Whites Estates

Unit C, Citrus House, 602 Wimborne Rd, BH9 2EN, Bournemouth

Whites Estates is a family-run, independent property management and letting agency based in Bournemouth, providing services across the South Coast. Established in 2012 by Lee White, the company has built an excellent reputation for its warm and honest approach, dedicated to delivering exceptional service for both landlords and tenants.

Our offering for landlords includes a comprehensive fully managed service, where we take care of all details, from marketing properties to selecting suitable tenants. Led by a director with over 40 years of experience, we ensure clear and constant communication throughout the entire process, making sure you are always informed and supported.

For tenants, Whites Estates offers a wide range of properties, from studios to family homes and HMOs. With daily updates to our online portfolio and presence on leading platforms such as Rightmove and Zoopla, we are committed to helping you find the perfect home. Our team is here to provide personalized service and a pleasant experience.

Furthermore, Whites Estates is proudly accredited by regulatory bodies, ensuring that both landlords and tenants receive high-quality assistance and professional standards. Contact us today at 01202 521466 to discover an unparalleled property service experience in Bournemouth.

Opening hours

  • sunday: (closed)
  • monday: 9h-17h
  • tuesday: 9h-17h
  • wednesday: 9h-17h
  • thursday: 9h-17h
  • friday: 9h-17h
  • saturday: (closed)

Photos of Whites Estates

Whites Estates

Whites Estates: Reviews

4.7/5 (97 Reviews)

Reviews are the opinions of their authors. We do not verify that the author was a customer.

Reviews on Google

4,7 out of 5 from 97 reviews

Francis Ashling Published on Google

Fantastic experience: Bill and Claire managed our sale efficiently and effectively and managed our expectations very well. It was a pleasure to use them.

Elison Thome Published on Google

Fantastic experience: The team were exceptional, delivering a truly person-centred approach while offering outstanding support. They made the entire process run smoothly and efficiently, ensuring a positive experience from start to finish.

Phillip Chuck Published on Google

Fantastic experience: This was my second experience of utilising Bill’s knowledge and expertise of the local market. Nothing was too much trouble for him when called upon and and I would strongly recommend anyone thinking of moving in or around the Bournemouth area to strongly consider, Whites and in particular Bill Atherton to undertake such a move. I never got to meet his colleague, Claire, but all correspondence via email was always swift and professional. Great team!

Bryan Fagelman Published on Google

Fantastic experience: Bill and Claire were brilliant in getting viewings for our flat and when the offers were made, they were very efficient in getting the sale completed as quickly as they could. Would definitely use again.

Les Bunce Published on Google

Fantastic experience: Claire Harris and Bill Atherton sold a rental property for me. They were both excellent, especially on communications. I dealt with Bill more and he was very determined and spent time working with the purchasers to ease the sale

sandra marriott Published on Google

Positive experience: White is good very help.

Emily x Published on Google

Fantastic experience: I had a very positive experience with the way the property was managed. Throughout my tenancy, the property was well maintained, and any issues or repairs were dealt with promptly and professionally.

Melissa Johnson Published on Google

Fantastic experience: Buying our first home I was extremely nervous bill and the team made me feel so at ease and couldn't have helped me more. Very grateful to them for making the experience stress free and enjoyable

Susan Voller Published on Google

Fantastic experience: Extremely helpful and professional. Great communication made our purchasing journey easy. Lovely people

Brian Smith Published on Google

Fantastic experience: It is that personal touch that makes Whites excel in their field. They respond to any matters that may arise and deal with it in a professional manner. Wouldn't hesitate in recommending them

Linda Carroll-Doggrell Published on Google

Fantastic experience: Amazing letting agent support for a 5 bed property for 7 years and great advice with attention to detail. Maddy is a super star!

Gail Fenton Published on Google

Fantastic experience: Whites handle all of our lettings. They always keep us informed and they have found us the right tenants.

Małgorzata Elżbieciak Published on Google

Fantastic experience: A huge thank you to Bill and Lee and whole Whites Estates Agency for all their help with purchasing our new house. They truly went above and beyond throughout the entire process. They always kept us updated, answered every question, and made sure everything moved smoothly and stress-free. Their care and professionalism made a real difference. Would I recommend Whites Estates ? Absolutely yes — without hesitation!

Toby Hillier Published on Google

Fantastic experience: Legends! The team at White’s Estates have been absolutely amazing from start to finish, especially Ann. Within just a week, I was in a new place, and I can’t thank them enough. From the very first viewing to being there with me every step of the way, Ann’s support and professionalism were outstanding. I really, really appreciate everything she and the team did for me. Highly recommended!

