Burns Hamilton

Positive experience: As a Director of Clifftops Boscombe Management Company with especial responsibility for Building management the increasing legislative and financial pressures have become noticeable year by year. It is essential therefore that the Board receives clear and up to date reporting in order that finances might be monitored and spent wisely. We have for a number of years worked with Burns Hamilton and have developed sound working practices and this particularly with the Finance Department. It is much to their credit, and particularly with our Senior Accounts Manager Linda Cox, that we present our audited annual report in a form Owners both understand and feel able to question. The strength of our relationship is regularly proven as I seek clarity or advice whenever help be required. This quality of service is much appreciated.

Fantastic experience: I just had great service from BH, i didn't catch their name but they helped walk me through my service charges when i was so very confused. So grateful

Fantastic experience: Anita at Burns Hamilton has been a fantastic Property Manager. She has dealt with a few issues for us. Anita is always very efficient at responding to emails/queries and any problems we have had and cannot thank her enough for her recent help. A pleasure to deal with. Thank you.

Fantastic experience: Property Manager, efficient, competent and precise.

Fantastic experience: First time using their Lettings and very impressed. They always got back to me quickly to answer my queries and were always friendly. Thank you :)

Fantastic experience: Best project manager we have ever had at Stour Gardens

Fantastic experience: We moved to Burns Hamilton following the collapse of our previous managing agent now involved in a major fraud investigation. It was a tough time for us and BH helped see us through this and since Anita has become our Property Manager we have had an excellent service from them. She is a lovely person to work with, always kind and reassuring as well as efficient and knowledgeable. Our queries are dealt with promptly and the property is well looked after in her hands. Thank you Anita for your support and encouragement.

Fantastic experience: Great service from Elysia.

Fantastic experience: Good company, very diligent at the moment to address any concern about your property. Excelent staff. I recommend them if you are looking a company to look after and admin you building or any property.

Positive experience: Always willing to listen and give constreuctive advise

Positive experience: Respond promptly & deal with issues as quickly as they can. Have had contact with Ryan, Barbara & Claire recently & have all been friendly & very helpful

Fantastic experience: Good service and clear communication. We are kept regularly updated on matters affecting the property and any works being carried out. A positive experience overall. Thanks to Anita our property manager for prompt communication.

Negative experience: I viewed the property I am in on April 10th last year and I have attached the video i fortunately recorded at the time of the viewing. My estate agent from Burns Hamilton, Oksana, who 'no longer works for them' as of this year, can be seen clearly preventing me from viewing the bathroom fully. If I had, I would have seen the attached photo - a crudely made sign from the previous tenant saying 'don't flush toilet paper down the toilet'. I was purposefully prevented from seeing this by Burns Hamilton, and they only told me AFTER I had paid the holding deposit that the toilet did not allow for toilet paper. I I wish i could say that is where the farce and abuse ended but that was just the beginning. All I have done is exercise my rights as a tenant and I have never faced such hostility, cruelty and harassment than that of the land lady the represented, who currently is staying in a hotel and spa in Scotland. Since I moved in in April: The toilet was never fixed and I have proven it was a known issue they covered up. Apparently they are sad they 'couldn't live up to my expectations'. I would argue the law and regualtions are not expectations they are democratic demands. Where is the justice? I had rats for 9 months. As in I reported it (they were coming through a giant hole in kitchen that the washing machine was halfway slumped into) and it took them NINE months to actually treat the problem. The landlady got her ex partner (who bragged about previously having lived at my residence with my landlady) to fix fire doors issued under a level 2 hazard notice from the council. Instead of installing the door correctly, my landlady instructed him to take covert photos of my flat which he then sent to her so she could make a malicious referral to social services. I have attached that email so you can imagine how violated I have felt. I have applied for an RRO under the grounds of harassment and yet Burns Hamilton, despite being fired by my tyrannical landlady, refuse to supply me documents that I am legally entitled to. This has been the most degrading and abusive experience I have ever been subjected to and at no point have Burns Hamilton even attempted genuine repair. They have had the opportunity to do the right thing the entire time so I tell this story to warn others so they need not go through the same disgusting treatment. I lived in London for 15 years and I have never encountered such a disregard for a tenants safety and dignity or just the law or humanity in general. Im autistic (not a learning disability) and all I have been is honest and operated in good faith. We deserve better than this.

