Kerry? Claire x
A review too good not to show to potential sellers and buyers! - St Quintin Property Group
Fantastic experience: Are use these guys to sell a piece of land in The New Forest. It was a fantastic service from start to end would highly recommend using these guys
Thank you very much Mr & Mrs Edwards - the new owners of the land are absolutely delighted with it and the fishing lodge!
Please do not hesitate to contact us with any future business. Many Thanks - The STQ Property Group
Fantastic experience: I've been dealing with St Quintin Estates over many years now with diffrent propertys. They've always been professional and gone above and beyond to help me
Thank you Mr Crosswaite - we look forward to helping you with your next project!
The STQ Property Group
Fantastic experience: John and the team provided excellent advice and a through service whilst selling my late mother’s house during lockdown. They have a wealth of experience between them and we’re always there for a chat and sound advice. I’ve got to say I would recommend to anyone!!!
Nigel - thank you so much for your kind words and bearing with us through the process - we got there in the end!!
The STQ Property Group
Positive experience: We had pleasure dealing with St Quintin Property group the agent was very good and helpful 10 out of 10 .But sadly we bought property with 15 tons of rubbish left behind. I think agency could make more effort in ensuring that proper is free of rubbish.
Jo, Thank you for your review - it is always such a shame when this situation arises! If there is anything we can do to help, please do not hesitate to contact the office on 01202 877123
Fantastic experience: Have bought some land and a house from John and his team this year and cannot fault their service A++++
Mr Jury, Thank you for your kind words - i hope that all goes well with your plans for the land .
All the best, STQ Property Group
Fantastic experience: We had a good experience buying through St Quintins and would recommend and use in the future for our own sale.
Mr Hillier, thank you so much for your review. As previously discussed, if we can help you further with any of your other properties, please do not hesitate to contact us in the office on 01202 877123
Many Thanks, STQ Property Group
Fantastic experience: Couldn't speak highly enough of John and the team. We were struggling to sell my Grandma's house until John helped us out, very personable guy with years of experience!
Mr Brunt, it was a pleasure to help you and your Grandma! Wishing her all the very best in the new apartment.
Many Thanks, STQ Property Group
Fantastic experience: John and his team helped to sell my mothers property and they were just fantastic they went the extra mile and achieved what others just couldn’t...A Sale
Mr Brunt, so pleased to have helped out and given you a positive experience! We greatly appreciate yours and your sons kind reviews. All the best for the future, STQ Property Group
Fantastic experience: It was a pleasure to have John and his team sell our house. From offering great advice on price and marketing to finding a buyer and keeping us constantly updated throughout the whole process. They are professional, hardworking and couldn’t have done more to make sure the sale was as seamless as possible. I highly recommend St Quintin Property and will definitely use them again!
Laura, thank you for your review. We look forward to helping assist in selling your next refurbishment project!
Kind Regards, STQ Property Group
Negative experience: Avoid like the plague ... they are more interested in getting a sold board up rather than working for buyer or seller , if you want full value for your property find another agent
We are shocked to see this review this morning.
It is always unfortunate when we have a lot of interest over one particular property that often someone has to be let down, but we feel it is very unfair to blame us as an agency for this.
We had been upfront and honest about the other interested parties within this situation and took your offer very seriously. However, we ultimately had to accept the best offer for our client to which we again made you aware. We made you aware of our feelings towards negative google reviews and you were specifically told that we only sell to one party, so feel this review is purely out of revenge.
You were specifically told of the other offers and that you would need to consider a higher offer than the one you had made to secure the purchase. The time scale of half an hour was given for you to consider and this can be proven. The irony is that with your lack of chain we were hoping to receive a call back from you .
Once the highest offer had been accepted the following day – we had still not heard back from you. The phone call that you made to our office was in reaction to seeing the property go “under offer” on Rightmove some 24 hours later.
I can imagine it is frustrating for you to feel like you have lost out on a property that you wanted – however – we work soley for our paying clients, who in this instance is upset that you have felt the need to swear at staff over the phone in anger. Subsequently – would not wish to persue a house sale with you anyway.
We feel so strongly about the injustice of this and the impact that these reviews have on small family run businesses – so much so that we will be contacting our legal representatives to see what our options are of having this review deleted and further more seeking financial compensation for damages that this fictional review has created.
We take honesty very seriously in our office and we look forward to escalating this in a court of law.