Plamen Denev Published on Google

Negative experience: I have been their tenant for four years, during which I have seen a systematic agenda to lie, cheat, deceive, and extort. From the beginning with their adverts, where they say the property is newly renovated, except maybe this was true 10 years ago, to the end with the deposit, it's all lies, bullshit, and theater. They present it as legitimate through bureaucracy, procedures, and landlords. The landlord has hired them to do all the work that they keep saying they are always going to the landlord for. Always pushing for renewal of contracts with higher price, even when your contract is neither close to ending, nor you need a new contract. Always trying to lull you into agreeing, saying everything is ok, it's just standard practice, no need to worry. I was hoping it will all end when I move out, but I was very badly wrong. I'm fighting to get my deposit back. I moved out at the end of June, and from the way they were setting things up, and how things started to go, I started to get a very bad feeling. They have been scheming again in order to take nearly all of my deposit. After waiting 26 days, they came up with a fabricated set of charges, based absolutely on no grounds. Similarly with my other three housemates. I knew they will try to take some money, so I made sure there is nothing that they can hang on to, but they have exceeded all my expectations. They came up with a very large amount on made-up claims. They have provided no evidence of difference between the condition before and after, which would warrant the claim, because it does not exist. Almost all claims are false or not resulting from my tenancy, and if there is anything true, it should fall within fair wear and tear. I also made sure I am present at the final check out and handing over of the property, in order to discuss any issues they might want to raise. But they wanted me to stay outside the house. At the end they said everything looks ok. When I asked for confirmation of return of my deposit, they said the office will decide. A stark contrast from my previous move-outs, where someone comes, I give keys, they check, everything looks good, I get my deposit in few days. What is even more insulting, brazen, and absurd, is that they know that I have taken good care of the property. Throughout my tenancy I have even repaired things at my expense, because they would refuse to cover even the materials. I have left the property in better condition, than how I have received it. Getting into the details of each claim would be too lengthy, but as an example, they know that I'm the only person who have been cleaning the walkway, and maintaining the garden, and of course I left it in a good condition, yet they want to charge me for it. I have explained to them how every claim is baseless, and I can support almost everything with evidence, and have asked for the full return of my deposit. They are ignoring all of my arguments, and ask me to make them an offer for how much is acceptable for me to pay. I wish I had taken evidence of absolutely everything, but I just didn't expect that they would blatantly lie. They grossly abuse their unfair advantage in any way they can. Tenants agree to anything because of fear of retaliation. They don't want to risk having to move out, and they would not even submit a negative review on the internet, because they depend on them for references. Because I suspected this will happen, I asked a previous housemate what happened when he moved out. They charged him £150 for cleaning the floor, even though he cleaned and mopped it. No checks and balances provided. Later they fabricated them. He said he argued, but eventually he gave up, because it wasn't worth the stress they put him through. And I can say as well, what they put people through, and fighting them is very stressful, emotionally taxing and time consuming. These are heartless people who should not be allowed anywhere near conducting business in the UK. Edit: I got my deposit back. Hold on to your ground and don't submit to the demands and extortions.

Jamie Sullivan Published on Google

Negative experience: A wholly unpleasant experience having to deal with Whites as tenants in a rental property. It didn't help that they were also trying to sell the property on behalf of the landlord so were always acting in their interests, and never in ours. We were good, professional tenants that never missed a payment, caused no trouble in 7 years and for the last 18 months had to contend with pigeons living in the roof. The noise and upset this caused us during our son's GCSE exam year was unbearable - not to mention a health hazard (confirmed by a pest controller). Because the landlord was selling the property and we were fed up with the pigeon situation we found another property to live in before we were given notice to leave. This didn't seem to please the landlord or Whites to the degree that despite thoroughly cleaning the property professionally and spending hundreds of pounds in the process, we were offered around £100 of our deposit back and this was after 2 months of chasing it after we moved out. It was claimed we did not clean the carpets, despite the landlord being at the property at the time and meeting the carpet cleaner at the time. (She subsequently phoned him up and verbally abused him but that's another story). The stress this caused us was horrendous. Presumably a ploy to milk us for all we were worth we eventually decided to hold out and supply evidence to the company that were holding the deposit and eventually got over 50% back just after Christmas - 4 months after we had moved out. Not once in any correspondance with my wife did Whites refer to her by her name (either a professional tactic to try and undermine and intimidate or just unbelievably rude), not once did they ever acknowledge making a mistake (such as not forwarding the landlord the cleaning receipts until 3 months later, not including attachments in emails and blaming us for not receiving them, not chasing up things at the landlord's end but pressuring us at our end). Judging by the comments by other aggrieved tenants they aren't likely to here either, just ignore the facts, never apologise and apportion blame elsewhere without taking any responsibility for their actions. It's not in their interests to admit any of this in their reply, so they won't. Reading other reviews I note that some tenants have had a similar unpleasant experience, but unlike them we weren't going to be bullied into just accepting an unfair amount of deposit back. My wife was even advised by Whites that she did not have to be present at the check out viewing which cost us a larger part of the deposit because we were unable to challenge any of the findings. "No evidence of carpet cleaning" was one of the findings which was an outright LIE that both the landlord AND Whites knew was false. "Perhaps you should contact the carpet cleaner to ask why it wasn't cleaned" I didn't have to because I was there. It was never in Whites' interest to be fair to us as they were not only being paid by the landlord to manage the property but as they were also selling it would've wanted to keep the landlord as happy as possible so they could gain their commission from the sale. So if you're a tenant (funnily enough not any positive reviews from them) I would avoid. Life isn't about how much you commission you may earn, or whether you own a house - treat people better. This process was not handled fairly at all - and you know that. We treated you with courtesy and kindness with every house viewing and property valuation you organised as well as every time you came to take photos of the property and yet the way you made my wife feel throughout this protracted process was awful.

Whites Estates
Whites Estates

We are disappointed to read your negative review and wish to clarify a few things. We took over management of your tenancy less than a year ago and throughout this time all maintenance issues that were reported to us were noted and investigated as quicky as possible and in line with standard procedure. Where action was required to rectify issues, this was communicated to the landlord and addressed accordingly.