Fantastic experience: I have had the pleasure of dealing with Ellie Glanville, and the service she has provided has been nothing short of outstanding. Ellie is extremely efficient, professional and helpful, always responding promptly to emails and phone calls. Any task or query she has said she would look into has been followed up and dealt with quickly and efficiently. Her excellent communication, attention to detail and commitment to providing a high level of service have made the whole process extremely straightforward. I would have no hesitation in recommending Ellie and would like to thank her for all her help and support.

Fantastic experience: Good company, excellent communication and I received great help from the finance team.

Fantastic experience: Burns Hamilton are an excellent ,professional and knowledgeable Property Management Company. We have been with them for more than 30 years which is proof of how very satisfied we are with their service. Long may it continue. Andy Thorn is our Personal Senior Property Manager . He is a perfectionist and is excellent in dealing with anything that needs his attention immediately. Thank you Burns Hamilton. Moira

Fantastic experience: Andy @ Burns Hamilton is quick to respond, gets our queries dealt with professionally and is super helpful, polite and efficient. We will continue to have BH on board as our Management co. Invoices are received in plenty of time to pay . I have really noticed an improvement since Andy has been there.

Fantastic experience: Our Managing Agent, Andy Thorn, is a joy to deal with - prompt and efficient, with a great sense of humour. I have also had good experiences working with Jacob Shepcar in Finance - always helpful.

Fantastic experience: Had great service from Ellie. Helped sort our issue in a professional and timely manner. Always kept us updated with the progress. Highly recommend

Fantastic experience: Ellie has been very good to us. Very professional and always makes sure we understand what is happening

Fantastic experience: Recently moved into a property managed by Burns and have been really impressed by how quickly they've responded to any queries or issues we have had. Great work.

Fantastic experience: Excellent communication, really quick to act when you have a problem.

Fantastic experience: Moved to this company after a previous company exploited and lost our money. So much better, transparent, clear communication. Really happy with the service.

Fantastic experience: Fantastic experience dealing with the property manager and clear advice from the finance team. Would recommend.

Fantastic experience: Burns Hamilton run a very efficient property management service that I have been using for over 15 years. I currently have the pleasure of working with Ellie Glanville as our property manager. She is extremely competent and knowledgeable in this role and makes the day to day management of our blocks hassle free. Response times are great and I would wholeheartedly recommend her.

Fantastic experience: I had an issue with my Sky signal, after having a Sky engineer check out the Sky equipment. It was discovered that the issue was with the flats side of the signal receiver. On contacting Burns Hamilton, they had an engineer out the following day, in which he had to order a new part. This was fitted within two days. Many thanks

Fantastic experience: Helpful and friendly service from Ellie Tripp. She was quick to respond, kept me updated and made everything easy to understand. It’s refreshing to deal with someone who genuinely takes the time to help. Thank you, Ellie!

Positive experience: I run the Resident's Association for a block of 16 flats. Burns are our managing agent. I have found the support & advice they've provided on a multitude of different matters over the years to be very helpful which ensures the smooth running of our block.

Fantastic experience: Great service

Fantastic experience: Burns Hamilton has been a fantastic property manager. They’ve got great customer service and have come back really quickly whenever I have a query. The common areas have been kept super clean and tidy, it feels like they really look after space rather than just managing it.

Fantastic experience: Attention Sonia in Credit Control. Sonia thank you so much for everything you've done regarding my service charges it really has been is a difficult time for me as you know with my health diagnosis last year. The support and help that you've given me during this difficult time has been outstanding and as you can imagine every little helps when dealing with outstanding balances. However you've managed to support me, help me and work with me to ensure everything works out. Thank you very much for your help you are credit to burns Hamilton. Thank you very much Sonia. Natalie Tredinnick

Fantastic experience: Ryan at Burns Hamilton has been helpful, efficient and acted quickly to resolve the issues raised.