Fantastic experience: Great estate agents! Buying our first property was a very easy and calm experiencing via St Quintin in Ferndown. Becky was lovely, easy to talk to during viewings and not pushy at all. John helped us with some solicitor difficulties and nothing was ever too much trouble for either of them. They made sure that we knew they were only a phone call away if we needed them and made the process a lot less scary as first time buyers. Would definitely highly recommend and will be using them again in the future
Thank you for your 5 star review Ellie - St Quintin Property Group
Negative experience: I used St Quintin to market and manage a property I was renting out. Alarm bells starting ringing when they moved a tenant in with out getting them to sign a tenancy agreement. When the tenant moved out no inventory documents were supplied and on inspection of the property the blinds were broken in both the living room and bedroom. When I decided to sell the property I used St Quintin again, they listed the property at a price that I was concerned was too high. After months of no interest they reduced the sale price of the property, which I felt was the right thing to do but they did not discuss it with me first!
Good Afternoon Michael
I am so sorry that you feel you had a bad experience with StQuintin - not only your let but your sale as well. I can see that we let your property in 2017 and that we marketed the same property for a short while January 2019. Unfortunately the staff involved no longer work here as we sold the lettings company back in March so i cannot speak with them to find out what happened. I can only apologize on their behalf. We strive to have a good relationship at all times with our customers and to keep them updated on a regular basis. I am assuming the delay in uploading this review after such a long time must mean you have had some progress with the sale of your flat?
Should you wish to discuss this matter further, please do not hesitate to contact me in the office 01202 877123
Becky
Negative experience: I would definitely NOT recommend St Quintin in Ferndown, wholly due to Ben Clark the manager. As the seller of my home in Ferndown I received an appalling service from Ben Clark the manager. I had no choice in having to pay them their large fee as the seller, but they definitely didn’t do much to earn it. They didn’t do much chasing along a long chain and even when I specifically asked Ben Clark the manager to make a phone call to chase he failed to do it. Ben the manager was unhelpful about giving others access to my home when I asked for help (isn’t that the job of an estate agent?) Ben Clark the manager is also confused about the client relationship- he was supposed to be MY agent as I was the seller, and I had to pay his fee. But instead Ben only looked after my purchaser, which was bizarre as the purchaser never paid him a penny in fees. Astonishingly Ben Clark the manager also doesn’t seem to understand the concept of completion- on the day of completion he asked me to release my keys to my purchaser even though I had NOT received my completion monies! Specifically against my solicitors advice. There was an appalling 5 hours delay for completion, which was caused by my purchaser which (as usual) Ben didn’t do much to progress. Definitely stay away from Ben Clark St Quintin is my recommendation, I wished I’d chosen one of the other estate agents in Ferndown. I might have actually received some service for the large fee I had to pay! I have only given them one star because there is no option to give zero.
Mrs Hogarth
Following receipt of your recent review, please firstly accept our sincere apologies for the service you feel you received.
Having reviewed your file notes in detail, it is disappointing for us to hear that having previously dealt with us when you purchased the property in 2012 that your experience second time round, when selling the property, fell short of your expectations.
Unfortunately it seems quite a few elements of your dissatisfaction seem to have been out of our control. As discussed on the telephone Ben Clark no longer works for the company.
The length of time between exchange and complete can vary, as can the time it takes for funds to transfer and for keys to be released. All of which are controlled by the banks and solicitors involved, not the estate agents. This is an unfortunate and very frustrating part of our job, however 5 hours seems very unacceptable all round and we understand everyone’s frustration on completion day. We appreciate that moving house is one of the most stressful times in peoples life’s and once again we can only apologise on behalf of the solicitors, the banks and ourselves for your experience.
Our 1% fees are standard to the company and our industry.
We are happy to discuss this in further detail, please feel free to contact us in the office on 01202 877123
Fantastic experience: Ver helpful
Thank you for your 5 star review Chris - St Quintin Property Group
Positive experience: OK as far as Estate Agents go
Many thanks for taking the time to leave this review - St Quintin Property Group
Fantastic experience: Helpful and friendly, giving honest advice :-)
Thank you for your kind words, we are glad to have been of service to you. All the best in your new home!
Negative experience: Never got back to me to arrange a viewing.
Good Morning Simon. I am so sorry that you feel you have received a bad service from us. I can see you registered your interest in a property on the 31st July to which an email was sent to you in response with the answers to the questions you had asked about the lease length. I can also see that we then made a follow up call to you on the 15th August. This property did however sell very quickly which is unfortunate for you , but we do try and do our very best. Apologies once again.