With regards to the deposit, the deposit release process was carried out in accordance with deposit release regulations and legal requirements. The check out inspection was conducted by an independent third party inventory company. Their role is solely to provide an impartial report based wholy on the condition of the property at the end of the tenancy, and they report only what they observe at the time of inspection. No one has any influence on this as it must be impartial so as to remain fair to both parties.



The proposed claim and deposit deductions were submitted as a claim to the Tenancy Deposit Scheme (TDS) for adjudication as agreement could not be reached in house between the tenant and landlord.



The final amount awarded to the landlord by TDS was determined by TDS after an adjudication as carried out (a full and independent review of evidence from all parties, where judgement is made based on evidence provided and funds are released directly by TDS in accordance with this). TDS works in line with property law, deposit legislation, and government guidelines. TDS’s decision represents a fair and legally compliant resolution of the claim. As managing agents, we have no authority to influence that outcome.



If you are dissatisfied with the adjudication result TDS provides a formal appeals process, you can contact them directly if you wish to dispute their process. We are aware of the funds that were awarded to you by TDS after they reviewed and took into account the evidence which you submitted in support of your claim to the deposit.



We strongly disagree with your indication that the deposit release was handled unfairly or that the outcome may have been influenced by our relationship with the landlord. We have a duty of care to our tenants which we always uphold and the same procedures apply to all tenancies, regardless of whether a property is being sold or retained.

Our obligations to act professionally and in line with legislation remain unchanged at all times.



We are sorry to hear that you felt distressed by the process, and we do acknowledge that deposit disputes can be frustrating however we do not accept the allegations you’ve made as we have only worked in line with legislation.



We do take all feedback seriously and continually review our processes to ensure fairness which were followed in this instance as they are in all cases. Given the nature of your review, we feel necessary for us to respond in order to accurately reflect the factual and legal basis on which tenancy deposit releases are managed and adjudicated. We genuinely strive to ensure that everyone who rents through us has a positive experience, and we are sincerely disappointed that this was not met in this instance. We wish you well in your new home.

Amie S Published on Google

Fantastic experience: Bill Atherton sold our property recently. From the first day until moving in, Bill showed the most dedication, professionalism and commitment and he was at the end of the phone anytime of day & made sure any queries were followed on the day. He had everything in hand, liaising with external contacts involved in the sale to make the process seemless, advising us at each step. Our sale was looking to be more complex, but was made 100% smoother with Bill’s wealth of experience and calm, supportive manner. Bill has a genuine passion for ensuring the best for his clients & this shines through in all he does. I would recommend Bill Atherton at Whites Estates to anyone & everyone looking to buy or sell a property & we would certainly return in the future.

Tara Jhawer Published on Google

Fantastic experience: Rented with them for 2 years and the landlord was excellent. Very helpful and pleasant experience

Charlotte Younger Published on Google

Fantastic experience: Highly recommend Whites Estates/Bill Atherton Sales & Lettings. We purchased a house through Lee and he was fantastic from start to finish. The viewings were not rushed, Lee spent time with us showing us around and letting us get a feel for the house. He accommodated further viewings for us happily and couldn’t do enough to help us when we needed it along the way to completion. We have recommended Lee to family and friends and if we ever move again we will definitely be back in touch. Thank you Lee and the team, from The Youngers

Whites Estates
Whites Estates

Thank you for your 5 star review.

Francesca Sacco Published on Google

Fantastic experience: Bill is very helpful and kind seller. I 100% recommend his services

Whites Estates
Whites Estates

Thank you for your 5 star review.

Brian Habgood Published on Google

Fantastic experience: I used whites estate agents after being messed about by other estate agents. From day 1 Bill and clair was absolutely brilliant from taking the photos to answering calls. Need more estate agents like them .professional service from start to finish Will recommend Whites estate agents in the future. BRILLIANT THROUGH AND THROUGH. thanks again Bill and Clair.

Whites Estates
Whites Estates

Thank you for your 5 star review.

Edward Limburn (EDWODZ) Published on Google

Fantastic experience: My partner and I looked at property towards the end of July and throughout the hole process of buying our first property Bill has been very helpful and reassuring. We are over the moon and would definitely recommend Whites Estates!!!

Whites Estates
Whites Estates

Thank you for your 5 star review.

Matthew Lewendon Published on Google

Fantastic experience: Thankyou very much Bill and Claire for taking us through stage by stage all the buying and selling of both properties in Bournemouth. You guys have made the process very easy for us and weren't just a phone call away but also turned up in person aswell helping with forms and product info etc.... If we were to do this again hopefully we could do business for the second time and find the perfect place as we have now. Many thanks Matt and Alf.

freddy everett Published on Google

Fantastic experience: Very helpful, great Business

William Hill Published on Google

Fantastic experience: I recently sold my flat and used the services of Whites to do so. I have to say that the commitment, patience and professionalism of Bill and Claire throughout this process is something that I can thoroughly recommend. Many larger estate agents would not have given such a personal service and I shall be endorsing this company to others who will be selling their property.