Fantastic experience: Very good, professional and friendly attitude. Prompt answers and advice given. A great help for the Directors and tenants.

Fantastic experience: The service received for Natasha and her team has been exceptional, prompt response to email and messages left. Extremely proactive.

Fantastic experience: Staff at Burns are friendly and very knowledgeable. I had a query about our service charges and heard back very quickly.

Fantastic experience: Easy to deal with and a friendly team

Fantastic experience: Great service - they deal with any query very quickly and professionally.

Negative experience: Horrible staff that dont care about the job. Karolina thinks she too good to work there and does as little as possible, whilst using the company accounts like a dating site. Prides herself on being a gold digger and was sacked from her last jon for sleeping with clients. Ria the director is too busy with her privet coffeeshop to answer the phone. She also takes an active role in trying to get married members of staff to cheat on on their partners. Abi is although shes only been there a short time as soon come to meet the shocking standards of burns Hamilton. If you actually want tenants in your property or a management company that care about the tenats then please go elsewhere

Fantastic experience: Since becoming our Property Manager, Elysia Wyatt has been nothing but outstanding in the support she provides. She is very efficient and always does what she says she will do. There is never a need to be concerned or to chase up on anything. I feel very confident in her.

Fantastic experience: As a Director of a Right To Manage company ("RTM") of a building containing nearly 30 flats in Westbourne in Bournemouth, my very positive experience of / dealings with Burns Hamilton have essentially been person-specific - to Ryan Fenton. I highly recommend Ryan as an excellent Senior Property Manager. Particularly if you have a property in which myriad / various issues arise and which you need managing pro-actively, diligently, efficiently, and effectively, then you should request Ryan. He responds to queries and deals with issues arising quickly, informatively and effectively and is at all times courteous and professional with Directors, Leaseholders, Tenants and other professionals or contractors with whom he deals with on the RTM's behalf. Stacey Bell also deserves a mention for her efficiency on the administration side of the business.

Fantastic experience: Always very professional and knowledgeable. With changing laws etc I find them very good

Fantastic experience: We were sadly a victim of a fraud in Bournemouth by another Property Management Company . Burns Hamilton were recommended to us and we contracted them a couple of years ago . Natasha , our Property Manager at BH , is extremely professional , knowledgeable and always available for advice and guidance .I cannot recommend her enough If your considering a Property Management Company I suggest your contact Burns Hamilton for a quote Tony Hill Director Waves Freehold Bournemouth Limited

Negative experience: apparently amazing to rent through but i live in one of their flats and dealing with this useless company is beyond frustrating, I have had no hot water for ten months, persistent mould and have mentioned it countless times I am now having to move out early because of these borderline unliveable conditions. The reason the people that rent through them say such positive things is because they downright ignore issues and don’t charge them the fees that they should be. If i could rate zero stars I could.

Fantastic experience: Very polite and on the ball.

Negative experience: Genuinely the worst service I have ever had the misfortune of using. Charging myself and the rest of the flats in my block an extortionate amount of money for services we do not need, are inappropriate or non existent. I had a leak through the ceiling in the middle of the night and tried calling the out of hours service which didn’t work (despite being very clearly on my service charges). I was then advised we don’t actually pay for this service? We’re paying for grounds maintenance despite having no grounds to maintain! a complete scam of a company, charging us ridiculous money and not even maintaining the property whatsoever. AVOID UNDER ALL CIRCUMSTANCES

Negative experience: Endless problems with Burns Hamilton , they have increased our service charges to ridiculously high amounts, they always seem to collect the most expensive quotations for any work needing doing, and try to over sell us on works that are not necessary. Our yearly finances are not specific and do not add up. We will be leaving this management company very shortly as they do not have our financial interests at heart. I've lived in this block for 15 years and they have been the worst management company we've ever elected.