Fantastic experience: Consistently outstanding service, in respect of communication, dealing with inevitable issue/problems/ challenges that are no doubt commonplace in this business. Ben is very down to earth, honest and approachable and has an excellent team supporting him. Highly recommended.
Thank you for your 5 star review Dan - St Quintin Property Group
Fantastic experience: Well I’m so impressed with St Quintin property group. One viewing and my home was under offer. My only regret...I didn’t use them first time round. Highly recommend. Go to these estate agents first. Don’t waste you time with others
Thank you for your 5 star review Julie - St Quintin Property Group
Negative experience: Truly dreadful service, not worth one star. Over 2.5 weeks, messages left for both Belinda and Ben, the manager, in connection with land for sale. Neither has ever phoned back. Receptionist says that Ben is so busy being out of the office that he's always on the phone when back in the office. This is no way to run a business. End of enquiry for me. No faith at all. I feel sorry for their vendors who are losing potential buyers I have just (after 7 months) seen a response from this company which is ABSOLUTELY UNTRUE. What is stated above is the truth and AT NO POINT did we receive a phone call from them. We had no interest whatsover in building, our enquiry was solely to purchase land for recreational purposes. Suggest there is now even more reason not to trust this business.
To Jane,
Sorry you feel this way. We did contact you and explained that you could not build on the land. You then contacted us after that and we again explained that you would not be able to build on the land. We wish you all the best
Fantastic experience: I carry out the cleaning work on the lets, for Ben and his team and they do a great job. They are friendly and a pleasure to deal with.
Negative experience: Terrible service. Take forever to get back to you with a response after enquiring about a viewing. Asking for a 5pm onwards viewing as I work in the day and being met with a response “I don’t think people realise we have homes to go”. If you’re advertising a flat for working professionals surely this is what you would expect! Also for not telling me the viewing was cancelled!! When I ring to find out not even an apology! Bad attitude from all I’ve spoken to. Shocking service absolutely terrible do not waste your time with this joke of an estate agency.
April, we replied to you by phone and email on three separate occasions. Unfortunately you could only view at a certain time which the current tenant could not accommodate. We did offer you other times but you were unable do those. We wish you all the best in your search
Fantastic experience: Good
Thank you for your 5 star review Tobias - St Quintin Property Group
Negative experience: Worst service ever. Not even worth one star. We paid the fees with more than one month in advanced and they cancelled everything at last minute. We tried to contact them several times, and they were very evasive and disrespectful. Never replied back. I definitely won't recommend them.
Maria, We were in contact you and explained that it was the landlords decision that moved the goal posts not ours. We also ensured you received a full refund that same day, we wish you all the best in your search
Fantastic experience: St Quintin helped sell our property. Staff were very helpful and kept us informed with progress at all stages. Excellent service would recommend.
Fantastic experience: Very knowledgeable friendly staff. They are always happy to help and very professional.
Fantastic experience: Ive dealt with St Quintin on a number of occasions and can say there a pleasure to deal with. Ben has created a unique team that take pride in their work. You can leave a project with them and relax to know that the job will get done. Well done girls and guys. All the best in the future.
Fantastic experience: Even my first impression wasn't the best till now they were 100% professionals
Fantastic experience: We recently sold our property through St Quintin and received exemplary customer service throughout the whole process. The whole team were friendly and courteous and Ben went the extra mile in ensuring that everything went as smoothly as possible. Ben and Alana conducted a number of viewings on our home and both treated it with respect. Few agents struggaled to sell our house but Ben made it happen. Definetelly 5 star service!
Negative experience: VERY poor service!! I contacted St Quintin to view a property to rent, they PENCILED ME IN for an appointment at their "earliest convenience" (5 days after enquiry) and said that I would be one of the first to view. They never called me back to confirm the appointment so I called the morning of the viewing only to be told that someone else had viewed the property 2 days prior and it was now gone. I would recommend everyone steer clear, it's company's like this one that give others such a bad name. As a business owner I very much hope they are not around for much longer!
To David
We did say you would be one of the first to view, unfortunately for yourself the first person that viewed did take the property. We did contact you via email to confirm the appointment. When you rang on the Monday morning we had only just confirmed the agreement with the Landlord. We wish you all the best in your search.