Lois Crispin Published on Google

Fantastic experience: Claire was so lovely when I phoned initially to get a tenant in my flat that I didn't bother ringing any other estate agents! Her professionalism and knowledge really stood out and the whole team dealt with everything to a high standard. Then when I came to sell my flat Bill was very helpful throughout the whole process, always quick to respond to my questions and making the whole experience much less stressful. Highly recommend

Whites Estates
Whites Estates

Thank you for your 5 star review.

Patricia Sullivan Published on Google

Fantastic experience: I have been with Whites since 2014 and have found them helpful, friendly and professional at all times. I rely 100% on their advice about my properties, particularly from Lee, Maddy and Bill and thoroughly recommend their services.

Lee Clarke Published on Google

Fantastic experience: Incredible service from valuation to Completion. I have moved many times and this truly was a great experience. The fees are great value for money and kept informed from start to finish which is always wanted by sellers and buyers alike. Thank you to the team really highly recommended

Peter Rees Published on Google

Fantastic experience: I thoroughly recommend this company for a very friendly and efficient service as regards managing the tenancy of rental properties and for their Sales expertise.

Amy Saunders Published on Google

Fantastic experience: We cannot thank Bill and Claire enough for assisting us with our purchase of a bungalow recently. They were more than accommodating when it came to us requesting MULTIPLE viewings and were great at keeping us updated on the sellers responses to our questions and requests. They were brilliant and just lovely people to deal with. We love our new family forever home. Thank you very much

Adam Langrish Published on Google

Fantastic experience: Bill Atherton has been absolutely amazing. He kept everything on track and was a pleasure to deal with and to buy through. I thoroughly and unreservedly recommend.

Ian Bailey Published on Google

Fantastic experience: Big thank you to Bill and Claire for seeing my sale through to exchange within 10 weeks and with honest regular communication throughout which has always been extremely important to me. Very happy vendor. * * * * *

Andy White Published on Google

Fantastic experience: Having been a long standing landlord with the team at Whites Estates, I can say that they are by far the best I have ever dealt with. Professional, polite and always on hand to help. Cannot recommend them enough. Well done and thank you to all of the team.

Whites Estates
Whites Estates

Thank you for your review.

Defiancehind Published on Google

Fantastic experience: An absolute pleasure to deal with from start to finish. Made our tenancy experience stress free

Elisha Published on Google

Fantastic experience: The communication I received from the moment I first messaged Charley-Rae and until I managed to get the keys to our new property was excellent. Any concerns I had were answered straight away. I would highly recommend using whites estates.

Tony Troy Published on Google

Fantastic experience: Many thanks to Claire & Bill for their help with a difficult purchase. Without their persistence the sale probably wouldn't have got over the line. Much appreciated!

Kirsty Depledge Published on Google

Negative experience: If you are a student looking to rent one of their properties, I really urge you to reconsider. Whites are a team of unfriendly and uninterested agents who simply put; do not care about the tenants living in the properties they manage. Maintenance requests were ignored, safety issues were barely acknowledged let alone dealt with, tenants were left to pay the cost of things that should be the landlord’s responsibility, discussions over deposit repayment were painful and their attitude over the phone was dismissive and condescending. This company may well be good to landlords but as a tenant, they are by far the worst agent I’ve ever rented through. I was at Bournemouth uni for 4 years and not one of my other 3 tenancies left me feeling this bitter or disregarded. There’s really no excuse. I get the impression Whites knows they’re dealing with young people that are at risk of being easily manipulated and influenced and think they can just milk money out of them. Especially with the way they’d backpedal when I’d try to clarify or call them out on things. If all you want is a silver-fish infested flat with leaks in the walls that’ll never get fixed and you’re not too bothered about friendly service, responsive maintenance and fair costs then a Whites property is the one for you. If not, and if you’re a student, I advise you to go for a BU Lettings approved property… or just with anyone else for that matter.

Whites Estates
Whites Estates

We are extremely disappointed to read this negative review regarding your experience with us, especially as this is the first time we have been made aware of the dissatisfaction you’ve described.



We have reached out to clarify the points you’ve raised, and to advise that we have no record of receiving reports of the maintenance issues you’ve mentioned in your review. If you previously reported these matters, we sincerely apologize if they were not addressed. We have requested evidence of this from you RE this to allow us to investigate further, so that we can determine if/why these concerns may not have been actioned at the time. According to our records, all reported maintenance for your property was addressed and resolved promptly. We take pride in our responsiveness to issues and believe our multiple other positive reviews reflect this level of service.



As you have subsequently acknowledged not reporting all maintenance issues to us, we find the claims made in your review to be unreasonable. It is not possible for us to address concerns that were not brought to our attention, and as you are aware, tenants are obligated to report such matters. Holding us accountable for unresolved issues that were not reported does not seem fair or reflective of our efforts to provide satisfactory service as managing agents.



Throughout your tenancy, we endeavoured to deliver a high standard of service, and it is unfortunate that you feel otherwise. To address your concerns, as requested please provide any supporting evidence for the claims in your review, and we will be happy to investigate further.



Regarding the deposit deductions that you have agreed to us, and also to TDS (Tenancy deposit scheme) prior to proceeding, we have checked our records and can see evidence that you agreed to the deductions following extensive discussions regarding this. The mediation process between landlord and tenants also included a reduction of the claim amount which was initially proposed.