Fantastic experience: A professional service from professionally qualified personnel. Why go anywhere else.

Negative experience: My friend is being bullied in one of your properties and youre doing nothing to prevent it.If you email me ,we can chat about this if not,i will take the matter further on her behalf.

Negative experience: Awful customer services for owners and tenants. Poor communication, I would avoid at all costs.

Negative experience: I've not lived at my current property for much more than a year and have already experienced years worth of issues with Burns Hamilton. The speed at which they reply isn't good enough, 2-3 days on average. There's major problems with the roof in our building which has caused water to enter the property, severely damaging the structure to the wall inside the property as well as removing all paintwork in its path, and after advising them of the issue on February 1st 2025, the issue is still not any closer to being fixed as of 21st January 2026, so nearly a whole year with just tiny patch 'fixes' which haven't improved the situation in the slightest. I understand Section 20 works take a while to get put through but the time period of getting jobs quoted for took months, something that shouldn't take more than a few days tops and has massively delayed the works even further. Scaffolding has been up since early 2025, so again nearly a year, without any issues being fixed which makes the building look an eyesore. I was assured the roof would undergo a permanent fix early January 2026 but the roofer has attended the issue at the property once and has since not returned for over 2 weeks now. Interior wall damages in the communal areas also haven't been fixed despite letting them know on multiple occasions. Over £2,400 a year in maintenance fees doesn't even get the exterior windows cleaned, and they charge extortionate admin fees on top to process simple requests. Embarrassing and unfair service from Burns Hamilton.

Fantastic experience: The team at Burn Hamilton have provided excellent service for decades. They have extremely high standards in securing tenants and are proactive when issues arise. Our property manager Olivia is exceptional and proactive in assisting us with property advice and has great knowledge of the local market.

Fantastic experience: Great experience working with Burns Hamilton! I rented out my apartment six months ago, and everything was handled efficiently and with care. Oksana was professional, communicative, and very supportive throughout the process. I highly recommend this agency for anyone looking to rent or manage their property.

Negative experience: There is clearly a tie in with Tiger Investments and I would strongly recommend avoiding buying any leasehold property with one as the Freeholder and the other as the managing agents. As a leaseholder you are nothing more than a cash cow and the fees that Burns charge are totally out of kilter with the quality of the service they provide. Given the fees they charge, their properties should look like palaces but sadly their chosen contractors are too often third rate and as a result the properties look shabby and neglected. Burns don't like it when you challenge their fees and will do everything they can to bully you into accepting them no matter how extortionate - such as a £2500 bill for electricity for three light bulbs in a common hallway. But if you stand your ground they will give in - I would also recommend seeing every invoice you can - you only have a narrow window to do this once the accounts are published so I would recommend getting onto it asap. Pictures are of a wall that Burns got "repaired" and charged leaseholders £2,000 for.

Fantastic experience: I was a leaseholder of a flat managed by Burns Hamilton. When it came to selling my flat, Burns Hamilton was there every step of the way including helping me getting a Deed of Variation. Thank you Stacy and David and the team!

Fantastic experience: We have been through many management companies in Bournemouth and Burns are by far the most provisional and proactive! Ryan who we mainly deal with is very knowledgeable, approachable and a credit to Burns Hamilton nothing is ever a problem and any issues we have are dealt with swiftly..

Negative experience: Staff are very unprofessional and disrespectful to locals

Negative experience: Treat local tenants horribly and have no respect for the public

Negative experience: We're purchased property in June 2020, which was built and managed by Primetower. Later in 2022 the management was transferred to Burns Hamilton, along with certificates and warranties. We're in 2023 and right before exchanging our contracts with potential buyers and completion,which is set for mid march 2024. Couple of inquiries came up from the Buyers, which are very specific and we don't have unfortunately any of the documents ourselves, things that are management company obligations. However the process is nothing like you would expect. The first thing is that Burns doesn't even reply to any email unless you pay them a fee. Here is their response: Our fee for looking into and answering the enquiries raised is £96.00 including VAT. The fee is not even specific service, meaning as per specific certificate, warranty or for providing value to your case. No, we need to pay them so they can reply to our emails. So far that doesn't look great, since we're stuck at this stage, but this review is for everyone that deals with this company as your management company. Don't expect anything from them unless you pay them a fee

Fantastic experience: Really great experience letting our property with Burns Hamilton, really professional, smooth process and confident about our new tenants!