Fantastic experience: Following the smooth sale through St Quintins of my own home , I instructed them In the sale of a rental portfolio of 26 properties . I have found the service to be be both professional and friendly throughout . Communication is excellent and I would not hesitate to recommend both their rental and sales department
Negative experience: It's no wonder all the other estate agents warn you off his particular agent. They won't stop calling you after you make one call and once you ask them to remove the property as seriously it was not in our interest to sell at that time, they say it will take a couple of days to remove. Asked the same for the other agents and it takes them 5 minutes. They then relist the property without my permission and tell me it will take another 2 days to remove when I did eventually relist after Christmas with other agents. A cowboy of a company and should really avoid at all costs. I'm sure they have come from window sales backgrounds from the sales technique they use. It's no wonder they have a bad reputation. Complained to rightmove.
To HKSUBARU
Sorry you feel this way.
As we did explain to you in our last conversation in December 2107 we have had a new computer system and explained it might take up to two days to remove as the new software hadn’t updated. We did however get the property removed within 30 hours of the request and explained this to you. We are sorry if this caused any issues.
We however didn’t re list the property in 2018.
We would also be interested in knowing what other agents are saying about ourselves as this is totally unfair and unprofessional, I can only think they are saying this to get us removed from selling your home which would make it easier for themselves to sell. As a company we would never slate or talk about another agent as this extremely poor practice.
As any agent we work for the Vendor and look to achieve the best possible price and not push our vendor to accept offers.
You did comment to our sales team you did like the way we worked only in November 2017. We are disappointed this has changed over a 6-8 week period.
We wish you all the best in selling.
Fantastic experience: The lettings team worked really hard to find suitable tenants for our property. They were totally professional, diligent and kept us informed at every stage of the process. They worked particularly well from the time the new tenants agreed to the property to them moving in - a time span of only 48 hours ! It certainly was a challenge , but they rose to the occasion magnificently, were in total control throughout,bringing to bear a total calming effect on the process but best of all they delivered on time! No wonder they are the number 1 letting agents in Ferndown - an accolade which is truly deserved . Well done and Thank you
Negative experience: BEWARE !!! Please do not deal with this agent,, impossible to get information from them, they don't ring back or reply to email.. We had an offer accepted solicitors involved , then found property was sold to someone else, totally unethical and cost us time and money... Please read below, this is not the first time this has happened,, Dealt with Ben the manager. If he does this what are the staff like ?
To Colin, We didn’t re sell the property, unfortunately for ourselves and you the vendor re sold the property privately and we did not receive any monies what so ever on this sale.
You contacted the manger Ben whilst he was on Annual leave and a member of the team contacted you back. Again we couldn’t give you any information as the vendor didn’t let us know about the private buyer until we heard from the solicitor that she had sold privately and withdrew the contract.
We wish you all the best in your search.
Negative experience: BE AWARE ON THIS ESTATE AGENT, NEVER RING YOU UP , LIE TO YOU, STRING YOU ALONG FOR WEEKS TO FIND OUT SOLD PROPERTY TO SOMEONE ELSE Ben the manager
Mr Day,
St Quintin Property Group explained to you and updated you over the two weeks. In week one we called you at least 8 times and explained to you that there was more than one vendor and all parties had to agree to the offer. In that period we had another offer from a cash buyer which we told you about. By law we have to put every offer forward to the vendor whether it is 50% of the asking price or over the asking price we put every offer forward. We explained you can increase your offer which you did but unfortunately so did the cash buyer. The vendors decided to go with the cash buyer as they believed they were in a stronger position.
We as an agent have to get the best possible price for a vendor and be completely honest. We understand you are disappointed however how would you react if we sold your property and didn’t put all the offers forward, and lost you money as you already had an offer from someone else on the table.
Whether the offer was £10.00 more or £10,000.00 more that is your money and only fair we put this forward.
We did return your calls however stopped after you started swearing and threatening a member of staff.
We do hope you all the best in your search.
Negative experience: I can't say I am surprised that the flat I was interested in renting has been on the market for 2 months. I first called to speak to someone at 12 noon today. I was told the lettings manager was on the phone. I called again at 12.45pm - and was told she was STILL on the phone! But that he, Lucas, would make sure she would phone me a.s.a.p. It is now 4pm and I give up! A lack of 'service' like this is what is turning the U.K. into a third world country. Estate agents like these really should travel to the Far East to understand about service and efficiency. (I pity the poor owner of the flat in question).
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