Just to highlight, the landlord did not claim for all works conducted at this property in the void period, and fair wear and tear was taken into account before the final claim was proposed to you. The landlord only claimed for items which could be evidenced by comparison between your ingoing inventory report and the outgoing check out report after your vacation from the property. This process is in line with the standard deposit release procedure, and supported by the Tenancy Deposit Scheme.

If you did not agree with the reduced claim amount, you were under no obligation to do so. We only proceeded once all parties, including yourselves, had agreed in writing, which we have a record of and you were provided with comprehensive information regarding the deposit release process, therefore we are unsure why this is being disputed now.



We genuinely strive to ensure that everyone who rents through us has a positive experience, and we are sincerely disappointed that this was not met in this instance

Aimee Evans Published on Google

Negative experience: I had originally written a 10-paragraph-long review for Whites Estates, but I think I can summarise our experience in a (slightly) more concise way. I rented a property through Whites Estates alongside two of my friends whilst at uni and the service we received was nothing short of appalling. Without going into too much detail, throughout our tenancy our health and security was very much at risk and Whites (very begrudgingly) did the absolute bare minimum to help us. I am so shocked at the amount of positive reviews for this company as I genuinely don’t think it can get much worse than Whites Estates. I think that they prey on young people who will easily back down and cough up whatever outlandish costs they throw their way. If you’re a landlord that doesn’t care if the property quite literally caves in on your tenants or if you just really love silverfish for some reason, then this is the agency for you! If you’re anyone else, **avoid at all costs!**

Whites Estates
Whites Estates

We are extremely disappointed to read this negative review regarding your experience with us, especially as this is the first time we have been made aware of the dissatisfaction you’ve described.



We have reached out to clarify the points you’ve raised, and to advise that we have no record of receiving reports of the maintenance issues you’ve mentioned in your review. If you previously reported these matters, we sincerely apologize if they were not addressed. We have requested evidence of this from you RE this to allow us to investigate further, so that we can determine if/why these concerns may not have been actioned at the time. According to our records, all reported maintenance for your property was addressed and resolved promptly. We take pride in our responsiveness to issues and believe our multiple other positive reviews reflect this level of service.



As you have subsequently acknowledged not reporting all maintenance issues to us, we find the claims made in your review to be unreasonable. It is not possible for us to address concerns that were not brought to our attention, and as you are aware, tenants are obligated to report such matters. Holding us accountable for unresolved issues that were not reported does not seem fair or reflective of our efforts to provide satisfactory service as managing agents.



Throughout your tenancy, we endeavoured to deliver a high standard of service, and it is unfortunate that you feel otherwise. To address your concerns, as requested please provide any supporting evidence for the claims in your review, and we will be happy to investigate further.



Regarding the deposit deductions that you have agreed to us, and also to TDS (Tenancy deposit scheme) prior to proceeding, we have checked our records and can see evidence that you agreed to the deductions following extensive discussions regarding this. The mediation process between landlord and tenants also included a reduction of the claim amount which was initially proposed.

Just to highlight, the landlord did not claim for all works conducted at this property in the void period, and fair wear and tear was taken into account before the final claim was proposed to you. The landlord only claimed for items which could be evidenced by comparison between your ingoing inventory report and the outgoing check out report after your vacation from the property. This process is in line with the standard deposit release procedure, and supported by the Tenancy Deposit Scheme.

If you did not agree with the reduced claim amount, you were under no obligation to do so. We only proceeded once all parties, including yourselves, had agreed in writing, which we have a record of and you were provided with comprehensive information regarding the deposit release process, therefore we are unsure why this is being disputed now.



We genuinely strive to ensure that everyone who rents through us has a positive experience, and we are sincerely disappointed that this was not met in this instance

Barrie Cox Published on Google

Fantastic experience: I cant thank Whites Estates enough for all their help during my duration with them. All the staff were very helpful as well as polite I cannot recommend them enough Thank you again to you all for everything Baz

Chel Published on Google

Fantastic experience: Claire was amazing in an emergency lots of help from all the staff

samguitarguy Published on Google

Fantastic experience: Huge thank you to Maddy and Charley-Rae. Looked after me for the last three years. Lightning fast communication, always found great solutions whenever we had problems and operate with a professionalism and warmth which isn’t too common in property. Very grateful and I don’t think 5-stars does them justice to be honest

Lily Wills-Hart Published on Google

Fantastic experience: definitely recommend Whites Estates, being my first renting experience they couldn't have been more helpful. especially charley rae as she goes above and beyond to help and is very kind, thank you so much :)

Kundai Published on Google

Fantastic experience: "Big shoutout to Charley-Rae and Maddy at Whites Estates Letting Agents! They were excellent from start to finish. Very responsive and patient, made the process easy for me. Hats off to Maddy for going an extra mile to ensure we are safe and settled. Much appreciated!!

munashe nhira Published on Google

Fantastic experience: The experience was extraordinary, good customer care , thank you for your tireless support

suganthi selvan Published on Google

Positive experience: Thanks to Maddy for the timely help. She is always reachable and friendly person. Would recommend this agency !

Tony Mosquera Published on Google

Fantastic experience: I have found whites of Bournemouth to be professional and helpful and came to my assistance when I needed there help. I would use whites of Bournemouth again.

Tatiana Avram Published on Google

Fantastic experience: Had a pleasant experience with Whites of Bournemouth . Hats off for Maddy - always ready to help , good cooperation skills, pro active , always quick to answer emails , very professional . Would highly recommend this agency !