Negative experience: Hard work when you’re trying to sell a flat. No help at all

Negative experience: As a hard word working, honest, professional person I found this company to be conniving. When I bought the flat nearly 5 years ago, the developer had the freehold (Tiger Investments) and were managing the property at a subsidised rate. The management was then taken over by his sister's company, Burn's Hamilton whereby the service doubled overnight along with works that should have been corrected by the freeholder prior to selling off all the flat's. Dealing's with this company were extremely stressful. The only positive interactions we had were with Donna. Tiger Investments and Burns Hamilton should be given a wide birth.

Negative experience: They appear to charge extortionate maintenance prices, I personally would not buy a property with this company as the maintenance people this is my personal view I'd avoid at all cost! Roslin Hall Manor Road Bournemouth residence lives are allegedly made a nightmare by the maintenance prices. PLEASE BE WARNED.

Fantastic experience: I would like to commend Ryan Fenton, Property Manager at Burns Hamilton for his service, which I have always found to be professional, efficient and empathic. In my various dealings with him as a client property freeholder, I have found him to be constructive, sensible, knowledgeable, open and honest and in no way dismissive of any query or call for his help. He has been consistently informative and proactive and this has been both invaluable and reassuring. I would like to thank him very much for his service to me and wish him well in his career.

Negative experience: If you're a landlord or freeholder I wouldn't spend your money with this company. Emails about essential property maintenance go unanswered and ignored. I'm having a very frustrating experience.

Fantastic experience: Burns Hamilton has been my letting agency for a few years now and have been prompt and reliable when dealing with any of those issues that crop up in every tenant's life. Although I am currently out of the property market (supporting relatives) - if I return to rented accommodation, I'd be very happy to work with them again.

Fantastic experience: Good people and very efficient.

Fantastic experience: Ryan was incredibly helpful, going above and beyond the "bare minimum" I initially expected from a management company. Got our difficult problem sorted within a day :-)

Negative experience: Terrible! Over charging, over estimating and do not deal with problems at all. Just get fobbed off and lied to constantly. Services charges have gone through the roof with all sorts of new charges that never get explained, and when asked just get ignored.

Fantastic experience: Ryan and Donna are managing a big project at the building we live in and are always quick to respond. Makes a change from my previous experience with other managing agents!

Fantastic experience: Ryan has taken the service from a 1 to a 5 - thank you! Super helpful and professional ✨

Fantastic experience: We have been dealing with Rasa Mestre at Burns Hamilton for a few years now, she is extremely efficient and helpful, nothing is too much trouble, would highly recommend.

Fantastic experience: Rasa is brilliant, giving 5 star service and is the real star of Burns Hamilton. Everything is dealt with very efficiently. Rasa responds quickly to all email communication, is proactive and ensures all major works projects run seamlessly. Thank you Rasa!

Positive experience: I have been dealing with Rasa for over a year now as a Director of a block of flats where I have lived for a long time. I have always found her most helpful in dealing with any issues regarding the property and any problems are resolved in a friendly and professional manner.

Fantastic experience: Great professional company. I have used them for many years. As a land lord I am able to leave everything to them, they always act in a friendly prompt way. The guys and services that do all the repairs etc never overcharge and do a good job.I have always been very satisfied Particularly Olivia and Sian look after my interest in a very professional way

Fantastic experience: Since we moved to our new home with burns the lettings team have been fantastic very helpful and made such a stressful move so much easier always keeping us informed and very efficient with everything highly recommend if you see a property thats in ur price range and burns Hamilton are the agents go for it. Also Olivia Phillips-Timlin who is part of the lettings team has been amazing since the start of the process of moving in Olivia has always been very helpful and very quick to respond and always provided any information we have needed and still a year later Olivia has been on hand to help with our tenancy renewal and sorted everything out very quickly. Great team.