Ryan Gold Published on Google

Fantastic experience: Moved in to a new flat in Charminster through Whites recently and the process was smooth - always more than happy to help, went above and beyond and made what can sometimes be an extremely stressful process seamless! A big thank you to Charley-Rae who I predominantly dealt with, extremely professional, kind and always available or would come back to you very quickly if you ever needed anything! 5* star service and would go through Whites again in an instant! A big thank you to all the team!

Angie Edwards Crew Published on Google

Fantastic experience: Great experience leasing through this company! It was a pleasure dealing with them on issues, our renewals and ultimately our contract exit! Big shout out to Maddy :-)

Alexandra Spann Published on Google

Fantastic experience: We have worked with Whites for several years and have been most impressed by their service. Lee and his team are always helpful, professional, quick to react and communicate - and have provided us with great support and guidance through various property and tenant related challenges. We have particularly valued Lee's personal, conscientious and honest approach to our particular needs, which sets Whites aside from other property management companies. We would highly recommend working with the Whites team!

Legi Abraham Published on Google

Fantastic experience: I am very happy with white of Bournemouth agency❤️

Daniel Abutu Published on Google

Fantastic experience: The staffs were very helpful with my moving in

Callum Storrs Published on Google

Fantastic experience: Perfect experience thank you

Ella N Published on Google

Fantastic experience: Amazing service, claire was brilliant ☺️

Ayoola Idris Published on Google

Fantastic experience: Really awesome real estate service agent, they were really of help and personalized. Big shout out to Claire and Maddy of whites of Bournemouth.

Adewumi Yusuf Published on Google

Fantastic experience: I’ve had the opportunity to relate with many housing agents in Bournemouth but Whites of Bournemouth are special. My experience with them is second to none

Evelyn Stephenson-Oliver Published on Google

Fantastic experience: Absolutely amazing experience with Whites of Bournemouth. Our director Lee had great communication and was very attentive with our needs. Would definitely recommend

nancy njogu Published on Google

Positive experience: The agents are very considerate when it comes to deposit re imbursement when your time to leave their premises end. Thankyou @Maddy.

Dave Cole Published on Google

Fantastic experience: I would just like to say if you are thinking of looking for a company to handle your property needs look no further than Whites of Bournemouth. I was recommended them myself by another landlord and have been using there services for a number of years now. I can't speak highly enough of the service I have experienced from day one. A personal touch from Lee initially whenever I have needed and the day to day contact with Maddy who must be the most efficient individual I have come across. Nothing is to much trouble for either of them but Lee you have a real gem in your team! She always deals with any query efficiently and effectively and never leaves you feeling that you are unsure of if it 'is going to be done?' which is a rare thing nowdays I have found! Claire,Jack and the remainder of the team who I have met and dealt with briefly follow the same lead as the Boss and his ever dependable Maddy.

Ken Beaumont Published on Google

Fantastic experience: Always professional and readily deal with any queries that may occur. Would highly recommend this privately owned business where people care about their clients

izzy jazmine Published on Google

Fantastic experience: I’ve been renting a property for a while now and it’s been top notch service couldn’t be any happier. Especially tonight when I came home from work to find I’ve locked myself out and the keys are inside, Maddy and jack couldn't of dealt with it any better. I was very upset to find they were closed and would have to pay a fortune for a lock smith but luckily there was a emergency out of hours number which I got through to straight away ON A FRIDAY AT 6pm, jack rung Maddy and arranged for me to collect my keys at the office. honestly I’m so grateful and couldn’t thank them enough for sorting me out so short notice Thank you Whites Of Bournemouth for your incredible and caring service 10/10 would recommend!!

Geoffrey Allinson Published on Google

Fantastic experience: Whites are without doubt the most efficient and professional agents for any landlord. Visits and reports are detailed with numerous photos and sensible recommendations. Highly recommended

R G Published on Google

Fantastic experience: Kaye and Richard george. Would just like to say what great down to earth ,accommodating and all round professional outfit whites of Bournemouth are.They looked after us (particularly Maddy)for 4years and never failed to answer any problem or query we had during our tenancy and I always got the impression they were working on our behalf unlike a lot a letting agencies who smile falsely at you then throw you out like dirty bath water .Even the owner himself took time to notify me of certain situations that arose .I couldn’t recommend them too strongly to anyone looking to rent in Bournemouth or are looking for someone to manage a house they may be thinking of renting out.

Michelle warmley Published on Google

Fantastic experience: Excellent service throughout the years I Have used Whites to Manage a property let for me, nothing was ever too much trouble and all the staff so very pleasant and very helpful. I would highly recommend this company for any Property management and lettings.

Sue Creed Published on Google

Fantastic experience: An exceptional service provided during the process of finding a tenant for my commercial property. As a landlord, I have had many dealings with agents over the years and can say with confidence that your attention to detail, professionalism and prompt communication have made you stand out as one of the best. From the start of our relationship you demonstrated a clear understanding of my business needs and how they related to the property. Your careful consideration of the space and market allowed for a smooth and efficient process of finding the right tenant. Your timely response to any queries or issues throughout kept me-informed and up to date. Thank you for your fantastic service and I wish you all the best in your future endeavours.

Ifidon Akere Published on Google

Fantastic experience: Seamless process.. I’m glad I found white of Bournemouth and Claire was outstanding.

Jess Published on Google

Fantastic experience: Throughout the process Claire was fantastic and despite not getting the property I initially wanted, she helped me find another that met my needs well. Overall the process was smooth and I felt like I had a great line of communication for any worries throughout.

Tim Adams Published on Google

Fantastic experience: We found the service from start to finish outstanding. All paperwork was sent in good time and was clear and easy to understand. Would definitely use again and recommend. Keep up the excellent standards.

Michael Amey Published on Google

Fantastic experience: Claire was very helpful and professional. Was good we had no problem going back to the property to measure up after previous tenant had moved out so we could measure up for things we wanted to order before moving in

Jerome Applewhite Published on Google

Fantastic experience: Great service moving in and moving out. Very responsive to emails and thorough on checkin and checkout process. Was very smooth moving process and an amazing property for the past year! Would rent a property through this letting agent again when the time comes.

Aurora Paris Published on Google

Fantastic experience: Whites of Bournemouth, especially Claire Harris have been extremely helpful with helping myself and two others move into a rental property. With a short deadline to find a place and move in, the process has been extremely quick and easy, even with Christmas and NYs in between. Claire has made the process very stress free and has been very kind towards us..even with our many questions. Would happily work with her and the team again.

Caio Felipe D'Andrea Published on Google

Fantastic experience: the company's staff is very helpful and served me very well. Whenever I need help or information, I am promptly answered. very efficient and professional company

Sylwia Jeczmyk Published on Google

Fantastic experience: I am with Whites of Bournemouth for many years now. I can not say enough how happy I am with them. Maddy and Lee are very supportive, understanding and professional, all the staff in the office, all the support staff (maintenance, gas engineer) are also very professional and friendly. Any maitenence issues are solved very fast. All the safety regulations are followed by them and checked regularly, which is very important to me. Excellent communication between us. Maddy and Lee will always respond to my emails or phone calls even outside the office hours (I really don't expect them to do so) assisting with advice straight away. I am very grateful for everything they are doing for me. They will always go extra mile to show that, this is a partnership between us even though I am only a tenant. Fantastic Agency.

Lorraine Budd Published on Google

Fantastic experience: I’ve been renting from Lee and his team for almost 4 years now. They are very professional and reliable. Excellent communication and always happy to help should I need it.

Isabel Serrano Published on Google

Fantastic experience: 3 years with White's, never had a problem with them, they always sorted out any problems and Maddy was always very helpful

Lily Demirgil Published on Google

Fantastic experience: Really happy with the moving in process and response time from Whites of Bournemouth. They have been super helpful with all of our queries.

James SV Published on Google

Fantastic experience: Thankyou Whites for great accommodation. I recommend this letting agency to anyone due to their fast response times around property issues. They were flexible around moving in and out dates, allowing me to stay a couple of extra days after my tenancy so I could finish my uni degree. I would definitely recommend to anyone looking to rent in Bournemouth.

JL Fitness Published on Google

Fantastic experience: We’ve been with Whites of Bournemouth for 3+ Years now and can say this agency is one of the best in Bournemouth, really reliable and prompt. Their professionalism is unmatched, I would like to give a very grateful mention to Maddy their property manager, very professional, kind hearted woman with a very quick response time. I would definitely go with this agency again.

carl paton Published on Google

Fantastic experience: Whites have dealt with a few of our properties over the years. Great professional service every time.

Tom Woodley Published on Google

Fantastic experience: Thank you to the team at Whites for all you have done in the letting of some of my portfolio properties recently. Going the extra mile is very much what this company do!

Benn Kitchiner Published on Google

Fantastic experience: Really helpful, friendly and professional. Highly recommend.

Patricia Jones Published on Google

Fantastic experience: Whites of Bournemouth have rented and managed our property for many years. They have always found very suitable tenants, and have managed the property very professionally, dealing with all issues as soon as they arise. They obviously have a great deal of experience in managing both landlords and tenants, and I would have no hesitation in recommending them

Małgorzata Published on Google

Fantastic experience: We have been renting together with my partner from Whites of Bournemouth nearly for two years now and I can honestly recommend this letting agency to anyone who is seeking for professional and high quality service. Throughout our tenancy whenever we have an issue they are outstandingly responsive and deal with our queries as soon as possible. Thanks to their support cooperation and communication with landlord is really smooth. They take care to provide their tenants with high quality accomodation and the standard of living is the best as possible.

sarah gallagher Published on Google

Positive experience: I often have people needing housing and I can honestly say, I have been so impressed with your support and how quick and supportive / helpful you have been. Thank you

Whites Estates
Whites Estates

Thank you for your kind review. We are always here to help.

Kind Regards

Steve White Published on Google

Negative experience: I do not trust this company. When my daughter moved into her flat she was told by the previous tenant that whites took money from them to make repairs. The repairs were not made. Then when my daughter moved out they tried to double charge her for the tenancy change. She was very ill at the time (which they knew) so I was not best pleased. Since then she has been harangued by email to take this review down. It's an honest review Whites. Learn from it.

Whites Estates
Whites Estates

We are surprised to receive this negative review and would like to kindly remind you of the facts of the situation.

Firstly, you have not only been abusive and disrespectful to my staff but have indeed threatened them. Please note this behaviour will not be tolerated and this is not an acceptable way to speak to anyone, least of all the people who are trying to help you move your daughter’s request for an early release forward.