Fantastic experience: After several bad experiences with Managing Agents we went to Burns, before they became Burns Hamilton. Withb the change came Ryan Fenton and his PA Donna Vernam. They are each excellent in their own right but together they make an incredible team. All the adjectives apply! In no particular order; pro-active, efficient, knowledgeable, communicative, super-professional, empathetic and a pleasure to deal with. David Bournemouth

Fantastic experience: I have used a few agents in the past but Burns Hamilton have topped all expectations. Their professionalism and proactive attitude sets them above all other agents. I want to say a special thank you to Sian, Olivia and Lisa in the lettings team for doing a fantastic job. I highly recommend them to anyone either looking at switching agents or those that are new to being a landlord. Thank you for all of your hard work

Fantastic experience: As someone who has had regular dealings with Donna over the last 9 years and more recently Ryan, I can honestly say they are an excellent team, always friendly, extremely efficient and conscientious. I would never hesitate in recommending them to anyone.

Positive experience: Ryan and Donna are a great duo, they've rewlly helped get our building back on track. We had a few property managers before Ryan, but he is by far the best. Most accommodating, knowledgeable and patient, Donna is his secret weapon and ensures everything is followed up and ticked off.

Fantastic experience: In the two years I’ve known and used Burns Hamilton I’ve found them to be courteous and upfront with anything I’ve asked them.

Positive experience: I have had excellent communications with both Ryan Fenton and Donna Fenton from Bournemouth. Both are very knowledgeable and provide a professional service. Would highly recommend them.

Fantastic experience: Ryan and Donna are very approachable and professional. They respond to queries and share their expertise freely.

Fantastic experience: As a director/flat owner of a private residential estate,I can,without a doubt,recommend Donna and Ryan for their service to us.Donna most efficiently and speedily handles our queries.Ryan steers us through the ever increasing bureaucratic waters with great efficiency and understanding even when our challenges need hard research and support.

Fantastic experience: The team at Burns Hamilton are always really helpful, especially Sian, Olivia, Richard and Lisa who I am often in contact with. They are very quick to come back to me with any queries I have. I couldn't recommend this company highly enough.

Fantastic experience: Thank you to all the staff at Burns Hamilton especially Lisa,Sian and Olivia for all your help over the past 12 years, you have been absolutely brilliant!

Fantastic experience: We have had a few managing agents that I would absolutely not recommend, so Ryan and Donna were like a breath of fresh air. We have had excellent service from both of them. Ryan is both professional and easy to communicate with; he has answered various issues arising as well as dealing with residents queries efficiently, giving sound advice. We are different to other flats and they both understand their clientele. Ryan and Donna are great at communication and we get a response very promptly with any information needed. Donna chased an issue and without her, we may still be waiting! They are a fantastic team and I wouldn’t like to work with anyone else to be honest. Thank you both for your commitment.

Fantastic experience: Rasa is our residential block manager and we can honestly say she is the very best of all the previous managers we have had even remedying their shortfalls. She is alway prompt contacting us with answers to any of our queries we have encountered and has above excellent customer service skills. She displays a friendly outgoing nature when speaking on the telephone or on her visits to our apartment block. Rasa took the time to introduce herself and her new assistant personally when Rasa visited our apartment block. We are sure that the management of our property is in safe hands with Rasa. We could not be happier with her support and excellent communication skills thank you Burns Hamilton

Fantastic experience: I have been involved in property since I left school, having a wide range of lets,student lets, new builds and conversions over the last 35 years. Throughout those years I have worked with nearly all of the managing agents in one form or another in Bournemouth,Poople and the surrounding areas and have found that Ryan Fenton and Donna Vernam of Burns Hamilton have been by far the most helpful, useful and most responsive team to date. I cannot praise their work enough, suffice to say I would wholeheartedly encourage anyone looking for management services to seek them out. A breath of fresh air!