The facts remain as below;

Your daughter has asked for an early release from the tenancy. As per her Tenancy agreement, which is a legally binding contract, she is legally responsible for paying her portion of the rent until , either, the tenancy agreement comes to a natural end which currently stands a long way from now (we can confirm the date of this if required), or the tenant wishing to vacate agrees the early release procedure and pays the early release termination fee, in which your daughter has paid. For further clarification we have not asked for anyone to pay any further contributions to the rent or any additional charges so we are really unsure what you mean by the below.

How an early termination works; If a tenant wishes to leave early, we are asking that this fee is paid in order to cover costs of terminating the contract, re-advertising the property and carrying out viewings in order for us to find a replacement tenant for her (I would like to direct you to clause 3.4 of her tenancy agreement which outlines this charge, we can send this to you if required). The current tenant will be liable to pay for the rent until the new tenant is found, passed referencing and has moved into the property, only then can the tenancy agreement be amended and the new tenant added. At this point your daughter will be released from the tenancy and no further rent payments will be due. This has been advised to your daughter in writing. She has confirmed her acknowledgment of this to us in writing, via email.

Please note that as per the email from my colleague to your daughter at the start of this process, the early release fees had been reduced for your daughter as a gesture of goodwill.

We do not know where the confusion has come from, however we are more than happy to discuss on the phone with yourself or your daughter as long as the discussion remains civil. We do not come to work to be spoken to or be abused and nor does it make the process any quicker by doing so.

If you wish to move forward with the early termination, as explained above, please do let us know as at present it is unclear what you’d like to happen. If you no longer wish to move forward, the current tenant (your daughter) will be liable for their portion of the rent until the end of the contract.

With regards to the previous tenancy, not that it has any impact on your daughter’s tenancy whatsoever. The monies held back from the previous tenancy were for repair to damages caused by the previous tenants. These damages were outside normal fair wear and tear and monies were held back in line with current TDS guidelines (please also note that TDS do not stipulate that repairs are to be made immediately and allow for repairs to be made at the end of the next tenancy).

We understand that there is a lot of stress and frustration at present regarding the covid19 situation. We wish to help you and your daughter move forward and find a quick resolve. We look forward to hearing from you.

christina moyse Published on Google

Fantastic experience: I cannot fault this agency at all, they are amazing. Nearly two years I’ve been renting through them, ana I’ve had absolutely no issues whatsoever. Highly professional, ana would definitely recommend them. The staff are all so friendly and I hope I continue to rent through them for years to come Thanks for everything x

W Scott Published on Google

Negative experience: No comment would be acceptable by them. I cannot recommend any student to rent from this agent.

tom flanagan Published on Google

Fantastic experience: Whites have been honestly been amazing. After experiencing some very difficult times financially, Whites were compassionate and understanding. They communicated our position delicately with the landlord and resolved as much of our worries as possible. This to me is completely unheard of as I have had very poor experiences in the past with other local letting agents / property managers. I will definitely look to use them again and would recommend to anyone. Only one week after having moved out, and they have already confirmed how much and when the deposit will be returned to us Wish you all the best and thank you again

Jacob Lawrence Published on Google

Fantastic experience: Amazing customer Service and very good at responding. Communication and professionalism is kept at all times and I've been a very happy tenant. A special thanks to Maddy - A very reliable property manager, very helpful and always gives clear communication.

Mathieu (KOS) Published on Google

Fantastic experience: Having rented a flat from Whites of Bournemouth I can say that it was a pleasurable stay with no hassle from the landlord or agency. They are really good at responding to property issues and getting it fixed. Lastly I can say the process on receiving my deposit back went smoothly with no hassle. I would definitely recommend them to anyone looking fort a property to rent.

Tom Baker Published on Google

Fantastic experience: We use this agency to source tenants and manage our portfolio of residential properties. Having used many agents in the past I would rate Whites of Bournemouth as one of the best in the town! Give them a call and try them out for yourself!

Camilla Jani Published on Google

Fantastic experience: I am with Whites of Bournemouth since 2016 and I could never think about better agency! They are extremely helpful and professional. Got my broken boiler fixed on the same day- which was Saturday!! I couldnt ask for more ! I recommend them 100% !

Graham Published on Google

Fantastic experience: You won't find a better letting agent it's a simple as that, if your perspective landlord or a tenant, contact Lee and you will be more than happy.

theresacul Published on Google

Fantastic experience: I rented a student property through Whites for two years and I could not recommend them more! Student landlords and lettings agencies, in particular, tend to attract a negative reputation and so it was a relief to deal with a professional, friendly and most importantly an extremely fair company. A big thank you to Lee and the team!

Andrew Myers Published on Google

Fantastic experience: Whites of Bournemouth is an excellent and honest estate agent I used in my second year of university. They offered great prices on fees, fast and reliable resolution if anything went wrong in the flat and additionally helped us find new roommates. I couldn't recommend them enough!

Rachel Bottrill Published on Google

Fantastic experience: Excellent service. Would highly recommend to University students. Good properties in Winton at good prices. Myself and my sister have used this company 3 times and I wouldn't go to any other estate agents. They look after you well and quick replies.

Julian Thrower Published on Google

Fantastic experience: An experienced agent that I have always found to be professional, courteous and knowledgeable of the local area.

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