Fantastic experience: I usually deal directly with Rasa Mestre. She's extremely professional and always very helpful no matter what the issue. My experience with Burns Hamilton has been very positive.

Fantastic experience: I have known Rasa for sometime, in my capacity as a Director of the Freehold company for a property where I own a flat. I managed the purchase of the freehold interest for all leaseholders when it was offered and appointed the managing agent to deal with all subsequent management issues I have always found her competent, dealing with all matters that arise for the Managing Agent, in a friendly and knowledgeable manner and without delay. She identifies when reference to the Directors is required and is constructive in her approach, but is also happy and competent at dealing with matters personally when that is appropriate. I have no reservation in recommending her for such work. Rod Carter MICE

Fantastic experience: I would like to commend Rasa from Burns Hamilton, for her absolute dedication to our building management. Her efficiency and professionalism when dealing with some recent structural issues and helping to guide the project to a finish is greatly appreciated. Since she has taken over management for us, she has improved the day to day running and general organisation of our property, giving advise and guidance when needed and checking that any actions required have been completed. I genuinely feel she cares about our building and all of the residents too. Highly recommended.

Fantastic experience: I want to express my appreciation for Rasa Mestre at Burns Hamilton. The dedication to her role and warm personality have made a significant impact on the happiness of myself and others in our building. From the start, Rasa’s caring demeanour and sense of humour made me feel comfortable contacting her with any issues or enquiries I had. She consistently goes above and beyond to promptly address our needs, leaving no request unanswered. What truly sets Rasa apart is her exceptional problem-solving skills. She remains calm and composed in challenging situations (and we’ve had a few), finding the best solutions while maintaining her friendly approach. Additionally, she possesses extensive knowledge of our building’s systems and facilities. Her expertise makes her an invaluable member of the Burns Hamilton team. In summary, Rasa is an outstanding individual who delivers exceptional service with a genuinely friendly attitude. Myself and the rest of the residents hope we have the pleasure of dealing with Rasa for many years to come.

Fantastic experience: Ryan and Donna are a really great team with seamless actions and fast response to problems. Their knowledge of the industry is extremely comforting as it can be a minefield of rules and regulations. Many thanks for looking after us so thoroughly.

Positive experience: Just thought I should share my views on BH , especially Donna & Ryan who look after our account. It is a difficult profession to be in “ property management “ but I find both Donna & Ryan , helpful, quick to respond and deal with queries that arise promptly. As far as I am concerned they are on “ the ball” … thank you.

Fantastic experience: I am Chairperson of three blocks of flats, and I can honestly say that during our time with Burns Hamilton we have had excellent service from Donna, who is extremely friendly and very helpful. Ryan is our fourth agent, but I have to say the professional, friendly service we receive is by far the best, please don't change a winning combination of Ryan and Donna as noone else would match up to their brilliant service. I cannot fault them, as they are always there to answer any questions or concerns I may have. I cannot praise them enough.

Fantastic experience: Rented with them for 6 years now. 3 years in my current property. quick communication if needed and always willing to help with anything. Couldn't ask for better letting agent.

Fantastic experience: I’ve been renting through Burns for 12 years now (in the same property) and I have a positive experience with them. Communication has always been great and if there is a problem in my flat, they arrange it to be fixed quite quickly - I think it’s been working really well between myself, Sian (from Burns) and the landlord.

Fantastic experience: Lisa was great with the viewing and helping us go through the start of this journey for our new house

Fantastic experience: Superb service. Patient, polite, professional and first class advice. Thank you Sian. Thoroughly recommend.

Fantastic experience: I've used them for renting out my flat for a few years now. Excellent customer service. Efficient, easy to contact and extremely reliable. Thank you to Olivia and Sian especially.